XXX咨询顾问必备宝典沟通.pptx
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咨询顾问必备宝典沟通PPT
Introduction Participation
c
1一盒火柴
21压5 缩饼干
4
350英尺尼龙绳 4丝质6 降落伞
8
5袖珍取暖器
621支4 0 45口径手枪
11
71箱脱水宠物喝的牛奶
12
82大瓶氧气
19星际图
3
10救生筏
9 11磁罗盘
13
125加仑水
2 13烟火信号枪
பைடு நூலகம்10
14包括注射器的急救箱
7
3C’S: Capability + Character + Comfort Comfort relation; Comfort job; Comfort life Supportive communication =
Problemsolving + Comfort relation
2 Concept of Managerial Communication
1 Supportive Communication
— CONCEPT
Supportive Communication = Problemsolving + Positive relation
— NATURES
1 delivery of the correct information 2 positive and comfort relation 3 definite goal of problemsolving
Confirm Principle
策略思路
— 先提炼对方主要观点;后零碎看法； — 先指出双方一致之处;再相异之点； — 先肯定对方行为观点;再缺点批评； — 先解决问题正确做法;后以前错误； — 先实现对方自我激励;后具体方法
咨询顾问必备宝典PPT47页dqko
Introduction Participation (c)
Discussion (1): Group Comm.
After finishing self-judgement, your group (3-4 pers) uses informative or persuasive communication so as to get access to the common decision. The turn of 15 things should try to get everyone’s agreement.Attentions: ----No matter informative, or persuasive comm., logic is the fundamental; ----Don’t change your idea only to avoid the conflict; ----Don’t make decision only to abide by “the minority and the majority” rule
1- Supportive Communication
— CONCEPT Supportive Communication = Problem-solving + Positive relation— NATURES (1) delivery of the correct information (2) positive and comfort relation (3) definite goal of problem-solving
Courtesy 含 义不仅要意识听众的观点和期望，还应考虑听众的感情。 建 议 (1) 真诚、机智、周到; (2) 以尊重人的语气表达； (3) 选择非歧视性表达 (4) 对下级：平等、信任，要有一颗平常心
Discussion (1): Group Comm.
After finishing self-judgement, your group (3-4 pers) uses informative or persuasive communication so as to get access to the common decision. The turn of 15 things should try to get everyone’s agreement.Attentions: ----No matter informative, or persuasive comm., logic is the fundamental; ----Don’t change your idea only to avoid the conflict; ----Don’t make decision only to abide by “the minority and the majority” rule
1- Supportive Communication
— CONCEPT Supportive Communication = Problem-solving + Positive relation— NATURES (1) delivery of the correct information (2) positive and comfort relation (3) definite goal of problem-solving
Courtesy 含 义不仅要意识听众的观点和期望，还应考虑听众的感情。 建 议 (1) 真诚、机智、周到; (2) 以尊重人的语气表达； (3) 选择非歧视性表达 (4) 对下级：平等、信任，要有一颗平常心
480某咨询内部培训咨询顾问必备宝典沟通
此报告仅供客户内部使用。未经麦肯锡公司的书面许可，其它任何机构不得擅自传阅、引用或复制。
4- Process of Managerial Communication
此报告仅供客户内部使用。未经麦肯锡公司的书面许可，其它任何机构不得擅自传阅、引用或复制。
建设性沟通的原理是什么？
此报告仅供客户内部使用。未经麦肯锡公司的书面许可，其它任何机构不得擅自传阅、引用或复制。
----Philosophy greatly influences the
understanding of motive, behavior and goal;
----Special barriers: information disorder,
Psycological elements (preference, backgroud, experiences and values)
此报告仅供客户内部使用。未经麦肯锡公司的书面许可，其它任何机构不得擅自传阅、引用或复制。
3- Components of Managerial Communication
INFORMATION SOURCES (WHO); AUDIENCE (NEGATIVE, POSITIVE & NEUTRAL; CRITICAL OR NO CRITICAL; DIRECT OR INDIRECT); COMMUNICATIVE GOAL (SOLVING PROBLEM); ENVIRONMENT (INTERNAL AND EXTERNAL); INFORMATION; MEDIA (ORAL, WRITING, PHONE, E-MAIL, ETC.); FEEDBACK (POSITIVE, NEGATIVE OR NEUTRAL)
4- Process of Managerial Communication
此报告仅供客户内部使用。未经麦肯锡公司的书面许可，其它任何机构不得擅自传阅、引用或复制。
建设性沟通的原理是什么？
此报告仅供客户内部使用。未经麦肯锡公司的书面许可，其它任何机构不得擅自传阅、引用或复制。
----Philosophy greatly influences the
understanding of motive, behavior and goal;
----Special barriers: information disorder,
Psycological elements (preference, backgroud, experiences and values)
此报告仅供客户内部使用。未经麦肯锡公司的书面许可，其它任何机构不得擅自传阅、引用或复制。
3- Components of Managerial Communication
INFORMATION SOURCES (WHO); AUDIENCE (NEGATIVE, POSITIVE & NEUTRAL; CRITICAL OR NO CRITICAL; DIRECT OR INDIRECT); COMMUNICATIVE GOAL (SOLVING PROBLEM); ENVIRONMENT (INTERNAL AND EXTERNAL); INFORMATION; MEDIA (ORAL, WRITING, PHONE, E-MAIL, ETC.); FEEDBACK (POSITIVE, NEGATIVE OR NEUTRAL)
25Mckinsey咨询顾问必备宝典沟通
1- Significance of Managerial Communication
n Manager=Vision-maker+Motivator
Comm. Activities go through all managing life.
