高三英语写作训练-投诉信
高中英语作文投诉信
高中英语作文投诉信[投诉信范文]Dear Sir or Madam,。
I am writing this letter to express my dissatisfaction with the recent service I received at your restaurant. I visited your establishment on the evening of May 5th with a group of friends, and unfortunately, our experience was far from satisfactory.To begin with, the service we received from the staff was incredibly slow and inattentive. It took nearly 30 minutes for our server to take our drink orders, and even longer for our food to arrive. When it did finally come, several of the dishes were cold and clearly not prepared to the standard we had come to expect from your restaurant.Furthermore, the overall atmosphere of the restaurant was less than welcoming. The music was far too loud, makingit difficult to hold a conversation, and the tables were uncomfortably close together, making it feel cramped and crowded.In addition, I was extremely disappointed with the quality of the food. The dishes we ordered were bland and uninspired, and did not live up to the high standard we had come to expect from your restaurant. It was clear that the chef had not put in the effort to create a memorable dining experience for us.I must say that I am deeply disappointed with the service and experience we received at your restaurant. I have been a loyal customer for many years, and I have always spoken highly of your establishment to friends and family. However, after this recent experience, I am seriously reconsidering whether I will continue to patronize your restaurant in the future.I hope that you will take this feedback seriously and make the necessary changes to improve the quality of service and food at your restaurant. I believe that withsome effort and attention to detail, you can once again provide the exceptional dining experience that your customers have come to expect.I look forward to hearing from you and hope that you will take the necessary steps to address these issues.Sincerely,。
高考投诉信英语作文
高考投诉信英语作文Dear Sir or Madam,I am writing to express my deep concern regarding the recent high school entrance examination (Gaokao) that took place on [insert date]. I am a student who participated in this year's examination and I feel compelled to bring to your attention several issues that I believe warrant your immediate consideration.Firstly, I would like to address the issue of time management during the exams. The time allocated for each subject seemed insufficient to complete the questions thoroughly, which ledto a great deal of stress and anxiety among the examinees.This could have a significant impact on the performance of students who require more time to think through their answers.Secondly, the quality of the examination materials was not up to the standard I expected. There were instances where the questions were ambiguous or poorly worded, which could leadto confusion and misinterpretation. This is particularly concerning as it may affect the accuracy of the assessment.Additionally, I would like to raise the issue of the examination environment. The noise level in the examinationhall was quite high, with various distractions such as construction work going on nearby. This was highly disruptive and made it difficult for us to concentrate on our papers.Lastly, I believe that the marking criteria for some of the subjects were not clear. This lack of clarity can lead to inconsistencies in grading and may not accurately reflect the knowledge and skills of the students.I understand that organizing an examination of this magnitude is a complex task, and I commend the efforts of the examination board. However, I hope that these concerns can be taken into account to improve the fairness and effectiveness of the Gaokao in the future.Thank you for your time and consideration. I look forward to a prompt and favorable response.Yours sincerely,[Your Name]。
高三英语一轮复习应用文写作训练+投诉信+讲义
投诉信文体概述投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。
在语言方面，要注意把握分寸，要公平、公正。
投诉信应包括三个方面的内容：1. 表明写信目的，投诉的内容。
2. 投诉的具体原因。
3. 希望得到的结果。
首段句型:1.我写信是投诉关于……I am writing to complain/make a complaint about…第二段句型：1.我对……不满意有一些主要原因。
首先，……更糟糕的是，……最后，……There are some main reasons why I am not content/satisfied with…. To beginwith, …What’s worse, …Last but not least, …2.为了改善这种情况，我建议你......。
To improve the situation, I suggest that you should…(解决方法).3.我真诚地希望你能改善你们的服务/产品，以及采取恰当的措施防止类似事件再次发生。
