酒店常用英语对话及词汇

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酒店英语口语实例大全

酒店英语口语实例大全

酒店英语口语实例大全以下是酒店英语口语的常用实例,供参考。

1. Good morning, how can I assist you?早上好,我能为您做些什么?2. Do you have a reservation?您有预订吗?3. How many nights will you be staying with us?您将在这里住几晚?4. What type of room are you interested in?您对哪种类型的房间感兴趣?5. We have a deluxe room available. Would you like to see it? 我们有一间豪华房空着。

您想看看吗?6. Can I have your name and contact information, please?请告诉我您的姓名和联系方式,好吗?7. How will you be paying for your stay?您将如何支付住宿费用?8. We accept credit cards, cash, and bank transfers.我们接受信用卡、现金和银行转账。

9. Is there anything else I can help you with?还有其他我可以帮助您的吗?10. Enjoy your stay with us!祝您在我们酒店住得愉快!11. Check-out time is at 12:00 noon.退房时间是中午12点。

12. Could you please sign the registration form?请您在登记表上签名好吗?13. Here is your room key and breakfast voucher.这是您的房间钥匙和早餐券。

14. If you need anything, don't hesitate to call the front desk.如果您需要什么,请随时打电话给前台。

酒店常用英语口语对话大全及翻译

酒店常用英语口语对话大全及翻译

酒店常用英语口语对话大全及翻译1. 预订房间A: Can I book a room for two nights, please?B: Certainly. What type of room would you like?A: A double room, please.B: Sure. Would you prefer a room with a city view or a sea view?翻译: ### A: 我可以预订一个房间住两晚吗? ### B: 当然可以。

您想要哪种类型的房间? ### A: 一间双人房。

### B: 好的,请问您更喜欢有城市风光的房间还是海景房?2. 入住手续A: Hello, I have a reservation under the name of Smith.B: Welcome, Mr. Smith. Could you please show me your ID and credit card for verification?A: Here you go.B: Thank you. Your room key is ready, and breakfast is included with your stay.翻译: ### A: 你好,我有一个叫Smith的预订。

### B: 欢迎,Smith先生。

您可以出示您的身份证和信用卡用于核实吗? ### A: 给你。

### B: 谢谢。

您的房间钥匙已准备好,早餐已包含在您的住宿费用中。

3. 房间设施咨询A: Excuse me, does the room have a minibar?B: Yes, all our rooms are equipped with a minibar.A: Great. Is there a hairdryer in the room as well?B: Of course. You can find the hairdryer in the bathroom.翻译:### A: 对不起,房间里有小冰箱吗?### B: 是的,所有房间都配备了小冰箱。

酒店入住的日常英语口语

酒店入住的日常英语口语

【导语】要把英语⼝语学好,就要坚持,平时也要多看⼀些英⽂报纸之类的书籍,还可以去倾听有关英语的演讲。

以下是整理的酒店⼊住的⽇常英语⼝语,欢迎阅读!1.酒店⼊住的⽇常英语⼝语 1.Please have a seat for a while, I’ll helpyou with the check-in procedure. 请在那边稍坐⼀会⼉,我将会为您办理⼊住⼿续。

2. Would you please give me your passportor ID card and credit card ?, I’ll help you to fill in the form. 请把您的护照和信⽤卡交给我,我帮您办理⼊住⼿续。

3. How many nights will you stay this time? 这次⼊住您会住多少天? 4. Which room would you like, we have thesekinds of rooms? 您是要哪种房间? 5. Excuse me, Sir/Madame. How would youlike to pay the deposit, cash or credit card(together or separately)? 先⽣/⼥⼠,不好意思,打搅⼀下。

请问您是要付现⾦还是刷卡(分开付押⾦还是⼀起付)呢? 6.Here is your room key and the breakfastcoupon. Would you please sign here? 这是您的房卡和早餐券。

请您在这⾥签个名好吗? 7. Here are your passport and the creditcard . You can go up to the room now I hope you enjoy your stay with us. 这是给回您的护照和信⽤卡。

酒店常用英语口语交流

酒店常用英语口语交流

酒店常用英语口语交流酒店作为旅行中不可或缺的重要场所,英语口语在酒店交流中显得尤为重要。

掌握一些常用的酒店英语口语可以帮助我们更顺畅地与酒店工作人员进行交流,提高入住体验。

下面是一些常用的酒店英语口语,希望对大家在旅行中有所帮助。

预订房间•Can I make a reservation?我可以预订吗?•I would like to book a room.我想订一个房间。

•I’d like to book a double room for two nights.我想订一个双人房间,两晚。

•Is breakfast included?早餐包括在内吗?•How much does the room cost per night?每晚房间多少钱?•Do you have any rooms available for tonight?今晚有空房吗?入住•I have a reservation under the name of [name].我有一个预订,名字是[name]。

•Do you have a reservation?你有预订吗?•Can I see your ID, please?请出示您的身份证。

•Here is my passport.这是我的护照。

•Could you please fill out this form?您可以填写这张表格吗?•What time is check-out?退房时间是几点?服务•Could you bring me some more towels, please?请给我带些毛巾。

•The air conditioner is not working.空调坏了。

•Is there a restaurant in the hotel?酒店有餐厅吗?•What time does the restaurant open/close?餐厅何时开/关门?•Could you help me call a taxi?你能帮我叫辆出租车吗?•I need some extra pillows.我需要额外的枕头。

酒店英语口语对话简单带翻译

酒店英语口语对话简单带翻译

酒店英语口语对话简单带翻译一、预订房间客人:Hello, I’d like to make a reservation for a single room for two nights, please.(你好,我想预订一个单人间,两晚,谢谢。

)服务员:Sure, could you please tell me the dates you’ll be staying?(当然,请问您将入住的日期是?)客人: I will arrive on the 15th and check out on the 17th.(我将于15号入住,17号退房。

)服务员: Great. May I have your name, please?(好的,请问您的姓名?)客人: My name is John Smith.(我叫约翰·史密斯。

)服务员: Thank you, Mr. Smith. Your room is booked.(谢谢,史密斯先生。

您的房间已经预订好了。

)二、入住手续服务员: Welcome to our hotel, Mr. Smith. Could you please fill out this registration form?(欢迎来到我们的酒店,史密斯先生。

请填写这份登记表。

)客人: Sure, here you go.(好的,给你。

)服务员: Thank you. Here is your room key. Your room number is 302 on the third floor.(谢谢。

这是您的房间钥匙。

您的房间号码是302号,三楼。

)客人: Thank you. Is breakfast included in the room rate?(谢谢。

早餐费用包含在房费里吗?)服务员:Yes, breakfast is included. It’s served from 7:00 a.m. to 10:00 a.m. in the dining hall.(是的,包含早餐。

酒店常用英语对话

酒店常用英语对话

★⽆忧考频道为友整理的《酒店常⽤英语对话》,供⼤家参考学习。

-(Knocking at the door.)-(敲门。

) -May I come in?-我可以进来吗? -Come in,please.-请进。

-Please don't come in.-请不要进来。

-Just a moment(a minute),please.-请稍等⼀下。

-I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了,我来打扫⼀下房间好吗? -All e in,please.-好的,请进来。

-Please clean it when I am out.-我马上要出去,请等⼀会⼉打扫。

-May I change the water of the thermos now?-我现在可以换⽔吗? -Yes,please.-请换吧。

-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups? -下午我有⼏位朋友来访,请给加些热⽔瓶和茶杯。

-Well,we'll send tea into the room when the visitors come. -好,客⼈来访我们会端茶进来的。

-By the way,is there any mail for me?-顺便⼀下,有我的邮件吗? -No.If there is,I'll give it to you in time.-没有。

如果有的话,我会及时给你送来的。

-Why did you come in without my permission?-你为什么没经我允许就进来了? -It's my negligence.I beg your pardon.-我疏忽了,请你原谅。

酒店日常英语口语

酒店日常英语口语

酒店日常英语口语大家好,今天我们来学习一些在酒店日常生活中会用到的英语口语。

无论是出差还是旅行,掌握一些基本的英语口语可以让我们更加便捷地沟通和交流。

下面让我们一起来看看吧。

预订房间1.我要预订一个单人间。

–I would like to book a single room.2.我需要一间双人间,有独立卫生间吗?–Do you have a double room with a private bathroom?3.我需要住三晚。

–I need to stay for three nights.4.我想在房间里加一张床。

–I’d like to have an extra bed in the room.入住登记1.请问我需要填写入住表格吗?–Do I need to fill out the registration form?2.我可以看看我的房间吗?–Can I have a look at my room?3.我们需要提前支付吗?–Do we need to pay in advance?房间设施1.这个房间有空调吗?–Does this room have air conditioning?2.我可以要一个婴儿床吗?–Can I have a baby cot?3.我在浴室里找不到吹风机。

–I can’t find the hairdryer in the bathroom.餐厅用餐1.请问你们早餐几点开餐?–What time is breakfast served?2.我可以点一杯咖啡吗?–Can I have a cup of coffee?3.我对餐厅的食物过敏,你们有什么推荐的菜吗?–I have a food allergy, do you have any recommended dishes?退房结账1.我想结账离店。

–I’d like to check out and settle the bill.2.我们可以用信用卡结账吗?–Can we pay by credit card?3.我想要一张发票,请帮我开一下。

酒店英语日常对话

酒店英语日常对话

国外酒店英语对话大全国外酒店英语对话大全1.I ’ll take a look at the hotel ’s booking situation s booking situation..我来查看一下本店房间的预订情况。

2.I ’m glad that we m glad that we’’ll be able to accept your extension re -quest quest..很高兴我们有办法接受您延长住宿的要求。

3. But I But I’’m afraid that it will be necessary for us to ask you to change rooms for the last two nights nights.. 不过,恐怕最后两天我们得请您搬到别的房间去。

4. We have already let your room to another gentleman .我们已经把您住的房间租给了另外一位先生。

5. That That’’s no problem at all s no problem at all..没问题。

没问题。

6.And here is your key And here is your key,,Mr Mr..Bradley Bradley..Your room number is 1420.给您房间的钥匙,布拉德利先生。

您的房间号码是14201420。

7.It is on the 14th floor and the daily rate is $9090..房间在14层,每天的房费是90美元。

美元。

8. Please make sure that you have it with you all the time .请务必随时带着它。

请务必随时带着它。

9. My business negotiation has progressed much more slowly than I had expected .我的业务谈判进行得比我原先预料的慢了许多。

酒店常用的英语口语对话(最新)

酒店常用的英语口语对话(最新)

1.酒店常用的英语口语对话A:Room Reservations. Good afternoon.订房中心。

下午好。

B:I'd like to book a double room for December 6th.我想订一间12月6日的双人间。

A:That's fine, sir. A double room for December 6th, right?好的,先生。

一间12月6日的双人间是吗?B:Yes. What is the rate, please?是的。

请问房价是多少?A:The current rate is $45 per night.现在的房价是45美元一个晚上。

B:What services come with that?这个价格包括哪些服务呢?A:You'll have a radio, a color television, a telephone and a newspaper delivered to your room every day.房间里有一台收音机、一台彩色电视机、一部电话,每天还有一份报纸送到您的房间。

B:That sounds not bad.听起来不错。

2.提高托福口语的训练步骤第一步:每一次练习的时间是1小时,时间再长我们就注意力不集中了,就该休息了。

第二步:挑选里面的任意2道题,题型不重要,1、2题可以,4、6题也可以。

第三步:将选出的一个题目的答案,首先读10-20遍,来熟悉答案,争取做到能够背下来的水平,就是为了给自己以充分的准备。

换句话说,这段内容对于你来说,不再是一串单词,而是一个段中文的讲话印在你的脑中。

第四步:将这份材料放在一边,再按照自己的脑中所记忆的内容,或者说记忆的中文的内容,将每一句话复述出来。

是的,你在这个时候也许说的不是很好,但是别急,其实这只是你通向成功路上必经的崎岖。

第五步:将你刚才的答案再重复10遍。

酒店常用英语口语对话

酒店常用英语口语对话

酒店常用英语口语对话在酒店行业中,英语口语是必不可少的沟通工具。

以下是一些酒店常用的英语口语对话,帮助员工与国际客人进行有效沟通。

1. 欢迎客人- "Welcome to our hotel. How may I assist you today?"- "Thank you for choosing our hotel. We're glad to have you with us."2. 询问预订- "Do you have a reservation with us?"- "Could you please tell me your name and the date of your reservation?"3. 办理入住- "Here's your room key. Your room number is 305."- "Would you like help with your luggage?"4. 介绍酒店设施- "Our hotel has a fitness center, swimming pool, and a restaurant on-site."- "Breakfast is served from 7:00 AM to 10:00 AM in the dining room."5. 询问需求- "Is there anything else I can do for you?"- "Do you need any assistance with your stay?"6. 处理问题- "I'm sorry to hear that. Let me see how I can help."- "I'll make sure to address your concerns immediately."7. 推荐餐厅- "Our hotel restaurant offers a variety of international cuisines."- "There's a popular local restaurant just a short walk from here."8. 询问离店时间- "What time would you like to check out tomorrow?"- "Please remember to check out before 12:00 PM."9. 办理离店手续- "Thank you for staying with us. Have a safe trip home." - "Is there anything else we can do for you before you leave?"10. 感谢客人- "We hope you enjoyed your stay and look forward to seeing you again."- "Thank you for choosing our hotel. Your feedback is greatly appreciated."通过这些基本的英语口语对话,酒店员工可以更好地服务国际客人,确保他们有一个愉快的住宿体验。

酒店英语基本用语对话带翻译

酒店英语基本用语对话带翻译

酒店英语基本用语对话带翻译在国外旅行或出差时,如果要入住酒店,掌握一些基本的酒店英语用语会让您的住宿体验更加顺畅和愉快。

下面列举了一些常用的酒店英语基本用语对话,并附有中文翻译,希望对您有所帮助。

预订房间 - Booking a Room对话一Guest:Good afternoon. I’d like to make a reservation for a single room, please.Receptionist: Of course. For how many nights would you like to stay?Guest: Three nights, from the 15th to the 18th of this month. Receptionist: Great. May I have your name, please?Guest: My name is Lisa Smith.对话一翻译客人:下午好。

