酒店前台接待员工作岗位描述中英文

酒店前台接待员工作岗位描述

JOB TITLE: Guest Service Agent-Reception

职位：前台接待员

AREA/DEPARTMENT: Rooms Division/Front Office

部门：房务部/前厅部

JOB LEVEL: 9

级别 9

HOTEL BAND: I - V

酒店级别 5

REPORTS TO: Guest Service Supervisor – Reception/Front Office Manager

汇报给：前台主管/前厅部经理经理

POSITIONS SUPERVISED: Nil

监管下属: 无

JOB SCOPE: Under the general direction of the Front Office

Manager or his / her delegate and within the limits of established

InterContinental Hotels Group brand and local policies and

procedures, responsible for all activities relevant to the Front

Desk such as the reception, check in / out, rooming of all Hotel

guests, foreign exchange and assisting them with inquiries.

Promotes the desired work culture around the five core values of

Trust, Integrity, Respect, One Team and Service of the

InterContinental Hotels Group and the brand ethos.

工作范围：服从前厅部经理或授权主管的全面指示，执行和遵循洲际酒

店集团和当地酒店的政策和程序，负责前台的相关工作，协助客人

入住，退房，陪同客人到房间以及协助其他相关的要求。发扬企业

工作文化的5个重要价值，信任，诚信，尊重，一个团队与服务洲

际酒店集团的品牌品质。

TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards.

证明: 我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。Signature签名：……………………………………………………………………………………… Date日期: ………………………

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

友好热情的欢迎和接待所有客人,努力自我学习及称呼客人的名字

Registers and rooms all arrivals according to established procedures

根据相关程序登记所有的入住客人

Maintains intimate knowledge of departmental standards and procedures

熟知部门的标准和程序

Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

在电脑系统中准确操作入住,退房和换房,保证预定的一致性,和其他部门紧密协作满足客人要求Maintains cashier float and ensures accurate daily report of all money received 确保备用金的准确性，确保收入和报表相对应的现金交易一致

Cashes hotel guest’s personal and travelers checks and assists with currency exchange

协助客人外币和旅行支票兑换服务

Keeps abreast of all modifications to accounting policies and procedures

与同事一起共同遵循和保证所有财务政策和程序的更新

Responsible and attends to guest’s request of using the service of safety box at all times

随时关注和负责客人的保险箱服务

Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs

熟悉所有推广的程序，比如，季度推广，航空会员计划，国际酒店集团的忠诚计划Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist