跨境电商订单跟进邮件模板

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外贸客户跟进邮件模板

Dear John Smith,Quickly following up on my email from yesterday. I tried to call you, but was unable to connect. Hoping to set up a call to introduce my company, [ABC Company]. Do you have 10 minutes anytime early next week that would work?While I have you, I thought you might find some interest in our cooperation with [client name]. We helped them [achieve goal] resulting in [ideally you have a % to use here, but any meaningful result will suffice]. You can read the whole story here: [Provide case study link.]As a reminder, we're a [Outline the main business] company, expert (or specializing) in the [Describe more spcifically] category. We've worked with [name 2-3 clients] in your country, and help many others to [achieve goal].I look forward to hearing from you soon.Best regards,Lily LeeDear John Smith,As I've gotten to know your company better, I've come to believe that our company aligns well with both your company's immediate needs and ultimate goals.We can offer [product or service] that will allow you to [solve specific problems they're facing]. We use different tactics than our competitors, including [differentiators from other companies in your space].We've consistently been recognized for our exceptional product quality and service, like [specific accomplishments you can reference]. We were able to help one of our customers [reference a specific, relevant customer story].Given how well our [product or service] suits your needs, I think we could do some great work together.[Engaging question to wrap things up]?Best regards,Lily Lee客户跟进邮件（3）Dear John Smith,Hope you had a good weekend (been well, etc.).Not sure if you've been really slammed or you've decided to hold off for now, but I wanted to see if you might have any feedback on our proposal?Certainly, no rush on our end — I don't want to become a pest if you'd prefer I hold off on contact.I also thought you might have some interest in a recent post on [a post specific to the prospect's category, or if you don't have one, a category-specific, third-party article]. You can read it here: [link].Look forward to hearing from you.Best regards,Lily Lee客户跟进邮件（4）Dear John Smith,I've tried to reach out a few times now without a reply. Usually when this happens, it means my offer is not a priority right now. Is it safe for me to assume that's the case here?If it is, I won't bother you anymore. If you'd rather I follow up in a month or two when you have more bandwidth, I'm happy to do that as well. Thanks for your time.Best regards,Lily Lee。

外贸发货后订单跟进邮件模板

发货前两周告知客户预计发货时间，同时通知客户支付余款Dear John,Your order is expected to be ready for shipment around 20th Oct.Please kindly check and make the balance payment with the below details:Total $39,860.00Paid $3,200Balance $36,660.00Looking forward to hearing from you soon.Sincerely,Lily订舱后反馈订舱情况，告知客户预计装柜日期和ETD（预计开船日期）Dear John,We have booked the shipment today, the goods will be loaded into container in our factory on 21th oct, the shipment date has been scheduled on 25th Oct.I will send you the loading photos after the loading in factory, and will keep you updated about the shipment.Sincerely,Lily装柜当天发装柜照片给客户Dear John,The goods have been loaded into container today in our factory. Attached please find the loading photos.I will send you the shipping documents in my next mail.Sincerely,Lily装柜当天发议付单付草本给客户，并让其确认内容Dear John,Enclosed please find the draft copy of the shipping documents, please check and let me know if they are ok.Waiting for your information.Sincerely,Lily由于天气原因，预定船期被船公司推迟了Dear John,Due to the bad weather in the seaport, the shipment of [Invoice number] has been postponed to 19th July by the shipping company.Please kindly note this, and we will keep you updated about the shipment.Sincerely,Lily开船当天告知客户实际开船日期和预计到达日期（ETA)，以及清关单据预计寄送日期Dear John,The shipment has been made on 28th October, and the ETA is 25th November.We are working on the shipping documents now, and they are expected to be sent to you on 2nd November.Sincerely,Lily清关文件寄出后告知客户快递单号和跟踪链接Dear John,The shipping documents has been sent to you by DHL today. You can track it with the waybill number [12345678] at ... Have a nice day!Sincerely,Lily网上跟踪单据是否签收，并和客户确认Dear John,Today I have tracked the shipping documents on DHL website and found that they have been signed by “Donald Trump”. Have you receive it?In case you have any questions, please let me know.Sincerely,Lily货物到港前一周，告知客户货物预计到港时间，提醒客户安排清关提货Dear John,How are you?The shipment are expected to arrive Hamburg port on 28th November(next monday), please kindly pay attention to its arrival and arrange the custom clearance.In case you have any questions, please feel free to let me know.Sincerely,Lily货物到港两周后，询问客户是否提到货，货物有无问题Dear John,Have you received the goods?If you have any questions or problem with this shipment, please feel free to let us know.Sincerely,Lily。