我想预订一间单人房。

接待员:当然。

您要住几晚呢?客人:三晚,从这个月的15日到18日。

接待员:很好。

请问您贵姓?客人:我叫丽莎·史密斯。

入住手续 - Check-In Procedures对话二Receptionist: Welcome to our hotel, Ms. Smith. Could I have your passport and credit card for check-in, please?Guest: Sure, here they are.Receptionist: Thank you. Your room key is number 305. The elevators are on the right. Enjoy your stay!Guest: Thank you.对话二翻译接待员:欢迎来到我们的酒店,史密斯女士。

请将您的护照和信用卡给我,用于办理入住手续。

住酒店日常英语口语对话【四篇】

住酒店日常英语口语对话【四篇】

【导语】出国旅游免不了去⼊住酒店,学习⼀些基本的英语⼝语对话,更有利于提升⾃⼰的能⼒,下⾯是⽆忧考整理的住酒店⽇常英语⼝语对话【四篇】,⼀起来了解下吧!【篇⼀】住酒店⽇常英语⼝语对话 A:Good morning, sir. How may I help you? A:早上好,先⽣。

有什么可以为您效劳的吗? B:Good morning! Do you have any rooms available at the moment? B:早上好,请问现在有空房吗? A:Yes, we do. What kind of room would you like? A:是的,先⽣。

您想要什么样的房间呢? B:I'd like a suite for four nights. B:我想要⼀间套房,住四晚。

A:Please wait a moment while I check availability. Ah, I'm sorry, sir. We only have a double room available now. A:请稍等。

我为您查⼀下。

啊!很抱歉,先⽣,我们现在只有双⼈间了。

B:That's all right. How much do they cost? B:那也可以。

双⼈间是怎么收费的? A:Each night costs 320 RMB, but for a four night stay, we can offer a discount of 15% . A:每晚⼈民币320元。

但如果您住四天,可以打15%的折扣。

B:How much in total? B:⼀共需要多少钱? A:1088 RMB. A:⼈民币1088元。

B:Is breakfast included? B:这个费⽤⾥包括早餐的费⽤吗? A:Yes, it is. You also have free use of the leisure facilities here. A:是的,⽽且您还可以免费使⽤这⾥的休闲设施。

酒店常用英语口语带翻译50句

酒店常用英语口语带翻译50句

酒店常用英语口语带翻译50句1. Greeting•Good morning, can I help you? 早上好,我能帮您吗?•Hello, welcome to our hotel. 您好,欢迎光临我们的酒店。

2. Check-in•I have a reservation under the name of Smith. 我有一个叫做Smith的预订。

•Could you please fill out this registration form? 请您填写这张登记表好吗?3. Room Assignment•Your room number is 305, on the third floor. 您的房间号是305,位于三楼。

•Enjoy your stay in our hotel. 希望您在我们酒店过得愉快。

4. Room Facilities•Is there free Wi-Fi in the room? 房间里有免费的Wi-Fi吗?•The air conditioning is not working properly. 空调不太正常。

5. Room Service•Can I order breakfast to be delivered to my room? 我可以订购送到房间的早餐吗?•I would like fresh towels and toiletries, please. 我需要新的毛巾和洗漱用品。

6. Dining at the Hotel•What time is breakfast served? 早餐什么时间开始供应?•I would like to make a dinner reservation for two at7 pm. 我想预订今晚7点的晚餐,两人。

7. Checking Out•Could you please prepare the bill for room 305? 请给305房间准备账单。

酒店常用英语口语对话带翻译

酒店常用英语口语对话带翻译

酒店常用英语口语对话带翻译场景一:预订房间 Booking a Room客人:Excuse me, I’d like to book a room for this weekend. 接待员: Sure. How many nights will you be staying? 客人:Two nights, from Friday to Sunday. 接待员: Great. We have different room types available. Would you prefer a single or double room? 客人:I’d like a double room, please. 接待员:Perfect. Could I have your name and contact information, please? 客人: My name is John Smith. My phone number is 123-456-7890. 接待员: Thank you, Mr. Smith. Your room is booked for this weekend.客人:打扰一下,我想订一个房间这个周末。

接待员:当然。

您打算住几晚呢?客人:两晚,从星期五到星期日。

接待员:好的。

我们有不同类型的房间可供选择。

您想要单人房还是双人房?客人:请给我一个双人房。

接待员:好的。

请问您的姓名和联系方式?客人:我叫约翰·史密斯。

我的电话号码是123-456-7890。

接待员:谢谢您,史密斯先生。

您的房间已经预订。

场景二:办理入住 Checking In接待员: Welcome to our hotel! Do you have a reservation with us? 客人: Yes, I do. My name is Mary Johnson. 接待员:Great, Ms. Johnson. May I see your ID and credit card, please? 客人: Of course. Here you go. 接待员: Thank you. Your room key is ready. You are staying in room 302 on the third floor. 客人: Thank you. What time is breakfast served in themorning? 接待员: Breakfast is served from 7 am to 10 am in the restaurant on the ground floor.接待员:欢迎光临我们的酒店!您预订了房间吗?客人:是的,我预订了。

酒店场景中英文对话

酒店场景中英文对话

酒店场景中英文对话场景一:办理入住手续Receptionist: Good afternoon! Welcome to our hotel. How can I help you?前台: 下午好!欢迎来到我们酒店。

请问我能帮您什么?Guest: Hi, I have a reservation under the name Li Ming客人: 你好,我预订了一个房间,名字是李明。

Receptionist: Let me check. Yes, Mr. Li. I see your reservation here. Can I have your ID and credit card, please?前台: 让我查一下。

好的,李先生,我看到了您的预订。

请出示您的身份证和信用卡。

Guest: Sure, here they are.客人: 当然,给您。

Receptionist: Thank you. You’ve booked a deluxe room for three nights. Is that correct?前台: 谢谢。

您预订的是豪华房,住三晚,对吗?Guest: Yes, that’s correct.客人: 是的,没错。

Receptionist: Great. Here is your room key. You are in room 305 on the third floor.前台: 很好。

这是您的房卡。

您的房间在三楼的305号。

Guest: Thank you. What time is breakfast served?客人: 谢谢。

早餐几点开始供应?Receptionist: Breakfast is served from 7 AM to 10 AM in the dining areaon the second floor.前台: 早餐供应时间是早上7点到10点,在二楼的餐厅。

酒店英语口语实例大全带翻译

酒店英语口语实例大全带翻译

酒店英语口语实例大全带翻译在国外旅行时,酒店是一个我们经常会光顾的地方。

为了更好地交流与沟通,掌握一些实用的酒店英语口语能让我们在酒店生活中更加便利。

下面将提供一些酒店英语口语实例及其翻译,希望能帮助您在国外酒店生活中更加顺利。

预订房间1.Can I make a reservation for a single room?我可以预订一间单人房吗?2.How much is the room per night?每晚的房价是多少?3.I’d like to book a room from the 10th to the 15th ofMarch.我想预订3月10日到3月15日的房间。

入住登记1.I have a reservation under the name of John Smith.我是John Smith,请查一下我的预订。

2.Could you please fill out this registration form?请您填写这份登记表。

3.Do you need a valid ID for check-in?入住需要出示有效身份证件吗?房间设施1.Is there Wi-Fi available in the room?房间里有Wi-Fi吗?2.Could you send someone to fix the air conditioningin my room?能派人来修一下我房间的空调吗?3.I need extra towels in my room, please.我需要额外的毛巾,请送到我房间。

