Marketing Management Final Review Framework
marketing_management-PPT
Target Marketing
Target market - a group of people that has similar wants and needs which a firm directs its marketing activities Undifferentiated approach – one marketing mix for a product to the total market Market Segmentation approach – the division of the total market into segment with marketing mix directed to different segment
PRODUCT
Product - a good, service or idea, including all attributes provided in an exchange between buyer and seller Product Classification: Consumer goods – products purchased by consumers for personal use Industrial goods – product purchased by companies to produce other products
Marketing Activities
Promotion: Determine types of promotion Design the advertising massage Selecting advertising media Schedule the advertisements Distribution: Select wholesalers and retailers Establish procedures for handling and moving products Find the best locations for plants, warehouses and retail outlets
Marketing Management市场管理
Chapter 1 marketing management1.1marketing management philosophiesˎ营销管理哲学We define marketing management as theanalysis ,planning,implementation,and control of programs designed to create,build,and maintain beneficial exchanges with target buyers for the purpose of achieving organizational objectives.我们定义营销管理为分析、计划、执行和控制的程序设计以用来与目标买家创造、建造、和维持有益的交流为目的从而实现组织目标。
1.1.1 the production,product,and selling conceptsThe production concept:生产理念: It holds the philosophy that consumers will favor those products that are widely available and low in cost.生产理念认为消费者青睐的产品将被广泛使用和低成本。
The product concept:产品理念: it holds that consumers will favor products that offer the most quality,performance,and innovative features.产品理念认为消费者青睐能提供最棒的产品质量、性能、创新特点的产品。
The selling concept:推销观念:it holds that consumers will not buy enough of the organization's products unless it undertakes a large-scale selling and promotion effort.推销观念认为消费者不会购买足够的组织的产品,除非它进行了一次大规模的销售和促销。
市场营销双语 科特勒 亚洲版 期末总结_超详细版
Chapter 1Marketing: managing profitable customer relationships营销:管理有价值的顾客关系What is marketing?⏹ A social and managerial process whereby individuals and groups obtain what they need and want through creatingand exchanging products and value with others.⏹广义上,营销是通过创造和交换产品及价值,从而使个人或群体满足欲望和需要的社会和管理过程。
⏹狭义上,营销是指和顾客建立有利可图、充满价值的交换关系。
⏹总之,营销就是企业为了从顾客身上获得利益回报、创造顾客价值和建立牢固顾客关系的过程。
营销过程的五个步骤1.Understand the marketplace and customer needs and wants了解市场及顾客需求和欲望2.Design a customer-driven marketing strategy设计顾客驱动的营销战略3.Construct a marketing program that delivers superior value构建传递卓越价值的营销方案4.Build profitable relationships and create customer delight建立有利可图的关系,并使顾客满意5.Capture value from customers to create profits and customer quality从顾客身上收获价值,从而创造利润和顾客资产顾客驱动下的营销战略●Selecting customers to serve 选择服务对象✧What customers will we serve?✧Marketers select customers that can be served profitably✧通过把市场划分为不同的顾客和选择它将要针对的那部分顾客来实现。
Marketing市场营销专业词汇中英文对照表
compensation deals 补偿处理
compensation plan 酬金方案
compensation/rewards 酬金/奖励
compensatory 补偿性的
competition-orientated pricing 竞争导向定价法competitive advantage 竞争优势
buying behavior 购买行为
buying center 采购中心
buying inertia 购买惯性
buying intention 购买意图
buying offices 连锁商店的进货中心
buying situation 采购情况/类型
buying task 采购任务
capital gains 资本收益
bottom line 底线/盈亏一览结算线
brand awareness 品牌意识/认知
brand extensions 品牌扩展
brand loyalty 品牌忠诚度
brand mark 品牌标志
brand name 品牌名称
brand positioning 品牌定位
brand recognition 品牌识别
advertising frequency 广告频率
advertising media 广告媒体
advertising reach 广告接受人数
advertising message 广告信息
advertising source 广告信息来源
agent middleman 代理商
allowance 折让
contract manufacturing 契约制造业
marketing management
Marketing ManagementIntroductionMarketing management is a crucial aspect of business operations as it involves various strategies and activities that organizations undertake to promote and sell their products or services to customers. This document aims to provide an overview of marketing management, its significance, and key strategies that businesses can use to effectively manage their marketing efforts.Importance of Marketing ManagementMarketing management plays a vital role in the success of any business. It helps organizations identify and fulfill customer needs, develop and maintain a competitive advantage, and build strong customer relationships. Some key reasons why marketing management is important are:1.Understanding customer needs: Marketingmanagement helps businesses conduct market researchand gather valuable insights about their target audience’s preferences, behaviors, and needs. This information allows organizations to design products or services that address customer demands effectively.2.Creating competitive advantage: Througheffective marketing management, businesses candifferentiate themselves from their competitors. Byanalyzing market trends, identifying unique sellingpropositions, and developing a strong brand image,organizations can create a competitive advantage thatattracts and retains customers.3.Building customer relationships: Marketingmanagement involves developing and maintaining strong relationships with customers. By implementing customer retention strategies and delivering excellent customerservice, organizations can enhance customer loyalty andincrease repeat sales.Key Strategies in Marketing ManagementMarketing management encompasses various strategies and activities that help businesses achieve their marketing objectives. Some key strategies businesses can use are:1. Market SegmentationMarket segmentation involves dividing a larger target market into smaller segments based on similar demographics, behaviors, or other characteristics. By segmenting the market, businesses can tailor their marketing efforts to the unique needs and preferences of each segment, resulting in more effective campaigns and higher response rates.2. Product Development and DifferentiationDeveloping new products or improving existing ones is crucial in marketing management. Businesses must constantly innovate and stay ahead of their competitors by offering products or services that provide unique benefits to customers. This differentiation can be achieved through quality improvements, additional features, or innovative designs.3. Integrated Marketing CommunicationIntegrated marketing communication involves coordinating all marketing messages and activities to deliver a consistent and unified brand message across various channels. By integrating advertising, public relations, sales promotion, and other communication tools, businesses can ensure that their marketing efforts are cohesive and effectively reach their target audience.4. Pricing StrategiesSetting the right pricing strategy is an essential component of marketing management. Businesses must consider factors such as production costs, competitor pricing, and customer perception to determine optimal pricing levels. Pricing strategies can include penetration pricing, skimming pricing, value-based pricing, or psychological pricing, among others.5. Digital MarketingIn today’s digital age, businesses must leverage online platforms and technologies for effective marketing management. Digital marketing encompasses various strategies such as search engine optimization (SEO), social media marketing, email marketing, and content marketing. These techniques allow businesses to reach a wider audience, increase brand visibility, and drive customer engagement.ConclusionMarketing management plays a vital role in the success of any business. By understanding customer needs, creating acompetitive advantage, and building strong customer relationships, organizations can achieve their marketing objectives efficiently. Implementing key strategies such as market segmentation, product development and differentiation, integrated marketing communication, pricing strategies, and digital marketing can contribute significantly to effective marketing management.。
Marketing市场营销专业词汇中英文对照表
