商务英语情景口语之日常事务第二章电话 对话12
商务英语电话沟通对话
商务英语电话沟通对话商务英语电话沟通对话下面是一段商务英语电话沟通对话，欢迎阅读。
How to Using Telephone 电话沟通EDWARD GREEN: Hello, my name is Edward Green. I would like to speak to Mr. Smith, please.爱德华.格林：你好，我是爱德华.格林。
请史密斯先生接电话。
SMITH'S SECRETARY: I am sorry, but Mr.Smith isn't available.史密斯的秘书：对不起，史密斯先生现在不在。
EDWARD GREEN: Okay. I'll bring back. Does Mr. Smith have a direct line?爱德华.格林：那好吧。
我再打过来。
史密斯先生有直线电话吗?SMITH'S SECRETARY: I'm sorry but the number is confidential.史密斯的秘书：对不起，号码保密。
EDWARD GREEN: Okay. Thank you.爱德华.格林：好的。
谢谢。
JENNY ROSS: It's very difficult to speak to Mr. Smith.詹妮.罗斯：想跟史密斯先生通电话真难。
EDWARD GREEN: Yes, I know.爱德华.格林：是啊，我知道。
NOVO RECEPTIONIST: Good morning, RUYJ Advertising.NOVO 接待员：早上好， RUYJ 广告公司。
DON BRADLEY: Good morning. This is Don Bradley. Can I talk to Phil Watson, please?堂.布拉德利：早上好。
我是堂.布拉德利。
请菲尔.沃森接电话?NOVO RECEPTIONIST: What company are you from please?NOVO 接待员：您是哪家公司的?DON BRADLEY: Bibury Systems.堂.布拉德利：Bibury系统公司。
关于商务电话英语对话
关于商务电话英语对话在世界经济全球化及中国加入WTO的形势下,社会需要大量能够用英语在国际上进行科技、经贸、法律和文化等方面交流的专业人才。
小编精心收集了关于商务电话英语对话，供大家欣赏学习!关于商务电话英语对话1Secretary: Hello, Mr. Green's office.Henry: Hello, could I speak to Mr. Green, please?Secretary: Who's calling, please?Henry: Mr. Henry.Secretary: I'm sorry. He's out just now.Henry: When will he be back?Secretary: I'm not sure. Can I take a message?Henry: OK. I'd like to make an appointment with him tomorrow.秘书:你好。
这里是格林先生的办公室。
亨利:你好。
我可以和格林先生通话吗?秘书:请问您是谁?亨利:我是亨利。
秘书:对不起，他刚出去。
亨利:他什么时候回来?秘书:我不敢确定，我能给您捎口信吗?亨利:可以。
我想预约和他明天见面。
关于商务电话英语对话2Salesman:Hello, Mr. Milton. Are you free this weekend?Milton:Yes.Salesman:I'd like to visit you. We have some thing new you may be interested in.Milton:Good.Salesman:When should we come?Milton:At 6:30 this Saturday evening.Salesman:OK. See you then.售货员:嗨，米尔顿先生。
商务电话礼仪英语对话
商务电话礼仪英语对话商务电话礼仪英语对话商务电话礼仪英语对话【1】A: Hello, are you Mr. Black? B: Yes, I am.A: Hello, I’m the Export sales of Nanning Native products company, my name is Amy, I'm glad to see you, Welcome to Nanning, How ‘s your plane journey ? B: Thank you, I feel tired because of the six-hours flights.A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later. B: OK.(10 minutes to the Galaxy Hotel)A: Mr. Black, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK?B: Well, thank you.A: I ‘ll pick you up to eat breakfast at 8:30 tomorrow mor ning, then I ‘ll take you to visit our company. B: OK.A: see you tomorrow. B: see you . (The next morning) A: Good morning, Mr. Black. B: Good morning, Amy.A: Mr. Black, Do you like sandwich ? B: ah.A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together . B: Ok.(30 minutes later, came to the company at the gate)A: This is our company, our company was founded in 1998, Mainly in sales SoutheastAsia souvenirs; We have 282 staffs in total Our products are not only sold in Nanning, also sell in Nationwide through e-commerce sales channels.B: Oh, your company's product sales channels are Verycomplete, As we know , your company is one of the largest souvenir sales company in China, so we want to cooperate with your company. A: Well, thank you.A: Mr. Black, Or I take you to visit the the Nanning ASEAN Expo Convention Center now ?B: okay, this is my first time to Nanning, I’m going to visit the Nanning ASEAN Expo Convention Center with this opportunity .(They both went to the Convention and Exhibition Center) A: Nanning is the Green City of China, It’s the capital of Guangxi, where the ASEAN Expo was held every year in there And many Southeast Asian countries and various industry companies will exhibit at Nanni ng ,It’s a tremendous business opportunities for Nanning.B: Yes, In recent years, Nanning is developing rapidly, especially rely on ASEAN Expo, Nanning have a lot of business opportunities,It’s can drive the economic development of Guangxi Develop fast so we want to establish the long-term cooperative relationship with your company. A: I believe you are right . (They smile, the end of the tour.) (Two at the airport)B: Amy , thank you for your two days of hospitality, I feel very happy, not only to complete the company's mission but also make friend with you.A: I wish you have a pleasant journey, Remember send a message to me when you arrival in the United States. B: Well, thank you, goodbye.A: okay , I’m looking forward to your come around again. B: Goodbye. A: Goodbye.商务电话礼仪英语对话【2】(A：Jan Wise B：Receiver)A：Hello.Can I speak to Mr.Clark?B：May I have your name，Please?A：This is Jan Wise speaking.B：Hold on，please…I'm sorry，but he's on another line now.Would you care to hold?A：Well，I need to leave in a ninute.Could you take a message，Please?B：Gertainly.A：It's a little complicated… I'm Mr.Clark's former classmate.B：OK.A：I was supposed to meet Mr.Clark for lunch at 12∶30 at Ernierestaurant with a friend of us，Miss White…B：Ernie…Miss White——OK…A：But Miss White's flight arrived late，and I need to pick her upat the airport now…B：Airport——OK…A：So please tell him that the time is changed to 1∶00…B：One o'clock…A：And I hear that Miss White likes to eat Chinese food recently，so I want to meet at Beijing restaurant instead of Ernie's. Bythe way，please tell him not to book the table，I have done it al-ready.B：Beijing restaurant… Chinese food——OK，Miss Wise，I'll givehim the message.Anything else?A：That's all.Thank you for trouble taken.Good-bye.B：Good-bye关于打电话英语表达方式2(A：Jim Brown B：Receiver)A：Hello.This is Jim Brown of the Export Department.MayIspeak to Mr.Wang?B：I'm sorry，but he is out of the office right now.A：When will he be back?B：He should be back at any moment.A：I wonder if you could give Mr.Wang a message for me?B：Yes，certainly.Just a minute.I'll get a pen.(Pause)OKay，please carry on.A：There will be a very urgent meeting at three o'clock and Iwould like Mr.Wang to attend it.B：OKay，an urgent meeting…three o'clock…May I ask whatit's regarding?A：Yes.It's regarding the foreign exchange market and our salesstrategy this year.B：Shall I tell Mr.Wang to prepare any material?商务电话礼仪英语对话【3】S: Good morning, Welcome to Cafe Plus, Sir/Madam. What would you like to have?早上好，欢迎光临尚苑西餐厅。
经典商务英文电话对话
经典商务英文电话对话随着全球经济一体化的发展,我国的教育和文化等方面也在不断地向前发展。
英语作为全球通用的语言,是不同国家的人们之间沟通的桥梁。
店铺整理了经典商务英文电话对话，欢迎阅读!经典商务英文电话对话一A: Good morning. Hudson Textile Company.A:早上好!这里是哈德逊纺织品公司。
B: Good morning. Could I speak to. Mr. White, please?B:早上好!请叫怀特先生听电话。
A: Yes. Hold the line, please... Hello, I'm afraid Mr. White is completely snowed under atpresent. He shouldn't be free until 11 o'clock. Can I take a message?A:好的，请稍等……喂，怀特先生现在根本走不开，直到11点才有空。
需要我转告一下吗?B: Of course. Could you ask him to call me back? It's about the sample of article No.067.B:当然，请叫他给我回电话，是有关067号货的样品。
A: Yes. What's your name, please?A:可以，请问您贵姓?B: This is Aram of Trans-America Clothing.B:我是泛美服装公司的艾拉姆。
A: Mr. Aram. Does he have your number?A:艾拉姆先生，他有您的电话吗?B: Yes , but I'll give it to you again. It's 82345678.B:知道，但我还是跟你说一下，82345678。
A: Thank you, Mr. Aram. I'll give Mr. White the message.A:谢谢，艾拉姆先生，我会转告怀特先生。
商务英语打电话情景对话
商务英语打电话情景对话在英语课堂中,对话将知识技能应用于生活,能培养学生的语言交际能力,所以导、听、读、说、练五字英语对话教学法是整个英语教学中的重要组成部分之一。