跨境电商Shopify邮件模板

要求免运费Hi, friend,Thank you for your kind purchasing and have a nice day.We do have the free shipping service but only for orders over $59.99.Any questions, please contact with us freely, I will do our best to help you.Best regardsYoursLexi运输过久Hello Customer,Thank you for your purchase. Your package has been delivered to the airline on May 14th, 2020. It usually takes 1-2 months due to the impact of the new coronavirus, nowadays international goods are stacked in customs, it takes time to handle. Please wait patiently, thanks. Hope you can receive it soon.Best regards.Lexi目的国邮局耽搁派送Friend, deeply sorry for all trouble caused by the terrible transport . At present , we received the information from our post office . In USA, many parcel were delayed to send out because of the new coronavirus.Can you help us to wait for few more days ? As you know, we do shipped out , and the parcel was arrived in your country . but your post office was delayed to send out , really need your kind understand and enough patience, will be sincerely appreciated . wait your nice reply , thanks .Best regards,Lexi正在空运Hello Customer,Thank you for your purchase. Your package has successfully been delivered to the airline on May 14th, 2020. Recently the customs is strict for parcel checking, we are speeding for you now. And the delivery may be delayed due to the impact of the new coronavirus. Please wait patiently, thanks. Hope you can receive it soon.Best regards.Lexi到达目的国但没有单号Hello friend,We are sorry to hear you don't receive the package by now. Your package has successfully arrived in Australia on 18th, May. The delivery may be delayed due to the impact of the new coronavirus. Please wait patiently, thanks.Best regards.Lexi到达目的国且有单号Hello friend,Thank you for your purchase. Your package has successfully arrived in the United States. Your tracking number is USPS , number , you can contact the courier company for more information.Best regards.Lexi订单被取消Hello Customer,Thank you for your purchase. We are sorry to hear your order has been cancelled. We found there had occurred a problem in your payment, the system couldn't successfully process your payment via PayPal. Do you support PayPal payment? If yes, you can try to reissue the payment.Best regards.YoursLexi价格差异Hello Customer,Thank you for your purchase. We'd like to clarify our price is set according to our products' cost, freight and other necessary elements. Although other products may be similar to ours, the materials and functions varies.Any questions, please contact with us freely. We are hoping to do the best to help you. Have a nice day!YoursLexi怀疑丢包，实际上物流正常Hello Customer,Thank you for your purchase. Your package is under transporting, there is no abnormal information so far. Recently the customs is strict for parcel checking, we are speeding for you now. Please wait patiently, thanks. Hope you can receive it soon. Best regards.YoursLexi问题件，补发或退款Hello Customer,Thank you for your letter. We are so sorry to hear that you still haven't received your item, so for the problem, how about resend or full refund to you for compensation? Hope you can understand!Looking forward to your nice and early reply.YoursLexi订单已签收，但客户说没收到Hello Customer,Thank you for your purchase. Your package has successfully been delivered to your address on April 15th, 2020. Your tracking number is GV232147612GB, Royalmail. Please check with the local post office.YoursLexi还没发货Hello Customer,Thank you for your purchase. Your order is under processing. We would inform you by email when your order is shipped, you can keep in touch with us. Thanks for your patience.Have a nice day!YoursLexi要求退款Hello Customer,Thank you for your message, we are sorry to hear that. Is there any problem about this order? We found that you had already paid for it, and we have already shipped thisorder for you. Why did you want to cancel?Best regards.YoursLexi物流不支持Hello Customer,We have packed the goods for you on 12th, May. But the logistics does not support delivery to your country (Iceland) and returned the package to us.Thus we are now matching the right logistics for you, and will notify you as soon as it is shipped.Thank you very much for your purchase and patience!Best regards.Lexi货物堆积在海关Hello friend,Your package has successfully been delivered to the airline on May 8th, 2020. It usually takes 1-2 months due to the impact of the new coronavirus, Nowadays international goods are stacked in customs. So the delivery may be delayed, Please wait patiently, thanks. Hope you can receive it soon.Lexi美国停发Hello Customer,Thank you for your purchase.The current situation in the United States is unstable and there are cases of package loss. For the safety of your package, we hope to wait for the situation to stabilize before shipping, not just your parcels, all US parcels apply this policy.If you feel that there is no risk, we will ship the goods for you immediately. Hope you can understand.Look forward to your reply.Lexi客户想换尺码Hello Customer,Thank you for your message, your order has been shipped so it cannot be cancelled by now, but we can compensate you.If you want a large size, how about place a new order(Large size) ? and we will give you another small one for free.Is that ok with you?Lexi客户想换颜色Hello Customer,Thank you for your message, your products have been placed in and handed over to the warehouse for processing, so the color cannot be changed. We are so sorry that we cannot help you with that, but we can give you a small gift for compensation, is this OK with you?Hope your kind understanding.Best regards.Lexi无法查询到相关信息Hello Customer,Thank you for your message, we find no order related to the addressPlease provide the right email address and buyer name of your order, then we can check it for you.Thank you!Lexi产品质量问题Hi,dear friendThank you for your letter and have a nice day.We are so sorry to know that there is problem about our product. Can you kindly take some photos of the product and the parcel sheet of the package?I am just a staff, we need to show the pictures to our boss, then, we can make our best compensation to you.so we really hope you can send some photos to us. As a good seller. we are willing to solve your problem. but we also hope you can help us . Is that OK?Hope your kind understanding.Best regards.Lexi。

