民航英语口语

民航服务英语口语

CONVERSATIONAL

ENGLISH

FOR

AIRLINE PASSENGER

SERVICE

Call-center

2008.8编

Contents

Unit One Flight Information(航班问询) (3)

Lesson One Flight Information(航班问询) (3)

Lesson Two Travel Inquiry(航空旅游问询) (5)

Lesson Three Documents(旅行文件) (6)

Lesson Four Direct and Connecting Flights(直达航班与联程航班) (8)

Unit Two Airline Reservations(订票) (9)

Lesson One Reservations(订票) (9)

Lesson Two Onward Reservations(订续程票) (10)

Lesson Three Reservation Change(订票改变) (12)

Lesson Four Delay and Cancellation(延误与取消) (13)

Lesson Five Standby(候补) (14)

Unit Three Ticketing and Fares(出票与票价) (16)

Lesson One Ticketing(出票) (16)

Lesson Two Fares and Means of Payments(票价与支付方式) (17)

Lesson Three Lost Ticket and Refund(机票遗失与退票) (18)

Unit Four Reconfirmation(再证实) (19)

Unit Five Check In(办理登机手

续) (20)

Lesson One Normal Check-in(办理登机手续) (20)

Lesson Two Ticket and Passport(机票与护照) (22)

Lesson Three Seat Preference and Baggage(座位选扫与行李) (23)

Lesson Four At the Check-in Counter(在行李交运柜台) (24)

Unit Six At the Information Counter(在问询处) (25)

Lesson One Passenger List(旅客舱单) (25)

Lesson Two At the Information Counter(在问询处) (26)

Unit Seven Arrivals(到达) (28)

Lesson One Transit Passengers(过境旅客) (28)

Lesson Two Baggage Handling(行李处理) (29)

Unit Eight Hotel and Ground Transportation(旅馆与地面交通) (30)

Lesson One Hotel(旅馆) (30)

Lesson Two Ground Transportation(地面交通) (31)

Unit Nine A Charter Flight(包机) (33)

Unit One Flight Information

Lesson One

Flight Information

Notes

1.How are you doing? 你好吗？这是一句问候语。类似的句子还有：

How are you getting on ?

How are you keeping?

How are things with you?

2.Ｉ’ve had my hands full lately. 最近我很忙。

3.We’re up to our eyes in it. 我们一直忙于订票售票。

4.Most of them are for general information… 大多数的来电是询问一般情况…

5.…passengers with complaints against the airlines…对航空公司不满的旅客

6.identity cards 身份证

7.health certificate 健康证明

8.I really mean it. 我是当真的。

9.Airlines must have a definite time to allow passengers to pick out the flights. 航空公司肯定有一限定的时间，让旅客选择航班。

10.fist class and economy class 头等舱与普通舱。

航空服务等级常用一字母来代替。如：

Ｆ――fist class 头等舱

Y――economy class 普通舱

C――business class 公务舱（价格与服务标准介于头等舱与普通舱之间）

K――budget class 计划经济舱（中国民航优惠给出国留学人员，价格比普通舱便宜）

11.That is 也就是说，即;有时略写成i.e.

12.class of service 服务等级

13.The ticket agent is able to figure out the face only after the passenger tells him the exact class of service he intends to travel. 旅客把自己要求乘坐的确切的服务等级告诉售票员后，售票员才能计算出票价。

14.an ever-growing fleet 一支日益壮大的机队

15.These sophisticated aircraft break travel barriers by flying faster and further non-stop. 这些装备精良的飞机靠飞得更快、直达距离更远的优势，从而突破了航空旅游上的障碍。

16.Aboard our airline you are sure of the safety and comfort and you can enjoy the genuine warmth and charm that only our airline offers. 乘坐本航空公司，保证您安全、舒适。您会感受到只有本航空公司给予旅客真挚的温馨和迷人的魅力。