店铺整理了商务英语打电话情景对话，欢迎阅读!商务英语打电话情景对话一Mary：Good afternoon, Sales Department. May I help you?下午好，销售部，我能帮你什么忙吗?John：Could I speak to Mr. Bush, please?可以和Bush先生说话吗?Mary：I’ll see if he is available. Who shall I say is calling, please?我要看一看他是否在。
请问我得告诉他谁打来的?John：John Smith.约翰史密斯Mary：Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I’m afraid. Can I help you?请别挂机，Bush先生正在和总经理开会，我可以帮你忙吗?John：Well, I want to discuss with him the new contract we signed last week.好的，我想跟他讨论一下我们上星期签订的合同。
Mary：I don’t think the meeting will go on much longer. Shall I as k him to call you when he is free?我想会议不会开得太久，我让他有空给你打电话，好吗?John：Yes, that would be easiest.是的，那样最好了。
Mary：Could I have your name again, please?请再一次告诉我你的姓名，好吗?John：Yes. It’s John Smith.好的，我叫约翰史密斯。
商务英语口语：电话沟通
商务英语口语：电话沟通I’m trying to catch Marry.寻找某人现在不在I’m sorry, but she is with someone right now.替接电话打错电话留言Who? I can，t hear you well.听不清挂电话Long Distance. What can I do for you?长途电话听不太清楚电话转接Dr. Lee’s office.接电话电话邀请电话预约电话求助You can hear thisI'm trying to catch Mary.我想与玛丽联络。
I'm sorry, but she is with someone right now.抱歉，她正在会客。
Who? I can't hear you well.哪一位？我听不太清楚。
Long Distance. What can I do for you?长途电话台，能为您效劳吗。
Dr. Lee's office.李医生诊所。
You can speak thisShe is not in right now.她现在不在。
She is not available at the moment.她现在没空接电话。
No, he's out for lunch.不在，他出去吃午饭了。
There is no one here by that name.这里没有叫那个名字的人。
May I take a message for you?我能够替你转告吗？May I leave her a message then?那我能够留话给她吗？I'd better go now.我要挂电话了。
Would you talk a little higher?能够大声点吗？Can you hear me?你听得到我说话吗？Operator, I want to make a person-to-person call to Zheng Jun in Zhengzhou.接线员，我要打一个私人电话给郑州市的郑军。
商务英语-商务英语日常会话Part2
美联英语提供：商务英语-商务英语日常会话Part2关于商务英语，那些你不知道的事都在这里/test/fayin.aspx?tid=16-73675-0商务英语日常会话状况1：在公司接应电话A：这是ABC公司，我可以帮您什么忙吗？This is ABC company. May I help you?B：我要找王大卫先生（请接王大卫先生）。
David Wang,please./Is David in?/Could I speak to David?A：请问贵姓？Who is calling/speaking?/May I have your name?B：William Johnson。
A：请稍候。
Hold on,please/Wait for a moment.（如果要找的人不在时）A：对不起，他不在，您要留言吗？Sorry, he’s(was/went) out. Would you like to leave a message?B：请他回电，告诉他我在公司等他的电话。
（我住在希尔顿饭店，房号1020）Tell him to call me back, for I will wait for his telephone in my componey. (I live in room 1020, Hilton hotlel)A：好的，他一回来，我会请他马上回电。
（我会将此留言转告他）谢谢来电！Ok, I’ll ask him to call you back as soon as he returns.(I’ll give him the message)Thank you for your call.B：谢谢您的帮忙。
Thank you for your help.状况2 人在国外，经由接线生打对方付款电话回台湾A：接线生，我要打一通对方付款的越洋电话到台湾。
Operator, I want to make a collect overseas phone call to T aiwan.B：您要找哪位？Whom would you like to speak to?A：David Lee。
商务电话英语对话
商务英语：英语打电话大全来源：Internet 日期: 2011-10-17导读：在商务英语中，电话往来占了很大一部分，如何在电话中与人得体的交流呢？下面是一些常用的电话语句。
商务英语---打电话（全）情况(一) 打电话的人找的是你自己A：Is Daisy there? (Daisy 在吗?)B：This is she. 我就是。
(注: 男的用"This is he.")A：You’re speaking/talking to her. 你正在跟她说话。
(注: 男的用"You’re speaking/talking to him.")情况(二) 打电话的人要找的人不在A：May I speak to Mr. Gates? (请问Gates 先生在吗?)B：He’s not here right now. 他现在不在这里。
/ He’s out. 他出去了。
/ He’s in a meeting right now. 他现在正在开会。
/ You’ve just missed him. 你刚好错过他了。
/ He’s just stepped out. 他刚好出去了。
情况(三) 打电话的人要找的人不在, 问对方是否要留言A：Can I talk to Mark? (我可以跟Mark 讲话吗?)B：He’s out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗? / He’s not available right now. Can I take a message? 他不在, 我可以帮你传话吗?情况(四) 打电话的人问他要找的人何时回来A：Do you know when he will be back? 你知道他什么时候会回来吗?B：I’m sorry. I don’t know. 抱歉, 我不知道。
英语口语常用商务对话示例
英语口语常用商务对话示例商务场景中的英语口语对话是提高沟通能力和成功开展商务活动的重要工具。
下面为大家提供一些常用的商务对话示例，帮助大家更好地掌握商务英语口语。
1. 询问有关工作和职务的对话A: What do you do for a living?B: I work as a sales manager at XYZ Company.A: How long have you been in this position?B: I have been in this position for two years now. How about you?A: I am a project coordinator at ABC Corporation. I have been in this position for three years.2. 安排会议的对话A: We need to schedule a meeting to discuss the new project. Does next Tuesday at 10 am work for you?B: I have another meeting at that time. How about Wednesday afternoon?A: Wednesday afternoon works for me. Let's meet at 2 pm in the conference room.B: Great. I will mark it down in my calendar.3. 电话交谈的对话A: Hello, this is John speaking. How may I help you?B: Hi John, this is Lisa from XYZ Company. I wanted to discuss the proposal we received from your company.A: Of course, I would be happy to assist you. What specific aspects of the proposal would you like to discuss?B: I have some questions regarding the pricing and delivery timeline mentioned in the proposal.A: I can provide you with all the necessary details. Shall we schedule a meeting in person to further discuss this matter?4. 求职面试的对话A: Good morning. I'm here for the job interview.B: Good morning. Please have a seat. Can you briefly introduce yourself and your qualifications?A: Certainly. My name is Sarah and I have a bachelor's degree in business administration. I have three years of experience in sales and marketing.B: What skills do you possess that will be beneficial for this position?A: I am proficient in customer relationship management and have strong communication and negotiation skills.B: Thank you for your introduction. We will inform you of our decision within a week.5. 商务旅行的对话A: Good afternoon. I would like to book a flight from New York to London for next Monday.B: Certainly. I can help you with that. Are you looking for a one-way or round-trip ticket?A: I need a round-trip ticket. I will be returning the following Friday.B: Okay. I have found a suitable flight for you. The departure is at 9 am and the return is at 6 pm. Does that work for you?A: Yes, that sounds perfect. Please go ahead and book the tickets for me.以上是一些常见的商务对话示例，希望能帮助大家更好地掌握商务英语口语。
新商务英语电话对话范文(优选八篇)
商务英语电话对话范文(优选八篇)5商务英语电话对话范文(篇一)Dear Sir： Sep. 1, 2001We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to .Sincerely商务英语电话对话范文(篇二)Dear Sir: June 15, 2001We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.Truly商务英语电话对话范文(篇三)Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market hereleaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discountoffered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.Truly商务英语电话对话范文(篇四)Dear Sir: June 4, 2001Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technicalinformation on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.商务英语电话对话范文(篇五)Business etiquette is made up of significantly more important things than knowing which fork to use at lunch with a client. Unfortunately, in the perception of others, the devil is in the details. People may feel that if you can't be trusted not to embarrass yourself in business and social situations, you may lack the self-control necessary to be good at what you do. