铁路客运英语中专
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《铁路客运英语》五标准版文档
第十九页，共61页。
Opening Your Mouth
20
English for work situation
1. Our train is half an hour late. 本次列车晚点(wǎn diǎn)半个小时。 2. The train is on schedule. 列车准点运行。 3. May I open the window? 我可以打开窗户吗？ 4. Close the window, please. 请关上窗户。 5. Excuse me, smoking is not allowed in the compartment. 对不起，车厢内不准吸烟。 6. If you do want to smoke, please go to the joint between the carriages. 如果您实在想抽烟，请到车厢连接处。
3. 医药箱 ___m__e_d_ic_i_n_e_c_a_b_in_e_t____ 4. 清洁袋 _________sa_n_i_ta_r_y_b_a_g_____
5. 果皮盒 ____________________ 6. 急救(jíjiù)人员 ____________________
garbage tray
第四页，共61页。
过渡页
TRANSITION PAGE
Warming Up
第五页，共61页。
Warming Up
6
A. Look at the following pictures and match them with their English names.
b
a
d
c
a. luggage rack
第十七页，共61页。
大中专高铁乘务专业英语教学课件ppt课件
B. On the train 在列车上
• the Forbidden City 故宫
• the Great Wall
长城
• the Temple of Heaven 天坛
• the Summer Palace 颐和园
• Soul’s Retreat Temple 灵隐寺
• Six Harmonies Pagoda 六和塔
载
协作某事
负
客车 列 车
一、问候语
Good morning . 您好！（早上好） Good afternoon. 您好！（下午好） Good evening. 您好！（晚上好） How do you do?
Nice to meet you. 见到您很高兴。 Glad to meet you. Pleased to meet you.
happen again.
提醒、建议用语
• Please be careful. 请小心。 • Don’t go far. 不要走远。 • Pay attention to the departure-call. • 请留心开车铃声。
Why not go and have a look? 为什么不去看一看呢？
二、欢迎语
• Welcome to our train. • 欢迎乘坐本次列车。
• Welcome aboard! 请上车！
Example 1:
• A: Good morning! • B: Good morning! Welcome aboard! • A: Thank you. It's nice to be here. • B: Hope you enjoy your trip.
B. Requests 请求
中专铁路客运英语试题B
2017-2018年秋季学期铁路客运英语期末英语试题班级___________ 姓名____________ 学号______________一.将缩写或前缀与词组搭配（共5小题，每小题2分，共10分）1.RZ A. Faster2.CA B.Soft seat3.T C. Dining car4.K D. Even faster5.YW E. Hard sleeper二. 补全对话（共10小题，每小题2分，共20分）6. A: Glad to meet you!B: _________________________7. A: Wish you a pleasant journey!B: _________________________8. A: Thank you very much!B: _________________________9. A: I’m sorry to keep you waiting.B: __________________________10. A: Give me a bottle of beer, please.B: __________________________11. A: Let me help you with your luaggage.B: __________________________12. A: Please show me your ticket.B: ___________________________13. A: Good bye, everybody!B: __________________________14. A: How do you do?B: __________________________15. A: Could you do me a favor?B: __________________________三. 选择正确的选项完成对话。
铁路客运英语task 1-3-At the Luggage Office
Please show me your parcel ticket, identity document and sign your name, then you can take away your parcel.
IV. Dialogue Situation
Suppose you are a baggage man at the Left Luggage office. You meet a foreign passenger whose luggage was lost. You help him or her to solve the problem. Use the useful words and expressions that you’ve learned in this task and make up a dialogue. Then practice it with your partner.
V. Reading Comprehension
stuff
n. 东西，物品
stuffing
n.填料，馅
steamed stuffed bun
包子
steamed bun with meat stuffing 肉包子
wrap up
包裹；圆满完成
electronic product
电子产品
consignment service
v. 控告,起诉； 索/要（价）
n. 收费； 管理
In (the) charge of 主管
take charge of 控制,掌管(主动)
charge sb with sth=charge sth upon sb
指控某人犯有某罪
Free of charge for free
IV. Dialogue Situation
Suppose you are a baggage man at the Left Luggage office. You meet a foreign passenger whose luggage was lost. You help him or her to solve the problem. Use the useful words and expressions that you’ve learned in this task and make up a dialogue. Then practice it with your partner.
