地铁客运服务英语课件Unit 1

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地铁日常英语PPT课件

5）我的工号是110110
My employee number is 110110.
6）帮助乘客是我的责任
It’s my duty to help the passenger.
7）请到我们的会议室休息一下
Would you please have a rest in our station meeting roomng Help 提供帮助
• Phrase 短语
customer service顾客服务
passenger service乘客服务
out of service 暂停服务
ambulance service 救护服务
emergency service 紧急服务
Hotline 服务热线
.
.
4
Route Map of Line 1
Shengxian Lake 升仙湖
Transfer Station
North Railway Station 火车北站
Renmin Rd.North 人民北路
Wenshu Monastery 文殊院
Luomashi
骡马市
Tianfu Square 天府广场
3）—Excuse me, I want to go to the Chengdu International Convention and Exhibition Center. 打扰一下，我想去成都国际会展中心
—It is not far away from Century City station. You can buy the ticket to Century City station.您可以乘坐1号线在世纪城站下车，离那儿不远 4）—Could you tell me how I get to the botanical garden? 你能告诉我怎么去植物园吗？ —Sure. You can get to the North railway station, and then transfer to

城市轨道交通客服英语赵巍巍课件第一章

城市轨道交通客服英语赵巍巍课件第一章As the world becomes more urbanized, the use of urban rail transit systems, also known as metro or subway systems, has become increasingly popular. With the rise in usage of these systems, the importance of customer service has also grown. In this chapter, we will discuss the importance of customer service in the context of urban rail transit systems, focusing on the English language skills requiredfor effective communication. Firstly, it is important to understand that customer service is not just about resolving complaints or answering questions. It is about creating a positive experience for customers, from the moment they enter thestation to the moment they exit. This includes providing clear and concise information, ensuring safety and security, and being approachable and friendly. In order to achieve this, staff must possess strong communication skills,particularly in English, as it is the most commonly spoken language worldwide. Secondly, it is important to recognize the diversity of customers who use urbanrail transit systems. Customers come from different backgrounds, cultures, and speak different languages. In order to provide effective customer service, staff must be able to communicate with customers in a way that is easily understood, regardless of their background. This means having a good understanding of cultural differences and being able to adapt to the needs of different customers. Thirdly, customer service is not just the responsibility of frontline staff, such as ticket sellers or station attendants. It is the responsibility of everyone who works for the transit system, including those in management positions. Management mustensure that staff are properly trained and supported, and that policies and procedures are in place to ensure consistent and high-quality customer service. Fourthly, technology is playing an increasingly important role in customer service. Many transit systems now offer mobile apps, online ticket purchasing, and real-time information about train schedules and delays. While these technological advancements are convenient for customers, they also require staff to be knowledgeable and able to assist customers with their use. This means that staff must be trained not only in traditional customer service skills, but also in technology. Fifthly, customer service is not just about the present, but also about the future. Transit systems must be able to anticipate the needs ofcustomers and adapt to changing trends and technologies. This means investing in research and development, and being open to feedback from customers. By doing so, transit systems can continue to provide high-quality customer service and remain competitive in the market. In conclusion, customer service is a crucial aspect of urban rail transit systems. Effective communication skills, particularly in English, are essential for providing high-quality customer service. Staff must be able to communicate effectively with customers from diverse backgrounds, and management must ensure that staff are properly trained and supported. Technological advancements are also changing the way customer service is provided, and transit systems must be able to adapt to these changes. By prioritizing customer service, transit systems can create a positive experience for customers and remain competitive in the market.。

《轨道交通客服英语》教学课件—unit 5 platform

• Lucy: Thank you very much.
• Lihong: My pleasure.
Listening
Dialogue 2 Listen to the dialogue and choose the best answers. Situation: Mary is from England. She just got off the train but she found she have left her suitcase in the train. She asks the subway worker Wangming for help.
Side Platform 侧式站台
• A side platform is a platform positioned to the side of a pair of tracks at a railway station, a tram stop or a transitway. A pair of side platforms is often provided on a dual track line with a single side platform being sufficient for a single track line.
Side Platform
Split Platform
Island Platform
Bay Platform 港湾式站台
• A bay platform is one at which the track terminates, i.e. a dead-end or siding. Trains serving a bay platform must reverse in or out. It is normal for bay platforms to be shorter than their associated through platforms.