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!)People are a key factor in your own and your business' success. Many potentially worthwhile and profitable alliances have been lost because of an unintentional breach of manners.Dan McLeod, president of Positive Management Leadership Programs, a union avoidance company, says, "Show me a boss who treats his or her employees abrasively, and I'll show you an environment ripe for labor problems and obviously poor customers relations. Disrespectful and discourteous treatment of employees is passed along from the top."The SolutionMost behavior that is perceived as disrespectful, discourteous or abrasive is unintentional, and could have been avoided by practicing good manners or etiquette. We've always found that most negative experiences with someone were unintentional and easily repaired by keeping an open mind and maintaining open, honest communication. Basic knowledge and practice of etiquette is a valuable advantage, because in a lot of situations, a second chance may not be possible or practical.There are many written and unwritten rules and guidelines for etiquette, and it certainly behooves a business person to learn them. The caveat is that there is no possible way to know all of them!These guidelines have some difficult-to-navigate nuances, depending on the company, the local culture, and the requirements of the situation. Possibilities to commit a faux pas are limitless, andchances are, sooner or later, you'll make a mistake. But you can minimize them, recover quickly, and avoid causing a bad impression by being generally considerate and attentive to the concerns of others, and by adhering to the basic rules of etiquette. When in doubt, stick to the basics.The BasicsThe most important thing to remember is to be courteous andthoughtful to the people around you, regardless of the situation. Consider other people's feelings, stick to your convictions as diplomatically as possible. Address conflict as situation-related, rather than person-related. Apologize when you step on toes. Youcan't go too far wrong if you stick with the basics you learned in Kindergarten. (Not that those basics are easy to remember when you're in a hard-nosed business meeting!)This sounds simplistic, but the qualities we admire most when we see them in people in leadership positions, those are the very traits we work so hard to engender in our children. If you always behave sothat you would not mind your spouse, kids, or grandparents watching you, you're probably doing fine. Avoid raising your voice (surprisingly, it can be much more effective at getting attention when lower it!) using harsh or derogatory language toward anyone (present or absent), or interrupting. You may not get as much "airtime" in meetings at first, but what you do say will be much more effective because it carries the weight of credibility and respectability.The following are guidelines and tips that we've found helpful for dealing with people in general, in work environments, and in social situations.It's About PeopleTalk and visit with people. Don't differentiate by position or standing within the company. Secretaries and janitorial staffactually have tremendous power to help or hinder your career. Next time you need a document prepared or a conference room arranged for a presentation, watch how many people are involved with that process (you'll probably be surprised!) and make it a point to meet them and show your appreciation.Make it a point to arrive ten or fifteen minutes early and visit with people that work near you. When you're visiting another site, lingerover a cup of coffee and introduce yourself to people nearby. If you arrive early for a meeting, introduce yourself to the other participants. At social occasions, use the circumstances of the event itself as an icebreaker. After introducing yourself, ask how they know the host or how they like the crab dip. Talk a little about yourself- your hobbies, kids, or pets; just enough to get people to open up about theirs and get to know you as a person.Keep notes on people. There are several "contact management" software applications that are designed for salespeople, but in business, nearly everyone is a salesperson in some capacity or another. They help you create a "people database" with names, addresses, phone numbers, birthdays, spouse and children's' names; whatever depth of information is appropriate for your situation.It's a good idea to remember what you can about people; and to be thoughtful. Send cards or letters for birthdays or congratulations of promotions or other events, send flowers for engagements, weddings or in condolence for the death of a loved one or family member. People will remember your kindness, probably much longer than you will!商务英语电话对话范文(篇六)Good morning. It's a pleasure for me to be here in front of you to present myself. My name is Jennifer Wong, and I am a candidate for the position of Overseas Sales background and work experience are tailor-made for this position. I studied marketing as an undergrad here in Taiwan, and in 1995, I received my MBA from the School of Business, University of Texas. For five years, I have utilized my skills and knowledge as the Assistant Director of Exports for Magic Kitchen Appliances is a forward-looking company. I am aware that you are expanding into new markets, particularly in the . Thus you are going to need aggressive, take-charge sales representatives.At Magic Kitchen, during my five years there, we expanded our . market share by 25%. This is just one example of my ability to go out there and sell position with your company would be both a learning experience and a great opportunity. I look forward to becoming part of the Action team. Thank you.商务英语电话对话范文(篇七)Look at the letter below. Rewrite it as an individual letter to a customer - which would certainly be necessary if the customer had ordered ten items at this price and not just one.The first lines are done for you below.Dear Customer：We regret that your order is being returned to you due to thereason(s) checked below. Unfortunately， prices of equipment are constantly changing and these changes are often not reflected in our advertising due to the months between preparing advertising copy and its publication.Shipping and handling are also variable， so please include theproper charges if that is the reason that your order cannot be processed. It is always best to call us when more than one item is requested， to obtain exact shipping costs for your order.From time to time items are discontinued and， though this is beyond our control， we will be happy to suggest products which are suitable. Please give us a call on our inquiry line (304) 739-8723.Thank you for your patience， and we hope to serve you when the problem with your order noted below is corrected.(_) Item requested is no longer available.(_) Item requested is not yet available(_) Invalid credit card number. Please check your card.(_) Insufficient postage and/or handling. Please add $____ for shipping.(*) Price change. The new price is $(_) Other：_________________________________Additional notes： The product has been upgraded - the new version performs better than the original version， which has been discontinued.Begin your letter like this：12 April 19——Dear Mr Stafford，Your order #767 999 for ten CX 99 processorsI am sorry to inform you that we have been unable to process this order and I am returning it to you for your attention.商务英语电话对话范文(篇八)Dear Mr. Sun：We thank you for your letter of the 23rd August requesting addresses of possible agents for your products.On the attached list we have given names and addresses of three firms who in our opinion would be able to provide you with the required services, and would be interested in your proposition.Very truly yours.Oscar OlenderExecutive ChairmanAttachment。
