《新编跨文化交际英语教程》复习资料U5
新编跨文化交际英语教程
新编跨文化交际英语教程引言随着全球化的快速发展,跨文化交际能力已经成为现代社会中不可或缺的一项技能。
为了帮助学习者提高他们的跨文化交际能力,新编跨文化交际英语教程应运而生。
本文档将介绍该教程的主要特点和内容,以便学生和教师更好地了解并使用该教程。
教程特点新编跨文化交际英语教程具有以下几个特点:1.综合性:该教程主要涵盖了跨文化交际的各个方面,包括语言、文化差异、社交礼仪等。
学习者能够全面了解并提高自己的跨文化交际能力。
2.互动性:教程设计了大量的互动活动,以帮助学习者实际应用所学知识。
通过与教师和其他学生的讨论和合作,学习者能够加深对跨文化交际的理解。
3.实用性:教程的内容紧密结合实际生活和工作中常见的跨文化交际场景。
学习者能够学到一些实用的技巧和策略,以应对不同文化背景下的交际挑战。
教程内容新编跨文化交际英语教程包括以下几个主要部分:第一部分:跨文化意识这一部分主要介绍跨文化交际的基本概念和重要性。
学习者将了解不同文化之间的差异以及这些差异对交际的影响。
第二部分:语言与文化本部分将探讨语言和文化之间的关系。
学习者将学习如何避免语言误解和文化冲突,并掌握一些克服语言障碍的技巧。
第三部分:跨文化沟通技巧这一部分将重点介绍跨文化交际的一些基本技巧和策略。
学习者将学习如何在不同文化背景下适应和理解他人,并提高自己的沟通效果。
第四部分:社交礼仪与文化差异本部分将探讨不同文化之间的社交礼仪差异,以及如何在不同文化背景下表现得体。
学习者将学习一些常见的社交礼仪规则,并了解如何与不同文化背景的人建立良好的关系。
第五部分:跨文化交际案例分析这一部分将通过一些真实的跨文化交际案例进行分析和讨论。
学习者将有机会应用所学知识,并分享自己的观点和经验。
结论通过使用新编跨文化交际英语教程,学习者将能够全面提高自己的跨文化交际能力。
在现代社会中,这一能力将成为他们成功的关键。
希望本文档能为学生和教师提供一些有用的信息,并帮助他们更好地使用和理解该教程。
新编跨文化交际英语教程 参考答案
Unit 1Communication Across CulturesReading IIntercultural Communication:An Introduction Comprehension questions1. Is it still often the case that “everyone‟s quick to blame the alien” in the contemporary world?This is still powerful in today‘s soci al and political rhetoric. For instance, it is not uncommon intoday‘s society to hear people say that most, if not all, of the social and economic problems are caused by minorities and immigrants.2. What‟s the difference between today‟s intercultural contact and that of any time in the past?Today‘s intercultural encounters are far more numerous and of greater importance than in any time in history.3. What have made intercultural contact a very common phenomenon in our life today?New technology, in the form of transportation and communication systems, has accelerated intercultural contact; innovative communication systems have encouraged and facilitated cultural interaction; globalization of the economy has brought people together; changes in immigration patterns have also contributed to intercultural encounter.4. How do you understand the sentence “culture is everything and everywhere”?Culture supplies us with the answers to questions about what the world looks like and how we live and communicate within that world. Culture teaches us how to behave in our life from the instant of birth. It is omnipresent.5. What are the major elements that directly influence our perception and communication?The three major socio-cultural elements that directly influence perception and communication are cultural values, worldview (religion), and social organizations (family and state).6. What does one‟s family teach him or her while he or she grows up in it?The family teaches the child what the world looks like and his or her place in that world.7. Why is it impossible to separate our use of language from our culture?Because language is not only a form of preserving culture but also a means of sharing culture. Language is an organized, generally agreed-upon, learned symbol system that is used to representthe experiences within a cultural community.8. What are the nonverbal behaviors that people can attach meaning to?People can attach meaning to nonverbal behaviors such as gestures, postures, facial expressions,eye contact and gaze, touch, etc.9. How can a free, culturally diverse society exist?A free, culturally diverse society can exist only if diversity is permitted to flourish without prejudice and discrimination, both of which harm all members of the society.Reading IIThe Challenge of GlobalizationComprehension questions1. Why does the author say that our understanding of the world has changed?Many things, such as political changes and technological advances, have changed the worldvery rapidly. In the past most human beings were born, lived, and died within a limited geographical area, never encountering people of other cultural backgrounds. Such an existence, however, nolonger prevails in the world. Thus, all people are faced with the challenge of understanding thischanged and still fast changing world in which we live.2. What a “global village” is like?As our world shrinks and its inhabitants become interdependent, people from remote cultures increasingly co me into contact on a daily basis. In a ―global village‖, members of once isolated groups of people have to communicate with members of other cultural groups. Those people maylive thousands of miles away or right next door to each other.3. What is considered as the major driving force of the post-1945 globalization?Technology, particularly telecommunications and computers are considered to be the major driving force.4. What does the author mean by saying that “the …global‟may be more local than t he …local‟”?The increasing global mobility of people and the impact of new electronic media on human communications make the world seem smaller. We may communicate more with people of other countries than with our neighbors, and we may be more informed of the international events than ofthe local events. In this sense,“the‘global’may be more local than the ‘local’”5. Why is it important for businesspeople to know diverse cultures in the world?Effective communication may be the most important competitive advantage that firms have tomeet diverse customer needs on a global basis. Succeeding in the global market today requires theability to communicate sensitively with people from other cultures, a sensitivity that is based on an understanding of cross-cultural differences.6. What are the serious problems that countries throughout the world are confronted with?Countries throughout the world are confronted with serious problems such as volatile international economy, shrinking resources, mounting environmental contamination, and epidemicsthat know no boundaries.7. What implications can we draw from the case of Michael Fay?This case shows that in a world of international interdependence, the ability to understand and communicate effectively with people from other cultures takes on extreme urgency. If we areunaware of the significant role culture plays in communication, we may place the blame for communication failure on people of other cultures.8. What attitudes are favored by the author towards globalization?Globalization, for better or for worse, has changed the world greatly. Whether we like it or not, globalization is all but unstoppable. It is already here to stay. It is both a fact and an opportunity. The challenges are not insurmountable. Solutions exist, and are waiting to be identified and implemented. From a globalistic point of view, there is hope and faith in humanity.Case StudyCase 1In this case, there seemed to be problems in communicating with people of different cultures inspite of the efforts made to achieve understanding.We should know that in Egypt as in many cultures, the human relationship is valued so highly that it is not expressed in an objective and impersonal way. While Americans certainly value human relationships, they are more likely to speak of them in less personal, more objective terms. In this case, Richard‘s mistake might be that he chose to praise the food itself rather than the total evening,for which the food was simply the setting or excuse. For his host and hostess it was as if he had attended an art exhibit and complimented the artist by saying, What beautiful frames your picturesare in.In Japan the situation may be more complicated. Japanese people value order and harmony among persons in a group, and that the organization itself-be it a family or a vast corporation-ismore valued than the characteristics of any particular member. In contrast, Americans stress individuality as a value and are apt to assert individual differences when they seem justifiably inconflict with the goals or values of the group. In this case: Richard‘s mistake was in making greatefforts to defend himself. Let the others assume that the errors were not intentional, but it is not rightto defend yourself, even when your unstated intent is to assist the group by warning others of similar mistakes. A simple apology and acceptance of the blame would have been appropriate. But for poor Richard to have merely apologized would have seemed to him to be subservient, unmanly.When it comes to England, we expect fewer problems between Americans and Englishmenthan between Americans and almost any other group. In this case we might look beyond the gesture of taking sugar or cream to the values expressed in this gesture: for Americans, ―Help yourself; for the English counterpart, ―Be my guest. American and English people equally enjoy entertaining and being entertained but they differ somewhat in the value of the distinction. Typically, the ideal guest at an American party is one who ―ma kes himself at home, even to the point of answering the door or fixing his own drink. For persons in many other societies, including at least this hypothetical English host, such guest behavior is presumptuous or rude.Case 2A common cultural misunderstanding in classes involves conflicts between what is said to bedirect communication style and indirect communication style. In American culture, people tend to say what is on their minds and to mean what they say. Therefore, students in class are expected to ask questions when they need clarification. Mexican culture shares this preference of style with American culture in some situations, and that‘s why the students from Mexico readily adopted the techniques of asking questions in class. However, Korean people generally prefer indirect communication style, and therefore they tend to not say what is on their minds and to rely more on implications and inference, so as to be polite and respectful and avoid losing face through any improper verbal behavior. As is mentioned in the case, to many Koreans, numerous questions would show a disrespect for the teacher, and would also reflect that the student has not studied hard enough. Case 3The conflict here is a difference in cultural values and beliefs. In the begi nning, Mary didn‘trealize that her Dominican sister saw her as a member of the family, literally. In the Dominican view, family possessions are shared by everyone of the family. Luz was acting as most Dominican sisters would do in borrowing without asking every time. Once Mary understood that there was a different way of looking at this, she would become more accepting. However, she might still experience the same frustration when this happened again. She had to find ways to cope with her own emotional cultural reaction as well as her practical problem (the batteries running out).Case 4It might be simply a question of different rhythms. Americans have one rhythm in their personaland family relations, in their friendliness and their charities. People from other cultures have different rhythms. The American rhythm is fast. It is characterized by a rapid acceptance of others. However, it is seldom that Americans engage themselves entirely in a friendship. Their friendships are warm, but casual, and specialized. For example, you have a neighbor who drops by in the morning for coffee. You see her frequently, but you never invite her for dinner --- not because you don‘t think she could handle a fork and a knife, but because you have seen her that morning. Therefore, you reserve your more formal invitation to dinner for someone who lives in a more distant part of the city and whom you would not see unless you extended an invitation for a special occasion. Now, if the first friend moves away and the second one moves nearby, you are likely to reverse this --- see the second friend in the mornings for informal coffee meetings, and the first one you will invite more formally to dinner.Americans are, in other words, guided very often by their own convenience. They tend to make friends easily, and they don‘t feel it necessary to go to a great amount of trouble to see friends often when it becomes inconvenient to do so, and usually no one is hurt. But in similar circumstances people from many other cultures would be hurt very deeply.Unit 2Culture and Communication Reading IWhat Is CultureComprehension questions1. Which of the definitions given above do you prefer? Why?Some may prefer a short definition, such as the one given by E. Sapir or R. Benedict, for it is highly generalized and easy to remember. Some may prefer a longer one, such as Edward T. Hall‘s definition of culture, because it provides us with a more comprehensive understanding of culture and points out the all-pervasive impact of culture on human life in different dimensions.2.What have you learned from those definitions about culture?Many things can be learned from those definitions, for each definition, though not without its limitations, tells us something very important about culture or certain aspect(s) of culture.3. Do you agree that our lower needs always have to be satisfied before we can try to satisfy the higher needs?Even though this is generally the case, there will still be some exceptions. Sometimes people might prefer to satisfy higher needs, for instance, esteem needs, before their lower needs, such as certain physiological needs or safety needs are satisfied.4. What examples can you give about how people of different cultures achieve the same ends by taking different roads?For example, everyone has to eat in order to live and this is universally true. However, to satisfy this basic need, people of various cultures may do it in very different ways: what to eat and how toeat it vary from culture to culture.5. What behaviors of ours are born with and what are learned in the cultural environment?Instinctive behaviors are behaviors that we are born with and ways of doing things in daily life, such as ways of eating, drinking, dressing, finding shelter, making friends, marrying, and dealingwith death are learned in the cultural environment.6. What other cultural differences do you know in the way people do things in their everyday life?We can also find cultural differences in ways of bringing up children, treating the elderly, greeting each other, saving and spending money, and many other things people do in everyday life. 7. In what ways are the Chinese eating habits different from those of the English-speaking countries?We Chinese may enjoy something that is not usually considered as edible by theEnglish-speaking people. Generally we prefer to have things hot and lay much emphasis on tastes.We tend to share things with each other when we are eating with others.Reading IIElements of CommunicationComprehension questions1. What are the aspects of context mentioned above?One aspect of context is the physical setting, including location, time, light, temperature, distance between communicators, and any seating arrangements. A second aspect of context is historical. A third aspect of context is psychological. A fourth aspect of context is culture.2. In what ways would your posture, manner of speaking or attire change if you move from onephysical setting to another, for example, from your home to a park, to a classroom, to a restaurant, to a funeral house, etc?One‘s posture, manner of speaking or attire change from being casual to formal gradually from home to a park, to a classroom, to a restaurant, to a funeral house, etc, according to different formalness and seriousness of these situations.3. How do people acquire communication norms in their life?People acquire communication norms from their experiences in life.4. What examples can you give to describe some Chinese norms in our everyday communication?For example, it seems to be a norm in China to address one‘s boss by his or her title and neverto express one‘s disapproval directly to him or her.5. How can we play both the roles of sender and receiver in communication?As senders, we form messages and attempt to communicate them to others through verbal and nonverbal symbols. As receivers, we process the messages sent to us and react to them both verbally and nonverbally.6. Does the sender plays a more important role than the receiver in communication?No, they are equally important for both of them are essential in the process of communication.7. In what ways do the differences between participants make communication more or less difficult?Three especially important variables affecting participants which are relationship, gender, and culture make communication more or less difficult.8. What is a symbol and what is a meaning?The pure ideas and feelings that exist in a person‘s mind represent meanings. The wor ds, sounds, and actions that communicate meaning are known as symbols because they stand for the meanings intended by the person using them.9. How can meanings be transferred from one person to another? What problems may arise in thisprocess?A message from one person is encoded into symbols and then decoded into ideas and feelings to another person. In this process of transforming include nonverbal cues, which significantly affect the meaning created between the participants in a communication transaction.10. When are unintended or conflicted meanings likely to be created?Unintended meanings are created when the decoding person receives a meaning unrelated to what the encoder thought he or she was communicating. Conflicting meanings are created when the verbal symbols are contradicted by the nonverbal cues.11. Which channels do you usually prefer in communication? Why?Of the five channels, some may prefer sight. As the old saying goes, words are but wind, but seeing is believing.12. What examples can you find to show that one channel is more effective than others for transmitting certain messages?For example, when asking a lady for a date, a young man may wear an immaculate suit and spray some perfume to show that he highly values this date with her. In this case, sight and smell are definitely more effective than words for conveying that particular message.13. What are the things that can create noises in the process of communication?Sights, sounds, and other stimu li in the environment that draw people‘s attention away from intended meaning are known as external noise. Thoughts and feelings that interfere with the communication process are known as internal noise. Unintended meanings aroused by certain verbal symbols can inhibit the accuracy of decoding. This is known as semantic noise.14. What should we do to reduce the interference of noise in communication?When communicating with others, we should pay undivided attention to communication itself, avoiding being distracted by any external or internal noise. Besides, we should make sure that what we say is correctly understood by others and vice versa to prevent semantic noise from generating. 15. Why is feedback a very important element of communication?Feedback is very important because it serves useful functions for both senders and receivers: it provides senders with the opportunity to measure how they are coming across, and it provides receivers with the opportunity to exert some influence over the communication process.16. What will you usually do when you receive negative feedback in communication?Open.Case StudyCase 5In China, it is often not polite to accept a first offer and Heping was being modest, polite andwell-behaved and had every intention of accepting the beer at the second or third offer. But he had not figured on North American rules which firmly say that you do not push alcoholic beverages on anyone. A person may not drink for religious reasons, he may be a reformed alcoholic, or he may be allergic. Whatever the reason behind the rule, you do not insist in offering alcohol. So unconscious and so strong are their cultural rules that the Americans equally politely never made a second offer of beer to Heping who probably thought North Americans most uncouth.However, what we have to remember is that cultures are seldom a strict either-or in every instance for all people and there are always individual differences. Probably this young Chinese nurse was very different from Heping or, unlike Heping, she may have known something about the American cultural rules and was just trying to behave like an American when she was in an American family.Case 6When a speaker says something to a hearer, there are at least three kinds of meanings involved: utterance meaning, speaker‘s meaning and hearer‘s meaning. In the dialogue, when Litz said ‗How long is she going to stay?