英文导游培训内容.

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英文导游教案

英文导游教案教案标题：英文导游教案教学目标：1. 学生能够掌握一些与导游工作相关的英文词汇和常用表达。

2. 学生能够运用所学知识，进行模拟导游演讲，提高英文口语表达能力。

3. 学生能够了解一些国外知名景点的相关信息，并能够用英文进行介绍。

教学内容：1. 导游工作相关的英文词汇和常用表达2. 模拟导游演讲3. 国外知名景点介绍教学步骤：一、导入（5分钟）老师通过图片或视频展示一些国外知名景点，引导学生讨论并介绍这些景点。

二、学习导游工作相关的英文词汇和常用表达（15分钟）1. 带领学生学习一些与导游工作相关的英文词汇，如“tour guide”, “sightseeing”, “attraction”等。

2. 教授一些常用的导游表达，如“Welcome to...”, “Please follow me”, “Now we are going to visit...”等。

三、模拟导游演讲（20分钟）1. 分组进行模拟导游演讲，每组选择一个国外景点进行介绍，要求使用英文进行表达。

2. 老师在演讲结束后给予学生反馈和指导。

四、国外知名景点介绍（15分钟）1. 老师介绍一些国外知名景点的相关信息，如埃菲尔铁塔、自由女神像等。

2. 学生自由选择一个景点进行介绍，要求使用英文进行表达。

五、总结（5分钟）老师对今天的学习内容进行总结，并鼓励学生多加练习，提高英文口语表达能力。

教学评估：1. 学生在模拟导游演讲中的表现2. 学生对国外知名景点的介绍能力3. 学生对导游工作相关英文词汇和表达的掌握程度教学延伸：可以组织学生进行一次校园导游活动，让他们在实践中运用所学知识，提高实际应用能力。

导游英语培训计划

导游英语培训计划1. IntroductionBeing a tour guide is about more than just knowing the history and facts of a particular destination. It is also about being able to communicate effectively, build rapport with guests, and provide an enriching experience. Therefore, it is essential for tour guides to have strong English language skills to effectively communicate with tourists from English-speaking countries. This training program aims to equip tour guides with the necessary English language skills to excel in their role and provide a high-quality experience for their guests.2. Program Objectives- To improve tour guides’ proficiency in spoken and written English- To enhance their ability to communicate effectively with English-speaking tourists- To build confidence in leading tours and engaging with guests in English- To provide cultural and historical insights in English to enhance the tourist experience- To foster a customer-focused and service-oriented mindset among tour guides.3. Program DurationThe training program will be conducted over a period of 12 weeks, with a total of 48 hours of in-class instruction, practical exercises, and assessments. Classes will be held three timesa week, with each session lasting 2 hours.4. Program ModulesThe training program will cover the following modules:Module 1: English Language Proficiency- Basic English grammar and vocabulary- Pronunciation and intonation- Common phrases and expressions for tour guiding- Reading and comprehension exercisesModule 2: Effective Communication Skills- Building rapport with guests- Asking open-ended questions and active listening- Giving clear and concise instructions- Handling inquiries and providing information in EnglishModule 3: Tour Guiding Techniques- Storytelling and narrative techniques- Providing historical and cultural context in English- Handling unexpected situations and challenges in English- Engaging and interacting with guests during toursModule 4: Cultural Awareness and Sensitivity- Understanding cultural nuances and differences- Respecting cultural and religious sensitivities- Navigating diverse cultural backgrounds among tourists- Promoting inclusivity and diversity in tour guidingModule 5: Customer Service Excellence- Anticipating and meeting the needs of English-speaking tourists- Maintaining a professional and friendly demeanor- Handling guest feedback and complaints in English- Creating memorable experiences for tourists5. Teaching MethodologyThe training program will adopt a communicative approach, emphasizing active participation, role-playing, and real-life scenarios. Classroom activities will include group discussions, pair work, language games, and simulated tour guiding experiences. In addition, guest speakers and industry experts will be invited to share insights and best practices in tour guiding.6. Assessment and EvaluationParticipants will be assessed through a combination of written tests, oral presentations, and practical demonstrations. They will also receive feedback and evaluations from trainers, peers, and guest mentors. The program will culminate in a comprehensive assessment that integrates all the skills and knowledge acquired throughout the training.7. Additional ResourcesParticipants will be provided with supplementary materials such as language guidebooks, audiovisual resources, and online learning platforms to support their learning outside the classroom. They will also have access to language labs and language exchange opportunities to practice their English language skills.8. Program FacilitatorsThe training program will be facilitated by experienced English language instructors, certified tour guides, and industry professionals with expertise in tourism and hospitality. They will provide personalized guidance and mentorship to participants, drawing from their own experiences in tour guiding and language learning.9. Program BenefitsUpon successful completion of the training program, participants can expect to:- Enhance their English language proficiency for tour guiding- Build confidence and communication skills in English- Provide a more engaging and enriching experience for English-speaking tourists- Cultivate a customer-centric mindset and service excellence- Differentiate themselves as proficient and professional tour guides in the industry.10. ConclusionThe Tour Guide English Training Program aims to elevate the standards of tour guiding by equipping participants with the necessary language skills and competencies to excel in their role. By enhancing their English language proficiency and communication skills, tour guides will be able to deliver exceptional experiences for guests from English-speaking countries, thereby contributing to the overall success of the tourism industry. We look forward to empowering tour guides with the tools and knowledge they need to thrive in their profession and leave a lasting impression on their guests.。