I sincerely hope you can better improve your service/product and take proper measures to prevent such mistake arising again in the future.第三段句型：你若能尽快给我一个满意的答复，我将感激不尽。
I would appreciate it if you could give me a satisfactory reply as soon as possible.模板：Dear …,I am Li Hua, one of your customers. I am writing to make a complaint about your service/product.…(事情发生的时间、地点). To my disappointment, I found some problems, which made me upset. To begin with, …(投诉原因一). What’s more, …(投诉原因二). What’s worse, …(投诉原因三), affecting ... seriously.To improve the situation, I suggest that you should…(解决方法). I sincerely hope you can better yourservice/product and that mistake won’t arise again in the future.I am really annoyed about it. I am convinced that you will take my complaints seriously.(另一种段尾表达：I would appreciate it if you could give me a satisfactory reply as soon as possible.)我是李华，你们的一位顾客。
高考英语作文投诉信
高考英语作文投诉信第一篇：高考英语作文投诉信投诉信Dear xiaoli: I am sorry to learn about the problem that has been troubling you recently.My suggestions are as follows: First of all , you should complain directly to the general manager, presenting the warranty , or any other record given to you.Besides , I think it necessary for you to show him what is wrong with the laptop that you bought in their store.Tell him politely but firmly that your computer needs to be changed because it often has a black screen and does not work suddenly.If he ignores it, you had better take a further step---reporting the case to the local consumer’sassociation to have your rights protected.I am looking forward to hearing good news from you.第二篇：高考英语作文投诉信高考英语作文投诉信范文投诉信：汤姆在一家商店购得劣质商品，遂与营业员交涉。
但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封投诉信。
January 3,2003 Dear Manager, Now I am writing to tell you that I bought a TV set from your shop several days ago.But when I brought it home and turned it on, I found it didn’t work properly.So I took it back to the shop and told the assistant what had happened.T o my surprise, your assistant didn’t help me to solve the problem.On the contrary, he shouted at me rudely and refused to examine it.I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop.But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously thinkof the interests of customers.I hope you will look into the matter and give me a reasonable explanation.I am waiting to know how you will deal with it.Thank you for your consideration and I am expecting an early reply.Sincerely yours，Tom第三篇：高考英语投诉信应用文投诉信一、题型特点与写作思路1、题型特点投诉信是写信人对产品或服务表示不满的信件。
高中英语投诉信
高中英语投诉信2022高中英语投诉信范文（精选8篇）高中英语投诉信篇1Dear Sir,With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.Yours sincerely,(Signature)高中英语投诉信篇2Dear Mr. Manager,I'm writing to complain about the poor quality of shoes in your store. One month ago I bought a pair of shoes from your store. It wears well as I like.However, it was broken in less than a month. It disappointed me much.I choose to complain to you because I'm sure you will be able to take back the shoes and pay an indemnity.Yours faithfullyTom高中英语投诉信篇3Dear Manager,I bought a cellphone SQ200 from the The First Department Store several days ago and found that I can't take pictures and send or receice messanges because of the malfunction of the phone.Would you please check the cellphone and replace a new one for me or refund the payment.I hope you could deal with it as soon as possible. Your prompt reply will be highly appreciated. Best wishes,Wang Hua高中英语投诉信篇4Dear Sir or Madam，I used to be a faithful customer of your shopping center for the past years and most of the time i enjoy my experiences of shopping here.However，today i wae irritated by one of your salesman.Today，i was trying to choose some T-shirts suitable for me，but the first several T-shirts i tried were not my style.Therefore，i ask him if there are more ones that can be recommended by him.Unexpectedly，he was so impatient and said rudely，"How do i know what you like".I was hurt.With this letter，i hope i can draw your attention to the flaws in your sales service，which should be improved immediately.Yours sincerelyLi Ming高中英语投诉信篇5Dear sir/madam,We bought the SQ200 cellphone from your company several days ago and found that we can not take pictures and send or receice messanges because of the malfunction which couses us great inconvient.Would you please check the cellphone and replace a new one for us or get a refound for