商务英语听说对话,酒店英语听说对话,英语口语对话, 酒店接机对话

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酒店英语口语对话

酒店英语口语对话酒店英语口语对话作为酒店每天都会遇到形形色色的客人和状况,为了帮助大家，店铺分享了一些在酒店可能会出现的英语口语对话，希望能帮到大家! 酒店英语口语对话1R: Good afternoon! This is front office. May I help you?G: This is room 1414.I want to ask which one facility needs to pay extra in the hotel.R: Only the spa and massage is for a fee, the others are all free. G: I know it, thank you.R: It is my duty, I am very glad that I can serve you.酒店英语口语对话2R: Good afternoon!Mrs. zhang. Are you checking out now?G: yes. I know I’m a few minutes late.R: It’s not a problem. How was everything?G: The room was great. The bed was really comfortable. And I wasn’t expecting my own mini-bar.R: I’m glad that you like it. Thank you for waiting. The total rate of your room is $300, including service charge. Would you like to check it? G: OK. Let me to see. The figure seems right.R: Here’s your change and receipt. If you need I’ll call the bellboy and he can help you.G: yes. Thank you for your help.R: you’re welcome.Thank you for staying in our hotel. welcome to our hotel again.R: It is my duty, I am very glad that I can serve you.酒店英语口语对话3(R：receptionist G：Guest)R: Good morning, Madam. There is front office. What can Ido for you? G: Good morning. I’d like to check in, please.R: Do you make a reservation?G: A reservation? No.R: May I have your name, madam?G: Shawna Zhang.R:Mrs.Zhang，What kind of room would you like?G: I want to a queen room with bath or shower, and the room with a balcony is better.R: Ju st a moment. I’ll check it up for you.Thank you for waiting. There are two kind of room cater your requirement. Would you like a room with a front view or a near view? G: Let me see. I think near view room is more suitable for me. Can you tell me the rate of the room?R: sure. The daily rate of the queen room is $100.G: As far as I know. It is the off season now. So can I get a discount?R: yes. Staying in our hotel you can get 20 percent discount after the second night.G: that’s great.R: How long will you stay with us? Mrs. zhang.G: Three days.R：I see. May I have your ID card and telephone number please? G: sure. That’s……R: How would you like to make payment, by credit Card or by Cash? G: well, I choose to pay the room rate by cash.R: Would you please pay $500 as deposit? We will return the balance to you when you check out.G: OK. Here you are.R: Now everything is in order. Your room number is 1414. And here is your room card. Please make sure that you have itwith you all the time. G: OK. I’ll tak e good care of it.R: If you are ready, I will call the bellboy and he will take you to your room.G: Thanks a lot.R: You’re welcome. I hope you will enjoy your stay with us.G: I will try. Thank you!。

BEC商务英语模拟情景口语：旅馆

BEC商务英语模拟情景口语：旅馆F: Hello, welcome to prise star hotel. How may I do for you?M: Hi, yes, I have a reservation. My secretary called and booked a room a couple of weeks ago, the reservation should be for a double bed, none smoking room.F: And what name of reservation made under?M: It should be under Steve Johnson.F: Mmm, let me see, it seems there is no Johnson listed for a room for tonight, is there any other name that you reservation list under?M: No, here is the confirmation number, would that help? It is 898007,I had the room booked with a visa cord card.F: Ah, yes, here it is, you have a standard double room, non smoking on the 3rd floor, I just need to see some identification and the credit card you booked the room with if you dont mind.M: Sure, here it is. Would it be possible to check out and pay the bill in the morning, also, what time is breakfast served?F: There is a continental breakfast buffet from 6:00am to 10:00am, its in the lobby.Also you can settle your bill in the morning, but we require a 20% deposit upfront, but I can just keep a record of your credit on file. Ok, Ive got you all set up if you could just sign here, and initial here, here is your room key, anything else I can do for you?M: Yes, could you call me a taxi please?1.商务英语的情景口语练习2.商务英语情景口语精选3.情景口语商务英语4.商务英语情景口语对话5.商务英语情景交际口语6.商务英语情景口语：还盘7.BEC商务英语实用口语8.商务英语BEC初级口语9.BEC商务英语情景对话：客户会议10.我们只招兼职的模拟商务英语情景口语。

商务英语口语情景对话,商务英语必备口语

商务英语口语情景对话,商务英语必备口语篇一：商务英语口语情景对话V: valetL: LunaM: manager R:receptionist Scene OneR: Good afternoon, welcome to Hotel Inn, how can I be service you, madam?L: I’d like to register a room, please.R: All right. Have you ever made a reservation?L: Yes I have.R: Excellent! May I have your full name, please?L: Of course! Luna Luo.R: Wait a moment, oh …yes! Madam, please show me you ID card. L: Here you are.R: ok, thanks. How long do you intend to stay in Tokyo?L: For about seven days.R: what kind of room do you require? A double room with double beds?A double room with twin beds? Or a single room?L: I’d like a single room with a bath, and what’s the rate, please? R: the current rate is 10 000 yen per night.L: that’s a little high. I’m told your hotel isoffering a discount, now. R: yes, we were, but the offer ended yesterday. I’m sorry.L: oh, I see. What services come with that?R: For 10 000 yen you’ll have a radio, a color television, a telephone and a major international newspaper delivered to your room every morning.L: That sounds not bad at all. I’ll take it. By the way, I’d like a quiet room away form the street if that’s possible.R: No problem. A quite room away form the street is preferred. Excuse me, madam, what about your breakfast? Will you be happy to have a proper Japanese breakfast in your room or have it at the breakfast buffet? L: I think I’ll have my breakfast at the breakfast buffet.R: That’ll be fine. Well, it’s all right, Luna. Could you sign your name here, please?L: Sure.R: Thanks. Your room number is 202. Here’s your key. The room bellman will show you to your room. I hope you’ll enjoy your stay. The check-out time is 2 P.M of seventh day later.L: thank you.R: My pleasure. Good luck!Scene TwoV: Good morning, laundry department. Can I help you?L: Yes, I want to have my dress dry-cleaned and ironed. And I want it sent back before 6 P.M, because I want toattend a party this evening.V: I’m sorry, madam. If you have any laundry, pleasefill in the form inhis room and just leave the clothes in the laundry bag behind the bathroom door. The laundryman will be there to collect it at 2 P.M every afterL: Oh, That’s too complicated; can I just send myclothes here?V: I’m sorry you can’t. That’s the regulation here.L: Oh, no!!! I wish to make a complaint. I’d like to see the manager, please.V: Ok.M: I’m the manager here. What can I do for you madam?L: I want to have my dress laundry and send it backbefore 6 P.M this evening, but your valet says I have to fill a form and put it into the bag to wait for the laundry man to collect it. It’s difficult for me! I can’t understand the form. It’s written in Japanese!M: Ok, I see. I’m sorry to hear about that. It’s the rule of our hotel, but I can help you to fill in it. Is it ok?L: Yes! It’s very kind of you! (Filling in the form in room 202).M: Please tell me or you can notify in the list whether you need your dress ironed, washed, dry, cleaned or mended.L: I’d like my d ress dry-cleaned and ironed, what if there is any laundrydamage?M: In such a case, the hotel should certainly pay for it. The indemnity shall not exceed ten times the laundry.L: That sounds quite reasonable. I hope there’s no damage at all. M: Of course, it will be not.L: When can I have my laundry back?M: We’ll deliver it before 5 P.M, I guess! Don’t worry madam; the laundry department has wide experience in their work.L: Excuse me. My money is not enough. I want to exchange some RMB for yen.M: Oh, you’re from China. So I suggest you can exchange your money in the Bank of China. Do you have a map?L: Yeah, here you are.M: Ok, let’s see it. Keep going straight for two blocks, and then turn right. You can see the Bank of China on your right.L: All right! Thank you for your help.M: You’re welcome. Is this your first time to come to Tokyo?L: Yes.M: Which course do you take?L: I’ll take the course that stop at Hakone.M: Oh, I see. But every April, the Japanese celebrate Cherry Blossom Festival. The ground is covered by a carpet of pink and white petals whenthe sakura falls.L: It mus t be beautiful scenery, so I won’t miss it. Thank you for your advice!M: My pleasure. Have a great time in Tokyo.Scene Three(In the Bank of china)B: Hello, what can I do for you?L: I want to change some RMB into yen, and, I want to know what the exchange rate is today?B: The real exchange rate between RMB and yens is about 1 to 12.67. So, what’s the amount you’d like to change?L: Let me think. I want to exchange 10000 RMB, for the time. B: No problem. If that’s not enough, you can use the credit card. L: ok, I see.B: Please fill in this exchange memo in duplicate, your name and the amount you want to change.······.L: Here are the notes and memo.B: Will you please show me your passport?L: Yes, here it is.B: Will you please sign your name on this memo?篇二：完整版商务英语场景对话100主题目录Day today Office日常事务 1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单 Office Talk办公室谈话7 Coworkers同事8 Bosses老板9 Brainstorming集体讨论 10 ting乘公交车上下班 11 The Working Lunch工作午餐 Business Trip商务旅行12 International Business Travel国际商务旅行 13 Dressing for Business商务着装 14 Hotel Situations旅馆情景 15 Negotiating the Subway乘地铁 Client Reception接待客户 16 Receiving Clients接待客户 17 Entertaining Clients招待客户18 Adating Foreign Clients接待国外客户 19 Factory Tours 参观工厂Business ization商务交流 20 Personal Introductions个人介绍 21 Small Talks聊天22 Delivering Bad News传达坏消息 23 Polite Questions礼貌提问 24 Farewells道别 Negotiation谈判25 Clarifying the Stakes说明利害关系 26 Making Concessions做出让步 27 Discussing the Bottom Line讨论底线 28 Accepting and Confirming接受和确认29 Hard Bargainers VS Soft Bargainers强硬的对手和平缓的对手 Company Organization公司结构 30 CEO执行总裁31 Stockholders股东 32 Board of Directors董事会 33 Managerial Staff管理人员 34 Labor Staff普通员工Meetings and Interviews会议和面谈 35 Executing Meetings开会 36 Performance Reviews业绩评估 37 Agendas会议议程 38 Making Requests提出要求 Presentations业务陈述39 Preparation and Developing Your Topic准备和展话题 40 Introductions and Beginnings介绍和开头41 Making Transitions in the Presentation陈述中的过渡 42 Conclusions结论43 O&A (Question and Answer Period)提问阶段 Data数据处理 44 Trends趋势 45 Systems制度 46 Scheduling日程安排 47 SWOT An山sis态势分析 48 Statistical Reports数据统计报告Technology技术 49 Email电子邮件50 Computer Technology计算机技术 51 Running an Internet Business网上做生意 52 Electronic Gadgets数码产品 53 Web based Marketing网上营销 Financial Topics财务话题 54 Costing 成本 55 Budgets预算 56 Auditing审计 57 The Ey经济 58 Fundraising集资 Legal Topics法律话题 59 Confidentiality机密60 Lawyers律师 61 Contracts合同 62 Copyright版权63 Patents专利64 Environmental Regulations环境条例 Marketing Topics营销话题 65 Marketing Surveys市场调查 66 Target Audience目标消费者67 Print and Media Advertising印刷和媒体广告 68 Promotional Events促销活动 69 Developing the Market市场开发Sales Topics销售话题 70 Selling Points卖点 71 Trade Shows贸易展览 72 Sales Reviews检查销售额 73 Product Demonstrations 产品演示 74 Following up on Leads线索追踪 75 Customer Service 顾客服务 International Topics国际话题 76 Sourcing得到供货77 Export／Import出口／进口 78 Exchange Rates汇率79 International Greeting Methods国际问候方式 Big Business跨国公司 80 Mergers合并 81 Competition竞争82 Climbing the Corporate Ladder进入管理层 83 Branch Offices分支机构 84 Consulting咨询Employment Practices雇用惯例 85 Fair Pay公平薪酬86 Recruiting Personnel人员招聘 87 Retirement退休 88 Partnership合作关系 89 R&um6s简历90 Job Interviews求职面试Social and Equality Issues社会和平等话题 91 Women in the Workforce职业女性 92 Discrimination歧视 93 Welfare福利 94 Labor Unions工会95 Strikes and Demonstrations罢工和示威游行 Continuing Education继续教育 96 Management Training管理人员培训 97 Seminars／Workshops研究会／研讨会 98 Company Retreats公司培训 99 Teambuilding团队建设 100 MBA工商管理硕士1 Faxes传真 M: Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There arequite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.F: Getting those Anderson briefs has been harder thanyou can imagine. I have tried to contact their lawyer many times. But every time I call, His secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M: That's highly possible. He knows if we miss ourfiling deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give hima call and see if he can fax them first thing. F: What if I can't speak to him directly?M: Ask his secretary to fax them. It’s the same thing. Have them faxed over with a copy also faxed to Martin’s office.F: How do I find Martin’s fax number? Is he in your roller desk? M: No, but you can also call their office and ask the secretary to give you their fax number. I’ll email you their office number later today. F: Ok, I'll get on it first thing.M: Be sure you do, I need those briefs ASAP M: Did you put this morning's faxes on my desk? I’m waiting for some urgent faxes from headquarters, I'm pretty sure they came in last night. F: Everything that came in the office fax machine last night is all on your desk, but I noticed that some of faxes came through pretty blurred, maybe you take alook at them, if the copy is ueadable, I'll call then and ask them to refax.M: Yeah, you're going to have to call them and get themto be refax. These copies are so dark. I can't make out anyof the words. F: What about that one?篇三：商务英语情景口语商务英语情景口语对话详解：求职面试A: Hello Mr. Jones, please have a seat. Thank you for coming in today. I have read your resume. You completed University in England?B: Yes, I went to Cambridge. After graduation, I started right away into the advertising industry. Later, I made a bit of a switch to focus on marketing research.A: So, what experience do you have?B: I have ten years marketing experience. This includes both entry level and management positions. In my last position, I worked my way up to being director of themarkeing department.A: I can see that from your resume. Your last positionwas marketing director for a pharmaceutical company, is that right? Later, why did you decide to leave your former post?B: I felt after five years in one place, I was ready for something new. I would like to have a job that is challenging, something that I can see and do new things every day. I loved many things about my former job, and I left with amiable feelings on both sides. I was just ready for something new.A: I see. Do you want to work full-time or part-time? B: I would rather work full-time.A: I'll make note of that. Now, what are your salary expectations? B: I am willing to negotiate, but I expect at least $40,000 a year.你好,琼斯先生!请坐.谢谢你今天能来.你的简历我已看过.你在英国上为的大学? 是的,上的剑桥大学.毕业后,我就锒铛入狱了广告工作,后来转回了市场调查. 那么,你都有什么管理工作经验?我做过10年市场销售工作,以及初级职位和管理职位,并在最后的岗位上通过自己的文职人员努力当上了市场部主任. 从简历上能看出去.你最后的职位是制药公司的市场部主任,对吧?那后来你为什么离职?我觉得在一个政府机构干上5年久应该换工作.我喜欢干有挑战性的其他工作,喜欢每天听到新东西,做不同的工作.我很喜欢我以前那份教育工作,而且任何一方我离开时双方也极愉快,我之所以离开时因为想尝试新事物. 我明白,那你想做专职还是兼职?我比较想做专职.我记录一下.好了,你对工资的期望是多少?我愿意商量下,但是我希望每年至少有4万美元的收入.商务英语情景口语对话详解：招待客户A: Mr. Bryant? Hi, I'm Mike from Florence Incorporated.I'll glad you made it okay. How was your flight?B: It was pretty bumpy, also a bit long, all together about 5 hours.A: That is a long flight. You had a layover too, is that right? You must be tired. B: Actually I feel quite rested. I was able to sleep on the plane.A: Good! Here, let me help you with your bag. Is it your first time to Seattle? I'd be happy to take you around thiscity and show you the sights tonight if you're up to it.B: That will be very nice. You're too kind.A: I've already made a hotel reservation for you, let'sgo to the hotel first and drop off your things. Then, I'dlike to have a drink so that we can get better acquainted.I've booked a table at an exclusive restaurant downtown. Afterwards, I've made arrangements to take you to see thecity lights. Seattle’s nightlife can be really quite exciting. How does that schedule sound to you? B: Sounds great. Thank you for your hospitality.是理查德森先生吗?您好，我是佛罗伦萨股份股份有限公司的迈克。