V. Reading Comprehension
stuff
n. 东西，物品
stuffing
n.填料，馅
steamed stuffed bun
包子
steamed bun with meat stuffing 肉包子
wrap up
包裹；圆满完成
electronic product
电子产品
consignment service
v. 控告,起诉； 索/要（价）
n. 收费； 管理
In (the) charge of 主管
take charge of 控制,掌管(主动)
charge sb with sth=charge sth upon sb
指控某人犯有某罪
Free of charge for free
铁路客运英语 教案 unit 2 Ticket Office (2)
1)Review the words and phrases of last class
2)教师提问：(1) How do we refund our ticket?
(2)How do we change our ticket?
Step2:Presentation
1）多媒体展示：用一段视频展示外国人去车站改签车票的对话场景。
好的。给您护照、车票和零钱。
P：Thank you.
谢谢。
T：It’s my pleasure.
不用谢。
2）教师讲解重点单词的发音和意思。
Step 3: Practice
1）请学生自主朗读对话不少于3遍
2）请3组学生代表站起来朗读对话。
Step 4: Production
请学生将对话改写，然后进行Role-play.
可以，让我看下您的车票。还没到开车时间。根据有关规定，您得支付票价20%的退票费。
P：OK.
好的。
T：You still need to show us your valid ID certificate.
您需要出示一下有效身份证件。
P：Here you are.
给您。
T：Thank you.Here is your refund.
您好。请问我的车票可以办理改签吗？
T：Let me look at your ticket.Sorry,you cannot refund your ticket after the train leaves,but you can change your ticket within two hours after departure.
让我看看您的车票。对不起，开车后的车票不能办理退票。但是可以在开车后2小时内办理改签。
2)教师提问：(1) How do we refund our ticket?
(2)How do we change our ticket?
Step2:Presentation
1）多媒体展示：用一段视频展示外国人去车站改签车票的对话场景。
好的。给您护照、车票和零钱。
P：Thank you.
谢谢。
T：It’s my pleasure.
不用谢。
2）教师讲解重点单词的发音和意思。
Step 3: Practice
1）请学生自主朗读对话不少于3遍
2）请3组学生代表站起来朗读对话。
Step 4: Production
请学生将对话改写，然后进行Role-play.
可以，让我看下您的车票。还没到开车时间。根据有关规定，您得支付票价20%的退票费。
P：OK.
好的。
T：You still need to show us your valid ID certificate.
您需要出示一下有效身份证件。
P：Here you are.
给您。
T：Thank you.Here is your refund.
您好。请问我的车票可以办理改签吗？
T：Let me look at your ticket.Sorry,you cannot refund your ticket after the train leaves,but you can change your ticket within two hours after departure.
让我看看您的车票。对不起，开车后的车票不能办理退票。但是可以在开车后2小时内办理改签。
铁路客运英语task 2-4-The Dining Car Service
(15)A:你们供应喝的吗？ Do you serve something to drink? B:是的，我们有可乐、红茶、绿茶和矿泉水。 Yes. We have cola, black tea, green tea and mineral water.
点I击II.添U加se标fu题l E文xp字ressions
reliable adj. 可依靠的
suitable adj. 适合的
identifiable adj. 可识别的
Never mind./It doesn't matter 没有关系
II. Dialogues
Dialogue Two
menu daily special daily nightly
n.菜单;饭菜;菜肴 今日特餐，每日特餐
adj.每日的，天天 n.日报 adj.每晚的
day by day
annual monthly weekly
daily bread
日常饮食
daily forecast
II. Dialogues
Dialogue Two
Special adj.特别/殊的，专门的 n.特产;特色菜;特别节目
Specialist n.专家 Speciality specialty n.专业，专长 Specialize specialise v.专攻，专门研究 Special 不同于一般的或是为了专门目的 Particular 在同一类事物中，具有与其他不同的特性 unusual
(21)有方便面吗？ Do you have instant noodles?
