酒店英语考试+答案知识讲解

2014年大连日航饭店英语一二级考试试题

(考试时间08:30-10:00)

姓名（中文）：

部门：

员工号：

一．选出最符合的答案填入括号内（5道题，每题2分；总计10分）

1. Q: Hello, I’m calling to confirm my room reservation. My name is Jane Smith.( D)

A. Where are you calling from?

B. Of course, madam.

C. Sorry, there is no room available, madam.

D. What’s your room number, madam?

2. A: Good morning. Can I help you?

B: Yes. I want to stay here one more night.

Q: What do we know about the man? ( A)

A. He wants to extend his stay.

B. He is checking in.

C. He is checking out.

D. He is getting some information.

3. Sorry sir. This weekend happens to be our long national holiday and we are all booked up. ( D )

A. The lady wants a room but there isn’t one available.

B. Weekends are bad days to book a room.

C. The man wants to spend his long holiday in this hotel.

D. The man was not successful in making a room reservation.

4. W: I’d like to thank you for my enjoyable stay in this hotel.

M: It’s been our pleasure to have you with us, Mrs. Smith.

Q: What can we conclude from this conversation? ( C )

A. Mrs. Smith had a pleasant stay with the man.

B. Mrs. Smith has stayed in this hotel for a long time.

C. Mrs. Smith has had a good time in this hotel.

D. The man is glad to see Mrs. Smith go.

5. __C__in our check-in procedures since the new manager took over.

A. There are changes

B. Changes have been there

C. There have been changes

D. We have changes

二. 请将A & B 框内相对应的内容连线。（每词1分，总计5分）

1.5

1. One of many telephone lines in a hotel which all have different numbers.（Extension）

2. a collection of information kept at the front desk for front desk agent to use in responding to guest requests. （Info-directory）

3. Something that is done to make sure that earlier actions have been successful or effective. （Follow-up ）

4. An official recorded or written record of something. （Log book ）

5. A short official note to another person in the same company or organization. ( Memo )

6. A room from which a guest is expected to check out on a given day who has not yet done so. ( due out )

7. The description of the room about its occupancy and its condition. ( room status)

8. Performing necessary housework, such as cleaning, changing beds, laundry and so on. ( housekeeping )

9. A service or item offered to guests or placed in guest rooms for convenience and comfort and at no extra cost. (amenity )

10. A department that provides food and beverage service for special events. ( catering )

11. A dish other than soup served before the main course to stimulate the appetite. ( appetizer )

12. The specific amount of each food served to the customer. ( portion )

13. A list of food and beverage items. ( menu )

14. An outlet where fast-food service is available. ( snack bar)

15. To give a job, equipment etc .to someone for a particular purpose. ( assign )

16. The difference between the cost of producing something and price you sell it at.

(profit margin )

17. A statement of all transactions affecting the balance of a single account. ( folio)

18. Money that a business receives over a period of time. Especially from selling goods or services.

( revenue )

19. Making more reservations than there are rooms or space in a hotel. ( over booking )