this.I hope you could deal with it as soon as possible. Your prompt reply will be highly appreciated.Best wishesYours sincerelyWang Hua高中英语投诉信篇6Dear manager,June 10th, I bought a TV set in your store adn it was broken in a week.I made a phone call to the service centre in your store. They said that they would make contact to the manufacturer of the TV set and they would come and fix it as soon as possible. But a week passed,no one come to fix the TV. Due to the bad service, I want to return the TV and get my money back.I hope I can get an answer from you soon.yours,Wang Dajun高中英语投诉信篇7Dear mr. russell:I just bought the book great expectations from a major foreign website. However, I discovered some problems about this book when I received it. There's something wrong with the book's binding.The pages are not in order and it's easy to be scattered. I would like for you to change it to a good one and be responsible for it. I also hope that similar situations will not occur again.Please reply me as soon as posible.Sincerely,Li Hua高中英语投诉信篇8Dear Sir or Madam,I, as a devoted customer of your online shop, am writing the letter to file my dramatic complaint about the poor quality of your E-book and the poor attitude of your server.The detailed problems are as follows. To begin with, there is something wrong with screen of the E-book, which has been broken deliberately or unintentionally. In addition, it does not work occasionally, which hamper using ordinarily. Most importantly, the product does not comply with your description previously both in style and faculty. Most importantly, servers response of not providing refund and exchange a new one makes me overwhelmed with outrage.I would appreciate it if you could refund or exchange a new one for me. I’m looking forward to your reply at your earliest convenience.Yours sincerelyLi Ming。
高考英语书面表达应用文写作指导：投诉信(4页)
高考英语书面表达应用文写作指导：投诉信【投诉信写作思路】1.第一段：介绍自己，说明写作目的：投诉。
2.第二段：说明投诉问题、后果，并提出合理建议。
3.第三段：希望给予考虑，并期待对方尽快回复。
【范例】假定你是李华，十天前你从网上订购了一套Harry Potter，昨天才到货，且包装破损，数量不足，请就此向网店客服写邮件投诉。
要点如下：1.介绍购物情况；2.反映存在问题；3.提出解决方案。
注意：1.词数100左右；2.可以适当增加细节，以使行文连贯。
Dear Sir,I am Li Hua,one of your customers,who ordered a set of Harry Potter on your website ten days ago,I’m writing to complain about this online shopping.Some details are as follows. First of all,I didn’t receive them until yesterday.Besides，much to my disappointment,the books were so poorly packed up that the cover of one book was torn.To make matters worse, it is not a complete set, as I found one book missing.In a nutshell, I am disappointed to have received such poor service, and I believe I have right to ask you to deal with this problem.I hope that you either return my money or deliver a new set of books to me.Meanwhile, I’d like to be informed of the process of your dealing with my complaint.Looking forward to your reply.Yours，Li Hua文章亮点1.I’m writing to complain about this online shopping.我写信来投诉这一网上购物。
投诉信(letter-of-complaint)-22届高三英语写作专项
• Dear Sir,
• I’m writing to make a complaint about your shop assistants’ attitude towards their customers.
• When we were shopping the other day in your department store, your assistant didn’t come until we called several times. The woman assistant showed impatience before we made our decision what to buy. And what’s more, she even called ugly names when we decided not to buy things.
D.常用句型
1. 我方写信投诉…… I am writing to complain about…
(e.g.) 我方写信投诉货号为14478的装运。 I am writing to complain about the
shipment of our Order No.14478. 2. 我方对你方提供的服务深感不满。 We are far from satisfied with the
6. 若因延误送货造成的任何损失，我方会采 取合法的行动去追究。
If any loss results because of this late delivery we will be taking legal action.
练习写作
• 写信人：Li Hua • 收信人：店方 • 投诉内容：店员待客粗暴，出语,
高考英语写作之投诉信
put up with / bear / tolerate 忍受
poor service 糟糕的服务
inconceivable 不可思议的
out of one’s expectation 令某人大失所望
look into / go into / investigate 调查
incident / matter 事件
I am going to complain about ...
I am sorry to have to return with this letter... which I received/bought...
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2.投诉原因。 一般讲述对商品质量或售后服务不满意的地方。 常用的表达法有：
2) I am writing to express my dissatisfaction with...
3) There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another,...
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6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.
7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.