商务英语酒店工作场景对话

商务英语酒店工作场景对话English:Guest: Hello, I would like to check in for my reservation.Front Desk Agent: Good afternoon! Of course, I can help you with that. May I have your name and reservation number, please? Guest: My name is John Smith, and my reservation number is . Front Desk Agent: Thank you, Mr. Smith. I see that you have a deluxe room booked for three nights. Could you also provide a credit card for incidentals and the security deposit?Guest: Sure, here is my credit card.Front Desk Agent: Perfect, everything seems to be in order. You're all set to go. Enjoy your stay!中文翻译:客人: 你好，我想办理入住手续。

前台接待员: 下午好！当然，我可以帮您办理。

请问您的姓名和预订号码是多少？客人: 我的名字是约翰·史密斯，我的预订号是。

前台接待员: 谢谢，史密斯先生。

我看到您预订了豪华客房，共三晚。

您能提供一张信用卡用于杂费和押金吗？客人: 当然，这是我的信用卡。

前台接待员: 很好，一切看起来都挺好的。

您可以入住了。

祝您入住愉快！。

酒店的英语口语情景对话范文

【酒店英语口语情景对话】R:Good afternoon,Sir and Madam.May I help you?下午好,先生夫人,需要我帮忙吗?G:Good afternoon,I'm Jack Wilson.My wife and I have just arrived.We'd like to have a room at your hotel for tonight.下午好,我是杰克威尔逊.我和我的妻子刚刚抵达我们需要今晚在旅店住一晚R:Welcome to our hotel.Have you made any reservations?欢迎来到我们旅馆,你有预约吗?G:I'm afraid not.Could you arrange a twin-bed room with a bath for us?恐怕没有.你能安排一个可以洗澡的双人床房间吗?R:Wait a moment,please...Oh,Room 1111 is available,which commands a good view of Huangpu River.请等一下.哦,可以用1111室,它临黄浦江的景色 .G:Great,l'll take it.How much do you charge?太好了,我定了,多少钱?R:RMB 720 Yuan720元G:OK好的R:Please show me your passports and fill in this registration form.请让我看看你的护照,并填写登记表.G:I'll take care of it.我会搞定的.R:Thank you.Would you please pay RMB 1500 Yuan as deposit?需要付1500元.G:Here you are给你R:Thanks.This is the receipt,key and the room card to Room 1111.The bellman will show you up with your baggage.I hope you'll enjoy your stay with us.这是收据,这是1111房间的钥匙和房卡.侍者将带您和您的行李去你的房间.我希望您能在这里过得愉快.G:That's very kind of you.【酒店退房英语对话】A:What's the matter?A:有什么事情?B:Checking out, please.B:我要退房。

有关酒店英语对话精选

有关酒店英语对话精选英语情景对话作为真实生活的交际模式,作为语言输出的源头,作为语言练习的最佳途径,作为语言教授的媒介,它对于把英语作为外语来学习的学生,扮演着非常重要的角色。

小编精心收集了有关酒店英语对话，供大家欣赏学习!有关酒店英语对话篇1C:Good moring.How can i help you?早上好，需要我帮忙吗?G:I'd like to pay my hotel bill.我想支付我在酒店的账单C:Your name and your room number,please?请告诉我你的姓名和房间号?G:Russell Palmer,room 1101.罗素帕尔默，1101室C:Here you are.Your bill totals RMB 3500 Yuan.这里，您的账单总计人民币3500元。

G:I see.我知道了。

C:How would you like to make the payment,sir?您用什么支付方式，先生?G:With credit cards.What card do you honor?信用卡。

你这用什么样的卡?American Express,Master,International Diner's Club,Visa,International Great Wall,and so on.What kind of card have you got?美国运通，万事达，国际大来俱乐部，VISA卡，国际长城等。

你有什么样的卡?G:Visa card.Visa卡C:Find,Let me take a print of your card.好的，让我为您刷卡吧G:Here it is.在这里C:Wait a moment,please...Sorry to have kept you waiting,Please sign on the print.请等一下....对不起让您久等了，请你看一下吧G:OK好的C:Thank you,sir.Take your credit card and the receipt.We hope you have enjoyed your stay in the hotel.谢谢你，这是你的卡和收据。

商务英语礼仪接待情景对话

商务英语礼仪接待情景对话Business English Etiquette Reception Scene DialogueCharacters:John - Businessman from the United StatesWang Li - Businesswoman from ChinaReceptionist - Hotel receptionist(Scene: A hotel lobby in Shanghai, China. John is waiting at the reception desk to check-in. Wang Li approaches him.) John: Good morning, I would like to check-in. My name is John Smith, and I have a reservation.John: Of course, here it is.(John hands over his passport to the receptionist.)Wang Li: Excuse me, Mr. Smith. I couldn't help but overhear that you have a reservation at this hotel. I'm also here for a business trip. My name is Wang Li. Nice to meet you.John: Hello, Ms. Wang. Nice to meet you too. Are you also checking-in at this hotel?Wang Li: Yes, I am. It's always more pleasant to stay at the same hotel as someone familiar, especially when traveling abroad.Receptionist: Mr. Smith, I have found your reservation. You have booked a deluxe room for two nights. We hope you will enjoy your stay with us. Here are your room key cards.John: Thank you. Can you also provide me with some information about the hotel facilities and any services available?John: That sounds great. Can I also arrange for a wake-up call tomorrow morning at 7 am?Receptionist: Absolutely, sir. We will make sure a wake-up call is set for 7 am tomorrow morning. Is there anything else I can assist you with?John: No, thank you. I appreciate your help.(Wang Li approaches John.)Wang Li: Mr. Smith, may I suggest having dinner together tonight? I know a great restaurant nearby. It's an opportunity for us to exchange ideas and get to know each other better.Wang Li: How about 7 pm? The restaurant is only a short walk from here. I can meet you in the lobby.John: Perfect. I'll see you at 7 pm.Wang Li: Great! It's settled then. I look forward to our dinner and discussing business opportunities.John: Likewise, Ms. Wang. Thank you for inviting me. I'llsee you later.(Wang Li and John exchange business cards.)(Scene: Later that evening, at a restaurant in Shanghai.)Wang Li: I hope you enjoyed your day, Mr. Smith. Shanghai is a vibrant city with many opportunities for business.John: I've heard that before. I believe shared meals can create a bond between business partners beyond the purely professional aspect.Wang Li: Absolutely, Mr. Smith. In China, we value personal connections and trust before engaging in business partnerships.John: I agree. Trust is crucial in business, and building relationships is a vital aspect of achieving that trust.Wang Li: I'm glad we share the same understanding, Mr. Smith.I believe our dinner tonight will contribute to a fruitful business collaboration.John: I couldn't agree more, Ms. Wang. I look forward to working together in the future.(The conversation continues as they enjoy their meal.)NOTE: This dialogue demonstrates a business Englishetiquette reception scene in a hotel setting. It highlights the importance of introductions, showing courtesy to one another,making reservations, asking for help or services, and building relationships through shared meals. The dialogue promotes cross-cultural understanding and showcases the significance of trust in business relationships.。

酒店接待客户英语对话

酒店接待客户英语对话Receptionist: Good evening! Welcome to our hotel. How may Iassist you?客服人员：晚上好！欢迎来到我们的酒店。

我能帮助您什么吗？Customer: Good evening. I have a reservation under the name ofJohn Smith.顾客：晚上好。

我有一个以John Smith名字预订的房间。

Receptionist: Thank you, Mr. Smith. Let me check your reservation. Yes, we have a reservation for you. May I have youridentification, please?客服人员：谢谢您，Smith先生。

让我检查一下您的预订。

是的，我们为您预留了一个房间。

请问您能出示一下身份证明吗？Customer: Sure, here is my passport.顾客：当然可以，这是我的护照。

Receptionist: Thank you for providing your identification, Mr. Smith. Could you please fill out this registration form? It includes your contact information and any special requests you may have.客服人员：谢谢您提供身份证明，Smith先生。

请您填写这份登记表格好吗？上面包括您的联系信息和您可能有的特殊要求。

Customer: Of course, here you go.顾客：当然可以，给您。

Receptionist: Thank you, Mr. Smith. I see that you have requesteda non-smoking room. We do have one available on the 10th floor.Is that still suitable for you?客服人员：谢谢您，Smith先生。

