5 航空服务英语训练(核心)

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航客舱服务实用英语Unit

Informative elements: The welcome message provides essential information about the flight, so as the flight number, destination, and estimated time of arrival It also includes information about medical services, in light entertainment options, and any announcements that will be made during the flight
Other service requirements
Customer relationships
The ability to establish and maintain positive relationships with passersby, being friendly and approachable while also being attentive to their needs and requests
02
Cabinet services
Order service
01
Ordering food and drinks
The ability to understand and communicate a variety of food
and drink orders from passersby, including special dietary
04
Introduction to Cabinet Entertainment
Facilities

最新民航英语900句大全

最新民航英语900句大全Part one Public English 第一部分公共英语Chapter 1 Basic English 基础英语Chapter 2 Daily English 日常英语Chapter 3 Tourism English 旅游英语Part two Specialized English 第二部分专业英语Chapter 4 Ground Handling Service English 地面服务英语Chapter 5 Air Cargo Service English 航空货运服务英语Chapter 6 Security Screening Service English 安全检查服务英语Chapter 7 Control Centre Service English 指挥中心服务英语Chapter 8 Operation Support Service English 运行保障服务英语Chapter 9 Airport Aviation Catering Service English 航空食品服务英语Chapter 10 Aircraft Maintenance Service English 机务维修服务英语Part one Public English (第一部分公共英语)Chapter 1 Basis English (英语基础)一、海航机场集团董事长Director of the Board/Board Chairman/Chairman of the Board执行总裁Executive President执行副总裁Vice Executive President首席运营官COO财务总监Chief Finance Officer执行总裁助理Assistant to Executive President二、首席官缩写词汇首席执行官CEO首席运行官COO首席安全官CSO首席商业运营官CCO首席财务官CFO首席人事训练官CHO首席培训官CTO首席市场官CMO首席公共关系协调官CRO首席人事训练官CHO三、公司名称宜昌三峡机场有限责任公司Yichang Sanxia Airport CO.,LTD宜昌三峡机场航空食品公司Yichang Sanxia Airport Aviation Catering CO.,LTD 四、公司领导董事长Director of the Board/Board Chairman/Chairman of the Board总经理General Manager副总经理Vice General Manager财务总监Chief Finance Officer总经理助理General Manage Assistant调研员Investigator and Researcher五、部门名称综合管理部Comprehensive Administration Dept.总经理General Manager副总经理Vice General Manager主管Supervisor行政事务室Civil Service Office人力资源室Human Resources Office计划财务部Planning & Finance Dept.会计核算室Accounting Office预算管理室Budget Management Office业务发展部Business Development Dept.广告公司Advertisement Company商业开发管理室Commerce Development and Management Office 客货销售公司Passenger-cargo Sale Company指挥中心Control Center安全服务督察室Security and Service Inspection Center值班经理室Office of Manager on Duty现场调度室Locale Dispatching Center急救中心First Aid Center安全检查站Security Screening Station安全检查室Security Screening Office消防中心Fire Control Center运行保障部Operation Support Dept.综合室Comprehensive Office设备运行室Equipment Operation Office场务管理室Air Field Maintenance Office汽车服务中心Auto Service Center地面服务部Ground Handling Service Dept.商务室Business Affairs Office服务室Passenger Service Office六、日期和时间星期：Monday Tuesday Wednesday Thursday Friday Saturday Sunday 星期一星期二星期三星期四星期五星期六星期日月份：January February March April May June July一月二月三月四月五月六月七月August September October November December八月九月十月十一月十二月年月日：月日，年：eg，March 1st, 2001日月，年：eg，1st March, 2001时间：hour小时minute分钟second秒四季：spring春季summer夏季autumn秋季winter冬季七、人称人称代词：单数：I you he she it (主格)me you him her it (宾格)复数：we you they (主格)us you them (宾格)物主代词：形容词性：（单数）my your his her its(复数) our your their名词性：（单数）mine yours his hers its(复数) ours yours theirs反身代词：单数：myself yourself himself herself itself复数：ourselves yourselves themselves八、数字：基数词：one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen twenty thirty forty fifty sixty seventy eighty ninety a hundred a thousand a million a billion序数词：first second third ……….九、方位east东west西south南north北southwest northwest southeast northeast西南西北东南东北十、计算机常用单词file 文件path 路径text 文本program 程序disk 硬盘floppy 软盘disc 光盘memory 内存、存储器key 键driver 驱动器power 电源screen 屏幕configure 配置boot 引导byte 字节format 格式化compress 压缩system 系统network 网络、联网speed 速度、加速scan 检测、扫描install 安装setup 设置option 选项、选择reset 复位restore 恢复lock 加密command 命令execute 执行save 保存type 显示、打字print 打印pause 暂停clean 清除delete 删除remove 删除、移动copy 复制paste 粘贴backup 备份rename 改名open 打开quit 退出exit 退出esc 退出window 窗口input 输入output 输出十一、机场常用单词airport 机场fly area 飞行区terminal 候机楼apron 停机坪runway 跑道taxiway 滑行道passport 护照trailer 拖车tow-bar 拖把dolly 集装箱托板aircrew 机组captain 机长purser 乘务长stewardess 乘务员passenger 旅客infant 婴儿customs 海关elevator 电梯child(children) 儿童taxiway link 滑行联络道checked baggage 托运行李travel document 旅行文件(air)ticket 机票(baggage)cart 手推车coffee house 咖啡厅store shop 商场first class 头等舱sterile area 隔离区first aid 急救中心restaurant 餐厅VIP lounge 贵宾室security check 安检ID card 身份证delay flight 延误航班domestic departure hall 国内出发厅domestic arrival hall 国内到达厅international departure hall 国际出发厅international arrival hall 国际到达厅baggage checks(stub) 行李牌chartered flight 包机scheduled flight 定期航班unaccompanied child 无人陪伴儿童duty free shop 免税商店passenger step cars 客梯车follow-me car 引导车carry on baggage 手提行李boarding pass 登机牌air traffic control tower 塔台information office 问询处multi-function room 多功能厅air(boarding、passenger)bridge 廊桥activity center 职工活动中心enterprise culture display room 企业文化展室assembly room 会议室Chapter 2 Daily English (日常英语)Greetings （称呼与问候）1．How do you do?你好！（初次见面时用）（回答也是一样）2．How are you today (these days)? 你今天（近来）好吗（熟人）3. Fine, thank you. And you? 很好，谢谢，你呢4. How’s everything at home? 家中一切都好吗5. I’m just great. 好极了.6.Long time no see! How’s business, Mr. Dong? 好久不见了，生意如何，董先生7.That’s OK, thanks. 还算好，谢谢.8.No, nothing much. So-so, thanks. 不，不怎么好.马马虎虎，谢谢.Farewell （告别）9.Good night, see you tomorrow. 晚安，明天见.10.See you later. 回头见.11.Goodbye. Have a nice trip. 再见，旅途愉快.12.I d o hope you’ll come next time. 我真的希望你下次能来.13.Thanks for all your kind hospitality. 谢谢你们热情的招待.14.Welcome to Yichang again. Bye! 欢迎下次再来宜昌，再见.15.Have a pleasant journey and good luck. 祝您旅途愉快，一切顺利（祝您好运）. Introduction （介绍）16.Glad to meet you, I’m Dong Yang.很高兴认识你，我是董阳.17.Mr. Dong, I’d like to introduce my colleague Miss Zhao. 董先生，我向你介绍我的同事赵小姐.18.Excuse me, are you Mr. Hill ? 对不起，您是希尔先生吗19.Oh, Mr. Hill, welcome to Yichang，Please allow me to introduce myself. I’m Yu Junhua,secretary, from the Office.哦，希尔先生，欢迎你来宜昌.请允许我做一下自我介绍，我叫余俊华，办公室秘书. Let me introduce Mr. Dong, Board Chairman、General Manager of Yichang Sanxia Airport CO.,LTD.请允许我介绍宜昌三峡机场有限责任公司董事长、总经理，董先生.Thanks （致谢）20.Thank you for coming. 感谢光临.21.Thanks a lot. 多谢.22.It is very kind of you. 多谢你的好意.23.Thank you for a wonderful night. 谢谢你让我度过了一个美好的夜晚.24.I don’t know what to do without your help. 没有你的帮助我真不知道怎么办.26.Not at all. 别客气.27.You are welcome. 不客气.28.That’s all right. 这没什么.29.It is my pleasure. 我很乐意这样做.Compliments （赞美）30.You’ve done a wond erful job. Well done! 你的工作做得太好了，相当不错.31.The food is delicious. 这食物真可口.32.Your Chinese is really surprising. 你的中文知识，很令人惊讶.33.I’m sure everybody appreciated your speech. 我确信每个人都很欣赏你的演讲.34.Your children are cute. 你的孩子真讨人喜爱.35.You are excellent. 你的表现十分出色.36.You are exaggerating. I played only a small part in the whole thing.你过奖了，我在这件事里只起了很小的作用.37.That’s very kind of you, but in all truth I feel the credit should go to Mr. Fang.谢谢你，不过我觉得这的确归功于方先生.Congratulations and Good Wish （祝贺与祝愿）38.Allow me to offer my heartiest congratulations.请允许我向你表示最衷心的祝贺.39.Congratulate you on your promotion. 祝贺你荣升.40.I wish you well and happy. 我祝愿你健康愉快.41.All the best to you. 祝你万事如意.42.Have a good time. 祝你过得愉快.43.Happy New Year (Spring Festival)! 新年快乐（春节快乐）!Apologies and Regrets （道歉与遗憾）44.I’m sorry to have kept you waiting. 对不起，让你久等了.45.Sorry to have troubled you. 对不起，打搅您了.46.Please make my excuses to your friend. 请代我向您的朋友表示歉意.47.Please excuse me for a moment. It won’t be long. 请原谅，我要走开一下，我马上回来.48.Excuse me for interrupting you. 请原谅，我打断你的谈话.49. A thousand pardons for taking up so much of your time. 十分对不起，占用了你这么多时间.50.That’s OK. 没关系.51.No problem. 没关系.52.I quite understand. 我完全理解.Asking a Favour （请求帮助）53.Could you give me some advice on my work? 能对我的工作提些意见吗54.Can you help me? 你能帮我吗55.Can you tell me something about Sanxia Airport? 您可以告诉我三峡机场的有关情况吗56.I want you to do me a favour, sir. 先生，我有事求你.57.I think maybe you can help me. 我想也许你能帮我的忙.Making an Appointment （约会）58.Would you honor us with a visit? 如蒙光临，将不胜荣幸.59.Could we have the honor of your presence at the meeting? 可否请你光临本次会议?60.When are you free? 您什么时候有空61.I rather hope that he will be able to see me this morning. 我希望他今天上午能见我.62.There is something I’d like to talk with you. I wonder if you’ll be free this aftern oon.