‘ she meant to say that if she knew how long her mother-in-law was goingto stay in Finland, she would be able to make proper arrangements for her, such as taking her out to do some sightseeing. However, her mother-in-law overheard the conversation, and took Litz‘s question to mean ―Litz does not want me to stay for long‖. From the Chinese point of view, it seems to be inappropriate for Litz to ask such a question just two days after her mother-in-law‘s arrival. If she feels she has to ask the question, it would be better to ask some time later and she should not let her mother-in-law hear it.Case 7Keiko insists on giving valuable gifts to her college friends, because in countries like Japan, exchanging gifts is a strongly rooted social tradition. Should you receive a gift, and don‘t have oneto offer in return, you will probably create a crisis. If not as serious as a crisis, one who doesn‘t offer a gift in return may be considered rude or impolite. Therefore, in Japan, gifts are a symbolic way to show appreciation, respect, gratitude and further relationship.Keiko obviously has taken those used items from Mary, Ed and Marion as gifts, for she probably doesn‘t know that Americans frequently donate their used household items to church or to the community. Mary, Ed and Marion would never consider those used household items given to Keiko as gifts. No wonder they felt very uncomfortable when they received valuable gifts in return. Case 8As the Chinese girl Amy fell in love with an American boy at that time, it seems that shepreferred to celebrate Christmas in the American way, for she wanted very much to appear the same as other American girl. She did not like to see her boyfriend feel disappointed at the ―shabby‖Chinese Christmas. That‘s why she cried when she found out her parents had invited the minister‘s family over for the Christmas Eve dinner. She thought the menu for the Christmas meal created by her mother a strange one because there were no roast turkey and sweet potatoes but only Chinese food. How could she notice then the foods chosen by her mother were all her favorites?From this case, we can find a lot of differences between the Chinese and Western cultures in what is appropriate food for a banquet, what are good table manners, and how one should behave to be hospitable. However, one should never feel shameful just because one‘s culture is different from others‘. As Amy‘s mother told her, you must be proud to be different, and your only s hame is to have shame.Unit 3Cultural DiversityReading IDifferent Lands, Different Friendships Comprehension questions1. Why is it comparatively easy to make friends in the United States?Because few Americans stay put for a lifetime. With each move, forming new friendship becomes a necessity and part of their new life.2. Do people from different countries usually have different expectations about what constitutesfriendship and how it comes into being?Yes. The difficulty when strangers from two countries meet is their different expectations about what constitutes friendship and how it comes into being.3. How is friendship in America different from friendship in West Europe?In West Europe, friendship is quite sharply distinguished from other, more casual relationships,is usually more particularized and carries a heavier burden of commitment, while in America theword ―friend‖can be applied to a wide range of relationship and a friendship may be superficial, casual, situational or deep and enduring.4. In what country does friendship have much to do with one‟s family? And in what country does itnot?In Germ any, friendship has much to do with one‘s family as friends are usually brought into the family, while in France it doesn‘t as, for instance, two men may have been friends for a long timewithout knowing each other‘s personal life.5. What is friendship like when it is compartmentalized?For instance, a man may play chess with a friend for thirty years without knowing his political opinions, or he may talk politics with him for as long a time without knowing about his personal life. Different friends fill different niches in each person‘s life.6. What are friendships usually based on in England?English friendships are based on shared activity. Activities at different stages of life may be ofvery different kinds. In the midst of the activity, whatever it may be, people fall into steps and findthat they participate in the activity with the same easy anticipation of what each will do day by dayor in some critical situation.7. Do you think friendship shares some common elements in different cultures? If you do, what arethey?Yes. There is the recognition that friendship, in contrast with kinship, invokes freedom ofchoice. A friend is someone who chooses and is chosen. Related to this is the sense each friend givesthe other of being a special individual, on whatever grounds this recognition is based. And between friends there is inevitably a kind of equality of give-and-take.8. What do you think is the typical Chinese concept of friendship? Is it similar to or different fromany of the Western friendships?It seems that the typical Chinese concept of friendship lays great emphasis on personal loyaltyand also has much to do with family. It may be similar to Germany friendship to some extent andquite different from other Western friendships.Reading IIComparing and Contrasting Cultures Comprehension questions1. How is the mainstream American culture different from the Japanese culture?Americans believe that human nature is basically good and man is the master of nature. Theyare future-oriented and ―being‖-oriented. Their social orientation is toward the importance of the individual and the equality of all people. However, the Japanese believe that human nature is amixture of good and evil. Man is in harmony with nature. They are both past-oriented andfuture-oriented. And they are both “growing-”and “doing-”oriented. They give emphasis to authorities and the group.2. Can you find examples to support the author‟s view of traditional cultures in different valueorientations?For example, the traditional Indian culture believes that man is subjugated by nature and it isbeing-oriented (which can be exemplified by its caste system). Also, traditional Chinese culture ispast-oriented, for emphasis has long been given to learning from the old and past.3. Why do Americans tend to equate “change” with “improvement” and regard rapid change asnormal?Concerning orientation toward time, Americans are dominated by a belief in progress. They are future-or iented. They believe that ―time is money‖and have an optimistic faith in the future andwhat the future will bring. So they tend to equate ―change‖with ―improvement‖and consider a rapid rate of change as normal.4. What does “Electric Englishman” mean w hen it is used to describe the American?As for activity, Americans are so action-oriented that they tend to be hyperactive. That‘s whythat they have been described as ―Electric Englishmen‖, who always keep themselves busy.5. How would you explain the fact that contradictory values may exist in the same culture?As time changes faster and faster and there is more contact between cultures, it is more likely to find contradictory values existing in the same culture. This is especially the case in a society that is being transformed from a traditional one into a modern one. For example, in the Japanese culture, some people may still be very past-oriented and some are rather future-oriented, and even the same people may be sometimes past-oriented in certain situations and sometime future-oriented in other situations.6. What can we get from models of this kind about cultural differences?Models of this kind are quite useful in giving rough pictures of striking contrasts and differences of different cultures. However, such a model only compares cultures on some basic orientations. It does not tell us everything about every conceivable culture. We have to recognize that models of this kind are over-simplifications and can only give approximations of reality.7. Do cultural values change as time changes?Yes, the values may be in the process of marked change due to rapid modernization and globalization. However, they have a way of persisting in spite of change. The evolution of values is a slow process, since they are rooted in survival needs and passed on from generation to generation.8. How is communication influenced by differing cultural values?Putting people from one culture into another culture with radically different value orientations could cause stress, disorientation, and breakdowns in communication.Case StudyCase 9Hierarchy is significant in the Japanese culture. This structure is reflected everywhere inJapanese life, at home, school, community, organizations, and traditional institutions such as martial arts or flower arrangements.In this case, the young chairman must have had his own ideas about how to manage the company; however, when encountered with his grandfather‘s dissenting opinions, he dared not to take a stand against him. This may manifest the rigid hierarchical structure in the Japanese society. In the Japanese society, how hierarchy is formed depends mainly on seniority, social roles, and gender. Asa respectable senior member of the family and the former leader of the company, the grandfather obviously overpowered the inexperienced young chairman. In other words, the grandfather seemedto be an absolute authority for the young chairman. In Japanese culture, challenging or disagreeing with elders‘ opini ons would be deemed as being disrespectful and is often condemned. People in lower positions are expected to be loyal and obedient to authority. That‘s why the young chairman didn‘t say anything but just nodded and agreed with his grandfather.But Phil seemed to know little about the Japanese culture in this aspect. In many Western cultures, particularly American culture, seniority seldom matters very much in such situations, and young people are usually encouraged to challenge authority and voice their own opinions. Unfortunately, his outspoken protest could easily offend the grandfather and he might be regarded as a rude and ill-bred person by other Japanese.Case 10In Japan, a company is often very much like a big family, in which the manger(s) will take goodcare of the employees and the employees are expected to devote themselves to the development ofthe company and, if it is necessary, to sacrifice their own individual interests for the interests of the company, from which, in the long run, the employees will benefit greatly. But for the French, a company is just a loosely- knit social organization wherein individuals are supposed to take care of themselves and their families. Moreover, the way the French make decisions in the family might also be different from the typical Japanese one, which may not often involve females and the power to decide usually lies with the dominating male. As there are such cultural differences between the Japanese and the French, Mr. Legrand‘s decision made Mr. Tanaka feel dumbfounded.Case 11。
新编跨文化交际英语教程答案详解[整理版]
新编跨文化交际英语教程答案详解[整理版]龄言“新龄跨文化交龄英龄程教?龄用龄”主要是龄使用“新龄跨文化交龄英龄程”教教教龄配套的指南。
“新龄跨文化交龄英龄程”是在原有“跨文化交龄英龄程”的基龄上教学教教龄龄全面、系龄修龄而成~我龄龄全龄做了龄大的更新和完善~龄整和增龄了龄多材料~力求使其更具龄代性~更适合教学学龄龄和生需求。
龄了龄一步推龄跨文化交龄~在多教学从教学研年事跨文化交龄和究的基龄上~我龄又特地龄了龄写教本“新龄跨文化交龄英龄程?龄用龄”~教教教学广希望能龄使用本材龄行的大龄龄~尤教教教帮其是初次使用龄本材的龄龄提供一些必要的引龄和龄龄性的助。
龄此~我龄尽几参可能地龄各龄元中乎所有的部分和龄目都提供了考提示。
除此之外~龄龄充了一些取自跨文化交龄学教重要著作的龄段~供龄龄一步了解相龄背景知龄和理龄基龄~以拓龄龄野~有利于更好地龄行。
教学荐同龄我龄龄在龄后附上了推的中文龄龄龄目;英文龄龄龄目可看参教上海外龄育出版社的“跨文化交龄龄龄”系列,和有龄跨文化交龄的部分龄影龄料龄介。
“新龄跨文化交龄英龄程”主要教学教学适用于高等校英龄龄龄中的跨文化交龄龄程~旨在通龄龄堂及相教学学当龄活龄使生龄龄跨文化交龄龄代世界所具有的重要意龄和作用~了解文化龄人龄生活各个响并方面、尤其是交龄活龄的制龄和影~理解把握交龄活龄的重要性、丰构富性、龄龄性~熟悉跨文化交龄的基本成以及所涉及的各龄因素~培龄跨文化意龄~形成和龄展龄文化差异异灵的敏感和龄容、以及龄理文化差龄龄的活性~提高使用英龄龄行跨文化交龄的技能~龄最龄龄得不同与文化背景人龄龄行深入交流的能力奠定基龄。
通龄使用本材教教从~龄也可中龄得更多有龄文化;包括我龄自己文化和外族文化,和跨文化交龄的知龄。
龄本材教共分龄 10 龄个与异元~涉及全球化龄代的交龄龄龄、文化交龄、各龄文化差、龄言文化、跨文化言龄交龄、跨文化与与非言龄交龄、龄龄空龄使用上的文化、跨文化感知、跨文化适龄、跨文化能力等~包括了跨文化交龄的各个方面~龄其中一些重要龄龄都有相龄深入的介龄与探龄。
unit 5-body language 1(yyn) 跨文化交际复习指导资料
1. Lead-in
Please watch the video and answer the following questions.
body language 1. What kinds of body languages can you
find in the video?
2. Can our body languages tell a lie?
Questions
• C3. How would you explain the Director’s behavior toward Katherine? How would you make the Director understand why Katherine felt frustrated and angry? 幻灯片 17
Unit 5 Nonverbal Communication
Objectives
1. Learn the differences of time language, space language and body language in different cultures;
2. Learn to improve the cultural awareness; 3. Learn to communicate with people from
Comment (case 3) :
新编跨文化交际英语教程_参考答案
Unit 1Communication Across CulturesReading IIntercultural Communication:An Introduction Comprehension questions1. Is it still often the case that “everyone‟s quick to blame the alien” in the contemporary world?This is still powerful in today‘s so cial and political rhetoric. For instance, it is not uncommon intoday‘s society to hear people say that most, if not all, of the social and economic problems are caused by minorities and immigrants.2. What‟s the difference between today‟s intercultural contact and that of any time in the past?Today‘s intercultural encounters are far more numerous and of greater importance than in any time in history.3. What have made intercultural contact a very common phenomenon in our life today?New technology, in the form of transportation and communication systems, has accelerated intercultural contact; innovative communication systems have encouraged and facilitated cultural interaction; globalization of the economy has brought people together; changes in immigration patterns have also contributed to intercultural encounter.4. How do you understand the sentence “culture is everything and everywhere”?Culture supplies us with the answers to questions about what the world looks like and how we live and communicate within that world. Culture teaches us how to behave in our life from the instant of birth. It is omnipresent.5. What are the major elements that directly influence our perception and communication?The three major socio-cultural elements that directly influence perception and communication are cultural values, worldview (religion), and social organizations (family and state).6. What does one‟s family teach him or her while he or she grows up in it?The family teaches the child what the world looks like and his or her place in that world.7. Why is it impossible to separate our use of language from our culture?Because language is not only a form of preserving culture but also a means of sharing culture. Language is an organized, generally agreed-upon, learned symbol system that is used to representthe experiences within a cultural community.8. What are the nonverbal behaviors that people can attach meaning to?People can attach meaning to nonverbal behaviors such as gestures, postures, facial expressions,eye contact and gaze, touch, etc.9. How can a free, culturally diverse society exist?A free, culturally diverse society can exist only if diversity is permitted to flourish without prejudice and discrimination, both of which harm all members of the society.Reading IIThe Challenge of GlobalizationComprehension questions1. Why does the author say that our understanding of the world has changed?Many things, such as political changes and technological advances, have changed the worldvery rapidly. In the past most human beings were born, lived, and died within a limited geographical area, never encountering people of other cultural backgrounds. Such an existence, however, nolonger prevails in the world. Thus, all people are faced with the challenge of understanding thischanged and still fast changing world in which we live.2. What a “global village” is like?As our world shrinks and its inhabitants become interdependent, people from remote cultures increasingly come into contact on a daily basis. In a ―global village‖, members of once isolated groups of people have to communicate with members of other cultural groups. Those people maylive thousands of miles away or right next door to each other.3. What is considered as the major driving force of the post-1945 globalization?Technology, particularly telecommunications and computers are considered to be the major driving force.4. What does the author mean by saying that “the …global‟may be more local than the …local‟”?The increasing global mobility of people and the impact of new electronic media on human communications make the world seem smaller. We may communicate more with people of other countries than with our neighbors, and we may be more informed of the international events than ofthe local events. In this sense,“the‘global’may be more local than the ‘local’”5. Why is it important for businesspeople to know diverse cultures in the world?Effective communication may be the most important competitive advantage that firms have tomeet diverse customer needs on a global basis. Succeeding in the global market today requires theability to communicate sensitively with people from other cultures, a sensitivity that is based on an understanding of cross-cultural differences.6. What are the serious problems that countries throughout the world are confronted with?Countries throughout the world are confronted with serious problems such as volatile international economy, shrinking resources, mounting environmental contamination, and epidemicsthat know no boundaries.7. What implications can we draw from the case of Michael Fay?This case shows that in a world of international interdependence, the ability to understand and communicate effectively with people from other cultures takes on extreme urgency. If we areunaware of the significant role culture plays in communication, we may place the blame for communication failure on people of other cultures.8. What attitudes are favored by the author towards globalization?Globalization, for better or for worse, has changed the world greatly. Whether we like it or not, globalization is all but unstoppable. It is already here to stay. It is both a fact and an opportunity. The challenges are not insurmountable. Solutions exist, and are waiting to be identified and implemented. From a globalistic point of view, there is hope and faith in humanity.Case StudyCase 1In this case, there seemed to be problems in communicating with people of different cultures inspite of the efforts made to achieve understanding.We should know that in Egypt as in many cultures, the human relationship is valued so highly that it is not expressed in an objective and impersonal way. While Americans certainly value human relationships, they are more likely to speak of them in less personal, more objective terms. In this case, Richard‘s mistake might be that he chose to praise the food itself rather than the total evening,for which the food was simply the setting or excuse. For his host and hostess it was as if he had attended an art exhibit and complimented the artist by saying, What beautiful frames your picturesare in.In Japan the situation may be more complicated. Japanese people value order and harmony among persons in a group, and that the organization itself-be it a family or a vast corporation-ismore valued than the characteristics of any particular member. In contrast, Americans stress individuality as a value and are apt to assert individual differences when they seem justifiably inconflict with the goals or values of the group. In this case: Richard‘s mistake was in making greatefforts to defend himself. Let the others assume that the errors were not intentional, but it is not rightto defend yourself, even when your unstated intent is to assist the group by warning others of similar mistakes. A simple apology and acceptance of the blame would have been appropriate. But for poor Richard to have merely apologized would have seemed to him to be subservient, unmanly.When it comes to England, we expect fewer problems between Americans and Englishmenthan between Americans and almost any other group. In this case we might look beyond the gesture of taking sugar or cream to the values expres sed in this gesture: for Americans, ―Help yourself; for the English counterpart, ―Be my guest. American and English people equally enjoy entertaining and being entertained but they differ somewhat in the value of the distinction. Typically, the ideal guest at an American party is one who ―makes