英语导游教程课程设计 (2)

英语导游教程课程设计课程概述英语导游教程是一门针对英语基础较好的导游人员开设的课程，旨在帮助导游人员提高英语口语和听力水平，让他们能更好地服务于国际游客。

本教程包括基本的旅游英语口语、交际技巧和国际礼仪等方面的内容。

课程目标1.帮助学员提高英语口语和听力水平，以便能够顺畅地与国际游客沟通。

2.教授旅游英语的基本用语和语法，让学员能够灵活地运用英语进行导游服务。

3.培养学员的交际技巧，使其能够与不同文化背景的游客进行良好的交流。

4.培养学员的国际礼仪意识，使其能够更好地理解和尊重游客的文化习惯。

课程内容第一课：自我介绍和问候语1.学习如何进行自我介绍，包括姓名、职业、所在地等信息。

2.学习如何用英语进行基本的问候，包括道别语、感谢语等。

第二课：常用词汇和句型1.学习怎样询问游客的需求，包括交通、住宿、饮食等方面。

2.学习如何介绍城市中常见的景点、建筑等。

3.学习如何向游客提供实用信息，包括电话号码、地址等。

第三课：应对突发事件和交际技巧1.学习如何应对突发事件，如游客的丢失、意外伤害等。

2.学习如何处理游客之间的矛盾和纠纷。

3.学习如何使用谈判技巧和舌战技巧解决问题。

第四课：国际礼仪和文化差异1.学习不同文化之间的礼节和文化差异，如在交际中如何表现出尊重和友好。

2.学习如何介绍本国历史和文化，让游客更好地了解本国文化背景。

第五课：游客评价和服务升级1.学习如何向游客收集反馈和评价，以便改进服务。

2.学习如何提高服务质量和升级服务，以满足游客的需求和期望。

教学方式本教程采用面对面教学的方式，每堂课时间为1小时。

教学内容主要采用教师讲解和学员互动的方式。

学员需要对课前分发的文本材料进行阅读和学习，以便更好地听懂教师的讲解。

考核方式本课程采用考试和实践相结合的方式进行考核。

考试内容包括口语、听力和书面测试。

在实践环节中，学员需要在真实场景中进行导游服务，并提交相关报告。

教材推荐1.《旅游英语实用会话》（张丽华，吕东）。

导游英语教学资料-教学参考.doc

教学参考Chapter One Reservation and Reception Section 1 Travel Reservation and Information学习目标学会用英语与客人有效地沟通，询问及回答旅行的相关事宜。