市场营销专业词汇中英文对照表Marketing Management营销管理New Products Development新产品开发Service Industry Marketing服务业营销Advertising广告Business Negotiation商业谈判International Marketing国际市场营销Sales Channels销售渠道Public Relationship公共关系Consumer Behavior消费者行为Systems of Management Information管理信息系统Marketing Research营销调研accessibility 可进入性accessory equipment markets 附属设备市场account management policies 客户管理策略positioning定位market segmentation市场细分sales promotion销售促进advertising feedback 广告反馈advertising frequency 广告频率advertising media 广告媒体advertising reach 广告接受人数advertising message 广告信息advertising source 广告信息来源agent middleman 代理商allowance 折让alteration 退换American Marketing Association 美国营销协会annual marketing plan 年度营销计划assurance 保证attitudes of consumers 消费者态度availability 可获得性/供货能力awareness (产品)知晓度/知名度baby boomers 婴儿潮出生的一代人backward channels for recycling 回收的后向渠道backward integration 后向垂直一体化banner advertisements 横幅标语广告bar codes 条形码barter 实物交易basic physical needs 基本生理需要BCG Grow-Share Matrix 波士顿增长-份额矩阵before tests 事前测试Behavior Scan Information Resources Inc. 行为扫描信息源公司behavioural analysis 行为分析behavioural hierarchies 行为层级benchmarking 基准benefit clusters 利益群体benefits 利益Benz 奔驰billing 帐单birth rate 出生率blanket purchase order 一揽子采购合同blind-paired comparison testing 双盲比较测试blue collars 蓝领bottom line 底线/盈亏一览结算线brand awareness 品牌意识/认知brand extensions 品牌扩展brand loyalty 品牌忠诚度brand mark 品牌标志brand name 品牌名称brand positioning 品牌定位brand recognition 品牌识别brand strategies 品牌战略brand 品牌branding strategy 品牌化战略branding 品牌化brand's equity 品牌的价值break-even analysis 盈亏平衡分析break-even volume 盈亏平衡产量breath of product assortment 产品线的宽度bribery 贿赂British Airways 英国航空公司brokers 经纪人budgeting 预算bundle 捆绑Bureau of Census 人口统计局business strength rating 商业能力评分business plan 商业计划business position 经营地位business sector 商业部门business services markets 商业服务市场business strategies 经营战略business unit strategy 经营单位战略buyback allowances 回购折让buyback arrangements 产品返销buyers' bargaining power 买方的讨价还价能力buyers 采购者buying behavior 购买行为buying center 采购中心buying inertia 购买惯性wordbuying intention 购买意图buying offices 连锁商店的进货中心buying situation 采购情况/类型buying task 采购任务capital gains 资本收益capital invested in product 产品投入资本Carnival 嘉年华cash cows 现金牛类cash discounts 现金折扣catalogue sales 目录销售categorization of perception 感知分类categorization 分门别类centralization 集中化chameleons/followers 变色龙/跟随者channel alternatives 可选择的营销渠道channel conflicts 渠道冲突channel decisions 渠道决策channel functions 渠道功能channel institutions 渠道组织结构channel management 渠道管理channel objectives 渠道目标channel of distribution 分销渠道channel power 渠道权力channel-control strategies 渠道控制战略channel-design decisions 渠道设计决策channel-management decisions 渠道管理决策channels of communication 传播渠道choice criteria 选择标准closing a sale 结束销售clothing retailers 服装零售商co-branding 联合品牌code of ethics (职业)道德标准coercive power 强制权cognitive dissonance 认识的不协调collection of data 数据收集collection 收款co-marketing alliances 联合营销联盟combination compensation plan 结合式薪酬方案commitment 承诺communication channels 传播渠道communication process 传播过程communication 信息交流/沟通communications media 传播媒体company personnel 公司员工comparative advertisements 比较广告comparison of brands 品牌比较compensation deals 补偿处理compensation plan 酬金方案compensation/rewards 酬金/奖励compensatory 补偿性的competition-orientated pricing 竞争导向定价法competitive advantage 竞争优势competitive (supply-side) evolution 竞争(供方)演变competitive factors 竞争因素competitive intelligence 竞争情报/信息competitive parity promotion budgeting 竞争均势促销预算法competitive strategy 竞争战略competitive strength 竞争优势/能力competitor analysis 竞争者分析complaint handling 投诉处理component materials and parts markets 组成材料和零部件市场computerized ordering 计算机化的订购conclusive research 确定性研究conditions of demand 需求情况conformance to specifications 与规格一致conformance 一致性confrontation strategy 对抗战略conjoint measurement 联合测度法conjunctive model 联合模型consumer decision-making 消费者(购买)决策consumer goods channels 消费品分销渠道consumer goods 消费品consumer markets 消费品市场consumer needs 消费者需求consumer packaged-goods firms 消费者包装食品公司consumer promotion 消费者促销consumer tests 消费者测试consumer/household market 消费者/家庭市场consumers' perceptions 消费者感知consumption 消费contests 竞赛contingency planning 权变计划contract construction 契约建筑业contract manufacturing 契约制造业contraction/strategic withdrawal strategy 收缩/战略性撤退战略contractual entry modes 契约式进入模式contractual vertical marketing systems 合约式垂直营销系统wordcontribution margin analysis 边际贡献(贡献毛利)分析contribution margin 边际贡献control strategies 控制战略convenience food stores 便利食品商店convenience goods 便利品convenience 服务的便利性core benefit proposition (CBP) 核心利益方案/提议corollary-data method 推定数据法corporate HQ 公司总部corrective action 矫正行动cost analysis 成本分析cost effectiveness 成本有效性cost leadership strategy 成本领先战略cost of capital 资本成本cost of goods sold (COGS) 产品销售成本cost reductions 降低成本产品cost-and-volume relationship 成本-数量关系cost-oriented pricing 成本导向定价法cost-plus/mark-up pricing 成本加成/溢价定价法costs and benefits of marketing functions 营销职能的成本和效益costs of competitors 竞争者成本costs of distribution 分销成本counter trade 对等贸易courtesy 礼貌coverage of geographic market 地域性市场的范围coverage of relevant retailers 相关零售商的销售范围credibility 信誉credit terms 信贷条款critical assumptions 关键假设cross-elasticity 交叉弹性customary pricing 习惯性定价法customer analysis 顾客分析customer contact 顾客接触customer demand 顾客需求customer intimacy 顾客亲密度customer loyalty 顾客忠诚度customer need 顾客需要customer organization of sales force 按客户组织销售队伍customer retention 顾客维系/保留customer satisfaction 顾客满意度customer segment pricing 顾客细分市场定价customer service 顾客服务customer-oriented pricing 顾客导向定价法customers' perception 顾客感知data confidentiality 数据保密data research 数据研究data sources 数据来源dealers 经销商deceptive advertisements 欺骗性广告deciders 决策者declining markets 衰退市场decoding 解码defect rate 缺陷率defender strategy 防御型战略defensive new-product development strategy 防御性新产品开发战略defensive positioning 防御性定位delivery time 交付时间delivery 配送demand characteristics 需求特征demand curve 需求曲线demand-oriented pricing 需求导向定价法demographic environment 人口统计环境department stores 百货商店dependability 可靠性deregulation 放松管制descriptive research 描述性研究design decisions 设计决策desired percentage mark-up on retail 预期零售利润率desired percentage return 预期回报率determinant attributes 关键属性determinants 决定因素different responses 差别反应differentiated marketing 差异化营销differentiation over time 不同时间的差异differentiation strategy 差异化战略differentiation 差异化diffusion of innovation theory 创新扩散理论dimension 因素dimensions of quality 质量维度direct costing profitability analysis 直接成本盈利性分word析direct mail 直接邮寄direct marketing via advertising media 通过广告媒体的直接营销direct marketing 直接营销direct product profitability (DPP) 直接产品盈利性/利润率direct selling 直销discount rate 贴现率discount stores 折扣商店discount 折扣discount/premium price policies 折扣/溢价策略discriminant analysis 差异分析法discriminatory adjustments 歧视价格调整discriminatory pricing adjustments 歧视定价调整disjunctive model 分离模型display space 陈列空间disposable income 可支配收入dissonance-attribution hierarchy 不和谐-归属层次结构distribution channel designs 分销渠道设计distribution channel objectives 分销渠道的目标distribution channel 分销渠道distribution decisions 分销决策distribution policies 分销策略distribution 分销distributor/store (private labels) brands 分销商/私有品牌distributors 分销商diversification 多元化divest 撤退divest 出让divestment or liquidation 收回投资或清算dividend 红利domestic target marketing strategies 国内目标市场定位的营销战略dropping products 放弃产品dual/two channel distribution systems 双重分销系统durability 耐用性early vs late adoption 早期采购与后期采购earnings per share 每股收益economic and technological factors 经济技术因素economic power 经济权economies of scale 规模经济education services 教育服务effectiveness 有效性efficiency 效率emergency goods 急需品emotional appeals 情感诉求empathy 移情作用empirical evidence 经验性实例empowerment 授权encoding 编码end use 最终使用endorsement 赞同engineering (产品)工程设计entrepreneurial strategy 企业家战略entry strategies 进入战略environment and packaging disposal 环境与包装处理environment factors 环境因素environmental scanning 环境扫描/分析environmental strategy 环境战略establishment 机构ethical audit (公司)伦理审计ethics of marketing 营销伦理道德ethnic composition 种族构成European Community 欧共体evaluation and reward systems 评估与奖励体系evaluation and selection of supplier 评估和选择供应商evaluation of alternatives 评估替代品/各种选择evaluation of brands 品牌评估event sponsorship 事件赞助event 活动everyday low-price (EDLP) 天天低价evoked set 引发的组合evolution of market 市场演变wordexchange 交换exclusive dealing 独家销售exclusive distribution 独家分销executive summary 执行摘要exhibition media 展示广告媒体existing market 现有市场exit barriers 退出壁垒expansion path 扩张途径expectation measures (顾客)预期测度expectations of customers 顾客期望expected unit sales 预计产量expected value 期望价值experience curve 经验曲线experimental research 实验性研究expert power 专长权exploratory research 探索性研究export agents 出口代理(商)export jobbers 出口批发商export management company 出口管理公司export merchants 出口贸易商export 出口exporting 出口商品extended use strategy 扩大使用战略extending volume growth 扩大市场份额external data sources 外部数据来源external environment 外部环境extrapolation of past sales trends 过去销售趋势推测法facilitating agencies 辅助/中介机构factor analysis 因素分析法fads 时尚family branding 家族品牌family life cycle 家庭生命周期family structure 家庭结构farm products 农产品fast-moving consumer goods (FMCG) 快速变动的消费品fear appeals 恐惧/顾虑诉求features 特征Federal Department Stores 联邦百货商店Federal Trade Code (FTC) 联邦贸易法案FedEx (Federal Express) 联邦快递feedback data 反馈数据field test marketing 实地市场测试financing 融资fisheries 渔业fit and finish 结实度与外观fixed costs 固定成本fixed salary 固定工资flanker strategy 侧翼进攻战略flanker/fighting brand 战斗品牌flanking and encirclement strategies 侧翼进攻与围堵战略flat organizational structure 扁平的组织结构FOB origin pricing FOB产地定价法focus strategy 集中战略followers 追随者Ford 福特公司foreign middlemen 国外中间商forestry 林业formalization 形式/规范化formulate 制定fortress/position-defence strategy 防御堡垒战略Fortune 《财富》杂志forward integration 向前一体化franchise systems 特许系统franchising 特许经营free call numbers 免费电话号码free goods 免费商品freight-absorption pricing 免收运费定价法fringe benefits 小额津贴frontal attack strategy 正面进攻战略full costing profitability analysis 