售后服务承诺书英文版

售后服务承诺书英文版
After-Sale Service Commitment Letter
We, the undersigned, hereby make the following commitments to our customers regarding the after-sale service:
1. Service Content:
Our after-sale service covers the following aspects:
a. Maintenance, repair and replacement of products within the warranty period;
b. Consultation on product operation and maintenance;
c. Response to customer complaints and feedbacks in a timely and effective manner.
2. Service Standards:
We promise to provide the following service standards:
a. Honest and timely response to customer feedback;
b. Professional and efficient technical support;
c. Regular maintenance and inspection of the product to ensure its normal operation;
d. Prompt and effective repair or replacement of products with quality issues within the warranty period.
3. Service Methods:
Our after-sale service can be delivered through the following channels:
a. Telephone consultation;
b. Online technical support;
c. On-site service.
4. Service Time:
a. Telephone consultation and online technical support are available 24/7;
b. On-site service will be provided within 24 hours in urban areas, and within 48 hours in remote areas, after the customer's request has been received and approved.
5. Service Cost:
The cost of after-sale service within the warranty period will be borne by us. For after-sale service beyond the warranty period, the cost will be borne by the customer.
6. Service Responsibility:
We are responsible for the proper installation, operation, and maintenance of the product, as well as for any damage caused by product quality issues.
Attachment:
None
Legal Terms and Explanations:
1. Warranty period: The period during which the manufacturer promises to bear the cost of repair, replacement, or refund, as specified in the warranty terms and conditions.
2. Quality issues: Refers to any defects or malfunctions that affect the normal operation and safety of the product.
3. Customer complaints and feedbacks: Refers to any opinions, suggestions, complaints or demands from customers about the product or the after-sale service.
Difficulties and Solutions:
In actual practice, some difficulties may be encountered during the implementation of this after-sale service commitment letter, such as insufficient spare parts, inadequate technical staff, or inadequate communication channels. In order to overcome these difficulties, we will:
a. Ensure sufficient inventory of spare parts;
b. Strengthen the training of technical staff and improve their service levels;
c. Establish an effective communication system between customers and our after-sale service team.。