telephone manners 2003
《文秘英语》课程教学大纲
《涉外文秘》（英语）课程教学大纲（2004年制订，2005年修订）课程编号: 100027英文名: English for Secretaries课程类别：专业选修课前置课：《国际贸易实务》、《商贸英语》学分：2学分课时：36课时主讲教师：周标等选定教材：江晓云,《SUP秘书英语》,广州：中南工业大学出版社,1999课程概述:秘书英语作为ESP(English for Specific Purposes)的一种，具有独特的语言现象和文体风格，应用于英语文秘这个特定的职业范围，涉及文秘工作的专门化内容，是正在从事或将从事秘书行业的人员学习或应用的专门用途英语。
本课程以英语专业高年级的本科生为教学对象，课程教学分为三个部分：第一部分为秘书的工作和职责，如接待来访、安排会务、使用电话、档案处理等，同时了解作为21世纪的现代秘书所面临的挑战、应具备的条件和能力。
第二部分是商业流通中的秘书，了解秘书与银行、邮政、电子通讯等方面的关系，介绍电子邮件、传真、电传等方面的知识和应用。
第三部分秘书英语写作，是课程的重点。
其中将商业信函写作作为基础、重点，介绍便函、建议书、报告书等商业文件的写作，强调语言文体的规范化，使用现代英语。
同时，每课都比较集中地提供与课文内容相关的文秘、商务、邮电通讯等方面的专业词汇和用语，供学习时应用。
教学目的:本课程涉及文秘工作的各个方面: 档案、处理邮件、电话联系、安排会议和出差、使用办公设备及写各种公函等,旨在培养学生的语言能力和专业知识的应用能力, 包括熟练的英语情景对话和得体的应用文、常用商业文件的写作能力培养。
通过本课程的学习, 学生应掌握涉外接待事务, 了解涉外会议知识、涉外礼仪知识等, 掌握涉外文书的种类及写法。
教学方法:教学目的决定教学内容和教学手段，英语文秘人员特殊的工作性质决定了其所应具备多方面的知识和能力。
英语文秘人员应当是既懂专业同时又了解边缘学科知识，既通晓英,又懂得相关业务的复合型应用人才，秘书英语作为一门实用技能类课程，教学应紧紧抓住语言和应用这个关键。
2022年全国商务英语专业四级考试真题
2022年全国商务英语专业四级考试真题全文共3篇示例，供读者参考篇12022 National Business English Professional Level 4 ExaminationPart I Listening Comprehension (30%) (30 points)Section ADirections: In this section, you will hear 10 short conversations. At the end of each conversation, a question will be asked about what was said. Both the conversation and the question will be spoken only once. After each question, there will be a pause. During the pause, you must read the four choices marked A), B), C) and D), and decide which is the best answer. Then mark the corresponding letter on the Answer Sheet with a single line through the center.1. A) Over the telephone.B) At his office.C) Elsewhere.D) In a restaurant.2. A) They admire it.B) They like it.C) They don't like it.D) They don't understand it.Section BDirections: In this section, you will hear 3 passages. At the end of each passage, you will hear some questions. Both the passage and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A), B), C) and D). Then mark the corresponding letter on the Answer Sheet with a single line through the center.Passage One3. A) A watchmaker.B) A mechanic.C) A photographer.D) A psychologist.4. A) Replaced another man's watch.B) Repaired the man's watch.C) Cleaned the man's watch.D) Wore the man's watch.Passage TwoQuestions 5 to 7 are based on the passage you have just heard.5. A) The significance of making a phone call.B) The importance of good telephone manners.C) The pleasure of answering a call.D) The problem of not making a phone call.6. A) You know the person you are calling from a restoration advertisement.B) A friend asked you to call the person.C) You were referred by someone else.D) You were told to call the person by the person you know.7. A) That the receiver of your call is too busy to talk to you.B) You are going to call the recipient again.C) You apologize for calling.D) You must hang up now.Passage Three8. A) At Novotel.B) At the apartment building.C) At a restaurant.D) At the airport.Part II Reading Comprehension (40%) (40 points)Section ADirections: In this section, there is a passage with 5 questions or incomplete statements. For each of them, there are four choices marked A), B), C) and D). You should decide on the best choice and mark the corresponding letter on the Answer Sheet with a single line through the center.Passage OneQuestions 9 to 13 are based on the following passage.The United States is a very young nation. However, in the country's relatively short history, it has been remarkably successful at making the business and financial environmentstand as a pillar of the economy. This states why the US has adopted the dollar as its official currency. How did it get that way?Many years ago, before the Revolution, each of the 13 colonies that would one day become the US had its own form of money. These were often coins brought over by colonists from European countries. Often, these coins were not of the same quality as the British coins and were often not accepted at equal value. Some colonies even started printing their own paper money. This situation led to a chaotic financial system where the value of money could differ depending on where you were.By the time the Revolutionary War started in the 1770s, Britain was well aware of the colonies' financial issues and printed large numbers of paper money to destabilize the colonial economy. In fact, British counterfeiting played a large role in the colonies' ensuing economic instability. One of the few things that tied the separate colonies together was the necessity of trade between them. This trade relied heavily on bartering goods, as the separate forms of money were often not accepted or were worth less in different colonies.9. This states why the US has adopted the dollar as its official currency.A) The US has been remarkably successful at making the business and financial environment stand as a pillar of the economy.B) Many years ago, before the Revolution, each of the 13 colonies had its own form of money.C) The colonies' financial issues and British counterfeiting played a large role in the ensuing economic instability.D) One of the few things that tied the separate colonies together was the necessity of trade between them.10. These were often coins brought over by colonists from European countries.A) These coins were not often of the same quality as the British coins and were often not accepted at equal value.B) These coins were often of the same quality as the British coins, and they were often accepted at equal value.C) The US has been remarkably successful at making the business and financial environment stand as a pillar of the economy.D) The value of money could differ depending on where you were.Section BDirections: There are 5 passages in this section. Each passage is followed by 3 to 5 questions or incomplete statements. For each of them, there are four choices marked A), B), C) and D). You should decide on the best choice and mark the corresponding letter on the Answer Sheet with a single line through the center.Passage OneQuestions 14 to 17 are based on the following passage.If you are in a business and looking to graduate in Business English or simply want to enhance your skills in a specific part of the business world, studying Business English can be rewarding. One of the benefits of studying Business English is its networking ability. You meet professionals you can associate with in your business sphere. Also, it opens up career opportunities with international organizations that cannot ignore the importance of English in today's business world.14. What does the passage mainly discuss?A) The benefits of studying Business English.B) The importance of business networking.C) Career opportunities in international organizations.D) The necessity of English in today's business world.15. Why is studying Business English rewarding according to the passage?A) It gives professionals the opportunity to associate with others in the business world.B) Business English is easy to learn and understand.C) There are many different classes to take.D) It allows you to learn about different languages.16. Who are professionals that Business English learners can associate with?A) People who work in the fashion industry.B) People who work in the same city.C) People who work in the same company.D) People who work in the business sphere.Section CDirections: There are 2 passages in this section. Each passage is followed by some questions or unfinished statements. For each of them, there are four choices marked A), B), C) and D). You should decide on the best choice and mark the corresponding letter on the Answer Sheet with a single line through the center.Passage OneQuestions 18 to 20 are based on the passage you have just heard.18. A) You are staying in town for a while.B) You are going to France.C) You'd been here since yesterday.D) You are waiting for a friend.Part III Translation (15%) (15 points)Directions: In this section, you are required to translate a passage from Chinese into English. You should write your answer on the Answer Sheet.Part IV Writing (15%) (15 points)Directions: For this part, you are required to write an essay on the topic:"Advantages and Disadvantages of Online Business English Courses."You should write at least 150 words but no more than 200 words.You are required to use the information given below:Advantages:1. Flexibility in scheduling.2. No need to travel to a physical classroom.3. Access to updated materials and resources.4. Ability to learn at your own pace.Disadvantages:1. Lack of face-to-face interaction.2. Limited opportunities for networking.3. Potential tech issues during the course.4. Less personalized guidance from teachers.Please provide your answer on the Answer Sheet.