关于商务打电话英语对话
关于商务打电话英语对话英语作为一门国际通用语,在21世纪已经向着多元化、多功能化的方向发展。
店铺整理了关于商务打电话英语对话，欢迎阅读!关于商务打电话英语对话一OFFICE ASSISTANT: Good morning. Odyssey Promotions. How may I help you?办公室文员: 早上好。
这里是奥德赛企划公司。
我能为您提供什么帮助吗?NICK: Hello, this is Nick Delwin from Communicon. Could I speak to Helen Turner, please?尼克: 你好，我是国际通讯公司的尼克·戴尔文。
可以帮我转接海伦·特纳吗?OFFICE ASSISTANT: Just a moment, please. 办公室文员: 请稍等。
OFFICE ASSISTANT: I have Nick Delwin on the line for you. 办公室文员: 有个叫尼克·戴尔文的人打来电话要找你。
HELEN: Thank you... Hi, Nick. Nice to hear from you. How’s the English weather?海伦: 谢谢……你好，尼克。
很高兴接到你的电话。
英国那边的天气怎么样?NICK: It’s pretty good for the time of year. What’s it like in New York? 尼克: 就今年这个时候来讲，还是相当不错的。
纽约那边的天气呢?HELEN: Not good, I’m afraid. 海伦: 恐怕不怎么样。
NICK: That’s a pity because I’m planning to come across next week.尼克:那真糟糕，因为我正打算下礼拜过去一趟。
HELEN: Really? Well, you’ll ②come by to see us while you’re here, I hope?海伦: 真的吗?嗯，我希望你来的时候能顺便过来看看我们，可以吗?NICK: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Tuesday of next week. I was hoping we could arrange to ③meet up either before or after.尼克: 这正是我打电话想要告诉你的事情。
商务英语打电话对话[英语打电话情景对话大全]
![商务英语打电话对话[英语打电话情景对话大全]](https://img.taocdn.com/s3/m/7d007724ae45b307e87101f69e3143323968f53c.png)
商务英语打电话对话[英语打电话情景对话大全]M:Thank.谢谢。
M:Ofcoure.Mr.Brown.I"llbegoingouttoanothercontructionitetomo rrowmorning,oIwon"tbeinofficeuntilnoon.当然可以，布朗先生，明天上午我会在另一个工地，所以中午以前我不会在办公室，Ifbyanychanceyouwihtogetintouchwithme,couldyoupleaeleaveameagewi thmyecretary如果万一你想和我联络，请留言给我的秘书好吗B:Ye,I"lldothat.AtanyrateI"lleeyouhereat2o"clocktomorrow.是的，我会的，不管怎样明天2点在这里和你见面。
A:I"llbetherewithoutfail.Goodbye,Mr.Brown.我一定到，再见，布朗先生。
B:Goodbye,Mr.Tian.再见，田先生。
G:Allthrough讲完了吗M:Ye,thank.是的，谢谢。
M:Well,ifyouinit.好吧，如果你坚持的话。
B:Hello.MayIpeaktoMr.Chenpleae喂，我想请陈先生讲话好吗A:I"morry,butMr.Chenioutrightnow.对不起，陈先生现在不在。
B:Whenwillhebeback他将什么时候回来呢A:He"llbebackaround4:30Ithink.我想他大概4点30分会回来。
B:Iee.MayIleaveameagepleae我知道，我可以留个口信吗A:Ye,ofcoure.是的，当然。
A:CallJeanSmithat7908358.Allright,I"llgiveMr.Chenyourmeage.打给7908358杰恩史密斯，好的，我会把你的口信给陈先生。
商务英语口语对话
目录Day today Office日常事务1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单Office Talk办公室谈话7 Coworkers同事8 Bosses老板9 Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 International Business Travel国际商务旅行13 Dressing for Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户19 Factory Tours参观工厂Business Communization商务交流20 Personal Introductions个人介绍21 Small Talks聊天22 Delivering Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁31 Stockholders股东32 Board of Directors董事会33 Managerial Staff管理人员34 Labor Staff普通员工Meetings and Interviews会议和面谈35 Executing Meetings开会36 Performance Reviews业绩评估37 Agendas会议议程38 Making Requests提出要求Presentations业务陈述39 Preparation and Developing Your Topic准备和展话题40 Introductions and Beginnings介绍和开头41 Making Transitions in the Presentation陈述中的过渡42 Conclusions结论43 O&A (Question and Answer Period)提问阶段Data数据处理44 Trends趋势45 Systems制度46 Scheduling日程安排47 SWOT An山sis态势分析48 Statistical Reports数据统计报告Technology技术49 Email电子邮件50 Computer Technology计算机技术51 Running an Internet Business网上做生意52 Electronic Gadgets数码产品53 Web based Marketing网上营销Financial Topics财务话题54 Costing成本55 Budgets预算56 Auditing审计57 The Economy经济58 Fundraising集资Legal Topics法律话题59 Confidentiality机密60 Lawyers律师61 Contracts合同62 Copyright版权63 Patents专利64 Environmental Regulations环境条例Marketing Topics营销话题65 Marketing Surveys市场调查66 Target Audience目标消费者67 Print and Media Advertising印刷和媒体广告68 Promotional Events促销活动69 Developing the Market市场开发Sales Topics销售话题70 Selling Points卖点71 Trade Shows贸易展览72 Sales Reviews检查销售额73 Product Demonstrations产品演示74 Following up on Leads线索追踪75 Customer Service顾客服务International Topics国际话题76 Sourcing得到供货77 Export／Import出口／进口78 Exchange Rates汇率79 International Greeting Methods国际问候方式Big Business跨国公司80 Mergers合并81 Competition竞争82 Climbing the Corporate Ladder进入管理层83 Branch Offices分支机构84 Consulting咨询Employment Practices雇用惯例85 Fair Pay公平薪酬86 Recruiting Personnel人员招聘87 Retirement退休88 Partnership合作关系89 R&um6s简历90 Job Interviews求职面试Social and Equality Issues社会和平等话题91 Women in the Workforce职业女性92 Discrimination歧视93 Welfare福利94 Labor Unions工会95 Strikes and Demonstrations罢工和示威游行Continuing Education继续教育96 Management Training管理人员培训97 Seminars／Workshops研究会／研讨会98 Company Retreats公司培训99 Teambuilding团队建设100 MBA工商管理硕士1 Faxes传真Dialogue oneM:Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.F:Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, H is secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M:That's highly possible. He knows if we miss our filing deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.F:What if I can't speak to him directly?M:Ask his secretary to fax them. It’s the same thing. Have them faxed over with a copy also faxed to Martin’s office. F:How do I find Martin’s fax number? Is he in your roller desk?M:No, but you can also call their office and ask the secretary to give you their fax number. I’ll email you their office number later today.F:Ok, I'll get on it first thing.M:Be sure you do, I need those briefs ASAPDialogue twoM:Did you put this morning's faxes on my desk? I’m waiting for some urgent faxes from headquarters, I'm pretty sure they came in last night.F:Everything that came in the office fax machine last night is all on your desk, but I noticed that some of faxes came through pretty blurred, maybe you take a look at them, if the copy is unreadable, I'll call then and ask them to refax.M: Yeah, you're going to have to call them and get them to be refax. These copies are so dark. I can't make out any of the words.F: What about that one?M:This one? This one is so light and I can barely read it. How can that be?F:You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the problem. M: Yes, but this one will have to be refaxed as well. And look, there's about 3 pages missing. It looks like the fax machine ate half of my important faxes, and ones that made it through are so blurred or too light. They are unreadable.F: I guess the fax machine is out of paper too. Don't worry, I'll have someone look at it this afternoon, and in the meantime, I'll have your documents refaxed to our other fax machine.2\Telephone Calls电话Dialogue 1A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, How may I help you?B:Hello. I would like to speak to your director of human resources, Ms. Jenkins, Please.A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?B:This is Bill Burton from Milford Insurance, I'm calling in regards to our meeting next Tuesday.A: Thank you, Mr. Burton. Can you please hold for a moment? I’ll check to see i f she is available.B: No problem.A: I'm sorry. Ms. Jenkins is away from her desk. She has already left for lunch. Would you like to leave a message for her?B: Yes, please have her return my call when she returns to the office. It's best if she can get in touch with me before 3 pm today, she can reach me at my office number, 635-8799.A: I'm sorry. I didn't quite catch that, could you please repeat the number?B: No