himself at home, even to the point of answering the door or fixing his own drink. For persons in many other societies, including at least this hypothetical English host, such guest behavior is presumptuous or rude.Case 2A common cultural misunderstanding in classes involves conflicts between what is said to bedirect communication style and indirect communication style. In American culture, people tend to say what is on their minds and to mean what they say. Therefore, students in class are expected to ask questions when they need clarification. Mexican culture shares this preference of style with American culture in some situations, and that‘s why the students from Mexico readily adopted the techniques of asking questions in class. However, Korean people generally prefer indirect communication style, and therefore they tend to not say what is on their minds and to rely more on implications and inference, so as to be polite and respectful and avoid losing face through any improper verbal behavior. As is mentioned in the case, to many Koreans, numerous questions would show a disrespect for the teacher, and would also reflect that the student has not studied hard enough. Case 3The conflict here is a difference in cult ural values and beliefs. In the beginning, Mary didn‘trealize that her Dominican sister saw her as a member of the family, literally. In the Dominican view, family possessions are shared by everyone of the family. Luz was acting as most Dominican sisters would do in borrowing without asking every time. Once Mary understood that there was a different way of looking at this, she would become more accepting. However, she might still experience the same frustration when this happened again. She had to find ways to cope with her own emotional cultural reaction as well as her practical problem (the batteries running out).Case 4It might be simply a question of different rhythms. Americans have one rhythm in their personal and family relations, in their friendliness and their charities. People from other cultures have different rhythms. The American rhythm is fast. It is characterized by a rapid acceptance of others. However, it is seldom that Americans engage themselves entirely in a friendship. Their friendships are warm, but casual, and specialized. For example, you have a neighbor who drops by in the morning for coffee. You see her frequently, but you never invite her for dinner --- not because you don‘t think she could handle a fork and a knife, but because y ou have seen her that morning. Therefore, you reserve your more formal invitation to dinner for someone who lives in a more distant part of the city and whom you would not see unless you extended an invitation for a special occasion. Now, if the first friend moves away and the second one moves nearby, you are likely to reverse this --- see the second friend in the mornings for informal coffee meetings, and the first one you will invite more formally to dinner.Americans are, in other words, guided very often by their own convenience. They tend to make friends easily, and they don‘t feel it necessary to go to a great amount of trouble to see friends often when it becomes inconvenient to do so, and usually no one is hurt. But in similar circumstances people from many other cultures would be hurt very deeply.Unit 2Culture and Communication Reading IWhat Is CultureComprehension questions1. Which of the definitions given above do you prefer? Why?Some may prefer a short definition, such as the one given by E. Sapir or R. Benedict, for it is highly generalized and easy to remember. Some may prefer a longer one, such as Edward T. Hall‘s definition of culture, because it provides us with a more comprehensive understanding of culture and points out the all-pervasive impact of culture on human life in different dimensions.2.What have you learned from those definitions about culture?Many things can be learned from those definitions, for each definition, though not without its limitations, tells us something very important about culture or certain aspect(s) of culture.3. Do you agree that our lower needs always have to be satisfied before we can try to satisfy the higher needs?Even though this is generally the case, there will still be some exceptions. Sometimes people might prefer to satisfy higher needs, for instance, esteem needs, before their lower needs, such as certain physiological needs or safety needs are satisfied.4. What examples can you give about how people of different cultures achieve the same ends by taking different roads?For example, everyone has to eat in order to live and this is universally true. However, to satisfy this basic need, people of various cultures may do it in very different ways: what to eat and how toeat it vary from culture to culture.5. What behaviors of ours are born with and what are learned in the cultural environment?Instinctive behaviors are behaviors that we are born with and ways of doing things in daily life, such as ways of eating, drinking, dressing, finding shelter, making friends, marrying, and dealingwith death are learned in the cultural environment.6. What other cultural differences do you know in the way people do things in their everyday life?We can also find cultural differences in ways of bringing up children, treating the elderly, greeting each other, saving and spending money, and many other things people do in everyday life. 7. In what ways are the Chinese eating habits different from those of the English-speaking countries?We Chinese may enjoy something that is not usually considered as edible by theEnglish-speaking people. Generally we prefer to have things hot and lay much emphasis on tastes.We tend to share things with each other when we are eating with others.Reading IIElements of CommunicationComprehension questions1. What are the aspects of context mentioned above?One aspect of context is the physical setting, including location, time, light, temperature, distance between communicators, and any seating arrangements. A second aspect of context is historical. A third aspect of context is psychological. A fourth aspect of context is culture.2. In what ways would your posture, manner of speaking or attire change if you move from onephysical setting to another, for example, from your home to a park, to a classroom, to a restaurant, to a funeral house, etc?One‘s posture, manner of speaking or attire change from being casual to formal gradually from home to a park, to a classroom, to a restaurant, to a funeral house, etc, according to different formalness and seriousness of these situations.3. How do people acquire communication norms in their life?People acquire communication norms from their experiences in life.4. What examples can you give to describe some Chinese norms in our everyday communication?For example, it seems to be a norm in China to address one‘s boss by his or her title and neverto express one‘s disapproval directly to him or her.5. How can we play both the roles of sender and receiver in communication?As senders, we form messages and attempt to communicate them to others through verbal and nonverbal symbols. As receivers, we process the messages sent to us and react to them both verbally and nonverbally.6. Does the sender plays a more important role than the receiver in communication?No, they are equally important for both of them are essential in the process of communication.7. In what ways do the differences between participants make communication more or less difficult?Three especially important variables affecting participants which are relationship, gender, and culture make communication more or less difficult.8. What is a symbol and what is a meaning?The pure ide as and feelings that exist in a person‘s mind represent meanings. The words, sounds, and actions that communicate meaning are known as symbols because they stand for the meanings intended by the person using them.9. How can meanings be transferred from one person to another? What problems may arise in thisprocess?A message from one person is encoded into symbols and then decoded into ideas and feelings to another person. In this process of transforming include nonverbal cues, which significantly affect the meaning created between the participants in a communication transaction.10. When are unintended or conflicted meanings likely to be created?Unintended meanings are created when the decoding person receives a meaning unrelated to what the encoder thought he or she was communicating. Conflicting meanings are created when the verbal symbols are contradicted by the nonverbal cues.11. Which channels do you usually prefer in communication? Why?Of the five channels, some may prefer sight. As the old saying goes, words are but wind, but seeing is believing.12. What examples can you find to show that one channel is more effective than others for transmitting certain messages?For example, when asking a lady for a date, a young man may wear an immaculate suit and spray some perfume to show that he highly values this date with her. In this case, sight and smell are definitely more effective than words for conveying that particular message.13. What are the things that can create noises in the process of communication?Sights, sounds, and other stimuli in the environment that draw people‘s attention away from intended meaning are known as external noise. Thoughts and feelings that interfere with the communication process are known as internal noise. Unintended meanings aroused by certain verbal symbols can inhibit the accuracy of decoding. This is known as semantic noise.14. What should we do to reduce the interference of noise in communication?When communicating with others, we should pay undivided attention to communication itself, avoiding being distracted by any external or internal noise. Besides, we should make sure that what we say is correctly understood by others and vice versa to prevent semantic noise from generating. 15. Why is feedback a very important element of communication?Feedback is very important because it serves useful functions for both senders and receivers: it provides senders with the opportunity to measure how they are coming across, and it provides receivers with the opportunity to exert some influence over the communication process.16. What will you usually do when you receive negative feedback in communication?Open.Case StudyCase 5In China, it is often not polite to accept a first offer and Heping was being modest, polite andwell-behaved and had every intention of accepting the beer at the second or third offer. But he had not figured on North American rules which firmly say that you do not push alcoholic beverages on anyone. A person may not drink for religious reasons, he may be a reformed alcoholic, or he may be allergic. Whatever the reason behind the rule, you do not insist in offering alcohol. So unconscious and so strong are their cultural rules that the Americans equally politely never made a second offer of beer to Heping who probably thought North Americans most uncouth.However, what we have to remember is that cultures are seldom a strict either-or in every instance for all people and there are always individual differences. Probably this young Chinese nurse was very different from Heping or, unlike Heping, she may have known something about the American cultural rules and was just trying to behave like an American when she was in an American family.Case 6When a speaker says something to a hearer, there are at least three kinds of meanings involved: utterance meaning, speaker‘s meaning and hearer‘s meaning. In the dialogue, when Litz said ‗How long is she going to stay?‘ she meant to say that if she knew ho w long her mother-in-law was goingto stay in Finland, she would be able to make proper arrangements for her, such as taking her out todo some sightseeing. However, her mother-in-law overheard the conversation, and took Litz‘s question to mean ―Litz does not want me to stay for long‖. From the Chinese point of view, it seems to be inappropriate for Litz to ask such a question just two days after her mother-in-law‘s arrival. If she feels she has to ask the question, it would be better to ask some time later and she should not let her mother-in-law hear it.Case 7Keiko insists on giving valuable gifts to her college friends, because in countries like Japan, exchanging gifts is a strongly rooted social tradition. Should you receive a gift, and don‘t have oneto offer in return, you will probably create a crisis. If not as serious as a crisis, one who doesn‘t offer a gift in return may be considered rude or impolite. Therefore, in Japan, gifts are a symbolic way to show appreciation, respect, gratitude and further relationship.Keiko obviously has taken those used items from Mary, Ed and Marion as gifts, for she probably doesn‘t know that Americans frequently donate their used household items to church or to the community. Mary, Ed and Marion would never consider those used household items given to Keiko as gifts. No wonder they felt very uncomfortable when they received valuable gifts in return. Case 8As the Chinese girl Amy fell in love with an American boy at that time, it seems that shepreferred to celebrate Christmas in the American way, for she wanted very much to appear the same as other American girl. She did not like to see her boyfriend feel disappointed at the ―shabby‖Chinese Christmas. That‘s why she cried when she found out her parents had invited the minister‘s family over for the Christmas Eve dinner. She thought the menu for the Christmas meal created by her mother a strange one because there were no roast turkey and sweet potatoes but only Chinese food. How could she notice then the foods chosen by her mother were all her favorites?From this case, we can find a lot of differences between the Chinese and Western cultures in what is appropriate food for a banquet, what are good table manners, and how one should behave to be hospitabl e. However, one should never feel shameful just because one‘s culture is different from others‘. As Amy‘s mother told her, you must be proud to be different, and your only shame is to have shame.Unit 3Cultural DiversityReading IDifferent Lands, Different Friendships Comprehension questions1. Why is it comparatively easy to make friends in the United States?Because few Americans stay put for a lifetime. With each move, forming new friendship becomes a necessity and part of their new life.2. Do people from different countries usually have different expectations about what constitutesfriendship and how it comes into being?Yes. The difficulty when strangers from two countries meet is their different expectations about what constitutes friendship and how it comes into being.3. How is friendship in America different from friendship in West Europe?In West Europe, friendship is quite sharply distinguished from other, more casual relationships,is usually more particularized and carries a heavier burden of commitment, while in America theword ―friend‖can be applied to a wide range of relationship and a friendship may be superficial, casual, situational or deep and enduring.4. In what country does friendship have much to do with one‟s family? And in what country does itnot?In Germany, friendship has much to do with one‘s family as friends are usually brought into the family, while in France it doesn‘t as, for instance, two men may have been friends for a long timewithout kn owing each other‘s personal life.5. What is friendship like when it is compartmentalized?For instance, a man may play chess with a friend for thirty years without knowing his political opinions, or he may talk politics with him for as long a time without knowing about his personal life. Different friends fill different niches in each person‘s life.6. What are friendships usually based on in England?English friendships are based on shared activity. Activities at different stages of life may be ofvery different kinds. In the midst of the activity, whatever it may be, people fall into steps and findthat they participate in the activity with the same easy anticipation of what each will do day by dayor in some critical situation.7. Do you think friendship shares some common elements in different cultures? If you do, what arethey?Yes. There is the recognition that friendship, in contrast with kinship, invokes freedom ofchoice. A friend is someone who chooses and is chosen. Related to this is the sense each friend givesthe other of being a special individual, on whatever grounds this recognition is based. And between friends there is inevitably a kind of equality of give-and-take.8. What do you think is the typical Chinese concept of friendship? Is it similar to or different fromany of the Western friendships?It seems that the typical Chinese concept of friendship lays great emphasis on personal loyaltyand also has much to do with family. It may be similar to Germany friendship to some extent andquite different from other Western friendships.Reading IIComparing and Contrasting CulturesComprehension questions1. How is the mainstream American culture different from the Japanese culture?Americans believe that human nature is basically good and man is the master of nature. Theyare future-oriented and ―being‖-oriented. Their social orientation is toward the importance of the individual and the equality of all people. However, the Japanese believe that human nature is amixture of good and evil. Man is in harmony with nature. They are both past-oriented andfuture-oriented. And they are both “growing-”and “doing-”oriented. They give emphasis to authorities and the group.2. Can you find examples to support the author‟s view of traditional cultures in different valueorientations?For example, the traditional Indian culture believes that man is subjugated by nature and it isbeing-oriented (which can be exemplified by its caste system). Also, traditional Chinese culture ispast-oriented, for emphasis has long been given to learning from the old and past.3. Why do Americans tend to equate “change” with “improvement” and regard rapid change asnormal?Concerning orientation toward time, Americans are dominated by a belief in progress. They are future-oriented. They believe that ―time is money‖and have an optimistic faith in the future andwhat the future will bring. So they tend to equate ―change‖with ―improvement‖and consider a rapid rate of change as normal.4. What does “Electric Englishman” mean when it is used to describe the American?As for activity, Americans are so action-oriented that they tend to be hyperactive. That‘s whythat they have been described as ―Electric Englishmen‖, who always keep themselves busy.5. How would you explain the fact that contradictory values may exist in the same culture?As time changes faster and faster and there is more contact between cultures, it is more likely to find contradictory values existing in the same culture. This is especially the case in a society that is being transformed from a traditional one into a modern one. For example, in the Japanese culture, some people may still be very past-oriented and some are rather future-oriented, and even the same people may be sometimes past-oriented in certain situations and sometime future-oriented in other situations.6. What can we get from models of this kind about cultural differences?Models of this kind are quite useful in giving rough pictures of striking contrasts and differences of different cultures. However, such a model only compares cultures on some basic orientations. It does not tell us everything about every conceivable culture. We have to recognize that models of this kind are over-simplifications and can only give approximations of reality.7. Do cultural values change as time changes?Yes, the values may be in the process of marked change due to rapid modernization and globalization. However, they have a way of persisting in spite of change. The evolution of values is a slow process, since they are rooted in survival needs and passed on from generation to generation.8. How is communication influenced by differing cultural values?Putting people from one culture into another culture with radically different value orientations could cause stress, disorientation, and breakdowns in communication.Case StudyCase 9Hierarchy is significant in the Japanese culture. This structure is reflected everywhere inJapanese life, at home, school, community, organizations, and traditional institutions such as martial arts or flower arrangements.In this case, the young chairman must have had his own ideas about how to manage the company; however, when encountered with his grandfather‘s dissenting opinions, he dared not to take a stand against him. This may manifest the rigid hierarchical structure in the Japanese society. In the Japanese society, how hierarchy is formed depends mainly on seniority, social roles, and gender. Asa respectable senior member of the family and the former leader of the company, the grandfather obviously overpowered the inexperienced young chairman. In other words, the grandfather seemedto be an absolute authority for the young chairman. In Japanese culture, challenging or disagreeing with elders‘ opinions would be deemed as being disrespectful and is often condemned. People in lower positions are expected to be loyal and obedient to authority. That‘s why the young chairman didn‘t say anything but just nodded and agreed with his grandfather.But Phil seemed to know little about the Japanese culture in this aspect. In many Western cultures, particularly American culture, seniority seldom matters very much in such situations, and young people are usually encouraged to challenge authority and voice their own opinions. Unfortunately, his outspoken protest could easily offend the grandfather and he might be regarded as a rude and ill-bred person by other Japanese.Case 10In Japan, a company is often very much like a big family, in which the manger(s) will take goodcare of the employees and the employees are expected to devote themselves to the development ofthe company and, if it is necessary, to sacrifice their own individual interests for the interests of the company, from which, in the long run, the employees will benefit greatly. But for the French, a company is just a loosely- knit social organization wherein individuals are supposed to take care of themselves and their families. Moreover, the way the French make decisions in the family might also be different from the typical Japanese one, which may not often involve females and the power to decide usually lies with the dominating male. As there are such cultural differences between the Japane se and the French, Mr. Legrand‘s decision made Mr. Tanaka feel dumbfounded.Case 11。