早餐需求1.What time does breakfast start and end?早餐是从几点开始到几点结束的?2.I’d like a table for two for breakfast, please.我想要一张两人桌的早餐位。

3.Could I have a vegetarian breakfast option?有素食早餐选择吗?结账离店1.Could you please provide me with the final bill?请给我最终账单。

酒店常用英语对话

酒店常用英语对话

酒店常用英语对话1、Good morning/afternoon/evening, sir/madam. 早上/下午/晚上好,先生/女士;2、Good night. 晚安;3、Have a good time 祝您过得愉快4、Wish you a most pleasant stay in our hotel. 愿您在我们酒店过得愉快5、I’m sorry. 对不起,很抱歉;6、Excuse me. 打扰一下,对不起;7、Sorry to have kept you waiting. 对不起,让您久等了;8、Just a moment, please. 请稍等一下;9、I apologize for this. 我为此道歉;10、Can I help you. 我能帮您吗11、It’s very kind of you. 您真客气;12、Thank you. 谢谢您;13、You are welcome. 不用谢;14、I am at your service. 乐意为您效劳;15、Turn left/right. 往左/右转;16、 This way, please. 请这边走;17、 It’s on the second floor. 在二楼;18、 Happy birthday 生日快乐Happy New Year 新年快乐Merry Christmas 圣诞快乐19、 May I come in 我可以进来吗20、 May I know your room number and name 我能知道您的房间号码和姓名吗总台基本句型一、预订服务Good morning. This is Room reservation. May I help you早上好,客房预订处,我能为您做什么What kind of room would you like to reserve您想订哪种类型的房间A single room or a double room要单人间还是双人房间For which dates do you want to book the rooms您想订哪几天的房间呢What time will you be arriving您将在何时到达May I know your name您能告诉我您的名字吗How long will you be staying您将要住多久I’d like to confirm your reservation.我要确认一下您的预订;I’ll check the room availability.我查查客房预订情况;You should pay a deposit of US$1000 beforehand .您应预期付1000美元的定金;There is a 10 per cent discount .10%的折扣;二、接待服务What kind of room would you be prefer您要什么样的房间Have you got a booking您预订了吗A single room or a double room要单人间还是双人房间A double room costs 368 Yuan per night .双人房的房价是每晚368元;Breakfast is also included.早餐也包括在内;May I see your passport我能看一下您的护照吗Could you fill in this form, please请您填一下这张登记表好吗This is your room card and room key这是您的房卡和房间钥匙;Could you sign your name, please请您签一下名,好吗If you leave after 6:00 , you’ll have to pay the full account.晚上六点以后退房,按全天收费计算.You’ll have to register individually, please.请你们分开登记;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.非常抱歉,这个季节人多,各种房间都订满了;Do you know which unit is responsible for the reception您知道您是由哪个单位负责接待的吗Could you keep your room key until you check out请您在住宿期间自己保管钥匙,直到结帐离开;三、收银服务Here is your bill . It’s 2000 Yuan in all.这是您的账单;总共2000元;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账Please check it and sign here.请核对一下,在这里签个字;I will write out a receipt for you .我给您开一张收据;May I check the details for you , please我能为您核对账单上的详细内容吗Do you have any charges for this morning您今天是否挂帐用酒店的服务We’ll have to charge you $10 extra.我们要向您额外收10美元;Did you make any phone calls from room, sir先生,您从房间打过电话吗Excuse me , sir , but I don’t think that will be enough.先生,对不起,我认为钱数不够;I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .对不起,先生,您的帐单算错了;请稍候,我马上把它改过来;Is your baggage down yet, sir Could you check out after your baggage have been brought down, please先生,您的行李拿下来了吗能请您在行李拿下来后再结帐吗Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付;根据银行规定要取消;四、兑换外币The rates of exchange are on the board there .今天的兑换牌价在那里的牌子上;How much would you like to change您要换多少It’s Yuan RMB for one US dollar1美元兑换元人民币;情景对话一、Check in1.C : Good afternoon , sir . Welcome to our hotel . May I help youG: Yes. I booked a room one week ago .C: May I have your name please , sirG: John Smith.C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correctG: That’s it .C: Would you please fill in this registration card , sirG: Sure . Here you are. I think I’ve filled in everything correctly . C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for youYou are leaving on…G: October 24.C: May I see your passport , please Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.G: Yes, I’ll keep it with care , thank you .C: I hope you enjoy yours stay with us.2. C: Good afternoon, madam. Can I help youG: Good afternoon, I want a single room, please .C: Have you made a reservationG: No, I haven’t.C: How long do you want to stayG: Three days.C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passportG: Of course. Here you are.C: Thank you. Madam. Could you fill in this form, pleaseG: Yes. Here it is.C: Thank you, Here is your key. It’s Room 808 on the eight floor.G: Thank you very much. Good night.二、Check out1. C: Good morning. Can I help youG: Yes. I would like to check out. Could I have my bill. PleaseC: Certainly, sir, May I know your name and your room number, please G: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan. G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit card G: In cash. Here is the money.C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .2.C: Good morning. Can I help youG: Yes, I’d like to check out now .C: Can I have your name and room number, pleaseG: John smith, room 1208 .C: May I have your room key, pleaseG: Sure. Here you are.C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check itG: I’m sorry . What’s the 20 Yuan forC: That’s for the drinks you ordered from your room .G: I see .C: How would you like to make payment , Mr. SmithG: I’d like to pay in cash .C: That’ll be 2180 Yuan .G: Here you are .C: Here’s your change and receipt , Mr. Smith , I’ll send a bellman up to get your luggage.G: Thank you .C: You are welcome , Good-bye .三、Reservation1. C: Good morning . This is room reservation . May I help you G: Yes , I’d like to book a room , please .C: Fine , For which dateG: For Oct. 1st .C: For how many nightsG: Two nights.C: A single room or a double roomG: A double room .C: Could you give me your name , pleaseG: Mr. John Cook .C: May I have your telephone number , pleaseC: What time do you expect to arrive , sirG: At about .C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd . G: That is right . Good-bye .C: Good-bye and we are looking forward to seeing you .2. C: Good morning . Room reservation . Can I help youG: I’d like to make a reservation .C: When forG: For Sept .9th .C: For how longG: About a week .C: Could you hold the line , please I’ll check….Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .G: That’s all right .C: We’re very sorry , sir . We hope you understand .礼宾部基本句型May I take your luggage for you我来帮您拿行李,好吗Just a moment ,please . I’ll bring a luggage cart.请稍等一下,我去推一辆行李车来;Don’t worry , sir . Your luggage will be sent up at once .先生,别担心,您的行李很快就会送上去的;When you check out , please call number 32 and we’ll help you with your luggage immediately.如果您要离店,请打电话32,我们会马上帮您运送行李的;How many pieces of luggage do you have请问您有几件行李Two suitcases and one bag . Is that right两只箱子和一个包,对吗I’ll show you to the Front Desk.. This way please.让我带您去总台,请走这边;Is there anything valuable or breakable in your bag您包里有贵重或易碎物品吗May I have your room key , please.请把您房间的钥匙给我好吗Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.大多数出租车司机都不会英语,把您要去的目的地用中文写下来,会给您不少帮助;When you return to the hotel, please show this hotel card to the taxi driver.当您要返回酒店时,请向出租车司机出示一下酒店名片;According to regulation, we don’t accept food , combustible , valuable and breakable objects.根据规定,食品、易燃品、贵重物品和易碎品都不给予保管;Is this the correct number of bags您的行李数目对吗情景对话1、Bellman’s serviceB: Good afternoon ,sir . Welcome to our hotel .G : Thank you .B : How many pieces of luggage do you haveG : Just these three .B : Two suitcases and one bag . Is that rightG : Yes , that’s all .B : I’ll show you to the front desk . This way please , I will put your bags by the post over there .G : I see , thanks .B : Another bellman will show you to your room when you have finished checking in .G : Ok , fine .B : Please enjoy your stay .2、Introducing hotels servicesBm : Good afternoon , sir and madam . I’m the bellman.