全成本盈利性分析full-service wholesalers 全方位服务的批发商functional competencies and resource allocation 职能能力与资源分配functional efficiency 职能效率functional organization of sales force 按销售职能组word织销售队伍functional organizational structure 职能型组织结构functional performance 功能性能functional strategy 职能战略games 比赛gap 差距gatekeepers 信息传递者general behavioral descriptors 一般行为变量General Electric (GE) 通用电气General Foods Corporation 通用食品general merchandise discount chains 大众商品折扣连锁店General Motors 通用汽车geodemographics 区域人口统计特征geographic adjustments 地理调整geographic distribution 地理分布geographical organization of sales force 按地区组织销售队伍Gillette 吉列剔须刀global adjustments 全球调整global elite consumer segment 全球精英消费品市场global expansion 全球扩张global marketing control 全球营销控制global markets 全球市场global niche strategy 全球机会战略global standardization strategy 全球标准化战略global teenage segment 全球青少年市场globalization 全球化global-market expansion 全球市场扩张goals 总目标going-rate/competitive parity pricing 竞争性平价定价法goods producers 产品制造商Goodyear 固特异轮胎government agencies 政府机构government buyers 政府采购者government market 政府市场government regulation 政府管制greenhouse effect 温室效应grey market 灰色市场gross domestic product (GDP) 国内生产总值gross margin 毛利gross national product (GNP) 国民生产总值gross profit 毛利gross rating points (GRPs) 总级别指数group/category product manager 类别产品经理growing markets 成长市场growth rate of market 市场增长率growth stage of product life cycle 产品生命周期的成长阶段growth-extension strategies 增长扩张战略growth-market strategies for market leaders 市场领导者的市场增长战略growth-market strategy 成长性市场战略growth-market targeting strategy 成长性市场定位战略guarantee/warranty 保证/担保guarantees 保证Gucci 古琦(世界著名时装品牌)Haagen-Dazs 哈根达斯hard technology 硬技术Harvard Business Review 《哈佛商业评论》harvest 收获harvesting pricing 收获定价法harvesting strategy 收获战略health care 医疗保健health maintenance organizations (HMOs) (美国)卫生保健组织heavy buyer 大客户Heileman Brewing CompanyHeinz 亨氏食品helpfulness 有益性Henkel 汉高Hertz 赫兹(美国汽车租赁巨头)Hewlett-Packard 惠普公司hierarchy of strategy 战略的层次high margin/low-turnover retailers 高利润/低周转率的零售商wordhigh market share global strategy 高市场份额全球战略high-contact service system 高接触服务系统high-involvement product 高参与产品high-involvement purchase 高参与购买hight market share 高市场份额战略Hilton 希尔顿Holiday Inns 假日旅馆homogeneous market 同质市场Honda 本田household/family life cycle 家庭生命周期household 家庭hybrid technology 混合技术idea generation 创意的产生/生成ideas for new products 新产品创意/构想idea-screening process 创意筛选过程identification of segments 识别细分市场Illinois Tool Works 伊利诺斯工具厂image pricing 形象定价imitative positioning 模仿定位imitative strategy 模仿战略impact evaluation 影响评估impersonal sources 非个人的信息来源implementation and control of marketing programs 营销计划的执行和控制implementation 实施improvements in or revisions of existing products 现有产品的改良或修正impulse buying 冲动购买impulse goods 冲动购买品incentives 激励income 收入increased penetration strategy 增加渗透战略indirect costing profitability analysis 间接成本盈利性分析individual brand 个别品牌individual value 个人价值industrial goods & services 工业产品和服务industrial goods channels 工业品分销渠道industry attractiveness 行业吸引力industry attractiveness-business position matrix 行业吸引力-业务地位矩阵industry dynamics 产业动态industry evaluation 产业评估industry evolution 产业演变inelastic 缺乏价格弹性influences 影响者info-communications industry 信息通信行业infomercials 商业信息广告information age 信息时代information search 信息搜集information technology 信息技术information 信息informative 告知性的ingredient 成份in-home personal interview 个人家庭访谈in-house use tests 内部使用测试innovation 创新innovativeness 创新性installation 设施in-store display 店内展示in-store positioning 店内布局in-store promotion 店内促销intangibles 无形integrated marketing communication plan (IMC) 整合营销传播计划integration of perception 感知整合integration 整合Intel 因特尔intensity of market position 市场地位的集中程度intensity 集中程度intensive distribution 密集型分销interactions across multiple target markets 多目标市场间的相互作用interactive media 交互式媒体interest rates 利率internal data sources 内部数据来源internal marketing 内部营销wordinternal organizational structure 内部组织结构international advertising 国际广告international channels 国际分销渠道international division 国际分部international marketing 国际营销international organizational design 国际组织设计internationalization of services 服务的国际化introductory stage of product life cycle 产品生命周期的推出阶段inventory level 库存水平investor relations advertising 投资关系广告issue advertising 观点广告jobbers 批发商Johnson & Johnson 强生joint ventures 合资jury of executive opinion 行政管理人员群体意见法just noticeable difference (JND) 恰巧注意到的差异just-in-time (JIT) management system 准时制管理体系just-in-time purchasing arrangements 及key account management 主要客户管理key accounts 关键客户key benefits 核心利益key environmental issue identification 确定主要的环境问题key variables 关键变量key/house accounts 关键/机构客户laboratory tests 实验室测试leapfrog strategy 蛙跳战略learning hierarchy 学习层级结构legal services 法律服务legislation 立法legitimate power 法定权level of compensation 酬金水平level of technical sophistication 技术的复杂程度Levi Strauss 李维·史特劳斯Levi's 列维斯(全球最大的牛仔服制造商)lexicographic model 词典编纂模型lifestyle 生活方式limited-service wholesalers 有限服务的批发商line extension 产品线扩展line filling 产品线填充line stretching 产品线延伸list price 订价Loyd's of London 伦敦劳埃德保险公司localization strategy 本地化战略location pricing 场所定价location 位置lodging 房屋出租logistical alliances 后勤联盟long-term memory 长期记忆lost customer 失去的顾客Louis Vuitton 路易·威登(法国著名时尚品牌)low-contact service system 低接触服务系统low-cost defender 低成本防御型low-cost position 低成本地位low-involvement hierarchy 低参与程度层级结构macro risks 宏观风险macro-environment 宏观环境macro-segmentation 宏观细分mail-order retailers 邮购零售商maintaining market share 保持市场份额maintenance strategy 保持战略management overhead 管理费mandatory adaptation 强制性适应manufacturer brand 制造商/全国性品牌manufacturers' agents/representatives 生产商的代理商/销售代表manufacturers' export agents (MEA) 制造商出口代理manufacturers' sales offices/branches 生产商的销售办事处/分支机构manufacturing process 制造过程manufacturing 制造业market aggregation strategy 整体市场战略market attractiveness factors 市场吸引力因素market attractiveness 市场吸引力market attractiveness/business position matrix 市场吸引力/业务地位矩阵wordmarket circumstances 市场环境market demographics 市场人口分布/统计特征market dimension 市场量度market entry strategies 市场进入战略market exclusion 市场排斥market expansion strategy 市场扩张战略market factors 市场因素market followers 市场跟随者market growth rate 市场增长率market hierarchy 市场等级market inclusion 市场纳入market leaders 市场领导者market measurement 市场测量market opportunity analysis 市场机会分析market oriented 以市场为导向的market position factors 市场地位因素market positioning analysis 市场定位分析market potential measurements 市场潜力测度market research 市场研究market segment 细分市场market segmentation 市场细分market share 市场份额market targeting 目标市场选择market 市场marketability 市场开拓能力market-entry strategies 市场进入战略marketing action plan 营销行动计划marketing audit 营销审计marketing channel 营销渠道marketing codes of conduct 营销行为规范marketing communication 营销沟通/传播marketing concept 营销观念marketing control 营销控制marketing decision support systems (MDSS) 营销决策支持系统marketing environment audit 营销环境审计marketing flows and functions 营销过程和职能marketing function area audit 营销功能领域的审计marketing implications of 对营销的影响marketing information system 营销信息系统marketing institutions 营销机构marketing management 营销管理marketing message 营销信息marketing mix 营销组合marketing policy 营销策略marketing productivity area audit 营销生产力领域的审计marketing program components 营销计划内容marketing program 营销计划/方案marketing relationship 营销关系marketing research 营销研究marketing strategy 营销战略market-management organizational structure 市场管理组织结构mark-up price 产品/溢价价格Marlboro 万宝路Marriott Hotel 万豪酒店mass-market penetration strategy 大规模市场渗透战略mass-market strategy 大市场战略matrix organizational structure 矩阵组织结构Mitsubishi 日本松下电子mature conformists 成熟的随大流者mature markets 成熟市场mature stage of product life cycle 产品生命周期的成熟阶段McDonald's 麦当劳McDonnell Douglas 麦道公司MCI电讯公司(前世界通信公司)MDSS (Marketing-Decision Support System) 市场决策支持系统measurability 可测度性measure or index 测量指标measurement criteria 计量标准media audiences 媒体受众medical and health services 医疗卫生服务Medico Containment Serviceswordmemory of consumers 消费者记忆Mercedes-Benz 梅赛德斯-奔驰Mercer Management Consulting 美国美智管理顾问公司merchandising 推销merchant middlemen 国内贸易中间商merchant wholesalers 商业批发商message structure 信息结构Michael Porter 迈克尔-波特micro risks 微观风险microsegmentation 微观细分Miller Tyding ACT, USA 米勒·泰丁法案minging 矿业Minnesota Mining and Manufacturing Company (3M) 明尼苏达矿业和制造公司Minolta 美能达miscellaneous sources 多方面来源mission 宗旨missionary selling 推销式销售Mitsubishi Heavy Industries 三菱重工modified rebuy 调整再购mono segment positioning 单一细分市场定位Monsanto 孟山都农业生物技术公司moral appeals 伦理/道德诉求morals 道德Motorola 摩托罗拉multichannel distribution 多渠道分销multidimensional scaling 多维等级法multilevel selling 多级销售multinational corporations (MNCs) 跨国公司multiple test markets 多测试市场multiple-brand strategy 多品牌战略multiple-factor index 多因素指数法multisegment positioning 多重细分市场定位mutual trust 相互信任national account management 全国性客户管理national market 国内市场National Semiconductor 美国国家半导体公司natural products 天然产品NEC 日本电子Nescafé雀巢咖啡Nestlé雀巢net sales 净销售额network computer (NC) 网络计算机new business selling 新业务销售new buy 购入新产品new entrants 新进入者new markets 新市场new materials 新材料New Prod screening model 新普罗德筛选模型new product lines 