新编跨文化交际英语教程_参考答案Unit
Unit 6Culture and Nonverbal CommunicationReading IAn Overview of Nonverbal CommunicationComprehension questions1. Can you speak each of the following sentences in different ways to mean differently?1) She is my best friend.2) You?ve done really good job.3) Come here, please.4) That?s all right.Speaking the samesentence with the stress on different words maymean different things. For instance, if the stress falls on “she” in the first sentence, it means it is SHE, not you or somebody else, that is my best friend. But if the stress falls on “my” , it implies that she is MY, not your or somebody 's best friend.2. Speakers of British English use loudness only when they are angry, speakers of Indian English use it to get the floor, a chance to speak.So whenan Indian speaker is trying to get the floor, what would the British speaker think of the Indian and what would the British behave in response?The British speaker may think that the Indian gets angry with himor behaves rudely towards him, so he may complain about the Indian ‘s rudeness or even return his rudeness as a response.3. What differences in body language use have you noticed between your Chinese teachers and foreign teachers?There are really some differences between Chinese teachers and foreign teachers in their use of body language. For instance, Chinese teachers in general do not use gestures as much as foreign teachers do, and their facial expressions often seem to be less varied than those of many foreign teachers.4. Do you know any gestures we often use that might be misunderstood by people from other cultures?For example, the way we Chinese motion to others to come over mightbe misunderstood by people from some Western countries to mean bye-bye.5. How do we Chinese people use eye contact in communication?During a conversation between two Chinese, it seemsthat the speaker and the hearer would usually look at each other (not necessarily in the eye) from time to time. How much eye-contact there is may depend on the relationship between the speaker and hearer and the situation they find themselves in.6. How will you eye them when you are communicating with people from the United States or people from Japan?While talking with Americans, we should look directly into the eyes of the person with whom we are talking. However; while talking with Japanese, we are not expected to look at them in the eye but at a position around the Adam ‘s apple.7. Do you often smile at others? Why or why not?It depends. For instance, it seemsthat we Chinese, as well as people of other Eastern Asian countries, do not usually smile at strangers as much as Americans.8. What function(s) maylaughter serve in our culture? Does it sometimes cause intercultural misunderstanding?Laughter in our culture may serve various functions. Sometimes, it is used to express amusementor ridicule, and sometimes it is simply used to make one feel less embarrassed.9. Do you often touch others while talking with them? Whom do you touch more than others?We Chinese generally do not often touch others while talking with them unless they are our intimate friends or younger children.10. In small groups or in pairs, demonstrate all the possible ways you can think of to greet another person. Is touching always part of a greeting?No. Touching is not always part of a greeting in our culture as in some other cultures.11. Will you apologize if you accidentally touch other people in public places? Why or why not?Many people will apologize if they accidentally touch other people in public places since in our culture people who are strangers to each other should not touch. However, whether people will apologize or not depends on the situations. If a person accidentally touches a stranger in a very crowded place, he or she may not apologize for it.Reading II Gender and Nonverbal Communication Comprehension questions 1. What may often happen to those who do not conform to their culture?s accepted gender “script ”?There are often severe social penalties for those who act in violation of their culture ‘ s accepted gen der —script.2. Does touch have any connotation in different situations? Can you give some specific examples?Touch, like physical closeness, may be considered an expression of affection, support, or sexual attraction. For instance, in somecultures, it may be all right for women friends and relatives to walk arm-in-arm, dance together, and hug one another, but if mendo so, they maybe frowned upon, for it would be considered as having the connotation of being homosexual.3. What will possibly happen to a woman who is appreciably taller than the man?Taller womenmayattempt to diminish themselves, to slouch and round their shoulders so as to retreat or to occupy as little space as possible.4. Are men and women required to have the same facial expressions? Does smile mean the same things to both men and women?Men and women are not usually required to have the same facial expressions. Smile maymeandifferent things to menand women.For females smile functions as an expression of pleasure, pleasantness, or a desire for approval, while males may resist any nonverbal display of expression to others in order to appear more masculine, because being facially expressive is often seen as a marker of ― femininity.5. Why are the African-American women less deferential than white women and less inclined to smile?African-American womenare found to be less deferential than white women and, therefore, less inclined to smile, simply because it is expected of them to be so in their culture.6. In what ways maydirect eye contact between individuals be interpreted?Looking directly into another person ‘s eyes can connote an aggressive threat,a sexual invitation, or a desire for honest and open communication.7. What was found in a study of nonverbal communication among Hispanic couples?In a study of nonverbal communication amongHispanic couples, it was found that many Puerto Rican wives never looked directly at their husbands.8. How does clothing manifest and promote cultural definitions of masculinity and femininity?Through clothing and make-up, the body is more or less marked, constituted as an appropriate, or, as the case may be, inappropriate body for its cultural requirements. Males and females have to dress themselves appropriately according to their cultural definitions of masculinity and femininity.Case StudyCase 21Sometimes our best intentions can lead to breakdowns (故障) in cross-cultural communication. For example, one of the very commonmanners of touching --- handshaking --- mayresult in conflict whenperformed with no consideration of cultural differences. Among middle-class North American men, it is customary to shake hands as a gesture of friendship. When wanting to communicate extra friendliness, a male in the United States may, while shaking hands, grasp with his left hand his friend 's right arm. However, to people of Middle Eastern countries, the left hand is profane (亵渎的)and touching someone with it is highly offensive.Therefore, in Vernon's eyes, Kenneth was actually an extremely offensive message to him.Case 22In Puerto Rican culture, as in some other Latin American and Eastern cultures, it is not right for a child to keep an eye-contact with an adult who is accusing him or her, while in the United States, failing of meeting other person ' s eye accusing him or her would be taken as a sign of guiltiness. As the principal knew little about this cultural difference in using eye-contact, he decided that the girl must be guilty. Generally speaking, avoiding eye-contact with the other(s) is often considered as an insult in some cultures, but may signify respect for authority and obedience in other cultures.Case 23Just like smile, laughing does not always serve the same function in different cultures. Interestingly, for us Chinese, laughing often has a special function on some tense social occasions. People may laugh to release the tension or embarrassment, to express their concern about you, their intention to put you at ease or to help you come out of the embarrassment. In this case, the people there were actually wishing to laugh with the American rather than laugh at her. Their laughing seemed to convey a number of messages: don' t take it so seriously; laugh it off, it 's nothing; such things can happen to any of us, etc. Unfortunately the American was unaware of this. She thought they were laughing at her, which madeher feel more badly and angry, for in her culture laughing on such an occasion would be interpreted as an insulting response, humiliating and negative.Case 24 It is obvious that there exists some difference between the British and Germansin their use of touch. The lack of touch that seemsto be natural in Britain maybe considered strange by Germans. What is required (in this case, shaking hands with each other) in one country could be taken as unnecessary in another.The appropriateness of contact between people varies from country to country. Figures from a study offer some interesting insight into this matter. Pairs of individuals sitting and chatting in college shops in different countries were observed for at least one hour each. The number of times that either one touched the other in that one hour was recorded, as follows: in London, 0; in Florida, 2; in Paris, 10; in Puerto Rico, 180. These figures indicate that touch is used very differently in different cultures.。
新编跨文化交际英语教程复习资料U
Unit1munication across CulturesSome Ideas Related to Globalization and Intercultural municationGlobalization refers to the increasing unification of the world’s economic order through reduction of such barriers to international trade as tariffs,e*port fees,and import quotas.The goal is to increase material wealth,goods,and services through an international division of labor by efficiencies catalyzed by international relations, specialization and petition. It describes the process by which regional economies, societies, and cultures have bee integrated through munication, transportation, and trade. The term is most closely associatedwith the term economic globalization: the integration of national economies into the international economy through trade,foreign direct investment,capital flows,migration,the spread of technology,and military presence.However,globalization is usually recognized as being driven by a bination of economic,technological,sociocultural,political,and biological factors.The term can also refer to the transnational circulation of ideas,languages,or popular culture through acculturation.An aspect of the world which has gone through the process can be said to be globalized.2.The Challenge of Globalization1) Globalization poses four major challenges that will have to be addressed by governments,civil society,and other policy actors.2)The second is to deal with the fear that globalization leads to instability,which is particularly marked in the developing world.3)The third challenge is to address the very real fear in the industrial world that increased global petition will lead ine*orably to a race to the bottom in wages,labor rights,employment practices,and the environment.4)And finally,globalization and all of the plicated problems related to it must not be used as e*cuses to avoid searching for new ways to cooperate in the overall interest of countries and people.Several implications for civil society,for governments and for multinational institutions stem from the challenges of globalization.1) New technology, in the form of transportation and munication systems, has accelerated intercultural contact.Trips once taking days,weeks,or even months are now measured in hours. Supersonic transports now make it possible for tourists, business e*ecutives,or government officials to enjoy breakfast in San Francisco and dinner in Paris—all on the same day.2) Innovative munication systems have also encouraged and facilitated cultural interaction.munication satellites,sophisticated television transmission equipment,and digital switching networks now allow people throughout the world to share information and ideas instantaneously.Whether via the Internet,the World Wide Web,or a N news broadcast,electronic devices have increased cultural contact.3)Globalization of the economy has further brought people together.This e*pansion in globalization has resulted in multinational corporations participating in various international business arrangements such as joint ventures and licensing agreements. These and countless other economic ties mean that it would not be unusual forsomeone to work for an organization that does business in many countries.4) Changes in immigration patterns have also contributed to the development of e*panded intercultural contact.Within the boundaries of the United States,people are now redefining and rethinking the meaning of the word American.Neither the word nor the reality can any longer be used to describe a somewhat homogeneous group of people sharing a European heritage.4.Si*Blocks in Intercultural municationAssumption of similaritiesOne answer to the question of why misunderstanding and/or rejection occurs is that many people naively assume there are sufficient similarities among peoples of the world to make munication easy. They e*pect that simply being human and having mon requirements of food,shelter,security,and so on makes everyone alike.Unfortunately, they overlook the fact that the forms of adaptation to these mon biological and social needs and the values,beliefs,and attitudes surrounding them are vastly different from culture to culture.The biological monalties are not much help when it es to munication, where we need to e*change ideas and information,find ways to live and work together, or just make the kind of impression we want to make.Language differencesThe second stumbling block —language difference —will surprise no one. Vocabulary,synta*,idioms,slang,dialects,and so on all cause difficulty,but the person struggling with a different language is at least aware of being in trouble.A greater language problem is the tenacity with which some people will cling tojust one meaning of a word or phrase in the new language,regardless of connotation or conte*t.The variations in possible meaning,especially when inflection and tone are varied,are so difficult to cope with that they are oftenwaved aside.This placency will stop a search for understanding. Even “yes” and “no” cause trouble. There are other language problems,including the different styles of using language such as direct, indirect;e*pansive,succinct;argumentative,conciliatory;instrumental,harmonizing; and so on. These different styles can lead to wrong interpretations of intent and evaluations of insincerity,aggressiveness,deviousness,or arrogance,among others. Nonverbal misinterpretationsLearning the language,which most visitors to foreign countries consider their only barrier to understanding,is actually only the beginning.To enter into a culture is to be able to hear its special“hum and buzz of implication.”This suggests the third stumbling block,nonverbal misinterpretations.People from different cultures inhabit different sensory realities.They see,hear,feel,and smell only that which has some meaning or importance for them.They abstract whatever fits into their personal worldof recognition and then interpret it through the frame of reference of their own culture. The misinterpretation of observable nonverbal signs and symbols—such as gestures, postures, and other body movements —is a definite munication barrier. But it is possible to learn the meanings of these observable messages,usually in informal rather than formal ways.It is more difficult to understand the less obvious unspoken codes of the other cultures,such as the handling of time and spatial relationships and the subtle signs of respect of formality.Preconceptions and stereotypesThe fourth stumbling block is the presence of preconceptions and stereotypes. If the label “inscrutable” has preceded the Japanese guests, their behaviors (including the constant and seemingly inappropriate smile) will probably be seen as such. The stereotype that Arabs are “inflammable” may cause U.S. students to keep their distance or even alert authorities when an animated and noisy group from the Middle East gathers. A professor who e*pects everyone from Indonesia, Me*ico, and many other countries to“bargain”may unfairly interpret a hesitation or request from an international student as a move to get preferential treatment.Stereotypes are over-generalized, secondhand beliefs that provide conceptual bases from which we make sense out of what goes on around us, whether or not they are accurate or fit the circumstances.In a foreign land their use increases our feelingof security.But stereotypes are stumbling blocks for municators because they interfere with objective viewing of other people.They are not easy to overe in ourselves or to correct in others,even with the presentation of evidence.Stereotypes persist because they are firmly established as myths or truisms by one’s own culture and because they sometimesrationalize prejudices.They are also sustained and fed by the tendency to perceive selectively only those pieces of new information that correspond to the images we hold.Tendency to evaluateThe fifth stumbling block to understanding between persons of differing cultures is the tendency to evaluate,to approve or disapprove,the statements and actions of theother person or group. Rather than try to prehend thoughts and feelings from the worldview of the other,we assume our own culture or way of life is the most natural. This bias prevents the open-mindedness needed to e*amine attitudes and behaviors from the other’s point of view.The mismunication caused by immediate evaluation is heightened when feelings and emotions are deeply involved;yet this is just the time when listening with understanding is most needed.The admonition to resist the tendency to immediately