& Mrs bellow : Good afternoon.Bm : Very glad to have you here . Let me carry your baggage . This way , please .They are going to the elevator entranceB: Could you tell us something about your hotels servicesBm: Certainly , sir . Ours is a first-rate hotel and chosen as the favorite place to stay by VIPs , official guests and businessmen from many countries . There are over 173 rooms of international standard , all spacious and airy . There are one Chinese restaurants, a deluxe Westernstyle restaurant, large and small banquet halls .M : How about other servicesBm : Also available are a beauty salon , a swimming pool and tennis…..Now they are at the elevator entranceHere we are . Please take this elevator to the 9th floor . The floor attendant will meet you there and show you to room 908. I’ll take the baggage elevator and get your baggage up to your room .B : Thank you . See you then .3、On the way to the roomB : Good evening , sir . I’ll show you to your room .you have two suitcases and one bag . Is that correctG : Yes , that’s right .B : Is there anything valuable or breakable in your bagG : Yes , there is a bottle of whiskey .B : Could you carry this bag , sir I’m afraid the contents might break .G : Sure , no problem .B : Thank you , sir . May I have your room key , pleaseG : Yes, here you are .B : Thank you , sir . Your room is on the 12th floor , please follow me , your elevator is this way .G : I see .B : Is this your first time to HangZhouG : Yes , it is .B : I hope you’ll have time to see HangZhou . There is a lot to see .G : I’m sure there is .B : This is the 12th floor . Your room is to the right . After you , sir . This way , please .4、Checking baggageB: Good morning Madam . Can I help youG : Yes , I’d like to check my baggage .B : How many pieces have you gotG : I’ve got four pieces in all .B: When will you want themG: In three days .B : Please keep the name tags.G : Thank youB : Not at all .5、Luggage check –outB : This is the bell captain’s desk . May I help youG : I’m going to check out soon . Could you pick up my luggage . PleaseB : Certainly , sir . May I have your room number , pleaseG : Yes , it’s 1101.B : Room 1101. Very good , sir we’ll send a bellman immediately . Could you wait in you room , pleaseG : Ok .B : Good morning ,sir . I’ve come for your bags .G : Thank you . Could you take these two suitcases , please I’ll bring the bag with me .B : Certainly , sir . Two suitcasesG : Yes .B : Is there anything valuable or breakable in themG : No .B : This is your claim tag , sir . We’ll keep your luggage at the bell captain’s desk . Could you pick it up there . PleaseG : Certainly .B : Thank you , sir .G : You are welcome . See you later .商务中心基本句型the letter can go for Yuan这封信要元邮资.I think I’d better look it up .我想我需要查一下价钱.Here’s a form . please print the name and address of the person you’re sending to .这里有张表格. 请您将收信款人的姓名和地址用印刷体写上.If it’s urgent , we can send it by express .如果是急信, 我们可以寄快件.Sorry , this printed matter is overweight .很抱歉, 这件印刷品超重了.What sort of stamp do you want to buy您想买哪种邮票打印费每页元, 发传真到美国每页元, 外加10%服务费.As soon as your fax comes in , we’ll inform you at once .您的传真一到, 我们马上会通知您.Could you please write your name and room number and sign the billing voucher we’ll send your original copy to your room after we have faxed them . 请您写下您的姓名和房间号码并在账单上签字, 好吗我们发出传真后会将您的原文送到您的房间去的.情景对话四、Business center1. C: May I help you , sirG: Yes , I’d like to make some photo copies of these documents , please . C: Very good , sir. How many copies do you needG: One each .C: All right . Just a moment , please , sir .……..Here they are .G: Thank you . How much does it costC: Three Yuan for each , sir .G: OK . Here is the money .C: Thank you , sir . Here’s the receipt . Good-bye .G: Good-bye .2. C: Good morning , sir . Can I help youG: Good morning . I want to send a fax .C: Where to , sirG: To my parents .C: Can you give me your fax number , please , sirG: Certainly . It’s 612371-8999C: Thank you . Would you please sit down and wait for a while G: Good . Thank you very much .C: All done , sir . Here you are . How would you like to pay G: I’ll pay in cash . How muchC: It’s 90 RMB Yuan altogether .G: OK . Can I have a receiptC: Certainly , sir . Here you are .G: Thank you very much . Bye.C: Good-bye .3、typing serviceG : Excuse me . I want to have this document typed , please .C : All right , madam .G : How much does it cost one pageC : For A4,twenty four Yuan each page , and A3 , thirty Yuan . Which would you preferG : A3 , please . When can I pick it upC : In half an hour .G : OK , I’ll be back in forty minutes .30 minutes laterG : Hello .Is it doneC : Yes , madam . Here is your original script and the typed one . Can you make some correctionsG : Sure……….Very well done . I couldn’t find any mistakes .C : In this case , let me print it for you now . Could you please wait for a few secondsG : No problem . Go ahead .C : All done , madam . Here you are .G : Oh , this is quick Charge it to my room then .C : All right . Could you please show me your room card or room key G : Oh , yes . Here is my room card .C : Room 1102 . And now, Ms .Bush , can I have your signature hereG : Certainly . There .C : Thank you very much , madam .总机基本句型LongHill hotel, May I help you龙禧大酒店,能为您服务吗Just wait a moment and I’ll connect you.请等一下,我替您接通;Please press 0 and then the area code and the number.请先拨0,再拨区号和电话号码;May I take a message for you我帮您传个口信好吗They aren’t answering.没有人接听;Which extension什么分机号码Don’t hang up , please.请勿挂断;Sorry , the line is busy.对不起,线路忙;Hold in , please . I’ll put through to the information desk .请别挂电话,我给您接问讯处;情景对话1、C : LongHill hotel . May I help youG : Yes . Could you put me through to room 1002, pleaseC : Certainly , sir . Just a moment , please .2、C : LongHill hotel . Can I help youG : May I speak to Miss Grace , pleaseC : Do you know her room numberG : I’m sorry . I don’t know .C : Hold on , please , I’ll put you through to the information .3、C : Operator . Can I help youG : Yes , I’d like to know how to make outside calls .C : For calls in HangZhou , please press 0 first and then the number you want .G : I see . And what about calls outside HangZhou .C : For calls outside HangZhou , please press 0 and then the area code and the number .G : Thank you very much .客房基本句型一、打扫房间1、Housekeeping. May I come in客房服务员,我能进来吗2、I’m sorry to trouble you, sir May I clean the room now对不起,打扰了,先生,现在我能为您打扫房间吗3、Would you like me to make your bed now现在我能为您整理床铺吗4、When would you like me to do room , sir您要我什么时候来为您整理房间,先生5、Shall we come back later我们等一会再来,好吗6、I hope I’m not disturbing you.我希望没有打扰您7、 I’m coming to change the sheets and pillowcases.我来调换床单和枕套8、We will come and clean your room immediately.我们马上就来打扫您的房间;9、Can you tell me your room number您能告诉我您的房号吗10、A repairman will come and check it right away.修理工会马上来检查;11、Don’t worry .We will help you to look for it.不要担心,我们会帮您寻找的;12、Have you check your room您检查过您的房间了吗13、It takes half an hour to finish cleaning .打扫房间一般花半个小时;14、It will take 6 hours to repair the water pipes .修理水管要花6个小时;15、Let me inqure about it and I’ll let you know as soon as possible .让我来询问此事,我会尽快答复您 ;16、May I have your room number card可以把房号牌给我吗17、My English is not good enough for me to take down what you said . Here’s a pen and paper for you .我的英语不够好,记不下您说的话;这儿有笔和纸给您;您的衣柜里有专用洗衣袋和洗衣单;早上九点半以前送去洗的衣服,当天下午五点半以前能送回来;二、洗衣服务1、Laundry service. May I come in洗衣服务,我可以进来吗2、Good morning, I’ve come to collect your laundry.早上好,我来取您要洗的衣服;3、Would you please fill in the laundry list请您填一下洗衣单好吗4、Please sign on the laundry list, sir/madam请您在洗衣单上签名好吗先生/女士5、When would you like your laundry back您要什么时候取回送洗的衣服6、You laundry will be ready by this evening.您送洗的衣服会要今天下午6点钟洗好;7、Here’s your laundry, madam.女士,这是您送洗的衣服;8、You’d better check your laundry.您最好查看一下洗好的衣服;9、We have express laundry service.我们有快速洗衣服务;10、Your laundry will be ready tomorrow afternoon. We could get it done this evening if you wish, but there will be an extra charge for quick service.您送洗的衣服明天下午可以洗好,如果您需要的话,我们可以在今天晚上洗好,不过这是快件,要另外加收费用;三、其它1、I’m afraid that you have to pay an indemnity. It’s a hotel policy.恐怕您得赔偿;这是酒店规定;2、According to our regulation, I think you should pay 220 Yuan.根据酒店的规定,我想您得赔偿220元;3、I’m awfully sorry to have broken your glasses while cleaning the room.对不起,清洁房间时我不小心把您的眼镜打破了;4、Here is the master switch, Please be sure to insert the keyboard into its slot.