problem, my office number is 635-8799. Tell her to ask for extension 31.A: I'm sorry, Mr. Burton, just to confirm, your name is spelled B-U-R-T-O-N, is that correct?B: Yes, and I represent Milford Insurance.A: I will make sure Ms. Jenkins receives your message and returns your call before 3pm this afternoon.B: Thank you very much.Dialogue2A: Hello, Pasadena Inn, this is Sandy, how may I direct your call?B: I'd like to speak to someone about reservations.A: I can help you with that. What date would you like to make a reservation for?B:We'll be arriving May 12th, but I would like to make reservations for penthouse.A: Oh, I'm sorry Sir. I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker, He makes all the arrangements for our executive accounts. Unfortunately, he's not here right now. Can I take your name and number and have him get back to you?B: When do you expect him back in?A: He'll be out all afternoon, he might not be able to return your call until tomorrow. Will that be alright?B: Yes. I suppose. My name is Sam Darcy. He can contact me at 660-843-3235.A: Could you please spell your last name for me?B: Sure. It's D-A-R-C-Y.A: Okay. Mr. Darcy, and your phone number is 660-843-3233? B: That's 3235.A: Sorry! 3235. Great. I'll have Tony call you first thing tomorrow morning.3. Making Telephone Appointments电话预约Dialogue oneM:Hello, Bill Breton speaking. What can I do for you? F:Hello, Mr. Breton, this is Jenny Jenkins of Bradford and sons returning your call. I’m sorry you missed me when you called my office this morning. My secretary said you called concerning our meeting next Tuesday?M:Yes Ms Jenkins, thank you for returning my call. I’m glad to finally get hold of you. I want to let you know I will not be able to make our meeting next Tuesday. I would be out oftown that day. Is there any possibility we can move the meeting to Monday?F:I am sorry. I’m afraid I am completely booked on Monday. Would it be Possible to postpone until you return?M:Oh, dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes, we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you?F: That should be fine. S hall we say about two o’clock?M: Perfect! I look forward to seeing you at two o’clock next Thursday afternoon. If you need to change the time, pls feel free to call me on my cell phone.F:Thanks Burdon, I’ll see you on Thursday.Dialogue twoF: HelloM: Hello, is Doras available?F: This is Doras, who is calling please?M:Hi, Doras, this is Mike calling from parker’s dentistry. I’m calling to confirm your appointment for tomorrow morning at 9am with Doctor Parker.F: Oh, I almost forgot. Thank you for calling to remind me. Actually, I do need to change the time of my appointment. I have a scheduling conflict, A nd I can’t make it that early.M: If I put you in that later slot, would that work out?F:It would have to be after lunch. Do you have anything available about 2 o’clock?M: Sorry, Mam. The only opening we have after lunch is 1: 15, but I might be able to work you in at 4: 00. Would that be a better time?F:That’s all right. I think I should be able to make it at 1: 15. Can you put me down for that time slot?M:No problem, I have your appointment changed from tomorrow morning to tomorrow afternoon at 1: 15F: Wonderful. Thanks very much.4 Memos备忘录Dialogue 1A: I have been waiting here in the conference room for ten minutes already, what time is the meeting start? Where is anyone anyway?B: Didn't you hear about that, our meeting was postponed until Friday.A: Why the meeting was postponed? No one told me anything about it.B:Did you get the memo?A: What memo? They haven’t any memo this whole week, I check my inbox every day. And I haven’t seen anything.B:The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk.A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things, But I always read all the memos go around; they go directly to my inbox. Are you sure were send to whole office?B:It should have got around to everybody, they also post a copy of the memo in the break room. Don't you ever look at messages post on the bulletin board?A: I'm usually too busy to take a bunch of coffee break by the water cooler, Anyway, I'm sure the memo never get to my inbox, I'll have to talk our secretary about it.B. That's right, You will never know what your missing out of it if you don't read the memos.Dialogue 2A: Ms. Dorsen, I need to take a dictation for me,B:Yes, sir.A: They should go out intra office memorandum to all employee by this afternoon, are you ready?B:Yes, sir, Go ahead.A: Attention all staff: effective immediately, all office communication are restricted to email correspondence as official memos, the use of instance message program by employee during work hour are strictly prohibited.B:Sir, Does this apply to intra office communication only or relate also restrict external communications?A: It should apply to all communications. Not only in this office between employees, but also any outside communications.B:But sir, many employees use instance messaging to communicate with clients.A: This were just have to change the communication methods, I don't want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we?B:This apply to internal and external communications.A: Yes, any employee who persist using instance messaging, will first receive a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policy maybe directly to the department of his.B:Is that all?A: Yes, please give this memo type out and distribute to all employees before 4: 00 PM5/Business CorrespondenceDialogue one.A: Did you see the letter I got from Bradform films? They sent the responds to your phone call last week.B: If you want to see something about my call last week, why didn't they sent it to me?A: I guess it must have contact information, so they sent it addressed in care of your department head, anyhow, they wrote to confirm in reading what you discussed about Milton contract.B: Can I see it first in seconds?A: Sure, here it is.B: Dear Mr. Clock, bother to your telephone call last Friday, I'm reading to confirm our meeting on July 21st, as we discussed, our meeting is to review the contract details.A: Did they ask you to sent the files beforehand?B: Let's see, We'll be grateful for the complete to send related materials to our office prior to our meeting. It looks like. . . Hey! Was there anything else was send along with this letter? A: I don't think so, why do you ask?B:The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in the envelope.A: Maybe they forgot to attach it to the letter. You should give them another call.Dialogue 2. A: Can you help me for a minute?B: Sure, what I can do for you?A: I'm try to write a letter to one of our clients, But I just don't know exactly what to say, I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms. , but the problem is I don't know the name of contact person.B: You can just put Dear Sir or Madam, officialese not personal, you can write to whom may concerned.A: OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that?B:Good! But also, write off the bed you want to tell them the reason of your