城市轨道交通运营管理客服英语第三版课件

城市轨道交通运营管理客服英语第三版课件城市轨道交通运营管理客服英语第三版课件教学内容1.介绍城市轨道交通运营管理的概念和背景2.讲解客服在城市轨道交通中的重要性及职责3.学习处理乘客问题和投诉的常用英语表达4.分析应对突发情况的应急英语用语5.实践模拟客服工作，进行角色扮演练习教学准备1.课件手稿和投影仪2.白板和白板笔3.角色扮演练习材料4.音频设备（可选）教学目标1.了解城市轨道交通运营管理的基本概念和原则2.掌握客服在轨道交通中的职责和技巧3.学会运用英语表达处理乘客问题和投诉4.熟悉应对突发情况的应急英语用语5.提高沟通和解决问题的能力设计说明1.通过理论讲解和实践练习相结合的方式进行教学2.利用角色扮演练习让学生亲身体验客服工作3.引入真实案例和故事，增加学习的趣味性和实际性4.创造积极互动的氛围，鼓励学生多参与讨论和提问教学过程1.引入（10分钟）–介绍城市轨道交通运营管理的背景和现状–引发学生对客服工作的兴趣和重要性2.理论讲解（20分钟）–客服在轨道交通中的职责和技巧–处理乘客问题和投诉的常用英语表达–应对突发情况的应急英语用语3.角色扮演练习（30分钟）–分发角色扮演材料，让学生扮演轨道交通客服人员和乘客–实践处理乘客问题和投诉的情景–提供反馈和建议，鼓励学生改进表达和解决问题的能力4.案例分享与讨论（15分钟）–分享真实案例和故事，讨论客服在应对突发情况中的经验和策略–学生分享自己的观点和建议5.小结（5分钟）–总结课程内容和重点–强调学生在实践中的进步和改进的空间课后反思1.检查学生的理解和掌握情况，根据实际情况调整教学方法和内容2.回顾课程中存在的问题和改进的空间，保持不断提升教学质量的态度3.鼓励学生在实践中继续提高沟通和解决问题的能力4.提供相关参考资料和练习题，帮助学生进一步巩固所学知识和技能。

城市轨道交通运营管理客服英语第三版课件（续）教学内容1.介绍城市轨道交通运营管理的概念和背景2.讲解客服在城市轨道交通中的重要性及职责3.学习处理乘客问题和投诉的常用英语表达4.分析应对突发情况的应急英语用语5.实践模拟客服工作，进行角色扮演练习6.提供相关参考资料和练习题，巩固所学知识和技能教学准备1.课件手稿和投影仪2.白板和白板笔3.角色扮演练习材料4.音频设备（可选）5.相关参考资料和练习题的复印件教学目标1.了解城市轨道交通运营管理的基本概念和原则2.掌握客服在轨道交通中的职责和技巧3.学会运用英语表达处理乘客问题和投诉4.熟悉应对突发情况的应急英语用语5.提高沟通和解决问题的能力6.巩固所学知识和技能，提高在实践中的应用能力设计说明1.通过理论讲解和实践练习相结合的方式进行教学2.利用角色扮演练习让学生亲身体验客服工作3.引入真实案例和故事，增加学习的趣味性和实际性4.创造积极互动的氛围，鼓励学生多参与讨论和提问5.提供相关参考资料和练习题，巩固学生在课后的学习效果教学过程1.引入（10分钟）–介绍城市轨道交通运营管理的背景和现状–引发学生对客服工作的兴趣和重要性2.理论讲解（20分钟）–客服在轨道交通中的职责和技巧–处理乘客问题和投诉的常用英语表达–应对突发情况的应急英语用语3.角色扮演练习（30分钟）–分发角色扮演材料，让学生扮演轨道交通客服人员和乘客–实践处理乘客问题和投诉的情景–提供反馈和建议，鼓励学生改进表达和解决问题的能力4.案例分享与讨论（15分钟）–分享真实案例和故事，讨论客服在应对突发情况中的经验和策略–学生分享自己的观点和建议5.小结（5分钟）–总结课程内容和重点–强调学生在实践中的进步和改进的空间6.课后巩固（持续至课堂结束）–提供相关参考资料和练习题，供学生在课后巩固所学知识和技能–鼓励学生根据实际情况进行实践，并提供反馈和答疑支持课后反思1.检查学生的理解和掌握情况，根据实际情况调整教学方法和内容2.回顾课程中存在的问题和改进的空间，保持不断提升教学质量的态度3.鼓励学生在实践中继续提高沟通和解决问题的能力4.提供相关参考资料和练习题，帮助学生进一步巩固所学知识和技能。

