民航乘务英语口语教程-1
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民航乘务英语口语教程-1
Greetings
• In most cultures, when people meet acquaintances for the first time during a day, it is normal to greet them. The main purpose of this greeting is to build up and maintain good relationships and each language usually has a number of set phrases, which can be used for this purpose.
Giving Directions or Locations
• When asked for directions or locations, people are expected to give assistance. Normally they will show the other person where the place is.
Asking someone for help: •Could you give me a hand? •Would /could /will you help me? •I wonder if you could help me. •Would you mind giving/ lending me a hand? •Do you think you could possibly lend/ give me a hand?
Practice After take-off
Mid-Flight Drinks Service
You need to be familiar with a baswk.baidu.comc range of drinks:
• Vodka • tomato juice • Champagne • orange juice • Whisky • beer • red wine • mineral water
Boarding
Asking for Help and Offering Help
•People may ask others for help when they are in trouble or in need, but before they do so, they must start the conversation politely. Phrases like “Excuse me”, “Could you give me a hand?” are often used in these situations.
Offering to help someone: •Let me give you a hand. •Can I do anything to help you? •Is there anything I can do for you?
Accepting an offer: •Thank you/ thanks/ thanks a lot. •Oh, would you mind ~ing this for me? •Thank you, if it's not too much bother. •That's very kind/ thoughtful of you. •Thank you. I'd appreciate it.
Hesitating to accept an offer: •Wouldn't that be too much bother?
Refusing/ declining an offer:
Giving Information
• Information is usually given to those who ask for it. Besides, train stations, airlines and bus services frequently give information on delayed trains, flights, and even traffic jams.
Offering and Accepting Help
•Offering help is social behavior. The people who receive help greatly appreciate it. Shop clerks, cabin attendants and hotel staff always offer help to their customers if they want to give good service. Those who accept help may feel grateful and express their thanks.
Introductions
• Sometimes introductions and greetings go together, people may greet each other after an introduction is made. The following is an example.
Coke tea coffee Sprite apple juice tonic water lemonade
Practice
Preparation for the Flight
Starting a Conversation
Conversations do not just “happen”. They have to be started in the right way. They must be continued carefully and ended correctly. The topics must be chose carefully to suit the speakers and setting.
Greetings
• In most cultures, when people meet acquaintances for the first time during a day, it is normal to greet them. The main purpose of this greeting is to build up and maintain good relationships and each language usually has a number of set phrases, which can be used for this purpose.
Giving Directions or Locations
• When asked for directions or locations, people are expected to give assistance. Normally they will show the other person where the place is.
Asking someone for help: •Could you give me a hand? •Would /could /will you help me? •I wonder if you could help me. •Would you mind giving/ lending me a hand? •Do you think you could possibly lend/ give me a hand?
Practice After take-off
Mid-Flight Drinks Service
You need to be familiar with a baswk.baidu.comc range of drinks:
• Vodka • tomato juice • Champagne • orange juice • Whisky • beer • red wine • mineral water
Boarding
Asking for Help and Offering Help
•People may ask others for help when they are in trouble or in need, but before they do so, they must start the conversation politely. Phrases like “Excuse me”, “Could you give me a hand?” are often used in these situations.
Offering to help someone: •Let me give you a hand. •Can I do anything to help you? •Is there anything I can do for you?
Accepting an offer: •Thank you/ thanks/ thanks a lot. •Oh, would you mind ~ing this for me? •Thank you, if it's not too much bother. •That's very kind/ thoughtful of you. •Thank you. I'd appreciate it.
Hesitating to accept an offer: •Wouldn't that be too much bother?
Refusing/ declining an offer:
Giving Information
• Information is usually given to those who ask for it. Besides, train stations, airlines and bus services frequently give information on delayed trains, flights, and even traffic jams.
Offering and Accepting Help
•Offering help is social behavior. The people who receive help greatly appreciate it. Shop clerks, cabin attendants and hotel staff always offer help to their customers if they want to give good service. Those who accept help may feel grateful and express their thanks.
Introductions
• Sometimes introductions and greetings go together, people may greet each other after an introduction is made. The following is an example.
Coke tea coffee Sprite apple juice tonic water lemonade
Practice
Preparation for the Flight
Starting a Conversation
Conversations do not just “happen”. They have to be started in the right way. They must be continued carefully and ended correctly. The topics must be chose carefully to suit the speakers and setting.