---This is just a sample of the format and content that may be found in the 2022 National Business English Professional Level 4 Examination. The actual exam may differ in the number of questions and topics covered, but this gives you a good idea of what to expect on the exam day. Good luck with your preparation and hope this document helps you in your studies.篇22022 National Business English Test for Majors (Level 4) - Writing TestPart I: Writing (50 points)Directions: For this part, you are allowed 30 minutes to write an essay on the topic ofE-commerce in the Post-COVID Era. You should write at least 150 words but no more than 200 words.E-commerce in the Post-COVID EraWith the outbreak of COVID-19, the world economy has been greatly impacted, and traditional business models have faced unprecedented challenges. However, e-commerce has emerged as a bright spot in the midst of the crisis. In thepost-COVID era, the development of e-commerce is expected to accelerate further.Firstly, the pandemic has changed consumers' habits and preferences. With restrictions on offline shopping and social distancing measures in place, more consumers have turned to online shopping for their daily needs, leading to a surge ine-commerce transactions. As a result, businesses have had to adapt to this shift by expanding their online presence and enhancing their digital marketing strategies.Secondly, the pandemic has highlighted the importance of supply chain resilience. The disruptions caused by the virus have forced businesses to re-evaluate their supply chain strategies and prioritize the digitization of their operations. E-commerce platforms provide a solution by offering a more flexible and agile supply chain model that can better respond to sudden changes in demand.In conclusion, e-commerce has proven to be a vital lifeline for businesses during the pandemic, and its significance will only continue to grow in the post-COVID era. Companies that embrace digital transformation and invest in e-commerce capabilities will be best positioned to thrive in the new normal.Overall, the 2022 National Business English Test for Majors (Level 4) provides a comprehensive assessment of students' language proficiency and practical skills in the field of business.By testing students' ability to communicate effectively in English and analyze business-related topics, the exam helps to ensure that graduates are well-equipped to succeed in the competitive global marketplace. With a focus on real-world scenarios and practical skills, the exam enables students to apply their knowledge to real-world business challenges and opportunities.篇32022 National Business English Professional Level 4 ExamPart I Reading Comprehension (25 points)Directions: In this part, there are four passages. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A, B, C and D. You should decide on the best choice and mark the corresponding letter on the Answer Sheet with a single line through the center.Passage 1The London Metropolitan University LibraryThe London Metropolitan University Library is open 24 hours a day, every day of the year. It is a very high-tech library – withover 500 PCs, and WiFi available throughout. Students can access all the usual library databases and also e-books.There are quiet zones and group-study areas, as well as a large learning space. There are also 20 group-study rooms that can be booked for up to 2 hours at a time.The library staff are always willing to help and can be found at the library help desk, or by booking an appointment at the ask a librarian service.Questions:1. What is special about the London Metropolitan University Library?A. It is open 24 hours a day.B. It has over 500 PCs.C. It has quiet zones and group-study areas.D. All of the above.2. How can students access e-books at the library?A. By making an appointment with the librarian.B. By booking a group-study room.C. By using the library databases.D. By WiFi.3. How can students book a group-study room?A. They can book online.B. They can book up to 2 days in advance.C. They can book for up to 2 hours at a time.D. All of the above.4. Where can students find the library staff?A. In the group-study areas.B. At the library help desk.C. By accessing WiFi.D. By booking an appointment online.Passage 2Job Application - Customer Service RepresentativeWe are currently looking for a Customer Service Representative to join our team. This position is responsible for providing exceptional customer service to our clients, both in person and over the phone.Key Responsibilities:• Responding to customer inquiries in a timely manner• Handling customer complaints and resolving issues efficiently• Maintaining a high level of pr oduct knowledge• Assisting customers with product selection• Processing orders and tracking shipments• Performing other duties as assignedQualifications:• High school diploma• 1-2 years of customer service experience• Str ong communication and interpersonal skills• Proficiency in Microsoft Office Suite• Ability to work in a fast-paced environmentPlease submit your resume and cover letter to*******************.Onlyqualifiedcandidateswillbe contacted.Questions:5. What is the main responsibility of the Customer Service Representative?A. Responding to customer inquiriesB. Handling customer complaintsC. Maintaining product knowledgeD. Performing other duties6. What qualifications are required for this position?A. A bachelor's degreeB. 3-5 years of customer service experienceC. Proficiency in Adobe Creative SuiteD. Strong communication skills7. How can candidates apply for the position?A. By submitting a resume and cover letter to*******************B. By contacting the customer service department directlyC. By meeting with the hiring manager in personD. By completing an online assessment test8. What happens to candidates who are not qualified?A. They will be assigned other duties.B. They will be contacted for an interview.C. They will be asked to submit additional documents.D. They will not be contacted.Part II Vocabulary and Structure (25 points)Directions: There are ten multiple choice questions in this part. For each of the following sentences, there are four choices marked A, B, C and D. You should decide on the best choice and mark the corresponding letter on the Answer Sheet with a single line through the center.9. Peter is _______ Chicago, but he will be back next week.A. inB. atC. onD. from10. Sara _______ to the gym every day to keep fit.A. goesB. is goingD. went11. The new restaurant in town is known for its _______ service and delicious food.A. excellentB. excellentlyC. excellenceD. excellency12. _______ you study harder, you will fail the exam.A. If notB. If don'tC. Don't ifD. If don't13. The manager told us that the project _______ completed by the end of the week.A. will beB. is beingC. will have been14. I am interested _______ learning a new language.A. onB. inC. atD. of15. She has been working at her current job _______ three years.A. sinceB. forC. duringD. from16. The company has _______ a new policy to reduce waste.A. put onB. put inC. put asideD. put forward17. _______ the weather is nice, we will have a picnic in the park.A. UnlessB. NeverthelessC. HoweverD. Provided18. He can _______ his bike to school if he wants.A. rideB. to rideC. ridingD. riddenPart III Reading Comprehension (25 points)Directions: There are four reading passages in this part. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A, B, C and D. You should decide on the best choice and mark the corresponding letter on the Answer Sheet with a single line through the center.Passage 1Communication Skills for Business SuccessEffective communication is essential for success in the business world. Whether you are interacting with clients, colleagues, or supervisors, good communication skills can help you build relationships, convey information effectively, and achieve your goals.Some key communication skills for business success include active listening, clear and concise speaking, and the ability to adapt your communication style to different situations. By improving your communication skills, you can enhance your professional image, avoid misunderstandings, and increase productivity.Questions:19. What is essential for success in the business world?A. Good communication skillsB. Technical knowledgeC. Leadership abilitiesD. Sales experience20. What are some key communication skills for business success?A. Writing reportsB. Giving presentationsC. Active listeningD. Interpreting data21. Why is it important to adapt your communication style to different situations?A. To make a good impressionB. To convey information effectivelyC. To avoid misunderstandingsD. All of the above22. How can improving communication skills help in the business world?A. Enhance professional imageB. Increase productivityC. Avoid misunderstandingsD. All of the abovePassage 2Global Business EtiquetteIn today's global business