外贸订单付款跟进邮件模板

客户收到形式发票说会安排支付定金，同时让报海运费Dear John,Thanks a lot for your efficient work.If possible, please kindly send us the bank slip once the deposit is made, so that we will be able to track the payment with our bank.As for the freight cost from China port to Hamburg, I will check it for you tomorrow morning immediately when we get back to office, because it is evening now here in China.Have a good day!Sincerely,Lily几天过后仍未收到客户订金，和客户沟通情况并报海运费Dear John,How are you today?Please let me know whether you have made the deposit or not, so that we will be able to prepare the raw material in advance and start the production immediately after receiving the deposit.We have checked the freight cost with our shipping agent this morning, currently the freight cost from China port to Hamburg is USD1,200/20′GPLooking forward to hearing from you soon.Sincerely,Lily客户说定金已付，并发来付款水单（凭证）Dear John,Thanks a lot for sending us the bank slip, we will check with our bank and let you know immediately once we receive it.Have a nice day!Sincerely,Lily通知预付款（定金）已收到，并询问相关装运信息Dear John,How are you today!Deposit received, thanks. We are arranging the production now, and will keep you updated about the progress.By the way, please let us know the below information for arranging the shipment later on.1.Please let us know the name and contact information of both the Consignee and Notify party, these information will be shown on B/L.2.We will send Commercial Invoice, Packing List and B/L to you, what other documents do you need us to provide?3.Please let us know your receipt address for the shipping documents.Looking forward to hearing from you soon. Sincerely,Lily。

订单跟踪邮件模板

订单跟踪邮件模板
尊敬的客户，
感谢您选择我们的产品/服务。

为了提供更好的服务，我们特别为您准备了以下订单跟踪信息：
订单详情：
订单编号：[订单编号]
订单日期：[订单日期]
收货人：[收货人姓名]
联系电话：[联系电话]
收货地址：[收货地址]
货物详情：
货物名称：[货物名称]
货物数量：[货物数量]
货物重量：[货物重量]
货物尺寸：[货物尺寸]
物流信息：
物流公司：[物流公司名称]
物流单号：[物流单号]
物流状态：[物流状态]
邮件模板介绍：
此邮件模板旨在帮助顾客了解他们的订单状态和物流信息。

我们将按照最新更新的物流信息持续跟踪您的订单，以确保及时准确地向您提供相关更新。

以下是一些常见的物流状态描述：
1. 已下单：您的订单已成功生成，并正在准备发货。

2. 已发货：您的订单已发出，并等待物流公司的揽件。

3. 运输中：您的订单正在运输途中，请耐心等待。

4. 派送中：您的订单已到达当地物流中心，准备派送给您。

5. 已签收：您的订单已被顾客或代收人签收。

温馨提醒：
1. 物流信息更新可能存在时间延迟，请您耐心等待。

2. 如果您在签收时遇到任何问题或质量问题，请及时联系我们的客服团队，我们将竭诚为您解决。

感谢您对我们的支持和信任！如有任何疑问或需要帮助，请随时与我们联系。

祝您愉快的购物体验！
此致，
[您的姓名] [公司名称]。

速卖通物流状态跟进邮件

物流相关回复邮件1、包裹查无信息【Not found】Dear valued customer:Hello!I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK(示例单号)and I am happy to assist today.As per tracking result powered by XX物流信息网站,I'm very sorry to inform you that your item is still lack of tracking information right now.If you got a tracking result as"Not found"it's telling you that your tracking information is unavailable,it doesn't mean that we haven't been mailed your item.(Note:There may be a delay between scanning events and the availability of tracking information related to those scanning events.The tracking information may not appear online immediately. Normally it takes a few days after the item(s)have been sent for tracking details to be available from the shipping carrier.)Therefore,please hold on for a few more days and try to check your order some time later? Thanks for your business again!Have a nice day!Best regards,storeXXX2、包裹正在运输中【Transit】Dear valued customer:Hello!I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK(示例单号)and I am happy to assist today.Here is a link for you to ref your package status in transportation：这里复制物流信息网站查询完的结果链接就可以了。