writing, give them more reference.A: Like "Regarding our new product line, we would like to announce a special price discount"B:Right, do you need them to respond?A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How should I write that?B:You can tell them" Please finding the enclosed customer service survey, else also, you can say: "Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without delay as soon as possible. Maybe it more polite with this as early as convenience. "B:Great! and what do you think I should close it with?A: Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I don't think it would be property because you don't have the name. And obviously, should have them.B:OK, Thanks a lot for your help!6 Placing an Order下订单Dialogue 1A: Our toner cartridges are already out of ink. . . Could you make an order for a new set?B:We will need new cartridges for all of the office printers? That will be a large order, probably about two or three cases. The office supply store we usually go through might not havethat many in stock.A: You can double check with the housekeeping department, but I am pretty sure all of the machines will need new cartridges. Last time when we made our order to the supplier, the quantity was also especially high. They are used to receiving such bulk orders from us . As long as we give them a heads up a couple days in advance, they can usually fill the order.B:OK, I will make a few calls and run our order by housekeeping first to make sure. Is there anything else we need to order while I am at it?A: I think the only thing is toner. Try to see if they can deliver it before the end of business day tomorrow. We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis. Anyhow, see what you can do to expedite the order this time.B:OK, will do.Dialogue 2A: May I help you?B:Yes, I would like to place an order for toner cartridges. We have a standing agreement with your company, so we will need the same amount as last time.A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ?B:It should be under Leslie Smith. The number is 184796 A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?B:Yes.A: Is there the correct billing address?B:No, pls post the bill to 124 Hildrod Lane, Milton County, 98830.A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday. B:Thank you.7 Co-WorkersDialogue 1A: I'm really fed up with Harry! He's the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with.B:You shouldn't be so negative. You'll always have some co-workers that are harder to work with than others. But if you are negative and start name-calling in the office, it will make a bad working environment for everybody.A: You only say that because you don't have to work with him. The people in your department seem to capable and nice to be around. Take Mary for example. She's smart and enthusiastic. I've never anyone as cheery as she is.B:Everybody has their strengths and weaknesses. Even Larry. He might be a pain to be around, but he's also very good at staying in budget on projects. Mary, on the other hand, spends our project money like there's no tomorrow. Also, she's never willing to stay a little later at the office. She always leave at 5: 00 pm sharp.A: Isn't there anyone in the office that is a perfect co-worker? What about Bob? Everybody loves Bob. Even though he's fresh out the college and still a bit green, he is a great co-worker.B:You are right. He's a hard worker, easy to get along with, honest, and he never steals the credit on projects. The only thing he's lacking in is experience.A: Maybe that's why he's so nice!Dialogue 2A: Do you get along with your co-workers?B:I get along pretty well with most of them. It seems there are always a few rotten apples in the bunch, though. Like Margaret. I don't know why management hasn't fired her yet. She's a terrible gossip.A: Do you think management should fire someone just because they gossip?B:It's not only that she gossip, but she also tries to start problems among other employees by spreading rumors and telling lies about her co-workers. She's not trustworthy, and in my opinion, I think she's nuts.A: So how do you develop good relationships in the office? B:I think one of the important things is just to be considerate of your co-workers' feelings and needs. If you are aware of other people and do your part to make a good workingenvironment, you should be able to get along with most of the people you work with.A: I think you're right. But it does seem that there are always a few co-workers that are harder to work with than others.8 BossesDialogue 1A: How are things at the office lately?B:Just awful. Two weeks ago, we got a new boss, and I can't stand him. He is really unreasonable about our workload. Since he came, I've been so busy that I haven't had time to breathe!A: That bad, huh? What about his personality? It's a nice guy at least?B:I should be so lucky. He not only give us too much work, but he is also just plain mean about it. He constantly yells at us or criticizes us. He is always degrading the employees.A: What a terrible working environment! Have you tried to talk anyone about it? Maybe the boss of your boss?B:I was going to, but my boss guessed what I was thinking. He gave me so much work to do this afternoon that I didn't get around to meeting with the supervisor of our department.A: It must be terrible. Why don't you just quit?B:If it wasn't for the money, I would quit in a heartbeat. But the problem is, I can't support myself if I don't work.A: Yeah. But a boss likes that? To deal with him everyday, you should get a raise!Dialogue 2A: Do you get along with your boss?B:Actually I do. She is really understanding and reasonable most of the time. There was only one time I didn't really agree with her.A: When was that?B:Once she fired one of my co-workers for drinking on the job. I felt bad for him, because it is so hard to find a job these days, and he has a family to support.A: Well, he shouldn’t have been drinking on duty. It's your boss' responsibility to make sure employees are safe, and also doing their jobs. B:You are right. She was being a good boss when she fired him, But I just felt sorry for him, that's all.A: Did this incident with your co-worker affect your relationship with your boss?B:Not really. All of us at the office respect our boss a lot. A: You are lucky you can get along so well with your boss. It makes a big difference in how much you enjoy your job.B:No kidding. If you don't like your boss or co-workers, they can make your life miserable.9 BrainstormingDialogue 1A: Have you thought up any good ideas for our business proposal?B:I haven't come up with anything good yet. Somehow my brain isn't functioning today.A: Maybe you should take a break, you've been sitting at your computer for three hours trying to put something together. No wonder your mind isn't very sharp now.B:I came up with a few different thoughts on the proposal, but now I've completely run out of ideas.A: Maybe we can shelve the proposal for a while while you brainstorm.B:We could do that, but I hate to put everything on