evaluate does not mean that one should not develop one’s own sense of right and wrong.The goal is to look and listen empathetically rather than through the thick screen of value judgments that impede a fair and total understanding.Once prehension is plete,it can be determined whether or not there is a clash in values or ideology.If so,some form of adjustment or conflict resolution can be put into place.High an*ietyHigh an*iety or tension, also known as stress, is mon in Cross-cultural e*periences due to the number of uncertainties present. The two words, an*iety and tension, are linked because one cannot be mentally an*ious without also being physically tense. Moderate tension and positive attitudes prepare one to meet challenges with energy. Too much an*iety or tension requires some form of relief, which too often es in the form of defenses, such as the skewing of perceptions, withdrawal,or hostility.That’s why it is considered a serious stumbling block.An*ious feelings usually permeate both parties in an intercultural dialogue.The hostnational is unfortable when talking with a foreigner because he or she cannot maintain the normal flow of verbal and nonverbal interaction.There are language and perception barriers;silences are too long or too short;and some other norms may be violated.He or she is also threatened by the other’s unknown knowledge, e*perience and evaluation.Reading IIntercultural munication:An Introductionprehension questions1.Is it still often the case that“everyone‟s quick to blame the alien”in theThis is still powerful in today‘s social and political rhetoric.For instance,it is not unmon intoday‘s society to hear people say that most,if not all,of the social and economic problems arecaused by minorities and immigrants.2.What‟s the difference between today‟s intercultural contact and that of any time inToday‘s intercultural encounters are far more numerous and of greater importance than in anytime in history.New technology,in the form of transportation and munication systems,has acceleratedintercultural contact;innovative munication systems have encouraged and facilitated culturalinteraction;globalization of the economy has brought people together; changes in immigration patterns have also contributed to intercultural encounter.4.How do you understand the sentence“culture is everything and everywhere”Culture supplies us with the answers to questions about what the world looks like and how welive and municate within that world.Culture teaches us how to behave in our life from theinstant of birth.It is omnipresent.The three major socio-cultural elements that directly influence perception and municationare cultural values,worldview(religion),and social organizations(family and state).6. What does one‟The family teaches the child what the world looks like and his or her place in that world.Because language is not only a form of preserving culture but also a means of sharing nguage is an organized,generally agreed-upon,learned symbol system thatis used to representthe e*periences within a cultural munity.People can attach meaning to nonverbal behaviors such as gestures,postures,faciale*pressions,eye contact and gaze,touch,etc.A free,culturally diverse society can e*ist only if diversity is permitted to flourish withoutprejudice and discrimination,both of which harm all members of the society. Reading IIThe Challenge of Globalizationprehension questionsMany things,such as political changes and technological advances,have changed the worldvery rapidly.In the past most human beings were born,lived,and died within a limited geographicalarea,never encountering people of other cultural backgrounds. Such an e*istence,however,nolonger prevails in the world.Thus,all people are faced with the challenge of understanding thischanged and still fast changing world in which we live.2.What a“global village”As our world shrinks and its inhabitants bee interdependent,people from remote culturesincreasingly e into contact on a daily basis.In a global village,members of once isolatedgroups of people have to municate with members of other cultural groups. Those people maylive thousands of miles away or right ne*t door to each other.Technology,particularly telemunications and puters are considered to be the majordriving force.4.What does the author mean by saying that“the…global‟may be more local than the … local‟”The increasing global mobility of people and the impact of new electronic media on humanmunications make the world seem smaller. We may municate more with people of othercountries than with our neighbors,and we may be more informed of the international events than ofthe local events.In this sense,“the‘global’may be more local than the‘local’”Effective munication may be the most important petitive advantage that firms have tomeet diverse customer needs on a global basis.Succeeding in the global market today requires theability to municate sensitively with people from other cultures,a sensitivity that is based on anunderstanding of cross-cultural differences.6.What are the serious problems that countries throughout the world are confrontedCountries throughout the world are confronted with serious problems such as volatileinternational economy,shrinking resources,mounting environmental contamination, and epidemicsthat know no boundaries.This case shows that in a world of international interdependence,the ability to understand andmunicate effectively with people from other cultures takes on e*treme urgency.If we areunaware of the significant role culture plays in munication,we may place the blame formunication failure on people of other cultures.Globalization,for better or for worse,has changed the world greatly.Whether we like it or not,globalization is all but unstoppable.It is already here to stay.It is both a fact and an opportunity.Thechallenges are not insurmountable.Solutions e*ist,and are waiting to be identified and implemented.From a globalistic point of view,there is hope and faith in humanity.Case StudyCase 1In this case,there seemed to be problems in municating with people of different cultures inspite of the efforts made to achieve understanding.We should know that in Egypt as in many cultures,the human relationship is valued so highlythat it is note*pressed in an objective and impersonal way.While Americans certainly value humanrelationships,they are more likely to speak of them in less personal,more objective terms.In thiscase,Richard‘s mistake might be that he chose to praise the food itself rather than the total evening,for which the food was simply the setting ore*cuse.For his host and hostess it was as if he hadattended an art e*hibit and plimented the artist by saying,What beautiful frames your picturesare in.In Japan the situation may be more plicated.Japanese people value order and harmonyamong persons in a group,and that the organization itself-be it a family or a vast corporation-ismore valued than the characteristics of any particular member.In contrast,Americans stressindividuality as a value and are apt to assert individual differences when they seem justifiably inconflict with the goals or values of the group. In this case:Richard‘s mistake was in making greatefforts to defend himself.Let the others assume that the errors were not intentional,but it is not rightto defend yourself, even when your unstated intent is to assist the group by warning others of similarmistakes.A simple apology and acceptance of the blame would have been appropriate.But for poorRichard to have merely apologized would have seemed to him to be subservient,unmanly.When it es to England,we e*pect fewer problems between Americans and Englishmenthan between Americans and almost any other group.In this case we mightlook beyond the gestureof taking sugar or cream to the values e*pressed in this gesture: for Americans,―H elp yourself;forthe English counterpart,―B e my guest.American and English people equally enjoy entertaining andbeing entertained but they differ somewhat in the value of the distinction.Typically,the ideal guestat an American party is one who―m akes himself at home,even to the point of answering the dooror fi*ing his own drink.For persons in many other societies,including at least this hypotheticalEnglish host,such guest behavior is presumptuous or rude.Case 2A mon cultural misunderstanding in classes involves conflicts between what is said to bedirect munication style and indirect munication style.In American culture,people tend tosay what is on their minds and to mean what they say.Therefore,students in class are e*pected toask questions when they need clarification.Me*ican culture shares this preference of style withAmerican culture in some situations,and that‘s why the students from Me*ico readily adopted thetechniques of asking questions in class.However,Korean people generally prefer indirectmunication style,and therefore they tend to not say what is on their minds and to rely more onimplications and inference,so as to be polite and respectful and avoid losing face through anyimproper verbal behavior.As is mentioned in the case,to many Koreans,numerous questions wouldshow a disrespect for the teacher,and would also reflect that the student has not studied hard enough.Case 3The conflict here is a difference in cultural values and beliefs.In the beginning,Mary didn‘trealize that her Dominican sister saw her as a member of the family,literally.In the Dominican view,family possessions are shared by everyone of the family.Luz was acting as most Dominican sisterswould do in borrowing without asking every time. Once Mary understood that there was a differentway of looking at this,she would bee more accepting.However,she might still e*perience thesame frustration when this happened again.She had to find ways to cope with her own emotionalcultural reaction as well as her practical problem(the batteries running out). Case 4It might be simply a question of different rhythms.Americans have one rhythm in their personaland family relations,in their friendliness and their charities.People from other cultures havedifferent rhythms.The American rhythm is fast.It is characterized by a rapid acceptance of others.However,it is seldom that Americans engage themselves entirely in a friendship.Their friendshipsare warm,but casual,and specialized.Fore*ample,you have a neighbor who drops by in themorning for coffee.You see her frequently,but you never invite her for dinner---not because youdon‘t think she could handle a fork and a knife,but because you have seen her that morning.Therefore,you reserve your more formal invitation to dinner for someone wholives in a moredistant part of the city and whom you would not see unless you e*tended an invitation for a specialoccasion.Now,if the first friend moves away and the second one moves nearby,you are likely toreverse this---see the second friend in the mornings for informal coffee meetings,and the first oneyou will invite more formally to dinner.Americans are,in other words,guided very often by their own convenience.They tend to makefriends easily,and they don‘t feel it necessary to go to a great amount of trouble to see friends oftenwhen it bees inconvenient to do so,and usually no one is hurt.But in similar circumstancespeople from many other cultures would be hurt very deeply.. z.。
新编跨文化交际英语教程_参考答案Unit
Unit 3Cultural DiversityReading IDifferent Lands, Different FriendshipsComprehension questions1. Why is it comparatively easy to make friends in the United States? Because few Americans stay put for a lifetime. With each move, forming new friendship becomes a necessity and part of their new life.2. Do people from different countries usually have different expectationsabout what constitutes friendship and how it comes into being?Yes. The difficulty when strangers from two countries meet is their different expectations about what constitutes friendship and how it comes into being.3. How is friendship in America different from friendship in West Europe? In West Europe, friendship is quite sharply distinguished from other, more casual relationships, is usually more particularized and carries a heavier burden of commitment, while in America the word “friend” can be applied to a wide range of relationship and a friendship may be superficial, casual, situational or deep and enduring.4. In what cou ntry does friendship have much to do with one’s family? And in what country does it not?In Germany, friendship has much to do with one‘s family as friends are usually brought into the family, while in France it doesn’t as, for instance, two men may have been friends for a long time without knowing each other‘s personal life.5. What is friendship like when it is compartmentalized?For instance, a man may play chess with a friend for thirty years without knowing his political opinions, or he may talk politics with him for as long a time without knowing about his personal life. Different friends fill different niches in each person’s life.6. What are friendships usually based on in England?English friendships are based on shared activity. Activities at different stages of life may be of very different kinds. In the midst of the activity, whatever it may be, people fall into steps and find that they participate in the activity with the same easy anticipation of what each will do day by day or in some critical situation.7. Do you think friendship shares some common elements in different cultures? If you do, what are they?Yes. There is the recognition that friendship, in contrast with kinship, invokes freedom of choice. A friend is someone who chooses and is chosen. Related to this is the sense each friend gives the other of being a special individual, on whatever grounds this recognition is based. And between friends there is inevitably a kind of equality of give-and-take.8. What do you think is the typical Chinese concept of friendship? Is it similar to or different from any of the Western friendships?It seems that the typical Chinese concept of friendship lays great emphasis on personal loyalty and also has much to do with family. It may be similar to Germany friendship to some extent and quite different from other Western friendships.Reading IIComparing and Contrasting CulturesComprehension questions1. How is the mainstream American culture different from the Japanese culture?Americans believe that human nature is basically good and man is the master of nature. They are future-oriented and “being”-oriented. Their social orientation is toward the importance of the individual and the equality of all people. However, the Japanese believe that human nature is a mixture of good and evil. Man is in harmony with nature. They are both past-oriented and future-oriented. And they are both “growing-”and “doing-”oriented. They give emphasis to authorities and the group.2. Can you find examples to support the author’s view of traditional cultures in different value orientations?For example, the traditional Indian culture believes that man is subjugated by nature and it is being-oriented (which can be exemplified by its caste system). Also, traditional Chinese culture is past-oriented, for emphasis has long been given to learning from the old and past.3. Why do Americans tend to equate “change” with “improvement” and regard rapid change as normal?Concerning orientation toward time, Americans are dominated by a belief in progress. They are future-oriented. They believe that “time is money”and have an optimistic faith in the future and what the future will bring. So they tend to equate “change” with “improvement” and consider a rapid rate of change as normal.4. What does “Electric Englishman” mean when it is used to describe the American?As for activity, Americans are so action-oriented that they tend to behyperactive. That’s why that they have been described as “Electric Englishmen”, who always keep themselves busy.5. How would you explain the fact that contradictory values may exist in the same culture?As time changes faster and faster and there is more contact between cultures, it is more likely to find contradictory values existing in the same culture. This is especially the case in a society that is being transformed from a traditional one into a modern one. For example, in the Japanese culture, some people may still be very past-oriented and some are rather future-oriented, and even the same people may be sometimes past-oriented in certain situations and sometime future-oriented in other situations.6. What can we get from models of this kind about cultural differences? Models of this kind are quite useful in giving rough pictures of striking contrasts and differences of different cultures. However, such a model only compares cultures on some basic orientations. It does not tell us everything about every conceivable culture. We have to recognize that models of this kind are over-simplifications and can only give approximations of reality.7. Do cultural values change as time changes?Yes, the values may be in the process of marked change due to rapid modernization and globalization. However, they have a way of persisting in spite of change. The evolution of values is a slow process, since they are rooted in survival needs and passed on from generation to generation.8. How is communication influenced by differing cultural values?Putting people from one culture into another culture with radically different value orientations could cause stress, disorientation, and breakdowns in communication.Case StudyCase 9Hierarchy is significant in the Japanese culture. This structure is reflected everywhere in Japanese life, at home, school, community, organizations, and traditional institutions such as martial arts or flower arrangements.In this case, the young chairman must have had his own ideas about how to manage the company; however, when encountered with his grandfather’s d issenting opinions, he dared not to take a stand against him. This may manifest the rigid hierarchicalstructure in the Japanese society. In the Japanese society, how hierarchy is formed depends mainly on seniority, social roles, and gender. As a respectable senior member of the family and the former leader of the company, the grandfather obviously overpowered the inexperienced young chairman. In other words, the grandfather seemed to be an absolute authority for the young chairman. In Japanese culture, challenging or disagreeing with elders’ opinions would be deemed as being disrespectful and is often condemned. People in lower positions are expected to be loyal and obedient to authority. That‘s why the young chairman didn’t say anything but just nodded and agreed with his grandfather.But Phil seemed to know little about the Japanese culture in this aspect. In many Western cultures, particularly American culture, seniority seldom matters very much in such situations, and young people are usually encouraged to challenge authority and voice their own opinions. Unfortunately, his outspoken protest could easily offend the grandfather and he might be regarded as a rude and ill-bred person by other Japanese.Case 10In Japan, a company is often very much like a big family, in which the manger(s) will take good care of the employees and the employees are expected to devote themselves to the development of the company and, if it is necessary, to sacrifice their own individual interests for the interests of the company, from which, in the long run, the employees will benefit greatly. But for the French, a company is just a loosely- knit social organization wherein individuals are supposed to take care of themselves and their families. Moreover, the way the French make decisions in the family might also be different from the typical Japanese one, which may not often involve females and the power to decide usually lies with the dominating male. As there are such cultural differences between the Japanese and the Frenc h, Mr. Legrand’s decision made Mr. Tanaka feel dumbfounded.Case 11Incidents such as these can point to possible cultural differences in so-called “polite” behavior, and at the same time highlight the tendency for people to react emotionally to unexpected behavior.People in most cultures would probably agree that an apology is needed when an offence or violation of social norms has taken place. However, there may be differing opinions as to when we should apologize (what situations call for an apology) and how we should apologize. To many Westerners, Japanese apologize more frequently and an apology in Japanese does not necessarily mean that the person is acknowledging a fault. To many Japanese, Westerners may seem to be rude just because they do not apologize as often as the Japanese would do. In this case, for instance, the attitude of the Australian student’s parents is shocking to the Japanese but will be acceptable in an English-speaking society, for the student is already an adult and can be responsible for her own deeds.Case 12In this case, it seems that the Chinese expectations were not fulfilled. First, having two people sharing host responsibilities could be somewhat confusing to the hierarchically minded Chinese. Second, because age is often viewed as an indication of seniority, the Chinese might have considered the youth of their Canadian hosts as slight to their own status. Third, in China, it is traditional for the host to offer a welcome toast at the beginning of the meal, which is the reciprocated by the guests; by not doing so, the Canadian might be thought rude. The abrupt departure of the Chinese following the banquet was probably an indication that they were not pleased with the way they were treated. The Canadians’ lack of understanding of the Chinese culture and the Chinese ways of communication clearly cost them in their business dealings with the visiting delegation.。