新产品线new products 新产品new-product development 新产品开发new-product ideas 新产品创意Newsweek 《新闻周刊》new-task buying 全新采购new-to-the-world products 世界性新产品niche penetration strategy 壁龛/机会市场渗透战略niche-market strategy 壁龛市场战略Nike 耐克Nissan 尼桑no-brand brand name 无品牌的品牌名称no-frills product 无虚饰产品noise in communication system 传播系统中的噪音non-financial rewards 非物质性奖励措施non-probability sampling 非概率抽样non-profit organization 非盈利组织non-store retailing 无店铺零售业number of stock-outs 迟滞数目object-and-task method of promotion budgeting 目标-任务促销预算法objectives and strategy area audit 目标与战略领域的审计objectives 具体目标observation 观察法occupancy costs 房屋占用成本occupation/position 职业/职位odd pricing 奇/余数定价法wordOEM (original equipment manufacturer) 原始设备制造商overall quality 总体质量off-invoice discounts 发票之外的折扣offsets 抵消交易Omega 欧米加on-air testing 广播测试OPEC (Organization of Petroleum Exporting Countries) 欧佩克(石油输出国组织)opening relationships 建立关系operating supplies 生产供应品operational excellence 运作管理水平opinion leaders 意见领导者opportunity cost 机会成本opportunity identification 机会识别opportunity/threat matrix 机会/威胁矩阵order cycle time 订货周期order processing 订单处理organizational level 组织层次organizational requirement planning 组织需求计划organization area audit 组织领域的审计organization buying center 组织采购中心organizational customer 组织顾客organizational direct selling 组织直销organizational markets 组织市场organizational purchasing 组织采购organizational structure 组织结构outdoor enthusiasts 户外运动爱好者out-of-home media 户外广告媒体overall cost leadership 全面成本领先overheads 日常开支overseas direct investment 海外直接投资ownership of new product 新产品所有权packaging 包装panel of experts 专家小组parentage 渊源parties involved 交换中的各方payment terms 支付条款pay-off control 支出控制penetration pricing 渗透定价Pepsi-Cola 百事可乐perceived customer value 顾客感知价值perceived quality 感知到的质量perceived value 感知到的价值percentage of sales promotion budgeting method 销售额百分比促销预算法perceptions of consumers 消费者感知/理解perceptual (product) positioning 感知(产品)定位perceptual map 感知图perceptual organization 感知组织perceptual vigilance 感性的警惕performance dimension 业绩标准performance evaluation 业绩评估performance measures 表现/业绩测度performance objective 绩效目标performance standards 绩效标准performance 功能perish ability 非持久性personal selling 人员推销personal sources 个人的信息来源personnel development 人力资源开发persuasive 说服性的pharmaceuticals industry 医药行业physical (product) positioning 物理(产品)定位physical descriptors 物理变量physical distribution 实物分销Pillsbury 皮尔斯博瑞pioneers 先入者Pizza Hut 必胜客place utility 地点效用planning and control system area audit 计划与控制系统领域的审计point of sale information 销售点信息point-of-purhcase (POP) promotion 采购点促销point-of-sales (POS) data 销售点数据pontificator 保守派popularity 通用性population trends 人口趋势portfolio models for resource allocation 资源配置的资产组合模式position intensity 地位集中程度positioning 定位possession utility 拥有效用post-purchase dissonance 购买后的不协调post-purchase evaluation 购买后评估post-purchase/after-sale service 售后服务potential advantages 潜在优势potential customer 潜在顾客potential market 潜在市场potential target market 潜在目标市场power in distribution 分销权力power of buyers 购买者能力power of suppliers 供应商能力predatory pricing 掠夺性定价法pre-empting scarce resources 先占稀缺资源preferential treatment 特惠待遇premiums 额外奖励present competitors 现有的竞争者presenting sales message 提供销售信息pre-test market research 测试前市场研究price discrimination 价格歧视price elasticity of demand 需求的价格弹性price fixing 价格设定price leaders 价格领导者price lining 价格排列定价法price promotion 价格促销price quotation 报价price sensitivity 价格敏感度price structure 价格结构price 价格price/earnings ration 价格/收益比price-off promotions 降价促销price-setting process 定价过程pricing adjustments 定价调整pricing policies 价格策略pricing 定价primary demand 基本需求primary sources 第一类/主要数据print media 印刷媒体private/for-profit organization 私营/盈利性组织PRIZM (Potential Rating Index for Zip Markets) 按邮政区划为基础的潜力等级指数proactive new-product development strategy 进取型新产品开发战略probability sampling 概率抽样problem formulation 界定问题problem identification 确定问题process management 过程管理Procter & Gamble (P&G) 宝洁公司product line 产品线product availability 产品的可获得性product category 产品类别product class 产品类别product decisions 产品决策product design 产品设计product development 产品开发product dimension or attributes 产品维度/属性product evolution 产品演变product features 产品特征product intent share 产品倾向份额product leadership 产品领导能力product life cycle (PLC) 产品生命周期product life cycle curve 产品生命周期曲线product line 产品线product manager audit 产品经理审计product offering 供应品product organizaiton of salesforce 按产品组织销售队伍product policies 产品策略product positioning 产品定位product quality 产品质量product scope 产品范围product space 产品位置product specifications 产品规格product systems 产品体系product type 产品类型product usage 产品用途product 产品product(ion)-oriented organization 产品/生产导向型组织production 生产product-line pricing adjustments 产品线定价调整product-management organizational structure 产品管理组织结构product-market entry control 产品-市场进入控制product-related behavioral descriptors 与产品相关的行为变量product's market characteristics 产品的市场特征product-use testing 产品使用测试pro-environment 环保profit impact of market strategy (PIMS) 市场战略的利润影响profitability analysis 盈利性分析profitability 盈利性/盈利能力profitable survivor strategy 有利可图的生存者战略project-company resource compatibility 项目与公司资源的协调性projected profit-and-loss statement 预计损益表projective tests 投影测试promotion decisions 促销决策promotion mix 促销组合promotion policies 促销策略promotion 促销promotional allowance 促销折让promotional effort 促销努力promotional pricing 促销定价promptness 及时性propector strategy 探索型战略prospecting for customers 寻找顾客psycho-graphics 心理统计特征psychological cost 心理成本psychological pricing 心理定价法public organization 公共组织public relations 公共关系public utilities 公共设施publicity 公共宣传pull strategy for control of distribution channels 分销渠道控制的拉式战略pupil dilation 瞳孔扩张purchase predisposition 购买倾向purchasing agent 采购代理purchasing contract 采购合同purchasing manager/agent 采购经理/代理purchasing power parity (PPP) 购买力平价指数push money/spiffs 佣金push strategy for control of distribution channels 分销渠道控制的推式战略qualifying prospects 审查潜在顾客资格quality dimensions 质量维度quality 质量quantity discount 数量折扣question marks 问题类questioning 询问法quotas 定额R & D expenditure 研究开发战略race and ethnic origin 种族和民族rack jobbers 供应超级市场的批发商radio 无线电广播rank ordering 排序rate of adoption 采购率rate-of-return/target return pricing 回报率/目标回报定价法rational appeals 理性诉求rationale 基本原理raw materials 原材料reactive and proactive responses 反应及前摄策略reactive new-product development strategyreactor strategy 反应型战略real estate 房地产rebates 回扣recall tests 记忆测试receiver 接收者reciprocity 利益互惠。
一个女生在市场部三年工作经验分享
首先,来谈一下这个行业。
我一直认为,只有你了解你要去应聘的工作,你才能有的放矢。
一般来说,大家关心的是三个东西:1)薪水,2)工作强度,3)长远发展。
1)薪水。
如果你希望赚大钱的,marketing还不算最好的选择。
这个行业的工资水平,只有在金子塔塔尖的那些人才比较高,远不如四大,更不用提IB和consulting,理科的某些IT公司拿的也比marketing多,公务员中的肥差比如海关之类也比marketing的多。
除了少数几家大的FMCG,如P&G、Mars,FMCG的trainee薪水在应届毕业生中也只能算中上而已,每年的提升空间也不是很高的。
我们公司在这个行业中给的价钱也不过是average而已,不过这两年给trainee的薪水有蛮大增长了。
2)工作强度。
我每天能在12点前睡觉就是很幸福的事情了。
做FMCG的marketing(请注意我前面的定语FMCG),没有压力是几乎不可能的。
倒不是说加班多,FMCG marketing的加班肯定没有四大、IB和consulting多,让我们这些marketer吃不消的,是那种在deadline,在sales 指标面前的压力。
基本上,FMCG都是marketing lead,P&G、Unilever、J&J、Mars都是这样,这个公司主要是由marketing制定的战略运作的,sales是根据marketing的指令打仗的,supply chain是根据marketing的要求供给的,finance是根据marketing的计算来提供财务支持的,你是所有部门的coordinator,你的责任是面对所有人的。
出了错,别的部门固然可能需要承担责任,但是不管如何,marketing的责任是不可逃脱的,因为你是leader。
我有过连续两个月的失眠经历,神经衰弱到每天上班都想被过往的车撞来逃避去公司。
我有同事半夜被工作的恶梦吓醒。
当然,这些都是刚开始工作的人会遇到的事情,习惯了也就好了。
Marketing Managing Profitable Customer Relationships
Relationships
Chapter 1
Learning Goals
1. Define marketing and the marketing process. 2. Explain the importance of understanding
▪ Offer may include services, activities, people, places, information or ideas
1 -6
Goal 2: Identify the five core marketplace concepts.
Understanding the
4. Build profitable relationships and create customer delight
5. Capture value from customers to create profits and customer quality
1 -4
Goal 1: Define marketing and the marketing process.
The Marketing Process A Five-Step Process
1. Understand the marketplace and customer needs and wants
2. Design a customer-driven marketing strategy
3. Construct a marketing program that delivers superior value
▪ This definition must include answers to two questions:
MARKETING MANAGEMENT(英文版)
6
Market-driven Management
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Customer focus
Market intelligence
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Marketing products and services
Customers
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Evolution of the Marketing Concept
Integrated customer
focus
Push! Push! Sell! Sell! by promotion
Production & assembly line refinement
Marketing Orientation
Sales Orientation
Production Orientation
Long run profits through customer
satisfaction
Short term gains in profit via sales increases
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Creating Customer Value
Positive
Customer value
Negative
Marketing Management (Knowledge and Skills)
What Is Marketing?
