高三英语写作训练-投诉信

Round 1
争分夺秒
规则：选手站起来后，要在10秒钟内完成任务。 本轮积分较多的小组具有在Round 2优先 选择任务卡的权利。
Translate the following sentences . Two points each.
1. 我写信的目的是要向你投诉我最近在你们网站
上购买的一双运动鞋(sneaker)。
你们尽快解决问题。
__I’_m__w__ri_t_in_g__t_o_c_o_m__p_la_i_n_a_b__o_u_t _th__e_p_o_o_r_q__u_a_li_ty_ __o_f _th_e__p_r_o_d_u_c_t_s_o_f_y_o_u_r__co_m__p_a_n_y__and ask for
Camp at your School of Language, and I’m writing
to express my unhappiness with your program.
• I took part in the program in order to improve my English but (1) t_o__m_y__d_is_a_p_p_o__in_t_m_e_n_t(使我失望的是),
Translate the following sentences . Two points each.
(1)我写信是要投诉你们餐厅服务差。 I am writing to complain about
__th_e__p_o_o_r_s_e_r_v_ic_e__in__y_o_u_r_r_e_s_ta_u_r_a_n__t . (2)我写信是要投诉你们公司产品质量差, 并要求
I demand either a new pair of black shoes (should) be posted to me immediately or I (should) be given a full refund.
Translate the following sentences . Two points each.
• (你们旅行社组织的). It was promised in your
advertisement that (2)_a_p_r_o_f_e_s_s_io_n_a_l_t_o_u_r_g__u_id_e_
was the only activity organized. You can imagine
how upset I am to have wasted my time and money
and please (5) g__iv_e__h_a_lf_o_f_m__y__m_o_n_e_y__b_a_c＿k (请退还一
I’m writing to complain about a pair of sneakers I recently purchased from your website. 2.更糟糕的是，交鞋的日期推迟了10天。 Worse still, there was a ten-day delay in delivering my shoes. 3. 我要求要么马上寄给我一双新的黑鞋子，要么 全额退款。
21. make an apology to sb./ apologize to sb. 向某人道歉
22. to our disappointment 让我们失望的是...
23. process/ deal with one’s complaint at your earliest convenience 尽快处理某人的投诉
12. change it for a new one/ exchange … for another one 换一件新的 return sth. for a new replacement 更换新的
13. give sb. a full refund 全额退款给某人 declare a full refund 要求全额退款
Round 2
任务达人
规则：Round 1中积分较多的组优先选择 本组Round 2的任务卡。其他组抢任务。 （共6个任务）
任务：在5分钟内小组讨论Passage 1, 2 & 3
Task1 Task3 Task4
123
Task2
Task5 A gift
4
56
• 【Passage 1】Task 1 • Dear Sir,
半钱), or I shall be forced to take the matter further.
•
Yours，
•
Li Hua
【Passage 3】Task 4
5 points
Dear Sir,
I am writing to complain about the two-day trip
to Shenzhen (1)_o_r_g_a_n_iz_e_d__b_y__y_o_u_r_t_ra_v_e_l_a_g_e_ncy
4. 请退还我30%的钱，否则我会被迫采取进一 步的措施。
Please give 30% of my money back, or I shall be forced to take the matter further. 5. 她是个没有耐心的人，根本不耐心回答我的 问题。
She was not a person with patience and didn’t patiently answer my questions at all. 6. 我要求她当面向我道歉。 I demand that she (should) make an apology to me face to face.
9. go wrong 出毛病
There is something wrong with ...... ......出毛病/有问题/出故障 10. return my money to me 退还我钱 give half of one’s money back 退还一半钱 11. apply for… 申请…
solutions to the problem as soon as possible. (3)Since your store has gained a good reputation
for_c_u_s_t_o_m_e_r__sa_t_i_sf_a_c_t_io_n__(客户满意度), I am sure/confident that__y_o_u_w__il_l_p_r_o_c_e_s_s_m_y__ __c_o_m__p_l_a_in_t_a_t_y_o_u__r_e_a_r_li_e_s_t _c_o(n尽ve快n处ien理ce我的投诉).
5 points
• I am writing to complain about the service of the clerk called Li Hua of your restaurant. First of
all, I did make reservations for a table but he forgot about it, (1)_c_a_u_s_in__g_u_s__to__w_a_i_t_f_o_r_h_a_lf__a_n_hour
• (让我等了半个钟). Moreover, I was not told that the prices of some of the dishes had increased (w2o)_urs_ne_ti,_l h_I _efi_na_in_ss_hw_e_ed_rme_d_y_mm_y_e_aq_lu_e(直sti到on我s 吃(3w完)_it)_h._oW_u_ht_ap_ta’_st_ie_n_ce
技巧点拨
1. 开门见山、写明目的--- 投诉（产品/ 服务/ 人） 。 I am writing to complain about______.
2. 所购买产品等存在的问题 3. 你的要求（退货；全额退款; 道歉）
写信时，要注意写信的对象，运用得体的语言表达， 适当增加to my anger…等符合投诉信感情色彩的词或 短语，以加强语气，使表达更加丰富。
3 points
• (3)_W__o_rs_e__s_ti_ll_(更为糟糕的是), no lunch was
provid源自文库d and therefore I had to go to the nearest
restaurant, which was 30 minutes away. It was once
14. for the above reasons 基于上述理由 15. travel agency 旅行社
16. pay for the postage 付邮资 17. make mistakes 犯错误 18. without patience =impatiently 没有耐心 19. be forced to do sth. 被迫… 20. a person with patience 有耐心的人
投诉信
相关短语
1.make reservations for a single room 预订了一间单人房
2. a professional tour guide 一个专业的导游 3. famous tourist attractions 著名景点
places of interest 风景名胜 4. customer satisfaction 客户满意度
• _w__e_re__n_o_t_f_re_s_h__e_n_o_u_g_h_(课程内容简单, 话题不够新颖)
so that students’ interest in English could not be
aroused.
A gift for you. 习作修改
【Passage 2】Task 3
• (得到惩罚) to become more professional.
• Thank you for your consideration.
•
Yours sincerely,
【Passage 2】Task 2 3 points
• Dear Sir / Madam，
•
I have just returned from the English Summer
• (不耐心) when I ordered the meal and he even made a mistake over my bill (4) _b_e_c_a_u_s_e__o_f_h_i_s___
• _c_a_re_l_e_s_s_n_e_s_s_(因为粗心). I demanded that he should realize his mistakes and (5)_g_e_t_p_u__n_is_h_m__e_nt
accompanying instructions 随货使用说明书 5. historical attractions 历史名胜 6. a five-star hotel 一个五星级宾馆
share a room 共住一个房间 7. faulty items/ products 故障产品 8. get punishment/ be punished 受到惩罚
there were too many students in a class, in which
case students were not able to practise a lot. Moreover, (2)t_h_e_c_o_u__rs_e__w_a_s__s_im__p_le__a_n_d__th_e__to_p__ic_s_
said in your ad that (4)__s_tu_d__e_n_ts__c_o_u_ld__b_e________
• p_ro__v_id_e_d__w_i_th__m_a_n__y_c_h_a_n_c_e_s__to__e_n_j_o_y_s_o_c_i_a_l _p_ra_c_t_i_c_e (学生有很多机会参加社会实践活动) but badminton