新编跨文化交际英语教程参考答案Unit
Unit 3Cultural DiversityReading IDifferent Lands, Different FriendshipsComprehension questions1. Why is it comparatively easy to make friends in the United States?Because few Americans stay put for a lifetime. With each move, forming new friendship becomes a necessity and part of their new life.2. Do people from different countries usually have different expectations about whatconstitutes friendship and how it comes into being?Yes. The difficulty when strangers from two countries meet is their different expectations about what constitutes friendship and how it comes into being.3. How is friendship in America different from friendship in West Europe?In West Europe, friendship is quite sharply distinguished from other, more casual relationships, is usually more particularized and carries a heavier burden of commitment, while in America the word “friend” can be applied to a wide range of relationship and a friendship may be superficial, casual, situational or deep and enduring.4. In what country does friendship have much to do with one’s family? And in what country does it not?In Germany, friendship has much to do with one‘s family as friends are usually brought into the family, while in France it doesn’t as, for instance, two men may have been friends for a long time without knowing each other‘s personal life.5. What is friendship like when it is compartmentalized?For instance, a man may play chess with a friend for thirty years without knowing his political opinions, or he may talk politics with him for as long a time without knowing about his personal life. Different friends fill different niches in each person’s life.6. What are friendships usually based on in England?English friendships are based on shared activity. Activities at different stages of life may be of very different kinds. In the midst of the activity, whatever it may be, people fall into steps and find that they participate in the activity with the same easy anticipation of what each will do day by day or in some critical situation.7. Do you think friendship shares some common elements in different cultures? If you do, what are they?Yes. There is the recognition that friendship, in contrast with kinship, invokes freedom of choice. A friend is someone who chooses and is chosen. Related to this is the sense each friend gives the other of being a special individual, on whatever grounds this recognition is based. And between friends there is inevitably a kind of equality of give-and-take.8. What do you think is the typical Chinese concept of friendship? Is it similar to or different from any of the Western friendships?It seems that the typical Chinese concept of friendship lays great emphasis on personal loyalty and also has much to do with family. It may be similar to Germany friendship to some extent and quite different from other Western friendships. Reading IIComparing and Contrasting CulturesComprehension questions1. How is the mainstream American culture different from the Japanese culture? Americans believe that human nature is basically good and man is the master of nature. They are future-oriented and “being”-oriented. Their social orientation is toward the importance of the individual and the equality of all people. However, the Japanese believe that human nature is a mixture of good and evil. Man is in harmony with nature. They are both past-oriented and future-oriented. And they are both “growing-”and “doing-”oriented. They give emphasis to authorities and the group.2. Can you find examples to support the author’s view of traditional cultures in different value orientations?For example, the traditional Indian culture believes that man is subjugated by nature and it is being-oriented (which can be exemplified by its caste system). Also, traditional Chinese culture is past-oriented, for emphasis has long been given to learning from the old and past.3. Why do Americans tend to equate “change” with “improvement” and regard rapid change as normal?Concerning orientation toward time, Americans are dominated by a belief in progress. They are future-oriented. They believe that “time is money”and have an optimistic faith in the future and what the future will bring. So they tend to equate “change” with “improvement” and consider a rapid rate of change as normal.4. What does “Electric Englishman” mean when it is used to describ e the American? As for activity, Americans are so action-oriented that they tend to be hyperactive. That’s why that they have been described as “Electric Englishmen”, who always keep themselves busy.5. How would you explain the fact that contradictory values may exist in the same culture?As time changes faster and faster and there is more contact between cultures, it is more likely to find contradictory values existing in the same culture. This is especially the case in a society that is being transformed from a traditional one into a modern one. For example, in the Japanese culture, some people may still be very past-oriented and some are rather future-oriented, and even the same people may be sometimes past-oriented in certain situations and sometime future-oriented in other situations. 6. What can we get from models of this kind about cultural differences?Models of this kind are quite useful in giving rough pictures of striking contrasts and differences of different cultures. However, such a model only compares cultures on some basic orientations. It does not tell us everything about every conceivable culture. We have to recognize that models of this kind are over-simplifications and can only give approximations of reality.7. Do cultural values change as time changes?Yes, the values may be in the process of marked change due to rapid modernization and globalization. However, they have a way of persisting in spite of change. The evolution of values is a slow process, since they are rooted in survival needs and passed on from generation to generation.8. How is communication influenced by differing cultural values?Putting people from one culture into another culture with radically different value orientations could cause stress, disorientation, and breakdowns in communication. Case StudyCase 9Hierarchy is significant in the Japanese culture. This structure is reflected everywhere in Japanese life, at home, school, community, organizations, and traditional institutions such as martial arts or flower arrangements.In this case, the young chairman must have had his own ideas about how to manage the company; however, when encountered with his grandfather’s dissenting opinions, he dared not to take a stand against him. This may manifest the rigid hierarchical structure in the Japanese society. In the Japanese society, how hierarchy is formed depends mainly on seniority, social roles, and gender. As a respectable senior member of the family and the former leader of the company, the grandfather obviously overpowered the inexperienced young chairman. In other words, the grandfather seemed to be an absolute authority for the young chairman. In Japanese culture, challenging or disagreeing with elders’ opinions would be deemed as being disrespectful and is often condemned. People in lower positions are expected to be loyal and obedient to authority. That‘s why the young chairman didn’t say anything but just nodded and agreed with his grandfather.But Phil seemed to know little about the Japanese culture in this aspect. In many Western cultures, particularly American culture, seniority seldom matters very much in such situations, and young people are usually encouraged to challenge authority and voice their own opinions. Unfortunately, his outspoken protest could easily offend the grandfather and he might be regarded as a rude and ill-bred person by other Japanese.Case 10In Japan, a company is often very much like a big family, inwhich the manger(s) will take good care of the employees and the employees are expected to devote themselves to the development of the company and, if it is necessary, to sacrifice their own individual interests for the interests of the company, from which, in the long run, the employees will benefit greatly. But for the French, a company is just a loosely- knit social organization wherein individuals are supposed to take care of themselves and their families. Moreover, the way the French make decisions in the family might also be different from the typical Japanese one, which may not often involve females and the power to decide usually lies with the dominating male. As there are such cultural differences between the Japanese and the French, Mr. Legrand’s decision made Mr. Tanaka feel dumbfounded.Case 11Incidents such as these can point to possible cultural differences in so-called “polite” behavior, and at the same time highlight the tendency for people to react emotionally to unexpected behavior.People in most cultures would probably agree that an apology is needed when an offence or violation of social norms has taken place. However, there may be differing opinions as to when we should apologize (what situations call for an apology) and how we should apologize. To many Westerners, Japanese apologize more frequently and an apology in Japanese does not necessarily mean that the person is acknowledging a fault.To many Japanese, Westerners may seem to be rude just because they do not apologize as often as the Japanese would do. In this case, for instance, the at titude of the Australian student’s parents is shocking to the Japanese but will be acceptable in an English-speaking society, for the student is already an adult and can be responsible for her own deeds.Case 12In this case, it seems that the Chinese expectations were not fulfilled. First, having two people sharing host responsibilities could be somewhat confusing to the hierarchically minded Chinese. Second, because age is often viewed as an indication of seniority, the Chinese might have considered the youth of their Canadianhosts as slight to their own status. Third, in China, it is traditional for the host to offer a welcome toast at the beginning of the meal, which is the reciprocated by the guests; by not doing so, the Canadian might be thought rude. The abrupt departure of the Chinese following the banquet was probably an indication that they were not pleased with the way they were treated. The Canadians’ lack of understanding of the Chinese culture and the Chinese ways of communication clearly cost them in their business dealings with the visiting delegation.。
新编跨文化交际英语教程 复习总结
Unit 11.The definition of INTERCULTURAL COMMUNICATION1.1“Inter-" comes from the Latin word for "between",and dictionaries define communication as exchanging information.Inter-"来自拉丁语,意思是"在之间",字典把交流定义为交换信息。
Intercultural Communication refers to the exchange of information between people from different cultures.跨文化交际是指来自不同文化的人之间的信息交流。
As the very phrase suggests, Intercultural Communication emphasizes cross-cultural competence rather than language only.正如这句话所暗示的,跨文化交际强调的是跨文化能力,而不仅仅是语言。
1.2 what makes IC a common phenomenon: new technology, innovative communication system,globalization of the economy , changes in immigration patterns 新技术、创新的通讯系统、经济全球化、移民模式的变化2.The definition of globalizationGlobalization is the process by which regional economies, societies, and cultures have become integrated through communication, transportation,and trade between nations.全球化是区域经济、社会和文化通过国家之间的交流、运输和贸易而变得一体化的过程。
高中英语跨文化交际实用教程unit5课件
Most of the world: good
Australia and Nigeria: “up yours.”
Parts of America and Europe: A lift
German: The number 1
Japan: The number 5
Sign of telling sb to come closer
In the Middle East Nodding the head down: I agree
up: I disagree Japan: I am listening.
26
Shaking the head
most countries: refusal or disapproval SriLanks, Nepal, and India: agreement
Germany/Sweden/China: a sign of rudeness and poor maners
(2) Gestures– point to objects and people
US: ok
Asia: rude
German
Janpanese
Nodding the head
In north America: up and down: I agree
English-speaking countries Avoid physical contact
If touch accidentally, make an apology
“Sorry, oh, I’m sorry.” “Excuse me.”
China and other Asian cultures In public, a little body touching
大学英语跨文化交际U5课文翻译、词汇、习语整理
Unit 5Nonverbal communication课前谚语+名言:1、I’s not what he said, but the way he said it.——English saying2、There is a language in her eyes, her cheeks, her lips.——William Shakespeare案例一:个人空间马克最近从丹麦搬到了悉尼,在一家澳大利亚公司当销售员。
他被邀请加入当地的一个俱乐部。
有一天在一个晚会上,一个女成员走近他,马克立即通过谈论展现出了他的兴趣。
起初聊天进行的很顺利,但随着谈话的进行,马克逐渐的向她靠近,而那位女士似乎离他越来越远,并显得很不自在。
当马克正要问她有关于澳大利亚习俗的问题时,站在旁边的一个男士往这边瞟了一眼,她找了个借口离开,去和那个男人说话。
留下马克傻傻的站在那里,他不知道为什么他们的交谈如此突然地停止了。
Question:Why did that women suddenly stop talking with mark and turned to another man?注释:这是一个对身体距离理解不同造成的误会。
在丹麦,正式场合中,个人空间大概在20厘米-30厘米之间。
而在澳大利亚,这样的场合需要40厘米-50厘米的身体距离。
所以丹麦人习惯近距离交谈,澳大利亚人习惯远距离交谈。
在这个情况下,马克尝试去建立自己正常的个人亲密空间,侵犯了澳大利亚女士的空间,正因如此,她感到了某种威胁,失去了舒适感。
就在那时,身旁的男人给了她一个离开的机会。
如果马克对于澳大利亚人所期待的个人空间有所了解的话,或许这个谈话会有所不同。
案例二:使用当地语言的问题。
弗兰克为了做研究的目的从澳大利亚来到中国,为此,他在大学里刻苦学习中文,并且能用中文很方便的和人交流。
而当他到达北京以后,他开始和当地人交谈,询问方向和建议。
尽管他几乎都是用中文和他们交流,但是他发现周围的人有时候会笑着用英语回答他,尽管他们对英语知之甚少。
新编跨文化交际英语教程复习资料详解
导言“新编跨文化交际英语教程•教师用书”主要是为使用“新编跨文化交际英语教程”教师配套的教学指南。
“新编跨文化交际英语教程”是在原有“跨文化交际英语教程”的基础上经过全面、系统修订而成,我们对全书做了较大的更新和完善,调整和增补了许多材料,力求使其更具时代性,更适合教学实际和学生需求。
为了进一步推进跨文化交际教学,在多年从事跨文化交际教学和研究的基础上,我们又特地编写了这本“新编跨文化交际英语教程•教师用书”,希望能对使用本教材进行教学的广大教师们,尤其是初次使用这本教材的教师们提供一些必要的引导和实质性的帮助。
为此,我们尽可能地为各单元中几乎所有的部分和项目都提供了参考提示。
除此之外,还补充了一些取自跨文化交际学重要著作的选段,供教师进一步了解相关背景知识和理论基础,以拓宽视野,有利于更好地进行教学。
同时我们还在书后附上了推荐的中文阅读书目(英文阅读书目可参看上海外语教育出版社的“跨文化交际丛书”系列)和有关跨文化交际的部分电影资料简介。
“新编跨文化交际英语教程”主要适用于高等学校英语专业教学中的跨文化交际课程,旨在通过课堂教学及相关活动使学生认识跨文化交际对当代世界所具有的重要意义和作用,了解文化对人类生活各个方面、尤其是交际活动的制约和影响,理解并把握交际活动的重要性、丰富性、复杂性,熟悉跨文化交际的基本构成以及所涉及的各种因素,培养跨文化意识,形成和发展对文化差异的敏感和宽容、以及处理文化差异问题的灵活性,提高使用英语进行跨文化交际的技能,为最终获得与不同文化背景人们进行深入交流的能力奠定基础。
通过使用本教材,教师也可从中获得更多有关文化(包括我们自己文化和外族文化)和跨文化交际的知识。
这本教材共分为10 个单元,涉及全球化时代的交际问题、文化与交际、各类文化差异、语言与文化、跨文化言语交际、跨文化非言语交际、时间与空间使用上的文化、跨文化感知、跨文化适应、跨文化能力等,包括了跨文化交际的各个方面,对其中一些重要问题都有相对深入的介绍与探讨。
《新编跨文化交际英语教程》复习资料U5
Unit 5Culture and Verbal CommunicationSome Ideas Related to verbal communication and culture1. Different orientations to communication patternsEast Asian orientation1. process orientation — communication is perceived as a process of infiniteinterpretation2. differentiated linguistic codes — different linguistics codes are used dependingupon persons involved and situations3. indirect communication emphasis — the use of indirect communication is prevalent and accepted as normative4. receiver centered — meaning is in the interpretation, Emphasis is on listening, sensitivity, and removal of preconception.North American orientation1. communication is perceived as the transference of messages2. Less differentiated linguistic codes — linguistic codes are not as extensively differentiated as East Asia3. Direct communication emphasis — direct communication is norm despite the extensive use of indirect communication4. sender centered — meaning is in the message created by the sender. Emphasis is on how to formulate the best message, how to improve source credibility and delivery skills2. Direct and Indirect Verbal Interaction StylesThe tone of voice, the speaker’s intention, and the verbal content reflect our way of speaking, our verbal style, which in turn reflects our cultural and personal values and sentiments.Verbal style frames “how” a message should be interpreted. The direct-indirect verbal interaction dimension can be thought of as straddling a continuum. Individuals in all cultures use the gradations of all these verbal styles, depending on role identities, interaction goals, and situations. However, in individualistic cultures, people tend to encounter more situations that emphasize the preferential use of direct talk, person-oriented verbal interaction, verbal self-enhancement, and talkativeness. In contrast, in collectivistic cultures, people tend to encounter more situations that emphasize the preferential use of indirect talk, status-oriented verbal interaction, verbal self-effacement, and silence.The direct and indirect styles differ in the extent to which communicators reveal their intentions through their tone of voice and the straightforwardness of their content message. In the direct verbal style, statements clearly reveal the speaker’s intentions and are enunciated in a forthright tone of voice. In the indirect verbal style, on the other hand, verbal statements tend to camouflage the speaker’s actual intentions and are carried out with more nuanced tone of voice. For example, the overall . American verbal style often calls for clear and direct communication. Phrases such as “say what you mean,” “don’t beat around the bush,” and “get to the point” are some examples. The direct verbal style of the larger . culture is reflective of its low-context communication character.3. Person-Oriented and Status-Oriented Verbal StylesThe person-oriented verbal style is individual-centered verbal mode that emphasizes the importance of informality and role suspension. The status-oriented verbal style is a role-centered verbal mode that emphasizes formality and large power distance. The former emphasizes the importance of symmetrical interaction, whereas the latter stresses asymmetrical interaction.The person-oriented verbal style emphasizes the importance of respectingunique, personal identities in the interaction. The status-oriented verbal style emphasizes the importance of honoring prescribed power-based membership identities. Those who engage in status-oriented verbal interaction use specific vocabularies and paralinguistic features to accentuate the status distance of the role relationships ., in parent-child interaction, superior-subordinate relations, and male-female interaction in many Latin American cultures). While low-context cultures tend to emphasize the use of the person-oriented verbal style, high-context cultures tend to value the status-oriented verbal mode.4. Self-Enhancement and Self-Effacement Verbal StylesThe self-enhancement verbal style emphasizes the importance of boasting about one’s accomplishments and abilities. The self-effacement verbal style, on the other hand, emphasizes the importance of humbling oneself via verbal restraints, hesitations, modest talk, and the use of self-deprecation concerning one’s effort or performance.For example, in many Asian cultures, self-effacement talk is expected to signal modesty or humility. In Japan, when one offers something to another person such as a gift or a meal that one has prepared, verbal self-deprecation is expected. There are set expressions for verbal humility such as “It’s not very tasty” and “It’s nothing special.” The hostess who apologizes to her guests that “There is nothing special to offer you” has probably sent the better part of two days planning and preparing the meal. Of course the guest should protest such a disclaimer and reemphasize her or his gratitude. Self-effacement is a necessary part of Japanese politeness rituals.In the . culture, individuals