城市轨道交通客运服务英语第2版

合集下载

《城市轨道交通客运服务(第2版)》504-4(程钢)习题答案

《城市轨道交通客运服务（第2版）》习题答案项目一城市轨道交通客运服务概述一、多项选择题（1）ABC；（2）ABC；（3）ABD；（4）ABCD；（5）ABCD二、判断题（1）√；（2）×；（3）×；（4）×三、简答题（1）城市轨道交通客运服务的主要内容有哪些？答：①导乘服务，城市轨道交通客运组织通过设置引导标志、进行站内广播、提供人工服务等方式，引导乘客正确乘坐轨道交通列车并顺利到达目的站。

②厅巡服务，城市轨道交通客运组织安排专人在站厅内巡查，为乘客提供帮助并完成组织客运工作、检查设备运转情况、维护客运秩序等。

③票务服务，城市轨道交通客运组织通过自动售票机、售票员等，为乘客办理购票手续。

票务服务可分为自动售票机售票服务、人工售票服务、线上售票服务。

④安检服务，城市轨道交通客运组织为了保证轨道交通安全，安排专人对乘客及其携带的物品进行安全检查。

安检服务能有效避免城市轨道交通出现故意伤人、恐怖袭击等恶性事件，从而保障乘客的生命财产安全。

⑤闸机服务，城市轨道交通客运组织利用闸机进行有序检票，以提高检票效率，加快客流速度⑥站台服务，城市轨道交通客运组织安排服务人员在站台上巡查，以完成维护乘车秩序、解答乘客疑问等任务。

（2）简述城市轨道交通客运服务对客运服务人员的要求。

答：城市轨道交通客运服务对客运服务人员的要求主要包括服务礼仪要求和岗位纪律要求。

服务礼仪要求包括仪容仪表、仪态礼仪、沟通礼仪、服务态度等要求：①客运服务人员应根据岗位着装规定，穿统一的制服，戴统一的配饰（包括领结、头饰和帽子等），佩戴工作牌，并保持制服干净、整洁；②客运服务人员在岗时要精神饱满、举止大方、行为端正，具体应做到站姿挺拔、坐姿端正、笑脸迎人；③客运服务人员在为乘客提供服务时，应使用普通话，多使用“您好”“请”“谢谢”“对不起”“再见”等文明用语，并注意语速适中、语调平缓、语言简练；④客运服务人员应热情主动、耐心周到，主动询问并帮助有困难的乘客，特别是老、幼、病、残、孕等特殊乘客。