酒店机场迎宾英语口语对话

酒店机场迎宾英语口语对话第一篇：酒店机场迎宾英语口语对话酒店机场迎宾英语口语对话eceiving Guests at the Airport 机场接待客人常用英语口语对话Guest(G): Excuse me, are you the Fortune Hotel airport rep.? Airport Representative(AR): Yes, Mr...? G: Im Robert Hilton from the American Andrew Rice Origin Foundation.AR: My name is Su Hui, Im here to meet you.Welcome to Shanghai!G: Glad to meet you.AR: The pleasure is mine.Is this your first visit to China, Mr.Hilton? G: Yes.Its my very first.Im looking forward to seeing your beautiful country.AR: I hope you will have a pleasant stay here.G: Thank you.Im sure I will.AR: Is this all your baggage? G: Yes, its all here.AR: We have a car over there to take you to our hotel.G: Thats fine.AR: Let me help you with that suitcase.Shall we go? G: Yes, thank you for all your trouble.AR: No trouble at all.This way, please.第二篇：机场接待客人常用英语口语对话 )一．Receiving Guests at the Airport 机场接待客人常用英语口语对话Guest(G): Excuse me, are you the Fortune Hotel airport rep.? Airport Representative(AR): Yes, Mr...?G: I’m Robert Hilton from the American Andrew Rice Origin Foundation.AR: My name is Su Hui, I’m here to meet you.Welcome to Shanghai!G: Glad to meet you.AR: The pleasure is mine.Is this your first visit to China, Mr.Hilton?G: Yes.Its my very first.I’m looking forward to seeing your beautiful country.AR: I hope you will have a pleasant stay here.G: Thank you.I’m sure I will.AR: Is t his all your baggage? G: Yes, it’s all here.AR: We have a car over there to take you to ourhotel.G: That’s fine.AR: Let me help you with that suitcase.Shall we go? G: Yes, thank you for all your trouble.AR: No trouble at all.This way, please.句型操练You must be our long-expected guest, Mr.X from the U.S.您一定是我们盼望已久的客人，从美国来的X先生吧！Very nice/glad/pleased to meet you.幸会I'm delighted to meet you at last.很高兴终于见到您了。

初级商务英语口语之机场接待对话(精选)

1.初级商务英语口语之机场接待对话1.商务建议接待时，应当着装正式，热情主动，并提出为对方拿行李，以显示你对客户的关心。

此外，熟记一些接机时的常用句型并加以活用也是至关重要的，如：i am here to meet you或did you have anice flight?2.商务英语情景对话a:excuse me, but are you mr blake from chicago?对不起，您是来自芝加哥的布莱克先生吗?b:yes,iam.是的，正是。

a:i am from d&b company,i am here to meet you,my name is li fei.我是d&b公司的，我来接您，我的名字是李飞。

b:how do you do, mr.li? i'm glad to meet you!你好，李先生，很高兴认识您。

a:i glad to meet you, too. welcome to beijing!我也是。

欢迎来到北京!b:i thank you! it's very nice of you to come and meet me.谢谢，您前来接我真是太感谢了。

a:you are welcome.oh,let me help you with your baggage.不客气，哦!让我来帮您拿行李吧!b:thanks a lot!非常感谢!a:did you enjoy flight? mr.blake?旅途愉快吗，布莱克先生?a:how long did the flight take?飞机飞了多长时间?b:13 hours non-stop.连着飞了13个小时。

a:i think you must be exhausted. so hope you have a good rest aftersuch a long trip!我想您一定累了，希望您长途旅行后好好休息一下!b:thank you!谢谢!a:it's our pleasure to have you here.i hope you will enjoy your stary here.很高兴您能来，希望您在逗留期间感到满意。

酒店接待英语情景对话

酒店接待英语情景对话英语对话教学是随着对话时代的到来应运而生的。

它吸收了民主、平等的对话主义精神,又融合了语言学派的理论精华,是赋有旺盛生命力的教学形态。

小编精心收集了酒店接待英语情景对话，供大家欣赏学习!酒店接待英语情景对话1R=Reservation Clerk 预定员 G=Guest 顾客R：Good morning. Room Reservations . May I help you?您早，客房预订部，请问有什么可以帮助您?G：Yes，I’d like to book a room.我想预订一个房间。

R：Thank you， sir. For which date and how many guests will there be in your party?谢谢您。

要订在什么时候?您一行有多少人?G：From April 16th to 20th .Just my wife and myself.4 月 16 日到 20 日。

只有我和我太太。

R：From April 16th to 20th ?? .And which kind of room would you prefer， sir?4 月 16 日到 20 日。

请问您想预订哪种房间。

G：A Twin，please.R：Could you hold the line please? I’ll check our room availability.(After a while ) Thank you for waiting ， sir. We have a twin room at US$180 per night， will that be all right?请别挂断好吗?我来检查一下是否有空房间。

(过来一会儿)让您久等了，先生。

我们有空余的双床间，现在价格是每晚180 美元，这样可以吗?G：Ok，I’ll take it.好的，我订了。

商务英语接待吃饭对话

商务英语接待吃饭对话当进行商务英语接待吃饭时，以下是一个可能的对话示例：Host: Good evening, Mr. Smith. I'm glad you could join us for dinner tonight.Guest: Good evening, thank you for having me.Host: Have you been to this restaurant before?Guest: No, this is my first time. It looks lovely.Host: I'm glad you like it. Let's have a seat. Would you like to start with some drinks?Guest: Yes, I'll have a glass of white wine, please.Host: Certainly. And may I recommend the chef's specials for tonight?Guest: That sounds great. I'm open to trying something new.Host: Excellent choice. I'll make sure to order some for the table. By the way, how was your trip to our city?Guest: It was good, thank you. The weather has been nice and I've enjoyed exploring the area.Host: I'm glad to hear that. Our city has a lot to offer. Oh, here comes the wine. Cheers to a successful meeting tomorrow.Guest: Cheers! Thank you for your hospitality.Host: My pleasure. Now, let's enjoy our meal and continue our discussion about tomorrow's agenda.Guest: Sounds good.这段对话展示了商务英语接待吃饭时的常见场景，包括问候、点餐、推荐菜品和交流旅行经历等。

酒店情景英语对话

酒店情景英语对话1. 预订酒店房间顾客：Good morning! I would like to make a hotel reservation.前台：Good morning! How can I assist you?顾客：I would like to book a double room for two nights, from October 10th to October 12th.前台：Sure! May I have your name, please?顾客：My name is John Smith.前台：Thank you, Mr. Smith. Let me check our avlability for those dates. Yes, we do have a double room avlable for you.顾客：That’s great! How much is the room per night?前台：The room rate is $100 per night, so for two nights, it will be a total of $200.顾客：Perfect. Can you please confirm the reservation and provide me with the detls?前台：Certnly. I have reserved a double room for you, Mr. Smith, from October 10th to October 12th, for a total of $200. Please note that check-in time is 2 PM and check-out time is 12 PM.顾客：Thank you very much. I look forward to my stay at your hotel.2. 在酒店入住前台：Welcome to our hotel, Mr. Smith. May I have your reservation detls?顾客：Yes, my name is John Smith and I have a reservation for a double room from October 10th to October 12th.前台：Thank you, Mr. Smith. Let me check your reservation. Yes, here it is. Could you please fill in this registration form?顾客：Sure. Here you go.前台：Thank you. May I have your passport, please?顾客：Here is my passport.前台：Thank you, Mr. Smith. Your room number is 302. Here is your key card. Please note that breakfast is served from 7 AM to 10 AM in the dining area on the ground floor.顾客：Thank you for the information. Is there a gym in the hotel?前台：Yes, we do have a gym on the third floor, open from 6 AM to 10 PM.顾客：Great! Thank you for your help.3. 需要额外的服务顾客：Excuse me, I would like to request some additional services.前台：Of course, how may I assist you?顾客：First, I would like to request a wake-up call for 7 AM tomorrow morning.前台：Certnly, Mr. Smith. I have scheduled a wake-up call for 7 AM tomorrow for you.顾客：Thank you. Also, I would like to request an iron and ironing board in my room.前台：Sure, I will have them delivered to your room right away.顾客：Thank you very much. One last thing, I need a taxi to the rport tomorrow at 9 AM.前台：Noted, Mr. Smith. I will arrange a taxi to pick you up at 9 AM tomorrow.顾客：Thank you for your assistance.4. 结账顾客：I would like to check out and settle my bill, please.前台：Certnly, Mr. Smith. May I have your room number?顾客：My room number is 302.前台：Thank you. Let me prepare your bill. Here is your itemized bill. The total amount due is $200.顾客：Great. Could I pay by credit card, please?前台：Certnly, Mr. Smith. Please insert your card into the card reader.顾客：Here is my card.前台：Thank you, Mr. Smith. Please enter your PIN number.顾客：Done.前台：Your payment has been processed successfully. Here is your receipt. Thank you for staying with us, Mr. Smith. Have a safe trip!顾客：Thank you for your hospitality. Goodbye!。