are encouraged to sell and boast about themselves, for example, in performance review or job interview sessions, or else no one would notice their accomplishments. However, the notion of merchandizing oneself does not set well with the Japanese. In Japan, one does not like to stand out or be singledout, even by others; it is far worse to promote oneself.In many Asian cultures, individuals believe that if their performance is good, their behavior will be noticed, for example, by their supervisors during promotion review situations. However, from the Western cultural standpoint, if my performance is good, I should document or boast about it so that my supervisor will be sure to take notice. This difference is probably due to the observer-sensitive value of the Asian, high-context communication pattern, as opposed to the sender-responsible value of the Western, low-context interaction pattern.We should note that the pattern of verbal self-effacement cannot be generalized to many Arab or African cultures. In Egypt, for example, a popular saying is “Make your harvest look big, lest your enemies rejoice”. Effusive verbal self-enhancement is critical to the enhancement of one’s face or honor in some large power distance Arab cultures.Reading IUnderstanding the Culture of Conversation Comprehension questions1. What made the author feel learning to converse in Mexico City was easier for him/her in one way, more difficult in anotherIt's easier because Mexicans service the relationship and they care about everyone in the conversation. But their conversation doesn‘t move in a straight line, drifting around both in the topic and in the way they use words.2. Why did the Mexican customer slide into the topic of the full eclipse of the sunFor the Mexican, the conversation starts with one topic, but if another interesting topic seeps in he or she will ride it around for a while. Sticking to the first topic is less important than having an interesting conversation.3. What did the American businessman feel about the Mexican‟s way ofconversationFor the American, a conversation should have a topic, and he wants to take a straight line through it from beginning to end. So he felt very impatient about the Mexican‘s way of conversation.4. What “conversational ideal” was represented by the example of a championship skier who was interviewed on TVThe Swedish conversational ideal is to response in a concise manner without elaborating specific details, especially those for self-promotion. .5. What problems are likely to occur if an American talks with a SwedeThe American may feel totally lost in the conversation since he or she would not get as much information from the Swede as he or she has expected.6. What are the differences between Anglos and Athabaskans in conversationThere are a lot differences between them. For instance, at the beginning of a conversation, Anglos almost always speak first. Athabaskans think it is important to know what the social relationship is before they talk with someone. There is another difference in how long one should talk. Athabaskans tend to have longer turns when they talk with each other, but Anglos expect shorter turns.7. Is it enough just to learn to speak in grammatically correct manners when one learns a foreign language What else does he or she also need to knowIt is far from enough just to learn to speak in grammatically correct manners when one learns a foreign language. One also has to know about the culture of using the language in social life, things like who talks first, who talks next, who opens and closes conversations and how they do it, in order to be able to use the language in culturally appropriate manners.8. In what ways are Chinese similar to or different from the Americans, Mexicans and SwedesIt seems that we Chinese are somewhat similar to Mexicans in the way we are having a conversation. Unlike Americans, we do not usually move in a straight line in a conversation and may also care much about the other‘s feeling.Reading IIThe Way People SpeakComprehension questions1. Why didn‟t the American openly disagree with the ItalianIn general, the American did not enjoy verbal conflicts over politics or anything else.2. What are the differences between “high involvement” style and “high considerateness” styleMany people from cultures that prefer ―high involvement styles tend to: (1) talk more; (2) interrupt more; (3) expect to be interrupted; (4) talk more loudly at times; and (5) talk more quickly than those from cultures favoring ―high considerateness styles. On the other hand, people from cultures that favor ―high considerateness styles tend to: (1) speak one at a time; (2) use polite listening sounds; (3) refrain from interrupting; and (4) give plenty of positive and respectful responses to their conversation partners.3. How do New Yorkers and Californians perceive each other because of their differences in conversational styleTo some New Yorkers, Californians seem slower, less intelligent, and not as responsive. To some Californians, New Yorkers seem pushy and domineering.4. What does the author think is the reasonable way to react to cultural differencesWe should know that the way the other speaks may be different from our way of speaking because he or she must have had a different cultural upbringing. We shouldn‘t judge the other according to our own standards of what is an acceptablecommunication style.5. How to determine whether a culture favors a direct or indirect style in communicationOne way to determine whether a culture favors a direct or indirect style in communication is to find out how the people in that culture express disagreement or how they say, ―No.6. On what occasions do American women tend to be more direct than menWhen talking about emotional issues and feelings, American women tend to be more direct than men.7. What are the goals of indirect communicationIndirect communication aims not to be angering, embarrassing, or shaming another person. Instead, it aims to be saving face and maintaining harmony in general.8. How is “Ping-Pong” conversational style different from “Bowling” styleIn an American ―Ping-Pong‖ conversation, one person has the ball and then hits it to the other side of the table. The other player hits the ball back and the game continues. Each part of the conversation follows this pattern: the greeting and the opening, the discussion of a topic, and the closing and farewell. However, in a Japanese ―Bowling‖ conversation, each participant waits politely for a turn and knows exactly when the time is right to speak. That is, they know their place in line. In Japanese conversation, long silences are tolerated. For Americans, even two or three seconds of silence can become uncomfortable.Case StudyCase 17When these two men separate, they may leave each other with very differentimpressions.Mr Richardson is very pleased to have made the acquaintance of Mr Chu and feels they have gotten off to a very good start. They have established their relationship on a first-name basis and Mr Chu‘s smile seemed to indicate that he will be friendly and easy to do business with. Mr Richardson is particularly pleased that he had treated Mr Chu with respect for his Chinese background by calling himHon-fai rather than using the western name, David, which seemed to him an unnecessaryimposition of western culture.In contrast, Mr Chu feels quite uncomfortable with Mr Richardson. He feels it will be difficult to work with him, and that Mr Richardson might be rather insensitive to cultural differences. He is particularly bothered that, instead of calling him David or Mr Chu, Mr Richardson used his given name, Hon-fai, the name rarely used by anyone, in fact. It was this embarrassment which caused him to smile. He would feel more comfortable if they called each other Mr Chu and Mr Richardson. Nevertheless, when he was away at school in North America he learned that Americans feel uncomfortable calling people Mr for any extended period of time. His solution was to adopt a western name. He chose David for use in such situations.Case 18Even if the American knew Urdu, the language spoken in Pakistan, he would also have to understand the culture of communication in that country to respond appropriately. In this case, hehad to say ―No at least three times.In some countries, for instance, the Ukraine, it may happen that a guest is pressed as many as seven or eight times to take more food, whereas in the UK it would be unusual to do so more than twice. For a Ukrainian, to do it the British way would suggest the person is not actually generous.Indeed, British recipients of such hospitality sometimes feel that their host isbehaving impolitely by forcing them into a bind, since they run out of polite refusal strategies long before the Ukrainian host has exhausted his/her repertoire of polite insistence strategies.Case 19Talking about what‘s wrong is not easy for people in any culture, but people in high-context countries like China put high priority on keeping harmony, preventing anyone from losing face, and nurturing the relationship. It seems that Ron Kelly had to learn a different way of sending message when he was in China. At home in Canada he would have gone directly to the point. But in China, going directly to the problem with someone may suggest that he or she has failed to live up to his orher responsibility and the honor of his or her organization is in question. Inhigh-context cultures like China, such a message is serious and damaging. Inlow-context cultures, however, the tendency is just to ―spit it out, to get it into words and worry about the result later. Senders of unwelcome messages use objective facts, assuming, as with persuasion, that facts are neutral, instrumental, and impersonal. Indirectness is often the way members of high-context cultures choose to communicate about a problem.Case 20It seems that the letters of request written in English as well as in Chinese by Chinese people are likely to preface the request with extended face-work. To Chinese people, the normal and polite way to form a request requires providing reasons that are usually placed before the requests. Of course, this is just the inverse of English conventions in which requests are fronted without much face-work. In the view of the English-speaking people, the opening lines of Chinese requests and some other speech acts do not usually provide a thesis or topic statement which will orient the listener to the overall direction of the communication. Worst of all, the lack of precision and thefailure to address the point directly may lead to suspicions that the Chinese speakers are beating around the bush. To them, the presence of a clear and concise statement of what is to be talked about will make the speech more precise, more dramatic, and more eloquent.However, the Chinese learning and using English in communication may find it difficult to come to terms with the common English tendency to begin with a topic statement. In the Chinese culture, stating one‘s request or main point at the beginning would make the person seem immodest, pushy, and inconsiderate for wanting things. If your speech gives others the impression that you are demanding something, you would lose face for acting aggressively and not considering the others.Thus you‘d be hurting people by claiming something for yourself.In such a situation, it is usually considered a smart strategy if you carefully delineate the justifications that will naturally lead to your request or argument. Therefore, instead of stating their proposition somewhere in the beginning and then proceeding to build their case, Chinese people often first establish a shared context with which to judge their requests or arguments. Only after carefully prefacing them with an avalanche of relevant details, as if to nullify any opposition, will they present the requests or arguments.。
新编跨文化交际英语教程课后练习题含答案
新编跨文化交际英语教程课后练习题含答案介绍跨文化交际英语教程是针对外语专业学生开设的一门课程,旨在培养学生跨越语言和文化差异的能力。
本文档是新编跨文化交际英语教程的课后练习题,含有答案。
练习题Unit 1 练习题1.What is culture? How does it affect communication?2.Can you give some examples of cultural differences betweenChina and your country?3.Why is it important to be aware of cultural differences incommunication?4.What are the advantages of studying cross-culturalcommunication?5.What are the challenges of cross-cultural communication?答案1.Culture refers to the shared values, beliefs, customs,behaviors, attitudes, and artifacts that characterize a group orsociety. Culture can affect communication in many ways, such asthrough differences in language, nonverbal cues, social norms, and power structures.2.答案根据不同国家而异。
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新编跨文化交际英语教程答案详解
-导言"新编跨文化交际英语教程·教师用书”主要是为使用"新编跨文化交际英语教程”教师配套的教学指南。
"新编跨文化交际英语教程”是在原有"跨文化交际英语教程”的基础上经过全面、系统修订而成,我们对全书做了较大的更新和完善,调整和增补了许多材料,力求使其更具时代性,更适合教学实际和学生需求。
为了进一步推进跨文化交际教学,在多年从事跨文化交际教学和研究的基础上,我们又特地编写了这本"新编跨文化交际英语教程·教师用书”,希望能对使用本教材进行教学的广大教师们,尤其是初次使用这本教材的教师们提供一些必要的引导和实质性的帮助。
为此,我们尽可能地为各单元中几乎所有的部分和项目都提供了参考提示。
除此之外,还补充了一些取自跨文化交际学重要著作的选段,供教师进一步了解相关背景知识和理论基础,以拓宽视野,有利于更好地进行教学。
同时我们还在书后附上了推荐的中文阅读书目(英文阅读书目可参看**外语教育的"跨文化交际丛书”系列)和有关跨文化交际的部分电影资料简介。
"新编跨文化交际英语教程”主要适用于高等学校英语专业教学中的跨文化交际课程,旨在通过课堂教学及相关活动使学生认识跨文化交际对当代世界所具有的重要意义和作用,了解文化对人类生活各个方面、尤其是交际活动的制约和影响,理解并把握交际活动的重要性、丰富性、复杂性,熟悉跨文化交际的基本构成以及所涉及的各种因素,培养跨文化意识,形成和发展对文化差异的敏感和宽容、以及处理文化差异问题的灵活性,提高使用英语进行跨文化交际的技能,为最终获得与不同文化背景人们进行深入交流的能力奠定基础。
通过使用本教材,教师也可从中获得更多有关文化(包括我们自己文化和外族文化)和跨文化交际的知识。
这本教材共分为10个单元,涉及全球化时代的交际问题、文化与交际、各类文化差异、语言与文化、跨文化言语交际、跨文化非言语交际、时间与空间使用上的文化、跨文化感知、跨文化适应、跨文化能力等,包括了跨文化交际的各个方面,对其中一些重要问题都有相对深入的介绍与探讨。
新编跨文化交际英语教程1~7单元翻译
Unit 2 Page 60 Unit 3 Page 96Unit 5 Page 175 Unit 6 Page 215Case 2A common cultural misunderstanding in classes involves conflicts between what is said to be direct communication style and indirect communication style. In American culture, people tend to say what is on their minds and to mean what they say. Therefore, students in class are expected to ask questions when they need clarification. Mexican culture shares this preference of style with American culture in some situations, and that‘s why the students from Mexico readily adopted the techniques of asking questions in class. However, Korean people generally prefer indirect communication style, and therefore they tend to not say what is on their minds and to rely more on implications and inference, so as to be polite and respectful and avoid losing face through any improper verbal behavior. As is mentioned in the case, to many Koreans, numerous questions would show a disrespect for the teacher, and would also reflect that the student has not studied hard enough.Case 3The conflict here is a difference in cultural values and beliefs. In the beginning, Mary didn’t realize that her Dominican sister saw her as a member of the family, literally. In the Dominican view, family possessions are shared by everyone of the family. Luz was acting as most Dominican sisters would do in borrowing without asking every time. Once Mary understood that there was a different way of looking at this, she would become more accepting. However, she might still experience the same frustration when this happened again. She had to find ways to cope with her own emotional cultural reaction as well as her practical problem (the batteries running out).Case 6When a speaker says something to a hearer, there are at least three kinds ofmeanings involved: utterance meaning, speaker’s meaning and hearer’s meaning. In the dialogue, when Litz said ‘How long is she going to stay?’ she meant to say that if she knew how long her mother-in-law was going to stay in Finland, she would be able to make proper arrangements for her, such as taking her out to do some sightseeing. However, her mother-in-law overheard the conversation, and took Litz’s question to mean “Litz does not want me to stay for long”. From the Chinese point of view, it seems to be inappropriate for Litz to ask such a question just two days after her mother-in-law’s arrival. If she feels she has to ask the question, it would be better to ask some time later and she should not let her mother-in-law hear it.Case 7Keiko insists on giving valuable gifts to her college friends, because in countries like Japan, exchanging gifts is a strongly rooted social tradition. Should you receive a gift, and don’t have one to offer in return, you will probably create a crisis. If not as serious as a crisis, one who doesn’t offer a gift in return may be considered rude or impolite. Therefore, in Japan, gifts are a symbolic way to show appreciation, respect, gratitude and further relationship.Keiko obviously has taken those used items from Mary, Ed and Marion as gifts, for she probably doesn’t know that Americans frequently donate their used household items to church or to the community. Mary, Ed and Marion would never consider those used household items given to Keiko as gifts. No wonder they felt very uncomfortable when they received valuable gifts in return.Case 10In Japan, a company is often very much like a big family, in which the manger(s) will take good care of the employees and the employees are expected to devote themselves to the development of the company and, if it is necessary, to sacrifice their own individual interests for the interests of the company, from which, in the long run, the employees will benefit greatly. But for the French, a company is just a loosely- knit social organization wherein individuals are supposed to take care of themselves and their families. Moreover, the way the French make decisions in the family might also be different from the typical Japanese one, which may not often involve females and the power to decide usually lies with the dominating male. As there are such cultural differences between the Japanese and the French, Mr. Legrand’s decision made Mr. Tanaka feel dumbfounded.Case 12In this case, it seems that the Chinese expectations were not fulfilled. First, having two people sharing host responsibilities could be somewhat confusing to the hierarchically minded Chinese. Second, because age is often viewed as an indication of seniority, the Chinese might have considered the youth of their Canadian hosts as slight to their own status. Third, in China, it is traditional for the host to offer a welcome toast at the beginning of the meal, which is the reciprocated by the guests; by not doing so, the Canadian might be thought rude. The abrupt departure of the Chinese following the banquet was probably an indication that they were not pleased with the way they were treated. The Canadians’ lack of understanding of the Chinese culture and the Chinese ways of communication clearly cost them in their business dealings with the visiting delegation.Case 17When these two men separate, they may leave each other with very different impressions.Mr Richardson is very pleased to have made the acquaintance of Mr Chu and feels they have gotten off to a very good start. They have established their relationship on a first-name basis and Mr Chu’s smile seemed to indicate that he will be friendly and easy to do business with. Mr Richardson is particularly pleased that he had treated Mr Chu with respect for his Chinese background by calling him Hon-fai rather than using the western name, David, which seemed to him an unnecessary imposition of western culture.In contrast, Mr Chu feels quite uncomfortable with Mr Richardson. He feels it will be difficult to work with him, and that Mr Richardson might be rather insensitive to cultural differences. He is particularly bothered that, instead of calling him David or Mr Chu, Mr Richardson used his given name, Hon-fai, the name rarely used by anyone, in fact. It was this embarrassment which caused him to smile. He would feel more comfortable if they called each other Mr Chu and Mr Richardson. Nevertheless, when he was away at school in North America he learned that Americans feel uncomfortable calling people Mr for any extended period of time. His solution was to adopt a western name. He chose David for use in such situations.Case 19Talking about what’s wrong is not easy for people in any culture, but people in high-context countries like China put high priority on keeping harmony, preventing anyone from losing face, and nurturing the relationship. It seems that Ron Kelly had to learn a different way of sending message when he was in China. At home in Canada he would have gone directly