城市轨道交通客运服务英语第二版答案

城市轨道交通客运服务英语第二版答案1、The teacher asked him to practice playing the piano _______. [单选题] *A. often as possibleB. as often possibleC. as possible oftenD. as often as possible(正确答案)2、Be careful with the knife. You may hurt _______. [单选题] *A. himselfB. ourselvesC. myselfD. yourself(正确答案)3、—What do you think of Animal World? —______. I watch it every day.（）[单选题] *A. I don’t mind it.B. I like it.(正确答案)C. I can’t stand it.D. I don’t like it.4、You have been sitting on my hat and now it is badly out of（）. [单选题] *A. dateB. shape(正确答案)C. orderD. balance5、—Tony, it’s cold outside. ______ wear a jacket?—OK, mom.（）[单选题] *A. Why not(正确答案)B. Why don’tC. Why did youD. Why do you6、9．—Will there be more cars in the future?—________. [单选题] *A．See youB．Well, I'm not sure(正确答案)C．You're welcomeD．Thank you7、She talks too much; you’ll be glad when you’re free of her. [单选题] *A. 与她自由交谈B. 离开她(正确答案)C. 受她的控制D. 与她在一起8、There _______ some milk in the glass. [单选题] *A. is(正确答案)B. areC. haveD. has9、36．The students will go to the Summer Palace if it __________ tomorrow. [单选题] * A．won’t rainB．isn’t rainingC．doesn’t rain (正确答案)D．isn’t rain10、It is my _______ to meet you here. [单选题] *A. pleasure(正确答案)B. pleaseC. pleasedD. pleasant11、The office building will be _______ a library. [单选题] *A. turned onB. turned upC. turned into(正确答案)D. turned off12、These two films are very interesting. I like them _____. [单选题] *A. eitherB. neitherC. allD. both(正确答案)13、_____ of the teachers in this district are women teachers. [单选题] *A. Four fifthB. Four fifths(正确答案)C. Fourth fifthsD. Four five14、The teachers don't make us wear a school uniform and we can wear _____ we like. [单选题] *A. anyB. thatC. asD. what(正确答案)15、As soon as he _______, he _______ to his family. [单选题] *A. arrived, writesB. arrived, writtenC. arrived, wrote(正确答案)D. arrives, write16、You should finish your homework as soon as possible. [单选题] *A. 赶快地B. 尽能力C. 一...就D. 尽快地(正确答案)17、—I can’t always get good grades. What should I do?—The more ______ you are under, the worse grades you may get. So take it easy!（）[单选题] *A. wasteC. stress(正确答案)D. fairness18、For the whole period of two months, there _____ no rain in this area. Now the crops are dead [单选题] *A. isB. wasC. has been(正确答案)D. have been19、A little learning is a dangerous thing, _____ the saying goes. [单选题] *A. likeB. as(正确答案)C. withD. if20、87．—Could you? ? ? ? ? ? me the way to the nearest hospital?—Sure. [单选题] *A．askB．tell(正确答案)C．talk21、Mrs. Green has given us some _______ on how to study English well. [单选题] *A. practiceB. newsC. messagesD. suggestions(正确答案)22、It was _____the policeman came_____the parents knew what had happened to their son. [单选题] *A.before…asB. until…whenC. not until…that(正确答案)D.until…that23、3．Shanghai is my hometown. It’s ________ China. [单选题] *A．nearB．far away fromC．to the east ofD．in the east of(正确答案)24、—When are you going to Hainan Island for a holiday? —______ the morning of 1st May.（）[单选题] *A. InB. AtC. On(正确答案)D. For25、______ my great joy, I met an old friend I haven' t seen for years ______ my way ______ town. [单选题] *A. To, in, forB. To, on, to(正确答案)C. With, in, toD. For, in, for26、They took _____ measures to prevent poisonous gases from escaping. [单选题] *A.efficientB.beneficialC.validD.effective(正确答案)27、—______some nice crayons. I think they are ______.（）[单选题] *A. Here is; Betty’sB. Here are; BettyC. Here is; BettyD. Here are; Betty’s(正确答案)28、Some students are able to find jobs after graduation while _____will return to school for an advanced degree. [单选题] *A. otherB. anotherC. others(正确答案)D. the other29、Now he is _______ his homework. [单选题] *A. busyB. busy with(正确答案)C. busy with doingD. busy does30、Mom is making dinner. It _______ so nice! [单选题] *A. smells(正确答案)B. tastesC. feelsD. sounds。

城市轨道交通车站服务英语

城市轨道交通车站服务英语一、单词1. platform- 英语释义：a flat raised structure, especially one from which people can make a speech or watch a performance, or a raised area beside a railway track where people get on and off trains.- 用法：可作名词，“on the platform”（在站台上）。

- 双语例句：The train will arrive at platform 3.（列车将到达3号站台。

）2. ticket- 英语释义：a small piece of paper or card that gives you the right to enter a place such as a cinema or a theatre, or to travel on a bus, train, etc.- 用法：名词，“buy a ticket”（买票）。

- 双语例句：I need to buy a ticket to the city center.（我需要买一张去市中心的票。

）3. gate- 英语释义：a structure like a door that can be opened and closed, usually forming part of a fence or wall around a building, area of land, etc. In a station, it is often the entrance or exit.- 用法：名词，“at the gate”（在门口/闸口）。