• The American Marketing Association defines marketing as “ the process of planning and executing conception, pricing, promotion, and distribution of ideas, goods, and services to create exchanges that satisfy individual and organizational goals” • The chartered Institute of Marketing defines marketing as "The management process responsible for identifying, anticipating and satisfying customer requirements profitably • Implications of marketing:
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The Strategic Planning Process (con’t)
• Organizational objectives – the end of an organization’s mission and are what it seeks through the ongoing, longrun operations of the organization • The objectives must be specific, measurable, and action commitments
– Failed firms made the same critical mistake, failure of recognizing that business strategies need to reflect changing environments and emphasis must be placed on developing business systems that allow for continuous improvement – The true mission of an organization is to provide value for three key constituencies: customers, employees, and investors
cdv_-营销管理概念之中英文对照
A-PDF OFFICE TO PDF DEMO: Purchase from to remove the watermark 营销管理》》概念之中英文对照营销管理《营销管理》概念之中英文对照上海交通大学管理学院李国振AAccelerated test marketing 加速试销Acceleration principle 加速原则Accuracy 准确性Activity-based cost accounting: ABC 作业成本会计Activity-based cost:ABC 活动-基础成本Adequate marketing information 充分的营销信息Administered VMS 管理式分销系统Advanced pricing agreement 事前定价协议Advertising 广告Advertising goal 广告目标Advocate channels 提倡者渠道Advocates clients 主动性客户Affinity 亲密关系Agent middlemen 代理中间商Aggressive demarketing response 大胆地减营销反应Allocating skills 分配技能Allowances 折让Annual call schedule 年度访问计划日程表Annual plan control 年度计划控制Annual planning stage 年度计划工作阶段Antimerger Act 反合并法Area market potential 地区市场潜力Area market specialists 地区市场专家Arranged interviews 安排访问Aspirational groups 崇拜性群体Asset turnover 资金周转率Assortment strategies 品种搭配战略At-home shopping channels 家庭购物频道Atmospheres 环境气氛Atmospheres atmospherics 环境气氛?Attention,interest,desire,action AIDA模式Attitudes 态度Attribution 归因Augmented product 附加产品Automatic vending 自动售货Available market 有效市场BBackward channel 后向渠道Backward flow 反向流程Backward integration 后向一体化Balanced orientation 平衡导向Bargain buyers 竞价购买者Bargaining 讨价还价Barter transaction 易货贸易Basic product 基础产品Basing-point pricing 基点定价Behavioral segmentation 行为细分Belief 信念Benefit segmentation 利益的细分化Best alternative to negotiation agreement: BATNA 谈判协议之最佳备选方案Bill of lading 提单Blanket contracts 长期订货合同Bonuses 红利Boston Consulting Group (BCG) 波士顿矩阵Bottom-up planning 自下而上计划工作Brainstorming 头脑风暴法Branchising 品牌专营Brand 品牌Brand acceptability 品牌接受度Brand awareness 品牌知晓度Brand beliefs 品牌信念Brand equity 品牌权益Brand familiarity 品牌熟悉Brand image 品牌形象Brand ladder 品牌阶梯Brand loyalty 品牌忠诚度Brand parity 品牌类型Brand preference 品牌偏好度Brand switchers 品牌转换者Brand-extension decision 品牌扩展决策Brand-form market 品牌试样市场Brand-form market 品牌试样市场Brank-even analysis 保本分析Break-even chart 保本图Bridge 桥梁者Brokers 经纪人Budget-to-sales ratio 预算对销售额比率Build 发展Bulletin board system : BBS 公告牌系统Business domain 业务范围Business services 业务服务Business strength 业务优势Buyclasses 购买等级Buyer intention surveys 购买者意图调查Buyer market 卖方市场Buyer turnover 顾客周转率Buyer-readiness stage 购买者待购阶段Buyflow 购买流程Buyflow map 购买流程图Buying behavior 购买行为Buying decision process 购买决策过程Buying roles 参入购买的角色Buying styles 采购方式Buyphases 采购阶段Bypass attack 绕道进攻By-product pricing 副产品定价CCall reports 访问报告Canned approach 固定法Capital items 资本项目Captive-product pricing 专属产品定价Cardinal utility 主要效用Cash cow 金牛类Cash discounts 现金折扣Catalog show rooms 样品目录陈列室Category development index 品种发展指数Category management 类目管理Causal-analysis diagram 因素分析图Census tracts 普查区域Central business districts 商业中心区Centralized purchasing 集中采购Chain ratio method 连比法Chains stores 连锁商店Channel captain 渠道领袖Channel competition 渠道竞争Channel conflict 渠道冲突Channel cooperation 渠道合作Channel lever 渠道级数Channels of distribution 分配渠道Cheaper goods strategy 廉价商品战略Child Protection Act 儿童保障法案Choosing the value选择价值City version 都市版本Classical conditioning theory 传统的条件作用理论Cleanliness 清洁Clients 客户Cliques 派系Clod calls 冷漠访问Closed-end questions 封闭式问题Closing the sale 达成交易Cluster analysis 集群分析Clustered preferences 集群偏好Co-branding 合作品牌Coercive power 强制力量Cold calls 冷漠访问Combination stores 联合商店Commerce control list 商品控制目录Commerce country chart 贸易国别表Commercial invoice 商业发票Commercialization 商业化Commission agent 佣金代理人Common market 共同市场Communicate the value传播价值Communication 沟通Communication adaptation 沟通传播适应Communication-effect research 沟通效果调研Company demand 公司需求Company marketing opportunity 公司营销机会Company performance 公司绩效Company potential 公司潜量Company sales forecast 公司销售预测Company sales forecast 公司销售预测Company sales potential 公司销售潜量Comparison advertising 比较广告Compensation deals 补偿贸易Competitive cycle 竞争周期Competitive differentiation 竞争差别化Competitive scopes 竞争范围Competitive strategies 竞争战略Complete industrialization 工业化Complex buying behavior 复杂的购买行为Complex sales-force structures 复杂的销售队伍结构Component co-branding 中间产品合作品牌Computer-aided design (CAD) 电脑辅助设计Computer-aided manufacturing (CAM) 电脑辅助制造Concentrated marketing 集中营销Concentric diversification 同心多样化Concept development and testing 概念开发与测试Conclusion drawing 作出结论Conclusion drawing 结论阐述Conformance quality 一致性质量Conglomerate diversification 跨行业多样化Conjoint measurement 共变量衡量Consistency 黏度Consular invoice 领事发票Consumer behavior 消费者行为Consumer choice 消费者选择Consumer confidence measure 消费者信任衡量Consumer cooperatives 消费者合作社Consumer credit 消费者信用Consumer expenditure patterns 消费者支出模式Consumer information sources 消费者信息来源Consumer market 消费者市场Consumer promotion 针对消费者的促销Consumer satisfaction 消费者满意Consumer sentiment measure 消费者情绪衡量Consumer sovereignty 消费者主权Consumer testing 消费者测试Consumer-adoption process 消费者采购过程Consumer-goods classification 消费品分类Consumption system 整体消费系统Contact method 接触方法Containerization 集装箱Contingency plans 权变计划Continuity advertising 连续性广告Contract manufacturing 合同制造,契约式生产Contraction defense 收缩防御Contractual VMS 合同式分销系统Controlled test marketing 控制试销Convenience 便利Convenience food stores 方便食品店Convenience goods 方便品Coporate VMS 公司式分销系统Copy testing 文稿测试Core benefit 核心利益Core competence 核心能力Core concept of marketing 市场营销的核心慨念Core product 核心产品Corporate culture 公司文化Cost estimation 成本估计Cost reduction 成本降价Cost to the customer 顾客成本Cost-plus pricing 成本加成定价Counter purchase 反向购买Counter segmentation 反细分化Counter trade 对销贸易Counteroffensive defense 反攻式防御Creative marketing 创造营销Creativity research 创造性调研Credence qualities 信任质量Credulous person standard 轻信人指标Critical path diagram 关键线路图Critical path scheduling (CPS) 关键线路排序Cross-functional teams 跨职能小组Cross-impact analysis 交叉影响分析法Cues 诱因Cultural empathy 文化转移Cultural environment 文化环境Cultural factors 文化因素Current marketing situation 当前营销状况Current profit maximization 当期利润最大化Custom union 关税同盟Customary merchantable quality 通行的畅销品质量Customer attributes (CAs) 顾客属性Customer consulting 客户咨询Customer database 顾客数据库Customer database marketing 顾客数据库营销Customer defection rate 消费者流失率Customer delivered value顾客让渡价值Customer groups 顾客群Customer importance 顾客重要性Customer mailing list 顾客邮寄单Customer needs and wants 顾客需求和欲望Customer relationship management 客户关系管理Customer satisfying process 顾客满意过程Customer train 客户培训Customer-attitude tracking 消费者态度追踪Customers 顾客Customers union 关税Customer-service decision 顾客服务决策Customer-structured sales force 按顾客组织的销售队伍DData-collection methods 数据收集方法Dealer sales contests 经销商销售竞赛Death rate 死亡率Decision models 决策模型Decision-tree diagram 决策树图解Decline-stage 衰退期Declining market share 下降中的市场份额Decoding 解码Delivery 送货Delphi method 德尔菲法Demand 需求Demand curve 需求曲线Demand management 需求管理Demand measurement 需求衡量Demand/hazard forecasting 需求/风险预测Demographic environment 人口统计环境Demographic markets 人口统计市场Demographic segmentation 人口统计细分化Demographic segmentation 人文统计细分Department stores 百货商店Descriptive models 描述性模型Design 设计Desired image 期望印象Differentiated marketing 差异化营销Differentiation 差异化Diffused preferences 扩散偏好Direct costs 直接成本Direct export 直接出口Direct investment 直接投资Direct mail 直接邮寄Direct marketing 直接营销Direct of -response advertising 直复广告Direct product profitability 直接商品盈利率Direct purchasing 直接采购Direct-marketing channel 直接营销渠道Direct-order marketing 直接订货营销Direct-relationship marketing 直接关系营销Discount stores 折价商店,廉价商店Discriminated analysis 差别分析Discriminatory pricing 差别定价Disjunctive model of consumer choice 消费者选择的重点模式Display 陈列Disqualified prospects customer 不合格预期顾客Dissociative groups 隔离群体Dissonance-reducing buying behavior 减少不协调购买行为Distribution channel 分销渠道Distribution programming 分销计划Distribution-innovation strategy 分销创新战略Distributors 分销商(批发商)Diversification growth 多样化成长Diversification growth opportunities 多样化增长机会Divest 放弃Dogs 狗类Do-house 入户访问Donor markets 捐赠者市场Door to door retailing 挨家挨户零售Drive 驱动力Dual adaptation 双重适应Dual branding 双品牌Dumping 倾销Dumping and countervailing duty 倾销与反倾销Durable goods 耐用品EEarly-adopter theory 早期采用理论Economic value to the customer:EVC 顾客经济价值Eco-label 生态标志Efficient consumer response 消费者良好反应Ego drive 自我驱向Elderly consumers 老年消费者Electric