民航英语口语总复习课件 PPT
《 民航空乘英语》ppt课件
Dialogues in Cabin
Reading and Writing
Short Announcements
1 Listen to the announcements and fill in the blanks.
Ladies and gentlemen, Would you give me your __at_t_en_t_i_o_n__, please?
edema of nearby soft tissues (附近软
bone fracture
a medical condition in which there damage in the continuity of the bone
you
know
what’s in
the first-aid
kit? Look at
the flowing
pictures
and try to
remember
them.
1. triangular bandage 2. safety pin 3. PBT elastic bandage 4. scissors 5. sterile gauze pad 6. tourniquet 7. non-woven medical paper tape 8. alcohol pad/film 9. band-aid 10. medical absorbent cotton swab 11. forcep/tweezer
There is a lady going to give birth1. Should there be any medical personnel2 on board, please _c_o_n_t_a_c_t _ any of our cabin attendants.
《民航英语》PPT课件
.
7
Unit Five Telephone Reservations
• Dialogue • We have flights from Beijing to New York
every Monday, Wednesday and Friday. But the route is pretty well booked these days. • 我们每周一三五都有去纽约的航班,但是近 期该航线订座率很高。
.
5
Unit Five Telephone Reservations
• Useful Expressions
• to reach sb. at 62580000 拨打电话62580000.
• to contact sb. by calling( dialing)62580000
• 拨打62580000电话与某人联系
.
8
Unit Five Telephone Reservations
• Dialogue • What about a Friday flight? We have a few
seats left on Flight CA981 on that day, leaving Beijing at 1:00p.m. • 星期五的航班怎么样?CA981航班还有几个 空位,下午1点离开北京。
.
3
Unit Five Telephone Reservations
• Warming up • III. Reservation information by telephone.
• a. passenger’s name b. departure date • c. destination d. class of service • e. single or return f. repeat the reservation • g. confirming the seat h. passenger’s telephone number.
航空服务英语口语教程课件Unit 6
transportation
new Monitor ensure
recruits smoothly
operations Analysis
new
tasks
daily implement
Extended Reading
Professional Terms for Further Study
THANK YOU
check. I’m afraid I’ll miss my flight. O: According to the rules, you should come to the airport at least two hours in advance. P: Yes, but too many passengers are lining up today. There are only two passengers in
Dialog 2
(O = Officer P = Passenger) O: Passengers, please remain in an orderly line. P: (appearing worried) Excuse me. What should I do? O: What’s wrong? May I help you? P: My flight’s in half an hour, but there are so many people waiting for the security
ID card
driving license
student’s identity card
Teacher Certification
Model Dialogs
Dialog 1
民航英语Unit2PPT课件
_______ ________, _______,where she is _______ to and the ______ of the person who is going to______ him up ___ the _______. • P: Sure. • S: ______ your _______. • P: Thank you.
2021/7/23
5
• S: Good morning,sir. _____ i have your ticket and passport, please?
• P: I'm ________ in for my daughter today. • S: How old is your daughter? • P: She is ten years od. • S: Ok. You will have to _____ in a form with detail,
2021/7/23
• 办理登机手续 • 柜台 • 在机场 • 机票 • 护照 • 填表格 • 详情,细节 • 联系电话 • 地址 • (开车)接人
2
• at the airport • counter • passport • ticket • contact number • pick up • fill in a form • detail • address • check-in
最新民航英语口语总复习课件精品课件
Chapter one
Phonetics 语音知识 第七页,共32页。
7
/i:/
ee
bee, sheep, sleep
ea
sea, tea, meat
all
call, tall, small
/O:/
or augh
horse, torch caught, taught
oor
door, floor
/A:/
at用来表示具体的时刻。
如:at seven o’clock, at midnight等。
Chapter one
Phonetics 语音知识 第十四页,共32页。
14
跟How有关(yǒuguān)的常用疑问句
Chapter one
Phonetics 语音知识 第十五页,共32页。
15
跟How有关(yǒuguān)的常 用疑问句
舌尖抵下齿背,舌前部稍抬起
sister, doctor, later, father
Chapter one
Phonetics 语音知识 第四页,共32页。
4
5个长元音(yuányīn)
音素 长元音
口形
发音要领 唇形
舌位
发音练习
/i:/
肌肉放松,开口程度比 稍大
/O:/
肌肉放松,牙床半开,能放 进食指
双唇由开到圆 双唇由扁到圆
舌前部向硬腭抬起,比 比高
低,
舌身降低后缩
发音练习
eye, fly, rice, die late, say, play, ate cow, our, house, mouth bowl, soap, home, go
Chapter one
《民航空乘英语》课件2
Understand cultural differences and etiquette norms in international air transportation to improve service quality.