跨境电商订单全程跟单模板

订单全程跟踪模板好的沟通能减少很多与买家之间不必要的纠纷，我们需要结合我们客观的优质产品和服务，大力提升订单转化率以及买家的回头率。

有问题多跟客户沟通确认,加深客户对我们店铺的印象，培养成老客户大客户。

今天主要讲解订单全程跟踪流程及一些个人建议模板。

1.未付款订单的催款模板（可以根据自己店铺产品进行修改补充）Dear xxx,Thank you for your order xxx（order No.）,but the order is still unpaid. If there's anything we can help with(such as the price,size,color and so on), please feel free to contact us. after the payment is confirmed, we will ship it out ASAP.Thank you!Best Regards!xxx2.催款留言后还没付款Hello Dear friend,We have the stock for your order,please make payment timely.Have any problem about order please let me know.Thank you!(最后我们还可以适当给一点点折扣来促使买家付款；We reduced price by $1 discount,after the payment is confirmed, we will ship it out ASAP.thank you)3.一些高风险平台未审核通过订单（敦煌平台），及时告诉客户Dear xxx,Thank you for your order xxx（order No.）,but the order is not verified by DHgate.Could you kindly contact with DHgate Service,Have any problems please feel free to contact us. after the payment is confirmed, we will ship it out ASAP.Thank you!Best Regards!xxx4.买家直接付款完成的订单，给客户发送订单确认站内信并告知客户预计发货时间Dear xxx,Thank you for your payment for thr xxx order ,we will ship it out within 2 days(or 3-4 days) .If you have any question, please feel free to contact us.Thank you so much !Best Regards5.填写了发货通知后告知买家订单当前状况（订单号，物流跟踪单号，运输方式，预计派送日期等）Dear friend,Your ordered has been shipped out by ePacket(DHL,UPS,Fedex),The Tracking No. is xxx.the estimated arrive time is 15-25 business days.You also can tracking it here:https:///enHoping you can get it soon. Thank you!Best Regards6.超过一周还未更新物流信息，让买家再等等Dear friend,Good day!As we know,It is busiest shopping season,So Your delivery info have not been updated,But do not be worry about it,When the tracking info update We will update the info to you ASAP.Thank you for your patience!Kind Regards!7.货在路上Dear Friend,Your item's status info as below:xxxxxI hope you can receive it soon,when you receive order if any problem please feel free to contact us.Thank you!Best regards8.不确定客户是否收到货Dear Friend,Good day!Order received now? everything's ok? if yes,please leave us 5 stars review,Have any problem please tell us.thank youBest regards9.货物已经处于签收状态，提醒卖家进行确认收货并给予好评Dear friend,How are you?We note your order has been delivered already,Pls kindly make sure your items have arrived in good condition,Have any problems pls kindly contact with us freely.If you like it please leave us 5 stars feedback and positive comments for us.thank you!Best regards10.客户已经给好评Dear friend,Thank you so much for your feedback,it's a great encouragement to us. Welcome to our shop again and please book mark our store.Hoping we can get your new order soon!Thank you again!Best Regards11.提醒买家给自己留评价Dear friend,How are you?We are striving to improve ourselves in terms of better service, quality, shipping, etc. It would be highly appreciated if you could leave us 5 stars feedback, which will be a great encouragement for us. If there's anything I can help with, please don't hesitate to tell us.Best Regards12.给客户评价A.Very nice customer,thank you very much for your support.B.Thank you so much for your 5 stars review.Hoping we can get your new order soon!C.Thank you very much for your feebdack,your support is a great encouragement to us,we will do our best.13.客户投诉产品有质量问题（表示歉意，并愿意配合解决问题，承诺下次购买能给予折扣），跟进订单实际情况进行修改Dear xxx,I am so sorry to hear about that.We have been carefully check the product and package to make sure everything was in good condition before it ship out.Maybe it damage during the transportation.But I am still very sorry for the inconvenience brought to you.I guarantee We will give you more discount to make this up from your next time.Thank you so much for your understanding!Kind Regards!Xxx14 订单产品断货，推荐类似产品给客户（顺便提醒通知下架的产品一定及时下）Dear xxx,Thank you so much for your order.But we are so sorry the item you ordered are out of stock now.I will check when it will be available again.Here are some similar styles for your reference,Pls kindly check if you like it.Have any problems pls kindly contact with me.Thank you for your understanding!Kind Regards！Xxx15.折扣产品推荐（或是让客户多下一点，升级快的快递）Dear xxx，Good day!Thank you for your order.Here are some items are make big discount for promotion.Could you kindly check if you like it.(you need more this bracelet?If you order 20usd more,We can ship out by Fedex or ups in free for you).Have any problems pls contact me freely.Thanks& Best Regards!Xxx16.向买家推荐新品（圣诞节/夏季新款/新年等节日畅销款推荐）Dear xxx，As the Christmas/new year/...is coming,We have some this hot sale products for your reference,Here are the link for you:.....If you need any other products pls send us the picture,We will quote for you.Thank you!17.放假提醒及催单（趁着提醒放假叫客户下单备货）Dear xxx,Good day!How are you! Long time no contact and hope everything goes well with you. Pls kindly be note that The Chinese New Year Holiday (National Day Holiday/....)will be start about Jan.21th to Jan.31th.Pls place the order in advance.Thank you!Kind Regards!。