熟练掌握与本话题相关的专业英语词汇及常用句型表达。

练习用英语欢迎客人。

重点难点旅游预订和信息咨询中的英语常用表达的熟练掌握和运用。

授课学时6学时Section 2 Meeting Guests学习目标学会用英语与客人有效地沟通，询问有关旅途事宜。

熟练掌握与本话题相关的专业英语词汇及常用句型表达。

练习用英语欢迎客人。

重点难点掌握旅游中接待游客时候的英语常用表达的熟练运用。

授课学时6学时Section 3 On the Way to Hotel学习目标学会用英语在路途中向客人简单介绍旅游目的地的景观及住宿安排。

熟练掌握与本话题相关的专业英语词汇及常用句型表达。

送諒客幺酒店途中的常用表达的熟练运用。

授课学时6学时Section 4 Welcome Speech学习目标学会用英语向客人致欢迎词。

熟练掌握与本话题相关的专业英语词汇及常用句型表达。

学会英语欢迎词的规范写作学纟用襲语向客人致欢迎词。

授课学时6学时Chapter Two At HotelSection 1 Room Reservation学习目标学会帮客人预订房间，了解客人的需求。

熟练掌握与本话题相关的专业英语词汇及常用句型表达。

掌握酒店预订的常用语和电话用语。

重点难点酒店客房预订情景中的英语常用表达的熟练运用。

授课学时10学时Section 2 Check-in学习目标学会用英语向客人介绍办理登记和入住的手续并帮助客人顺利完成入住的程序。

熟练掌握与本话题相关的专业英语词汇及常用句型表达。

重点难点酒店客人注册登记情景中的英语常用表达的熟练运用。

授课学时12学时Section 3 Talking About Itinerary学习目标学会用英语向客人介绍旅游线路，讨论旅行计划和日程安排。

英语涉外导游实训指导书

实训要求
培养学生的团队协作能力，对校园导游工作流程及分工进行具体操作实践。训练学生导游讲解能力，本实训亦可结合各校对外接待工作进行，针对校外专家进行校园导游。
实训时间
6学时
课前准备
导游旗、话筒、导游所需的物质材料、电瓶车（如可行）
实训内容与步骤
以校园为旅游区，以研究生公寓为宾馆，以食堂为旅游餐厅，以旅游观光车进行车上导游（如可行），以校园超市为购物点，以其他教学区、操场为景点，设计一次旅游团队活动，模拟从接团至送团的全部流程，并设计其间的活动，安排导游讲解，规划旅游路线，体现团队合作，与个性创意。在校内实地考核。
1、学生分组，各小组内同学分别作为游客、导游、旅行社工作人员、餐馆、景点工作人员等。也可邀请校内其他院系的同学作为游客；
2、导游员做好准备工作；
3、迎接工作(可从学校门口开始)；
4、入住饭店服务；
5、商定活动日程；
6、参观游览服务；
7、送客服务；
8、工作总结；
9. 导游评价；
附表校园模拟导游综合评分表
项目
要求
分数
得分
评语
导游规范
(10分)
胸卡
1
社徽
1
引导标志
1
话筒持法
1
面对客人
1
所站位置
1
面部表情
2
欢迎语
2
导游内容
(30分)
全面
6
切题
6
正确
6
层次
5
新颖
4
发挥
3
语言表达能力
(25分)
流畅
5
自然
5
逻辑性
5
生动性
5