Master the professional terminology and common expressions of civil aviation in order to better provide services for passengers.
PPT courseware for Civil Aviation Flight Attendant
目录
contents
Introduction to English for Civil Aviation Flight AttendantsBasic Terminology of Civil Aviation Flight Attendant EnglishEnglish situational dialogue for civil aviation flight attendants
Summary: Mastering English dialogue skills for in-flight entertainment service scenariosDetailed description: The PPT courseware should include English conversations about entertainment service scenarios on board, including how to introduce entertainment facilities, answer passengers' inquiries about entertainment activities, handle entertainment equipment malfunctions, etc., so that flight attendants can communicate fluently with passengers and provide high-quality entertainment services.
民航服务英语PPT课件
Warming-up
Practice 1: words &
expression
Practice 2: dialogue practice
第1页/共10页
换座位
1-24 2-23
3-22 4-21
7-18 8-17
9-16 10-15
第2页/共10页
5-20 6-19
11-14 12-13
第3页/共10页
请在此输入您的标题
Q2: What kinds of information would a passenger inquire at the check-in counter?
--seating preference(座位选择); flight or destination information; upgrades(升舱); checked luggage(行李托 运)...
第4页/共10页
Teaching Objectives
➢to let Students to handle the simple dialogue by using the expressions in Unit 2
第5页/共10页
• 航站楼 • 办理登机手续
• 托运行李 • 日常必需品 • 携带行李允许量
Warming-up
Q1: What kinds of questions will check-in agent ask at the airport? --(问候) Greetings;
(身份证,护照)Can/May I have your ID card and tickets?
(行李托运) How many bags do you have?
民航服务英语口语
民航服务英语口语民航服务英语口语CONVERSATIONALENGLISHFORAIRLINE PASSENGERSERVICECall-center2008.8务ContentsUnit One Flight Information(航班务务) (3)Lesson One Flight Information(航班务务) (3)Lesson Two Travel Inquiry(航空旅游务务) (5)Lesson Three Documents(旅行文件) (6)Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8)Unit Two Airline Reservations(务票) (9)Lesson One Reservations(务票) (9)Lesson Two Onward Reservations(务务程票) (10)Lesson Three Reservation Change(务票改务) (12)Lesson Four Delay and Cancellation(延务取消与) (13)Lesson Five Standby(候务) (14)Unit Three Ticketing and Fares(出票票价与) (16)Lesson One Ticketing(出票) (16)Lesson Two Fares and Means of Payments(票价支付方式与) (17)Lesson Three Lost Ticket and Refund(机票务失退票与) (18)Unit Four Reconfirmation(再务务) (19)Unit Five Check In(务理登机手务) (20)Lesson One Normal Check-in(务理登机手务) (20)Lesson Two Ticket and Passport(机票务照与) (22)Lesson Three Seat Preference and Baggage(座位务务行李与) (23)Lesson Four At the Check-in Counter(在行李交台运柜) (24)Unit Six At the Information Counter(在务务务) (25)Lesson One Passenger List(旅客务务) (25)Lesson Two At the Information Counter(在务务务) (26)Unit Seven Arrivals(到达) (28)Lesson One Transit Passengers(务境旅客) (28)Lesson Two Baggage Handling(行李务理) (29)Unit Eight Hotel and Ground Transportation(旅务地面交通与) (30)Lesson One Hotel(旅务) (30)Lesson Two Ground Transportation(地面交通) (31)Unit Nine A Charter Flight(包机) (33)Unit One Flight InformationLesson OneFlight InformationNotes1.How are you doing? 你好务,务是一句务候务。
《-民航空乘英语》10PPT优秀课件
T 4. Tian’anmen Square is the biggest square in the world.
