Basic Facilitation Skill

with participants.
AP BDU
Characteristics of effective facilitators
• Make the subject matter relevant and easy to
•
• •
•
• •
•
assimilate Ask rather than tell Focus on the learner’s needs Stimulate interaction between people Model the skills Show enthusiasm Listen carefully Encourage everyone to participate and try new things
Train The Trainer
- You Can Be An Excellent Trainer Too !
Black & Decker Power Tools -Asia Pacific Human Resources Department
AP BDU
Objectives
Understand Adult Learning Principal
goals and objectives.
Continue obtaining their input through the
involved in planning their
learning
design,
development, and input phases of course
development.
Facilitator Role Key Facilitator Skills
Helping participants understand and
apply the concepts
Consultant
Identifying environmental factors that
support (or hinder) transfer to the job
• Being prepared and punctual. • Setting a climate of openness and learning. • Making materials available. • Encourage participation and application. • Establishing and maintaining a positive relationship
for learning
activities and let learners decide.
AP BDU
Adult Learning Principle
Principle Tips/Techniques
Use examples, stories, case studies,
scenarios, etc. that directly relate to learners' lives and situation.
• Consultant
AP BDU
Interpersonal Skills/Basic Facilitation Skills
language &
communication
ቤተ መጻሕፍቲ ባይዱ
listening
using feedback
questioning
conflict handling
AP BDU
Responsibility of the facilitator
Frequently encourage comments and questions. Use openended questions
Acknowledge every comment or contribution; respect all questions
Involve the participants; be interactive
Find ways for learners to engage in
AP BDU
Facilitation Skills
Facilitator Role Key Facilitator Skills
Asking in-depth questions
Answering questions in depth and detail
Sharing experiences that enhance credibility
Agenda Manager
Return discussion to the topic at hand when necessary
Establishes timing Starts and ends on time
Manages the time to ensure content is covered
Group Leader
Helping learners apply content to their jobs
Providing complete feedback during discussions and activities
Managing group involvement processes Promoting the development of action plans
Make good eye contact Smile! Be accessible, not distant Use stories and humor
AP BDU
Facilitation Skills
Facilitator Role Key Facilitator Skills
Modeling appropriate communication skills: listening; repeating and summarizing Ensuring a safe and conducive learning environment for all learners
AP BDU
Facilitation Skills
Facilitator Role
Key Facilitator Skills
Practice to ensure planned timing is adequate for content
Keep discussion on track and balanced among participants by monitoring time spent
Content Expert
Using appropriate terminology for the topic and learners
Accurately representing expertise Sharing relevant knowledge
AP BDU
Facilitation Skills
Helping learners manage the above
factors to ensure transfer
AP BDU
Agenda
• The Role and Responsibility of the Training
Facilitator
• Adult Learning Principle • Basic Platform Skills
AP BDU
Keys to rapport with learners
• • • • • • • • •
Avoid arrogance or superiority in your presentation Let participants know they may ask questions anytime
Adults need to practice new knowledge and skills
Adults learn better when they are having fun.
Information should be presented in small hunks and summarized frequently
Facilitator Role Key Facilitator Skills
Maintaining positive, professional demeanor
Role Model
Modeling behaviors being taught
AP BDU
Facilitation Skills
Take time at the beginning of the class for
learners to tell you
what they want to get out of the class and
adjust course
content to meet their needs. Present two or more options or variations
• Adult Learning Principle • Basic Platform Skills
• Demo Practice
AP BDU
Ground Rules
• Participate
• Share knowledge and expertise
• Be on time • Have fun! • No cell phones, pagers, or laptops
AP BDU
Icebreaker
Activity
AP BDU
Icebreaker
Tell a most interesting thing you ever experienced!
- 3 minutes / person
AP BDU
Agenda
• The Role and Responsibility of the Training
Facilitator
• Adult Learning Principle • Basic Platform Skills
• Dealing with challenges
• Demo Practice
AP BDU
The Role of Facilitator
• Group Leader • Agenda Manager • Content Expert • Role Model
Adults like to share their wealth of experience.
When learners ask a question, first ask
the class to answer the question, and then fill in any missing information.
• Demo Practice
AP BDU
Adult Learning Principal

Adult learners like to be involved in planning their learning
Adults like to share their wealth of experience New knowledge and skills must be integrated into previous learning Adults are motivated when they understand how learning will be useful
To Be Able to Apply Basic Facilitation Skills
To Become a Qualified Internal Trainer
AP BDU
Agenda
• The Role and Responsibility of the Training
Facilitator
AP BDU
Adult Learning Principle
Principle
Tips/Techniques
Include members of the target audience in
the needs
assessment to help determine the course
Adult learners like to be