高考英语写作技巧投诉信(投诉网上购买到问题运动鞋)
Possible version 2
Dear Sir or Madam,
I’m a regular customer of your online shoe store (Self-introduction) . I’m writing to express (my) dissatisfaction with the low quality product (that) you sent/sold to me. (Purpose of writing)
faults. First,… Second,… Worse still…
2. It is disappointing that there are some problems with the goods and service you offered that need your immediate attention/solution. First, …Besides, …What makes matters worse,…
6. I hope you will look into the matter immediately and give me a reasonable explanation.
7. I hope you will make an informal apology to me.
8. I hope you will take proper measures to prevent this happening again.
3. I’m writing to make a complaint about my unpleasant shopping experience on your online shop. 三、反映问题
高中英语作文投诉信范文
高中英语作文投诉信范文英语是对学生综合能力考核最彻底的一类题型,对单词的掌握、对语法的熟悉程度、谴词的能力都会在写作文的水平中体现的一览无余。
下面，是小编为你整理的高中英语作文投诉信范文，希望对你有帮助! 高中英语作文投诉信范文篇1Dear manager,你好经理：I write this letter to you to make some complaints about the computer I bought in your store yesterday afternoon. There' s something wrong with it. That makes me extremely unhappy.我写这封信给你是为了投诉昨天下午我在你店购买的电脑。
那台电脑有问题。
这让我非常不开心。
The computer cannot be properly shut down when I got it back to the office. When I click the shutdown button, it seems that the machine gives no response. And I'm so annoyed with it.我把它拿到办公室后电脑不能正常关机。
我点击关闭按钮，这机器似乎没有响应。
它让我很恼火。
It's obvious that you didn' t carefully examine the machine before you sold it. I think your store should take full responsibility for selling me the defective machine. I insist that you give me a satisfactory reply. I do want you to give back my money as soon as possible.很明显的在你卖给我之前你没有仔细检查电脑。
高中英语2024届高考投诉信写作讲解和练习
高考英语投诉信写作讲解和练习一、例题引导投诉信在高考中不常见，但模拟题却经常现身，因此对此类型作文题目，我们还是需要加强理解。
【作文题目】你是李华，两月前你从国外网站上买了一套书虫（Bookworm Series)，昨天才到货，书本质量差，缺页，印刷模糊，且客服(customer service staff)态度恶劣。
请你根据以下要点向相关部门投诉，要点如下：1.介绍购物情况2.反映存在问题3.提出解决方案品读下列文章，了解投诉信写作句型Dear Sir or Madam,I’m Li Hua, a customer who bought Bookworm series from your website. Displeased with the quality of the books, I’m writing to convey my complaints.First of all, what disappoints me is that this set of books, not as described, are not only lacking in some pages but also printed unclearly, bringing much inconvenience to me.Worse still, your customer service staff showed a terrible attitude to me and didn’t take it seriously, which has annoyed me most.Thus, considering all factors above, it is my request that you change a new one for me or give me a full refund as soon as possible.All in all, hope you can take my complaints into account.Looking forward to a satisfactory reply.二、写作思路及句型1.自我介绍，表明身份I’m Li Hua, a customer who bought Bookworm series from your website.【句式】I’m Li Hua, 名词（做同位语）+who+动词仿写：我是李华，一个住在你们小区(the apartment complex)的交换生。
8.高考英语写作之投诉信—模板+真题+模拟冲刺高考必备写作素材
八．投诉信【高三模拟考试】假定你是李华。
三月初你在网上买了一双鞋子，打算送给妈妈作为三八妇女节的礼物。
但是，收到货后发现存在若干问题。
请你就此给网店客服写邮件投诉。
要点如下：1.介绍购物情况；2.反映存在问题；3.提出解决方案。
注意： 1.词数100左右；2.可以适当增加细节，以使行文连贯。
首段1.自我介绍※I am one of you customers.※I am Li Hua, a customer of your store/restaurant/hotel.※I am Li Hua, a customer who bought a pair of shoes from your website in early March.2.写作背景※I ordered the shoes for my mum as a gift on Women’s Day. However, to my disappointment,I have come across some problems.3. 写作目的※I am writing to make a complaint about them.※I am writing to complain about them.※I am writing to complain about your unsatisfying service.中间段1.主旨句※There are the following problems.※To begin with, it didn’t arrive on schedule, which missed the Women’s Day.※Besides, much to my dissatisfaction, not only is it the wrong size but it is also of wrong color.※What bothers/annoys me most is the quality of the shoes, for they are not made of genuine leather and give off bad smell.总结：※I am not satisfied（so annoyed）to have received such poor service, and I believe I am qualified to ask you to handle it.※There is no doubt that your service needs to be improved.※I am disappointed with your service.※I hope you can either return my money or deliver/arrange a new pair to me as soon as possible.※I hope you can better your service in case the same matter arises in the future.※I hope you will take the matter seriously and make an effort to solve the problem.※I hope you can look into the case and take effective measures to prevent such things happening again.结尾段※I am really annoyed about it. I would be more than pleased if you could take my complaints seriously. Any early reply is highly appreciated.※I am really annoyed about it. I would appreciate it if you could handle the matter at your earliest convenience. Any early reply is highly appreciated.【模拟演练】假设你是李华，最近跟父母去国外旅行时所居住的旅馆服务不好。
高中英语作文投诉信