- 双语例句：Please show your ticket at the gate.（请在闸口出示您的票。

城市轨道交通客运服务英语(第2版)Unit-1Metro-Introduction

城市轨道交通客运服务英语(第2版)Unit1Metro-Introduction
Unit Aim
You will be able to • Remember some words about metro. • Introduce the metro service in your
own city by searching different materials. • Know the metro from all over the world. • Search metro information by different means (internet, books or magazines) Advised Hours • 4 class hours
4) High frequency
5) Independent from other traffic
How is it different from bus? Fill in the chart .
characteristics 1).capacity
subway
bus
great
not bad
2).frequency
Please list as many as countries and cities with metro systems in the world.
Part A Part B Part C Part D Part E
Please list as many as countries and cities with metro systems in the world.
last year. David : Is it convenient to take the subway in Beijing? Mr. Zhang: I think so. There are so many interchange stations. You only have

城市轨道交通客运服务英语(第2版)Unit-1Metro-Introduction

Beijing. David : It’s my great pleasure to take subway today. It’s amazing. Mr. Zhang: This is the new line that is built for the Olympic. David : How many lines are there in the Beijing Subway now? Mr. Zhang: Altogether 14 lines. And five lines are newly opened at the end of
York__. • 10. The most frequent subway in the world is in Hong
Kong_.
Part A Part B Part C Part D Part E
(David is from America. He is talking about the Beijing Subway with Mr. Zhang. ) David : Oh, what a beautiful subway station! Mr. Zhang: Yes. This is the BEITUCHENG Station of Line 10. Welcome to
4) High frequency
5) Independent from other traffic
How is it different from bus? Fill in the chart .
characteristics 1).capacity
subway
bus
great
not bad
2).frequency

城市轨道交通客运服务英语(第一章)Metro Basic Knowledge 通识篇

day when the traffic is ( heavy ). L: Yeah. The facilities in the subway make the travel much easier for passengers, such as the
platform screen doors, escalators, ( elevators), automatic gate machines, and ticket vending machines, etc. J: Yes. People can buy tickets through the ticket vending machines in a second, which saves a lot of time for them. L: ( Sure it is ). Do you know the function of platform screen doors? J: Platform screen doors are mainly2 used to prevent passengers from3 falling off4 the platform edge onto the railway5 tracks6.
Ⅰ. Look and match.
elevator escalator stairs
ticket vending machines (TVM) platform screen doors (PSD) platform
door frame metal detector (DFMD) station control room automatic gate machines (AGM)
Task 1——Dialogues 情景对话

城市轨道交通客运服务英语 unit 4 Greeting and Making Introduction

shake hands 握手
look forward to 盼望 honor ['ɒnə(r)] vt. 尊敬，给以荣誉
acquaintance [ ə'kweɪntəns] n. 相识的人，熟人
Dialogue B I’m very happy to meet you.
Dialoge B
1.What does Xiao Bai do?
原创力文档是网络服务平台方若您的权利被侵害侵权客服qq
Unit 4 Greeting and Making Introduction
OBJECTIVES
Learn the words and expressions on greeting and making introduction
Can greet people and make introduction in English
Exercise
Exercise1 Exercise2
Exercise1： Choose the proper word to fill in the blanks.
1.Oh, here _______ Comes Mr. Zhang , the station manager. (come/comes)
Activity 2
Activity 3&4
Dialogue B I’m very happy to meet you.
Dialoge B Words & Phrases Activity 5 Activity 6 Activity 7&8
Lily: Good morning, Xiao Bai. I'd like you to meet Wang Dong. He's our new station officer. Wang Dong, Xiao Bai is our station supervisor. Xiao Bai: (shaking hands with Wang Dong) Hello, it's a pleasure to meet you, Wang Dong. Welcome aboard. Wang Dong: Thank you. I'm glad to meet you, too. Lily: And this is Xiao Liu. He will work with you. Wang Dong: Hi, Xiao liu, I'm very happy to meet you. Xiao Liu: Hello, Wang Dong, I'm glad to meet you. I've heard so much about you. Lily: (smiling) Only good things, Wang Dong. Oh, and here comes Mr. Zhang , the station manager. Mr. Zhang: Hello, you must be Wang Dong. Pleased to meet you.