外贸跟单邮件范文

外贸跟单邮件范文一、订单确认后的跟进邮件（初次跟进生产进度）主题：Regarding your order [订单号] Production update。

Dear [客户名字],Hope this email finds you well! I just wanted to give you a quick heads up on the progress of your order [订单号].Our production team is like a well oiled machine, and they've already started working on your order. Right now, they're gathering all the materials, which is a bit like a chef collecting all the ingredients before cooking up a delicious meal.We expect to complete the production process within [X] days. But don't worry, if there are any hiccups along the way, I'll be the first to let you know.In the meantime, if you have any questions or special requests, just shoot me an email or give me a call. I'm here to make sure everything goes smoothly for you.Best regards,[你的名字][你的公司名称]二、货物即将完成生产，通知客户安排运输相关事宜。

外贸给客户报价后如何跟进的英文邮件

外贸给客户报价后如何跟进的英文邮件外贸给客户报价后如何跟进的英文邮件给客户报价后跟进的英文邮件如何写,在平时商务往来中，本人发现很多客户在对公司某个产品价格询盘后，我及时给予报价，但是报价后就一直没有客户的反应，没有见有订单。

像这种情况下，作为一个销售人员，应该如何处理呢？应该写什么内容的邮件去给客户以求进一步跟进呢？应该在发出报价后几天内发出邮件比较合适呢? 针对这些问题，本人提出以下三个解决方法，如果哪位网友有更好地办法，不妨拿出来让大家一起参考。

回复A：直接去函敦促Dear Hugo Chu, Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you in making your selection . Wish we will promote business as well as friendship!Best wishes !Kevin回复B：先写邮件问清情况。

本人觉得先写邮件问清情况，简单的询问，如HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再问何时开L/C 或汇订金过来…..如客户没回复，那你应该(很有必要)打个电话过去问清情况。

是价格问题还是临时发生改变? 客户是中间商，还在等最终客户的确认？还是其它问题？然后根据情况做一些措施看能否挽回这一张订单。

Dear Sir, Good morning! Hope you have got a wonderful weekend! For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry. Have you got (or checked) the prices or not? ( You can add some words to introduce your advantage of your product or something else toattract the customer). Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future. Looking forward to your prompt response,Thanks and best regards,Yours FaithfullyKevin回复C：如果仍然没有回音的话，可以在一、两个月后再写一封信。

跨境电商一线客服邮件模版(中英文对照)

跨境电商一线客服邮件模板（中英文对照）1. 客人下订单时没有留电话号码: 发货必须要有电话号码Dear Sir/Madam,Thank you for your order. Could you please tell us your telephone number which is veryimportant for us to ship your items out, please kindly advise us this, many thanks.We await your early reply.Best RegardsCustomer Service2. 断货：客人下了订单，可是他下的那双鞋子正好没有货，我们会写信看他是不是愿意换一双，客服人员必须及时联系客人。

有下面几种常见情况：a)客人只下了一双且没货b)客人的订单一共有N双鞋子，其中一双没货，问他要重新换一双，还是取消这一双发有货的那几双，取消的那双可以退款给他。

c) 一般情况下客人换款，价格没有超过很多的话我们都可以接受。

有的客人换的款比原来的便宜一点点，要求退款给他，可以问一下客人是不是可以发一双nike的袜子给他抵了差价，如果客人坚决不同意的话也可以退款a) Dear Sir/Madam,Thank you for your order. Here we are writing to inform you the trainers you ordered are not available and will be out of stock in the near future, so could you please choose another one to replace? If you agree to change please kindly advise us the link in our website and then we will prepare these for you, thank you in advance.Your earliest reply will be highly appreciated.Kind RegardsCustomer Serviceb)Dear Sir/ Madam,In reply to your email, we regret to inform you that item you required ******is out of stock and will not in stock in the near future as we are not sure of the specific date for this item to be in stock. Since in this case, we would like to know whether you can choose other kinds of iteminstead or only dispatch the in stock item which you ordered first. Please kindly advise, thanks.If you agree to change another item, please send us the link where the item in our site. Besides, we will refund the payment if there is not other style of shoes you like to change.We are looking forward to your early reply, thank you!Best RegardsCustomer Servicec)3. 发货通知：发货之后，需要写信给客人，告知运单号和查询包裹信息的网站。