高中英语作文投诉信Dear Sir/Madam,I am writing to express my dissatisfaction with the recent experience I had at your store. Last week, I visited your store to purchase a new pair of shoes. However, I was shocked to find that the customer service I received was extremely poor.Firstly, I was not greeted upon entering the store. I had to wander around for several minutes before a staff member acknowledged my presence. When I finally found a pair of shoes I liked, the staff member who served me was rude and unhelpful. They seemed disinterested in assisting me and made no effort to answer my questions or provide guidance.Furthermore, when I tried on the shoes, I discovered that they were of poor quality and did not fit properly. I was disappointed with the lack of variety and the overall condition of the shoes in your store.Overall, I was extremely disappointed with my experience at your store. I hope that you will take my feedback seriously and make improvements to ensure that other customers do not have a similar experience in the future.Yours sincerely,[Name]Title: Disappointment at the Shoe Store - A Customer's PerspectiveAs I left the store that day, I couldn't shake off the feeling of disappointment that lingered within me. The lackluster customerservice and the poor quality of the shoes I encountered had left a sour taste in my mouth. It was disheartening to see a store that I had once held in high regard fall short of my expectations.Reflecting on my experience, I couldn't help but wonder what had gone wrong. Was it a one-time slip-up, or was this indicative of a more systemic issue within the store? As a customer who had frequented the store in the past, I felt a sense of betrayal at the decline in standards.Upon further reflection, I realized that the issues I encountered might not have been isolated incidents. The lack of product variety and the apparent disregard for customer satisfaction suggested a deeper problem within the store's management. It was evident that there was a disconnect between the staff's attitudes and the store's commitment to providing quality products and services.As a consumer, I value transparency and accountability in the businesses I support. I believe that customers deserve to be treated with respect and courtesy, regardless of the circumstances. The dismissive behavior I experienced at the store was a stark reminder of the importance of customer service in shaping the overall shopping experience.Moving forward, I hope that the store's management takes my feedback seriously and considers making necessary improvements. Investing in staff training, improving product quality, and fostering a customer-centric culture are essential steps towards rebuilding trust with customers. By addressing these underlying issues, the store can regain its reputation and attract loyal patrons once again.In conclusion, my disappointment at the shoe store serves as a cautionary tale for businesses everywhere. Customer satisfaction should be at the forefront of every interaction, as it ultimately determines the success or failure of a business. As I reflect on my experience, I am hopeful that the store will heed my feedback and strive to provide a better shopping experience for all customers in the future.As I look ahead, I remain optimistic that my feedback will not fall on deaf ears and that positive changes will be implemented to prevent similar disappointments in the future. Thank you for taking the time to consider my perspective.Sincerely,[Name]。
英语投诉信范文(通用16篇)
英语投诉信范文篇1Florence TrunkemeyerCollege of BusinessBall State UniversityMuncie， IN 47300November 15， 1998General Computer CorporationEngineering Department. Box 73219Fort Worth， TX 76108Dear Sir:With reference to our order 98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged.The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile， we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation.Yours sincerely，(Signature)英语投诉信范文篇2Dear boss:Thank you for reading my letter.Last Sunday is my classmate Mary\'s went to your restaurant so as to celebrated Mary\'s your restaurant was not good than I couldn\'t tolerate that restaurant at service was really bad and the food was most unbearable was the hygiene of the restaurant was horrible,we felt very disgusting.We complained about the food ,the hygiene and the the service to the his attitude was very pride and he ignored was really provoking!Finally ,the waiter drove us dare he was!All of us were very am doubt that whether I would come to your restaurant or not.Yours,Liming英语投诉信范文篇3Dear Sir,I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable.I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me.An early response will be appreciated.Sincerely yours,Donna英语投诉信范文篇4后面还有多篇英语投诉信范文带翻译！Dear Manager，Now I am writing to tell you that I bought a TV set from your shop several days ago。
英语写作---投诉信
• Dear Sirs,
• I’m one of your customers from China. I’m writing to express a complaint about your service. I bought 2 popular English books on your website the other day, which should have been delivered 3 days ago. I have been waiting for 3 days but they don’t appear now.