environment, it is important to be aware of cultural differences and practice good business etiquette. By understanding and respecting the customs and norms of different countries, you can build strong relationships with international clients and partners.Some key aspects of global business etiquette include greeting customs, communication styles, and dining etiquette. By learning about these cultural differences and adapting your behavior accordingly, you can avoid misunderstandings and show respect for your international counterparts.Questions:23. Why is it important to practice good business etiquette in the global business environment?A. To build strong relationshipsB. To avoid cultural differencesC. To increase salesD. To gain a competitive advantage24. What are some key aspects of global business etiquette?A. Dress codeB. Greeting customsC. Technical skillsD. Financial knowledge25. How can understanding cultural differences benefit your business relationships?A. Avoid misunderstandingsB. Increase salesC. Improve communicationD. All of the above26. What is the purpose of adapting your behavior to different cultures?A. To show respectB. To gain a competitive advantageC. To avoid misunderstandingsD. To increase productivityPart IV Dialogue Completion (25 points)Directions: In this part, there are five incomplete dialogues followed by four choices marked A, B, C and D. Choose the bestoption for each blank and mark the corresponding letter on the Answer Sheet with a single line through the center.27. Clerk: Good morning, how can I help you?Customer: _______A. I'm looking for a dress for a wedding.B. I'm fine, thanks.C. I'm sorry, I can't do this right now.D. I have an appointment at 2 o'clock.28. Manager: I have a meeting with the client at 3 pm.Employee: _______A. I'll get there on time.B. I'm not available then.C. I'm sorry, I forgot about it.D. I'll see you tomorrow.29. Colleague 1: Did you finish the report?Colleague 2: _______A. Yes, I'll send it to you now.B. No, I left it at home.C. Yes, I have a copy.D. No, I forgot to print it.30. Salesperson: Would you like to try our new product? Customer: _______, I'm allergic to peanuts.A. SureB. Yes, pleaseC. No, thank youD. Maybe later31. Interviewer: Why should we hire you for this position? Candidate: _______A. I have a lot of experience in the industry.B. I need a job.C. Because I want to work here.D. I don't know.Part V Writing (25 points)Directions: In this part, you are required to write an essay of about 200 words on the topic given below. Your essay should be well-organized, and support your ideas with examples.Topic: The Importance of Networking in BusinessIn today's competitive business world, networking plays a crucial role in building relationships and advancing your career. Networking allows you to connect with professionals in your industry, share ideas, and learn from others' experiences. By attending networking events, conferences, and seminars, you can expand your contacts and stay informed about industry trends.Networking can also lead to new business opportunities, partnerships, and collaborations. By building a strong network of contacts, you can increase your visibility in the industry and create new pathways for growth and success. Additionally, networking enables you to exchange information, seek advice, and gain valuable insights that can help you develop professionally.In conclusion, networking is an essential tool for business professionals to build relationships, expand their knowledge, and advance their careers. By actively participating in networking activities, you can create opportunities for personal andprofessional growth, and enhance your success in the competitive business world.Overall, the 2022 National Business English Professional Level 4 Exam covers a wide range of topics related to business communication, etiquette, and networking. It tests candidates' proficiency in reading comprehension, vocabulary and structure, and dialogue completion. By preparing thoroughly for the exam and practicing regularly, candidates can improve their skills and achieve success in the business English field. Good luck to all the candidates!。
商务英语课堂笔记
2月23日第一课Week 1 vocabulary1.Client客户2.Consumer消费者/用户3.Consumerism消费主义mercial adj.商业的/n.商业广告5.Academic学术的/学院的6.Rudimentary 基本的，初步的7.Structure结构anization组织9.Franchise vt.给…以特许/n.特权，经销权10.Franchisee 特许经营人11.Franchisor 授予特许者12.Pride 自豪/骄傲13.Honour荣誉/光荣14.Determination决心/果断15.Loyalty忠诚/忠实16.Honesty诚实3月1日第二课Topic: telephone mannersVocabulary:Appointment 约定、任命Etiquette 礼节Arrangement 组织Politeness 礼貌Courteous 有礼貌Assistance 帮助Embarrassing 使为难Colleagues 同事Acquaintance 熟悉Associates 同事phone mannerlanguage difficultiesinterpreter / interpretationreception/receptionistconversation/monologue/dialogue二、商务电话中要注意的几个问题：留下好的第一印象1．主动打电话之前，应先做自我介绍Hello. Good morning. Foton truck Beijing. This is ……Good morning, Foton. This is …… How may I help you?2．打电话时应该有礼貌，没有听清楚对方的话，可以说I beg your pardon?或Please speakagain.但不能说“what?”如果你听不清，想让对方说慢一点Excuse me, I can’t understandI beg your pardon, I can’t follow you自己说慢点，让对方意识到自己说太快了3. 打电话时，不能谈论私事。
电话礼仪9篇
电话礼仪9篇电话礼仪 1首先，打电话礼仪1，时间选择：和私人电话选择有效时间，晚上10点以后，早上7点之前不要打电话，吃饭时不要打电话，请不要打电话给假期。
2，空间选择：私人电话较好在家里玩，在单位工作电话。
不要使用单位电话谈私事，不要在公共场所打电话。
3，快乐的心情：打电话的时候一定要保持好心情，所以即使对方看不到你，也会以愉快的语气感染你，给对方留下好印象，因为面部表情会影响声音的变化，所以即使在手机上，我也要看看我的心态来处理它。
你打电话的时候一定不要抽烟，喝茶或吃零食。
即使是懒惰的姿势也可以被另一方听到。
如果你在弯腰时躺在椅子上，另一方的声音是懒惰和懒散的。
如果你坐直，声音会很甜，充满活力。
因此，当你打电话时，即使你看不到对方，你应该把自己看作是在前面，并尽可能地注意你的姿势。
5，通话时长：不宜短。
长话短说，胡说八道。
把最重要的事情放在前面，并在开始时介绍自己。
6，错误的电话主动道歉，发短信的祝福较好带签名。
电话礼仪 2The telephone is an amazingly useful machine, and very easy to use, but believe it or not, people don't always use them effectively. Because we're busy and focused on ourselves, we often use our phones in a manner that's helpful for us, but not necessarily for everyone else.Hopefully you know a few of the basics, such as keeping your phone volume low, or on vibrate, resisting the urge to use them during meetings or training sessions, and of course, refraining from personal texting while at work. For personal texting, it's best to give yourself one or two times per day. You'll step away from your work, say, outside, or in a cafeteria, and then engage your personal texts.Those are obviously important, but what I really want you to think about is how you interact and respect the person with whom you're speaking. And that begins before you even pick up the phone. When you hear the ring, grab a pad of paper and pen, so you can be ready to take needed notes without causing a delay while you look around your desk. Before saying "hello," I want you to smile, and choose to be positive. How you feel will be sensed by the person on the other end of the phone, so smileand make a positive impression.Finally, during the call, remember to never interrupt the person. Interrupting tends to be viewed by everyone as a sign of disrespect. If you're very busy and facing a huge deadline, you can shape the call when it's your turn to speak, for example, by telling them you need to get back to them, but then, do suggest a specific time. Of course, if you're honestly not able to talk, you probably shouldn't have answered the call, unless it's your boss, or a person you're expecting an important call from.电话礼仪 3Telephone mannersWhile today's phones are capable of countless special functions, remember that basic etiquette still applies. Being aware of who is with you and where you are when receiving a call is important, as well as having an awareness of your volume and tone of voice. If you don't want anyone to hear your conversation, chances are they don't want to hear it either!Cell phones are great—they keep us in touch with friends and family and can be life savers in an emergency. But they canalso be annoying if not used thoughtfully. Remember, it doesn’t have to be on all the time and you don’t always have to answer it immediately. Learn to use your phone’s features like silent ring, vibrate and voicemail to handle the times when your phone would be bothering others if it rang and you answered it.1.Be in control of your phone, don't let it control you!2.Speak softly.3.Be courteous to those you are with; turn off your phone if it will be interrupting a conversation or activity.4.Watch your language, especially when others can overhear you.5.Avoid talking about personal problems in a public place.6.If it must be on and it could bother others, use the silent ring mode and move away to talk.7.Don’t make calls in a library, theater, church, or from your table in a restaurant.8.Don’t text during class or a meeting at your job.9.Private info can be forwarded, so don’t text it.10.NEVER drive and use your phone at the same time.