商务接待英语情景口语对话

商务接待英语情景口语对话商务接待英语情景口语对话一、情景口语1. 到达酒店A: Hello, sir, welcome to our hotel. May I help you?B: Yes, I'm checking in.A: Sure.Could you show me your passport, please?B: Here you are.A: How many nights are you staying with us?B: Three nights.A: OK. I have a room for you on the 8th floor. Please fill out this form.B: Sure, thank you.2. 办理离店手续A: Good morning, sir. Do you need help?B: Yes, I'm checking out.A: Alright, do you have your room key?B: Yes, here it is.A: Let me check the computer. Yes, you have a single room for three nights. Can I get your sign, please? Here is your bill. B: Here you are.A: Please sign here. Everything is OK. Thank you for stayingwith us.B: Thank you.3. 查询物品A: Can I help you?B: Yes, I lost something during my stay.A: What is it?B: It's a blue scarf with red dots on it.A: Let me check. Oh, here it is.B: Really? Thank you so much.4. 查询酒店设施A: Hi, can I help you?B: Yes, I'd like to know if your hotel has a gym.A: Yes, it does. It's located on the 3rd floor.B: Great, thank you very much.5. 询问餐厅A: Good morning. What can I do for you?B: Can you tell me where the restaurant is?A: Yes, sure. It's on the 1st floor.B: What kind of food do they serve?A: They serve a variety of dishes, including western and Chinese cuisines.B: Thanks.二、英语口语练习1. 你想要预订多少晚？How many nights would you like to book?2. 请出示你的身份证件。

商务英语听说对话,酒店英语听说对话,英语口语对话, 酒店接机对话

A : Excuse me , I am lily I am the Export Manager of Guangzhou Cosmetics limited company I am here to meet you with you on behalf of my company , You must be our long-expected guest,Mr.wilson from Canada ?B: Yes ，Thank you for coming to meet me .A：Welcome to Guangzhou and very nice to meet youB: i t’s very kind of you to meet me at the airport．A：It is my pleasure. And Mr.wilson , how was your journey? I hope you had a good trip.B: Yes , Well，it was a long but smooth flight.A：You must be very tired after such a long trip.B: Well ,yes ,just a little.A：May I help you with your baggage, Mr.wilson ？B: I t’s very kind of you. Thank you very much.A：Mr.wilson ？this way please .And how do you think the weather ?B: I Like it , a sunny dayA：Mr.wilson we need to take a car to hotel ,I have booked a room for you.B: I t’s great ,I also want to have a nop.A：Well, Mr.wilson , if you don’t mind , you can have a rest .I will wake you up when we arrive.A：Excuse me, Mr.wilson ,I’m sorry to interrupt you but we have arrived at the hotel .B: Well, I’m well now. Thanks for waking me up.A：Mr.wilson let’s go to the hotel,and please give me your luggage again.B: I t’s so good .thanks.A：Mr.wilson , come in ,please. This is your room ,if you need some help, please call me .And I t’s my calling card.B: Thanks for your warm receptionA：I will recept you in the evening, our company is going to hold a welcome dinner. Take care and have a nice trip Mr.wilson .B: I will,Thanks again for all your help .。

酒店英语情景对话

酒店英语情景对话关于酒店英语情景对话对话，指两个或更多的人用语言交谈，多指小说或戏剧里的人物之间的。

接下来由小编为大家整理出关于酒店英语情景对话，仅供参考，希望能够帮助到大家！酒店英语情景对话1Hello,Mr.Konnor This is Reception.您好，Konnor先生吗？这里是前台接待处。

A taxi will be waiting to take you to the airport at 6:00 tomorrow morning.出租车将在明天早上6:00等着接您去机场。

Great.And how much will it be太好了，大约多少钱？To the airport it should be about 60 yuan.去机场大约60元。

I’d like to check out.我想结账离店。

Have you settled bill您结账了吗？No.I’d like to do that now.还没有，我想现在结账。

You can settle your bill at the Finance Department on the fourth floor.您可以在四楼的财务部结账。

Okay.I’ve paid my bill.好了，我已经结完帐了。

Hello.I’ve come to pay my bill.您好，我来结账。

Okay.Just a moment please.Let me get our copy。

好的。

请稍等，我拿一下我们的账单。

will that be cash or charge请问是付现金还是记账？Charge.I’ll put it on my American Express.记账。

请计入我的'运通卡。

May I take your order now, sir先生，现在可以帮您点菜了吗？Yes, please. I’d like to start with the chicken soup.可以了。