跨境电商邮件常用英语范文

跨境电商邮件常用英语范文英文回答：Subject: Confirmation of Order [Order ID]Dear [Customer Name],。

Thank you for choosing [Your Company Name] for your international order. We are excited to send you your order and have it delivered to your doorstep.Order Details:Order ID: [Order ID]Order Date: [Order Date]Shipping Address: [Shipping Address]Products Ordered: [List of Products]Total Amount: [Total Amount]Payment Method: [Payment Method]Shipping Information:Your order will be shipped via [Shipping Carrier] and is expected to arrive within [Shipping Timeframe]. The tracking number for your package will be provided once it has been processed and shipped.Customs and Import Charges:Please note that any customs duties, import taxes, or other charges that may be incurred are the responsibility of the recipient. These charges vary depending on the country where the order is shipped to.Return and Exchange Policy:Our return and exchange policy allows you to return orexchange any items you are not satisfied with within [Return Period]. Please refer to our website for more details on our return and exchange policy.Customer Support:If you have any questions or concerns, please feel free to contact our customer support team at [Customer Support Email] or [Customer Support Phone Number]. We are available 24/7 to assist you.Thank you again for your order. We appreciate your business and look forward to serving you again soon.Sincerely,。

亚马逊订单回信邮件模板大全

亚马逊订单回信邮件模板大全亚马逊订单回信邮件模板大全亚马逊客户购买多种产品发邮件确认产品订单邮件模板DearThank you so much for your great support on us.We have received your order of “把订单复制进去”.We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?If nothing is wrong, we will ship them asap.Best regards亚马逊客户因购买的商品大小不合适导致退货的邮件模板DearThank you so much for your great support on us.So sorry for the inconvenience that the swimming suit did not fit you. Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?Just suggestion, if you insist on returning it back, we will go to the further step.Waiting for your reply.Best regards亚马逊卖家发错地址邮件模板DearThank you so much for your great support on us.What a big mistake we made!Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.Waiting for your reply and hope your kind understanding.Best regards亚马逊卖家发货到达时间邮件模板DearThank you so much for your great support on us.Usually it takes about 7-12 days for the item to reach you.Any question, feel free to contact us and we will reach you at the soonest. Best regards亚马逊卖家发货发货后要求买家写反馈的邮件模板DearThank you very much for your order!We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback.Have a nice day!Best regards亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板DearThank you so much for your great support and sorry for keeping you waiting.We checked the tracking information found there is no update information as you said.We will contact the post office to find out the problem.We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.Waiting for your reply.Any inconvenience hope your kind understanding.Best regards亚马逊的商品被跟卖，发警告信的邮件模板。