电话礼仪 4The telephone is an amazingly useful machine, and very easy to use, but believe it or not, people don't always use them effectively. Because we're busy and focused on ourselves, we often use our phones in a manner that's helpful for us, but not necessarily for everyone else.Hopefully you know a few of the basics, such as keeping your phone volume low, or on vibrate, resisting the urge to use them during meetings or training sessions, and of course, refraining from personal texting while at work. For personal texting, it's best to give yourself one or two times per day. You'll step away from your work, say, outside, or in a cafeteria, and then engage your personal texts.Those are obviously important, but what I really want you to think about is how you interact and respect the person with whom you're speaking. And that begins before you even pick up the phone. When you hear the ring, grab a pad of paper and pen, so you can be ready to take needed notes without causing a delay while you look around your desk. Before saying "hello," I want you to smile, and choose to be positive. How you feel will be sensed by the person on the other end of the phone, so smileand make a positive impression.Right after you say "hello," be sure you've turned away from your computer towards the area of your office least likely to be distracting. No multitasking of any kind allowed—in fact, just looking at your pad of paper and pen is a really good idea, because it encourages cognitive focus. Next, if the call isn't for you, but is for someone else in the department or company, don't say wrong number; don't say they did anything wrong at all. Instead, help them. Connect them to the person, or at least share relevant contact information.Finally, during the call, remember to never interrupt the person. Interrupting tends to be viewed by everyone as a sign of disrespect. If you're very busy and facing a huge deadline, you can shape the call when it's your turn to speak, for example, by telling them you need to get back to them, but then, do suggest a specific time. Of course, if you're honestly not able to talk, you probably shouldn't have answered the call, unless it's your boss, or a person you're expecting an important call from.The telephone is your friend, but if you don't use it correctly, it won't necessarily make you look friendly.Remember the tips above, and you'll connect successfully by building only positive impressions.电话礼仪 5一、及时接听接电话时，电话铃一响，无其他特别要紧的事情，都应主动接电话，电话礼仪培训心得。
七下第一单元关于电话对话的英语作文
七下第一单元关于电话对话的英语作文全文共6篇示例，供读者参考篇1Hello, My Friends!Today I'm going to tell you all about telephone conversations in English. It's a super important skill that we need to learn. Talking on the phone can be a little tricky, but don't worry, I'll explain everything clearly.First of all, when you make a phone call, you need to greet the person properly. You can say "Hello" or "Hi, this is [your name]." It's polite to ask "How are you?" as well. If someone calls you, you should say "Hello, this is [your name] speaking."Now, let's talk about making requests on the phone. Sometimes you might call a friend or family member to ask them something. You can say "Can I speak to [person's name], please?" or "May I speak with [person's name]?" If they aren't available, the person who answers might say "I'm afraid [person's name] isn't here right now. Can I take a message?"Oooh, taking messages is an important part of phone calls too! If you need to take a message, you should ask "Can I take a message?" and write down what the caller says. The message usually includes who the call is for, who the call is from, the reason for the call, and maybe a phone number to call them back.What if you call someone and they don't answer? Well, you'll probably get their voicemail. On voicemail, you should say your name, a brief message about why you're calling, and ask them to call you back. Don't forget your phone number!Sometimes on phone calls, we might need to ask the person to repeat something, especially if it's a bit unclear. We can politely say "Sorry, could you repeat that please?" or "Pardon me, I didn't quite catch that."Telephone conversations can also involve making arrangements like setting up meetings or play dates. You might say "Are you free on [day] at [time]?" or "What about meeting at [place] on [day]?" Remember to confirm the details at the end too!Now, what if you need to end the call? You can use polite closings like "Okay, thanks for calling" or "I should go now, bye!"Sometimes we also say "It was great talking to you" or "Have a nice day!"Phew, that's a lot of information about phone calls! Let's practice with some examples:Example 1:You: Hello, this is [your name].Friend: Hi [your name], how are you?You: I'm good thanks, and you?Friend: I'm doing well too. Hey, are you free this Saturday to go to the park?You: Sure, what time were you thinking?Friend: How about 2 PM? We can have a picnic!You: Sounds good, I'll see you at 2 PM on Saturday then.Friend: Great, talk to you later!You: Bye!Example 2:You: Hi, may I speak to Mrs. Smith please?Person: I'm afraid she's not here at the moment. Can I take a message?You: Yes, could you tell her that [your name] called about the homework assignment? My number is 555-0123.Person: Okay, got it. [Your name] called about homework, 555-0123.You: Thanks so much!Person: You're welcome, bye now.Well done, you're getting the hang of it! Making phone calls in English can seem a bit scary at first, but if we practice the right phrases and stay polite, it becomes much easier. I'm proud of you all for working so hard!Let's keep practicing telephone English because it's a very useful skill. Speak clearly, use good manners, and don't be afraid to ask the person to repeat anything you didn't understand. You've got this!篇2My Experiences with Phone CallsHi there! My name is Amy and I'm a 5th grader. I wanted to tell you all about my experiences with phone calls. Phone calls may seem like a basic thing to adults, but for us kids, they can be a little tricky at first!When I was younger, probably around 7 or 8 years old, I didn't really use the phone much. My parents tried to teach me phone etiquette, like how to answer politely and speak clearly. But to be honest, it was kind of intimidating at that age! The phone would ring, and I would feel nervous about picking it up, in case it was someone important like a teacher or family friend.My first phone conversations were usually very short. If it was a relative calling, I would just say "Hi" and then hand the phone to my mom or dad. For calls from my friends' parents trying to set up a playdate, I would clumsily scramble to get my parents on the line.As I got a little older though, around 3rd or 4th grade, I started getting more comfortable with phone calls. My friends and I would call each other fairly often, mainly to chat about things going on at school or to make plans for the weekend. Those calls were a lot more relaxed since it was just catching up with my buddies.There was one funny incident I remember from a phone call with my friend Jessica. We were trying to schedule a sleepover, but we got distracted chatting about other things as kids often do. After about 20 minutes, Jessica's mom came on the line and jokingly said "Okay you two, that's enough gossiping for today!" Jessica and I both turned bright red, but we laughed about it after.Speaking of being distracted on calls, another bad habit I had for a while was not giving the person my full attention. I would be trying to watch TV or play video games while attempting to have a conversation. That usually didn't work out too well! The person would have to keep asking me to repeat myself.My parents and teachers reminded me over and over about the importance of giving my full focus during a phone call. They would say things like "Can you imagine if you were on the phone with a teacher or doctor while playing a game? That would be disrespectful." That helped me improve my active listening abilities.Someday, I know phone skills will be really important, maybe for things like job interviews or speaking to customer service representatives. So even though it was difficult at first, I'm glad Ibuilt up those skills through daily practice with my friends and family while I was young.These days, as a young teenager, I feel pretty comfortable communicating over the phone. I still prefer texting or video chatting with my friends when possible. But if I need to make a call, I can speak clearly, listen attentively, and maintain proper phone etiquette.Just last week, I had to call the movies to check some showtimes for my cousins who were visiting. I won't lie, there was a little voice in the back of my head that said "You got this, no need to be nervous like when you were little!" I confidently made the call, got the info I needed, and relayed it to my cousins. Baby steps, but moments like those make me feel grown-up in a way.Who knows what types of important phone calls are in my future? Job interviews, calling doctors or insurance companies, things like that. While they may sometimes feel like a hassle compared to more modern communication methods, speaking skills on the phone are still super useful.I'm grateful that my parents, teachers, and others took the time to help me practice phone skills little by little while I was young. It's a life skill that seemed daunting at first, but hasbecome second nature through years of small efforts and repetitions. Kids, don't get frustrated if you struggle at first! It takes time, but you'll get there. And who knows, maybe crazy hologram phones or something will be invented before we're adults anyway!Those are my thoughts and experiences so far with making phone calls. They've gone from intimidating, to frustrating, to finally becoming a normal part of everyday life. I wonder what other types of new communication technologies await us as we get older? But no matter what, building strong speaking and listening abilities will always be important. Okay, time for me to run - talk to you later!