三峡人家英语导游培训

三峡人家英文导游员培训Requirements：1.Basic greetings and dialogues2.Describe the scenic spots3.Difficulties:To communicate with the foreignersTo help them understand the culture of Tujia.Contents1.Dialogues2.English Commentaries3.PracticeXiling Gor ge is the longest of the Thr ee Gorges (at 66 kilometer s, c ompared to Wu Gor ge at 44 kilometer s and Qutang Gorge at 8 kilometer). Befor e the Three Gorges Dam Pr oject, Xiling Gor ge was renowned for its winding waterway that suddenly narr owed into tr eac herous r apids or skirted over dangerous shoals.LocationFrom west to east, Xiling Gor ges starts fr om the mouth of Xiangxi River in Zigui County till N anjin Pass in Yic hang City. It was named after Mt. Xiling. Ther e ar e 3 cities along Xiling Gorge, which ar e Badong, Zigui and Yic hang. The Thr ee Gorges Dam comes right in front of Xiling Gorge.FeaturesXiling Gor ge is the last of the Thr ee Gor ges as one sails down from this str etch of the Yangtze, and it mar ks the end of the narrow, twisting and turning c orridor that has been so tr eac herous in the past. Thanks to the Gezhou Dam Water Conservancy Proj ect, the water now has been c almed to some extent.In spite of the risks (Xiling Gor ge was dubbed as a "death passage"). Ships wer e compelled to pass thr ough its waters r egularly, as there was little alternative. It was also for this r eason, among many other s, that the Thr ee Gor ges Dam pr oj ect was justified. It has turned what was onc e a "dealth passage", wher e many ships went aground, and some even completely destroyed, into a gent waterway whose surfac e today mor e f ittingly be compar ed to the plac id waters of a lake.Beyond the Xiling Gor ge, the Yangtze broadens out into a flat, gentle waterway that is easy to navigate. Along Xiling Gor ge sit many historic al sites, including the Huangling Temple whic h was fir st built during the Thr ee Kingdoms Period over 1,800 year s ago, Quyuan Anc estr al Hall, an old temple to honor the memory of Quyuan, a gr eat patriotic poet in ancient time, and the for mer r esidenc e of Wangzhaojun.Profile of the Three-Gorges Tribe Scenic SpotThe Three-Gorges Tribe Scenic Spot consists of the Village on the Water, the Brook-Side Village, the Mountain Village. The area has been officially designated as a “Prot ect ed Center of the Popular Culture and Art of the Three G orges.”The Three-Gorges Tribe is locat ed on Xiling Gorge in the city of Yichang, between the Three-Gorges Dam and the Gezhouba Dam, in a region of mountains and streams where the scenery has the beauty of landscape paintings. Young women dance and sing as old sailboats moor placidly below stilt houses hidden in the bamboo grove. Maidens wash clothes by the brook side with their whirling batons, fishermen cast their nets in the mist y distance… Ent ering the region feels like coming from afar into a dreamland garden.Three Gorges-Dengying Gorge (the Shadowgraph Gorge12 km west to Nanjin Guan, there is the Dengying Gorge (the Shadowgraph Gorge), which is also called “Mingyue Gorge (the BrightMoon Gorge)”. It’s a short but extraordinary gorge. The walls of t he gorge are smooth and clean, just like having been polished carefully by Nature’s engineering. Being mirrored by the sky, the walls look like a lifelike traditional Chinese landscape painting. If you get here at night, the landscape in the moon light will show you a dreamland beyond words description. That’s the origin of another name, “the Bright Moon Gorge”. The Dengying Gorge, which means “the Shadowgraph Gorge”, got its name from the figure of the mountains. In the south bank, four peculiar stones loo k like four characters in the famous Chinese legend “Record of a journey to the west”. In sunset, when we look at them from the gorge, they are vivid like telling the story by the shadowgraph. So, the gorge here is also called “the Shadowgraph Gorge”.Lantern Shadow Gorge (Dengying Xia ) is located ten kilometers (six mile) west of Nanjin Pass in Yichang City of Hubei Province. It is straight and narrow although not very long. Passing through it, you may believe that you are entering your own gate to parad ise.The limestone on the mountains standing on two sides of the gorge has specially developed to form a masterpiece of nature. Steep cliffs and towering peaks extend continuously on the banks. Plenty of trees, stones in various shapes and cliffside springs scatter here and there on the mountains.The gorge features some unusual sights on the south side. On the peak of Baiya Mountain located on the southern bank of the Yangtze, stand four strange rocks. The four rocks are just in the shapes of the four well-known figures - Monk Xuanzang (San Zang) and his three disciples, Monkey King (Sun Wukong), Pig Zhu Bajie and Friar Sand (Sha Wujing) - in Journey to the West. Maybe you know something of Journey to the West? It is one of the four Chinese classical works, describing an interesting story. Xuanzang, a respectful monk in the Tang Dynasty (618 - 907), went on a pilgrimage for Buddhist scriptures to India with his three disciples. During the long journey, they defeated many sprites and monsters and overcome many difficulties. They were highly praised by Emperor Taizong of the Tang Dynasty when they came back to Chang'an (the then capital which is known as Xian today) All the four of them are favored by Chinese people very much. The four rocks in the Lantern Shadow Gorge just vividly show the figures of them which are familiar to every Chinese - the decent Monk Xuanzang, the smart Monkey King, the clumsy Pig Zhu Bajie and the surefooted Friar Sand.Cruising on the Yangtze River, you will have a chance to admire these four lifelike stones when passing this section. If passing it at the sunset, the four are just like characters in the Dengying Play (Shadow Puppet Show). They appear dark shadows in the dusk just like the shadows of leather-made puppets being projected on to a screen. Hence the nam e, Dengying Gorge.t has another name - Mingyue Xia (Bright Moon Gorge). The cliff is regarded as a masterpiece by nature with a smooth surface in solid color. When you pass through the gorge on a clear night, you will marvel at the wonderful scene - bright moonlight casts upon the glazed cliff and the elegant ridge is clearly reflected in the waterTen kilometers (six mile) to the east of Lantern Shadow Gorge is the Nanjin Pass, the eastend of Xiling Gorge and also the Yangtze Three Gorges. Additionally, not far west of Lantern Shadow Gorge you can visit the Immortal Bridge, which is the best place to view the enchanting scenery of Xiling Gorge。

导游英语教案

导游英语教案导游英语教案教学目标：1. 学习并掌握关于导游工作的基本英语表达；2. 培养学生的听说能力，提高他们在实际导游工作中的应对能力；3. 培养学生的合作、沟通和表达能力。

教学重点：1. 重点词汇和短语：guide, tour, tourist attraction, itinerary, sightseeing, group, map；2. 重点句型：Welcome to our city! Today I will be your guide. Follow me, please.；3. 重点语法：一般现在时的用法。

教学准备：1. PPT；2. 导游工作相关的图片和地图；3. 角色扮演所需的道具。

教学过程：Step 1：导入通过图片展示一些国内外著名的旅游景点，引导学生介绍并说出他们知道的一些旅游相关的英语词汇。

Step 2：新课呈现通过PPT呈现导游的基本工作和职责，解释相关的词汇和短语，如guide, tour, tourist attraction, itinerary, sightseeing, group, map等，并学习相关的句型。

