铁路客运英语中专专题培训课件
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大中专高铁乘务专业英语教学课件ppt课件
B. On the train 在列车上
• the Forbidden City 故宫
• the Great Wall
长城
• the Temple of Heaven 天坛
• the Summer Palace 颐和园
• Soul’s Retreat Temple 灵隐寺
• Six Harmonies Pagoda 六和塔
载
协作某事
负
客车 列 车
一、问候语
Good morning . 您好！（早上好） Good afternoon. 您好！（下午好） Good evening. 您好！（晚上好） How do you do?
Nice to meet you. 见到您很高兴。 Glad to meet you. Pleased to meet you.
happen again.
提醒、建议用语
• Please be careful. 请小心。 • Don’t go far. 不要走远。 • Pay attention to the departure-call. • 请留心开车铃声。
Why not go and have a look? 为什么不去看一看呢？
二、欢迎语
• Welcome to our train. • 欢迎乘坐本次列车。
• Welcome aboard! 请上车！
Example 1:
• A: Good morning! • B: Good morning! Welcome aboard! • A: Thank you. It's nice to be here. • B: Hope you enjoy your trip.
B. Requests 请求
高速铁路客运服务英语电子课件Unit4
Ladies and gentlemen, may I have your attention, please? Now we are looking for someone. A little boy Tom from America, ten years old, wearing an olive green T-shirt. Please come to the Carriage No.1. Your mother is expecting you there. Thank you. （各位旅客请注意，现在广播找人。找一个叫汤姆的美国男孩，10岁，穿一件 橄榄绿的T恤衫。听到广播后请到1号车厢。您的母亲正在找您。谢谢。） TC：Excuse me. There is good news. We find him in Carriage No.8. Now our crew is bringing him here. （您好，有好消息。我们在8号车厢找到了他。现在我们的列车员正在领他过来 。） P：Thank you very much. （非常感谢。） TC：You are welcome. （不用谢。）
Ⅱ. Sentences Comprehension（语句理解）
14. Sir, thank you for your valuable suggestions. We will report to our supervisor. We hope you will frequently take our train and help us improve our service. Thanks. 中文:__________________________________________________________ 15. Please don’t touch an emergency stop button in case of unexpected stop accidents of the train. 中文:__________________________________________________________ 16. Ms, my ticket is left in the checking machine. Is it OK if I don’t have it？ 中文:__________________________________________________________ 17. Sir, I m afraid you could not get out of the station without a ticket. 中文:__________________________________________________________ 18. Could you then prove it for me to get out of the station? 中文:__________________________________________________________
Ⅱ. Sentences Comprehension（语句理解）
14. Sir, thank you for your valuable suggestions. We will report to our supervisor. We hope you will frequently take our train and help us improve our service. Thanks. 中文:__________________________________________________________ 15. Please don’t touch an emergency stop button in case of unexpected stop accidents of the train. 中文:__________________________________________________________ 16. Ms, my ticket is left in the checking machine. Is it OK if I don’t have it？ 中文:__________________________________________________________ 17. Sir, I m afraid you could not get out of the station without a ticket. 中文:__________________________________________________________ 18. Could you then prove it for me to get out of the station? 中文:__________________________________________________________
《铁路客运英语》七(“列车”相关文档)共53张
Warming Up
7
B. Look at the following signs and then choose the right English name for each of them.
exit
enquiry
taxi
metro
parking
bus station
1. __m__e_tr_o__
14. (That is / was) (really / absolutely) excellent / fantastic / fabulous / great / superb! 那真是（绝对是）太棒啦！
15. You did a good job! / Good job! / Nice work! 你做得很好!/好工作!/干得好!
亲爱的旅客朋友们，列车前方到站是我们的终点站——北京站。请检查您的随身物品，准备下车。
2. When you get off, please mind the gap between the train and the platform.
下车时，请小心列车与站台之间的缝隙，注意安全。 dies and gentlemen: The next station is Beijing West. If this is your station, please make sure you have all your belongings with you and get ready to get off.