(22)A:您要几听啤酒？ How many tins of beer would you like? B:请来3听。 3 tins, please.
点I击II.添U加se标fu题l E文xp字ressions
reliable adj. 可依靠的
suitable adj. 适合的
identifiable adj. 可识别的
Never mind./It doesn't matter 没有关系
II. Dialogues
Dialogue Two
menu daily special daily nightly
n.菜单;饭菜;菜肴 今日特餐，每日特餐
adj.每日的，天天 n.日报 adj.每晚的
day by day
annual monthly weekly
daily bread
日常饮食
daily forecast
II. Dialogues
Dialogue Two
Special adj.特别/殊的，专门的 n.特产;特色菜;特别节目
Specialist n.专家 Speciality specialty n.专业，专长 Specialize specialise v.专攻，专门研究 Special 不同于一般的或是为了专门目的 Particular 在同一类事物中，具有与其他不同的特性 unusual
(21)有方便面吗？ Do you have instant noodles?
(22)A:您要几听啤酒？ How many tins of beer would you like? B:请来3听。 3 tins, please.
铁路客运英语task 2-1-Welcoming Passengers Aboard
点I击II.添U加se标fu题l E文xp字ressions
(11)您的座位在8号车厢，是靠窗的座位。 Your seat is in Car No.8 and it is a window seat.
(12)请把重的行李放在下面，轻的放在上面。 Please put the heavy luggage below and the light one
II. Dialogues
Dialogue Two
vacant/ free/empty
occupied adj. reserved adj.
occupy
v.占有，占领，占据
occupation
n.工作，职业；（空间）占据，占领
occupancy
n.(空间)占用，(时间)占用期间
occupier
n.占用（领）者（长、永久的）
II. Dialogues
Dialogue Six
implement 原指史前人类所用的工具，现在多指农用工具，也可指为 实现某个任务所需的工具或器具。 equipment 多指成套的或重型的设备或装备。通常用作不可数名词。 instrument 通常指能使人们完成某一精确动作或测量的一种小型仪器， 尤指电工仪表、测量装置，航海或航空用的控制装置。 appliance 侧重指家用机器或设备，尤指家用电器。 facilities 常用复数形式，指可供使用的设备或设施。
II. Dialogues
Dialogue Three
crew member 6 crew 6 crew members
self-help travel
自助游
dining car
餐车
restaurant car mobile canteen
铁路客运英语 Part2 Train Service
Conversations
CA：Not at all.Here is a plastic trash bag.You can put fruit peel,eggshells and sunflower seed shells into it.
不用客气。给您一只塑料垃圾袋，您可以把水果皮、蛋壳 和葵花籽壳倒在里面。
Unut 10 D i n i n g C a r S e r v i c e
Unut 11 T r a i n B r o a d c a s t i n g
Unut 12 G e t t i n g o f f t h e T r a i n
Unut 7
Passenger Train Type and Equipment
Conversations
Words ﹠ Phrases
CRH train
高铁列车
train corridor 列车过道
browse the web on the train 在车上浏览网页
P：I see.Where can I get hot water? 我明白了。请问哪里有热水？ CA：Electric water heater is over there.Please follow me.Here it is. 电茶炉在那边，请您随我来，在这里。
Conversations
P：Thank you.By the way,how to use the electric water heater?
Conversations
这个车最高时速350千米/时。列车玻璃都是减速玻璃，所 以感觉速度不快。
P：Thank you. 谢谢。 CA：That's all right.If you need the real time information of the train,please pay attention to the electronic screens installed at both ends of the carriage.The timetable and speed of the train,travel and security tips are shown on screen.