Step 3：示范表达教师扮演导游的角色，给学生展示一段旅游导览词，要求学生认真听，然后从中找出相关的信息。

Step 4：合作练习将学生分成小组，每个小组一人扮演导游，其他成员扮演游客。

导游需要根据给出的信息，向游客们介绍旅游景点。

然后学生进行角色转换，直到每个学生都有机会扮演导游。

Step 5：信息整合让学生根据练习中听到的信息，整理一份旅游线路图和相关介绍。

然后让他们以小组为单位进行展示和交流。

Step 6：扩展练习让学生自由发挥，以自己喜欢的城市为背景，编写一个旅游导览词，然后组织展示和评选最佳导游词。

Step 7：拓展阅读让学生阅读一些真实的旅游导览词，了解更多关于导游工作的实际情况，并找出自己感兴趣的地点和景点。

Step 8：小结总结本节课的学习内容，回顾所学的词汇和句型，培养学生的自主学习能力。

导游英语知识点总结

导游英语知识点总结作为一名导游，在工作中必须具备扎实的英语基础和丰富的专业知识。

在与外国游客交流中，导游需要用流利的英语为游客介绍景点的历史、文化、风土人情等内容，同时带领游客完成整个行程的导览工作。

因此，导游英语知识点对于提高导游的专业水平至关重要。

下面将对导游英语知识点进行总结。

一、常用英语口语表达1. 问候与介绍在与游客交流时，导游需要用到常用的问候与介绍口语表达，如：- Hello, everyone! Welcome to our tour!- My name is Tom, and I will be your guide today.- Nice to meet you all. I hope we will have a great time together.2. 介绍景点导游需要用流利的英语介绍景点的历史、文化和特点，如：- This is the Forbidden City, which was the Chinese imperial palace from the Ming dynasty to the end of the Qing dynasty.- The Great Wall is a series of fortifications made of stone, brick, tamped earth, wood, and other materials.- The Eiffel Tower is a wrought-iron lattice tower on the Champ de Mars in Paris, France.3. 提醒与警告在旅游过程中，导游也需要及时提醒游客注意事项，如：- Please be careful when you walk on the slippery path.- Remember to bring your passport and visa with you all the time.- Don't take photos in the sacred area, it's not allowed.4. 解释与说明有时导游需要解释某些文化习俗或历史事件，如：- In Chinese culture, the color red symbolizes good luck and happiness.- The Statue of Liberty is a symbol of freedom and democracy in the United States.- The 10th century temple complex of Angkor Wat is the largest religious monument in the world.5. 餐饮与购物在为游客安排餐饮和购物环节时，导游需要用到相关的英语口语表达，如：- We will have a traditional Chinese meal for lunch today.- You can buy some souvenirs at the local market.- The shopping mall is just around the corner, you can go there in your free time.二、常见景点和文化解说1. 中国文化在导游工作中，对于中国文化的解说至关重要。