__火__车__将__在___8_点__1_2_分__到__达__西__安___北__站__。________________________________ 3.旅客朋友们，请携带好随身物品，有序下车。
铁路客运英语一共59张课件
8. I am very happy to see you. 我很高兴见到您。
OpenigYourMthⅠ.Usflx
Opening Your Mouth
9. I am delighted to know you.
认识您很高兴。
10. Hello! How are you?
嗨！您怎么样？
11. How is everything?
见到您很高兴。
4. It’s very nice to meet you.
见到您真的很高兴。
5. It’s a pleasure to meet you.
认识您深感荣幸。
6. It’s good to see you again. 再次见到您很高兴。
7. I am very pleased to see you. 遇到您，我很高兴。
seat class train number
Warming Up
C. Match the Chinese in column A with their corresponding English in column B.
上铺
中铺
软卧
硬卧 商务座
特等座
下铺
高级软卧
一等座 二等座
软座
硬座
无座
VIP class seat
请坐。
7. Take care and have a safe trip.
保重，旅途平安。
8. I hope you will enjoy your stay here. 希望您能在这过得开心。
9. Is this your first trip to Beijing?
这是您第一次来北京吗？
《铁路客运英语》课件
《铁路客运英语》PPT课 件
本课程旨在提高学习者铁路客运英语听说读写能力，帮助其更好地进行铁路 客运服务和交流。
欢迎和介绍
问候
热烈欢迎大家参加本课程！
交流
希望学习者们积极参与讨论，共 同提高。
介绍
我是本课程的讲师，专注于铁路 客运英语培训多年。
铁路客运基础知识
1
车站和售票
了解车站的设施、售票的方式，掌握火车票种类和购票注意事项。
1 课程总结
对所学知识点进行概括，反思学习情况，提出反馈和建议。
2 答疑解惑
解答学员在学习中遇到的问题，并提供延伸资源和拓展阅读。
2
列车和座位
学会车厢和座位号码的表示方法，以及通行的旅客礼仪。
3
车票和行李
学习车票使用和验票流程，携带行李的规定和注意事项。
铁路客运日常用语
乘客登车
学会用英语询问和告知开车时间、方向、始终站 等基本信息。
停靠站和转车
学习如何用英语表述停靠站名、转车线路和方向 等信息。
站务员指引
掌握对站务员询问的应答方式，按时换乘和通行 的礼仪。
到达站和下车
了解英语表达下车的常用说法和与车站工作人员 ຫໍສະໝຸດ 流的技巧。铁路客运紧急情况应对
1
抢劫和安全
2
了解铁路安全和防范知识，遇到紧急情
况的自救和报警方法。
3
火灾和疏散
学习火车上遭遇火灾的应对策略和紧急 疏散方法。
自然灾害和救援
了解自然灾害对铁路运输的影响，以及 铁路救援部门的职责和措施。
课程总结与答疑
本课程旨在提高学习者铁路客运英语听说读写能力，帮助其更好地进行铁路 客运服务和交流。
欢迎和介绍
问候
热烈欢迎大家参加本课程！
交流
希望学习者们积极参与讨论，共 同提高。
介绍
我是本课程的讲师，专注于铁路 客运英语培训多年。
铁路客运基础知识
1
车站和售票
了解车站的设施、售票的方式，掌握火车票种类和购票注意事项。
1 课程总结
对所学知识点进行概括，反思学习情况，提出反馈和建议。
2 答疑解惑
解答学员在学习中遇到的问题，并提供延伸资源和拓展阅读。
2
列车和座位
学会车厢和座位号码的表示方法，以及通行的旅客礼仪。
3
车票和行李
学习车票使用和验票流程，携带行李的规定和注意事项。
铁路客运日常用语
乘客登车
学会用英语询问和告知开车时间、方向、始终站 等基本信息。
停靠站和转车
学习如何用英语表述停靠站名、转车线路和方向 等信息。
站务员指引
掌握对站务员询问的应答方式，按时换乘和通行 的礼仪。
到达站和下车
了解英语表达下车的常用说法和与车站工作人员 ຫໍສະໝຸດ 流的技巧。铁路客运紧急情况应对
1
抢劫和安全
2
了解铁路安全和防范知识，遇到紧急情
况的自救和报警方法。
3
火灾和疏散
学习火车上遭遇火灾的应对策略和紧急 疏散方法。
自然灾害和救援
了解自然灾害对铁路运输的影响，以及 铁路救援部门的职责和措施。
课程总结与答疑
《铁路客运英语》八精选优秀ppt
Warming Up
10
New Words
handle toilet button aid kit hammer extinguisher bowel headache bone fracture
/'hændl/ /'tɔɪlət/ /'bʌtn/ /eɪd/ /kɪt/ /'hæmə(r)/ /ɪk'stɪŋɡwɪʃə(r)/ /'baʊəl/ /'hedeɪk/ /bəʊn/ /'fræktʃə(r)/
过渡页
TRANSITION PAGE
Opening Your Mouth
Opening Your Mouth
17
Ⅰ. Useful expressions
English for everyday use (Farewell)
1. Goodbye and good luck! 再见，祝您好运！ 2. I hope you will have a pleasant trip! 我祝您旅途愉快！ 3. Have a good trip. 旅途愉快。 4. Take care. 一路保重！ 5. I am afraid I must be leaving. 恐怕我得走了。 6. I think it’s time for us to leave now. 我想我们现在该走了。 7. See you soon. 一会儿见。 8. See you around. 后会有期。 9. Hope we will meet again. 希望我们能再见面。
过渡页
TRANSITION PAGE
Learning Objectives
Learning Objectives
上交大高职《城市轨道交通客运服务英语》教学资料 教学课件 城市轨道交通客运服务英语——第九章
Ⅰ Practice and Learn
Dialogues
B:OK. That，s fine. Where can I find the passage to Line 3? A:Walk along this way, and you will see a sign showing downstairs. Follow the sign and go downstairs. Then you will find Line 3. B:How long should I wait there then? A:We have Metros every 4 minutes. So if you walk now, you will get the right Metro to your workplace. B:All right. Thanks all the same! A:Thank you for your understanding! B:See ya!