Unit 10 Holidays and Cities
17
Long Announcements
3 Oral practice. Discuss with your partner how to introduce a
1 __G__r_e_a_t_W___a_l_l_ located in _C__h__in__a__
2 _E_i_f_f_e_l_T__o_w__e_r__ located in _P_a__r_is__
Unit 10 Holidays and Cities
4
3
4
_T__h_e__L__o_n_d__o_n__E__y_e_ located in __E__n_g_l_a_n__d__
Reading and Writing
Short Announcements
1 Listen to the announcements and fill in the blanks.
民航货运英语口语培训课件8-Air Freight Dialogue 6概要
• EBS、EBA 部分航线燃油附加费的表示方式, • EBS一般是澳洲航线使用, • EBA一般 是非洲航线、中南美航线使用
a
• AMS Automated Manifest System 自运舱单系统 • ACS/ACC ALAMEDA CORRIDOR SURCHARGE 火车通道费(自洛杉矶转运) • BAF BUNKER AJUSTMENT FACTOR 燃油附加费系数 BAF 燃油附加费,大多 数航线都有,但标准不一。 • BRC THE BUNKER RECOVERY CHARGE 燃油附加费 • CAF CURRENCY AJUSTMENT FACTOR 币值附加费 • CY-CFS CY-CHARGE • FAF Fuel AdjustmentFactor 燃油价调整附加费 (日本航线专用) • GRI General Rate Increase 综合费率上涨附加费 一般是南美航线、美国航 线使用 • DDC Destination Delivery Charges 直航附加费 美加航线使用 • DOC DOcument charges 文件费 • EBS EMERGENCY BUNKER SURCHARGE 紧急燃油附加费 一般是澳洲航线使 用 • EBA 紧急燃油附加费 一般 是非洲航线、中南美航线使用
b
• • • • • • • ERS/ERA 空箱调转费 IFA 临时燃油附加费,某些航线临时使用 IAC 联运管理费(中海) IAS 直航附加费 美加航线使用 IPI INTERIOR POINT INTERMODAL 内陆转运费 ISPS 上海港口拥挤费用 ISPS(视船公司而定) ORC ORIGIN RECEIPT CHARGE 发货港收货费,本地出口附加 费. 和SPS类似,一般在华南地区使用 • PTF 巴拿马运河附加费 美国航线、中南美航线使用 • PSS Peak Season Sucharges 旺季附加费 大多数航线在运输 旺季时可能临时使用 • PCC 巴拿马运河附加费
《民航实用英语》课件02Passenger Reception
Quiz Directions:Please fill in the blanks with the appropriate words. 1. Can I take a look at your ________ pass, Sir? 2. There are a lot of people, who stand in a ________ please. 3. I prefer a ________ seat when taking an airplane, because I can enjoy the beautiful views outside. 4. The red seats in a bus are for ________ and the senior.
Dialogues Dialogue A (CC=Cabin Crew, P=Passenger) CC: Good morning, Miss. Welcome aboard! P: Good morning. Where can I find my seat? CC: Could you show me your boarding pass, Miss? P: OK. Here you are. CC: It’s 14F. That will be a window seat. This way, please. P: Thank you.
Dialogue B CC: Good afternoon, Sir. May I see your boarding pass, please? P: Here you are. CC: Sorry, Sir. This is your passport. P: Oh, really? Is there any difference? CC: Yes. As a matter of fact, you can’t board the plane if you don’t have the boarding pass. P: Oh, my god. I must have left it in the waiting lounge.
民航乘务英语口语教程2 ppt课件
• CA: You're very welcome.
2020/12/12
5
Duty-free Sale
• Ladies and gentlemen: In an effort to further meet your traveling needs, we are pleased to
offer you a wide selection of duty-free items. A brochure featuring these items is located in your seat pocket. All items are priced in US dollars. Please check with your cabin attendant for prices in other currencies. Most major currencies and US dollar, traveller's checks, are accepted for your purchases. The major credit cards are also accepted.
• CA: There are two ways. You could go either by land or by sea.
• PAX: Which way is more convenient?
• CA: By sea, I think.
• PAX: But where can I get on the ship?
• PAX: How often do the buses run?
• CA: I'm not quite sure, maybe half an hour.
航空服务英语口语教程课件Unit 16
BaiyunAirport on schedule. Please pay attention to the announcements. (A few minutes later, another announcement: Ladies and gentlemen, the fire has been extinguished. The aircraft is proceeding as scheduled and there will be no change in the arrival time. We’re sorry to have disturbed you, and thank you for your cooperation.) A: Did you hear the announcement clearly this time? P: Yes. I’m so glad the plane is safe now and there’s no change in the arrival time. Thank you very much. A: You’re welcome.