外贸跟踪邮件范文

询问客户对报价的看法Dear xxx,Hope everything goes well with you!Have you kindly checked my offer? Hope they are workable for your market! It is a regret that I haven’t received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.If there is anything we can do for you, we shall be more than pleased to do so.Hope we can build good cooperation with you and your company.Best regards.追问客户的评价，求回复Dear xxx,How are you recently?Several days no news from you, have you got my enquiry for xxx? Fully understand that you are too busy to reply us. But we are still waiting for your comments. We need your feedback to go ahead. Thank you in advance.Many thanks and best regards.本着小强精神，保证客户收到报价，重发报价Hello,xxx,Wish you have a nice day!May I ask whether you have received my quotation? Now I am sending it again. If you have any other ideas, pls fell free to contact me. We will do much better if you can give any advices to us. Waiting for your favorable reply soon!Best wishes利用报价的有效期给客户一点压力Hello,xxx,Hope everything goes well It is Bella.We are in receipt of your inquiry dated on xxx and quote you as follow:xxxxxx. Pls kindly check whether price is workable. Because price will be invalid on xxxx.Wish we will promote business.Best regards.最后一次寻求客户对所询价产品的意见，附上产品目录表Good day! My friend, Bella again.My quotation of xxx you might have received and considered. Could you kindly advise your comments at your earliest convenience?Enclosed is the E-catalog of Kington, pls kindly chk! If there is any item you are in need of, pls contact me! I’ll be more than pleasure to offer the information you want.Thanks...I am of service at any time!BR待客户在目录表中发现适合他们市场的产品Hello, my friends,Have u received and chked the E-catalog send in my last email? Hope they are workable for your market! If you find some product really attractive to you, pls feel free to contact me. We are more than pleasure to offer u with more information you want.If u want to estimate the products show, yes, sample can be sent for your reference!We hope to establish good business relationship with you in the near future.BR时不时问一下是否有新的询盘或订单Dear xxx,I hope u are doing good.Have u got any orders? Pls keep me posted if yes, I will send you our updated price for your review.BR对于较大的客户我们可以主动提出提供免费样品Dear xxx,Free sample can be sent for your reference if you need. How’s your opinion?As our several communication, I hope that we can build a cooperation between us.Waiting for your reply.Best Wishes最后的绝招Dear xxx,I have sent you email many times before but have not received ant reply from you so I am guessing the emails have not reached you.Could you please drop me a short note if you receive this message and also pls tell me if you have an y interest in our products? I don’t want to keep bothering you if you don’t have any interest.BR新产品上市就是厉害的时候了哦Dear xxx,Good morning!It is glad to inform u that we have lauched xxx, which with xxxx优势特点such as perfect design, low noise, light weight.......Attached with xx and xx for your reference and pls have a try in your market if possible.BR告知客户价目表的调整Dear xxx,How are u? Long time no contact and hope everything goes well with u.Our products and quotation had updated. Would u pls chk our new quotation with new items in attachments? If have any questions, pls contact me freely.BR看看可不可以转换订单吧Hello,xxx,Now I am writing for keeping in touch with u for further business.If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your requests. By the way, how about your order(or business) with item xxx? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other. Thanks and best regards, Bella.客户过节，送祝福Dear xxx,Happy xxx and we wish u, your family, company enjoy your holidays.As for xxx, if u need any info, pls contact me at any time. We will try our best to satisfy u. May god bless u and have a nice day.给客户发送一封关心邮件，提醒客户注意休息，身体健康Dear xxx,Good day!Happy the coming new Year! I know that you will be much busy than before. But pls remember to keep enough rest! As we all know, healthy is most important in your life.BR如果我方过节的话Dear xxx,Sorry for re-troubling u.Pls find my pervious email below. Could you kindly chk by return today. Because we will on holiday from xxx to xxx and my email access may be limited.Thank u in advance.BR八种外贸跟踪邮件范文巧妙锁定客户1，报价后好几天没回复。

跨境电商一线客服邮件模版（中英文对照）

跨境电商一线客服邮件模版（中英文对照）跨境电商一线客服邮件模板（中英文对照）1. 客人下订单时没有留电话号码: 发货必须要有电话号码Dear Sir/Madam,Thank you for your order. Could you please tell us your telephone number which is veryimportant for us to ship your items out, please kindly advise us this, many thanks.We await your early reply.Best RegardsCustomer Service2. 断货：客人下了订单，可是他下的那双鞋子正好没有货，我们会写信看他是不是愿意换一双，客服人员必须及时联系客人。

c) 一般情况下客人换款，价格没有超过很多的话我们都可以接受。

外贸跟单邮件常用英语范文

外贸跟单邮件常用英语范文Dear [Name],I hope this email finds you well. I am writing to follow up on our previous discussions regarding the order for [product] that we placed with your company.I would like to bring to your attention that we have not received any updates or communication from your end since the order was placed. As a result, we are concerned about the status of the order and request an update on its progress.Could you please provide us with the estimated delivery date for the goods? We understand that unforeseen circumstances can arise, but it is important for us to inform our customers of any potential delays or changes in the delivery schedule.In addition, we kindly request that you send us the necessary shipping documents, including the commercial invoice, packing list, and bill of lading, as soon as possible. These documents are crucial for us to initiate the customs clearance process and ensure the smooth arrival of our goods.Furthermore, please provide us with the tracking number or any relevant shipping details so that we can monitor the status of the shipment. This information will assist us in coordinating the arrival and distribution of the goods efficiently.We value our business relationship with your company and look forward to resolving any issues that may have arisen. Promptattention to this matter will be highly appreciated.Thank you for your cooperation. We remain at your disposal for any further information you may require.Best regards,[Your Name][Your Company]。

八种外贸跟踪邮件范文巧妙锁定客户

八种外贸跟踪邮件范文巧妙锁定客户1，报价后好几天没回复。

可以询问是否收到，收到了对价格有什么看法?对产品有什么建议?。

Sample one:Dear xxSorry to trobule you.Several days no news from you have you got my enquiry for xxxx ? Fullyunderstand that you are too busy to reply us.But we are still awaitfor your comments.We need your feedback to go ahead. Thank you inadvance.Many thanks and best regards.xxx2, sample 1 发出去后如果客户还没回复就这样跟进。