城市轨道交通客运服务英语(第2版)unit 3Metro Station Equipment上课讲义

Part A Part B Part C Part D Part E
Part A Part B Part C Part D Part E
• (Xiao Ming is taking the subway for the first time. Xiao Li shows him some equipment at the • subway station.) • Xiao Ming: Excuse me, I am taking the subway for the first time. There is so much modern
adj.
['eliveitə]
n.
设备插入平稳地信息标识显示扶梯可利用的基于距离的
点击残疾的电梯
Insert your subway ticket or card, and then pass through the gate.
1. Take the subway ticket in your right hand. 2. Swipe your subway ticket or the card, and then pass through the gate to enter the station. 3. Remember to insert the ticket or swipe the card again when you go out of the station.
Unit 3 Metro Station Equipment
地铁车站设备
Unit Aim
You will be able to
• Remember some words about station equipment

城市轨道交通客运服务英语试卷2

Test II I. Translate the following items into Chinese(20%).1．construction 2．charge 3．project 4．subway 5．direction 6．swipe 7．stripe 8．coin-return 9．broadcast 10．breakings 11．fasten 12．seat belt 13．assistant 14．slippery 15．identity card 16．refund 17．electronically 18．purchase 19．luggage 20．lockerII. Briefly answer the following questions (20%).1．Could you say something about red road signal?2．Could you say something about Morse Code?3．How do you understand Chinese Train Control System?4．What is Automatic Train Protection (ATP) system?5．What kinds of railroad vehicles do you know?III. Choose the best words to complete the following sentences(20%).（1）The running process of a train is the process of the equipment in the train.（2）TAP is a system to prevent theof the trains.（5）are the symbols in the sea.（6）Trains should run carefully when they are in the .（7）The driver in a train should the signals every minute.（8）When there is a rid light, the drivers should their trains.( 9 ) i s a railway system in which trains travel along a track consisting of a single rail, usually one placed high above the ground.（10）Railroad is very important to the sustainable operation of railway transport.IV. Translate the following text into Chinese (20%).1.Does on the Internet have unrestricted ticket business processing time? Please do not do the business such as to handle, change, or refund your ticket by the site of later than 30 minutes before the train is leaving; Or you can do the business within 30 minutes before under the help of a staff at the ticket window. In the website, for "change of destination station" service, please do not be later than 48 hours before the train is leaving.2.Rail transport is a means of conveyance of passengers and goods on wheeled vehicles running on rails, also known as tracks. In contrast to road transport, where vehicles run on a prepared flat surface, rail vehicles are guided by the tracks on which they run. Railroad systems are complicated, mainly consisting of nine parts, and they are electrical circuits, railway tracks, railway stations, electricity supply, communications, signals, vehicles, railway control, and maintenance.V. Answer the following questions in details(20%).1.Illustrate the components of a rail system.2.From your perspective, talk about the future of railroad traffic.Answers to Test III. Translate the following items into Chinese(20%).1．建设2．收费3．项目，工程4．地铁5．方向6．划（卡）7．条，长条8．找零处9．广播10．刹车11．系紧12．安全带13．乘务员14．（道路）滑的15．身份证16．退款17．电子的18．购买19．行李20．寄存箱II. Briefly answer the following questions (20%).1．A red permissive signal means stop and proceed. After stopping the train can proceed at restricted speed until a more favorable signal is reached. But a red absolute signal means stop -and stay stopped. The only way to pass a red absolute signal is with the dispatcher's verbal permission or, in rare circumstances, under the protection of a flagman.2．Morse Code is also called as wireless telegraphy. It was invented by Guglielmo Marconi in 1895. Some people believe that the Morse Code is the earliest broadcasting communicating signal used in the train.3．The Chinese Train Control System is a train control system used on railway lines in People's Republic of China. CTCS is similar to the European Train Control System (ETCS). It has two subsystems: ground subsystem and onboard subsystem. The ground subsystem may based on balise, track circuit, radio communication network (GSM-R), and Radio Block Center (RBC). The onboard subsystem includes onboard computer and communication module.4．ATP can also refer to automatic train protection systems in general, as implemented in other parts of Europe and elsewhere. Automatic Train Protection (ATP) means either of two implementations of a train protection system installed in some trains in order to help prevent collisions through a driver's failure to observe a signal or speed restriction.5．There are many kinds of railroad vehicles, and trains are only one of these kinds. High-speed rails, monorails, light rails, maglev trains and metros are all railroad vehicles.IV. Translate the following text into Chinese (20%).网站互联网购票业务办理时间有无限制？在网站办理购票、改签、退票等业务，请不晚于开车前30分钟；在开车前30分钟之内的，请到车站售票窗口办理。