酒店商务英语对话

Hotel Business English DialogueUnit 1 Room ReservationFIT Reservation（R: Reservation Clerk; G：Guest）R: Good morning, Friendship Hotel. Room Reservation. May I help you?G：Yes, I’d like to reserve a double room from the 4th to the 6th of July?R: one moment, please…Yes, Sir, we have a room available.G: What’s the room rate per night?R: 165US dollars. Will that be all right?G: Yes, that will be fine.R: May I have your name and telephone number?G: Sure. My name is Mr. Hibbard. That’s H-i-b-b-a-r-d. My telephone number is 0044-0253-720299.R: Thank you, Mr. Hibbard. You’ve reserved a double room from the 4th to the 6th of July, and the telephone number is 0044-0253-720299.G: Yes, that’s right. Thank you.R: It’s my pleasure. We look forward to your arrival.Group Reservation（R: Reservation Clerk; G：Guest）R: Good afternoon. Yellow Dragon Hotel. Can I help you?G：Yes, a group of American scholars will be attending a Tourism Symposium next month in Beijing. I want to reserve 5 double rooms for them.R: For when, Sir?G：From July 14th to 16th.R: Just a moment, please. Let me check the reservation list… Yes, we can reserve 5 double rooms for you for those dates.G：Thank you very much. Is there any discount for group reservation?R: Yes, we can have a special rate for group reservation. We’ll give you 10% off.G：That’s great! I confirm the reservation then. My name is Wang Qiang.R: All right. Mr. Wang, 5 double rooms from July 14th to 16th.G: That’s right. Thank you.Changing a Reservation（R: Reservation Clerk; G：Guest）R: Great Wall Hotel. Room Reservation. Can I help you?G：Yes, this is Anne calling from London. I’ve gotten into trouble, you know. I reserved a room at your hotel for July 4th ,5th and 6th ,but since the trade negotiation has been postponed until July 15th ,16th and 17th , I have to change the dates of the reservation.R: How did you make the reservation, Miss?G：By E-mail, a week ago.R: Your name, please?G：Anne Butler.R: Anne Butler. Yes, here we are. A single room, your reservation is guaranteed by your credit card.G：Right. Do you think it’s possible for me to do so?R: Let me see… Yes, we have a room available.G：Thank you very much.R: It’s my pleasure. Good-bye.A Face-to-Face Reservation（R: Reservation Clerk; G：Guest）R: May I help you, sir?G: Yes, I want to book a suite from June 3 to 8.R: Which kind of room would you like?G: What exactly is a standard suite?R: Our standard suite has a single bedroom with sitting room and bathroom.G: Does it have a kitchen?R: No. we have kitchenette in the apartments.G: I see. If I took an executive suite, what would I get?R: The executive suite has a very attractive entrance hall, a sitting room with a fax machine and DVD player.G: How much is an executive suite per night in US dollars?R: It is $300 per night plus 15% surcharge.G: I would like taking an executive suite.R: Thank you. May I have you name,sir?G: It is Mr. Tom Carter.R: An executive suite for Mr. Tom Carter during June 3 to 8. And may I have your arrival time and telephone number?G: Yes, I’m going to arrive around 3:00 p.m. on June 3 and my number is 4527 8836.R: Thanks. We will reserve your room until 6:00 p.m. June 3, if there is any change, please let us know, We are looking forward to serving you.G: Thank you.Dealing with a Reservation Mix-upDesired Room Being UnavailableDialogue: (C=Clerk, G=Guest)C: Which kind of room would you prefer?G: A double room, please.C: Could you hold the line, please? I’ll check your room availability for those days.Thank you for waiting. I’m afraid we have no double rooms available but we can offer you a twin room.G: I see. How much will that be?C: We have a twin at RMB￥250 and at RMB ￥400. Which would you prefer?G: I’ll take the one at RMB￥250.C: Thank you, sir.When the Hotel Is FullDialogue: (C=Clerk, G=Guest)C: Good morning ,Room Reservations, May I help you, sir?G: I’d like to make a reservation.C: Which date would that be?G: For the night of April 8th for one night.C: Could you hold the line, please? I’ll check our room availability for that day…Thank you for waiting, sir. I’m afraid our hotel is fully booked on that night. Is it possible foryou to change your reservation date?G: No, that’s not possible.C: We might have cancellations. Could you call us again closer to the date?G: Sure, but if you do have any cancellations, could you let me know as soon as possible?C: I’m very sorry, sir, but we are unable to do that. We would appreciate it very much if you could call us instead.G: Well, if that’s the case…C: Well, very sorry, sir. We hope you understand.Can’t Be Booked for All the Nights RequestedDialogue: (C=Clerk, G=Guest)C: Good morning, Room Reservations, May I help you, sir?G: Yes, I’d like to reserve a room.C: Which date would that be?G: I’d like a twin room for 6 nights from May 15th.C: Could you hold the line, please? I’ll check our room availability for those days…Thank you for the waiting, sir. We have a twin available for four nights form May 15th to 18th and also for May 20th ,but I’m afraid there is none available on the night of May 19th.G: Well, do you have two singles for the night?C: I’m very sorry, sir, but we are fully booked for all types of rooms on that night.G: I see, Can you book me into another hotel in the area?C: I’m afraid we don’t have any information on their room availability. Would you like me to book you for all nights except the 19th.G: I’ll think about it and let you know.C: Thank you, sir. We look forward to hearing from you.A Lower Quality Is OfferedDialogue: (C=Clerk, G=Guest)C: Which kind of room would you prefer?G: I was in a twin room for single use last time. The same type will be fine.C: I’m very sorry, sir, but I’ m afraid no twin rooms are available on that day. Would you mind a smaller single room at RMB￥250 instead?G: Yes, that’s all right.C: Thank you, sir.Unit 2 ReceptionRegistering a Guest Who Has a ReservationR: Receptionist; G: GuestR: Good afternoon. Welcome to China World Hotel. What can I do for you?G: Yes, I have a reservation with you.R: In whose name was the reservation made?G: John SmithR: Wait a minute, please. I’ll check the reservation record…Yes, we have the reservation under your name. Could I see your passport, Sir?G: Here you areR: Would you please fill in this registration form?G: Of course. Here it is. Is that all right?R: Yes, thanks. How will you be paying?G: By credit card.R: Here’s the key card to room1205. The bellboy will show you to your room.G: Thank you.R: You’re welcome. Hope you’ll enjoy your stay with us.Registering a Walk-in GuestR: Receptionist; G: GuestR: Good morning, Ma’am. May I help you?G: Yes, my name is Nancy Green. I’d like to have a single room with bath for tonight. R: Have you made a reservation.G: I’m afraid not.R: Wait a moment, please. Let me see…Yes, we have a room available. May I have your passport to fill out this registration form for you?G: Certainly. Here you are.R: How will you make your payment?G: In cash.R: Would you please sign your name here?G: Yes. Thank you.R: Enjoy your stay with us.Registering a Group Who Has a ReservationR: Receptionist; G: GuestR: Good afternoon, ladies and gentlemen. Who is the group leader?G: That’s me. We’ve made a reservation in your hotel.R: Nice to have you here. I’m Zhao of the Front Desk. Is there any change in your schedule or in the number in your group?G: We have the same schedule, but I’m afraid we have to make arrangements for one more person, that is, Mr. Smith’s thirteen-year-old boy.R: If we weren’t so heavily booked, I could offer you two adjoining rooms. But now I can only suggest putting an extra bed in the bedroom. Will that do?G: I suppose it will have to. What is the rate difference?R: You only need to pay $15 extra.G: Great. Done then.R: Would you please help the members of your group to complete the registration cards?G: OK.(After they have finished filling out their registration cards)R: Your key cards and breakfast vouchers are all in these envelopes with your names on them. If you want to make room-to-room calls, please dial 9 first and then the room number.G: Thank you very much.R: By the way, we have a dance party on the third floor this evening. It stars at 8:00 p.m.G: That sounds interesting. Thank you for the information.R: Hope you have a pleasant stay here.Leaving a MessageC: Clerk ;V: VisitorC: Good morning, Sir. Can I help you?V: I’ve come to see a friend, Mr. Black, in room 1248.C: One moment, please. Let me check…Oh, yes, Mr. Black is staying with us. I’ll call to see if he’s in. Sorry, Sir. Mr. Black is not in at the moment.V: May I leave a message for him?C: Certainly, Sir. Please write your message here. (Two minutes later)V: I’ve finished. Here you are.C: The message is for Mr. Black in room 1248 from Mr. Peter Brown. Is that correct? V: That’s right.C: Thank you. I’ll be sure that Mr. Black gets your message.V: Thanks a lot.C: You’re welcome.Extending the StayR: Receptionist; G: GuestR: Good morning, Sir. Can I help you?G: I’m due to check out tomorrow, but I’d like to extend my stay by two days.R: Could I have your name and room number?G: Tom White in room 1002.R: Please wait a moment, Mr. White. I’ll have to check the reservation records…I’m sorry, but we are expecting several tour groups to arrive today. They have booked all the rooms on the 10th floor.G: What can be done then?R: If you don’t mind transferring to another room, we may manage it for you. We usually have cancellations or no-shows.G: That’s quite all right. Thank you.R: It’s my pleasure.Providing the Guest with InformationC: Clerk; G: GuestC: Good afternoon, Sir. May I help you?G: Good afternoon. I wonder if you could tell me where the nearest bus station is. C: Sure. Where would you like to go?G: To the art gallery.C: Then, you don’t have to take a bus. It’s no distance at all, only about a 10-minute walk.G: Really?C: Yes. Get out of the hotel, go right to pass the next traffic lights, and the art gallerywill be on your right. You can’t miss it.G: That’s great! Thanks a lot.C: It’s my pleasure.Changing the RoomR: Receptionist; G: GuestR: Front Desk, may I help you?G: Yes. I’d like to move to another room because the air-conditioner in this room doesn’t work.R: I’m sorry. Let me check the reservation list.(One minute later)R: Yes, we have a room available, and you can move to it.G: That’s good.R: What’s your room number?G: Room 1206.R: I’ll send a bellboy over to help you with your luggage.(Two minutes later at the Front Desk)R: Will you please fill out this registration form?G: Sure. Here you are.R: Thank you. I’m very sorry for the inconvenience.Unit 3 Concierge serviceShowing the guest to the room(B: Bellman; G: Guest )B: This way, please. Room 1208 is at the end of the corridor.G: The corridor is nice.B: I’m glad you like it.(The bellman unlocks the door and turns on the lights and leads the guest in)B: Here’s your room, Ma’am.G: Thank you.B: Here’s the television. It has 30 channels.G: That’s great, I like watching TV.B: This is your air-conditioning control unit. Let me show you how to use it.G: I see. By the way, where can I get a brochure about your hotel? I need to know more about your services.B: Oh, it’s on the desk. Here it is.Calling a taxi for the guest(D: Doorman; G: Guest)(A couple have just checked out. A doorman approaches them)D: I’m the doorman here. May I help you?G: Yes, could you call a taxi for us? We’ve just checked out.D: Certainly, Sir. Where are you going?G: The airport.D: Just a moment, please.(One minute later)G: The car is waiting for you at the entrance.D: Thanks. Would you help us with our luggage?G: Sure.(After the doorman puts all the luggage in the car)D: You’ve got three pieces of luggage in all. Is that right?G: Yes, that’s right. Thank you.D: You’re welcome.Sending the bellboy to help the guest with the luggage(C: Concierge; G: Guest)C: Good morning. Concierge. May I help you?G: Sure. I’m leaving soon. I called you and asked for a bellboy. But 20 minutes have passed and he’s still not here.C: I’m sorry about that and I’ll send another bellboy right away. Your name and room number, please?G: Lisa Black, room 1406.C: Room 1406. All right. Could you wait in your room, please, Ma’am?G: Well, I’m afraid I won’t be able to wait for him in the room because I have to meet someone in the lobby right now. I’ll just leave the baggage at the door.C: All right, you go ahead, please. We can take good care of your luggage. By the way, please be sure to put your name tag on the cases.G: I will. Thank you very much indeed. And where can I collect my luggage?C: Right here at the Concierge Desk.G: All right, very good. See you.C: See you then.Unit 4 OperatorInternational Phone Call（O：Operator; G：Guset）O：Beijing Hotel, can I help you?G：Yes, I’d like to make an international call.O：Certainly, Sir. Which country are you calling?G：Germany.O：All right. Do you want to make it a pay call or a collect call?G：I think I’ll pay for the call myself. A pers on-to-person call, please.O：All right, what’s the name of the person you are calling?G：Jenny Brown.O：Could you spell the name for me?G：It’s Jenny J-e-n-n-y Brown B-r-o-w-n.O：And the phone number, please?G：The country code is 49, and the phone number is 228429.O：Thank you. I’ll try to contact her. Would you please hang up the phone and wait for a minute?G：Sure.Taking Messages（O：Operator; G：Guset）O：Beijing Hotel, Can I help you?G：Yes, can you put me through to Mrs. Wang in room 1207, please?O：Certainly, Sir. Could you wait a moment while I put you through?