快速响应

FAST RESPONSE PROCESS

快速响应程序

Standardized Rapid Reaction to Quality Issues:对质量问题快速响应的标准化

Communication and Ownership of Significant

Quality Concerns

对重大质量问题的交流的解决

FAST RESPONSE快速响应

•Fast Response is a system that:快速响应是一个系统，用于：-standardizes reaction to significant External/Internal

Quality failures.对重大的外部/内部质量问题的反应进行标准化

-promotes communication and discipline through daily meetings.

通过每天的会议增强沟通和问题解决

-utilizes a visual method of displaying important information.

对重要的信息实现目视化管理

In preparation for the Fast Response meeting, at the start of the day, Quality shall identify significant Quality concerns from the last 24 hours which may include:为了准备快速响应会议，每天开始，质量人员应该确定在最近24小时内发生的重大质量问题，包括

-Customer concerns 客户关心的问题

-Supplier concerns 供应商关心的问题

-Line stops (Internal / Customer) 停线（内部/外部）

-Dock Audits / Audit issues 出货审查/审查问题

-Other internal Quality concerns 其他内部质量问题

The Fast Response meeting:快速响应会议

-shall be held daily to review the significant Quality

concerns gathered by Quality. Meetings are held daily at

minimum, some organizations may hold meetings every

shift.应该每天召开，评审质量人员收集的重大的质量问题，

至少每天召开一次，有些厂可能要每班召开一次。

-is a communications meeting, not a problem solving

meeting. It can be a 10 -20 minute stand up meeting held

on the shop floor or in a production conference room.

是一个交流会，不是一个问题解决会议，可以是一个10-20分

钟的站立会议，在生产现场或生产部门的会议室召开

-is a manufacturing review meeting owned by manufacturing

and supported by Quality, Engineering, Maintenance, etc…

是一个制造评审会议，由制造部门负责召开，由质量、工程

等支持

At the Fast Response meeting, leadership shall:

在快速响应会议上，领导应该：

-Designate a leader (owner) for each concern/issue.

指定每一个问题的责任人

-Assign owner report out for next meeting

确定责任人下次的汇报的时间

Owners shall be responsible for assuring all problem solving and exit criteria are met in a timely manner.

责任人必需确保问题的解决和退出满足时间节点的要求

•Owner report out shall include updates on the following:责任人的报告必需包括如下内容：

-Standardized Worksheets and Operator Instructions

标准化清单和作业指导书

-Problem Solving Results问题解决结果

Root Cause with supporting data

根本原因和相关的支持数据

Permanent Corrective Action with verification data

长期的纠正行动和验证数据

-PFMEA

-Control Plan 控制计划

-Layered Process Audits*分层审核*

-Workforce Notification 员工通知

-Read Across Matrix 类似产品和工艺

-Other documentation as appropriate 其他文件

Report out to Leadership is scheduled on the Fast Response Tracking Board as deemed necessary.

应该按照快速响应跟踪板上的时间表向管理层汇报

The Fast Response Tracking Board should be part of a visual management system. The format should be displayed as large as is practical in the meeting area.快速响应跟踪板应该作为目视化管理的一部分在会议室进行张贴