导游英语培训课程设计

导游英语培训课程设计一、课程目标知识目标：1. 学生能够掌握并运用基础的导游英语词汇和常用句型，如询问、介绍景点、提供旅游建议等。

2. 学生能理解并运用相关的英语语法结构，进行简单的导游对话。

3. 学生能了解不同文化背景下的旅游礼仪和沟通方式。

技能目标：1. 学生具备使用英语进行景点介绍、行程规划和解决游客问题的能力。

2. 学生能够通过听力、口语和阅读练习，提高英语听说读的能力，为实际导游工作做好准备。

3. 学生能利用英语进行基本的旅游场景交际，提高跨文化交际能力。

情感态度价值观目标：1. 学生培养对旅游行业的热爱，增强对导游职业的认识和尊重。

2. 学生通过学习，增强自信心，敢于在真实场景中使用英语进行沟通。

3. 学生在学习过程中，培养团队协作、积极思考、解决问题的良好习惯，提高自主学习能力。

4. 学生能够关注并尊重不同文化差异，树立正确的价值观和跨文化交流意识。

二、教学内容本课程以《导游英语》教材为基础，涵盖以下主要教学内容：1. 导游英语基础知识：包括导游场景常用词汇、基本句型、语法结构等。

- 教材章节：第1-3章- 内容：景点介绍、行程规划、酒店入住、餐饮建议等基本英语表达。

2. 导游对话实践：针对不同旅游场景，进行角色扮演和对话练习。

- 教材章节：第4-6章- 内容：机场接送、景点讲解、购物咨询、应急情况处理等实际对话。

3. 跨文化交际：介绍不同文化背景下的旅游礼仪和沟通技巧。

- 教材章节：第7章- 内容：东西方文化差异、礼貌用语、交际策略等。

4. 导游技能提升：通过案例分析、模拟导游等方式，提高学生实际导游工作中的问题解决能力。

- 教材章节：第8-9章- 内容：导游技巧、突发事件处理、游客满意度提升等。

5. 情景模拟与展示：组织学生进行实际导游场景模拟，展示所学知识。

- 教材章节：第10章- 内容：模拟导游、成果展示、同伴评价等。

教学内容按照教学大纲安排，循序渐进地展开，确保学生能够系统掌握导游英语知识，提高实际应用能力。

景区英文讲解员培训计划

景区英文讲解员培训计划IntroductionBeing a tour guide in a scenic area is an important and rewarding job. As a tour guide, you will have the opportunity to share your knowledge and passion for the area with visitors, helping them to have a memorable and enjoyable experience. To become a skilled and knowledgeable tour guide, it is essential to undergo thorough training. This training plan outlines the key components of a comprehensive tour guide training program for a scenic area.Goals of the Training ProgramThe goal of the tour guide training program is to equip trainees with the necessary skills, knowledge, and experiences to effectively guide visitors through the scenic area. The program aims to:- Provide trainees with a deep understanding of the history, culture, and natural features of the scenic area- Train trainees in effective communication and presentation skills- Provide practical experience in guiding tours and handling various situations- Foster a sense of professionalism, customer service, and safety awareness- Promote a passion for the scenic area and a commitment to preserving and promoting its beauty and significanceTraining Program Outline1. Theoretical Training1.1 History and CultureTrainees will receive in-depth education on the history and culture of the scenic area. This will include the development of the area through different time periods, significant events and people, cultural heritage, traditions, and customs.1.2 Natural FeaturesTrainees will learn about the unique natural features of the scenic area, including geology, flora, and fauna. This will involve understanding the ecological significance of the area and how to communicate this to visitors.1.3 Customer Interaction and CommunicationTrainees will be trained in effective communication with visitors, including verbal and non-verbal communication, active listening, and providing information in an engaging andaccessible manner. This will also involve handling different types of visitors and ensuring a positive and inclusive experience for all.1.4 Safety and Emergency ProceduresTrainees will be educated on safety and emergency procedures, including first aid, emergency exits, and dealing with unforeseen situations. This will also include understanding and following health and safety regulations, and ensuring the well-being of visitors at all times.2. Practical Training2.1 Guided ToursTrainees will have the opportunity to participate in guided tours of the scenic area under the supervision of experienced tour guides. This will provide practical experience in leading tours, communicating information, and interacting with visitors.2.2 Role-Playing ScenariosTrainees will engage in role-playing scenarios to simulate different situations that may arise while guiding tours. This will include handling difficult visitors, responding to unexpected events, and providing assistance in emergencies.2.3 Interpretive TechniquesTrainees will be trained in interpretive techniques, including storytelling, using props and visuals, and engaging visitors in interactive experiences. This will enable trainees to bring the history, culture, and natural features of the area to life for visitors.3. Professional Development3.1 Professionalism and EthicsTrainees will be educated on the principles of professionalism and ethical conduct in their role as tour guides. This will include maintaining a positive attitude, dressing appropriately, and representing the scenic area with integrity and respect.3.2 Customer ServiceTrainees will receive training in delivering exceptional customer service, including meeting visitors' needs, responding to feedback, and maintaining a friendly and welcoming demeanor.3.3 Environmental StewardshipTrainees will be encouraged to develop a sense of environmental stewardship and a commitment to preserving and promoting the beauty and significance of the scenic area.This will involve educating visitors on sustainable practices and promoting responsible tourism.4. Evaluation and AssessmentThroughout the training program, trainees will undergo evaluation and assessment to ensure that they are developing the necessary skills and knowledge to become effective tour guides. This will involve written tests, practical assessments, and performance reviews by experienced tour guides and trainers.ConclusionThe tour guide training program for a scenic area is designed to provide trainees with the skills, knowledge, and experiences needed to become excellent tour guides. By investing in comprehensive training, the scenic area can ensure that visitors have a memorable and enriching experience, while also promoting the preservation and promotion of the area's history, culture, and natural beauty.。

导游英语培训

• C：（Delivering the room keys to the tour members）here are your room keys. Please hand them back to the reception desk tomorrow morning when you check out. • B：You are welcome. Whenever you need any help, please do not hesitate to call the Front Desk. The number is 688.
• CHECK IN （Susan and the tour group she is taking now arrives at the Oriental Hotel where her travel company has reserved several rooms for them） A：Susan B：Receptห้องสมุดไป่ตู้onist C：Tour Leader
Special Terms
1. China Travel Service（CTS）中国旅行社 2. China Youth Travel Service （CYTS) 中国青年旅行社 3. China International Travel Service (CITS) 中国国际旅行社
4. passport and visa 护照和签证 5. tourist visa 旅行签证 6. group visa 团队签证 7.separate visa 单独签证/分离签证 8. business visa商务签证 9. visit visa 访问签证 10. transit visa边境签证 11. entry visa 入境签证