n Communicative Capability heavily influences your career development in some extent。
25Mckinsey咨询顾问必备宝典沟通
2- Concept of Managerial Communication(c)
n NATURES OF MC
----Media: language or letters;
----Content:Information, Thoughts, Emotion,
（12）5加仑水 •2 （13）烟火信号枪 •10 （14）包括注射器的急救箱 •7
（15）太阳能无线电收发器 •5
学习改变命运,知 识创造未来
25Mckinsey咨询顾问必备宝典沟通
Discussion (1): Group Comm.
n After finishing self-judgement, your group
学习改变命运,知 识创造未来
25Mckinsey咨询顾问必备宝典沟通
2- Concept of Managerial Communication
Two schools of MC
n Behavior Science Theory
----Audience-analysis-based communicative strategies: theory and thoughts.
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Attentions:
----No matter informative, or persuasive comm., logic is the fundamental;
----Don’t change your idea only to avoid the conflict;
----Don’t make decision only to abide by “the minority and the majority” rule
（15）太阳能无线电收发器 5
Discussion (1): Group Comm.
After finishing self-judgement, your group
(3-4 pers) uses informative or persuasive communication so as to get access to the common decision. The turn of 15 things should try to get everyone’s agreement.
内容安排
总揽：管理沟通的概念、原理与策略 起点：自我沟通与一对一沟通 难点：群体沟通 重点：组织内与组织外沟通
管理沟通的概念、原理与策略
第一部分：总揽
2
问题
怎样理解管理沟通？ 建设性沟通的原理是什么？ 管理沟通的一般策略有哪些？
怎驾驶一太 空船飞向月球，原计划去与已降落月球、作为 基地的太空母舰会合。然而，因机械故障，你 们的太空船只能迫降在距离太空母舰200英里 之外的月球表面。降落时许多设备受到损坏， 而为了生存你们必须充分利用未受损坏的装备 自行达到太空母舰。下面列出了15样未受损坏 的物资和装备，请依据其重要性分别标出1-15， 以供你们出发时酌其重要性决定取舍（比如， 你们的体力只能带13件，就只好放弃另外两 件）。（接下页）
----Philosophy and skills development
2- Concept of Managerial Communication(c)
概念
管理沟通是指沟通者为了获取沟通对 象的反应和反馈而向对方传递信息的全 部过程。
A) 基于反应的双向沟通; B) 需要媒介联结沟通双方。
GOOD IDEAS ARE NOT SCARCE SUPPLY, WHAT IS RARE IS THE ABILITY Of TRANSLATING A GOOD IDEA INTO ACCEPTED PRACTICE.
1- Significance of Managerial Communication
Manager=Vision-maker+Motivator
Comm. Activities go through all managing life.
Communicative Capability heavily influences your career development in some extent。 3C’S: Capability + Character + Comfort (Comfort relation, Comfort job, Comfort life). Supportive communication =
Effective communicative techniques and skills
----Writing, Language; informative and persuasive communication skills, practical techniques
Integrating both two schools
Problem-solving + Comfort relation
2- Concept of Managerial Communication
Two schools of MC
Behavior Science Theory
----Audience-analysis-based communicative strategies: theory and thoughts.