（One minute later）G：Hello, Sir. I’m afraid there is no response. Would you like to leave a message for her?O：Thank you. Just tell her I’m going to call on her by this evening at about 9:30. G：May I have your name?O：Yes, it’s Tom Lee.G：Would you like to give me your telephone number, so she can ring you back if necessary?O：Yes, good idea. My number is 86090015.G：Thank you, goodbye.O：Bye.Wake-Up Calls（O：Operator; G：Guset）O：Beijing Hotel. Can I help you?G：Yes, I’d like to be awakened tomorrow morning.O：Certainly, Sir. At what time?G：At 6:30 a.m.O：We have a computer wake-up service. Please dial 5 and then 0630 for the time. There must be five digits in the final number.G：50630. I see.O：That’s right. Our computer will record the time and your room number.G：Thank you.O：You’re welcome. Have a good night.Unit 5 EnquiriesTo Recommend some places for the guestG: Guest E=Clerk of EnquiresG: Excuse me, how can I get to the nearest food market?E: There is a Seven-Eleven drug store by the West Gate of our hotel.G: Well, I want to take some pictures of local food market.E: I see, The nearest food market is around 2 kilos away. I would suggest you take a taxi.G: Good idea.E: It only takes about 7 minutes; and the fare should by 10 yuan at most, Shall I write it down in Chinese for you?G: Yes, please!To show the way to the guestG: Guest E=Clerk of EnquiresG: Excuse me, how can I get to the Canton Fair? Do you mean the new one in Pazhou?G: Yes.E: You may take our shuttle bus.It’s available from 8 am to 6 pm, leaving each hour on the hour.G: My dear, it’s 8:10! I must have missed the bus.E: I’m afraid so. How can I help you?G: I’m in a hurry. How to get there by myself?E: You may take a taxi or Metro Line 2. Now is the rush-hour, I suggest you take the metro. The nearest metro station is just 5 minutes’ ride from here.G: And how can I get to the Fair by metro?E: Please take Line 2 to the Pa Zhou direction, and get off at the Xin Gang East Station; through Gate A you’ll get to the Exhibition Center.Information about attractionsG: Guest E=Clerk of EnquiresG: Is there any attraction nearyby? I have ond day off and would like to spend it on sightseeing.E: I would suggest you a tour to Kaiping Diallou and Villages.G: What’s special about it?E: Diaolou is a multi-storied defensive village house. That attracion shows a complex of Chinese and Western structural and decorative forms, and was listed as a World Cultural Heritage Site in 2007.G: That’s great! How far is it?E: It’s about two hours’ ride from the hotel, perfect for a one-day tour.G: Thank you, that’s fantastic.E: If you like, I can contact a travel agency to arrange it for you.Unit 6 Check out servicePaying in cash（C: Cashier；G：Guest）C: Good morning , sir. Can I help you?G: Yes, I’m leaving today. Can I have my bill?C: Your name and room number, please?G: Grant Wood, room 1022.C: Yes, Mr. Wood. Please wait a moment, I’ll check it for you…OK, have you use d any hotel services, Mr. Wood?G: Yes, my friend and I just had breakfast. I had three dinners and three lunches in the restaurant and I signed for a brandy at the lobby bar. I made a couple of calls to our Hong Kong office.C: OK, Mr. Wood. Here’s your bill. The total is 1,250 dollars. How would you liketo make the payment?G: I’d like to pay in cash. Here you are.C: Thank you. And here’s your receipt.G: Oh, is it possible to leave our luggage until we’re ready to leave this afternoon? We’d like t o do some more shopping.C: Yes, we’ll hold it for you.G: We’ll be back by 3:00 p.m.C: That will be all right. Have a nice day!G: Thank you.Paying by Credit Card（C: Cashier；G：Guest）C: Good morning. Can I help you?G: Yes, could I settle my bill, please?C: Yes, of course. May I have your name and your room number, please?G: Tom Marine, room 708.C: OK, Mr. Martine, here’s your bill. The total is 1,200 dollars.G: Hmm, the figure seems right.C: How do you wish to settle your account, Sir? In cash or by credit card?G: By credit card, please. And what kind of credit cards do you honor?C: We accept Master Card, Diner’s Card, American Express, Visa and Federal Card. G: Then I’ll put it on my Master Card.C: OK, by the way, there’s a 4% merchant commission you must pay it you use a credit card.G: OK, here you are.C: Thank you. Would you sign here, please? Here’s your receipt.G: Thank you very much.Paying on a Company Account（C: Cashier；G：Guest）G：I’d like to check out now.C: OK. May I know your name and your room number, please?G：Tony Jackson in room 258.C: Just a moment, please. I’ll draw up your bill for you.G：OK.C: Mr. Jackson, here’s your bill. It totals $2,600. How would you like to make the payment?G: On the company account, please.C: Yes, it’s ABC Company, America.G: May I have two of your business cards?C: No problem.G: Just a moment, please… Thank you for waiting. Could you sign here, please? C: Sure. Here you are.G: Thank you. We hope to see you again soon.Unit 7 Business CenterSending a fax（A：Assistant；G：Guest）G：Excuse me. I want to send a faxA：Yes, To which country, Sir?G：To Canada.A：Could you give me the fax number, please?G：Yes, this is the fax number.A：OK, just a minute; let me try phone, OK, it’s through.G：Very good. How much for the fax?A：80 yuan. How would you like to pay?G：Oh, please charge it to my room.A：All right. Would you please show me your room card?G：Yes, here you are.A：Thank you; can I have you signature here?G：Certainly.Typing and Xeroxing Service（C: Clerk；G：Guest）C: Good morning, Sir, Can I help you?G: Yes, I want to have these pages copied.C: Yes, and how many copies do you want?G: There copies each.C: Just a moment, please…Here you are.G: Thank you. By the way, do you have a typing service?C: Yes, we have.G: OK, I want to have this document typed. When can I pick it up?C: May I have a look?G: Of course, Here you are.C: Oh, maybe within half an hour.G: Ok, I’ll pick it up in half an hour.C: All right. See you then.G: See you.Posting Service（C: Clerk；G：Guest）C: Good morning. Is there anything I can do for you?G: Yes, I’d like to post these letters.C: Airmail or ordinary mail?G: Airmail, please. How much do I need to pay for these letters to New York?C: Oh, it costs 20 yuan usually, but one of them seems overweight. Let me weigh it. Yes, you need to pay 30 yuan because it’s overweight.G: That’ all right.C: What’s the exact address, please?G: Brother Company,438 Lincoln Street, New York.C: Ok, it’s done and please pay at the counter.G: Thank you very much.C: You’re welcome.At the Booking Office（C: Clerk；G：Guest）（1）Booking a Flight TicketC: Good evening. May I help you?G: Yes, I’m a VIP guest of this hotel. I’ll be attending an important conference in Haikou. Would you please book a ticket for me?C: Yes, of course. For when, Sir?G: 10 October, next Wednesday. The conference will be held the next day.C: Just a moment, please. Let me telephone the inquiry office of the Beijing Capital Airport to check the flights during that period.（Two minutes later）C: Yes. There’s 9 flights next Wednesda y.G: Great! How about the departure? I prefer the flight in the afternoon.C: There’re 4 flights in the afternoon. HU182 departs at 12:30, CZ3120 at 13:35, HU282 at 14:25, and HU122 at 17:10.G: That’s nice. I prefer the one at 14:25. How much is that fli ght?C: 1070 RMB for first-class.G: Here you are. Is there any extra charge?C: No more. It’s free of charge for our VIP guests. May I have a look at your VIP card?G: Here you are.C: Thank you. When do you want to pick up the ticket?G: I’ll try to pick it up as soon as possible.C: Well, please keep the reservation note. Don’t forget to pick up the ticket with it. Any reservations without reconfirming will be cancelled automatically within 72 hours before the departure time.G: I see. Thanks for your help. Bye.C: My pleasure. Goodbye.（2）Picking up the Flight TicketG: I’ve come to pick up my ticket. This is my reservation note.C: All right. Please wait a moment. Here’s your ticket. Do you have any check-in baggage?G: Yes, but not too much. I don’t think my hand baggage is overweight.C: You’d better be at the check-in counter in plenty of time.G: I see. Thank you very much.C: Have a pleasant journey!Booking a One-Way Ticket（C: Clerk；G：Guest）C: Good morning, Sir. What can I do for you?G: Yes, I’d like to book a ticket to Shangh ai.C: Well, one-way ticket or round-trip ticket? And for when?G: One-way ticket on Sunday evening.C: Wait a moment. Let me check first.（Two minutes later）G: Sorry, Sir. All flights from Beijing to Shanghai on Sunday evening are fully booked.C: How about Monday?C: Let me see. Well, you are lucky. There’re several flight that day.G: Great. I’d like to depart the earlier the better.C: How would you like the flight at 9:30?G: Just a minute. Let me think it over. When do they get there?C: XW165 gets there at 11:10.G: OK, I’ll take the flight.C: All right. Please confirm your reservation the sooner the better.G: OK. I wonder if I can change my flight reservation.C: You’d better not do that. The alteration charge is 250 RMB.G: Oh, I see. Thanks. Bye!C: Goodbye!Booking Theater Tickets for Guests（C: Clerk；G：Guest）G：We’d like to go to the Beijing Opera. What’s on tonight?C: Oh, one moment, please. Let me contact them for you.（Two minutes later）C: “Qin Xianglian” is on tonight. There’re still a few tickets left. Would you like to go?G：Sure. Can you help us get two tickets?C: Of course, just a minute. Ok, I’ve just booked two tickets for you.G：That is nice. Thanks a lot.C: You’re welcome. Would you please pick them up this afternoon?G：All right.Developing Film for Guests（C: Clerk；G：Guest）C: Good afternoon. Can I help you?G：Can I have this roll of film developed here?C: Sure.G：How long will it take to have it printed?C: It normally takes two days, but we also have same-day service. It costs more. G：Um…I’d like to pick it up tomorrow afternoon if that possibleC: It will be ready by then. May I have your name and your room number, please?G：Kerry Johnson, room 1808.C: Thanks a lot!G：How much is it? Do I have to pay now?C: No, yo u don’t. You may pay when you collect your pictures.G：Ok. See you!C: See you then!Unit 8 Dealing with Complaintscomplaints about room(S=Clerk of service center G=guest)S: Good morning, Service Center. Can I help you?G: This is Ms.Taylor, Room 1834, I need take a bath, but there is not hot water in my bathroom!S: I’ m sorry to hear that. We’ll come and check it at once.S: I’m afraid that the boiler is out of order. Our engineers are working on it.G: How long will it take?S: It may take half an hour. We really apologize for it.G: Can’t you change a room for me?S: I’m afraid all our rooms are full. It’s our hot season now…G: No hot water…for a four-star hotel? I didn’t expect such things would ever happen.S: We do apologize for the inconvenience. Maybe we could suggest that you take a shower in the Spa? Here is a ticket for you.G: If that’s the case…alright.S: Thank you for understanding. I assure you that it won’t happen again.G: I hope so. Thank you.S: You’re welcome, Ms. Taylor. This is really the least we can do for you.Complaints about chamber service(S=Clerk of service center G=guest)S: Good evening, Service Center. Can I help you?G: This is Mrs. Bradley, Room 1503. I’ve just checked in and found my room in a mess!S: I’ m sorry to hear that, Mrs. Bradley. May I know what is wrong?G: The room is smelly and there is a stain on my pillow! That’s terrible!S: We really apologize for it. I’ll send a housemaid to your room at once. She will bring air fresher and a full set of linen, and make up the bed again for you. We do apologize for the inconvenience.G: OK, please be quick!S: Certainly, Mrs.Bradley. I’m Bill and if there is anything else I can do for you, please don’t hesitate to call me.Complaints about Noise(S=Clerk of service center G=guest)S: Good afternoon, Mr. Watson. How may I help you?G: Hello, can you change the room for me? It’s so noisy that I can hardly sleep.S: May I know what is wrong?G: The noise of machine almost drives me mad! I can’t take it any more.S: We really apologize for the trouble. We thought the staying guest were out so we started decorating the meeting room upstairs. Shall we change a room for you?G: Yes, please!S: Will Room 1482 be right? The room settings are exactly the same as the room you’re staying now. And it’s an inner room, very quite.G: Good, I would appreciate it.S: A bellman will come in ten minutes to help you with your luggage then, Mr. Watson. We apologize for all the trouble.(After a while, a bellman comes to help Mr. Watson with his luggage.)B: Is this all your luggage, Mr. Watson?G: Yes.。