这是总开关;请记住把钥匙牌插入它的槽内情景对话Laundry service1.C :Good afternoon . Can I help youG : This is Mrs. Peker in room 705 .I want to have my coat dry-cleaned. Can you ask someone to pick it upC : Yes . But I’m afraid it’s too late for today’s laundry .Do you need express laundryG : What time will you send my coat to my roomC : Around 6:00 p. mG : OK . How much shall I pay for the express serviceC : It’s 50% extra .G : I see . Thank you .C : You’re welcome . I’ll ask somebody to pick your laundry at once . Thank you for calling . Good-bye .2、C : Good morning , madam .G : Good morning .C : Have you got any laundryG : Yes , I have . Here are my blouses and coat .C : Anything elseG : Oh , yes . My husband also has got some laundry . Those are this suit and shirts .C : Are they to be dry-cleanedG : Oh , no . Only the suit and coat are to be dry-cleaned .C : Very well , madam .G : Thank you very much .C : With pleasure .Room cleaning1、C : Housekeeping . May I come inG : Yes . Come in , please .C : Would you like me to make your bed nowG : Yes ,please . This bed is very comfortable .C : I’m glad you are please with it . I hope you will enjoy your stay .G : I’m already enjoying . Thank you .2、C : Housekeeping . May I come inG : Yes , please .C : When would you like me to do your room , sirG : You can do it now if you like . I am going down for my breakfast .C : Thank you , sir .3、C : Housekeeping . May I come inG : Yes , what is itC : I’m sorry to trouble you , sir . May I clean the room nowG : Well , I’m going to meet some friends .C : Shall we come back laterG : Yes , please clean it when I’m out .C : All right .G : Thank you .C : Glad to be of service .餐饮服务基本句型1、Chinese restaurant . May I help you 中餐厅,能为您服务吗2、Welcome to our restaurant . 欢迎光临我们餐厅3、When would you like your table 您什么时候用餐4、How many person , please 你们一共有几位5、I’m sorry , the restaurant is full now . 对不起,餐厅客满了;6、Do you have a reservation , sir 先生,您有预订吗7、Is it only two of you 就你们两位吗8、Do you have a meal voucher 您有餐券吗9、Where would you like to sit , sir 先生,您喜欢坐哪儿10、Is this table all right 这张桌子可以吗11、Take a seat , please . Here is the menu . May I take your order , sir 请坐,给您的菜单,先生,您要点菜吗12、Are you ready to order 您要点菜了吗13、What would you like to have drink 您要喝点什么14、Would you care for soup 您要汤吗15、I’m sorry , there isn’t any left很抱歉,这个菜供应完了;16、Here is you’re the smoke fish . 这是您的烟熏鱼;17、Will that be all , sir 就这些吗18、What would you like to have , coffee or tea 您要喝咖啡还是茶;19、The buffet is over there . Please help yourself . 自助餐在那边;请随意取用;20、We are open from 17:00 to 21:30 我们从17:00一直营业到21:3021、Will you dine a la carte or take the table d’hote 您想点菜呢还是吃套餐22、Would you mind serving now 现在上菜好吗23、Pardon me . I’ve made a mistake about your dish . 请原谅,我把您的菜弄错了;24、I’m really sorry . I’ll do it again for you at once . 实在对不起,我马上为您重做;25、Anything else would you like 您想再要点别的吗情景对话Take reservation预订1、C : Chinese restaurant . May I help youG : Yes , I’d like to reserve a table by the window , please .C : For what time , sirG : Around 7:00pm . This evening .C : For how manyG : Four .C : Can I have you name , please , sirG : Blake .C : A table by the window for four this evening at 7:00 for .G : That’s right .C : Thank you for calling us , .Seating guest领座C : Good evening , sir . Welcome to our restaurant .G : Good evening .C : How many persons , pleaseG : A table for eight , please .C : Where would you like to sitG : Well , by the window , please .C : I’ll show you to your table . This way , please . Is this all rightG : Ok . That’s really fine .C : Please take a seat , sir .G : Thanks .C : A waiter will come to take your order . Just a moment , please . Take orders点菜1、C : Can I take your order , sirG : Yes , I’d like to try the steak , please .C : Any to followG : Vegetable soup , please .C : Would you like to order a dessertG : What kinds of pie do you haveC : Peach , lemon cream , and apple .G : I’d like lemon cream , please .2、C : Here you are , sir , the menu .G : Oh , thanks . What’s good tonightC : We have very good dishes for tonight , which do you prefer , GuangDong food or HangZhou foodG : I’d like HangZhou food . What do you recommendC : How about fried crisp pork and plain sauté shrimpsG : It sounds good . Ok . Give me the dishes , please .Service during the meal餐间服务1、C : Sorry to have kept you waiting , sir . Your smoked crisp fish , special spicy chicken and beer . Please enjoy your lunch .G : Thank you very much .…….C : Excuse me . May I take your plate away , sirG : Sure , go ahead .C : Here is your mushroom soup . Would you like to have some riceG : Yes , please .C : Very well , sir . Just a moment , please .C : Your water melon , sir . Will that be allG : Yes .C : Thank you . Have a nice afternoon .G : Thanks .2、C : Excuse me . Here is your noodles Sichuan style .G : Noodles But I think I want a fried rice Yangzhou style .C : Oh . I’m terribly sorry . There could have been some mistake . Let me check …… Yes , you’re right , sir . What you have ordered is a fried rice . I’m sorry . Just a moment , I’ll bring it to you right away…….. Here is the fried rice , sir . I’m so sorry for that .G : That’s all right .3、C : Are you all thought , sirG : Yes , we have finished .C : Did you enjoy your dinner , sirG : Yes ,very much .C : How do you feel the fish , sirG : It’s delicious . I prefer the fish to the pork . The pork is too oily .C : What do you think of the soupG : It’s also nice . I like it very much .C : Thank you . I’m glad you like them .At the coffee shop 咖啡厅服务1、C : Good morning , sir . A table for twoG : That’s right .C : I’ll show you to your table . This way please .….Please take a seat , sir and madam .G : Thank you .C : Here is the menu . We have both buffet-style and a la carte dishes . Which would you preferG : We’d like to have a buffet breakfast .C : The buffet is over there . Please help yourself .G : Thank you very much .C : With pleasure .In the bar酒吧服务1、C : Good evening , sir . What can I get youG : A pint of beer , please .C : We have two kinds of beer . The medium-strength beer and the export beer .G : Which is betterC : Well , the export beer is stronger , but both are the light type . We have both bottled and draught beer .G : Ok . I’ll have a glass of the stronger one , please .C : May I put it to your hotel billG : Sure , please .C : Can I have your room card , please , sirG : Oh , yes . Here you are .Room service送餐服务1、C : Room service . Can I help youG : Yes . Can I have my breakfast brought into my roomC : Certainly , sir . Would you give me your name and your room number , pleaseG : Yes . My name is Clinton and my room number is 1116.C : At what time would you like it ,G : Now , please .C : A continental breakfastG : Yes .C : With coffee or teaG : Coffee , please .C : Orange juice or apple juiceG : Apple juice .C : For how many peopleG : Two . How long will it takeC : I’ll be up immediately , .G : That’s fine . Thank you .C : You’re welcome .2、C : Room service . May I come inG : Come in , please .C : Good morning , madam . Here is the breakfast .G : Just put it on the table , please .C : Would you like anything elseG : No , thanks . That’s enough for me .C : Please call us if you need anything else .G : Thanks .C : Please sign the bill .G : Yes….here you are .C : Thank you . Please enjoy your breakfast . Good-bye .收银服务基本句型Here is your bill . It’s 2000 Yuan in all.这是您的账单;总共2000元;How would you like to pay , sir , in cash or by credit card 先生,请问您是用现金付款还是用信用卡付账Please check it and sign here.请核对一下,在这里签个字;I will write out a receipt for you .我给您开一张收据;May I check the details for you , please我能为您核对账单上的详细内容吗Do you have any charges for this morning您今天是否挂帐用酒店的服务We’ll have to charge you $10 extra.我们要向您额外收10美元;Excuse me , sir , but I don’t think that will be enough.先生,对不起,我认为钱数不够;I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .对不起,先生,您的帐单算错了;请稍候,我马上把它改过来;Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付;根据银行规定要取消;情景对话Presenting the bill结账服务1、G : Waiter Can I have the bill , please .C : Yes , sir . Just a moment , please .Here is your bill, sir . The total is 650 yuan .G : Well , what’s this forC : That’s for the wine , sir .G : I see .C : Would you like to sign for itG : All right .C : May I have you room card or room keyG : Sure . Here it is , room 1208.C : Thank you , sir please sign here . Have a nice evening .2、C : Would you like anything else , sirG : No , thank you . We’ll take the bill now.C : Yes . One moment , please . How would you like to pay for it , sir .G : Do you accept credit cardC : Certainly , sir . Which kind have you gotG : VISA card .C : That’ll be fine . May I take a print of your cardG : Here you are .C : Thank you , sir . Please wait a moment . I’ll be right back . Could。