Project 9
Coping with Great Passenger Flows
Project Objectives
To understand why great passenger flows should be paid attention to;
To understand basic terms on instructions relevant to dealing with great passenger flows;
To supply customers with help on great passenger flows;
To master the sentence patterns related to great passenger flows;
铁乘务专业英语教学课件
Railway stations, tracks,
tickets,
luggage,
timetables
Course outline and content
Expressions
Greeting passengers,
checking
tickets,
handling luggage
Unit 3
Communication
Expanding vocabulary: In order to better understand English materials, railway workers need to constantly expand their vocabulary.
Teaching courseware for railway crew professional English
• Introduction to English Courses for Railway Attendant Majors
• Basic knowledge of English for railway crew
English oral communication for crew members
Mastering basic railway terminology and common
expressions: In order to ensure effective
communication among railway staff, they need to
Course outline and content
• Course outline: Basic English grammar and vocabulary, railway specific vocabulary and expressions, communication strategies and techniques, cultural awareness and etiquette
《铁路客运英语》一
Testing Your Ears
Testing Your Ears
15
Testing Your Ears
16
A. Circle the words or expressions you hear in the recording.
name ticket
money thank you
where time
如果您只是到站台上送人，那就没有必要买火车票。
13.You can go to the information office to get information about how to
take the train at railway station.
您可以到问讯处问问怎么在火车站乘坐火车。
Opening Your Mouth
Suppose you are a ticket agent at a railway station. A passenger wants to buy a ticket to Zhengzhou, but he doesn’t know when there will be a train to Zhengzhou. Help him / her get the proper ticket.
过渡页
TRANSITION PAGE
Warming Up
Warming Up
6
A. Look at the following pictures and match them with their English names.
a. ticket agent
b. railway station
b
c
c. arrival timetable
Testing Your Ears
15
Testing Your Ears
16
A. Circle the words or expressions you hear in the recording.
name ticket
money thank you
where time
如果您只是到站台上送人，那就没有必要买火车票。
13.You can go to the information office to get information about how to
take the train at railway station.
您可以到问讯处问问怎么在火车站乘坐火车。
Opening Your Mouth
Suppose you are a ticket agent at a railway station. A passenger wants to buy a ticket to Zhengzhou, but he doesn’t know when there will be a train to Zhengzhou. Help him / her get the proper ticket.
过渡页
TRANSITION PAGE
Warming Up
Warming Up
6
A. Look at the following pictures and match them with their English names.
a. ticket agent
b. railway station
b
c
c. arrival timetable
上交大高职《城市轨道交通客运服务英语》教学资料 教学课件 城市轨道交通客运服务英语——第六章
Ⅰ Practice and Learn
Mini Talks
5. There is Something Wrong with the Metro A:Excuse me, Sir. I think there is something wrong with this Metro, for every time it moves, there is some noise at the back of the Metro. B:Thank you for telling me, Sir. I will find the engineer in this Metro, and let him exam the Metro. Sorry that the noise makes you uncomfortable. A:It doesn，t matter. The noise is not too much. I，m just worried about the safety of the Metro. B:Don，t worry, please! It will be fine as soon as possible.