假设你是李华。上个星期某网店商 品促销时，你订购了一件T恤。打开 包裹，你发现T恤尺码给你发错了， 并且也不是你要的颜色。这种颜色 你穿着显老。请给该网店客服写邮 件投诉。
1. 介绍购物情况 2. 反映存在问题 3. 表达不满并提出解决方案（换 或退）
I’m Li Hua. I’m writing to complain about your service. I ordered a T-shirt from your online shop last week.When I opened the parcel, I was disappointed to discover that the T-shirt you sent me was in the wrong size as well as in the wrong color.What’s worse,when I tried on the T-shirt， I noticed that I looked old in this color.
备战2023届高考英语写作专题10 投诉信(答题模板+亮点句型)讲义
应用文类型6 投诉信万能句型靓丽首句篇1 I am writing this letter to complain about...我写这封信是为了投诉······2 I am writing to inform you that I am dissatisfied with your...我写信通知你，我不满意你的······3 In spite of the inconvenience (that) this letter may cause you, I still want tocomplain about...尽管这封信会给你带来不便，但我还是要抱怨···.··4I am writing to draw your attention to...我写信是想引起你对······的注意。
5 I feel sorry to trouble you but I am afraid that I have to make a complaintabout... 很抱歉，打扰你了，但我恐怕不得不向你投诉··6 I wish to draw your attention to the problem that I bought...我想提醒你注意我买的·····有问题。
7 It makes me extremely angry.这使我非常生气。
优美中句篇1 This is more than I could tolerate.这是我无法忍受的。
2 It really makes my blood boil when this sort of thing happens.发生这种事情真是太气人了。
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was the only activity organized. You can imagine
how upset I am to have wasted my time and money
and please (5) g__iv_e__h_a_lf_o_f_m__y__m_o_n_e_y__b_a_c＿k (请退还一
5 points
• I am writing to complain about the service of the clerk called Li Hua of your restaurant. First of
all, I did make reservations for a table but he forgot about it, (1)_c_a_u_s_in__g_u_s__to__w_a_i_t_f_o_r_h_a_lf__a_n_hour
14. for the above reasons 基于上述理由 15. travel agency 旅行社
16. pay for the postage 付邮资 17. make mistakes 犯错误 18. without patience =impatiently 没有耐心 19. be forced to do sth. 被迫… 20. a person with patience 有耐心的人
半钱), or I shall be forced to take the matter further.
•
Yours，
•
Li Hua
【Passage 3】Task 4
5 points
Dear Sir,
I am writing to complain about the two-day trip
to Shenzhen (1)_o_r_g_a_n_iz_e_d__b_y__y_o_u_r_t_ra_v_e_l_a_g_e_ncy
4. 请退还我30%的钱，否则我会被迫采取进一 步的措施。
Please give 30% of my money back, or I shall be forced to take the matter further. 5. 她是个没有耐心的人，根本不耐心回答我的 问题。
She was not a person with patience and didn’t patiently answer my questions at all. 6. 我要求她当面向我道歉。 I demand that she (should) make an apology to me face to face.
there were too many students in a class, in which
case students were not able to practise a lot. Moreover, (2)t_h_e_c_o_u__rs_e__w_a_s__s_im__p_le__a_n_d__th_e__to_p__ic_s_
accompanying instructions 随货使用说明书 5. historical attractions 历史名胜 6. a five-star hotel 一个五星级宾馆
share a room 共住一个房间 7. faulty items/ products 故障产品 8. get punishment/ be punished 受到惩罚
• (你们旅行社组织的). It was promised in your
advertisement that (2)_a_p_r_o_f_e_s_s_io_n_a_l_t_o_u_r_g__u_id_e_
said in your ad that (4)__s_tu_d__e_n_ts__c_o_u_ld__b_e________
• p_ro__v_id_e_d__w_i_th__m_a_n__y_c_h_a_n_c_e_s__to__e_n_j_o_y_s_o_c_i_a_l _p_ra_c_t_i_c_e (学生有很多机会参加社会实践活动) but badminton
I demand either a new pair of black shoes (should) be posted to me immediately or I (should) be given a full refund.
