企业质量管理体系(doc 24页)

企业质量管理体系(doc 24页)

Section 4 Quality management system

第四章质量管理体系

4.1 General requirements

一般要求

4.2 Documentation requirements

文件要求

4.2.1 General

总则

4.2.2 Quality manual

质量手册

4.2.3 Control of documents

文件控制

4.2.3.C.1 Control of Customer-Supplied Documents and Data – The organization shall establish and maintain a documented procedure(s) to control all customer-supplied documents and data (e.g., network architecture, topology, capacity, installation termination assignments, and database) if these documents and data influence the design, verification, validation, inspection and testing, or servicing the product.

客户提供文件及数据控制－组织将建立并且维护文件化程序以控制所有客户提供的文件和数据（例如，网络体系结构，布局，容量，安装结束任务及数据库）如果这些文件和数据影响设计，验证，确认，检查及测试，或服务于产品。

4.2.4 Control of records

记录控制

Section 5 Management responsibility 第五章－管理职责

5.1 Management commitment

管理承诺

5.4.2.C.1 Long- and Short-Term Quality Planning –The organization’s quality planning activities shall include long- and short-term plans with goals for improving quality and customer satisfaction.

长期和短期质量策划－组织的质量策划行为应包括以提高质量和顾客满意度为目标的长期策划和短期策划。

Performance to these goals shall be monitored and reported. These plans shall address:

实现这些目标需要监控和汇报。这些策划应注明：

a) cycle time,

循环时间

b) customer service,

顾客服务

c) training,

培训

d) cost,

成本

e) delivery commitments, and

交货承诺，等

f) product reliability.

产品可靠性

5.4.2.C.1-NOTE 1: Top Management should demonstrate their active involvement in long- and short-term quality planning.

注解1：最高管理者应积极参与到长期和短期质量策划中。

5.4.2.C.2 Customer Input – The organization shall implement methods for soliciting and considering customer input for quality planning activities. The organization should establish joint quality improvement programs with customers. [4]

顾客输入－组织应将顾客输入纳入质量策划中。组织应会同顾客建立质量改进程序。

5.4.2.C.3 Supplier Input – The organization shall implement methods for soliciting and using supplier input for quality planning activities. [4]

供应商输入－组织应将供应商输入纳入质量策划中。

5.5 Responsibility, authority and communication

职责、权限与沟通

5.5.1 Responsibility and authority

职责和权限

5.5.2 Management representative

管理者代表

5.5.3 Internal communication

内部沟通

5.5.3.C.1 Organization Performance Feedback – The organization shall inform employees of its quality performance and the level of customer satisfaction. [4]

组织成绩反馈－组织应通知其员工关于质量成绩以及顾客满意程度。

5.6 Management review

管理评审