Ⅰ Practice and Learn
Exercises
Answer the following questions according to the dialogue and try to make dialogues with your partner. 1. What was wrong with the Metro? 2. What was the problem the passenger met? 3. What is the meaning of the word “transfer” in the dialogue? 4. Which number of the bus would be taken by the passenger? 5. Could the passenger，s problem be solved?
《铁路客运英语》PPT课件
Soft seat (RZ)
This is a fairly comfortable seat. The seat configuration may be 2+2, giving you more space and comfort. Getting a soft seat ticket will usually get you into a “soft seat lounge” as well. The soft seat lounges have sofas and are not as crowded as the hard seat lounges .
二、欢迎语
Welcome to our train. 欢迎乘坐本次列车。
WelcomLeabharlann aboard! 请上车！Example 1:
A: Good morning! B: Good morning! Welcome aboard! A: Thank you. It's nice to be here. B: Hope you enjoy your trip.
铁路客运英语
主要内容
Seat Class
座位等级
Passenger Train Classes 旅客列车类型
Propaganda for Not Carrying Prohibited
Articles
严禁携带危险品上车
Passenger Cars
客车
Up and Down
上行和下行
b be, big, beef, beak
k Key, pick, thick, cake
g pig, big, gig
铁路客运英语 1
Depart departure leave provide sb with sth provide sth for sb Next to near to Elevator (A.) lift (E.) 垂直电梯 Escalator 自动扶梯
passenger train freight train Fast train express train Up train even-number train Down train odd-number train Through train Electric multiple unit train Short-distance/long-distance train
Adopt v. 采取，采纳 Adapt v.适应 Adapt to 适应 Digit n. Digital adj. Digitize v. Digital camera
Give sb a hand do sb a favour Favour n.帮助，恩惠 See off Get on/get off Get/go on board the train board n.板； 董事会； 甲板 v.上（船、车或飞机 Above board platform ticket
luggage office/ left luggage office/ left luggage/ luggage storage service Station hall corridor
time：what is the time? what time is it? to past sharp on time in time behind time 迟，晚 behind schedule落后预定计划；晚点； ahead of time 提前 ahead of schedule
大中专高铁乘务专业英语教学课件
Promote safety awareness among passersby and ensure compliance with safety regulations and procedures
Assisting passengers with special needs
Accommodate the needs of passengers with disabilities or special requirements, making reasonable adjustments and providing assistance as required
04
Practical operations and simulation exercises
Provide students with practical scenarios of passenger service in high speed rail, including ticket selling, passenger check in, and information consultation
Expressions used in high speed rail operation
Dialogues for meeting and introduction
such as "Good morning, I am the train attention of this high speed train. Could you please show me your ticket?"
05
Course evaluation and feedback
要点三
Formative assessment
Assisting passengers with special needs
Accommodate the needs of passengers with disabilities or special requirements, making reasonable adjustments and providing assistance as required
04
Practical operations and simulation exercises
Provide students with practical scenarios of passenger service in high speed rail, including ticket selling, passenger check in, and information consultation
Expressions used in high speed rail operation
Dialogues for meeting and introduction
such as "Good morning, I am the train attention of this high speed train. Could you please show me your ticket?"