Dialog 2
P: I’m so scared… A: Calm down. Take deep breaths and just follow instructions. P: Okay. Return the seatback to the upright position. Close the tray table. A: Yes. And fasten your seat belt. P: The seat belt… A: Make sure you remove all sharp objects. P: All right. Thank you. A: Now be prepared to brace against impact. P: Yes, I’m ready…
民航英语口语总复习课件
全球化与民航发展:全球化对民航的影响和挑战
民航组织与机构
航空公司:提供航空运输服务,包括客运和货运服务,是民航业的主要运营者。
国际民航组织(ICAO):负责制定国际民航标准和规则,促进全球民航业的安全和可持续发展。
各国民航局:负责本国民航业的管理和监督,包括航空安全、航空运输、机场管理等。
备考策略:制定复习计划,注重基础知识的巩固和扩展,多参加模拟考试和练习,提高口语表达能力和应对能力
考试形式:面试、机考、口试等
考试内容:基本民航知识、日常用语、应急用语等
口语考试技巧与策略分享
熟练掌握民航英语常用词汇和表达方式
了解考试形式和题型,熟悉考试流程
注重语音、语调和流利度,避免常见错误
学会倾听和理解问题,积极思考并回答问题
机舱安全须知:练习用英语向乘客介绍机舱安全须知,包括系好安全带、禁止吸烟等
特殊需求服务:练习用英语向乘客提供特殊需求服务,如无障碍设施、婴儿护理等
机上餐饮服务:练习用英语向乘客介绍机上餐饮服务,包括餐食种类、饮料选择等
紧急情况下的沟通:练习用英语在紧急情况下与乘客进行沟通,包括应对紧急情况、安抚乘客情绪等
紧急情况下的沟通练习
紧急情况的分类和应对措施
紧急情况下与机组人员的沟通技巧
紧急情况下与乘客的沟通技巧
紧急情况下与地面控制中心的沟通技巧
06
机场广播听力练习
练习题目:提供相关听力材料,进行听力练习
机场广播内容:航班起飞、到达、延误等通知
听力技巧:抓住关键词,理解广播内容
答案解析:对答案进行详细解析,帮助学生理解听力内容
安全须知:向乘客介绍安全须知,包括系好安全带、禁止吸烟等规定
《民航空乘英语》课件
Service announcement
Inform passengers of the flight's destination, estimated time of arrival, in light services, and safety procedures
Meal service
Provide information about the menu, answer any dietary requests or restrictions, and serve food and drinks
Answering questions
Listen to passengers' complaints and address them promptly and professionally
Dealing with complaints
Accommodate passengers with disabilities or special needs, and ensure they receive appropriate assistance
Aircraft Facilities
Identify various signs on the aircraft, such as seat belt signs, no smoking signs, emergency exit signs, etc., and understand their meanings and functions.
Simulation training
02
Conduct practical exercises in a simulated cabin environment to improve English communication skills and the ability to respond to unexpected situations;
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k
bike, kind, week
gh
ghost, ghoul, ghosty
ph
photo, telephone
续表
/T/
th
thank, think, three
/D/
th
this, father, these
/S/
sh
fish, dish, ship
/dZ/
-dge
fridge, bridge
舌身降低后缩
apple, bag, cat, fat,hat
egg, bread,
sell, leg,get pig, sit,
lip, kiss dog, fox,
sorry, lock
音素 短元音
口形
发音要领 唇形
舌位
发音练习
/V/
开口程度比 小一半
/ʊ/ 肌肉放松
双唇向两旁 平展
双唇收圆稍向 前突出
/eE/
由 向 自然滑动
/ʊE/ /OI/
由 向 自然滑动
由 向 自然滑动,前者清楚响 亮,后者较模糊短促
发音要领
唇形