因为报价单里面有对价格限制有效期所以可以以此跟踪Sample two:Dear xxxxHope everything goes well !We are in receipt of your inquiry dated on xxx and quote you asfollow: XXXXXXX . pls kindly check whether price is workable ? Becasue price will beinvalid on xxxx.Wish we will promote business.Best regards.3, 如果碰到节假日也可以跟踪下。

sample 3Dear XXXXSorry for re-troubling you.pls find my pervious email below.Could you kindly check by return today ?Because we will on holiday from xx to xx and my email access may be limited.Thank you in advance.Bset regards.XXXX4,如果客户遇到客户国家节日也可以借此恭维一番。

跨境电商订单跟进邮件模板

跨境电商订单跟进邮件模板好的沟通能减少很多与买家之间不必要的纠纷，我们需要很好的利用我们的沟通方式，结合我们客观的优质产品和服务，大力提升交易量以及买家的回头率。

以上模板仅供参考，请结合具体订单和情况进行修改使用。

1.未付款订单的催款模板（请根据您产品自身特点对描述内容进行修改）Dear ***Wehave got your order of ***But it seemsthat the order is still there ' s anything I can help with the price,size,etc.,please feel free to con tact the payme nt is con firm the payme nt is con firmed」will process the order and ship it out as soon as !2.查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间Hi,***Thank you for your payme nt for orders ***We will be dispatchi ng these items with in the n ext 3 you have any questi ons or problems,c on tact us directly for help.3.填写了发货通知后告知买家当前状况，（订单号、发货单号、运输方式和发货日期）Hello,***Weare happy to tell you we have dispatched your order!You can track ing nu mber:***You can also track the delivery of your order yourself here:*** It usually takes about 30 days for your order arrive,but as this is the shopp ing season ,the logistics compa nies are very busy and some orders may take slightly Ion ger to arrive.If you have any questi ons or problems,c on tact us directly for help.4.超过5天还未更新物流信息，让买家再等待Dear ***,As we all kno w,it ' s the busiest part of the shopp ing seas onand the logistics companies are running at maximum capacity.Your delivery in formati on has not bee n updated yet,but don ' t worry-we will let you know as soon as an update is available. Thank you for your patie nee!5.货物退回，换物流方式重新给买家发货，并延长收货时间Hello,***Due to the overwhel ming dema nd for logistics this shopp ing seas on ,the orig inal dispatch has failed.Don ' t worry! We have already dispatched your order with a differentlogistics company. You can track the new delivery ofyour order here:We have also extended the time period for you to confirm delivery.If you have any questi ons or problems, con tact us directly for help.6.长时间在途，确认是否收到货物，减少买家未收到的担忧Hello, xxx,If you haven ' t received your order yet, please don ' t worry. Wejust checked the tracking information and it ' s on its way! Don' t worry about your moneyor your purchase either —if you do not receive your package, we will rese nd your order, oryou can apply for a full refu nd. If you have any questi ons or problems, con tact us directly forhelp.7.距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷。

英语跨境电商邮件范文优选29篇

英语跨境电商邮件范文优选29篇（经典版）编制人：__________________审核人：__________________审批人：__________________编制单位：__________________编制时间：____年____月____日序言下载提示：该文档是本店铺精心编制而成的，希望大家下载后，能够帮助大家解决实际问题。

文档下载后可定制修改，请根据实际需要进行调整和使用，谢谢!并且，本店铺为大家提供各种类型的经典范文，如工作总结、工作计划、合同协议、条据文书、策划方案、句子大全、作文大全、诗词歌赋、教案资料、其他范文等等，想了解不同范文格式和写法，敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, our store provides various types of classic sample essays for everyone, such as work summaries, work plans, contract agreements, doctrinal documents, planning plans, complete sentences, complete compositions, poems, songs, teaching materials, and other sample essays. If you want to learn about different sample formats and writing methods, please stay tuned!英语跨境电商邮件范文优选29篇英语跨境电商邮件范文第一篇Dear————，Thank you for contacting us regarding your inquiry.We are really grateful with your question Thus we can realize our shortage of product listing.We will update our listing to perfect our product information.There is the latest instruction of our product .Please check the attachment for your reference.If you still have any question， please be free to contact with us.We will do our best to help you ASAP.Best regards，英语跨境电商邮件范文第二篇根据省局(公司)“___{20__}17号”文件批复精神，吉林中烟工业公司在全省统一开展“___”品牌促销活动，具体内容如下:一、促销时间_月_日-_月_日(送货日期)二、促销策略一次性购买“__”三条，奖励立白椰油精华组合皂一袋(建议零售价_元/组)。