date interchange (EDI) 电子数据交换Electronic Request for Item Classification 商品分类的电子申请Embargo 禁运Emergency goods 救济品Emotional appeals 感性诉求Empathy 感同力Encirclement attack 包围进攻Encoding 编码End users 最终用户Engineering attributes (EAs) 工程属性Environment threat 环境威胁Environmental change 环境变化Environmental forecasting 环境预测Environmental scanning 环境扫描Environmental threat 环境威胁Equity joint venture 股权式合资Esteem needs 尊重需要Evaluating effectiveness 评估效益Evaluation alternatives 可供选择方案的评估Evaluation procedure 评价程序Event creation 时间制造Events 事件Everyday fair pricing 每天公平定价Everyday low pricing:EDLP 天天低价Exchange 交换Exchange control 外汇控制Excise taxes 消费税Exclusive agent 独家代理人Exclusive dealing 排他性经营Exclusive distribution 专营Exclusive distribution 专营性分销Exclusive summary 经理摘要Exit barriers 退出障碍Expectancy-value model of consumer choice 消费者选择期望值模型Expected product 期望产品Expected service 预期服务Experience curve 经验曲线Experience or learning curve 经验或者学习曲线Experience qualities 经验质量Experimental design 实验设计Experimental research 实验法Expert channels 专家渠道Expert opinion 专家法Expert power 专家力量Export Administration Regulation 出口管理条例Export Control Classification Number 出口管制分类号Export declaration 出口申请表Export development 出口部Export License Application and Information Network 出口许可证申请和信息网Export management company 出口管理公司External environment 外部环境External marketing 外部营销FFactor analysis 因子分析Fair Credit Collecting Act 公正索债行为法案Fair Credit Reporting Act 公正信贷报告法案Fair Packaging and Labeling Act 公正包装和标签法案Family buying 家庭购买Family life cycle 家庭生命周期Fast-food industry 快餐行业Fear appeals 害怕性诉求Features 特点Fed 时尚Feedback 反馈Feedback-system diagram 反馈系统图Financial executives 财务主管Financial intermediaries 财务中介机构Financial leverage 财务杠杆率First-time customer 首次购买顾客First-time prospects 首次购买者Fishback 鱼背Five-Ms(5Ms): Mission 任务Fixed costs 固定成本Fixed price-and-incentive 固定价格与奖励Fixed-pricing 固定定价法Flank attack 侧翼进攻Flanking defense 侧翼防御Fluctuation demand 动摇不定的需求FOB origin pricing 原地运输工具上交货定价法Focus-group interviewing 集中小组面谈Focus-group research 焦点访谈座谈会Follow-up 续后工作Foreign Corporate Practices Act 反对外贿赂法Foreign-freight forwarder 代理公司Forgetting rate 遗忘率Formulated approach 公式化方法Forums 论坛Forward flow 正向流程Forward integration 前向一体化Fragile-market-share trap 脆弱的市场占有率陷阱Fragmented industry 裂化行业Franchise 特许经营Franchise organizations 特许经营组织Franchising 特许经营Free-trade area 自由贸易区Freight-absorption pricing 运费吸收定价Frequency 购买次数Frequency marketing programs (FMP) 频繁营销计划Frontal attack 正面进攻Full costing 总成本法Full coverage 全部覆盖Full-service retailing 全面服务零售Functional discounts 功能折扣Functional tests 功能测试Functional-relationship diagram 功能关系图GGame play 博弈计划Gatekeepers 守门人Gatekeepers 把关人General Agreement on Tariffs and Trade 关税与贸易总协定General Agreement on Trade in Service (GATS) 服务贸易总协定Generation 代沟Generies 无品牌产品Geographic segmentation 地理细分Geographical organizations 地理区域性组织Geographical pricing 地理定价Geographical segmentation 地理细分化Geographical shifts in population 人口地理转移Geographical-expansion strategy 地理扩张战略Ghost shoppers 幽灵顾客Global marketing 全球营销Global organization 全球组织Global strategy 全球战略Glocal strategy 全球本地化战略Goal set 目标确定Goals-down-plans-up planning 目标下达、计划上报之计划工作Going-rate pricing 通行价格定价Going-rate pricing 随行就市定价法Goods-producing process 商品生产过程Goodwill 商誉Government markets 政府市场Government regulations 政府规定Growth opportunities 成长机会Growth stage 成长阶段Growth-share matrix 成长份额矩阵Growth-shave matrix 成长-份额矩阵Guarantees 保证Guerrilla attack 游击进攻HHabitual buying behavior 习惯的购买行为Harvest 收获Harvest/divest strategy 收获/放弃战略Heavy-user target marketing 大量使用者目标营销Heuristic programming 启发式规划Hierarchical objectives 层级目标Hierarchy-of-effects” model “影响的层级”模型High-context culture 高语境文化Hold 维持Home-country middleman 母国中间商Homogeneous preferences 同质偏好Horizontal channel 水平渠道Horizontal diversification 水平式多样化Horizontal integration 水平式一体化Horizontal marketing system 水平营销系统Hypermarches 巨型超级市场IIdea generation 构思产生Idea screening 构思筛选Idea-brand model of consumer choice 消费者选择的理想品牌模型Identity-building program 识别建立方案Image analysis 形象分析Image power 形象力Importance-performance 重要绩效分析Improved-services strategy 改进服务战略Impulse goods 冲动品Income distribution 收入分配Income segmentation 收入细分化Indend agent 定购代理人Index method 指数法Indirect export 间接出口Indirect exporting 间接出口Industrial markets 工业品市场Industrial-goods classification 工业品分类Industrial-goods market testing 工业品市场试销Industry 行业Industry attractiveness 行业吸引力Industry forecast 行业预测Inelastic demand 无弹性需求Information search 信息收集Informative advertising 通知性广告In-house marketing seminars 公司内部营销调研会Innovation diffusion 创新扩散Inseparability 不可分离性Inside sales force 内勤销售人员Installation 安装Institutional loyalty 社会公用事业忠诚Institutional market 机构市场Intangibility 无形性Integrated direct marketing 整合直接营销Integrated management information system 一体化的管理信息系统Integrated marketing 整合营销Integrated marketing communication 整合营销沟通Integrated marketing organization 整合营销组织Integrative growth 一体化成长Integrative growth opportunities 一体化增长机会Intensive distribution 密集性分销Intensive growth 密集成长Intensive growth opportunities 密集型增长机会Interacting skills 影响能力Interactive marketing 交互营销Intercept interviews 拦截访问Interest rate 利率Intermodal services 分式联运Internal accounting system 内部会计系统Internal marketing 内部营销International divisions 国际事业部International product life cycle 国际产品生命周期International subsidiaries 国际子公司Investment portfolio 投资组合JJoint venture co-branding 合资合作品牌Joint ventures 合资企业Joint venturing 合营Just-in-time production methods 准时生产方法KKey account concentration 关键客户集中化Kiosk 顾客订货机Knowledge arbitrage 知识套利LLabeling 标签Lead time 前量时间Lean production 精益生产Learning 学习Least-development countries (LLDCs) 最不发达国家Legitimate power 法律力量Length 长度Less-development countries (LDCs) 欠发达国家Lexicographic model of consumer choice 消费者选择的字典编纂式模型Liaison 联络者Licensing 许可证Life expectancy 预期寿命Life style 生活方式Lifetime value寿命价值Life-way groups 生活法群体Limited-service retailing 有限服务零售Line filling 产品线填补Local marketing 本地化营销Logical resistance 逻辑抵触Logical-flow diagram 逻辑流程图Logistics management 后勤管理Long-range-planning stage 长期计划工作阶段Long-term contracts 长期合同Low-context culture 低语境文化Low-quality trap 低质量陷阱Loyalty status 忠诚地位Lubrication 打点MMail questionnaire 邮寄调查表Mail-order retailing 邮购零售Maintenance and repair 维修Management by objectives 目标管理Management contract 出售管理合同Management contracting 契约式经营Management of objectives 目标管理Manufacturer’s export agent 制造商的出口代理Manufacturing-cost-reduction strategy 制造成本降低战略Manufacturing-driven 制造驱动Market attractiveness 市场吸引力Market broadening 市场拓宽Market challenger strategies 市场挑战者战略Market coverage strategies 市场覆盖战略Market crystallization stage 市场具体化阶段Market demand 市场需求Market demand function 市场需求函数Market development 市场发展Market diversification 市场多样化Market evolution 市场演进Market expansion stage 市场演进阶段Market follower strategies 市场追随者战略Market forecast 市场预测Market fragmentation stage 市场分装阶段Market growth rate 市场成长率Market logistics 市场后勤学Market measurement 市场衡量Market minimum 基本销售量Market minimum 市场最低点Market modification 市场改进Market opportunity analysis 市场机会分析Market opportunity index 市场机会指数Market orientation 市场导向Market partitioning 市场分割Market partitioning theory 市场分割理论Market penetration pricing 市场渗透定价Market penetration strategy 市场渗透战略Market positioning 市场定位Market potential 市场潜量Market prioritizing 市场优化Market probing 市场探察Market response function 市场反应函数Market segmentation 市场细分化Market share 市场份额Market specialization 市场专业化Market targeting 目标市场选定Market termination stage 市场终止阶段Market-buildup method 市场组合法Market-centered organization 以市场为中心的组织Marketing 营销Marketing administrative/management 营销管理Marketing allocation optimization 营销分配最优化Marketing audit 营销审计Marketing channel 营销渠道Marketing communications mix 营销沟通组合Marketing community 营销社团Marketing concept 营销观念Marketing controller 营销主计长Marketing culture 营销文化Marketing database 营销数据库Marketing decision support system (MDSS) 营销决策支持系统Marketing effectiveness rating review 营销效益等级评核Marketing efficiency studies 营销效益调研Marketing elasticity 营销弹性Marketing environment 营销环境Marketing expenditures 营销支出Marketing expense-to-sale analysis 营销费用对销售额分析Marketing hyperopia 营销远视症Marketing implementation 营销执行Marketing information system (MIS) 营销信息系统Marketing intelligence system 营销情报系统Marketing legislation 市场营销立法Marketing mix 营销组合Marketing network 营销网Marketing opportunity 营销机会Marketing orientation 营销导向Marketing philosophy 营销哲学Marketing process 营销程序Marketing profit ability analysis 营销盈利率分析Marketing public-relations 营销公关Marketing research 营销调研Marketing research 市场调查Marketing resource allocation 营销资源分配Marketing resources 营销资源Marketing sensitivity of demand 营销需求敏感性Marketing service agencies 营销服务机构Marketing targeting 市场选择Marketing test 试销Marketing-driven 营销驱动Marketing-mix modification 营销组合改进Marketing-mix optimization 营销组合最优化Market-leader strategies 市场领导者战略Market-niche strategies 市场补缺战略Market-oriented definitions of business 企业的市场导向定义Market-protection activities 市场保护行动Market-reconsolidation stage 市场再结合阶段Markets manager 市场经理Market-share leadership 市场份额领导地位Market-skimming pricing 