篇3My Telephone AdventuresHi there! My name is Emily and I'm going to tell you all about using the telephone. The telephone is a really cool invention that lets you talk to people far away. It's kind of like magic! You pick up the receiver, dial some numbers, and suddenly you can hear someone's voice even if they're on the other side of the world. Isn't that crazy?I got my very first mobile phone for my 10th birthday last year. It's pink and has sparkly stars on the case. My parents said I was finally old enough to have my own phone, as long as I followed all the rules. The first rule is that I can only call family members and a few approved friends. No calling random numbers! That's smart because there could be bad people on the other end.My favourite people to call are my grandparents. They live in another city, so the only way I get to talk to them is on the phone or by video chat. Whenever the phone rings and I see their names pop up, I get so excited! I love hearing their voices. We tell each other about our days, the books we're reading, the foods we've cooked, and anything else going on in our lives. Sometimes my grandpa even tells me jokes to make me laugh.Using the telephone for the first time was a little scary though. I remembered learning about it in school, but actually doing it felt strange at first. My hands were shaking as I dialed the numbers. What if I messed it up? What if they didn't hear me properly? After a few rings, my grandma answered with her warm, comforting voice. "Hello sweetie! It's so good to hear from you." She talked me through it patiently until I relaxed.Another fun thing about phones is you can call your friends after school or on the weekends. We'll chat about our favorite TV shows, movies, video games, or whatever is going on at school that day. Sometimes we'll even put the phone on speaker so a whole bunch of us can join in one big conversation! It's like having a party line. We have to take turns talking though, or it gets too chaotic with everyone yelling over each other.There are some phone rules we have to follow at my house too. We can't be on the phone too late at night since that's disruptive for others trying to sleep. And if someone is on an important call for work or something, we're not allowed to interrupt. Being courteous to others is important with phones.My friend Jake is absolutely hilarious on the phone. He'll put on funny voices and make up ridiculous stories to tell me. Once he pretended to be a monster who lived under the highway and only came out at night to scare drivers! I was cracking up as he rampaged around, going "RAWR! I'm the highway monster!" Thank goodness no one else was home because we were being so loud and silly.Phones can definitely come in handy too. Like when I was at the mall with my parents and we got separated, I was able to call them on my mobile and find out where they were. Or when theelectricity went out during a storm and my dad had to call the power company to report it. Grown-ups use phones for important things like that all the time.I even saw a phone once that looked antique and vintage. You spun a dial instead of pressing buttons! It looked like something out of an old movie. My teacher told us those were called "rotary phones" and people used them a very long time ago, before modern push-button phones were invented. Weren't the olden days fascinating?Of course, phones can also be a major pain sometimes. You'll be right in the middle of an awesome game level, and then your mom calls and interrupts you. So annoying! Or your phone battery dies while you're trying to make an important call. Or you keep getting bombarded with spam calls and having to hang up on pesky telemarketers. Those are the downsides of phones for sure.But overall, using the telephone is a fun way to stay connected to friends and family. You get to hear their actual voices, which is way better than just texting or emailing. And who knows what telephones will be like in the future? Maybe someday we'll have hologram phone calls where people's full 3D selves appear in front of you! Now that would be incredible. Ican't wait to see what happens next with this amazing technology.Well, thanks for reading about my telephone adventures!I've already rambled on for way too long. I better hang up now before my parents yell at me for going over my monthly minute limit. Catch you later!篇4Talking on the Phone is A-W-E-S-O-M-E!Hi everyone! Today I want to tell you all about something that is just super cool - talking on the phone! I know phones have been around for a really long time, but using them is still one of my favorite things. Whenever I get to call my friends or family members, it makes me happy. Let me explain why I love phone calls so much!First of all, you can basically transport your voice across huge distances just like that! Isn't that wild? One second you're in your living room, and the next second your voice is coming out of a phone miles and miles away. It's like being a magician! You can talk to your grandparents across the country, or even to someone on the other side of the world if you want. That's some crazy long-distance magic right there.But it gets even better - you can hear their voice too, clear as day, like they're right there with you. You don't have to wait days or weeks for a letter to arrive. You can have a real conversation back-and-forth, just chatting away. It's the next best thing to actually being together in person. Except you can do it in your pajamas if you want! How convenient is that?Speaking of convenience, phone calls are so handy for making plans with your friends. Like just the other day, I was talking to Jessica about having a sleepover this weekend. Right there on the phone we could go back-and-forth - "What night works best for you?" "Are your parents okay with it?" "What snacks should we get?" Bang bang bang, everything figured out in just a few minutes. Try doing that with letters or email and it would take all week!Another reason I love phones is that you can multitask during the calls. Need to doodle or play with your pet hamster while chatting with your buddy? No problem! You can let your brain concentrate on the conversation while your hands stay busy. Try doing THAT with a video call and your friend would be like "Uhh, what are you doing over there?" This way you can make the most of your time.Oh, and don't even get me started on all the awesome ring tones and phone case options there are now. You can totally express your personality and style just from how your phone looks and sounds. My BFF Samantha has a cat phone case with aPURRRRing ring tone. How cute is that? Maybe a little too cute if you ask me, but still a fun way to make your phone yours.The only bad thing about phone calls is if you get interrupted by bad reception or a bad connection. You'll be in the middle of an amazing story when suddenly -"Ca...yo...her...me...brrrzzztttt?" And you have to be like "HELLO? HELLO? I can't hear you! You're breaking up!" That's so frustrating when it happens. Luckily it doesn't happen too too often these days.Another tiny downside is you can't really see the person's face or read their body language when you're on a voice-only call. You have to go more by the tone of their voice to figure out if they're being sarcastic or sad or whatever. It's not a huge deal, but sometimes I do wish I could see my friends' expressions too. That's one advantage video calling has for sure.Anyway, those are just some small imperfections. Overall, good old phone calls are still one of the main ways I love to connect with people! There's something so simple yet powerfulabout that