Translate the following sentences . Two points each.
• (得到惩罚) to become more professional.
• Thank you for your consideration.
•
Yours sincerely,
【Passage 2】Task 2 3 points
• Dear Sir / Madam，
•
I have just returned from the English Summer
你们尽快解决问题。
__I’_m__w__ri_t_in_g__t_o_c_o_m__p_la_i_n_a_b__o_u_t _th__e_p_o_o_r_q__u_a_li_ty_ __o_f _th_e__p_r_o_d_u_c_t_s_o_f_y_o_u_r__co_m__p_a_n_y__and ask for
21. make an apology to sb./ apologize to sb. 向某人道歉
22. to our disappointment 让我们失望的是...
23. process/ deal with one’s complaint at your earliest convenience 尽快处理某人的投诉
• _w__e_re__n_o_t_f_re_s_h__e_n_o_u_g_h_(课程内容简单, 话题不够新颖)
so that students’ interest in English could not be
aroused.
A gift for you. 习作修改
【Passage 2】Task 3
12. change it for a new one/ exchange … for another one 换一件新的 return sth. for a new replacement 更换新的
13. give sb. a full refund 全额退款给某人 declare a full refund 要求全额退款
Round 2
ห้องสมุดไป่ตู้任务达人
规则：Round 1中积分较多的组优先选择 本组Round 2的任务卡。其他组抢任务。 （共6个任务）
任务：在5分钟内小组讨论Passage 1, 2 & 3
Task1 Task3 Task4
123
Task2
Task5 A gift
4
56
• 【Passage 1】Task 1 • Dear Sir,
3 points
• (3)_W__o_rs_e__s_ti_ll_(更为糟糕的是), no lunch was
provided and therefore I had to go to the nearest
restaurant, which was 30 minutes away. It was once
投诉信
相关短语
1.make reservations for a single room 预订了一间单人房
2. a professional tour guide 一个专业的导游 3. famous tourist attractions 著名景点
places of interest 风景名胜 4. customer satisfaction 客户满意度
Translate the following sentences . Two points each.
(1)我写信是要投诉你们餐厅服务差。 I am writing to complain about
__th_e__p_o_o_r_s_e_r_v_ic_e__in__y_o_u_r_r_e_s_ta_u_r_a_n__t . (2)我写信是要投诉你们公司产品质量差, 并要求
• (不耐心) when I ordered the meal and he even made a mistake over my bill (4) _b_e_c_a_u_s_e__o_f_h_i_s___
• _c_a_re_l_e_s_s_n_e_s_s_(因为粗心). I demanded that he should realize his mistakes and (5)_g_e_t_p_u__n_is_h_m__e_nt
Round 1
争分夺秒
规则：选手站起来后，要在10秒钟内完成任务。 本轮积分较多的小组具有在Round 2优先 选择任务卡的权利。
Translate the following sentences . Two points each.
1. 我写信的目的是要向你投诉我最近在你们网站
上购买的一双运动鞋(sneaker)。
• (让我等了半个钟). Moreover, I was not told that the prices of some of the dishes had increased (w2o)_urs_ne_ti,_l h_I _efi_na_in_ss_hw_e_ed_rme_d_y_mm_y_e_aq_lu_e(直sti到on我s 吃(3w完)_it)_h._oW_u_ht_ap_ta’_st_ie_n_ce
I’m writing to complain about a pair of sneakers I recently purchased from your website. 2.更糟糕的是，交鞋的日期推迟了10天。 Worse still, there was a ten-day delay in delivering my shoes. 3. 我要求要么马上寄给我一双新的黑鞋子，要么 全额退款。