舌位
双唇扁平
舌中部稍抬起,舌尖和舌端两 侧触下齿
双唇由中开到扁平
舌位逐渐抬高
双唇由圆到不圆
舌位逐渐降低
双唇由圆到扁
舌位逐渐抬高
发音练习
year, beer, tear, idea care, bear, pear, swear tour, sure, pure, poor boy, toy, voice, enjoy
7个短元音
音素 短元音
/Q/ /e/ /I/ /X/
发音要领
口形
肌肉放松,开口程度比 /e/稍大
唇形
双唇扁平
肌肉放松,牙床半开,能放进食指
双唇稍扁平
肌肉放松,牙床开得比 宽,比 窄
双唇扁平
肌肉放松
双唇稍圆
舌位
发音练习
舌尖抵下齿背,舌中部稍抬起
舌尖抵下齿背,舌前部稍抬起, 比 要低
舌前部向硬腭抬起,比 低, 比高
/ts/
ts
cats, shirts, goats
/dz/
ds
beds, birds, cards
/tr/
tr
tree, train, try
Hale Waihona Puke /dr/drdrink, drive, draw
/w/
wh
which, what, where
A. November B. monkey
ow
cow, tow, how
ou
mouse, shout, cloud
/Iə/ /eE/ /ʊE/
/k/
/g/ /f/
续表
ear
ear, hear, tear
air
air, hair, fair
oor
poor, moor
our
tour, hour
ck
clock, stick, pick
c
cat, catch, music
/i:/
ee
bee, sheep, sleep
ea
sea, tea, meat
all
call, tall, small
/O:/
or augh
horse, torch caught, taught
oor
door, floor
/A:/
ar
farm, card, star
/u:/
oo
school, kangaroo
7个短元音(7短)
国际音标(48个) 元音(20个)
/Q/ /e/ /I/ /X/ /V/ /ʊ/ /E/
5个长元音(5长)
/i:/ /O:/ /A:/ /u:/ /ɜ:/
8个双元音(8双)
/aI/ /eI/ /aʊ/ /əʊ/ /Iə/ /eE/ /ʊE/ /OI/
辅音(28个)
/p/—/b/, /t/—/d/, /k/—/g/, /f/—/v/, /T/—/D/, /s/—/z/, /S/—/Z/, /tS/—/dZ/, /tr/—/dr/, /ts/—/dz/, /h/—/r/, /m/, /n/, /N/, /j/, /w/, /l/
person
8个双元音
音素
双元音
口形
/aI/ /eI/ /aʊ/ /Eʊ/
由 向 自然滑动,前者清楚响 亮,后者较模糊短促
由 向 自然滑动,前者清楚响 亮,后者较模糊短促
由 向 自然滑动,前者清楚 响亮,后者较模糊短促
由 向 自然滑动,前者清楚 响亮,后者较模糊短促
发音要领
唇形
舌位
双唇由开到扁
舌尖抵下齿背,舌中部稍抬起
舌后部靠前稍抬起,舌尖和舌 端两侧触下齿
舌身后缩,舌后部向软腭抬起
duck, cut, but, love good, book, look, put
/ə/
肌肉放松,牙床全开,可放进中指和食指
双唇向两旁平 展,扁平
舌尖抵下齿背,舌前部稍抬起
sister, doctor, later, father
5个长元音
ai
rain, train, snail
ay
pay, play, tray
i-e
kite, like, pride
igh
high, light, might
y
fly, cry, fry
oy
boy, toy, oyster
oi
oil, boil, soil
o-e
note, smoke, nose
oa
coat, goat, boat
音素 长元音
口形
/i:/
肌肉放松,开口程度比 稍大
/O:/
肌肉放松,牙床半开,能放 进食指
/A:/
肌肉放松,牙床开得比 宽,比 窄,口张大
/u:/ 肌肉放松
/ɜ:/ 开口程度比 小一半
发音要领 唇形
舌位
发音练习
双唇扁平
双唇稍扁 平
双唇张大
舌尖抵下齿龈,舌前部尽量抬起, 但不产生摩擦
舌身后缩,后部向软腭抬起
双唇由稍扁平到扁平
舌位逐渐抬高
双唇由开到圆
舌前部向硬腭抬起,比 比高
低,
双唇由扁到圆
舌身降低后缩
发音练习
eye, fly, rice, die late, say, play, ate cow, our, house, mouth bowl, soap, home, go
音素 双元音
口形
/IE/
开口程度小 一半
舌位很低,舌身放平后缩,舌部 稍隆起
tea, meat, sleep, sheep tall, small,
lord, fork card, star, pass, class
双唇稍圆 舌身后缩,后部向软腭抬起
双唇向两 舌中部稍抬起,舌尖和舌端两侧 旁平展 触下齿
school, boot
first, sir, word,
ui
fruit, suit
er
person, herb, service
/ɜ:/
ir
bird, sir, girl
ur
nurse, curse, surf
大家有疑问的,可以询问和交流
可以互相讨论下,但要小声点
9
/eI/
/aI/ /OI/ /əʊ/ /aʊ/
续表
a-e
snake, cake, make