日常酒店英语交流口语

日常酒店英语交流口语

日常酒店英语交流口语Part 1: 酒店预订与入住1. Making a Hotel Reservation 酒店预订- Guest: Good morning/afternoon/evening. I want to make a reservation, please.- Receptionist: Of course, sir/ma'am. How many nights will you be staying with us?- Guest: I'll be staying for three nights, from [date] to [date].- Receptionist: Great. What type of room would you like?- Guest: I prefer a double room with a view, if available.- Receptionist: Certainly, I will check for availability. May I have your name, please?- Guest: My name is [name].- Receptionist: Thank you, Mr./Ms. [name]. Can I have your contact information, please?- Guest: Sure. My phone number is [phone number].- Receptionist: Perfect. Your reservation is confirmed. We look forward to welcoming you.2. Checking-In 入住- Guest: Good evening. I have a reservation under the name of [name].- Receptionist: Good evening, Mr./Ms. [name]. May I see your ID, please?- Guest: Certainly, here it is.- Receptionist: Thank you. Could you also provide a credit card for incidental charges?- Guest: Of course, here you go.- Receptionist: Thank you, Mr./Ms. [name]. Your room is on the [floor]. Here is your key card. Enjoy your stay!- Guest: Thank you very much.Part 2: 房间设施与服务3. Inquiring about Room Facilities 询问房间设施- Guest: Excuse me, does the room have a mini-bar?- Hotel Staff: Yes, all our rooms are equipped with a mini-bar.- Guest: Great. Is there also a safe in the room?- Hotel Staff: Certainly, every room has a safe for your valuables.4. Housekeeping Services 客房服务- Guest: Could you please send someone to clean my room?- Hotel Staff: Of course, sir/ma'am. We will send housekeeping right away.- Guest: Thank you.5. Room Service 房间服务- Guest: I would like to order room service, please.- Hotel Staff: Certainly, sir/ma'am. What would you like to order?- Guest: I would like a club sandwich and a bottle of water.- Hotel Staff: Noted. Your order will be delivered shortly.Part 3: 其他酒店交流口语6. Requesting Assistance 请求帮助- Guest: Excuse me, could you help me book a taxi to the airport?- Concierge: Certainly, sir/ma'am. What time would you like the taxi to arrive?- Guest: I need a taxi at 8:00 AM tomorrow, please.- Concierge: Understood. I will arrange it for you.7. Reporting an Issue 报告问题- Guest: There seems to be a problem with the air conditioning in my room. It's not cooling properly.- Hotel Staff: I apologize for the inconvenience, sir/ma'am. I will send someone to check it immediately.- Guest: Thank you for your prompt attention.8. Checking Out 退房- Guest: Good morning. I would like to check out, please.- Receptionist: Good morning, Mr./Ms. [name]. Could you please settle any outstanding charges?- Guest: Of course, here is my credit card.- Receptionist: Thank you. Your bill has been settled. We hope you had a pleasant stay.- Guest: Thank you. Goodbye.Part 4: 常用口语表达- Can I have some extra towels, please? 可以请给我一些额外的毛巾吗?- Is breakfast included in the room rate? 早餐包括在房价内吗?- What time is breakfast served? 早餐什么时候开始供应?- Could you recommend a good restaurant nearby? 能推荐附近有好的餐厅吗?- Is there a gym or fitness center in the hotel? 酒店内有健身房吗?- What time does the swimming pool open/close? 游泳池什么时间开放/关闭?- Can I have a late check-out? 我可以延迟退房吗?- How much is the cost for an extra bed? 加床的费用是多少?请注意,以上只是口语交流示例,具体情况还需根据实际接待场景和需求进行调整。