Discussion (2): Self-assessment
What key techniques, you think, make your career successful? What are your communication barriers in your current job? What are the most effective approaches to improve your communicative skills？ What do you wish to learn much more in this course?
----Philosophy greatly influences the
understanding of motive, behavior and goal;
----Special barriers: information disorder,
Psycological elements (preference, backgroud, experiences and values)
2- Concept of Managerial Communication(c)
NATURES OF MC
----Media: language or letters;
----Content:Information, Thoughts, Emotion,
Aspects, Attitude etc.
（1）一盒火柴 15 （2）压缩饼干 4
（3）50英尺尼龙绳 6（4）丝质降落伞 8
（5）袖珍取暖器 14 （6）2支0.45口径手枪 11 （7）1箱脱水宠物喝的牛奶 12 （8）2大瓶氧气 1 （9）星际图 3 （10）救生筏 9 （11）磁罗盘 13
（12）5加仑水 2 （13）烟火信号枪 10 （14）包括注射器的急救箱 7
----No matter informative, or persuasive comm., logic is the fundamental;
----Don’t change your idea only to avoid the conflict;
----Don’t make decision only to abide by “the minority and the majority” rule
（15）太阳能无线电收发器 5
Discussion (1): Group Comm.
After finishing self-judgement, your group
(3-4 pers) uses informative or persuasive communication so as to get access to the common decision. The turn of 15 things should try to get everyone’s agreement.
内容安排
总揽：管理沟通的概念、原理与策略 起点：自我沟通与一对一沟通 难点：群体沟通 重点：组织内与组织外沟通
管理沟通的概念、原理与策略
第一部分：总揽
2
问题
怎样理解管理沟通？ 建设性沟通的原理是什么？ 管理沟通的一般策略有哪些？
怎驾驶一太 空船飞向月球，原计划去与已降落月球、作为 基地的太空母舰会合。然而，因机械故障，你 们的太空船只能迫降在距离太空母舰200英里 之外的月球表面。降落时许多设备受到损坏， 而为了生存你们必须充分利用未受损坏的装备 自行达到太空母舰。下面列出了15样未受损坏 的物资和装备，请依据其重要性分别标出1-15， 以供你们出发时酌其重要性决定取舍（比如， 你们的体力只能带13件，就只好放弃另外两 件）。（接下页）
----Philosophy and skills development
2- Concept of Managerial Communication(c)
概念
管理沟通是指沟通者为了获取沟通对 象的反应和反馈而向对方传递信息的全 部过程。
A) 基于反应的双向沟通; B) 需要媒介联结沟通双方。
GOOD IDEAS ARE NOT SCARCE SUPPLY, WHAT IS RARE IS THE ABILITY Of TRANSLATING A GOOD IDEA INTO ACCEPTED PRACTICE.
1- Significance of Managerial Communication
Manager=Vision-maker+Motivator
Comm. Activities go through all managing life.
Communicative Capability heavily influences your career development in some extent。 3C’S: Capability + Character + Comfort (Comfort relation, Comfort job, Comfort life). Supportive communication =
Effective communicative techniques and skills
----Writing, Language; informative and persuasive communication skills, practical techniques
Integrating both two schools
Problem-solving + Comfort relation
2- Concept of Managerial Communication
Two schools of MC
Behavior Science Theory
----Audience-analysis-based communicative strategies: theory and thoughts.
Discussion (2): Self-assessment
What key techniques, you think, make your career successful? What are your communication barriers in your current job? What are the most effective approaches to improve your communicative skills？ What do you wish to learn much more in this course?
----Philosophy greatly influences the
understanding of motive, behavior and goal;
----Special barriers: information disorder,
Psycological elements (preference, backgroud, experiences and values)
2- Concept of Managerial Communication(c)
NATURES OF MC
----Media: language or letters;
----Content:Information, Thoughts, Emotion,
Aspects, Attitude etc.
（1）一盒火柴 15 （2）压缩饼干 4
（3）50英尺尼龙绳 6（4）丝质降落伞 8
（5）袖珍取暖器 14 （6）2支0.45口径手枪 11 （7）1箱脱水宠物喝的牛奶 12 （8）2大瓶氧气 1 （9）星际图 3 （10）救生筏 9 （11）磁罗盘 13
（12）5加仑水 2 （13）烟火信号枪 10 （14）包括注射器的急救箱 7