hold. A: You're right, it's no good to have things up in the air for too long.Dialogue 2A: We've got to come up with a way to solve this problem! No one is getting all their work done during the work day. We need to do some brainstorming to come up with a time-management solution for our office.B:Well, what do you suggest? It's not that we are all wasting a lot of time. Fact is, we're understaffed. People just have too much to do.A: So you think we should hire some new people? That is one possible solution. What else could be the problem?B:Maybe we do have some problems with time-management. If people were always on time to work, they might get more done in the morning before lunch.A: That's true. Also, maybe we could shorten the lunchbreak from one hour to forty five minutes. That would add a little time to everyone's day.B:Fifteen minutes would be good, but I wonder if it would make a big impact on the employees' output. I still think it's a problem with too much workload.A: We ended up right where we started. Maybe it is time to look for some temp workers to help with a few projects. That would lighten everyone's load.10 CommutingDialogue 1A: Where's Bill? The ambassador [ ?m'b?s?d? ] is already here. The meeting is set to start at 9 am.B:He's late again. Traffic is probably holding him up. You know, he commutes from the suburbs. It's not easy commuting every day. We should cut him some slack.A: Even though the traffic is bumper-to-bumper out there, I don't think it's heavy traffic that makes Bill late. He takes the train, remember?B:Oh, that's right. Well, the train shouldn't be late. That means there is only one explanation. . . . Bill must have overslept.A: Well, to be fare, since he's coming all the way from Lancaster, he's got to get up much earlier than the rest of us. He must get start on his commute about 6: 30, no telling what time he actually gets up.B:That's right, because he's got to get to the train station from his house, then take the blue line into the city, then switch trains to the red line. In all, the trip's got to take more than 2 hours.A: Why doesn't he just drive to work?B:It's too difficult to park your car in the city. Also, the traffic coming in from the suburbs is a nightmare.Dialogue 2A: I can't wait until my car is repaired. The commuting with public transportation is killing me.B:It can't be that bad.A: But it is! Take this morning for example. The subway was so packed this morning; I got totally squished by about a hundred busy commuters on the way to work. B:At least the subway is better than the bus. It's faster for one thing. And usually less crowded. But the drawback is that the subway is more expensive than the bus. It adds up over time, if you take it every day.A: That's true. The bus is even worse. Just thinking about taking the bus every day makes me tired! Hey, how do you get to work every day?B:I ride my bike. I don't live too far away, so it's pretty convenient. it's only about a ten minute bike ride from my house to the office.A: I'll bet it's good exercise, too. . . a good way to keep fit. B:Yes, not only a good way to keep in shape, but a good way to relieve stress as well. While you're stressed out by your commute, I'm releasing all the stress of the day with mine.011 The working lunchDialogue 1A: Excuse me, Don? I hate to bother you, but I need your help on something. Do you have time to brief me on the Martin account today?B:Oh, that's right. You are supposed to deliver a brief on that account tomorrow. I know there are some things I need to share with you about that. But, gosh, I don't know. . . . Things are really busy for me today, the only time I can manage to squeeze out might be over lunch break. . . .A: I hate to make you work through your lunch break with how busy you are. . . .B:It's okay. . . . I've already had several days in a row working through lunch. . . .A: How about this. . . . We can make it a working lunch this afternoon, and I'll order some Chinese food for delivery. It'll be my treat.B:You don't have to do that. . . .A: I insist. I really appreciate you taking time to work with me in. What is your favorite fast food? I'll cater to your taste. B:Actually I do like Chinese. . . . Let's make it a date for Chop Suey and the Martin account at about 12: 30. Does that sound good?A: Great. I'll bring the food.Dialogue 2A: For our lunch meeting with the investors, do we have to make a reservation at the restaurant or do we just show up?B:Usually for lunch, we don't have to reserve a table, they should allow walk-ins. But to be on the safe side, I'll order a table for half-past twelve. Will that suit your schedule? A: I've arranged to meet them at the restaurant at twelve. Can you make the reservation a little earlier? If we start earlier, it will give us more time for a longer lunch.B:Are you planning on treating the investors to a full-course meal?A: Yes, we'll start with appetizers, follow with a soup and salad course, then main dishes of prime rib or cordon bleu chicken, and finish up with a delicious rich dessert of some sort.B:That'll be pretty heavy for a mid-day meal, don't you think?A: As along as we stay away from anything alcoholic, we should be okay.B:With your prime rib and chicken choices, you'd better hope nobody's vegetarian.A: We can make some special arrangement if we need to. After all, it's the company who is footing the bill.12 International Business TravelDialogue 1A: I hear you're being sent to Madrid for the annual conference. Is that right?B:Yes, it would be my first trip overseas. Actually, it's going to be my first time leaving the country.A: Are you serious? You haven't even been anywhere on vacation?B:No, I have never vacationed anywhere exotic. But even if I don't get a chance to travel on my personal time, at least I can travel on company time!A: Well, being able to go to the conference sounds like such a great opportunity. Have you applied at the embassy for a visa yet?B:Yes, it wasn't too hard to get. All I had to do was fill out the paperwork and pay the application fee. A: You leave next Tuesday, right? What time is your flight? B:My flight departs at 7 am. I have everything except for my luggage ready.A: If your flight is leaving so early, I can take you to the airport and see you off. I'll still be able to make it into the office by 9.B:That would be great! Thanks a lot!Dialogue 2A: How were things in the Tokyo branch when you were there?B:Good! They have expanded and are doing better than they were last quarter. It's nice to see some improvement for a change.A: Do you see the trend continuing over the next few months? B:Yes, especially with so many of our executives going back and forth from here to Japan. The only problem is, they may have trouble when they go to open up business here. A: Why would you say that?B:They aren't too familiar with doing business outside of Japan. There are a lot of cultural differences to account for. A: I'll say! Sometimes they just do things really differently. But one thing I can say, they are really hospitable.B:Have you ever been to Japan?A: Sure! I just got back yesterday. I'm still suffering from jet lag.13 Dressing for BusinessDialogue 1A: Did you see the way that Brian came to work yesterday? Ever since he came back from that conference in Silicon Valley, he's been coming to work dressed in jeans and sweatshirts. It's like he's decided to make himself at home in his office. I don't know how long it'll take before the management talks to him about it.B:He was really influenced by the way they do things on the west coast. I guess the working atmosphere is a lot more relaxed and casual in California. It comes from the information technology industry. . there isn't such a large division between home and office, so people want to work in the clothes they feel more relaxed in.。