05
Course evaluation and feedback
要点三
Formative assessment
《铁路客运英语》PPT课件
上海磁悬浮列车
重点：
1、语音：i: i
p b k g s zθ ð
2、日常生活用语
难点：
课文生词及对课文的理解
Unit one Seat Classes
座位等级
Seat Classes 座位等级
语音： 元音： i: i
p b k g s zθ ð
辅音：i: be, pea, bee, key
Conversation 会话
A. On the train 在列车上
语法： 时间表达法： 1、直接表示法 eight seventeen(8:17) 2、past , to表示法 Seventeen past eight(8:17)
B. On the train 在列车上
Everyday English Ⅱ 日常生活用语（二）
Ⅱ. Learn to say
A. Thanks and Apologies 感谢和道歉 1. It’s very kind of you. 2.Thank you for your help. 3. Thank you for the trouble you have taken to
Articles
严禁携带危险品上车
Passenger Cars
客车
Up and Down
上行和下行
Beijing West Railway Station 北京西站
The Qinghai- Tibet Railway 青藏铁路
Chief Conductor
列车长
Shanghai Maglev Train
二、欢迎语
Welcome to our train. 欢迎乘坐本次列车。
铁路客运英语4
railway-network company 路网公司 Distribution n. 分布，分配 Distribute v. Distribute to/among 分配，分发 Distribute over 散布，分布 separate from 分离；把…和…分开 transport sector 交通部门 Adjust v. 调节，使适应 adjustment n. Adjust to
Kill time 消磨时间 Quite a few 相当多，不少 station square Souvenir n.纪念品，纪念物 Walk straight forward at the first turning
Identity n.身份，同一性 Identification n.识别，鉴定；证明同一 Identify v.识别，鉴定 ticket entrance 检票口 Safe safety Waiting hall 候车室 Be supposed to do sth suppose v.假定，猜想 You are not supposed to do that= you shouldn’t do that
Task 4 In the Wat take a rest 休息一下 Waiting room rest hall 休息室 Guest(s’) Waiting-room= VIP Room 贵宾候 车室 free of charge for free
speciality shop special product shop 特产 店 snack refreshment 小吃 stall(货摊) street vendor 地摊 vendor n.摊贩，小 贩 canteen 小卖部，食堂 dining room 食堂 news-stand 报摊
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The Qinghai- Tibet Railway 青藏铁路
Chief Conductor
列车长
Shanghai Maglev Train
上海磁悬浮列车
重点：
1、语音：i: i
p b k g s zθ ð
2、日常生活用语
难点：
课文生词及对课文的理解
Unit one Seat Classes
主要内容
Seat Class
座位等级
Passenger Train Classes 旅客列车类型
Propaganda for Not Carrying Prohibited
Articles
严禁携带危险品上车
Passenger Cars
客车
Up and Down
上行和下行
Beijing West Railway Station 北京西站
二、欢迎语
Welcome to our train. 欢迎乘坐本次列车。
Welcome aboard! 请上车！
Example 1:
A: Good morning! B: Good morning! Welcome aboard! A: Thank you. It's nice to be here. B: Hope you enjoy your trip.
Conversation 会话
A. On the train 在列车上
语法： 时间表达法： 1、直接表示法 eight seventeen(8:17) 2、past , to表示法 Seventeen past eight(8:17)
B. On the train 在列车上
Soft seat (RZ)
This is a fairly comfortable seat. The seat configuration may be 2+2, giving you more space and comfort. Getting a soft seat ticket will usually get you into a “soft seat lounge” as well. The soft seat lounges have sofas and are not as crowded as the hard seat lounges .
the Forbidden City 故宫 the Great Wall 长城 the Temple of Heaven 天坛 the Summer Palace 颐和园 Soul’s Retreat Temple 灵隐寺 Six Harmonies Pagoda 六和塔
Text 课文
Seat Classes 座位等级
There are 4 standard classes of se, hard sleeper and soft sleeper.
Hard seat (YZ)
This is the cheapest way to travel. Cars are open, like in European commuter trains. Seats are arranged in 3+2 configuration, with seat groups facing each other. It is often crowded. The seats are not as hard as wood but the upholstery is not as comfortable as the soft seats.
B. Farewell 告别
1.Goodbye , everybody! 2. Good night! 3. See you again./See you later. 4. See you tomorrow. 5. Hope you’ll come again. 6. Hope you’ll come to China again. 7. Give my best regards to your family. Please say hello to your family. 8. May we meet again some day! 9. I hope we shall meet again soon.
座位等级
Seat Classes 座位等级
语音： 元音： i: i
p b k g s zθ ð
辅音：i: be, pea, bee, key
i ship, river, big, pig
p pick, sheep, keep, pea
b be, big, beef, beak
k Key, pick, thick, cake
Hard sleeper (YW)
一、问候语
Good morning . 您好！（早上好） Good afternoon. 您好！（下午好） Good evening. 您好！（晚上好） How do you do?
Nice to meet you. 见到您很高兴。 Glad to meet you. Pleased to meet you.
g pig, big, gig
s six, see, this
z is
θ thick
ð this, that
Everyday English Ⅰ 日常生活用语（一）
Ⅰ. Learn to say A. Greetings 问候 1. Welcome to China! 2. Welcome to our city! 3. Welcome to our train! 4. Glad to take your train! 5. Glad to see you again! 6. Haven’t seen you for a long time. Long time no see.