有些事情我想和您谈谈，不知您今天下午是否有空.63.I shouldn’t be busy tomorrow. 我明天不忙.64.I’ll be waiting for you at eight in my office. 8点钟我在办公室等您.65.My office hours are 8:30 till noon. 我的办公时间是8点30分到中午. Agreement and Disagreement （赞成与反对）65.You are quite right. 你完全正确.66.I agree with you. 我同意你的看法.67.I think so. 我想是这样.68.Yes, indeed. 是的，的确如此.69.I don’t agree. 我不同意.70.No, you are wrong. 不，你错了.71.I’m afraid not. 我想不是.Offering Help （提供帮助）72.Can I help you? 能为你效劳吗73.What can I do for you, sir? 要我帮忙吗先生74.Is there anything I can do for you, Sir? 我能为你做点什么，先生75.Let me give you a hand. 让我来帮你一下吧.76.I’ll pick you up at 7:30 this evening. 我今晚七点来接你.77.Would you like something to drink? What about tea? 你需要点什么东西喝呢喝茶好吗78.I’ve had enough, thank you. 我已经够了，谢谢.Willingness and Refusal （乐意与拒绝）79.I am glad to help you. 我很高兴帮助你.80.I’m quite prepared to give up smoking. 我很乐意戒烟.81.Sorry, I can’t. 对不起，我不能.82.I can’t help anything. 我帮不了你.83.I have no time. 我没有时间.84.No, but thanks anyway. 不用，不过还得谢谢你.Advice and Suggestion （劝告与建议）85.You’ve got to learn to put first things first. 你应该学会将最要紧的事情摆在第一位.86.I advise you to check your baggage. 我劝你检查一下行李.87.You could consider going by plane. 你可以考虑乘飞机去.Weather （天气）88.It’s really cold today. 今天真冷.st week it was so cold and dry. 上周又冷又干燥.90.I don’t like this cold weather. 我不喜欢这样冷的天气.91.I felt shivery with cold inside the house. Let’s go outside to have a sun bath.在屋里我冻得直发抖，我们出去晒晒太阳吧.92.It’s getting colder and colder. 天气越来越冷了.93.We become accustomed to the climate here and never suffer very much from the cold.我们已习惯这里的气候了，并不觉得怎么冷.94.It is very windy today. 今天风很大.95.The wind rages furiously to tear up many trees in the street.风势很猛，街道上的树木有很多根都拔出来了.Asking the way （问路）96.Excuse me, sir. Can you tell me the way to the airport?对不起先生，你能告诉我到机场的路吗97.Please follow me, I’ll show you the way. 请跟我来，我告诉你怎么走.98.Would you tell me how to go to the head office from here? 从这里到总公司怎么走99.How long will it take me to get there? 到那儿需要多久100.It will take half an hour. 半个小时.101.Where’s the nearest public phone? 最近的公用电话在哪里102.It’s on the opposite side of the street. 在马路对面.103.Is there a good Tujia bacon restaurant nearby? 附近有没有不错的土家腊味餐厅104.Yes, there are some. They are on airport Road. 有一些，在机场路上.At the office(在办公室)105.We take airport’s bus to work. 我们乘机场班车去上班.106.When I enter my office, I say “good morning” to my associates.我走进办公室，向同事们说“早上好”.107.I sit at my desk, then turn on the PC. 我坐到办公桌前，打开电脑.108.I write myself a memo.我给自己写了一份备忘录.109.I review some materials for this afternoon’s meeting.我翻阅了一些下午开会用的材料.110.I make some copies on the copycat. 我在复印机上复印了一些东西.111.Our department will have a meeting this afternoon, and I will take notes at the meeting.今天下午我们部门开会，我做会议记录.Office phone(办公室电话)112.Good morning, this is the Sanxia Airport, may I help you?早上好，这里是三峡机场，我能为你做点什么113.Thank you for calling, one moment, please. 谢谢你打来电话，请稍候.114.He’s in the meeting now, could you call back later?他正在开会，你过一会再来电话好吗115.He (she)’s out of the office right now. 他(她)现在不在办公室.116.Leave your number and I’ll have him call you back. 请留下你的电话，我让他打给你. 117.Mr. Wang, there’s a telephone call for you. 王先生，你的电话.118.The line is busy. 电话占线.119.There’s no answer. 电话没人接.120.You’ve got the wrong number. 你打错了.121.The number has been changed. 电话号码变了.Office Talk(办公室谈话)122.I’m leaving but I’ll be bac k at 2:00. 我出去一下，两点钟回来.123.Cancel all my appointments this afternoon. 取消我今天下午的所有约会.124.Could you run a few errands for me? 你能帮我办几件事吗125.Would you make some copies for me? 你帮我复印几份好吗126.No problem. Just give me one minute. 没问题，稍等片刻.127.Why don’t you take th e rest of the day off. 你可以下班了.128.Man, I’ve got a lot of paper work to do! 嗬，我有那么多的文件要处理.129.I’m glad that I finally finished that report. 我很高兴终于完成了那份报告.130.I’m relieved that tomorrow is a holiday. 明天是节假日，我可以放松了.131.I wonder if I’ll ever get a raise. 我不知道我能否得到加薪.132.I think that my job is ending. 我觉得我的工作快结束了.Job Interview(求职面试)133.I’m bored with my job. 我对工作感到厌烦了.134.I’m gonna quit. 我打算辞职.135.I’m going to look for another job. 我要去找另一份工作.136.I have an interview tomorrow. 我明天有个面试.137.May I see your resume? 我能看一下你的简历吗138.Tell me about yourself? 谈谈你自己好吗139.How long have you been at your present job? 你在现在这份工作上干了多长时间140.Why are you leaving your current job? 你为什么要离开你现在的工作141.Where do you see yourself in 10 years? 你觉得10年内你在哪方面发展了自己142.Are you looking forward to a promotion? 你希望得到晋升吗143.Can you give me an example of showing your leadership?你能举一个表现你的领导才能的例子吗144.Thank you for coming. We’ll let you know as soon as possible. 感谢你的光临.我们会尽快给你答复.Days And Dates(天和日期)145.What day is today? 今天是星期几146.Today is Monday(Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday).今天星期一（二，三，四，五，六，日）147.What’s the date? 今天多少号148.It’s October 15th. 今天是10月15日.149.Let’s meet sometime next week. 我们下周的某个时间见面吧.150.Excuse me, what time is it? 对不起，现在几点了151.It’s ten to nine. 现在是8：50.152.I’ll have a meeting in 10 minutes. 10分钟后我有个会.Chapter 3 Tourism English (旅游英语)Meeting (见面)1.How do you do? 你好!2.How do you do? 你好!3.Nice to meet you. 见到你很高兴.4.Me too. 我也是.5.I can’t speak Chinese, can you speak English? 我不会说汉语,你会说英文吗?6.Yes, a little. What can I do for you? 会一点,我能帮你做些什么吗?7.I’m from England. I just arrived at Yichang for sightseeing. Could you tell me something about YichangCity?我来自英国.我刚到宜昌，是来观光的.你能给我谈谈宜昌的情况吗?8.Yes. It’s my pleasure. 好的,我很乐意.Geography(地理位置)9.Yichang is a famous culture city with a history of 2000years，it is the the birthplace of Ba and ChuCulture，also the gate to Three gorges and the throat of Sichuan and Hubei provinces宜昌是一个有着2000年历史的文化名城，是巴楚文化发祥地、三峡门户和川鄂咽喉. 10.The main rivers in Yichang city are Yangtze River and Qingjiang River.宜昌境内的主要河流是长江和清江11.today，Yichang become an open city along the Yangtze River，a beautiful city with tourism andhydrate-electricity as its main industries.今天，宜昌成为长江沿岸的开放城市，是个美丽的旅游城和水电城.12.Both Gezhouba Project and Three gorges dam are built in Yichang .葛洲坝工程和三峡大坝都建在宜昌13.it is a good place for you to invest and make money with its rich resources.宜昌资源丰富，是您投资赚钱的好地方.14.As I know, Yichang is the easternmost city in Hubei. What is the size of Yichang City?就我所知,宜昌是湖北最西边的城市.宜昌有多大呢?15.As far as I know, the city covers 21000 square kilometers. 据我所知,这座城市有21000平方公里.16.Yichang is the second biggest city of Hubei Province. It serves as a political, economic and culturalcenter in the eastern part of Hubei.宜昌是湖北的第二大城市，它是鄂西政治、经济和文化中心.Climate（气候）17.How about the climate in Yichang? 宜昌的气候如何18.The weather in Yichang is very good with four distinct reasons. 宜昌气候宜人（很好），四季分明.19.How do you like the weather in Yichang? 您觉得宜昌的天气如何20.Very good, Yichang is really a lovely place to live in.很好，住在宜昌真不错.21.It seems to rain, isn’t it? 好像要下雨了22.It is quite probable..完全有可能.Population and Minorities（人口与少数民族）23.How many people live in this city?该城市有多少人口24.Yichang has a population of 4 million , 500,000 of them live in the city proper.宜昌人口有400万，其中50万人生活在城区.25.Are there any minorities here? 这儿有少数民族吗26.Yes. It is populated with Tujia besides Han. 有，除汉族外，还有土家族.Galas（节日）27.Are there any other galas in Yichang? 宜昌还有其他的节日吗28.Yes, there are many. 有呀，还有不少呢.29.What are they? 他们是哪些30.They are as follow: The Dragon Boat Festival, The International Travelling Festival at Yichang Sanxia他们是如下几个：龙舟节、宜昌三峡国际旅游节.Scenic spots（景点）31.It is said that Yichang is famous for her beautiful sceneries. Will you please introduce some scenic spotshere to me?据说，宜昌以她美丽的风景而出名，你给我介绍一下这里的风景点好吗32.Do you know?The Yantze River Three Gorges is one of famous scenic spots in China. It is located atthe west side of the city. It’s 8 kilometers away from the city.你知道吗长江三峡是中国着名的风景区之一，它位于本市的西面，距离本市有8公里.33.The scenery of Qingjing River attracts the people by its pretty and calmness.清江风光以秀美恬静让人留连忘返.34.You will be quite satisfied to visit Three gorges of the Yangtze River by zhaojun tourist boat.乘昭君号游船游览三峡，您会感到非常满意.35.Zhaojun was one of the four beauties in ancient china, she was born in Xiangxi greek.昭君是中国古代四大美人之一，她诞生在香溪河旁.36.It sounds attractive. 听起来很吸引人的.37.Three Gorges Dam is being built at zhongbaodao Island Yichang.三峡大坝建在宜昌中堡岛.38.Oh, I see. Are there any other historical scenic spots?噢，我明白了.还有其他的历史景点吗39.Quyuan was a well-known patriotic poet in ancient china. He was born in zigui country.屈原是中国古代着名的爱国诗人，他生在秭归县.40.Have you been to Yuquan Temple? 您去过玉泉寺吗41.Not yet. 还没有.42.I’m very interested in Three Gorges Project. Would you like to talk some more about it?