铁路客运英语task 1-6-On the Platform
II. Dialogues
Dialogue Four
a packet of 一包,一捆 ~ chocolate biscuits
a pack of
一包,一副,一群
pack v. 打包 n.包裹,一群(狼或狗), 一副(纸牌)
packet n. 小包 AM 常用 package
如果强调是小的包裹，为引起注意，会用前者。
乘地铁
take the underground
taxi stand
出租车候车处
Jam
n. 果酱; 塞满,堵塞 v.拥挤,塞满
traffic jam
交通堵塞
be/get in a jam
陷入困境
点I击II.添U加se标fu题l E文xp字ressions
(1)请按顺序进站。 Please get into the station one by one.
(12)为了您的安全，请站在安全线后面。 For your safety, please stay behind the safety line.
(13)女士，对不起，烟花爆竹不允许带上车。 Sorry, Madam. Fireworks are not permitted on board.
(14)您可以采用自动闸机验票或人工验票两种方式出站。 You can get out of the station in two ways, automatic gate
here. (18)我想坐27路公交车，我应该走哪个出口呢？
I want to take bus No.27, which exit should I go to?
(19)我的车票找不到了，你能帮我开一个证明吗？以便让 我出站。
铁路客运英语task 1-4-In the Waiting Room
After a long journey, you must be very tired. Come in, please!
（5）多漂亮的候车室呀！
What a nice waiting-room!/How beautiful the waiting-room is!
点I击II.添U加se标fu题l E文xp字ressions
小卖部，食堂
dining room
食堂
II. Dialogues
Dialogue Four
station square souvenir walk straight forward at the first turning go ahead
n.纪念品，纪念物 前进；进行
II. Dialogues
products
土特产
18. station master
站长
19. ticket collector/ticket examiner
检票员
20. passenger clerk
客运员
II. Dialogues
Dialogue One
have a rest take a rest
休息一下
waiting room
around the station? B:没剩下太多时间了，您必须在10分钟之内回来。
There is not too much time left, you must be back in 10 minutes. (8)请记住不要误了火车。 Mind that you don’t miss the train，please. (9)您可以在一号候车室候车，或者您也可以去贵宾候车室。 You can wait for the train in No.1 waiting room, or you can also go to the VIP room.
（5）多漂亮的候车室呀！
What a nice waiting-room!/How beautiful the waiting-room is!
点I击II.添U加se标fu题l E文xp字ressions
小卖部，食堂
dining room
食堂
II. Dialogues
Dialogue Four
station square souvenir walk straight forward at the first turning go ahead
n.纪念品，纪念物 前进；进行
II. Dialogues
products
土特产
18. station master
站长
19. ticket collector/ticket examiner
检票员
20. passenger clerk
客运员
II. Dialogues
Dialogue One
have a rest take a rest
休息一下
waiting room
around the station? B:没剩下太多时间了，您必须在10分钟之内回来。
There is not too much time left, you must be back in 10 minutes. (8)请记住不要误了火车。 Mind that you don’t miss the train，please. (9)您可以在一号候车室候车，或者您也可以去贵宾候车室。 You can wait for the train in No.1 waiting room, or you can also go to the VIP room.
《铁路客运英语》一(共59张PPT)
Situation 1
Suppose you meet a foreigner in the ticket office. Say hello to him / her.
Situation 2
Suppose you are a ticket agent at a railway station. A passenger wants to buy a ticket to Zhengzhou, but he doesn’t know when there will be a train to Zhengzhou. Help him / her get the proper ticket.
我很好，您呢？
17. How do you feel today?
您今天觉得怎么样？
18. Pretty good. Thank you. And you? 很好，谢谢。您呢？
19. How are you?
您好吗？
20. How do you feel today?
您今天感觉怎么样？
21. What’s up?
1. _a__q_u_a_rt_e_r past eleven
2. _e_le_v_e_n_o_'c_lock
3. _h_a_lf_p_a_s_t _eleven
Warming Up
10
4. __tw__e_l_v_e_o'clock
5. _a_q_u_a_r_t_er_to four
6. _f_iv_e__o_'c_l_ock
19
Ⅰ. Useful expressions
English for everyday use (Greetings)
《铁路客运英语》PPT课件
Soft seat (RZ)
This is a fairly comfortable seat. The seat configuration may be 2+2, giving you more space and comfort. Getting a soft seat ticket will usually get you into a “soft seat lounge” as well. The soft seat lounges have sofas and are not as crowded as the hard seat lounges .