中英文导游实训教程 (2)

训练习：
Useful phrases: tour leader 领队 local guide 地陪 national guide 全陪 tour plan 旅游接待计划 ETA (estimated time of arrival) 预计到达时间 ETD (estimated time of departure) 预计出发时间
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4.1 飞机到达前2小时，火车到达前1小时向问讯处询问； Inquire at the information center 2 hours before a flight arrives or 1 hour before a train arrives. 4.2 与旅行车司机联络，通知出发时间，确定接头地点，告知活动日程和具体时间。 Contact the coach driver, inform him of the departure time, the itinerary and exact time of all the arrangements, and confirm the meeting point.
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• 实训准备：旅游接待计划、接站牌、导游旗、导游胸卡、讲解扩音器等，模拟机场到达大厅 • Preparations: tour plan, receiving sign, flag, tour guide’s identity certificate, loudspeaker, mock international arrival of an airport • 实训形式：讨论 • Form: discussion
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• 2. 与计调交接，落实、核查旅游团的交通、食宿、行李运输等事宜。 • Contact the coordinator of the travel service, implement and verify the transport, accommodation, luggage, etc. of the tour group.

社区英语导游培训方案

社区英语导游培训方案前言社区英语导游是在社区活动中倡导英语学习的同时，加强对当地文化和历史的解说和介绍，从而提升中国基层社区对外交流的能力以及丰富了外国游客对中国的认识。

因此，社区英语导游的培训对于促进中国的国际影响和文化交流至关重要。

本文将提供一份针对社区英语导游的培训方案。

培训硬件要求•计算机•语音播放器•办公用具•投影仪•外语学习材料和文化图书培训内容及流程第一阶段：学习基本英语1.音标学员需全面掌握英文26个字母和各字母的发音和读音规则。

2.基础句型包括日常用语、旅游场景用语、文化交流用语等，以便更好地向外国游客介绍当地文化。

3.基础语法学习英语语言基本语法和句子结构。

第二阶段：文化背景、社区历史介绍及旅游安全1.文化背景介绍探讨中国文化的历史、经文、哲学、艺术等方面，以便令学员在向外国游客介绍中国文化时，更加全面和深入。

2.社区历史介绍了解当地民俗、文化和历史，介绍社区内的丰富文化和历史背景。

3.旅游安全学习此环节要求学员了解和熟练掌握旅行安全技巧，如应对紧急情况的方法、简单的急救技巧等。

第三阶段：解说技巧训练、团队合作1.解说技巧训练培训学员在与外国游客互动时采取有效的口语表达方式，包括声音语调、语言表达、解说方法等。

2.团队合作学员会参与到小组活动中，锻炼自己的合作技能和口头表达能力。

培训后的考核通过本次社区英语导游培训的学员需要通过口试和笔试的形式来测试大家所掌握的程度。

在口试中，学员将会被要求随机发表关于当地社区文化和历史的描述，测试其口语技能以及对文化历史的理解掌握程度。

在笔试中，学员将会被要求回答一系列的基本英语问题和文化背景知识。

结论通过我们上述三个阶段的培训，我们相信我们可以全面提升学员的英语水平和文化培训上的信心。

我们相信培训后的学员可以顺利引导外国游客了解中国社区文化和历史，促进中外文化交流，同时也提高了中国社区的对外影响和交流能力。

社区英语导游培训方案

社区英语导游培训方案1. 背景英语作为国际通用语言，在全球旅游业中发挥着重要的作用。

为了满足社区旅游业的发展需求，提高社区导游的专业素质，落实旅游业对英语人才的需求，制定社区英语导游培训方案是必要的。

2. 培训目标本培训旨在提高社区导游的英语语言能力和专业素质，使其能够在社区导游活动中流利的使用英语，向外国游客提供高质量的服务。

3. 培训内容3.1 英语语言培训3.1.1 英语听力训练通过听力训练，提高导游英语语音、语调、听力理解和口语表达能力，同时让导游熟悉旅游英语常用词汇和表达方式。