我对三峡工程很感兴趣，你给我多谈一些这方面的情况好吗43.Sure. The first place I would like to tell you is Tanzhiling. It lies in the east of the Dam, 2 kilometers fromit.好的.我想告诉的第一个地方是坛子岭.它位于大坝的东边，离大坝2公里.44.By the way, Tanzhiling is the best place for overlooking the whole project.顺便说一句，坛子岭是鸟瞰大坝的最好的景点.45.It is said that Shenlongjia in Yichang is a new cultural tourism zone, isn’t it?据说宜昌的神农架是一个新的文化旅游区，是吗46.Yes, it is very famous. 是的，它很着名.47.I see. Is there any other cultural tourism zone? 我明白了，有其他的文化旅游区吗48.Yes. Changbanpo slope one of the ancient Battle Sites of Three Kingdoms Period is also very famous.Itis 70 Kilometers away from Yichang.是的，三国古代城之一长坂坡也很有名.离宜昌大约70公里.49.Is there any religious places in Yichang? 宜昌有宗教活动场所吗50.There are churches and mosques here. 这儿有天主堂和清真寺.Entertainments （娱乐）51.Thank you for telling me so much. Now, will you tell me something about the entertainments in Yichang?谢谢你给我说了那么多，现在，你能给我说说宜昌的娱乐好吗52.It’s my pleasure. The entertainments in Yichang are also varied and colorful.好的，宜昌的娱乐也是丰富多彩的.53.There are many amusement places in Yichang Where you can enjoy yourself completely.宜昌有许多歌舞厅，在那里可以尽情的娱乐、欣赏、享受.54.Where can we take a walk? 我们在哪儿散步好55.The Riverside Park is a good place to take a walk.滨江公园是散步的好地方.56.Can you tell me where we may play football? 请问我们可以在哪儿踢足球57.You had better go to Yichang stadium.最好在宜昌体育馆.Food （食物）58.I feel a little hungry now. Would you like to introduce some local food to me?现在我有点饿了，给介绍一些当地的食物好吗59.Yicang cooking is distinguished for being “spicy” and “hot” , it is very tasty.60.宜昌菜以“麻、辣”着称，美味可口.61.Can you recommend me some wonderful local dishes?62.您能向我推荐几种本地美味菜肴吗63.Yes , the specials of Yichang is Steamed hui fish,turtle and yipin fin lake Eel.64.可以，宜昌的特色菜有清蒸鮰鱼、甲鱼和一品鳝.65.Is there any regional refection in Yichang?宜昌有没有什么特色小吃66.Spring roll, Turnip jiaozi and Yuxincao.有春卷、萝卜饺子和鱼腥草（节儿根）.67.What can we drink in Yichang?我们在宜昌可以喝些什么68.Daohuaxiang Liquor, Gezhouba Beer and Yichang Kunfu Tea.稻花香酒、葛洲坝啤酒和宜昌功夫茶.69.By the way, what fruits can I enjoy here?顺便问一句，这儿能尝到什么水果呢70.Well, there are all kinds of fruits in different seasons. For example, many types of orange, peach,watermelon,and pomelo are available here哦，各种季节有各种各样的水果.比如，各种各样的橙子、桃子、西瓜、柚子等.71.Accommodations （接待）72.Will you give me an introduction to the accommodations here? 给我谈谈这里的接待方面的情况好吗73.Ok, there are over 20 tourist hotels in Yichang City at present. 好的，目前宜昌有20多家旅游宾馆.74.Which months are the peak tourist season? 哪些月份是旅游旺季ually, the peak one is from Augest to November of the year.通常，旺季是从每年8月份至11月份.76.Where can we live in Yichang? 我们在宜昌住在哪里77.You can live in Peach Blossom Hotel and Three Gorges Hotel , International Hotel.你们可以住在桃花岭饭店、三峡宾馆、国际大酒店.78.Do you have a reservation, sir? 先生您有预订吗79.Yes, reservation on the day before yesterday.是的，我是前天订的.80.Excuses me, wait a minute please. 对不起，请稍候.81.Would you please complete this registration form? 请您填一下这张登记表好吗82.All right.好的.83.Have you got any identification? 您有身份证件吗84.Yes, I have my passport about me.我带来自己的护照.85.Shopping （购物）86.Are there any good shops in Yichang for tourists to do some shopping?宜昌有较好的可供旅客购物的商场吗87.Yes, there are many，You can buy local tourist arts and crafts at all the scenic spots. Besides, you canalso buy high-quality tea.有，很多，你可以在所有景点买到本地旅游工艺品，另外，你还可以买到高质量的茶叶.88.I had like to buy a pair of shoes (shirt).我想买双鞋子（衬衫）.89.Which size do you take sir? 先生您穿多大尺寸的90.I take large shoes for about 45.我穿45码的.91.Try this one, please.How about this style (sign , colour)? 您觉得这种样式（尺寸、颜色）满意吗92.Excellent.好极了.93.. Which do you prefer? 您更喜欢哪种94.I had like the white ( green, red, dark, smaller) one.我喜欢白色（绿色、红色、黑色、小一点）的..95.When does the shop close? 商场几点关门96.At 9pm. 晚上9点..97.How much is needed? 总共要付多少钱98.That is ten yuan altogether. 10元.99.I had like to change some money. 我想换点零钱.100.Well, how much would you like to change?好的，请问换多少Communication （交通）101.As I know, there is an airport in Yichang. Where is it?据我所知，宜昌有一个飞机场，它在哪里102.Well, the Yichang Sanxia Airport is in the east of Yichang City. It is about 26 kilometers away from the city center哦，宜昌三峡机场就在宜昌市的东面，它离市中心有26公里.103.Do you have any wharf here?你们这儿有船码头吗104.Yes, we have several ones. The biggest one is Yichang Port, located at Yanjiang Road.有好几个，最大的一个叫宜昌港，位于沿江大道.105.When are you going to leave Yichang? 你什么时候离开宜昌106.At 3pm.下午3点.107.No.2 bus form Wujiagang to Three gorges guesthouse. 二路公共汽车是从伍家岗到三峡宾馆的. Post and Telecom （邮政与电信）108.Would you like to tell me something about the post here? 你能谈谈关于邮政方面的情况吗109.Sure. The post services are convenient and quick with computer administration.好的，邮政服务实行电脑管理，方便快速.110.Are telephone calls convenient here? 这里打电话方便吗111.Yes, of course. The public phone booths are available anywhere in the streets. IC card telephones are installed at the airport, wharf, bus station, all the star hotels and the main streets.当然，公共电话亭在街上到处都有.机场、码头、汽车站、星级宾馆和主要街道都装有IC卡电话.112.How can I go to the post office . 我怎样才能到邮局113.Take the No.2 bus and get off at Yuji Road. 乘2路公共汽车在云集路下车就到了.114.How to make a phone call, please? Can you tell me whom you are calling? Is this a long distance call 请问这里电话怎么打请问您找谁，是长话吗Asking The Way （问路）115.Now, I would like to go to the Three Gorges Hotel. How to get there?现在，我要去三峡宾馆，怎样走呢116.Take the No.2 bus, please. 请乘坐2路车.117.Where should I get off? 到哪儿下车118.Just get off at the terminal. 就在终点站下车.119.How much is it to the terminal? 到终点站多少钱120.It is one Yuan for each passenger, regardless of the distance traveled. 每人一元，不论路多远. 121.Can you tell me where Jiefang Cinema is? 请问解放路电影院往哪儿走122.Go along Jiefang Road then turn right.沿着解放路往前走，再朝右拐就到了.123.Sorry to trouble you. Are there any toilets near about? 对不起，打扰下.请问附近有公厕吗124.Turn left, you see, the toilet is there. 向左拐，你瞧，那儿就有个公厕.125.This is the map of Yichang city. Do you want to have a look at it? 这是宜昌地图，您想看看吗126.Farewell （告别）127.I’ve learnt a great deal from you .I won’t forget your kind help.我从你这儿学到不少东西，我忘不了你的热情帮助.128.Don’t mention it. It is my pleasure. 不要客气，这是我应该做的.129.I’d like to keep in touch with you in the future. 往后我会跟你保持联系的.130.OK. 好的.131.Would you like to tell me your address? 把你的地址告诉我好吗132.好的，我的工作地址是中华人民共和国湖北宜昌三峡机场.邮编：443007.133.Thank you very much. Bye-bye. 非常感谢，再见.134.Have a good time in Yichang. Bye. 愿你在宜昌玩得愉快，再见.Part two Specialized English(第二部分专业英语)Chapter 4 Ground Handling Service English地面运输服务英语1.Welcome to Yichang Airport. 欢迎您到宜昌机场来.2.Hello, what can I do for you/may I help you 你好，我能为你做什么吗3.I'm sorry, my English is poor. Would you please speak slowly对不起，我的英文不太好，请您讲慢点好吗4．Sorry，I can't quite understand. Wait a moment, please. I will ask others to help you.对不起，我听不懂您的问题，请稍等，我请其他员工为您服务.5．I wish you have a nice trip. 祝您旅途愉快.6．Pleased to help you. 很高兴为您服务.7．Would you please wait a moment 请您稍等一下好吗8．Take it easy, sir/madam. 别着急，先生/女士.9．Sorry for keeping you waiting so long. 对不起，让您久等了.11．P lease follow the young lady. If you have other questions，please contact our staffs.跟这位小姐走.如果您还有其他问题，请向服务员反映.12．W e will try our best to solve the problem for you. 我们将尽力为您解决. 13．I beg your pardon? 能请您重复一遍吗14．W e're so sorry，your flight has been delayed due to bad weather.对不起，您乘坐的航班因天气原因延误了.15．I’m sorry to inform you that your flight has been delayed today, due to late arrival aircraft.很遗憾地告诉您，由于飞机晚到，您今天的航班延误了.16．W hat’s wrong with you? 有什么麻烦吗17．W e're so sorry，Your flight has been cancelled due to mechanical trouble.对不起，您乘坐的航班因机械原因取消了.18．W e are waiting for the latest weather report. 我们还在等最新的天气情况.19．T he flight has been delayed to 12：30 due to bad weather.这个航班由于天气原因延误到12：30分.20．P lease go to the service counter and you’ll get a satisfying answer.请您到服务台，在那里您会得到满意的答复.21．W e don’t have an exact time for dep arture at present due to air traffic control. Please wait a moment. If there is any further information，we will inform you immediately.由于航空管制的原因您的航班还没有确切的时间，请您先稍等一会儿，如果有了进一步的消息我会马上通知您.22．Y ou are welcome, it’s my pleasure. 不客气，这是我应该做的.23．L et me explain it for you, please. 请让我向您解释.24．T hank you very much for your understanding. 您能谅解，我们感到高兴.25．T he flight will take off as soon as the weather gets better. 一旦天气好转，飞机马上起飞.26．P lease cooperate with us. 请您协助我们的工作.27．D o you need a doctor? 您是否需要医生28．T hank you for taking Hainan Airlines. Good-bye！感谢您乘坐海南航空的班机.再见！29．W elcome to Yichang next time, bye! 欢迎下次再来宜昌，再见！30．L et me give you a hand. 我来帮您一把.31．I’m so sorry for our inadequate service. 服务不周，请多包涵.32．I t doesn’t matter. 没关系.33．S orry for troubling you. 麻烦您了.。