应接服务酒店英语情景对话

应接服务酒店英语情景对话Here is an essay with the title "Hotel English: A Dialogue on Providing Service":Providing exceptional service is the hallmark of a successful hotel. From the moment a guest steps into the lobby, the staff must be prepared to cater to their every need with professionalism, courtesy, and a genuine desire to ensure a memorable experience. This dialogue illustrates a scenario where a hotel employee demonstrates exemplary customer service skills in addressing a guest's requests.Good morning sir how may I assist you todayI'd like to check in for my reservation pleaseCertainly what is the name on the reservationThe reservation is under John SmithWonderful let me just pull that up for you Mr SmithAlright it looks like you have a standard room booked for 3 nights That's correct I'll be staying from today until SundayWonderful we have your room ready for you on the 5th floor Excellent is there parking available on the premisesYes sir we have valet parking available for 25 dollars per day or you can self-park in our garage for 15 dollars per dayI think I'll just use the valet service that's very convenientNot a problem I'll have the bellhop bring your car around whenever you need itThank you I appreciate thatIs there anything else I can help you with today Mr SmithWell as a matter of fact yes there is one more thingOf course what can I do for youI was hoping you could provide me with some recommendations for restaurants in the areaAbsolutely we would be happy to provide you with a list of our top dining optionsThat would be wonderful I'm looking to try some local cuisine Certainly let me grab that list for youHere you go sir we have several highly rated restaurants within a short distance of the hotelThis all looks great I see there's an Italian place and a steakhouse that I'd like to tryExcellent choices both of those are local favoritesWonderful I'll be sure to check those out during my stayIs there anything else at all I can assist you with today Mr SmithNo I think that about covers it thank you so much for your helpIt's my pleasure sir I'm happy I could be of assistancePlease let me know if there's anything else you need during your stay I certainly will thank you again have a wonderful dayYou as well Mr Smith enjoy your time with us。

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