二、欢迎语
Welcome to our train. 欢迎乘坐本次列车。
WelcomLeabharlann aboard! 请上车！Example 1:
A: Good morning! B: Good morning! Welcome aboard! A: Thank you. It's nice to be here. B: Hope you enjoy your trip.
铁路客运英语
主要内容
Seat Class
座位等级
Passenger Train Classes 旅客列车类型
Propaganda for Not Carrying Prohibited
Articles
严禁携带危险品上车
Passenger Cars
客车
Up and Down
上行和下行
b be, big, beef, beak
k Key, pick, thick, cake
g pig, big, gig
铁路客运英语task 1-2-At Ticket Office
The ticket is valid for 3 days. (15)请到6号窗口办理中转手续。
Please go to window 6 for transfer formalities.
eful Expressions
（16）对不起，今天的卧铺票都卖完了。明天的可以吗？
Sorry. All the berth tickets for today are sold out. How about tomorrow? （17）中铺可以吗？下铺都卖完了。
客票
5. full price ticket/full fare ticket 全价票
6. half price ticket/half fare ticket 半价票
7. discount ticket
打折票
8. hard-seat ticket 硬座票；soft-seat ticket 软座票
I. Words and Phrases
Three classes are available on the high-speed trains: business, first and second. Second class is equivalent to but far more comfortable than economy class on a airplane.
I’d like to change this hard seat ticket to a soft berth ticket.
eful Expressions
(11)如果您要求退票，我们将收取5%的退票费。 If you want to refund your ticket, we will charge you 5% of ticket fare. (12)我要买一张动车车票 I will buy a bullet train ticket. (13)学生买高铁车票二等座打7.5折。 There is 25% discount for the student who buys second-class seat of high-speed train ticket. (14)车票的有效期是3天。
Please go to window 6 for transfer formalities.
eful Expressions
（16）对不起，今天的卧铺票都卖完了。明天的可以吗？
Sorry. All the berth tickets for today are sold out. How about tomorrow? （17）中铺可以吗？下铺都卖完了。
客票
5. full price ticket/full fare ticket 全价票
6. half price ticket/half fare ticket 半价票
7. discount ticket
打折票
8. hard-seat ticket 硬座票；soft-seat ticket 软座票
I. Words and Phrases
Three classes are available on the high-speed trains: business, first and second. Second class is equivalent to but far more comfortable than economy class on a airplane.
I’d like to change this hard seat ticket to a soft berth ticket.
eful Expressions
(11)如果您要求退票，我们将收取5%的退票费。 If you want to refund your ticket, we will charge you 5% of ticket fare. (12)我要买一张动车车票 I will buy a bullet train ticket. (13)学生买高铁车票二等座打7.5折。 There is 25% discount for the student who buys second-class seat of high-speed train ticket. (14)车票的有效期是3天。
《铁路客运英语》PPT课件
上海磁悬浮列车
重点：
1、语音：i: i
p b k g s zθ ð
2、日常生活用语
难点：
课文生词及对课文的理解
Unit one Seat Classes
座位等级
Seat Classes 座位等级
语音： 元音： i: i
p b k g s zθ ð
辅音：i: be, pea, bee, key
Conversation 会话
A. On the train 在列车上
语法： 时间表达法： 1、直接表示法 eight seventeen(8:17) 2、past , to表示法 Seventeen past eight(8:17)
B. On the train 在列车上
Everyday English Ⅱ 日常生活用语（二）
Ⅱ. Learn to say
A. Thanks and Apologies 感谢和道歉 1. It’s very kind of you. 2.Thank you for your help. 3. Thank you for the trouble you have taken to
Articles
严禁携带危险品上车
Passenger Cars
客车
Up and Down
上行和下行
Beijing West Railway Station 北京西站
The Qinghai- Tibet Railway 青藏铁路
Chief Conductor
列车长
Shanghai Maglev Train
二、欢迎语
Welcome to our train. 欢迎乘坐本次列车。
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上行和下行
▪ Beijing West Railway Station 北京西站
▪ The Qinghai- Tibet Railway 青藏铁路
▪ Chief Conductor
列车长
▪ Shanghai Maglev Train 精选课件
上海磁悬浮列车
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▪ 重点：
▪ 1、语音：i: i
p b k g s zθ ð
▪ 6. Haven’t seen you for a long time.