3.1.2 英语口语训练训练口语表达能力，包括英语发音、语法、词汇量等方面，让导游能够在英语环境中流利表达自己的意见和提供服务。

3.1.3 英语写作训练培养导游的英语写作能力，包括旅游英语常用语、书面表达的规范性和逻辑性等方面。

3.2 专业知识培训3.2.1 旅游知识向导游介绍社区旅游资源和旅游文化，了解社区的旅游情况和发展方向，掌握社区旅游景点的历史、文化、地理等相关信息。

3.2.2 领队技能培训培训导游领队的专业素养，包括领队的角色、职责、管理机制等方面。

4. 培训方法4.1 理论学习通过讲座、课堂讨论、领导辅导等形式，向导游传授英语语言和旅游专业知识。

4.2 实践训练通过模拟、岗前实习等方式，让导游在实际的场景中锻炼英语能力和领队技能，提高服务质量和口碑。

4.3 互动交流设立导游交流平台，促进导游之间的交流和互动，分享经验和心得。

5. 培训成果5.1 英语语言能力提高导游通过培训，能够用流利、准确、规范的英语服务外国游客，提高了社区导游英语语言能力和专业素质。

5.2 服务质量提升导游掌握了旅游英语常用语和服务礼仪等知识和技能，服务质量得到了提升。

6. 培训评估设立培训评估机制，对导游在培训期间的学习和实践表现进行评估，为未来的提高方向提供参考。

7. 培训总结社区英语导游培训方案的制定，对于社区旅游的发展和英语人才的培养都有着积极的意义。

社区英语导游培训方案

社区英语导游培训方案背景旅游业是目前世界上增长最快的服务业之一，作为一个与世界相互联系的国家，我国旅游业发展迅速。

而英语作为旅游业的语言之一，它的重要性也日益凸显。

目前社区导游已经成为了旅游业中的重要组成部分，需要大量懂英语的导游来服务国内外游客，但是目前国内的社区英语导游缺乏，必须要进行培训。

培训目标本培训旨在全面提升社区导游英语口语和听力水平，让学员掌握旅游专业词汇和知识，培养出一批具备优秀英语口语能力的社区导游。

培训内容英语学习培训任务主要为针对社区导游的英语学习，并通过模拟实现英语主题现场对话。

1.英语学习–全英文授课，主要包括旅游行业的基础知识和常用词汇。

–针对不同等级的英语学习者，定制不同的英语学习课程。

–在授课的时候采取多种教学方式，包括讲解、互动、练习和评估等。

–定期进行难度测试和水平考核，以确保学员的英语水平不断提高。

2.实践模拟–引导学员练习口语和听力，通过模拟实现英语主题现场对话，让学员更好地适应真实的导游工作。

–组织学员上街现场模拟，让学员置身于真实的工作环境，并通过不断的实践和反馈来改善表达和听力能力。

–基于真实的现场模拟和练习过程，不断反馈和调整培训计划，确保学员在培训过程中不断进步。

旅游知识除英语学习外，我们还会为学员介绍旅游的知识，让导游了解到旅游行业以及旅游资源等方面的基本情况。

因为社区导游是直接与旅客沟通的人员，他们必须要了解旅游行业和旅游资源，以便能够更好地向游客推介景点和产品。

培训方式本培训采用定期集中授课和现场实践相结合的方式，每月集中为期5天的授课，剩余时间组织实践。

培训安排集中授课时间和地点•时间：每月第一个星期的周一至周五，共5天。

•地点：社区学校。

实践时间和地点•实践时间：集中授课结束后，每月的第二个星期的周一至周五。

•实践地点：社区附近的旅游景点和旅游企业。

培训师资培训师资由国外语言专家和旅游行业专家组成，他们将为学员进行集中授课和实际指导，确保学员的培训效果。

中英文导游实训教程 (3)

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实训步骤：Procedures: 1. 认真阅读接团计划书和相关材料，详细单击添加了解旅游团有关食宿的服务项目和要求，了解游客基本情况。 1.1 旅游团食宿的级别标准；
单击添加单击添加 1.2 游客入住酒店的名称、居住天数、房间类型、用餐安排、入住日期、退房日期；
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第三章
模块一入住服务实训
模块二餐饮服务实训
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模块一入住服务实训
项目一游客入住酒店前准备工作实训项目二游客入住酒店服务实训
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项目一游客住宿特殊要求
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பைடு நூலகம்
单击此处添加标题
实训目标：掌握旅游者入住酒店前导游员针对食宿方面应做的准备工作 Objectives: To master the skills to arrange the accommodation and meals before tourists arriving at the hotel 实训情形：导游员领取接团计划书及游客基本情况表后进行游客食宿安排的各项准备工作。 Circumstances: Prepare for the accommodation with the tour plans and the basic information of tourists
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实训准备：旅游团接待计划书、团员名单和基本情况表、模拟旅行社办公场景 Preparations: Tour plan, name list of the group and the basic information, mock scene of travel service office 实训形式：对话 Form: dialogue