市场撇脂定价Markov-process model 马尔可夫过程模型Mass market 大众化市场Mass marketing 大规模营销Mass marketing 大众化营销Mass media 大众媒体Materials and parts 材料和部件Matrix organization 矩阵组织Maturity stage 成熟阶段Maximarketing 最大化营销Measurement 衡量Media selection 媒体选择Mega marketing 大市场营销Megatrends 大趋势Merchandise selection 商品选择Merchant middlemen 中间商Merchant wholesales 批发商Message 信息Message content 信息内容Message evaluation and selection 信息评估和选择Message execution 信息执行Message generation 信息产生Message source 信息来源Micromarkets 微观市场Microsales analysis 微观销售分析Mini-market testing 微型市场测试Mini-max criterion 最小化的最大损失原则Miscellaneous service 多种服务Miscellaneous wholesales 其他批发商Missionary sales force 传教式销售队伍Missionary sales force 访问使团推销队伍Mobile defense 运动防御Model bank 模型库Modified rebuy 修正再采购,改进的再购买Monetary amount 购买金额Monitoring skills 监控技术Mono-chronic time 单一时间利用方式Moral appeals 道德诉求More-development countries (MDCs) 发达国家Morphological analysis 形态分析Multi-brand decision 多品牌决策Multichannel conflict 多渠道冲突Multi-channel marketing system 多渠道分销系统Multinational strategy 多国战略Multiple regression analysis 多元回归分析Multiple scenarios 多种情景描绘法Multiple –sponsor co-branding 多发起人合作品牌Multiple-factor index method 多因数指数法Multivariate statistical techniques 多变量统计技术NNational account management division 全国性大客户管理部National Environmental Policy Act 全国环境政策法案National traffic and Safety Act 全国交通和安全法案Need markets 需求市场Needs and wants 需求和欲望Need-satisfaction approach 需求-满足法Need-size-from-brand market 需要-规模-形式-品牌市场Negotiated exchange 谈判交换Negotiated-contract buying 按商定的合同购买Negotiation strategy 谈判(讨价还价)战略Networking 网络化Network-planning diagram 网络计划图Networks 网络Neural-networking software 神经网络软件New market strategy 新市场战略New product development 新产品开发New product failure rate 新产品失败率New product pricing 新产品定价New task 新任务New users and use 新用户和用途New-business plan 新业务计划Newly industrialized countries (NICs) 新型工业化国家Newsgroups 消息组Non-durable goods 非耐用品Non-personal communication channels 非人员沟通渠道Non-profit sector 非盈利部门Nonstore retailing 非商店零售Non-tariff barriers 非关税壁垒Nontraceable common cost 不可追溯的先期成本Norazi agent 走私代理商Novices 新手OObjective and task method 目标和任务法Objectives 购买目的Objects 购买对象Observational research 观察法Occasion segmentation 时机细分Occasions 购买时机Occupants 购买者Occupation/consumer behavior 职业/消费者行为Offer 提供物Oligopoly 垄断One-lever channel 一级渠道One-one marketing 一对一营销One-or-two messages 单面或双面信息Online marketing channel 网上营销渠道Open-bid buying 公开招标Open-end question 开放式问题Operational efficiency 工作效率Operations 营运Operations 购买行为Opportunities/threats analysis 机会/威胁分析Optional-product pricing 选购产品定价Order getters 订单争取者Order of presentation 展示次序Order point 订货点Order processing 订单处理Order takers 订单承接者Ordering ease 订货方便Order-routine specification 订单程序具体规定Order-shipping-billing cycle 订货-发运-开帐单周期Order-to-payment cycle 订单收购系统Organizational adaptability 组织的适应能力Organizational buyers 组织结构采购者Organizational climate 组织气候Organizational market 组织结构市场Organizational-environment fit 组织-结构相适应Organizations 购买组织Original equipment manufacture 设备制造商Outdoor advertising 户外广告Outlets 购买地点Outside sales force 外勤销售人员Over demand 供不应求PPackaging 包装Paired comparisons 配对市场Parallel importing 平行进口Partners 合伙人Penetrated market 渗透市场Perceived risk 认知风险Perceived service 感知服务Perceived value认知价值Perceived-value pricing 认知价值定价法Percentage-of-sales method 销售额百分率法Performance business 高绩效业务Performance quality 性能质量Performance review 绩效评核Periodic purchase orders 定期采购订单Perishability 易消失性Personal influence 个人影响Personal interviewing 面谈访问Personal selling 人员推销Persuasive advertising 劝说性广告Persuasive advertising 说服性广告Physical distribution 实体分配Physical distribution system 实体分配体系Physical environment 自然环境Physical evidence 实体证明Physiological needs 心理需要Piggyback 猪背Place 渠道Place utility 地点效用Point-of-purchase displays and demonstrations 售点陈列和示范Point-of-purchase processing 销售点程序Political power 政治权力Political/legal environment 政治/法律环境Poly-chronic time 多种时间利用方式Population growth 人口增长Portfolio plan 业务经营组合计划Position defense 阵地防御Postpurchase behavior 购买压后的行为Potential market 潜在市场Potential product 潜在产品Preemptive defense 先发制人防御Pre-industrial or commercial stage 前工业或商业阶段Prestige pricing 威望(领袖)定价法Prestige-goods strategy 威望(领袖)商品战略Price 价格Price dumping 价格倾销Price elasticity of demand 价格需求弹性Price escalation 价格阶升Price fixing 限定价格Price increases 提价Price packs 价格包Price points 价格点Price setting 限定价格Price steps 价格间距Price-discount strategy 价格折扣战略Primary data 第一手资料Primary demand 主要需求Primary manufacturing 初级制造业Product 产品Product adaptation 产品适应Product assortment 产品品种搭配Product attributes 产品品种属性Product buy-back agreement 产品回购协议Product categories 产品种类Product choice set 产品选择组合Product classification schemes 产品分类设计Product concept 产品概念Product decisions 产品决策Product features 产品特点Product hierarchy 产品层级Product image 产品形象Product innovation strategy 产品创新战略Product invention 产品发明Product life cycle 产品生命周期Product line 产品线Product- line decisions 产品线决的策Product mix 产品组合Product modification 产品改进Product orientation 产品导向Product positioning 产品定位Product proliferation strategy 产品扩散战略Product specialization 产品专门化Product style 产品试样Product support services 产品支持服务Product system 产品系统Product value analysis (PV A) 产品价值分析Product/Battlefield 产品/市场竞争形势图Product/market expansion grid 产品/市场格子Product/market expansion grid 产品/市场扩展方格Product-differentiated marketing 产品差异营销Production concept 生产观念Productivity 生产率Product-line decisions 产品线决策Product-line pricing 产品线定价Product-structured sales force 产品组织的销售队伍Product-use test 产品使用测试Professional purchasing 专业采购Profit equation 利润方程式Profit margin 净利润Profit optimization 利润最优化Profitability control 盈利率控制Profitable customer 有利益的顾客Profit-and-loss statements 损益表Programmed buyers 程序购买者Promotion 促销Promotion clutter 促销喧嚣Promotion mix 促销组合Promotional pricing 促销定价Proposal solicitation 征求供应建议书Prospects customer 预期顾客Provide the value提供价值Psychographic segmentation 按心理细分化Psychological discounting 心理性折旧Psychological life cycles 心理生命周期Psychological life-cycle stages 心理上的生命周期阶段Psychological pricing 心理定价法Psychological resistance 心理抵触Public opinion 公众意见Public relation 公共关系Public-interest groups 公共利益群体Publicity 公众宣传Pull strategy 拉动战略Pulsing advertising 间歇式广告Purchase decision 购买决策Purchase frequency 购买频率Purchase intention 购买意图Purchase probability scale 购买概率量表Purchase subdecisions 购买子决策Purchase taxes 进货税Purchasing-performance evaluation 采购绩效评估Pure competition 完全竞争Pure monopoly 完全独占Push money 推销金Push strategy 推动战略Push/pull strategy 推/拉战略QQualified available market 合格有效市场Qualified prospects customer 合格预期顾客Quantity discount 数量折扣Question mark 问题表Questionnaires 调查表Queuing models 排队模型RRacial population 种族人口Rate of return on net worth 净资产报酬率Rating scales 评价量表Rational appeals 理性诉求Real need 真实需求Real-income decline 实际收入下降Receiver 接受者Recency 近期购买Reciprocal marketing 双边营销Recruitment procedures 招聘程序Reference groups 相关群体Reference groups 参考群体Referent power 相关力量Referral networks 推荐网络Regional cooperation groups 区域性合作集团Reinforcement advertising 增援广告Relationship 关系Relationship buyers 关系购买者Relationship marketing 关系营销Relative market share 相对市场份额Reliability 可靠性Reminder advertising 提醒性广告Reminding advertising 提醒性广告Repairability 可维修性Repeat customer 重复购买顾客Repeat sales 重复销售Replacement sales 更新销售Reseller market 再售商市场Resident sales agent 外常驻销售代理人Resistance to marketing 对营销的阻力Response 反应Response compression 紧迫反应Response hierarchy models 反应层次模型Responsive marketing 响应营销Responsiveness 反应性Retail life cycle 零售生命周期Retail sales taxes 零售营业税Retailer cooperatives 零售商合作组织Retailer version 零售版本Return on assets 资产报酬率Return on investment 投资报酬率Reward power 报酬力量Risk taking 承担风险Rollout marketing 扩展营销Routinized exchange 惯例化交换Runaway inflation 脱缰式通货膨胀SSafety needs 安全需要Sale-effect research 销售效果研究Sale-estimation methods 销售估算法Sales agent 销售代理人(商)Sales analysis 销售分析Sales approach 推销方法Sales budget 销售预算Sales concept 销售观念Sales force 销售队伍Sales force compensation 销售队伍报酬Sales force efficiency 销售队伍效率Sales force estimates 销售队伍估计Sales force evaluation 销售队伍评价Sales force motivation 销售队伍激励Sales force objectives 销售队伍目标Sales force recruitment and selection 销售队伍招聘与挑选Sales force size 销售队伍规模Sales force stereotypes 销售队伍类型Sales force strategy 销售队伍战略Sales force structure 销售队伍结构Sales force supervision 销售队伍监督Sales force training 销售队伍培训Sales presentation 销售展示陈说Sales promotion 销售促进Sales quota 销售定额Sales-generation activities 实现销售的活动Salesmanship 销售技术Sales-response function 销售反应函数。
Introduction to Marketing Management
Marketing
Outputs
Goods/ Services, Sales (revenue), Market share, Profits,
Information
The Marketing Concept
• Customers are the Lifeblood of the Organization
University
Tuition, labor (work study), class attel growth, sense of independence and
spirit
Parent
Appreciation, grades, feeling of accomplishment
–Conditions for Exchange
•Systems of Exchanges
A Three-Way Exchange
Parental recognition, Sense of pride
Tuition, donations
College or
Money, encouragement
deal with the other party
The Nature of Marketing
• What is the Purpose of Marketing?