航空服务英语训练(听力训练)资料

乘务（11）能按标准检查厨房设施员（12）能完成岗位对应的空防
安全检查
（13）能熟练操作舱门设施
（14）能按照规范完成客舱
服务程序
（15）熟悉票务销售相关规定及流程，
地勤能熟练使用订座系统人员（16）熟悉登机相关规定及流程，
能熟练使用离港系统
转换
机上服务课程
机场服务课程计算机软件操作课程
汽车驾驶
中外民俗
职业横向拓展职业综合拓展
航空服务英语训练（听力训练）
1、课程介绍：
《航空服务英语训练（听力训练）》，这门课程是空中乘务专业的核心课程。总共128课时，分4学期开设，前导课程为《大学英语》；平行课程为《航空服务英语训练（口语训练) 》。
《航空服务英语训练（听力训练）》课程主要通过系统的训练，使学生在贴近实际工作的情景中，培养学生的航空服务工作领域的英语听力，提高学生英语的沟通和听力水平。
客舱服务（48课时）
预先准备（8课时）
பைடு நூலகம்
直接准备（14课时）
能
力
航班代码乘务工作代码
要
机型布局设施设备
飞行实施（20课时）
求
广播词服务程序及标准
舱门操作语言表达与沟通
航后讲评（6课时）
航班报告
4、教学内容组织和安排：以“飞行实施阶段”这一子情境为例飞行实施
迎客
安全检查
机上服务
航空服务英语训练（听力训练）
航空服务 2015年3月
职业能力归纳
（1）能与乘客有效沟通与交流
（2）能熟练进行广播
（3）具有良好的礼仪服务规范，
能进行常规的礼仪服务
（4）能适应长时间高强度、

航空物流英语培训

航空物流英语培训Title: Air Freight Logistics English TrainingIntroductionAir freight logistics plays an essential role in global supply chains, providing fast and efficient transportation of goods. To effectively work in this field, it is crucial to have a solid understanding of relevant English terms, processes, and procedures. This training program aims to enhance participants' English proficiency in air freight logistics, enabling them to communicate effectively and perform their roles with confidence.Overview of Air Freight LogisticsAir freight logistics involves the planning, coordination, and execution of the transportation and delivery of goods by air. It encompasses various activities such as cargo handling, customs clearance, documentation, and compliance withinternational regulations. Understanding the key components of air freight logistics is essential for professionals working in this industry.Key English TerminologyParticipants will be introduced to a wide range of English terminology commonly used in air freight logistics. This includes terms related to different types of cargo, such as general cargo, perishables, hazardous materials, and oversized shipments. Additionally, participants will learn about transportation documents, such as air waybills, bills of lading, and packing lists, as well as customs-related terminology like customs clearance, duty, and tariff.Communication SkillsEffective communication is critical in air freight logistics, as professionals interact with various stakeholders, including shippers, consignees, customs officials, and airline staff. Participants will learn how tocommunicate clearly and confidently in English, whether it's through email, phone calls, or face-to-face interactions. They will also practice handling common scenarios, such as making booking arrangements, addressing shipment delays, or resolving customs issues.Regulatory ComplianceCompliance with international regulations and industry standards is a fundamental aspect of air freight logistics. Participants will gain an understanding of regulatory requirements related to security, safety, and documentation. This includes familiarizing themselves with terms such as TSA (Transportation Security Administration) regulations, IATA (International Air Transport Association) guidelines, and customs procedures. By mastering these concepts, participants will be able to navigate regulatory challenges effectively and ensure smooth operations.Cargo Handling and SafetyUnderstanding the proper handling and safety procedures for various types of cargo is essential. Participants will learn about packaging requirements, handling instructions, and safety precautions for different categories of goods. This knowledge will enable them to ensure that cargo is loaded, secured, and transported in accordance with industry best practices, minimizing the risk of damage or accidents.Role-specific TrainingThis program will cater to individuals with different roles within the air freight logistics industry, including freight forwarders, cargo agents, customs brokers, and airline personnel. Role-specific training will focus on the unique responsibilities, tasks, and communication requirements associated with each role, ensuring that participants are equipped with the necessary English skills to excel in their respective positions.Practical Scenarios and Case StudiesTo reinforce learning, participants will engage in practical exercises, simulations, and case studies that reflect real-world air freight logistics scenarios. This hands-on approach will enable them to apply their English language skills in a practical context, problem-solving, and decision-making in simulated situations that they may encounter in their professional roles.ConclusionBy participating in this air freight logistics English training program, professionals in the industry will enhance their English proficiency and gain a comprehensive understanding of key concepts, terminology, and processes. This will not only improve their ability to communicate effectively but also contribute to the overall efficiency and success of air freight logistics operations.Overall, the program will empower participants to confidently navigate the complexities of air freightlogistics, comply with regulations, handle cargo safely, and fulfill their roles with excellence.。

《民航服务英语》word版

民航旅客服务英语PartⅠ:Basic Sentences 常用句型1. Good morning.早晨好。

Welcome to China欢迎来中国。

Good-bye. Have a time.再见，祝您旅途愉快2. Good morning. What can I do for you ?早晨好，能帮您什麽忙？Please wait a moment请稍等。

3. Please come in.请进。

Please have a look请看看。

Please sit down.请坐。

This way please.请走这边。

4. Thank you for your cooperation感谢您合作。

Never mind.不用谢。

5. Would you please back off a little?请向后退一下。

Please be in order, one by one.请按顺序，一个接一个。

6. After you.请您先走。

I am sorry.对不起。

I am sorry to have kept you waiting so long.让您久等。

7. Do you understand?您明白了吗？I see.我懂了。

I don’t understand.我不明白。

Excuse me .打扰了。

8. We are waiting for the weather to improve.我们正在等待天气好转。

We’ll keep you in ｆｏｒｍed.我们将随时通知您。

9. I’ll take good care of your child to the boarding gate.我们将陪伴您的孩子到等机口。

10. Please fill in the UM ｆｏｒｍ.请您填写这张UM表格。

11. Your reservation is already in the standby list.您的订位已经在候补名单了里。

民航服务英语参考书目

Navigating the Skies: Essential Books for Aviation Service English In today's globalized world, the aviation industry plays a vital role in connecting people and cultures across the globe. Within this industry, effective communication in English is crucial, as it is the universal language of aviation. Whether you are an aspiring flight attendant, a customer service agent, or an aviation professional, here is a list of essential books to enhance your English language skills and excel in the field of aviation service.1. 'English for Cabin Crew' by Sue Ellis and Richard LloydThis comprehensive guide focuses specifically on English language skills required for cabin crew members. It covers a range of topics, including greetings, emergency procedures, passenger announcements, and dealing with difficult situations. The book also provides vocabulary exercises, role plays, and listening activities to improve fluency and accuracy.2. 'Aviation English' by Henry EmeryDesigned for pilots and air traffic controllers, this book provides in-depth coverage of technical aviation vocabulary and phraseology. It emphasizes the importance of clear and concise communication to ensure flight safety. The book covers a wide range of aviation topics, such as weather, navigation, and aircraft systems. It includes exercises and practice tests to enhance listening and speaking skills, making it an indispensable resource for aviation professionals.3. 'Customer Service in Airlines: Key to the Skies' by Prakash PadariyaThis book focuses on the customer service aspect of aviation, emphasizing the importance of providing exceptional service to passengers. It covers topics such as handling complaints, managing difficult customers, and creating a positive customer experience. The book also providespractical tips and strategies to enhance interpersonal skills and improve overall customer satisfaction.4. 'English for Airline Ground Staff and Check-in Agents' by David ClarkThis book is tailored for airline ground staff and check-in agents. It covers essential English language skillsrequired for handling customer inquiries, managing flight reservations, and providing accurate information to passengers. The book includes dialogues, role plays, and vocabulary exercises related to common airport situations, ensuring learners gain confidence in their English communication skills.5. 'International Airline Phrase Book' by Igor StohlIdeal for both aviation professionals and travelers, this phrase book offers a comprehensive collection of aviation-specific phrases and vocabulary in multiple languages. It provides translations and phonetic pronunciations, allowing users to communicate effectively in various situations, such as check-in, boarding, and emergencies.By utilizing these valuable resources, aspiring aviation service professionals can enhance their English language skills, gain confidence in communication, and deliver exceptional service to passengers. Whether you are new to the industry or looking to further develop your skills, these books serve as essential guides to navigate the skies and thrive in the field of aviation service.。

民航服务英语专业技能标准及考核办法-李淑香

《民航服务英语》专业技能标准及考核办法《民航服务英语》是航空服务专业的核心课程之一。

《民航服务英语》课程是以掌握航空客舱服务及地面服务的重点句型和航空专业词汇为中心，以旅客从办理登机手续到飞机落地提
考核成绩（40%）、综合素质考核成绩（20%）构成。

评价考核的特点是“基础知识、实践应用、行业素质”三维并重，增加了“素质”考核成绩，目的是训练学生能以航空人员的职业素质面对市场、具备就业的能力。

三考核要求：
1、英语口语语音语调的正确性，表达的熟练和流利性。

2、熟练掌握基本民航英语词汇、短语和常用句型，能进行基本民航英语会话
3、能应对基本的日常民航活动和外事接待工作，如：电话订
票、安检、值机、登机、客舱服务、飞机落地等；
然后由现场工作人员汇总统计平均分作为考核成绩
4、考生按照顺序进行考试，考前在教室外等候，不得大声喧哗。