专地铁客运服务英语课件 (1)

城市轨道交通专业英语UNIT1

destination [ˌdestɪ'neɪʃn] n.目的地 guide [ɡaɪd] sign[saɪn]导向标识 information [ˌɪnfə'meɪʃn] office问讯处 boarding ['bɔːdɪŋ] gate[ɡeɪt]检票口 boundary ['baʊndri] n.分界线;范国;(球场)边线 symbol ['sɪmbl] n.象征;标志;符号;记号 consult [kən'sʌlt] w.请教;翻阅;求教于;顾及 in a hurr['hʌri] y立刻;迅速地;急切;乐意地
B: Sure. You can't get there directly from here. You can take Metro Line 1, get on the train at Shenyang Railway Station and get off at Qingnian Street Station which is a transfer station.Then change to Line 2 and get off at Shenyang Aerospace ['eərəʊspeɪs] University Station
vending ['vendɪŋ] machine)自动售票机 interchange ['ɪntətʃeɪndʒ] station ['steɪʃn] / transfer
[træns'fɜː(r)] station换乘站 concourse英 ['kɒŋkɔːs] n.站厅 single ['sɪŋɡl] - way ticket单程票 facility [fə'sɪləti] n.设施、设备

地铁日常英语ppt课件

Shengxian Lake 升仙湖
Transfer Station
North Railway Station 火车北站
Renmin Rd.North 人民北路
Wenshu Monastery 文殊院
Luomashi
骡马市
Tianfu Square 天府广场
Jinjiang Hotel 锦江宾馆
Huaxiba 华西坝
可编辑ppt
17
• Entra可编n辑cpept Gate
18
• Exit Gate
可编辑ppt
19
可编辑ppt
elevator lift
20
• escala可t编o辑prpt
21
stairs
可编辑ppt
22
• Screen door 可编辑ppt
23
suggestion box
可编辑ppt
24
看谁猜得多
Having a guess
可编辑ppt
25
Station Quarters 车站岗位
▪ Station Master 中心站站长 ▪ Assistant Station Master 中心站副站长 ▪ Duty Station Master 值班站长 ▪ Station Supervisor 车站值班员 ▪ Station Attendant 站务员 ▪ Station staff /station officer车站职员
• directional sign
可编辑ppt
33
• safety line
可编辑ppt
34
tunnel
可编辑ppt
பைடு நூலகம்
35
• subway train

地铁客运服务英语教材

saving and control optimizing purpose by advanced, applied control calculation.
In abnormal condition, BAS provides convenient coordinate and dispatch methods to
1. device supervision/control/management;
2. operation dispatch/management;
3. online help and decision support;
4. system security management;
5. HMI;
6. synchronization.
system. BAS also has 3 basic characteristics: open system, apply requirement and
interface.
BAS function
OCC BAS function
OCC supervision and control system is the core of BAS system. Its function design
Part A Part B Part C Part D
Part E
Part A Part B Part C Part D Part E
BAS
Devices like lighting, drainage, guide, PSD, escalator, serve passengers directly. Its
BAS Introduce the function of BAS

英语服务类职业模块unit 1【优质PPT】

A hotel receptionist works in a ______.
Flight attendants work on a ______.
A store cashier works in a _____.
Waiters and waitresses work in a _________.
A nurse works in a __________.
An office clerk works in an __________.
Chefs work in a __________.
A salesgirl works in a __________.
hospital
office
restaurant
Text
Good Manners with Customers erve your customers in a fast, friendly and helpful manner and they will visit you again. If you are interested in sharing this experience with us, here are some good tips: Wear clean company-issued clothes and a name tag; Greet and serve each customer with a smile and make eye contact; Listen to customers carefully and answer each question patiently; Deal with complaints helpfully and efficiently; Never make any personal phone calls while serving; Never try to argue with customers; Say “Thank you for coming.” when customers leave.