Satisfaction • Increments of Satisfaction • Facilitating Exchanges
A Chronological Evolution of Marketing Definitions
• 1987: Strategically managing human and organizational exchange relationships to provide socially responsible want and need satisfaction throughout the world
市场营销(MarketingManagement)
市场营销(Marketing Management)in a highly competitive environment, the ability to create competitive edges over one’s adversaries and to achieve ultimate victory in fierce competitions depends not so much on materials resources as on the mental factors of intelligence and concepts. those concepts that can lead to new visions and perspectives and those approaches that can effectively solve problems will have the greatest value. the overriding factor which ensures the eventual materialization of new concepts and gives rise to effective approaches is management. as a branch of applied science, the science of management has crucial value not only for developing countries like china which are making uttermost efforts to catch up with the developed countries, but also for the leading multinational giants in the developed countries themselves. for a person like me who has decided to pursue marketing management as my career objective, to sharpen my intellectual caliber, to understand the essence of management and to grasp important skills of management have become my greatest aspiration.as a master’s student specializing in marketing and enterprise strategies, i am very proud to report that i have made some encouraging research achievements. of the two research papers that i wrote concerning strategic development of enterprises—enterprise strategic alliance based on resource complementarity and the strategic orientation and countermeasures for chinese enterprises in international operations in the new millennium, the former has been published by economic tribune in sept. 2002 and the latter has been accepted for publication by china economists in feb. 2003. thesetwo research papers are the fruition of my active involvement in a research project named study on chinese enterprises’ cooperation-competition models in hyper-competitive conditions, which is sponsored by china state natural science foundation (foundation project no. 70140132). another paper entitled brand marketing: a competitive mode on a higher level in modern economics has been published by contemporary finance & economics in november this year. those research achievements can unmistakably indicate my tremendous potential to perform much more ambitious researches in my future degree program and i am determined to develop this potential to the fullest extent.i completed my four-year systematic studies in engineering and management science as an undergraduate at the school of economics and management, beijing university of aeronautics and astronautics. it is precisely this undergraduate education that has reinforced my determination to pursue marketing management as my lifelong career. although as an undergraduate my understanding of some courses cannot be described as profound (some might even be said to be rather superficial), my learning of those courses nevertheless widened my ken of knowledge and broadened my vision.。
市场营销(Marketing Management)
市场营销(Marketing Management)市场营销(Marketing Management)市场营销(Marketing Management) in a highly competitive environment, the ability to create competitive edges over one s adversaries and to achieve ultimate victory in fierce competitions depends not so much on materials resources as on the mental factors of intelligence and concepts. those concepts that can lead to new visions and perspectives and those approaches that can effectively solve problems will have the greatest value. the overriding factor which ensures the eventual materialization of new concepts and gives rise to effective approaches is management. as a branch of applied science, the science of management has crucial value not only for developing countries like china which are making uttermost efforts to catch up with the developed countries, but also for the leading multinational giants in the developed countries themselves. for a person like me who has decided to pursue marketing management as my career objective, to sharpen my intellectual caliber, to understand the essence of management and to grasp important skills of management have becomemy greatest aspiration.as a master s student specializing in marketing and enterprise strategies, i am very proud to report that i have made some encouraging research achievements. of the two research papers that i wrote concerning strategic development of enterprises enterprise strategic alliance based on resource complementarity and the strategic orientation and countermeasures for chinese enterprises in international operations in the new millennium, the former has been published by economic tribune in sept. 2002 and the latter has been accepted for publication by china economists in feb. 2003. these two research papers are the fruition of my active involvement in a research project named study on chinese enterprises cooperation-competition models in hyper-competitive conditions, which is sponsored by china state natural science foundation (foundation project no. 70140132). another paper entitled brand marketing: a competitive mode on a higher level in modern economics has been published by contemporary finance economics in november this year. those research achievements can unmistakably indicate my tremendous potential to perform much more ambitious researches in my future degreeprogram and i am determined to develop this potential to the fullest extent.i completed my four-year systematic studies in engineering and management science as an undergraduate at the school of economics and management, beijing university of aeronautics and astronautics. it is precisely this undergraduate education that has reinforced my determination to pursue marketing management as my lifelong career. although as an undergraduate my understanding of some courses cannot be described as profound (some might even be said to be rather superficial), my learning of those courses nevertheless widened my ken of knowledge and broadened my vision.。
2023年度营销策略管理评估报告英文版
2023年度营销策略管理评估报告英文版2023 Annual Marketing Strategy Management Evaluation ReportIn the fast-paced world of marketing, it is crucial to constantly evaluate and adjust strategies to stay ahead of the competition. This report focuses on analyzing the effectiveness of our marketing strategies in the past year and provides recommendations for improvement in the upcoming year.Executive SummaryThe 2023 marketing strategy management evaluation report highlights key achievements and challenges faced by our marketing team. It identifies areas of success, such as increased brand awareness and customer engagement, as well as opportunities for growth, such as expanding into new markets and enhancing digital marketing efforts.ObjectivesThe primary objective of the report is to assess the performance of our marketing strategies in achieving the company's goals and targets. This includes evaluating the ROI of various marketing campaigns, analyzing customer feedback and engagement metrics, and identifying areas for improvement in marketing tactics.MethodologyThe evaluation process involved a comprehensive review of all marketing activities carried out throughout the year. This included analyzing data from social media platforms, website analytics, email campaigns, and other marketing channels. Feedback from customers and key stakeholders was also taken into consideration to provide a holistic view of the effectiveness of our marketing strategies.FindingsThe findings of the evaluation report indicate that our marketing strategies have been successful in increasing brand visibility and drivingcustomer engagement. However, there are areas that require improvement, such as targeting specific market segments more effectively and optimizing our digital advertising efforts.RecommendationsBased on the findings of the evaluation report, the following recommendations are proposed for the 2023 marketing strategy:1. Develop targeted marketing campaigns to reach specific market segments.2. Enhance our digital marketing efforts by investing in SEO, SEM, and social media advertising.3. Improve customer engagement through personalized marketing strategies and interactive content.4. Expand into new markets by identifying and capitalizing on emerging trends and opportunities.ConclusionIn conclusion, the 2023 marketing strategy management evaluation report highlights the achievements and challenges faced by our marketing team in the past year. By implementing the recommended strategies, we aim to further strengthen our position in the market and achieve our business objectives in the upcoming year.。
MarketingManagement市场营销管理与蓝海战略
第二章:剖析市场营销环境
2.1.2 影响消费者置办行为的主要要素:
文明要素:文明,亚文明,社会阶级。 社会要素:相关群体,家庭,社会角色位置。 集团要素:生命周期阶段,职业,经济环境,生活
方式,特性。 心思要素:动机,认知,学习,决计和态度。
第二章:剖析市场营销环境
• 2.1.3 集团心思要素—动机实践
• 3.1.2 产品组合
产品组合的宽度
个人
一次性
产品线的长度
象牙雪 Dreft 汰渍 奇尔 Dash Bold Gain Era
Glennm 佳洁士
象牙 Camay 激爽 舒肤佳 玉兰油
帮宝适 Luvs
制品
勇于开始,才能找到成功的路
Charmin Puffs Bounty
第三章:营销组合战略
• 3.1.3 产品生命周期
•厂商间只存有数量 竞争,而没有质量, 销量及服务竞争
第一章:基本市场营销管理概念
市场策略
表现
特点
存在条件
产品观念
•不重视市场及销售 •注重产品质量
•商品供应较丰富或 局部过剩
•质量次价格高的产 品无人问津,优质产 品供不应求
•只有质量的提高, 但没有花色品种的发 展
•不注重市场和销售 是其致命弱点
价值沟通,保送给客户,以及维系管理公 司与顾客间的关系,从而使得公司及其相 关者受益的一系列进程〞«美国市场营销协 会»
第一章:基本市场营销管理概念
1.1市场营销定义:
在适当的地点
〔Place〕,
经过适宜的方式
〔Promotion〕,
以适宜的价钱
〔Price〕,
将消费者所需的商品 〔Product〕,
市场营销双语 科特勒 亚洲版 期末总结_超详细版
Chapter 1 Marketing: managing profitable customer relationships 营销:管理有价值的顾客关系 What is marketing? social and managerial process wherebyindividuals and groups obtain what they need and want through creating and exchanging广义上,营销是通过创造和交换产品及价值,从而使个人或群体满足欲望和需要的社会和管理过程。
狭义上,营销是指和顾客建立有利可图、充满价值的交换关系。
总之,营销就是企业为了从顾客身上获得利益回报、创造顾客价值和建立牢固顾客关系的过程。
营销过程的五个步骤 1. Understand the marketplace and customer needs and wants 了解市场及顾客需求和欲望 2. Design a customer-driven marketing strategy 设计顾客驱动的营销战略3. Construct a marketing program that delivers superior value 构建传递卓越价值的营销方案4. Build profitable relationships and create customer delight 建立有利可图的关系,并使顾客满意5. Capture value from customers tocreate profits and customer quality 从顾客身上收获价值,从而创造利润和顾客资产顾客驱动下的营销战略serve 选择服务对象通过把市场划分为不同的顾客和选择它将要针对的那部分顾客来实现。
营销管理者必须决定目标顾客是谁,以及他们的需求水平、需求时间和性质Choosing a value proposition选择价值方案Includes the set of benefits or values a company promises to deliver to consumers to公司承诺传递给顾客用来满足顾客需求的价值和利益的组合Needs, wants, and demands Marketing offers: including products,services and experiences Value and satisfaction Exchange, transactions and relationships Markets Definition should distinguish: Need, Want and Demand Need: on. Want:form taken by a human need as shaped byculture and individual personality. Demand: Human wants that are backed by buying power, or wants backed by ability and willingness to buy.需要、欲望和需求需要:人们感到缺乏的一种状态。
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• Positioning is “To occupy a clear distinctive and attractive position in the target consumer’s mind” • Understand your current position, then identify your ideal position • Positioning should guide 4P decisions; 4P is the coherent execution of positioning
Sales and profits potentially increase from product line expansion, but cannibalization may offset gains – Marginal revenues from new products or SKU’s must be compared to marginal costs – Product complementarity/substitu tability must be assessed
Determine the objective
• Price can be set anywhere in between cost (lower limit) and consumer perceived value (upper limit) and exactly where to set the price depends on marketing objectives. • •If the objective is to maximize profit (temporarily), set the price high, known as Price Skimming. • •If the objective is to prevent competition, set the price low, known as Penetration Strategy. • In between the two extremes, the strategic decision concerns the tradeoff between profit and market share.
Setting price rules
• Cost Focus • Competition Focus • Customer Focus-Value Pricing
Strategic Pricing Considerations
Cost based pricing • Price above the variable cost to see if the contribution margin could cover the fixed cost • Problems: Fixed cost are difficult to allocate; Ignore the demand side; Disproportionately set price according to the variable cost. Value based pricing • True economic value(TEV) = Cost of the next-best alternative +Value of performance differential (Refer to reading material – 2, pp. 54) • Goal: to stretch customers’ willingness to pay
Impact of price cut
• Price cuts reduce the profit margin on each unit sold • But if MANY more units are sold, total profits might still increase • The manager’s challenge is to predict the profit impact of a price change by weighing margin changes against unit sales changes
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Managing Product and Services
Product Levels What’s Product Mix Managing Product Mix Product Line Profits
Product mix is the total variety of prodment Final Exam Review Framework
Marketing Mania – FY2015
Golden Analysis Framework
STP Segmentation, Target Marketing & Positioning
Market Segmentation
Positioning
Considerations of 4Ps
• • What are the benefits and features of the product? What’s the product mix like? And why you recommend to rationalize or extend the product line? Is you channel strategy consistent with the value proposition of you firm? How do you think of Efficiency, Power, Conflict, and Control of your channel strategy. What’s the role of your pricing? Is the category price sensitive? Have you consider the consequence of your pricing actions? Think about the strategic considerations of pricing. What’s the goal of IMC? New customer or more spending of current customers? Which communication channel you choose and why the such channels are relevant to your target? What’s you appeal? How is you budget? And how to evaluate?
Benefit: User Experience
Features: Tech/Knowho w
Potential goals of product line expansion – Serve multiple buyer segments – Block competition – Gain scale economies/utilize excess capacity – Refresh brand image – Support retailer exclusivity – Create opportunities for upselling, cross- selling, seasonal smoothing, etc
Start with Company resources and capabilities
Why STP? Because company resource is limited!
Targeting Segment
• Segmentation should be based on value • Demographic, geography, psychograph, lifestyle, etc • Criteria • Measurable, differentiable, coherent, accessible, actionable, sustainable, stable • Based on: • Size, potential growth • Competition assessment (can use 5 forces: entrant threat, substitution, buyer/supplier power) • Fit with company resources and objective
• Line interactions must be controlled and managed
Pricing Strategy
Roles of pricing
• Financial role – adding to the bottom line • Communication role – sending signals to customers and market • Relationship role – How much to charge, how to charge, and when to charge influence consumer behavior as well as competitive response
Business • Consists of various product lines • Key product line decisions include – Product line breadth (# different lines) – Product line length (# of different price points) – Product line depth (# items/variants within category) – Product line consistency • Relative positioning • Relative resource allocations