航空服务英语口语课程

航空服务英语口语课程English Answer:Introduction.The aviation industry is a fast-paced and ever-changing field, and those who work in it need to be able to communicate effectively in English. This is especially important for those who work in customer service, as they are the ones who interact with passengers on a daily basis.Benefits of Taking an Aviation Service English Course.There are many benefits to taking an aviation service English course. These include:Improved communication skills.Increased confidence when speaking English.Better understanding of aviation terminology.Ability to provide better customer service.Increased job opportunities.What to Look for in an Aviation Service English Course.When choosing an aviation service English course, it is important to look for one that meets your specific needs. Consider the following factors:The level of your English proficiency.The type of aviation environment you work in.The amount of time you have available to study.How to Find an Aviation Service English Course.There are many different ways to find an aviation service English course. You can search online, ask forrecommendations from your colleagues, or contact your local community college or university.Conclusion.Taking an aviation service English course is a great way to improve your communication skills and increase your job opportunities. If you are serious about working in the aviation industry, I highly recommend that you consider taking a course.Chinese Answer:引言。

民航服务英语

Part6 AnnouncementGround AnnouncementThe following are the announcements you may use as a member of the ground staff.Please read them loudly,properly and clearly.Situation:Ground staff is guiding a VIP passenger to the departure gate.They hear announcement for on the way.(1)Ladies and gentlemen:May I have your attention please? Flight MU5711 will be departing in 20minutes. All passengers for this flight .Please make your way to Gate NO.16.We wish you a good flight. Thank you.(2)Ladies and gentlemen:Flight MU5711 will take off in ten minutes. All passengers for this flight please go Gate NO.17 and board the aircraft immediately. Thank you!Practice 1Ladies and gentlemen:To ensure the safe operation of the navigation system,please make sure your mobile phones, including those with flying mode, are turned off. This is a non-smoking flight, please do not smoke during the flight.Thank you.Practice 2Ladies and gentlemen:When the “fasten Seat Belt” sign ison, please fasten your seat belts. Simply place the metal tip into the buckle and tighten the strap. To release, just lift up the top of the buckle.There are________ emergency exits on this aircraft. They are located in the front, the middle and the rear of the cabin. Please note your your nearest exit. In case of an emergency, exit indications and track lightings will illuminate to lead you to an exit.Thank you!Practice 2Ladies and gentlemen:For additional information, please review the “Safety Instruction” card in the seat pocket in front of you.Thank you.。

民航服务英语

民航服务英语(总8页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--《民航服务英语》试题使用教材：民航服务英语试题范围：全册出版社：高等教育出版社版次：第一版学校名称：甘肃省西峰职业中等专业学校I. Vocabulary 第一部分词汇 (30%)1. Put the following into Chinese英译汉（每小题1分，共10分）1) passenger2) attend3) ticket4) attendant5) tip6) contact7) serve8) delicious9) worry10)downtown2. Put the following into English汉译英（每小题2分，共20分）1) 机舱，客舱2) 菜，碗碟3) 着陆4) 航班5) 折扣6) 菜谱7) 准备好的8) 定购9) 重要的10) 延误II. Phrase 第二部分短语 (20%)Translation英译汉、汉译英（每小题2分，共20分）1) 起飞2) 顺便说一句3) 在机场4) 到达5) 请往这边走6) fill out7) boarding pass8) look forward to9) departure time10) call buttonIII. Cloze 第三部分完行填空 (20%)Choose from A、B、C、D the best one according to the dialogues you have learned. 根据所学对话, 从A、B、C、D四个选项中选出最佳答案。

（每小题1分，共20分）Dialogue 1P：But 1 can I get nose drops?S：Please don’t 2 . I’ll get it for you. Just a 3 , please.…Here 4 are. I think it should be all right in a few5 .P：Thanks a lot.…S：How are you 6 now?P：Much better. Thank you.Dialogue 2P：Oh, my God!S：What’s 7P：Where’s my leather briefcase?S：Where did you 8 itIs it in the overhead compartment or 9else?P：I did put it beside me on my seat. It must have 10on the cabin floor when I got up from my seat. I’ll go and 11 for it.S：No 12 . I’m sure you could find it.Dialogue 3P： 13 me, Miss. I’ve got a 14 . I’ve lost my handbag.S：I’m sorry to 15 that. Are you 16 you’ve lostit in the cabin?P：Yes. I’ve looked for it everywhere but found 17 . S：Perhaps it is 18 your seat?P：No.S：Or in the overhead 19P：No, it isn’t there 20 .( )1. A. what B. why C. which D. how ( )2. A. care B. worry C. hurry D. mind( )3. A. moment B. lot C. little D. few( )4. A. we B. you C. they D. it( )5. A. while B. week C. minutes D. hour( )6. A. thinking B. listening C. looking D. feeling( )7. A. happened B. take place C. that D. this( )8. A. bring B. take C. find D. put ( )9. A. what B. where C. somewhere D. who( )10. A. down B. dropped C. put D. fall( )11. A. look B. find C. see D. wait( )12. A. good B. question C. hurry D. care( )13. A. Pardon B. Excuse C. Forgive D. Tell( )14. A. cold B. question C. pain D. trouble( )15. A. listen B. see C. hear D. feel( )16. A. sure B. make sure C. enough D. full( )17. A. anything B. something C. nothing D. some( )18. A. in B. under C. in front of D. near( )19. A. seat B. compartment C. handcart D. handbag( )20. A. to B. too C. neither D. EitherIV. Reading Comprehension阅读理解（30%）1. Complete the dialogue according to the context.补全对话，从A、B、C、D四个选项中选出能完成所给句子的最佳答案。