totally ordinary "ring ring" sound. You never know whose voice is going to be on the other end or what you might talk about. Could be a quick check-in, could be catching up for an hour, could be making epic weekend plans. Every call is a fresh opportunity for conversation and fun!I hope you guys appreciate phone calls as much as I do now. The next time your parent, friend, or cousin gives you a ring, don't just grunt "Yeah?" into the phone. Get excited! This is your chance to talk, share stories, laugh together, and make that person feel loved. You're instantly being transported across distance just by hearing their voice. Isn't that kind of amazing? These days we have so many messaging apps and ways to be constantly connected online. But there's still nothing quite like an actual human voice coming through those phone lines. Tap into that old-school magic, recently invented humans! Phone calls deserve way more hype if you ask me.Okay, I'll wrap this up now since I'm getting close to my 2000 word limit. Let me just say one more time - PHONE CALLS ROCK! Whether you're calling home from school, checking in with your BFF, or leaving a sweet voicemail for Grandma, talking on the phone is awesome. Don't take it for granted! Make sure to pick up next time that ringtone starts playing.Talk to you later!XXOO,[Your name]篇5My Super Awesome Adventures on the Telephone!Hi there! My name is Sammy and I'm going to tell you all about my hilarious experiences using the telephone. Telephones are these really cool devices that let you talk to people far away. It's like magic, but sciencey!The first time I used a telephone by myself was so exciting. My heart was beating like a drum in a rock band! I dialed my grandma's number really slowly and carefully.5...1...0...2...8...6...7...3. I was sweating buckets waiting for her to pick up. Finally, I heard "Hello?" on the other end. We chatted for ages about everything - her garden, my soccer practice, you name it!Another time, I was on the phone with my best friend Billy. We were trying to decide what game to play at his house that weekend. While I was talking, I slurped up a whole glass of chocolate milk without realizing it. When I finished, I let out theloudest, most monstrous burp ever! It honestly sounded like an ogre. Billy cracked up laughing so hard he started choking. His mom had to thump him on the back!Speaking of moms, I once got in big trouble for being silly on the phone. I was talking to my aunt, and I thought it would be hilarious to make funny sound effects. So I started going "Beep boop beep! You've reached the robot line!" in a silly robot voice. Turns out my aunt didn't have much of a sense of humor that day. She told my mom, and I ended up grounded from video games for a week. Whoops!Sometimes using the phone can be stressful though. Like when I have to make important calls. One time I had to phone the movies to buy tickets for my friend's birthday party. There were going to be 10 of us! I was so nervous about getting the details right. "H..h..hello? Can I get 10 tickets for the 6pm showing of Space Battles 5 please?" I must have said please about 20 times. Phew!There was also this one time when the phone lines at my house stopped working. No calls would go through at all! My dad was on the phone with the telephone company foreverrrr trying to get it fixed. He kept putting me on hold to test if it was working yet. I'd shout "HELLO? HELLOOOO?" at the top of mylungs, but no one could hear me. It was like being trapped in a nightmare! Finally they got it all sorted out after like 3 hours. Yeesh!Probably the funniest telephone moment I've ever had was when I was trying to prank call someone as a joke. I found a random number online and dialed it. When the person answered, I said in a really deep voice "HELLO SIR, THIS IS THE王从从军COVID INVESTIGATOR CALLING." I didn't even know what I was saying, I just thought it sounded funny and official. Turns out I accidentally called a doctor's office during a night shift! The person on the other end was so confused. We both ended up laughing about it though, so no harm done.I bet you're wondering what's up with all these crazy telephone tales? Well, a few years ago my grandpa got rid of his home phone altogether. Now we can only talk to him on his mobile phone or video chat. It's taking me awhile to get used to not using a regular telephone as much. I kind of miss the goofy stuff that would happen!Anyway, those are some of my most epic telephone experiences from over the years. Telephones are great for keeping in touch with friends and family. You just have to watch out for burping incidents, terrible pranks, and getting trapped inrobot voicemail nightmares. The joys of using the telephone, am I right? I'm out of here - I've got a very important video call to make about wanting a pet llama. Wish me luck!篇6Talking on the Telephone is Lots of Fun!Hi there! My name is Timmy and I'm going to tell you all about how much I love talking on the telephone. Telephones are just the coolest gadgets ever invented, if you ask me. They let you speak to people who are miles and miles away like it's magic!The first time I used a real telephone was when I was 6 years old. My grandparents live in another city and I really missed them. Mom let me call them up one day after school. I was so excited! I carefully dialed the number, putting the receiver up to my ear. It rang a few times and then I heard my grandpa's voice! I couldn't believe my ears. He sounded just like he was in the same room as me. We chatted for a little while until my talking time was up. From that day on, I was hooked on phone calls!Now that I'm older, I use the phone way more often. Sometimes I call my friends after school just to gab about our days or make plans for the weekend. "Hey Sarah, wanna come over and play Mario Kart tonight?" I'll ask. Other times we calleach other if we get stuck on our homework. "Billy, what did you get for Number 8 on the math worksheet? I'm not understanding it," I'll say. Having a friend on the line makes tough assignments feel a lot easier.My favorite times on the phone are when we do funrole-playing games together. One game we play is to pretend I'm a radio DJ hosting a talk show. "Thanks for tuning in tonight, folks! We'll be taking caller questions about pets after these messages." Then my friend will call in as different callers. "This is Samantha from Oak Street. I have a question about my hamster..." We just crack up laughing the entire time. Such a blast!Of course, there are phone rules we all have to follow, like keeping conversations short so others can use the line. Andwe're never supposed to give out personal information to strangers on the phone. Oh, and prank calling is a total no-no. One time this bully kid from school called me and started saying mean things. I just hung up right away because that's not cool at all. Luckily my parents have Caller ID to block numbers like that.The way phones work by carrying your voice through those tiny wires is pretty amazing when you think about it. I saw a video in science class that showed how the technology works. It'sall because of this genius guy from Scotland named Alexander Graham Bell. He accidentally spilled acid one day while trying to find a way to help deaf people hear better. The liquid ended up carrying the vibrations of his voice! That led him to invent the very first telephone in 1876. Isn't that wild?Nowadays there are all sorts of fancy phones too, like smartphones and video calling. My parents have iPhones they can use to surf the web from anywhere. Some kids at my school have phones now for emergencies, but I'm still rocking the good old landline at home. There's just something nostalgic and fun about holding that receiver up to your ear, you know? No matter how many new high-tech phones get invented, I'll never get tired of traditional phone calls.Talking on the telephone lets you experience the whole world from the comfort of your own home. You can reach out across cities, states, even other countries with just a simple dial! Whether you're chatting with grandparents, giggling with your BFF, or placing an order for a pizza delivery, the telephone makes distant places feel just a ring away. That's why for me, using the phone will always be a wonderfully entertaining way to connect with others near and far. The end!。
MANNERS英语PPT演讲材料
Do
• Look at the person or people you are talking to • If you haven't met before, introduce yourself and ask their name • Ask questions when you don't understand something
MANNERS
2013/10/2 7
Instroduction
• Manners are something used every day to make a good impression on others and to feel good about oneself. No matter where you are - at home, work, or with friends practicing good manners is important.
