团队建设和教育培训讲义

Employment & EducationNancy Longacker, Coordinator, Program Development &ResearchTina Mone, Coordinator, Employment ServicesPatricia Thorne, MDS Coordinator, Stratton VA Medical Center©SUNY University Center for Academic and Workforce DevelopmentHistory ofEducational Opportunity CentersFounded1966 as one of 4 Urban Centers. Original CentersBrooklyn, Manhattan, Albany, Buffalo. RenamedEducational Opportunity Center in 1973CentersCurrent centersBuffalo, Rochester, Syracuse, Capital District, Westchester, Bronx, Brooklyn, Queens, Manhattan and Long Island.Counseling and Outreach Centers Schenectady and North Bronx.Program Objectives and ServicesTo provide non-degree education for educationally underprepared and economically disadvantaged persons who are not adequately served by secondary schools or institutions of higher education.Program Objectives•Explore options•Achieve educational and occupational objectives;•Address deficits•Access to higher education•Opportunities for cultural, intellectual, and social enhancement for residents of economically disadvantaged communities.Service Population•Adults•Out-of-school youth over 16•Low income•Inadequate preparation•for college admission•entry into productive employment.Eligibility Criteria•Economic •AcademicEconomic Eligibility CriteriaEconomic:•Household size•Total annual income•25% of the total enrollment can exceed theeconomic guidelines if extenuating circumstances exist that warrant a waiver of the income guidelines.Academic EligibilityEducationally underprepared:Lack of educational credentials,competencies and/or skills necessary toundertake higher education or to obtainsustained employment.May also qualify because of significantbarriers to effective participation in academic or employment settings.Instructional Departments•Academic•Service•Technical•BusinessAcademic Programs•English for Speakers of Other Languages •Remedial or Pre-GED Programs •GED•College PreparationService Programs•Nursing Assistant•Culinary (Basic and Advanced)•Cosmetology•Nail SpecialtyTechnical Programs•Building Trades •Carpentry•WeldingBusiness Programs•Data Entry•Office Assistant•Keyboard Trainee•Keyboard Specialist•Information Processing Specialist •Medical Office Clerical Assistant •Medical Information Processing SpecialistInstructional UniquenessContinuous enrollment –students enrolled weeklyIndividualized instructionCompetency based performanceEnrollmentCDEOC Annually approximately1,100 unduplicated student enrollments 1,600 program enrollmentsAll EOC’s Statewide16,000 unduplicated student enrollmentsOutcomesEducational GainsEmployment or Employment Upgrades College PlacementCommunity OutreachHousing Authorities Community Based Organizations Educational FacilitiesPartnerships with Employers A Win-Win for Employers& Job SeekersServices to Employers& Job SeekersEmployment Services Center NYS DOL Wage Subsidy Provider Tax CreditsEmployer PartnershipsNursing AssistantEddy and Seton HealthParticipation in regularly scheduled classesIn some cases participants paid while trainingSeparately scheduled classes & expedited time frameEmployer PartnershipsWeldingIntermagetics General Corporation Curriculum modifiedJob opportunities while trainingEmployer PartnershipsAcademic PreparationGovernor’s Office of Employee Relations Project ReachJob site trainingLiteracy, GED PreparationCustomized ProgrammingEmployer ConsiderationsIdentifying ParticipantsPay Considerations During Training Addressing Academic Deficiencies Maintaining Communication Problem SolvingConsistent PoliciesBenefits of PartneringFor the Educational ProviderExpands Program OfferingsIncreases Other Employer’s Awareness of theCDEOCIncreases the # of Individuals Served by CDEOC Improves Potential Enrollment Due to Word-of-Mouth RecruitmentBenefits of PartneringFor the EmployerTraining Conducted by Qualified Educators Training Acts as an Additional ScreeningToolOutside Training Allows the Employer toFocus on its Primary TaskBenefits of PartneringFor the EmployerFunds previously allocated for trainingcan be re-allocated to raise salaries --improve recruitmentInitial Training Enhances Newly Hired with SCANS SkillsImproving Employee RetentionWin-Win-WIAEmployers and Education Partners both BenefitEmployees BenefitIncrease $ and Retention SkillsJobs First!Today’s Objective❂To learn how to develop a full-service employment placement and retention program that will meet the demands of your business customers and the needs of your clients.How The Objective Is Met❂Pre-employment training❂Becoming a catalyst to build teamwork with area employers❂Increase the employer’s productivity❂Ensure the new employee meets workplace expectationsHow The Objective Is Met❂Provide services for on-going support to the new employee.❂Design & develop an Employment Retention Management system to monitor and track information❂Developing Employer Specific Training ProgramsPre-Employment Training❂Employability Skills Training❂Career & Personal Development Training ❂Internship Programs❂Mentoring ProgramsBeing A Catalyst to Build Teamwork with Area Employers❂Project a professional, but caring interest in the employer’s business and staffing needs.❂Meet or exceed the employer’s expectations and continually measure the customer’s level of satisfaction.❂Celebrate and recognize employer supportBeing A Catalyst to Build Teamwork with Area Employers❂On-site Job Fairs❂Program specific recruitment events❂Employers as guest speakers❂Field trips to employer sites❂Develop partnerships with employersIncrease The Employer’s Productivity❂Reduce the employer’s turnover costs:Calculate hiring costs for a Secretary at abase salary of $ 20,000 for 3 months:3 Mos. Earnings…….…...$ 4,600 +Benefits…………………..$ 1,000Recruitment Time/Costs..$ 1,000 +Training Loss Time.…….$ ?Lost Production………....$ PricelessPoor Morale………….….$ PricelessIncrease The Employer’s Productivity❂Exclusive contact throughout the recruitment, placement, retention process❂Provide an applicant pool of qualified candidates…for the RIGHT job match!❂Be a liaison for financial incentives for job retention❂Flex-Force & Win-Force ProgramsEmployer Expectations❂Ensure that the new employeemeets/exceeds workplace expectations ❂Resolve employee related issues❂Resolve Social Services related issuesOn-going Support❂Skills enhancement training to new employee ❂Replacement services❂Employment Services Centers❂Social Services Relations❂Partnerships with employersEmployment Retention Management❂Retention Follow-up Process•1st week: Placement confirmed with employerSend a “Thank You”Card•30 Days: Follow-up with employer•45 Days: Follow-up with employee•60 Days: Follow-up with new employer•90 Days: Follow-up with new employer•120 Days: Employer Verification Letter andEvaluation sent to employerEmployment Retention Management❂Staff Communications❂Forms Utilized❂Reports Generated❂Retention Follow-up ProcessSuccess Will Be When❂The employer calls you first !!❂Your customers tell others!!❂Business partnerships are developed❂Your clients keep their jobs and achieve self-sufficiencyVisionThe Vision of the Capital District Educational Opportunity Center is to be recognized as a leader in New York State forE ducational excellence, the ability toO ptimize opportunity, and forC aring commitment to the students andthe community it serves.InformationFor More Information On Employer Specific Training Programs:Call The Capital District Educational Opportunity CenterTina Mone, Coordinator of Employment Services518-273-1900 x 2277。