最新民航英语900句大全

最新民航英语900句大全Part one Public English 第一部分公共英语Chapter 1 Basic English 基础英语Chapter 2 Daily English 日常英语Chapter 3 Tourism English 旅游英语Part two Specialized English 第二部分专业英语Chapter 4 Ground Handling Service English 地面服务英语Chapter 5 Air Cargo Service English 航空货运服务英语Chapter 6 Security Screening Service English 安全检查服务英语Chapter 7 Control Centre Service English 指挥中心服务英语Chapter 8 Operation Support Service English 运行保障服务英语Chapter 9 Airport Aviation Catering Service English 航空食品服务英语Chapter 10 Aircraft Maintenance Service English 机务维修服务英语Part one Public English (第一部分公共英语)Chapter 1 Basis English (英语基础)一、海航机场集团董事长Director of the Board/Board Chairman/Chairman of the Board执行总裁Executive President执行副总裁Vice Executive President首席运营官COO财务总监Chief Finance Officer执行总裁助理Assistant to Executive President二、首席官缩写词汇首席执行官CEO首席运行官COO首席安全官CSO首席商业运营官CCO首席财务官CFO首席人事训练官CHO首席培训官CTO首席市场官CMO首席公共关系协调官CRO首席人事训练官CHO三、公司名称宜昌三峡机场有限责任公司Yichang Sanxia Airport CO.,LTD宜昌三峡机场航空食品公司Yichang Sanxia Airport Aviation Catering CO.,LTD 四、公司领导董事长Director of the Board/Board Chairman/Chairman of the Board总经理General Manager副总经理Vice General Manager财务总监Chief Finance Officer总经理助理General Manage Assistant调研员Investigator and Researcher五、部门名称综合管理部Comprehensive Administration Dept.总经理General Manager副总经理Vice General Manager主管Supervisor行政事务室Civil Service Office人力资源室Human Resources Office计划财务部Planning & Finance Dept.会计核算室Accounting Office预算管理室Budget Management Office业务发展部Business Development Dept.广告公司Advertisement Company商业开发管理室Commerce Development and Management Office 客货销售公司Passenger-cargo Sale Company指挥中心Control Center安全服务督察室Security and Service Inspection Center值班经理室Office of Manager on Duty现场调度室Locale Dispatching Center急救中心First Aid Center安全检查站Security Screening Station安全检查室Security Screening Office消防中心Fire Control Center运行保障部Operation Support Dept.综合室Comprehensive Office设备运行室Equipment Operation Office场务管理室Air Field Maintenance Office汽车服务中心Auto Service Center地面服务部Ground Handling Service Dept.商务室Business Affairs Office服务室Passenger Service Office六、日期和时间星期：Monday Tuesday Wednesday Thursday Friday Saturday Sunday 星期一星期二星期三星期四星期五星期六星期日月份：January February March April May June July一月二月三月四月五月六月七月August September October November December八月九月十月十一月十二月年月日：月日，年：eg，March 1st, 2001日月，年：eg，1st March, 2001时间：hour小时minute分钟second秒四季：spring春季summer夏季autumn秋季winter冬季七、人称人称代词：单数：I you he she it (主格)me you him her it (宾格)复数：we you they (主格)us you them (宾格)物主代词：形容词性：（单数）my your his her its(复数) our your their名词性：（单数）mine yours his hers its(复数) ours yours theirs反身代词：单数：myself yourself himself herself itself复数：ourselves yourselves themselves八、数字：基数词：one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen twenty thirty forty fifty sixty seventy eighty ninety a hundred a thousand a million a billion序数词：first second third ……….九、方位east东west西south南north北southwest northwest southeast northeast西南西北东南东北十、计算机常用单词file 文件path 路径text 文本program 程序disk 硬盘floppy 软盘disc 光盘memory 内存、存储器key 键driver 驱动器power 电源screen 屏幕configure 配置boot 引导byte 字节format 格式化compress 压缩system 系统network 网络、联网speed 速度、加速scan 检测、扫描install 安装setup 设置option 选项、选择reset 复位restore 恢复lock 加密command 命令execute 执行save 保存type 显示、打字print 打印pause 暂停clean 清除delete 删除remove 删除、移动copy 复制paste 粘贴backup 备份rename 改名open 打开quit 退出exit 退出esc 退出window 窗口input 输入output 输出十一、机场常用单词airport 机场fly area 飞行区terminal 候机楼apron 停机坪runway 跑道taxiway 滑行道passport 护照trailer 拖车tow-bar 拖把dolly 集装箱托板aircrew 机组captain 机长purser 乘务长stewardess 乘务员passenger 旅客infant 婴儿customs 海关elevator 电梯child(children) 儿童taxiway link 滑行联络道checked baggage 托运行李travel document 旅行文件(air)ticket 机票(baggage)cart 手推车coffee house 咖啡厅store shop 商场first class 头等舱sterile area 隔离区first aid 急救中心restaurant 餐厅VIP lounge 贵宾室security check 安检ID card 身份证delay flight 延误航班domestic departure hall 国内出发厅domestic arrival hall 国内到达厅international departure hall 国际出发厅international arrival hall 国际到达厅baggage checks(stub) 行李牌chartered flight 包机scheduled flight 定期航班unaccompanied child 无人陪伴儿童duty free shop 免税商店passenger step cars 客梯车follow-me car 引导车carry on baggage 手提行李boarding pass 登机牌air traffic control tower 塔台information office 问询处multi-function room 多功能厅air(boarding、passenger)bridge 廊桥activity center 职工活动中心enterprise culture display room 企业文化展室assembly room 会议室Chapter 2 Daily English (日常英语)Greetings （称呼与问候）1．How do you do你好！（初次见面时用）（回答也是一样）2．How are you today (these days) 你今天（近来）好吗？（熟人）3. Fine, thank you. And you 很好，谢谢，你呢？4. How’s everything at home 家中一切都好吗？5. I’m just great. 好极了.6.Long time no see! How’s business, Mr. Dong 好久不见了，生意如何，董先生？7.That’s OK, thanks. 还算好，谢谢.8.No, nothing much. So-so, thanks. 不，不怎么好.马马虎虎，谢谢.Farewell （告别）9.Good night, see you tomorrow. 晚安，明天见.10.See you later. 回头见.11.Goodbye. Have a nice trip. 再见，旅途愉快.12.I do hope you’ll come next time. 我真的希望你下次能来.13.Thanks for all your kind hospitality. 谢谢你们热情的招待.14.Welcome to Yichang again. Bye! 欢迎下次再来宜昌，再见.15.Have a pleasant journey and good luck. 祝您旅途愉快，一切顺利（祝您好运）. Introduction （介绍）16.Glad to meet you, I’m Dong Yang. 很高兴认识你，我是董阳.17.Mr. Dong, I’d like to introduce my colleague Miss Zhao. 董先生，我向你介绍我的同事赵小姐.18.Excuse me, are you Mr. Hill 对不起，您是希尔先生吗？19.Oh, Mr. Hill, welcome to Yichang，Please allow me to introduce myself. I’m Yu Junhua,secretary, from the Office.哦，希尔先生，欢迎你来宜昌.请允许我做一下自我介绍，我叫余俊华，办公室秘书. Let me introduce Mr. Dong, Board Chairman、General Manager of Yichang Sanxia Airport CO.,LTD.请允许我介绍宜昌三峡机场有限责任公司董事长、总经理，董先生.Thanks （致谢）20.Thank you for coming. 感谢光临.21.Thanks a lot. 多谢.22.It is very kind of you. 多谢你的好意.23.Thank you for a wonderful night. 谢谢你让我度过了一个美好的夜晚.24.I don’t know what to do without your help. 没有你的帮助我真不知道怎么办.26.Not at all. 别客气.27.You are welcome. 不客气.28.That’s all right. 这没什么.29.It is my pleasure. 我很乐意这样做.Compliments （赞美）30.You’ve done a wonderful job. Well done! 你的工作做得太好了，相当不错.31.The food is delicious. 这食物真可口.32.Your Chinese is really surprising. 你的中文知识，很令人惊讶.33.I’m sure everybody appreciated your speech. 我确信每个人都很欣赏你的演讲.34.Your children are cute. 你的孩子真讨人喜爱.35.You are excellent. 你的表现十分出色.36.You are exaggerating. I played only a small part in the whole thing.你过奖了，我在这件事里只起了很小的作用.37.That’s very kind of you, but in all truth I feel the credit should go to Mr. Fang.谢谢你，不过我觉得这的确归功于方先生.Congratulations and Good Wish （祝贺与祝愿）38.Allow me to offer my heartiest congratulations.请允许我向你表示最衷心的祝贺.39.Congratulate you on your promotion. 祝贺你荣升.40.I wish you well and happy. 我祝愿你健康愉快.41.All the best to you. 祝你万事如意.42.Have a good time. 祝你过得愉快.43.Happy New Year (Spring Festival)! 新年快乐（春节快乐）!Apologies and Regrets （道歉与遗憾）44.I’m sorry to have kept you waiting. 对不起，让你久等了.45.Sorry to have troubled you. 对不起，打搅您了.46.Please make my excuses to your friend. 请代我向您的朋友表示歉意.47.Please excuse me for a moment. It won’t be long. 请原谅，我要走开一下，我马上回来.48.Excuse me for interrupting you. 请原谅，我打断你的谈话.49. A thousand pardons for taking up so much of your time. 十分对不起，占用了你这么多时间.50.That’s OK. 没关系.51.No problem. 没关系.52.I quite understand. 我完全理解.Asking a Favour （请求帮助）53.Could you give me some advice on my work 能对我的工作提些意见吗？54.Can you help me 你能帮我吗？55.Can you tell me something about Sanxia Airport 您可以告诉我三峡机场的有关情况吗？56.I want you to do me a favour, sir. 先生，我有事求你.57.I think maybe you can help me. 我想也许你能帮我的忙.Making an Appointment （约会）58.Would you honor us with a visit 如蒙光临，将不胜荣幸.59.Could we have the honor of your presence at the meeting 可否请你光临本次会议60.When are you free 您什么时候有空？61.I rather hope that he will be able to see me this morning. 我希望他今天上午能见我.62.There is something I’d like to talk with you. I wonder if you’ll be free this afternoon.有些事情我想和您谈谈，不知您今天下午是否有空.63.I shouldn’t be busy tomorrow. 我明天不忙.64.I’ll be waiting for you at eight in my office. 8点钟我在办公室等您.65.My office hours are 8:30 till noon. 我的办公时间是8点30分到中午. Agreement and Disagreement （赞成与反对）65.You are quite right. 你完全正确.66.I agree with you. 我同意你的看法.67.I think so. 我想是这样.68.Yes, indeed. 是的，的确如此.69.I don’t agree. 我不同意.70.No, you are wrong. 不，你错了.71.I’m afraid not. 我想不是.Offering Help （提供帮助）72.Can I help you 能为你效劳吗？73.What can I do for you, sir 要我帮忙吗？先生？74.Is there anything I can do for you, Sir 我能为你做点什么，先生？75.Let me give you a hand. 让我来帮你一下吧.76.I’ll pick you up at 7:30 this evening. 我今晚七点来接你.77.Would you like something to drink What about tea 你需要点什么东西喝呢？喝茶好吗？78.I’ve had enough, thank you. 我已经够了，谢谢.Willingness and Refusal （乐意与拒绝）79.I am glad to help you. 我很高兴帮助你.80.I’m quite p repared to give up smoking. 我很乐意戒烟.81.Sorry, I can’t. 对不起，我不能.82.I can’t help anything. 我帮不了你.83.I have no time. 我没有时间.84.No, but thanks anyway. 不用，不过还得谢谢你.Advice and Suggestion （劝告与建议）85.You’ve got to learn to put first things first. 你应该学会将最要紧的事情摆在第一位.86.I advise you to check your baggage. 我劝你检查一下行李.87.You could consider going by plane. 你可以考虑乘飞机去.Weather （天气）88.It’s really cold today. 今天真冷.st week it was so cold and dry. 上周又冷又干燥.90.I don’t like this cold weather. 我不喜欢这样冷的天气.91.I felt shivery with cold inside the house. Let’s go outside to have a sun bath.在屋里我冻得直发抖，我们出去晒晒太阳吧.92.It’s getting colder and colder. 天气越来越冷了.93.We become accustomed to the climate here and never suffer very much from the cold.我们已习惯这里的气候了，并不觉得怎么冷.94.It is very windy today. 今天风很大.95.The wind rages furiously to tear up many trees in the street.风势很猛，街道上的树木有很多根都拔出来了.Asking the way （问路）96.Excuse me, sir. Can you tell me the way to the airport对不起先生，你能告诉我到机场的路吗？97.Please follow me, I’ll show you the way. 请跟我来，我告诉你怎么走.98.Would you tell me how to go to the head office from here 从这里到总公司怎么走？99.How long will it take me to get there 到那儿需要多久？100.It will take half an hour. 半个小时.101.Where’s the nearest public phone 最近的公用电话在哪里？102.It’s on the opposite side of the street. 在马路对面.103.Is there a good Tujia bacon restaurant nearby 附近有没有不错的土家腊味餐厅？104.Yes, there are some. They are on airport Road. 有一些，在机场路上.At the office(在办公室)105.We take airport’s bus to work. 我们乘机场班车去上班.106.When I enter my office, I say “good morning” to my associates.我走进办公室，向同事们说“早上好”.107.I sit at my desk, then turn on the PC. 我坐到办公桌前，打开电脑.108.I write myself a memo.我给自己写了一份备忘录.109.I review some materials for this afternoon’s meeting.我翻阅了一些下午开会用的材料.110.I make some copies on the copycat. 我在复印机上复印了一些东西.111.Our department will have a meeting this afternoon, and I will take notes at the meeting.今天下午我们部门开会，我做会议记录.Office phone(办公室电话)112.Good morning, this is the Sanxia Airport, may I help you早上好，这里是三峡机场，我能为你做点什么？113.Thank you for calling, one moment, please. 谢谢你打来电话，请稍候.114.He’s in the meeting now, could you call back later他正在开会，你过一会再来电话好吗？115.He (she)’s out of the office right now. 他(她)现在不在办公室.116.Leave your number and I’ll have him call you back. 请留下你的电话，我让他打给你. 117.Mr. Wang, there’s a telephone call for you. 王先生，你的电话.118.The line is busy. 电话占线.119.There’s no answer. 电话没人接.120.You’ve got the wrong number. 你打错了.121.The number has been changed. 电话号码变了.Office Talk(办公室谈话)122.I’m leaving but I’ll be back at 2:00. 我出去一下，两点钟回来.123.Cancel all my appointments this afternoon. 取消我今天下午的所有约会.124.Could you run a few errands for me 你能帮我办几件事吗？125.Would you make some copies for me 你帮我复印几份好吗？126.No problem. Just give me one minute. 没问题，稍等片刻.127.Why don’t you take the rest of the day off. 你可以下班了.128.Man, I’ve got a lot of paper work to do! 嗬，我有那么多的文件要处理.129.I’m glad that I finally finished that report. 我很高兴终于完成了那份报告.130.I’m relieved that tomorrow is a holiday. 明天是节假日，我可以放松了.131.I wonder if I’ll ever get a raise. 我不知道我能否得到加薪.132.I think that my job is ending. 我觉得我的工作快结束了.Job Interview(求职面试)133.I’m bored with my job. 我对工作感到厌烦了.134.I’m gonna quit. 我打算辞职.135.I’m going to look for another job. 我要去找另一份工作.136.I have an interview tomorrow. 我明天有个面试.137.May I see your resume 我能看一下你的简历吗？138.Tell me about yourself 谈谈你自己好吗？139.How long have you been at your present job 你在现在这份工作上干了多长时间？140.Why are you leaving your current job 你为什么要离开你现在的工作？141.Where do you see yourself in 10 years 你觉得10年内你在哪方面发展了自己？142.Are you looking forward to a promotion 你希望得到晋升吗？143.Can you give me an example of showing your leadership你能举一个表现你的领导才能的例子吗？144.Thank you for coming. We’ll let you know as soon as possible. 感谢你的光临.我们会尽快给你答复.Days And Dates(天和日期)145.What day is today 今天是星期几？146.Today is Monday(Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday).今天星期一（二，三，四，五，六，日）147.What’s the date 今天多少号？148.It’s October 15th. 今天是10月15日.149.Let’s meet sometime next week. 我们下周的某个时间见面吧.150.Excuse me, what time is it 对不起，现在几点了？151.It’s ten to nine. 现在是8：50.152.I’ll have a meeting in 10 minutes. 10分钟后我有个会.Chapter 3 Tourism English (旅游英语)Meeting (见面)1.How do you do 你好!2.How do you do 你好!3.Nice to meet you. 见到你很高兴.4.Me too. 我也是.5.I can’t speak Chinese, can you speak English 我不会说汉语,你会说英文吗6.Yes, a little. What can I do for you 会一点,我能帮你做些什么吗7.I’m from England. I just arrived at Yichang for sightseeing. Could you tell me something about YichangCity我来自英国.我刚到宜昌，是来观光的.你能给我谈谈宜昌的情况吗8.Yes. It’s my pleasure. 好的,我很乐意.Geography(地理位置)9.Yichang is a famous culture city with a history of 2000years，it is the the birthplace of Ba and ChuCulture，also the gate to Three gorges and the throat of Sichuan and Hubei provinces宜昌是一个有着2000年历史的文化名城，是巴楚文化发祥地、三峡门户和川鄂咽喉. 10.The main rivers in Yichang city are Yangtze River and Qingjiang River.宜昌境内的主要河流是长江和清江11.today，Yichang become an open city along the Yangtze River，a beautiful city with tourism andhydrate-electricity as its main industries.今天，宜昌成为长江沿岸的开放城市，是个美丽的旅游城和水电城.12.Both Gezhouba Project and Three gorges dam are built in Yichang .葛洲坝工程和三峡大坝都建在宜昌13.it is a good place for you to invest and make money with its rich resources.宜昌资源丰富，是您投资赚钱的好地方.14.As I know, Yichang is the easternmost city in Hubei. What is the size of Yichang City就我所知,宜昌是湖北最西边的城市.宜昌有多大呢15.As far as I know, the city covers 21000 square kilometers. 据我所知,这座城市有21000平方公里.16.Yichang is the second biggest city of Hubei Province. It serves as a political, economic and culturalcenter in the eastern part of Hubei.宜昌是湖北的第二大城市，它是鄂西政治、经济和文化中心.Climate（气候）17.How about the climate in Yichang 宜昌的气候如何？18.The weather in Yichang is very good with four distinct reasons. 宜昌气候宜人（很好），四季分明.19.How do you like the weather in Yichang 您觉得宜昌的天气如何？20.Very good, Yichang is really a lovely place to live in.很好，住在宜昌真不错.21.It seems to rain, isn’t it 好像要下雨了22.It is quite probable..完全有可能.Population and Minorities（人口与少数民族）23.How many people live in this city该城市有多少人口？24.Yichang has a population of 4 million , 500,000 of them live in the city proper.宜昌人口有400万，其中50万人生活在城区.25.Are there any minorities here 这儿有少数民族吗？26.Yes. It is populated with Tujia besides Han. 有，除汉族外，还有土家族.Galas（节日）27.Are there any other galas in Yichang 宜昌还有其他的节日吗？28.Yes, there are many. 有呀，还有不少呢.29.What are they 他们是哪些？30.They are as follow: The Dragon Boat Festival, The International Travelling Festival at Yichang Sanxia他们是如下几个：龙舟节、宜昌三峡国际旅游节.Scenic spots（景点）31.It is said that Yichang is famous for her beautiful sceneries. Will you please introduce some scenic spotshere to me据说，宜昌以她美丽的风景而出名，你给我介绍一下这里的风景点好吗？32.Do you knowThe Yantze River Three Gorges is one of famous scenic spots in China. It is located at thewest side of the city. It’s 8 kilometers away from the city.你知道吗？长江三峡是中国着名的风景区之一，它位于本市的西面，距离本市有8公里.33.The scenery of Qingjing River attracts the people by its pretty and calmness.清江风光以秀美恬静让人留连忘返.34.You will be quite satisfied to visit Three gorges of the Yangtze River by zhaojun tourist boat.乘昭君号游船游览三峡，您会感到非常满意.35.Zhaojun was one of the four beauties in ancient china, she was born in Xiangxi greek.昭君是中国古代四大美人之一，她诞生在香溪河旁.36.It sounds attractive. 听起来很吸引人的.37.Three Gorges Dam is being built at zhongbaodao Island Yichang.三峡大坝建在宜昌中堡岛.38.Oh, I see. Are there any other historical scenic spots噢，我明白了.还有其他的历史景点吗？39.Quyuan was a well-known patriotic poet in ancient china. He was born in zigui country.屈原是中国古代着名的爱国诗人，他生在秭归县.40.Have you been to Yuquan Temple 您去过玉泉寺吗？41.Not yet. 还没有.42.I’m very interested in Three Gorges Project. Would you like to talk some more about it我对三峡工程很感兴趣，你给我多谈一些这方面的情况好吗？43.Sure. The first place I would like to tell you is Tanzhiling. It lies in the east of the Dam, 2 kilometers fromit.好的.我想告诉的第一个地方是坛子岭.它位于大坝的东边，离大坝2公里.44.By the way, Tanzhiling is the best place for overlooking the whole project.顺便说一句，坛子岭是鸟瞰大坝的最好的景点.45.It is s aid that Shenlongjia in Yichang is a new cultural tourism zone, isn’t it据说宜昌的神农架是一个新的文化旅游区，是吗？46.Yes, it is very famous. 是的，它很着名.47.I see. Is there any other cultural tourism zone 我明白了，有其他的文化旅游区吗？48.Yes. Changbanpo slope one of the ancient Battle Sites of Three Kingdoms Period is also very famous.Itis 70 Kilometers away from Yichang.是的，三国古代城之一长坂坡也很有名.离宜昌大约70公里.49.Is there any religious places in Yichang 宜昌有宗教活动场所吗？50.There are churches and mosques here. 这儿有天主堂和清真寺.Entertainments （娱乐）51.Thank you for telling me so much. Now, will you tell me something about the entertainments in Yichang谢谢你给我说了那么多，现在，你能给我说说宜昌的娱乐好吗？52.It’s my pleasure. The entertainments in Yichang are also varied and colorful.好的，宜昌的娱乐也是丰富多彩的.53.There are many amusement places in Yichang Where you can enjoy yourself completely.宜昌有许多歌舞厅，在那里可以尽情的娱乐、欣赏、享受.54.Where can we take a walk 我们在哪儿散步好？55.The Riverside Park is a good place to take a walk.滨江公园是散步的好地方.56.Can you tell me where we may play football 请问我们可以在哪儿踢足球？57.You had better go to Yichang stadium.最好在宜昌体育馆.Food （食物）58.I feel a little hungry now. Would you like to introduce some local food to me现在我有点饿了，给介绍一些当地的食物好吗？59.Yicang cooking is distinguished for being “spicy” and “hot” , it is very tasty.60.宜昌菜以“麻、辣”着称，美味可口.61.Can you recommend me some wonderful local dishes62.您能向我推荐几种本地美味菜肴吗？63.Yes , the specials of Yichang is Steamed hui fish,turtle and yipin fin lake Eel.64.可以，宜昌的特色菜有清蒸鮰鱼、甲鱼和一品鳝.65.Is there any regional refection in Yichang宜昌有没有什么特色小吃？66.Spring roll, Turnip jiaozi and Yuxincao.有春卷、萝卜饺子和鱼腥草（节儿根）.67.What can we drink in Yichang我们在宜昌可以喝些什么？68.Daohuaxiang Liquor, Gezhouba Beer and Yichang Kunfu Tea.稻花香酒、葛洲坝啤酒和宜昌功夫茶.69.By the way, what fruits can I enjoy here顺便问一句，这儿能尝到什么水果呢？70.Well, there are all kinds of fruits in different seasons. For example, many types of orange, peach,watermelon,and pomelo are available here哦，各种季节有各种各样的水果.比如，各种各样的橙子、桃子、西瓜、柚子等.71.Accommodations （接待）72.Will you give me an introduction to the accommodations here 给我谈谈这里的接待方面的情况好吗73.Ok, there are over 20 tourist hotels in Yichang City at present. 好的，目前宜昌有20多家旅游宾馆.74.Which months are the peak tourist season 哪些月份是旅游旺季？ually, the peak one is from Augest to November of the year.通常，旺季是从每年8月份至11月份.76.Where can we live in Yichang 我们在宜昌住在哪里？77.You can live in Peach Blossom Hotel and Three Gorges Hotel , International Hotel.你们可以住在桃花岭饭店、三峡宾馆、国际大酒店.78.Do you have a reservation, sir 先生您有预订吗？79.Yes, reservation on the day before yesterday.是的，我是前天订的.80.Excuses me, wait a minute please. 对不起，请稍候.81.Would you please complete this registration form 请您填一下这张登记表好吗？82.All right.好的.83.Have you got any identification 您有身份证件吗？84.Yes, I have my passport about me.我带来自己的护照.85.Shopping （购物）86.Are there any good shops in Yichang for tourists to do some shopping宜昌有较好的可供旅客购物的商场吗？87.Yes, there are many，You can buy local tourist arts and crafts at all the scenic spots. Besides, you canalso buy high-quality tea.有，很多，你可以在所有景点买到本地旅游工艺品，另外，你还可以买到高质量的茶叶.88.I had like to buy a pair of shoes (shirt).我想买双鞋子（衬衫）.89.Which size do you take sir 先生您穿多大尺寸的？90.I take large shoes for about 45.我穿45码的.91.Try this one, please.How about this style (sign , colour) 您觉得这种样式（尺寸、颜色）满意吗？92.Excellent.好极了.93.. Which do you prefer 您更喜欢哪种？94.I had like the white ( green, red, dark, smaller) one.我喜欢白色（绿色、红色、黑色、小一点）的..95.When does the shop close 商场几点关门？96.At 9pm. 晚上9点..97.How much is needed 总共要付多少钱？98.That is ten yuan altogether. 10元.99.I had like to change some money. 我想换点零钱.100.Well, how much would you like to change好的，请问换多少？Communication （交通）101.As I know, there is an airport in Yichang. Where is it据我所知，宜昌有一个飞机场，它在哪里？102.Well, the Yichang Sanxia Airport is in the east of Yichang City. It is about 26 kilometers away from the city center哦，宜昌三峡机场就在宜昌市的东面，它离市中心有26公里.103.Do you have any wharf here你们这儿有船码头吗？104.Yes, we have several ones. The biggest one is Yichang Port, located at Yanjiang Road.有好几个，最大的一个叫宜昌港，位于沿江大道.105.When are you going to leave Yichang 你什么时候离开宜昌？106.At 3pm.下午3点.107.No.2 bus form Wujiagang to Three gorges guesthouse. 二路公共汽车是从伍家岗到三峡宾馆的. Post and Telecom （邮政与电信）108.Would you like to tell me something about the post here 你能谈谈关于邮政方面的情况吗？109.Sure. The post services are convenient and quick with computer administration.好的，邮政服务实行电脑管理，方便快速.110.Are telephone calls convenient here 这里打电话方便吗？111.Yes, of course. The public phone booths are available anywhere in the streets. IC card telephones are installed at the airport, wharf, bus station, all the star hotels and the main streets.当然，公共电话亭在街上到处都有.机场、码头、汽车站、星级宾馆和主要街道都装有IC卡电话.112.How can I go to the post office . 我怎样才能到邮局？113.Take the No.2 bus and get off at Yuji Road. 乘2路公共汽车在云集路下车就到了.114.How to make a phone call, please Can you tell me whom you are calling Is this a long distance call？请问这里电话怎么打？请问您找谁，是长话吗？Asking The Way （问路）115.Now, I would like to go to the Three Gorges Hotel. How to get there现在，我要去三峡宾馆，怎样走呢？116.Take the No.2 bus, please. 请乘坐2路车.117.Where should I get off 到哪儿下车？118.Just get off at the terminal. 就在终点站下车.119.How much is it to the terminal 到终点站多少钱？120.It is one Yuan for each passenger, regardless of the distance traveled. 每人一元，不论路多远.121.Can you tell me where Jiefang Cinema is 请问解放路电影院往哪儿走？122.Go along Jiefang Road then turn right.沿着解放路往前走，再朝右拐就到了.123.Sorry to trouble you. Are there any toilets near about 对不起，打扰下.请问附近有公厕吗？124.Turn left, you see, the toilet is there. 向左拐，你瞧，那儿就有个公厕.125.This is the map of Yichang city. Do you want to have a look at it 这是宜昌地图，您想看看吗？126.Farewell （告别）127.I’ve learnt a great deal from you .I won’t forget your kind help.我从你这儿学到不少东西，我忘不了你的热情帮助.128.Don’t mention it. It is my pleasure. 不要客气，这是我应该做的.129.I’d like to keep in touch with you in the future. 往后我会跟你保持联系的.130.OK. 好的.131.Would you like to tell me your address 把你的地址告诉我好吗？132.好的，我的工作地址是中华人民共和国湖北宜昌三峡机场.邮编：443007.133.Thank you very much. Bye-bye. 非常感谢，再见.134.Have a good time in Yichang. Bye. 愿你在宜昌玩得愉快，再见.Part two Specialized English(第二部分专业英语)Chapter 4 Ground Handling Service English地面运输服务英语1.Welcome to Yichang Airport. 欢迎您到宜昌机场来.2.Hello, what can I do for you/may I help you？你好，我能为你做什么吗？3.I'm sorry, my English is poor. Would you please speak slowly？对不起，我的英文不太好，请您讲慢点好吗？4．Sorry，I can't quite understand. Wait a moment, please. I will ask others to help you.对不起，我听不懂您的问题，请稍等，我请其他员工为您服务.5．I wish you have a nice trip. 祝您旅途愉快.6．Pleased to help you. 很高兴为您服务.7．Would you please wait a moment？请您稍等一下好吗？8．Take it easy, sir/madam. 别着急，先生/女士.9．Sorry for keeping you waiting so long. 对不起，让您久等了.11．P lease follow the young lady. If you have other questions，please contact our staffs.跟这位小姐走.如果您还有其他问题，请向服务员反映.12．W e will try our best to solve the problem for you. 我们将尽力为您解决. 13．I beg your pardon 能请您重复一遍吗？14．W e're so sorry，your flight has been delayed due to bad weather.对不起，您乘坐的航班因天气原因延误了.15．I’m sorry to inform you that your flight has been delayed today, due to late arrival aircraft.很遗憾地告诉您，由于飞机晚到，您今天的航班延误了.16．W hat’s wrong with you 有什么麻烦吗？17．W e're so sorry，Your flight has been cancelled due to mechanical trouble.对不起，您乘坐的航班因机械原因取消了.18．W e are waiting for the latest weather report. 我们还在等最新的天气情况.19．T he flight has been delayed to 12：30 due to bad weather.这个航班由于天气原因延误到12：30分.20．P lease go to the service counter and you’ll get a satisfying answer.请您到服务台，在那里您会得到满意的答复.21．W e don’t have an exact time for departure at present due to air traffic control. Please wait a moment. If there is any further information，we will inform you immediately.由于航空管制的原因您的航班还没有确切的时间，请您先稍等一会儿，如果有了进一步的消息我会马上通知您.22．Y ou are welcome, it’s my pleasure. 不客气，这是我应该做的.23．L et me explain it for you, please. 请让我向您解释.24．T hank you very much for your understanding. 您能谅解，我们感到高兴.25．T he flight will take off as soon as the weather gets better. 一旦天气好转，飞机马上起飞.26．P lease cooperate with us. 请您协助我们的工作.27．D o you need a doctor 您是否需要医生？28．T hank you for taking Hainan Airlines. Good-bye！感谢您乘坐海南航空的班机.再见！29．W elcome to Yichang next time, bye! 欢迎下次再来宜昌，再见！30．L et me give you a hand. 我来帮您一把.31．I’m so sorry for our inadequate service. 服务不周，请多包涵.32．I t doesn’t matter. 没关系.33．S orry for troubling you. 麻烦您了.。