04
Conclusion: Getting Along With People
Table Manners
• Whether you're eating at a fancy restaurant, in the cafeteria (自助餐厅), or at home with friends and families, good table manners make for a more pleasant meal.
01
01
02
Telephone Manners
03
Conversation
Table Manners Table Manners
04
Conclusion: Getting Along With People
综合英语（二）下册课文翻译及详解解析
综合英语（⼆）下册课⽂翻译及详解解析Lesson OneCourtesy: Key to a Happier World礼貌：⼀个更加愉快的世界的秘诀Dr. Norman Vincent PealeLearning Guide⼈⽣活在群体之中，为了解决⾃⼰的⾐⾷住⾏，处处都要与他⼈打交道。
即使是在英国⼈称之为―⾃⼰的城堡‖的家⾥，⼈们也必须和睦相处，才能相安⽆事。
风烟四起，⾆战连绵，轻者使团体和家庭⾯和⼼不和，重者会导致团体⽡解，家庭破裂。
处理好⼈际关系的秘诀是什么？本⽂作者在多年⼼理咨询⼯作中得出结论：以礼待⼈。
他认为，不可⼩看如何对待他⼈⼀事，礼貌不仅仅是个⼈举⽌问题，⽽且也反映⼀个⼈的⼈⽣观。
他还提出了⼀些化解⽭盾和冲突的具体建议，你不妨试试。
1 ①Many years ago trying to help people with every kind of trouble left me with one sure conviction: in case after case the difficulty could have been overcome — or might never have arisen — if the people involved had just treated one another withcommon courtesy. 多年以前，帮助⼈们解决各种各样的问题的过程使我深信：在⼀个个事例中，如⼈们相互以礼相待，问题完全可能会得到解决，或许根本不会出现。
①Many years ago trying to help people with every kind of trouble left mewith one sure conviction...多年以前，帮助⼈们解决各种各样问题的过程使我深信......Trying to help people with every kind of trouble caused me to believe one thing firmly…2 ①Courtesy, politeness, good manners — call it what you will, the supply never seems to equal the demand. 礼貌也好，客⽓，或⽂明举⽌也好，⽆论你如何称呼它，其供应似乎总是⼩于需求。
国际医学会议交际英语课件Unit16
• Nowadays online applications such as WeChat, Skype or Facetime also suffice our needs of talking with others.
Reflections and Practice
1. Group work. Form a group of four to five, and discuss the following questions. 1) What behaviors are considered rude or unprofessional for a telephone conversation? 2) Are there any new manners we should pay attention to for new forms of telephone calls, such as Facetime or WeChat video talk? 3) Could you think of more rules in terms of telephone etiquette?
1) One speaker is supposed to give a speech at 10:00 a.m. next morning. Just the night before, the speaker is calling the organizing committee that he would like to change the title of his presentation. However, all the conference paper has been printed and handed out, and there is no time to rearrange everything.
涉外秘书沟通实务-1
Be well understood 正确传达信息 This one's a no brainer but sometimes we get so caught up in the necessary speed of life (or in fact the customer's speed of life) so we rush through a call. Slow the pace down, enunciate your words , moderate your voice volume (especially if you're on a noisy site and tempted to shout to be heard above the hammering/drilling).
Part one: General knowledge 电话沟通须知 How to handle telephone communication properly如何正确处理电话交流 Secretaries hand telephone communication every day. Screening calls is often an unpleasant part of the job. But it is sometimes necessary because the person for whom you are screening does not always have time to talk or want to talk to the caller. In the opening case, the receptionist is not successful in screening the coming calls since she leaves doubt that Ms. Stell is THERE in the office by asking who the caller first instead of declaring that Ms. Stell’s unavailability.
Telephone manner电话礼仪
接听电话A 接听电话A B C Eg：早上好，中餐厅，请问有什么可以帮您？ Eg：早上好，中餐厅，请问有什么可以帮您？
如何转接电话？ 如何转接电话？
How to transfer the phone?