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酒店常用英文对话一、酒店服务、时尚英语Reserving a Room 预订酒店房间(电话)(H=Hotel, G=Guest)H: George’s Hotel.这儿是乔治酒店。

G: I’d like to reserve a room.我想预订一间房间。

H: When for Sir?先生,什么时候要用?G: This weekend.这周末。

H: Thank you. Just a moment, please.谢谢。

请等一会儿。

H: Front desk, sir.(总台接待员)先生,这儿是总台。

G: I want a single room with bath next Saturday.我下星期六要一间有浴室的单人房。

H: Hold on, please.请等一下。

(A few seconds later) (几秒钟以后)H: We’ll have it ready for you, sir.先生,我们会为您准备好房间。

G: Fine.好!H: May I have your name and phone number, sir?先生,请问贵姓和电话号码?G: Yes, my name is XinHua Zhou, and the number is 116079.我名叫周新华,电话号码是116079。

Inquiring about the Hotel Charges 询问酒店费用(电话)H: (Operator) George’s Hotel. Can be of any assistance?(接线生)乔治酒店。

请问有什么贵干?G: Yes, I’d like to find out about the room charges.我想了解住房费用。

H: Just a moment, sir. I’ll put you onto reservations.先生,请等一会儿。

我替您接订房部。

H: (Reservation Clerk) Reservations. Can I help you?(订房部员工)订房部。

请问有什么事可以效劳?G: Yes, could you tell me the rates for your rooms?您可以告诉我,你们房间的收费率吗?H: Yes. It’s 350 to 550 dollars for a single, 550 to 750 for a dou- ble for a twin.可以。

单人房收费350~550元,双人房收费550~750元。

G: I see. I am visiting your city in April. How soon should I makea reservation.我明白了。

我打算在4月份往贵市。

我应提早多少时候订房呢?H: Well, the sooner, the better. If you’ve made your schedule, why don’t you book the room now?那么,越早越好。

如果您已拟定您的旅游计划,您何不现在订房?Making a Hotel Reservation 订房(电话)G: Hello.喂!H: (Operator) Green’s Hotel. Can I help you, sir?(接线生)费尔蒙酒店。

先生,请问有何贵干?G: Yes, I’d like to make a reservation.我想订房。

作者:冷啸寒回复日期:2005-6-8 10:40:00H: Thank you, I’ll connect you with our reservation clerk.谢谢。

我替您接我们订房部职员。

G: Thank you.谢谢您。

H:(Reservation Clerk) Hello, reservation office. Can I help you?(订房部员工)订房部,请问有什么可以效劳?G: Yes, I’d like to reserve a double room with bath for November twenty-first and twenty-sixth.我想预订一间有浴室的双人房,供11月21日和26日住宿。

H: Just a moment, sir. I’ll check and see…yes, that can be arranged. Your name, please?先生,请等一下,我要查查看……是的,可以安排那样的房间。

请问贵姓?G: Yes, my name is Wang Lin.我名叫王林。

H: Thank you very much, Mr. Wang.谢谢您,王先生。

Confirming a Hotel Reservation证实已订房间(电话)H: (Operator): Greatwall Hotel.(接线生)长城酒店。

G: Reservations, please.请接订房部。

H: Thank you. Just a minute, sir.谢谢。

先生,请等一下。

H: (Reservation Clerk): Reservations. Can I help you?(订房部员工)这里是订房部。

请问有什么事可以效劳?G: Yes, I’d like to confirm my reservation. This is Wang Lin from Hong Kong. I’ve reserved a double room for January second.我想确定我的订房结果。

我是从香港来的王林。

我已经预订一间供1月2日入住的双人房。

H: Yes, Mr. Wang. We have your reservation from Hong Kong.We’ll be expecting you on January second. Thank you.何先生,我们已接到您从香港打来的订房电话。

我们期待您1月2日光临。

多谢惠顾。

Changing A Hotel Reservation 改变订房日期(电话)H: GreatWall Hotel. Can I help you?长城酒店。

我能帮您吗?G: Yes, I’d like to cancel my reservation and make a new reservation. My name is Wang Lin and I have made a reservation for January tenth, but is it possible to change it to the twelfth? With the heavy snow up here, my car has broken down.我想取消我原来的预订,并作新的预订。

我名叫王林,我订了1月10日的房间,但有没有可能把日期改到12号?由于这里下雪,我的汽车损坏了。

H: Yes, just a minute while I check our record, Mr. Wang. Yes, it is possible to change it to the twelfth. Thank you, Mr. Wang.好,请等一等,我查一查我们的记录。

王先生,行啊,可以把订房改到12日。

王先生,谢谢您。

G: Thank you.谢谢。

Ordering Breakfast through Room Service at the Hotel在酒店客房服务部预订早餐电话H: (Room Service): Hello. Room Service.(客房服务部)喂!客房服务部。

G: Hello. May I order my breakfast for tomorrow morning?喂!我可以预订明天早上的早餐吗?H: Yes, Sir. What time would you like to have it, sir?可以的。

先生,请问您想什么时候吃早餐?G: Can you make it at 8:00你们能在八点钟准备好吗?H: All right, sir. What would you like to have?可以,先生。

您想要些什么?G: Well, pineapple juice, bacon and eggs, toast, and a pot of coffee.我要菠萝汁、火腿和蛋、烤面包和一壶咖啡。

H: All right. Anything else.好的。

还要别的东西吗?G: That’s all. My room number is 604.不要了。

我房间的号码是604号。

H: Thank you, sir.谢谢您,先生。

作者:冷啸寒回复日期:2005-6-8 10:42:00Ordering Lunch 订午餐H: Hello, Room Service.喂,住房服务部。

G: Hello, I’d like to order my lunch.喂,我想订午餐。

H: All right, sir.好的,先生。

G: I’ll have a tomato and lettuce salad, a tomato omelet. 我要一份番茄和生菜沙律,一份番茄心蛋卷。

H: Our omelet is served with green vegetables.我们的蛋卷是配有青菜的。

G: I’d like a salad, too.我也喜欢沙律。

H: Yes, sir. What kind of dressing?行,先生。

您要哪一种调味品?G: Oil and vinegar, please.请给我油和醋。

H: Do you want any rolls?您要面包吗?G: Yes, and a pot of coffee, please.要,再给我一壶咖啡。

H: All right, six. Anything else?好的,先生。

还要别的东西吗?G: No, that’s all.不要,就这些了。

H: May I have your room number, please.’?请问您的房间号码?G: 504. 504.504.504室。

H: Thank you, sir.谢谢您,先生。

G: Thank you.谢谢。

Attendance & Service 接待与服务(W = Waiter, G = Guest)W: Did you ring, sir?是您按铃吗?先生。

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