to the point. But in China, going directly to the problem with someone may suggest that he or she has failed to live up to his or her responsibility and the honor of his or her organization is in question. In high-context cultures like China, such a message is serious and damaging. In low-context cultures, however, the tendency is just to “spit it out”, to get it into words and worry about the result later. Senders of unwelcome messages use objective facts, assuming, as with persuasion, that facts are neutral, instrumental, and impersonal. Indirectness is often the way members of high-context cultures choose to communicate about a problem. Case 21Sometimes our best intentions can lead to breakdowns (故障)in cross-cultural communication. For example, one of the very common manners of touching --- handshaking --- may result in conflict when performed with no consideration of cultural differences. Among middle-class North American men, it is customary to shake hands as a gesture of friendship. When wanting to communicate extra friendliness, a male in the United States may, while shaking hands, grasp with his left hand his friend’s right arm. However, to people of Middle Eastern countries, the left hand is profane (亵渎的) and touching someone with it is highly offensive. Therefore, in Vernon’s eyes, Kenneth was actually an extremely offensive message to him. Case 22In Puerto Rican culture, as in some other Latin American and Eastern cultures, it is not right for a child to keep an eye-contact with an adult who is accusing him or her, while in the United States, failing of meeting other person’s eye accusing him or her would be taken as a sign of guiltiness. As the principal knew little about this cultural difference in using eye-contact, he decided that the girl must be guilty. Generallyspeaking, avoiding eye-contact with the other(s) is often considered as an insult in some cultures, but may signify respect for authority and obedience in other cultures. Case 25For people from the American culture and western European cultures, one’s time should be scheduled into segments or compartments which are to be kept discrete from one another. They prefer to do one thing at a time. They will be annoyed when they have made an appointment with somebody, only to find a lot of other things going on at the same time. They don’t like to interrupt others and be interrupted by other while they are doing something. In contrast, people from many other cultures including the Chinese culture are more likely to operate with several people, ideas, or matters simultaneously. They are more easily distracted and subject to interruptions, which they would not usually mind very much. The miscommunication between Katherine and the director can be ascribed to their lack of knowledge about each other’s way of using time.In this case, to the Chinese director as well as many other Chinese people, it is natural to handle the other things which needed to be dealt with immediately. He may have thought that, in this way, he utilized the time best. But to Katherine and most Westerners, it’s quite different. They tend to do things strictly according to their schedule and appointments with others, which is their concept of using time best.高语境交流和低语境交流(由高到低排列)Japanese, Chinese, Korean, African American, Native American, Arab, Greek, Latin,Italian,English,Frech,Amercian,Scandinavian,German,German-Swiss。
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Unit 5Culture and Verbal CommunicationSome Ideas Related to verbal communication and culture1. Different orientations to communication patternsEast Asian orientation1. process orientation — communication is perceived as a process ofinfinite interpretation2. differentiated linguistic codes — different linguistics codes areused depending upon persons involved and situations3. indirect communication emphasis — the use of indirect communication is prevalent and accepted as normative4. receiver centered —meaning is in the interpretation, Emphasis is on listening, sensitivity, and removal of preconception.North American orientation1. communication is perceived as the transference of messages2. Less differentiated linguistic codes — linguistic codes are not as extensively differentiated as East Asia3. Direct communication emphasis —direct communication is norm despite the extensive use of indirect communication4. sender centered — meaning is in the message created by the sender. Emphasis is on how to formulate the best message, how to improve source credibility and delivery skills2. Direct and Indirect Verbal Interaction StylesThe tone of voice, the speaker’s intention, and the verbal content reflect our way of speaking, our verbal style, which in turn reflects our cultural and personal values and sentiments.Verbal style frames “how” a message should be interpreted. The direct-indirect verbal interaction dimension can be thought of as straddling a continuum. Individuals in all cultures use the gradations of all these verbal styles, depending on role identities, interaction goals, and situations. However, in individualistic cultures, people tend to encounter more situations that emphasize the preferential use of direct talk, person-oriented verbal interaction, verbal self-enhancement, and talkativeness. In contrast, in collectivistic cultures, people tend to encounter more situations that emphasize the preferential use of indirect talk, status-oriented verbal interaction, verbal self-effacement, and silence.The direct and indirect styles differ in the extent to which communicators reveal their intentions through their tone of voice and the straightforwardness of their content message. In the direct verbal style, statements clearly reve al the speaker’s intentions and are enunciated in a forthright tone of voice. In the indirect verbal style,on the other hand, verbal statements tend to camouflage the speaker’s actual intentions and are carried out with more nuanced tone of voice. For example, the overall . American verbal style often calls for clear and direct communication. Phrases such as “say what you mean,” “don’t beat around the bush,” and “get to the point” are some examples. The direct verbal style of the larger . culture is reflective of its low-context communication character.3. Person-Oriented and Status-Oriented Verbal StylesThe person-oriented verbal style is individual-centered verbal mode that emphasizes the importance of informality and role suspension. The status-oriented verbal style is a role-centered verbal mode that emphasizes formality and large power distance. The former emphasizes the importance of symmetrical interaction, whereas the latter stresses asymmetrical interaction.The person-oriented verbal style emphasizes the importance of respecting unique, personal identities in the interaction. The status-oriented verbal style emphasizes the importance of honoring prescribed power-based membership identities. Those who engage in status-oriented verbal interaction use specific vocabularies and paralinguistic features to accentuate the status distance of the role relationships ., in parent-child interaction, superior-subordinate relations, and male-female interaction in many Latin American cultures). While low-context cultures tend to emphasize the use of the person-oriented verbal style, high-context cultures tend to value the status-oriented verbal mode.4. Self-Enhancement and Self-Effacement Verbal StylesThe self-enhancement verbal style emphasizes the importance of boasting about one’s accomplishments and abilities. The self-effacement verbal style, on the other hand, emphasizes the importance of humbling oneself via verbal restraints, hesitations, modest talk, and the use of self-deprecation concerning one’s effort or performance.For example, in many Asian cultures, self-effacement talk is expected to signal modesty or humility. In Japan, when one offers something to another person such as a gift or a meal that one has prepared, verbal self-deprecation is expected. There are set expressions for verbal humility such as “It’s not very tasty” and “It’s nothing special.” The hostess who apologizes to her guests that “There is nothing special to offer you” has probably sent the better part of two days planning and preparing the meal. Of course the guest should protest such a disclaimer and reemphasize her or his gratitude. Self-effacement is a necessary part of Japanese politeness rituals.In the . culture, individuals are encouraged to sell and boast about themselves, for example, in performance review or job interview sessions, or else no one would notice their accomplishments. However, the notion of merchandizing oneself does not set well with the Japanese. In Japan, one does not like to stand out or be singled out, even by others; it is far worse to promote oneself.In many Asian cultures, individuals believe that if their performance is good, their behavior will be noticed, for example, by their supervisors during promotion review situations. However, from the Western cultural standpoint, if my performance is good, I should document or boast about it so that my supervisor will be sure to take notice. This difference is probably due to the observer-sensitive value of the Asian, high-context communication pattern, as opposed to the sender-responsible value of the Western, low-context interaction pattern.We should note that the pattern of verbal self-effacement cannot be generalized to many Arab or African cultures. In Egypt, for example, a popular sayin g is “Make your harvest look big, lest your enemies rejoice”. Effusive verbal self-enhancement is critical to the enhancement of one’s face or honor in some large power distance Arab cultures.Reading IUnderstanding the Culture of Conversation Comprehension questions1. What made the author feel learning to converse in Mexico City was easier for him/her in one way, more difficult in anotherIt's easier because Mexicans service the relationship and they care about everyone in the conversation. But the ir conversation doesn‘t move in a straight line, drifting around both in the topic and in the way they use words.2. Why did the Mexican customer slide into the topic of the full eclipse of the sunFor the Mexican, the conversation starts with one topic, but if another interesting topic seeps in he or she will ride it around for a while. Sticking to the first topic is less important than having an interesting conversation.3. What did the American businessman feel about the Mexican‟s way of conversationFor the American, a conversation should have a topic, and he wants to take a straight line through it from beginning to end. So he felt very impatient about the Mexican‘s way of conversation.4. What “conversational ideal” was represented by the exa mple of a championship skier who was interviewed on TVThe Swedish conversational ideal is to response in a concise manner without elaborating specific details, especially those forself-promotion. .5. What problems are likely to occur if an American talks with a Swede The American may feel totally lost in the conversation since he or she would not get as much information from the Swede as he or she has expected.6. What are the differences between Anglos and Athabaskans in conversationThere are a lot differences between them. For instance, at the beginning of a conversation, Anglos almost always speak first. Athabaskans think it is important to know what the social relationship is before they talk with someone. There is another difference in how long one should talk. Athabaskans tend to have longer turns when they talk with each other, but Anglos expect shorter turns.7. Is it enough just to learn to speak in grammatically correct manners when one learns a foreign language What else does he or she also need to knowIt is far from enough just to learn to speak in grammatically correct manners when one learns a foreign language. One also has to know about the culture of using the language in social life, things like who talks first, who talks next, who opens and closes conversations and how they do it, in order to be able to use the language in culturally appropriate manners.8. In what ways are Chinese similar to or different from the Americans, Mexicans and SwedesIt seems that we Chinese are somewhat similar to Mexicans in the way we are having a conversation. Unlike Americans, we do not usually move in a straight line in a conversation and may also care much about the other‘s feeling.Reading IIThe Way People SpeakComprehension questions1. Why didn‟t the American openly disagree with the ItalianIn general, the American did not enjoy verbal conflicts over politics or anything else.2. What are the differences between “high involvement” style and “high considerateness” styleMany people from cultures that prefer ―high involvement styles tend to: (1) talk more; (2) interrupt more; (3) expect to be interrupted; (4) talk more loudly at times; and (5) talk more quickly than those from cultures favoring ―high considerateness style s. On the other hand, people from cultures that favor ―high considerateness styles tend to: (1) speak one at a time; (2) use polite listening sounds; (3) refrain from interrupting; and (4) give plenty of positive and respectful responses to their conversation partners.3. How do New Yorkers and Californians perceive each other because of their differences in conversational styleTo some New Yorkers, Californians seem slower, less intelligent, and not as responsive. To some Californians, New Yorkers seem pushy and domineering.4. What does the author think is the reasonable way to react to cultural differencesWe should know that the way the other speaks may be different from our way of speaking because he or she must have had a different cultural u pbringing. We shouldn‘t judge the other according to our own standards of what is an acceptable communication style.5. How to determine whether a culture favors a direct or indirect style in communicationOne way to determine whether a culture favors a direct or indirect style in communication is to find out how the people in that culture express disagreement or how they say, ―No.6. On what occasions do American women tend to be more direct than men When talking about emotional issues and feelings, American women tend to be more direct than men.7. What are the goals of indirect communicationIndirect communication aims not to be angering, embarrassing, or shaming another person. Instead, it aims to be saving face and maintaining harmony in general.8. How is “Ping-Pong” conversational style different from “Bowling” styleIn an American ―Ping-Pong‖ conversation, one person has the ball and then hits it to the other side of the table. The other player hits the ball back and the game continues. Each part of the conversation follows this pattern: the greeting and the opening, the discussion of a topic,and the closing and farewell. However, in a Japanese ―Bowling‖ conversation, each participant waits politely for a turn and knows exactly when the time is right to speak. That is, they know their place in line. In Japanese conversation, long silences are tolerated. For Americans, even two or three seconds of silence can become uncomfortable.Case StudyCase 17When these two men separate, they may leave each other with very different impressions.Mr Richardson is very pleased to have made the acquaintance of Mr Chu and feels they have gotten off to a very good start. They have established their relationship on a first-name basis and Mr Chu‘s smile seemed to indicate that he will be friendly and easy to do business with. Mr Richardson is particularly pleased that he had treated Mr Chu with respect for his Chinese background by calling him Hon-fai rather than using the western name, David, which seemed to him an unnecessaryimposition of western culture.In contrast, Mr Chu feels quite uncomfortable with Mr Richardson. He feels it will be difficult to work with him, and that Mr Richardson might be rather insensitive to cultural differences. He is particularly bothered that, instead of calling him David or Mr Chu, Mr Richardson used his given name, Hon-fai, the name rarely used by anyone, in fact. It was this embarrassment which caused him to smile. He would feel more comfortable if they called each other Mr Chu and Mr Richardson. Nevertheless, when he was away at school in North America he learned that Americans feel uncomfortable calling people Mr for any extended period of time. His solution was to adopt a western name. He chose David for use in such situations.Case 18Even if the American knew Urdu, the language spoken in Pakistan, he would also have to understand the culture of communication in that country to respond appropriately. In this case, hehad to say ―No at least three times.In some countries, for instance, the Ukraine, it may happen that a guest is pressed as many as seven or eight times to take more food, whereas in the UK it would be unusual to do so more than twice. For a Ukrainian, to do it the British way would suggest the person is not actually generous. Indeed, British recipients of such hospitality sometimes feel that their host is behaving impolitely by forcing them into a bind, since they run out of polite refusal strategies long before the Ukrainian host has exhausted his/her repertoire of polite insistence strategies.Case 19Talking about what‘s wrong is not easy for people in any culture, but people in high-context countries like China put high priority on keeping harmony, preventing anyone from losing face, and nurturing the relationship. It seems that Ron Kelly had to learn a different way of sending message when he was in China. At home in Canada he would have gone directly to the point. But in China, going directly to the problem with someone may suggest that he or she has failed to live up to his orher responsibility and the honor of his or her organization is in question. In high-context cultures like China, such a message is serious and damaging. In low-context cultures, however, the tendency is just to ―sp it it out, to get it into words and worry about the result later. Senders of unwelcome messages use objective facts, assuming, as with persuasion, that facts are neutral, instrumental, and impersonal. Indirectness is often the way members of high-context cultures choose to communicate about a problem.Case 20It seems that the letters of request written in English as well as in Chinese by Chinese people are likely to preface the request with extended face-work. To Chinese people, the normal and polite way to form a request requires providing reasons that are usually placed before the requests. Of course, this is just the inverse of English conventions in which requests are fronted without much face-work. In the view of the English-speaking people, the opening lines of Chinese requests and some other speech acts do not usually provide a thesis or topic statement which will orient the listener to the overall direction of the communication. Worst of all, the lack of precision and thefailure to address the point directly may lead to suspicions that the Chinese speakers are beating around the bush. To them, the presence of a clear and concise statement of what is to be talked about will make the speech more precise, more dramatic, and more eloquent.However, the Chinese learning and using English in communication may find it difficult to come to terms with the common English tendency to begin with a topic statement. In the Chinese culture, stating one‘s request or main point at the beginning would make the person seem immodest, pushy, and inconsiderate for wanting things. If your speech gives others the impression that you are demanding something, you would lose face for acting aggressively and not considering the others.Thus you‘d be hurting people by claiming something for yourself.In such a situation, it is usually considered a smart strategy if you carefully delineate the justifications that will naturally lead to your request or argument. Therefore, instead of stating their proposition somewhere in the beginning and then proceeding to build their case, Chinese people often first establish a shared context with which to judgetheir requests or arguments. Only after carefully prefacing them with an avalanche of relevant details, as if to nullify any opposition, will they present the requests or arguments.。