商务英语打电话对话
商务英语打电话对话英语对话是一种基本的交际形式,其在高中英语的教学中十分普遍,与学生的关系也十分紧密。
英语对话是高中英语教学内容中最容易被学生模仿的教学内容。
精心收集了商务英语打电话对话，供大家欣赏学习!Gary：Madison Industries. This is Gary Green. Can I help you? Madison工业，我是Gary Green, 我能帮您吗?Mary：Good afternoon. Could you connect this call with Mr. Black, please?下午好，麻烦你接到Black先生，好吗?Gary：May I know who’s calling?请问您是哪位?Mary：This is Mary Fox of A.B.C. Computer Co…I’m calling on behalf of Mr. Tom Backer, the general manager of our company.这里是A.B.C电脑公司的Mary Fox. 我是替我们公司总经理Tom Backer先生打电话。
Gary：I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later?对不起，Fox小姐。
Black先生正在开会，请告诉我你的电话号码，我会让他给你打电话的，好吗?Mary：I’m afraid Mr. Baker would like to speak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay.我想Baker先生想现在和Black先生说话，他有紧急事情与Black先生商量，不能拖延。
商务英语电话情景对话
商务英语电话情景对话英语对话教学是英语课堂教学的重要组成部分,在提升教师教学能力、促进学生学习方面发挥着越来越重要的作用。
店铺整理了商务英语电话情景对话，欢迎阅读!商务英语电话情景对话一Jack：Hello? Can I speak to Mr. Smith?喂?能请史密斯先生听电话吗?Gina：I'm sorry, but he's out now. May I take a message?抱歉，他现在不在。
要我传话吗?Jack：Yes. This is John Brown. I'd like to meet him next Monday morning around 10 o'clock.好的。
我是约翰布朗。
下星期一早上十点左右我想跟他见个面。
Gina：Let me check his schedule... Yes, I think he can see you. But could you call again around five to make sure?我来查查他的时间表... 可以，我想他可以见你。
不过，五点左右你可以再打电话来确定一下吗?Jack：OK，thank you very much.好的，非常感谢你。
Gina：You are welcome.不用谢。
商务英语电话情景对话二Mary：Could I have your name again, please?请再一次告诉我你的姓名，好吗?John：Yes. It’s John Smith.好的，我叫约翰史密斯。
Mary：And the number?电话号码呢?John：************************Mary：OK. You’ll be hearing from Mr. Bush later in the morning then, Mr. Smith.好的，Smith先生，早上晚些时候，你会收到Bush先生的电话。
商务电话英语对话
商务电话英语对话随着世界经济的发展,我国与世界各国之间的商务联系越来越密切,商务英语作为经济往来的重要桥梁也越来越重要,商务英语专业发展也越来越引人注目。
店铺整理了商务电话英语对话，欢迎阅读!商务电话英语对话一A: Stone Corp. Hi, Mary speaking. 隐四通公司, 您好，我是Mary。
B: Hello, I’d like to speak to Mr. Hunter, please. 你好，我想找Hunter先生。
A: May I ask who is calling, please? 请问您是哪位?B: My name is Herbert Wood of IBM Computer Company. 我是IBM电脑公司的Herbert Wood.A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line. 谢谢，Wood先生，请稍等。
(打内线电话)Hunter先生，IBM电脑公司的Wood先生找您。
C: Can you find out what he wants? 你可以问他有什么事吗?A: Yes, Mr. Hunter. (to caller) Im sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about. 好的，Hunter 先生。
(对来电者说)对不起Wood先生，让您久等了。
Hunter先生现在非常忙，他想知道你有什么事对他说。
B: Yes, I want to buy some computer software and talk about developing some other software. I don’t know whether he is interested in that or not? 是的，我想买一些计算机软件，另外再谈一谈开发一些其它的软件。
电话英语情景对话
电话英语情景对话电话英语情景对话电话之秘书用语到国外出差之前，一般而言都以传真和外国的当事者取得晤面的约定，很少用电话联络。
但是在国内，或是自己在国外需要紧急晤面的时候，利用电话则较为方便。
在本篇中所要介绍的是要求晤面的人：（1）正确介绍自己的姓名，与正确获知对方姓名。
（2）要询问希望与谁晤面，并且把意思正确地传达给对方。
（3）要传达或询问约定的时间与场所。
如果能正确地沟通并掌握上述三点原则，那么你的商务英文电话就可以说是及格了。
(1)经由秘书安排约定I’d like to make an appoingtment with Mr.Hammer. （我想要和Hammer先生约个见面时间）原则上约定见面商谈时，应事先用传真或信函同志对方较为妥当。
如果在事先未能以书面告知时，最好说清楚见面时想说的内容，如to diascuss the contract [洽谈合同事宜]。
（2）经由秘书安排约定Could I see Mr.Hammer sometime this week? （我们能不能在这个星期跟Hammer先生见个面？sometime this week 是[这个星期随便什么时候]之意。
最好配合自己的日程表说清楚有空闲的时间，如Either on Wednesday or Thursday.（星期三或星期四都可以）。
（3）经由秘书安排约定Would it be possible to see Mr.Hammer tomorrow? （明天能不能跟Hammer 先生见个面？）左句含有Does Mr.Hammer have time to meet with me tomorrow? (Hammer先生明天有时间跟我见面吗？），或If he does have time,may I meet him tomorrow? (如果他有空，我明天能跟他见面吗？）之意。
（4）经由秘书安排约定What time is convenient for him? （他什么时候有空呢？）也可以说What time is he available?（他什么时候有空？），但用convenient 会给人比较客气的感觉。
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电话
Dialogue 1 对话一A: Hello, thank you for calling Bradford and Sons. This is Tracy
speaking, how may I help you ? 您好，感谢您致电布拉德福家庭公司。
我是特蕾西，有什么需要我帮忙的吗？B: Hello, I would like to speak to your director of human
resources, Ms. Jenkins, please. 你好，我想找你们的人力资源部主任詹金思小姐通话。
A: Just a moment, I'll check to see if she is at her desk. May I tell her who is calling? 稍等，我去看看她是否在办公室。
请问您是哪位？
B: This is bill burton from Milford Insurance, I'm calling in regards to our meeting next Tuesday. 我是米尔福德保险公司的
比尔·伯顿，我想问一下有关下周二我们见面的事。
A: Thank you , Mr. Burton. Can you please hold for a moment?
I'll check to see if she is available. 谢谢你，伯顿先生。
请您先等一会好吗？我去看看她是否在办公室。
B: No problem. 没问题。
A: I'm sorry, Ms. Jenkins is away from her desk. She has already left for lunch. Would you like to leave a message for her? 非常
抱歉，詹金思小姐现在不在办公室。
她去吃午饭了。
您愿意给她留个口信吗？
B: Yes, please have her return my call when she returns to the office. It's best if she can get in touch with me before 3 pm today; she can reach me at my office number, 635-8799. 好的，请她回办公室后给我来电话。
如果今天下午3点以前能与我联系的话就再好不过了，打办公室电话635-8799就可以找到我。
A: I'm sorry, I didn't quite catch that, could you please repeat the number? 对不起，我没跟上，您能再重复一下电话号码吗？B: No problem. My office number is 635-8799. Tell her to ask for extension 31. 没问题。
我办公室的电话是635-8799，然后再接31分机。
A: I'm sorry, Mr. Burton, just to confirm, your name is spelled
B-U-R-T-O-N, is that correct? 伯顿先生，不好意思。
我想确认一下吗？您的名字是B-U-R-T-O-N B: Yes, and I represent Milford Insurance. 是的，我是米尔福德保险公司的。
A: I will make sure Ms. Jenkins receives your message and returns your call before 3 pm this afternoon. 我会把您的口信告点以前给您回电话。
3诉詹金思小姐，让她在今天下午B: Thank you very much. 非常感谢。
Dialogue 2 对话二
A: Hello, Pasadena inn, this is sandy, how may I direct your call?
您好，帕萨迪纳旅馆。
我是桑迪，您要转接哪里？
B: I'd like to speak to someone about reservations. 我想找负责预订房间的主管。
A: I can help you with that. What date would you like to make a reservation for?我就能帮您的忙。
您想订哪一天的房？
th , but I 12would like to make B: We'll be arriving may reservations for the pent-house. 我们5月12日到这儿，可是我想预订的是顶层公寓。
A: Oh, I'm sorry sir. I only handle bookings for our standard rooms .the person you need to speak with is Tony Parker , he makes all the arrangements for our name and number and have him get back to you ? 噢，对不起，先生。
我只负责预订标准间。
你需要找一下托尼·帕克，他负责全面安排高级客户。
不巧的是，他现在不在这儿。
您能把名字和电话留下吗？我让他给您回电话。
B: When do you expect him back in ? 你估计他什么时候能回来？A: He'll be out all afternoon; he might not be able to return your call until tomorrow .will that be alright? 他一下午都不在办公室，恐怕明天他才能给您回电话。
那样没问题吧？
B: Yes , I suppose.my name is Sam Darcy .he can contact me at 660-843-3235. 我想，应该没问题。
我叫萨姆·达西，打电话660-843-3235 就能找到我。
A: Could you please spell your last name for me? 请拼一下您的姓，好吗？
B: Sure. It's D-A-R-C-Y. 当然可以，D-A-R-C-Y.
A: Okay, Mr. Darcy, and your phone number is 660-843-3233? 好的，达西先生，您的电话是660-843-3233，对吧？
B: That's 3235. 。
是3235A: Sorry! 3235.great. I'll have tony call you first thing tomorrow
morning. 对不起，是3235。
好了，我会让托尼明早一上班就给您回电话。