▪ Long time no see.
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▪ B. Farewell 告别
▪ 1.Goodbye , everybody! ▪ 2. Good night! ▪ 3. See you again./See you later. ▪ 4. See you tomorrow. ▪ 5. Hope you’ll come again. ▪ 6. Hope you’ll come to China again. ▪ 7. Give my best regards to your family. ▪ Please say hello to your family. ▪ 8. May we meet again some day! ▪ 9. I hope we shall meet again soon.
▪ Ⅰ. Learn to say
▪ A. Greetings 问候
▪ 1. Welcome to China!
▪ 2. Welcome to our city!
▪ 3. Welcome to our train!
▪ 4. Glad to take your train!
▪ 5. Glad to see you again!
▪ 2、日常生活用语
▪ 难点：
▪ 课文生词及对课文的理解
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Unit one Seat Classes
座位等级
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Seat Classes 座位等级
语音： 元音： i: i
p b k g s zθ ð
辅音：i: be, pea, bee, key
i ship, river, big, pig
铁路客运英语
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主要内容
▪ Seat Class
座位等级
▪ Passenger Train Classes 旅客列车类型
▪ Propaganda for Not Carrying Prohibited
Articles
严禁携带危险品上车
Passenger Cars
客车
▪ Up and Down
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B. On the train 在列车上
▪ the Forbidden City 故宫 ▪ the Great Wall 长城 ▪ the Temple of Heaven 天坛 ▪ the Summer Palace 颐和园 ▪ Soul’s Retreat Temple 灵隐寺 ▪ Six Harmonies Pagoda 六和塔
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Text 课文
Seat Classes 座位等级
▪ There are 4 standard classes of seats:
hard seat, soft seat, hard sleeper and soft sleeper.
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▪Hard seat (YZ)
▪ This is the cheapest way to travel. Cars are open, like in European commuter trains. Seats are arranged in 3+2 configuration, with seat groups facing each other. It is often crowded. The seats are not as hard as wood but the upholstery is not as comfortable as the soft seats.
▪ B: Hope you enjoy your trip.
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Conversation 会话
A. On the train 在列车上
▪ 语法： ▪ 时间表达法： ▪ 1、直接表示法 ▪ eight seventeen(8:17) ▪ 2、past , to表示法 ▪ Seventeen past eight(8:17)
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p pick, sheep, keep, pea
b be, big, beef, beak
k Key, pick, thick, cake
g pig, big, ghick
ð this, that
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Everyday English Ⅰ 日常生活用语（一）
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二、欢迎语
▪ Welcome to our train. ▪ 欢迎乘坐本次列车。
▪ Welcome aboard! 请上车！
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Example 1:
▪ A: Good morning!
▪ B: Good morning! Welcome aboard!
▪ A: Thank you. It's nice to be here.
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一、问候语
Good morning . 您好！（早上好） Good afternoon. 您好！（下午好） Good evening. 您好！（晚上好） How do you do?
Nice to meet you. 见到您很高兴。 Glad to meet you. Pleased to meet you.
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Soft seat (RZ)
▪ This is a fairly comfortable seat. The seat configuration may be 2+2, giving you more space and comfort. Getting a soft seat ticket will usually get you into a “soft seat lounge” as well. The soft seat lounges have sofas and are not as crowded as the hard seat lounges .