地铁客运服务英语课件unit14

Part B
Part C 第五页，共13页。
Part DPart E来自 Part APart B
Part C 第六页，共13页。
Part D
Part E
Part A
Part B
Part C 第七页，共13页。
Part D
Part E
Part A
Part B
Part C 第八页，共13页。
Part D
第十一页，共13页。
第十二页，共13页。
Thank You ! 不尽之处，恳请指正！
第十三页，共13页。
subway • Read some service signs • Understand the radio in the subway Advised Hours: • 4class hours
第三页，共13页。
Part A
Part B
Part C 第四页，共13页。
Part D
Part E
Part A
地铁客运服务英语课件unit14
第一页，共13页。
内容摘要
地铁客运服务英语课件unit14。Understand the radio in the subway。不尽之处，恳请指正
No Image
第二页，共13页。
Unit Aim
You will be able to • Know more about the services in the
_____________________________
• _____________________________________________________ _________________________________

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2).frequency
3). space 4). Mode of running 5). speed
high
low
underground ground rail fast road slow
1. There+ be 句型 • There are 14 lines in Beijing Subway now. • There are many modern machines in subway station, such as AVM, ATM, AGM, PSDs, CCTV, etc. 2. Adjective (adj.) 用来描述事物 • Beijing Subway is modern, fast, safe, punctual, convenient and comfortable. • During the rush hour, it is crowded and uncomfortable. • All the staff members are warm-hearted, careful and friendly.
Please introduce the subway in your own city from different aspects. 1. lines: 2. Stations: 3. Interchange stations: 4. Equipment: 5. Vehicles: 6. Staff: 7. Service: ……
• 1. The earliest and biggest subway in the world is in London. • 2. The shortest subway in the world is in _Turkey__. • 3. The most convenient subway in the world is in _Moscow_. • 4. The most luxury subway in the world is in __Paris_. • 5. The deepest subway in the world is in ___South Korea_. • 6. The cheapest subway in the world is in _Moscow_. • 7. The cleanest subway in the world is in Singapore_. • 8. The busiest subway in the world is in __Tokyo___. • 9. The longest subway in the world is in __New York__. • 10. The most frequent subway in the world is in Hong Kong_.
4) High frequency 5) Independent from other traffic
How is it different from bus? Fill in the chart . characteristics 1).capacity subway great bus not bad
Supplementary materials
Subway in the world
Part A
Part B
Part C
Part D
Part E
New Words and Expressions 1. amazing 2. line 3. convenient 4. interchange station 5. choose
Part A
Part B
Part C
ase list as many as countries and cities with metro systems in the world.
Part A
Part B
Part C
Part D
Part E
Please list as many as countries and cities with metro systems in the world.
Unit 1 Metro Introduction 地铁概述
Unit Aim
You will be able to • Remember some words about metro. • Introduce the metro service in your own city by searching different materials. • Know the metro from all over the world. • Search metro information by different means (internet, books or magazines) Advised Hours • 4 class hours
Part A
Part B
Part C
Part D
Part E
(David is from America. He is talking about the Beijing Subway with Mr. Zhang. ) David : Oh, what a beautiful subway station! Mr. Zhang: Yes. This is the BEITUCHENG Station of Line 10. Welcome to Beijing. David : It’s my great pleasure to take subway today. It’s amazing. Mr. Zhang: This is the new line that is built for the Olympic. David : How many lines are there in the Beijing Subway now? Mr. Zhang: Altogether 14 lines. And five lines are newly opened at the end of last year. David : Is it convenient to take the subway in Beijing? Mr. Zhang: I think so. There are so many interchange stations. You only have to choose the nearest way to take. David : Is the fare distanced-based? Mr. Zhang: No, the total fare is 2 RMB except for the Airport Express. David: So it is very important to see the guide sign when I take subway. Mr. Zhang: Right. You can also ask the staff on the platform. They will help you. David: Okay. Thank you very much. Bye.
Part A
Part B
Part C
Part D
Part E
1.
Please list all the words with the same meaning of subway._______________________________ _________________________________________ Metro, underground, tube, light rail transit, _________________________________________ elevated, rapid transit, etc. _________________________________________ _________________________________________ 2. What’s the characteristic of subway? ________________________________________________ 1) A railway system ________________________________________________ ___________________________ 2) In an urban area ________________________________________________ __________________________________ 3) High capacity
Part A
Part B
Part C
Part D
Part E
Please list as many as countries and cities with metro systems in the world.
Part A
Part B
Part C
Part D
Part E
Top 10 Metros in the world