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《航空服务英语训练》课程标准
课程名称：航空服务英语训练
课程类别：专业学习领域
适用专业：空中乘务
学时：256
学分：16
一、课程性质
1、课程性质：《航空服务英语训练》课程旨在培养学生的航空服务工作领域的英语听力和口语表达能力，提高学生英语的沟通和表达水平。

《航空服务实用英语训练》课程主要通过系统的训练，使学生在贴近实际工作的情景中，准确地掌握和使用民航英语口语的各种表达功能，通过语言的大量实践，从而达到能够准确和熟练地运用民航服务英语进行交际目的。

本课程强调航空服务知识的专业性和航空服务专业英语的听力和口语运用能力。

2、先修课程：大学英语
3、后修课程：无
二、课程设计思路
1、以职业活动为导向，围绕职业功能与综合职业能力。

通过空中乘务职业岗位或岗位群所需要的职业能力分析，确定岗位所需知识、技能、态度，进而组织课程内容，使学生能够掌握航空服务专业词汇和常用专业句型，提高民航专业英语的应用能力，从而达到能够准确和熟练地运用航空服务英语进行交际目的。

实现高职教育特色的“专业知识、岗位技能、职业素质”的培养目标，体现了“三以一化”（以能力为本位、以职业功能为主线、以项目为结点、模块化）的专业课程改革思想。

2、采用项目教学、任务驱动等可操作性强的教学方式。

课程按照空乘人员工作岗位及实践活动的工作需要而设置工作任务，在任务驱动中充分发挥学生的
主体作用，强调学生的自我技能实践。

并以工作岗位对航空服务人员所提出的要求通过相应的英语水平等级测试。

3、创建以能力评价为目标，实现目标的学习领域：航空服务英语听力训练和航空服务英语口语训练。

把课业评价“嵌入”到整个教学过程，建立过程性考核评价体系。

通过课业评价改革，增强学生学习兴趣，极大地发挥学生学习的主动性和积极性。

三、课程目标
1、能力目标
（1）具备一定的英语听力能力，掌握一定的英语听力技巧，能够在日常活动和涉外交际的活动中进行简单的交流的能力；
（2）具备运用航空服务英语口语在具体工作领域中为完成各项任务而进行有效英语交际的能力；
（3）具备以英语为媒介，以专业化和口语化为主要特色，系统而全面地展示民航服务流程的各主要环节（包括航班信息咨询、机票预订与销售、出入机场的地面运输方式、值机服务与行李收运、安检、登机、舱内餐饮与娱乐服务、客舱安全、免税商品销售、非正常航班处理等）中所需要的专业基础知识及常见场景处理方式的英语表达与沟通的能力。

2、知识目标
（1）了解掌握一定的听力技巧和方法
（2）引导学生辨听易混淆的音素、单词、结构，选择关键词句，归纳大意，推测内容，释意复述，短时记忆，听写技能，
（3）掌握基本的日常交际用语的表达，主要包括个中日常交际场合的词汇和常用表达句式的运用；
（4）掌握航空服务英语的专业语言知识，主要包括其专业词汇、术语、惯用表达法
（5）掌握航空服务工作情境中的英语的表达与沟通技巧，主要包括地面航空服务和客舱航空服务中各个环节活动的英语口语的表达技巧
3、素质目标
（1）培养学生普通话整体运用的能力；
（2）培养较强的沟通交流能力，在学习和训练中善于用标准的英语语言进行表达和沟通。

（3）培养应急应变能力，在各种场合使用普通话进行交流时能够敏捷应变，靠自身力量来解决并获得成功的能力。

四、课程内容和要求
五、实施建议
1、教学建议
（1）以《航空服务英语训练》为标准，导向安排教学；
（2）以模拟航空服务英语工作过程实施教学，采用项目教学法、分组练习、现场示范实施教学任务。

2、教材使用建议
教材使用国防工业出版社出版《航空服务英语》。

3、教学评价建议
（1）教学评价以过程和终结并重的方针；
（2）以学生参加课程结束的考试成绩作为教学评价的其中一个重要指标。

4、课程考核办法
（1）建立过程考核与终结考核相结合的评价体系，过程考核以学生课堂表现为评分标准，终结考核以学生参加课程考试成绩为评分标准；
（2）评价指标涉及各项任务中的知识、专业能力、核心能力、职业素养等多个方面，评价体系指标要具备可操作性、可量化性。

5 航空服务英语训练(核心)

航客舱服务实用英语Unit

最新民航英语900句大全

航空服务英语训练(听力训练)资料

航空物流英语培训

《民航服务英语》word版

民航服务英语参考书目

民航服务英语专业技能标准及考核办法-李淑香

最新民航客舱服务实用英语 Unit 5

航空服务英语口语课程

最新民航英语900句大全

民航服务英语

最新民航英语900句大全

民航服务英语

最新民航英语900句大全