转入 *81* 电话分机号 # 转出 R 分机号
道别 FAREWELLS
A. “还有其它事需要帮忙吗? ” 还有其它事需要帮忙吗? 还有其它事需要帮忙吗 “ Anything else I can do for you?” B. 愉快的道别 – “谢谢您的来电．” 谢谢您的来电． Pleasant goodbye- “Thank you for calling.” C. 把听筒轻放回去 Replace receiver gently
接听电话标准 Standards for Answering the Phone
在铃响三声以内 within 3 rings 电话铃响三声以上接听 A.问候 A.问候 B.报部门 B.报部门 C.提供帮助 C.提供帮助
“对不起，让您久等了” 对不起，让您久等了”
早上/下午/晚上好 早上/下午/ 请问有什么可以帮您？ 请问有什么可以帮您？
完成本课程后，你将能： 完成本课程后，你将能：
Upon completion of the course, you will be able to:
礼貌地接听电话
与对方进行有效沟通， 与对方进行有效沟通，主动提供帮助
礼貌地转接电话
专业地结束电话
培训内容 Training Content
接听电话 转接电话 注意事项 receiving telephone transferring telephone don’t do & don t
服务英语汇总
Telephone Manners & Skills电话礼仪及接听技巧目录一、前厅部 (2)二、康体部 (4)三、餐饮部 (6)四、ＳＰＡ (8)前厅部：1. Good morning/afternoon/ evening,sir/madam. How may I assist you ?早上好（下午、晚上好），好，先生（夫人）,请问有什么可以帮到您呢？2. Welcome to Mang Rove Club House.欢迎光临上善生活馆！3. See you later (tomorrow).以后（明天）见！4. Have a good time.祝您过得愉快！5. Mind (or watch) your step!请走好！6. Sorry for you waiting.对不起，让您久等了。
7. Just a moment, please.请稍等一下。
8. Pardon（sorry）?请再说一遍好吗？9. Of course.当然可以。
10. Let me show my club house.我来带您参观上善生活馆。
11. Swimming pool 游泳池、Gym 健身房、T-house restaurant T-house餐厅、Yoga瑜伽Apartment 公寓、Lobby bar 大堂吧、Cashier收银员、Reception前台接待12. The Telephone number is 26789999.电话号码是26789999。
13. I’m so sorry, I can n ot speak English.对不起，我不会说英语。
14. Do not worry.别担心。
15. I ask manager to help you.我请经理过来帮助您。
16. How much?多少钱？17. Fifty yuan per time.每次50元。
18. This is Business card for the clubhouse.这是上善生活馆的名片。
英语中的礼貌用语
Take care
a point farewell expressing concern or care39;s well being
Matters needing attention
03
02
Good afternoon
used during the afternoon hours, after noon until evening
Hello
A general meeting that can be used at any time of the day
04
Farewell language
Matters needing attention
When using political language, it is important to use the appropriate form based on the situation and the person you are addressing For example, using "Thank you" instead of "Thanks" may sound more formal and relevant in some situations
Do you need any assistance This is an information and general expression of willingness to help
I'd be happy to help if I can: This is a case and information expression of willingness to help
当代高职高专英语第一册unit3资料
2. Appreciate v
To be grateful for sth that sb has done 对—非常感谢 （通常不用进行时，后接名词，代词或动名词作宾语） e,g I appreciate your help. I appreciate your making effort to come. -to understand fully, recognize 完全了解，明白 e,g she appreciates the dangers of the situation. 她充分意识到局势的危险。
hereadv位于句首时如果句子的主语是名词或名词短语的话应当使用倒装结构主语和谓语的位置互换如果主语是代词句子主语和谓语的位置保持不变studentsherepeoplehave是定语从句修饰thedifferences
Unit 3 Manners
Discussion
Do you think you’re a person
-to keep (an agreement) often by making a payment 执行、承兑
e,g The bank has refused to honor his cheque. 银行拒绝兑现他的支票。
N.-a person or thing that brings great pride and pleasure 增光的事，引以为荣的事物
Discussion
A friend from Britain named Jack invites you to have dinner at his home at 7:00 pm. What will you do if you want to make a good impression on the others?
Telephone manners
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• When you do not use the phone, please lock the phone button, to prevent accidental call such as 119, 110, 120, and other special telephone number. • 当不使用手机时，请锁住手机按钮，以防意外拨打诸如119、110、 120等特殊的电话号码。
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Basic manners
1. Pleasant voice 2. To have a happy mood 3. A clear and light voice 4. Quick and accurate answer 5. A serious and clear record 6. To understand the purpose of the telephone 7. To hang up the phone politely
Telephone manners
main contants
1.Telephone manners catagories
2.Tips of calling
Tips of calling
• Two ways of telephone manners
• Ordinary telephone manners • Business telephone manners
phone manners
10. Phone Manner10.1 TELEPHONE COURTESY10.2 Tips on Telephone Usage10.1 TELEPHONE COURTESY服务英语之电话礼仪Foreword前言We all know that, through the telephone, we can make appointments, confirm reservations, take food orders, give wake-up calls…but are we aware that we are also creating “impressions” through the way we receive and make these calls?Telephone Courtesy for Service Distinctiveness, shows the way to conveying thoughtfulness, enthusiasm and professionalism. It will help us show the guests that we care for their feelings and their needs, and that we believe our guests are important.In short, this booklet aims to help you communicate, through telephone courtesy, your commitment to SHERATON Service Distinctiveness. We hope you will find it useful.众所周知，我们可以在电话中安排约会，确认预定，点菜，叫醒……然而，我们有没有真正意识到接听电话和打电话的方式给对方留下的印象？Making Calls 打电话Greeting问候Identifying Yourself说出自己的姓名Asking To Speak To Someone要求和某人说话Leaving A Message留口信Closing The Conversation结束对话Greeting问候Service Distinctiveness means greeting the other party cheerfully:愉快的问候对方GOOD MORNING早上好GOOD AFTERNOON下午好GOOD EVENING晚上好Identifying Yourself说出自己的姓名Service Distinctiveness means identifying yourself and your organization/department voluntarily and clearly:主动清晰的说出自己的姓名以及酒店或部门名称THIS IS FROM SHERATON.我是喜来登的某某。
电话礼仪TelephoneManner
2020 3:54:30 AM03:54:302020/10/13
• 11、自己要先看得起自己，别人才会看得起你。10/13/
谢 谢 大 家 2020 3:54 AM10/13/2020 3:54 AM20.10.1320.10.13
• 12、这一秒不放弃，下一秒就会有希望。13-Oct-2013 October 202020.10.13
How to spell your name ,please? 谢谢您的来电。
Thanks for your calling. 没关系（当对方表示感谢时）
You are welcome.
其它严禁事项
在前台或工作区域喧哗及说笑聊天 使用方言、或用暧昧、厌烦的口气和客人进行沟通 工作时间处理个人事务 工作时间长时间接打私人电话 公话私用 态度冷漠，无动于衷
对不起，这里是青和锦江国际酒店，请问有 什么可以帮到您吗？
常用电话处理用语（中英对照）
请稍等/ One moment,please.
Hold on, please. 对不起，***现在不在办公室/
I am sorry, ***is not in the office now. Sorry, *** just left the office. 对不起，***正在开会 I am sorry, ***is in a meeting 对不起，*** 正在占线 Sorry, his/her line is busy. 请问您贵姓？ Who is speaking ,please. May I have your name,please.
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8、业余生活要有意义，不要越轨。20 20年10 月13日 星期二 3时54 分30秒0 3:54:30 13 October 2020
国际商务礼仪
Position and Status：地位与身份
Status is associated with educational level and a person's occupation. Surveys show that medical doctors and college professors have high status in the U.S. 地位与教育水平和个人的职业是联系在一起的。调查显示，医生和大学教授在美国有很高的社会地位。India has a caste system determined at birth. Interaction between castes is limited. 在印度，等级在出生时就已决定了。不同等级之间的交流是很有限的。Gender is related to position and status. Women are considered as equal to men in the U.S. In other cultures (the Middle East), women are not considered equal. 性别与地位和身份有关系。在美国女性被认为和男性一样平等。在其他国家（中东）女性就不平等。
跨文化交际导论(英文版)(第二版) chapter 8 Culture and Business Etiquette
Rank and title
time names
Gift giving
Drink
Commu nication s
behavior
Food
2 Creating a Powerful First Impression
First impressions are made only once but are remembered forever.
3. Business Scheduling
3.1Appointing Making The ways in which you make initial contact and an appointment can range from a brief telephone call to writing a formal letter of request or the use of a “go-between” or emissary.
职业便装Business Casual:
两件套裙装或裤装（休闲款式）或连身裙或针织衫 Suit(casual type) or one-piece dress 长袖衬衫shirt with long sleeves 皮鞋shoes
Business Dress for Lady
皮鞋shoes
Female in Iran (Arabic world)
Punctuality Make appointments in advance. Intermediary Emotional ties
3.2 Recognizing Rules and Customs
When scheduling business, you need to take into consideration various rules of engagement with people from different cultural backgrounds. The first thing you should know is their typical hours of work, lunch, and break time so as to make appointments at a proper time.