城市轨道交通客运服务英语(第三章)In the Subway Station 站内篇

8. ___n_e_x_t__to__
9. o__n_/__a_t_t_h_e_c__o_r_ner
10. __r_e_s_t_r_o_o_m___
11. _____e_x_i_t ____
12. _t_r_a_n_s_f_e_r__ 13. _g__o_u__p_s_ta__ir_s__/ _d_o_w__n_s_t_a_i_rs
2. Use the map of Beijing Subway System below to practice helping
ቤተ መጻሕፍቲ ባይዱ
passengers get the best way to their destinations with your partners.
Here is an example for your reference.
P:( Excuse me ), sir? S:Yes? Can I help you? P:I’d like to go to Xidan Station. Would you please tell me how to get there? S:( Sure ). You can take Line 10 and get off1 at Guomao Station which is a transfer station.
Task 1——知视角
城市广州
上海
景点
中文名称鲁迅纪念馆
黄埔军校东方明珠广播电视塔
蓬莱公园
英文名称 The Lu Xun Memorial Hall
Whampoa Military Academy
The Oriental Pearl Radio & TV Tower

城市轨道交通专业英语第2版教学课件 ppt 作者李建民

3.RMB 1,000 yuan.
4.One way ticket: Price RMB 3 yuan for Line 1, Line2,and Line 5.
5. Sorry for the inconvenience brought to you.
6. Thank you for your cooperation.
返回
1. The last train for [station] departs at [number]:[number] hours. The train to [station] has departed. The train arriving at the platform towards [station] will not carry passengers. 句中for [station]，to [station]，towards [station] 功能相同，均译为开往【车站】的列车。 2. When you get out from the platform, you can see the sign of ’’Exit’’ instruction overhead at either end of the platform and choose one exit according to the information concerning the exit and its surrounding buildings as shown on the sign. 句中get out 意思是“出来、出去”。 at either end of the platform 站台的任一端，即站台各端。concerning the exit and its surrounding buildings as shown on the sign 做定语修饰the

Unit 1 Introduction to City Rail Service城市轨道交通客服英语

metro systems.
Reading
Major contents
• Metro System
• Guang
• Metro System
• Guangzhou Metro
• asking for the way to Pazhou Station Listening • talking about one’s experience in the subway
《Subway English 》
✩精品课件合集
Subway English
Unit 1 Introduction to City Rail Service
Learning Objectives
• Objectives:
• In this unit, you will: ➢ learn different kinds of urban rail transit; ➢ learn about the metro systems in the world, China and Guangzhou; ➢ learn some useful expressions for talking about subway trips; ➢ enhance your presentation skill by working out a presentation on world’s
• Work in groups and collect information on metro systems in different countries and regions. Then make a presentation.
Warm Up: 1. picture?
Can you match the English terms for different kinds of urban rail transit with the corresponding

城市轨道交通客运服务英语第2版

《城市轨道交通客运服务(第2版)》504-4(程钢)习题答案

城市轨道交通客运服务英语第二版答案

城市轨道交通车站服务英语

城市轨道交通客运服务英语(第2版)Unit-1Metro-Introduction

城市轨道交通客运服务英语(第2版)Unit-1Metro-Introduction

城市轨道交通客运服务英语(第一章)Metro Basic Knowledge 通识篇

城市轨道交通客运服务英语 unit 4 Greeting and Making Introduction

城市轨道交通客运服务英语(第2版)unit 3Metro Station Equipment上课讲义

城市轨道交通客运服务英语试卷2

城市轨道交通客运服务英语(第三章)In the Subway Station 站内篇

城市轨道交通专业英语 第2版 教学课件 ppt 作者 李建民

Unit 1 Introduction to City Rail Service城市轨道交通客服英语

城市轨道交通专业英语第2版教学课件 ppt 作者李建民