礼宾部英语常用句子(1)
酒店礼宾部常用英语(最全版)
酒店礼宾部常用英语汇编重要词汇:礼宾部 Concierge行李生 Bell man门童 Doorman行李 Luggage行李架 Luggage rack行李存放处Luggage Depository行李车 Baggage trolley 司机 Driver电梯 Elevator洗手间 Toilet 机场 Airport火车站 Railway station 商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service 行李寄存 Check baggage 叫早服务 Morning call自助早餐 Buffet breakfast 往前直走 Straight on常用词汇:五星级酒店Five-star hotel前厅部Front office department 总台 Front desk总机 Operator商务中心 Business center 游泳池 Swimming pool西餐厅 Western restaurant 中餐厅 Chinese restaurant 大堂吧 Lobby lounge桑拿 Sauna会议室 Meeting room停车场 Parking lot总经理 General manager经理 Manager大堂副理Assistant manager [AM]宾客关系主任Guest relation officer [GRO] 主管 Director领班 Supervisor楼层服务员Room waiter总台接待 Receptionist 维修人员 Repairman货币兑换change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care 请勿倒立Keep Top Side Up常用句子1.Are these your baggage? 这些是您的行李吗?2.Is this everything, sir? 这是全部东西吗，先生?3.May I take them for you? 我来帮您拿好吗?4.Let me help you with your luggage.让我来帮您吧。
礼宾部岗位英语30句
礼宾部岗位英语1.Welcome come to our hotel!欢迎您到我们饭店！2.How are you?Fine thank you ,and you ?您好吗？我很好！谢谢！您呢？3.May I help you with your suitcases.我可以帮您提行李吗？4.Where is the frot desk?This way please!前台在哪里？这边请.5.Shall I put your luggage here?我可以把行李放这儿吗？6.I will inform you when the taxi comes.当出租车来的时候我将通知您.7.Excuse me ,sir.Here is a fax for you.打扰了，先生.这儿有您的一份传真.8.Wish you have a good trip!祝您旅途愉快！9.Would you like to deposit your luggage?How long?您想寄存行李吗？多久呢？10.Please watch your step,sir.请小心，先生.11.I'm sorry to give you so much trouble.非常抱歉给您带来这么大麻烦12.Sorry ,my English is poor .对不起，我的英语不是太好.13.Please wait a moment ,I'll call an attendant for you.请稍等，我将为您叫一个服务员来。
14.Where is the toilet?this way ,then turn left.洗手间在哪里？这边请，然后左转.15.Put your luggage in the boot.把行李放在后背相里。
16.Single way or double way?单程还是往返？17.Please leave your bags here,sir.The bellboy will take care of them.请把行李放在这儿吧，行李员会照看它们的。
礼宾部常用英语及情景对话（中英文）
重要词汇礼宾部 Concierge行李生 Bell man / Bell boy门童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放处 Luggage Depository行李车 Baggage trolley司机 Driver导游 Tour guide电梯 Elevator洗手间 Toilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service / Limousine service 行李寄存 Check baggage叫早服务 Morning call贵重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on常用词汇五星级酒店Five-star hotel前厅部 Front office department总台 Reception / Front desk总机 Operator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool西餐厅 Western restaurant中餐厅 Chinese restaurant大堂吧 Lobby lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room 停车场 Parking lot总经理 General manager / 经理 Manager大堂副理 Assistant manager [AM]宾客关系主任 Guest relation officer [GRO]主管 Director / 领班 Supervisor楼层服务员 Room boy / Room waiter总台接待 Receptionist / 维修人员 Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side Up常用句子Are these your baggage?这些是您的行李吗？Is this everything, sir？这是全部东西吗，先生？May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？ / 让我来帮您拿吧。
酒店各部门常用英语单词——礼宾部
礼宾部基本句型May I take your luggage for you?我来帮您拿行李，好吗？Just a moment ,please . I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。
Don’t worry , sir . Your luggage will be sent up at once .先生，别担心，您的行李很快就会送上去的。
When you check out , please call number 32 and we’ll help you with your luggage immediately. 如果您要离店，请打电话32，我们会马上帮您运送行李的。
How many pieces of luggage do you have?请问您有几件行李？Two suitcases and one bag . Is that right?两只箱子和一个包，对吗？I’ll show you to the Front Desk.. This way please.让我带您去总台，请走这边。
Is there anything valuable or breakable in your bag?您包里有贵重或易碎物品吗？May I have your room key , please.请把您房间的钥匙给我好吗？Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少帮助。
When you return to the hotel, please show this hotel card to the taxi driver.当您要返回酒店时，请向出租车司机出示一下酒店名片。
礼宾部常用英语及情景对话（中英文）
礼宾部常用英语及情景对话（中英文）重要词汇礼宾部 Concierge行李生 Bell man / Bell boy门童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放处 Luggage Depository行李车 Baggage trolley司机 Driver导游 Tour guide电梯 Elevator洗手间 T oilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service / Limousine service 行李寄存 Check baggage叫早服务 Morning call贵重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on五星级酒店Five-star hotel前厅部 Front office department总台 Reception / Front desk总机 Operator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool西餐厅 Western restaurant中餐厅 Chinese restaurant大堂吧 Lobby lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room停车场 Parking lot总经理 General manager / 经理 Manager大堂副理 Assistant manager [AM]宾客关系主任 Guest relation officer [GRO]主管 Director / 领班 Supervisor楼层服务员 Room boy / Room waiter总台接待 Receptionist / 维修人员 Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side UpAre these your baggage?这些是您的行李吗？Is this everything, sir？这是全部东西吗，先生？May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？ / 让我来帮您拿吧。
礼宾部标准用语
FREQUENTLY USED SENTENCES – Concierge1 DOORMAN GUEST RECEPTION⏹Good morning/afternoon/evening Sir/Madam, welcome to Days Hotel Suits HenganChongqing!早上/下午/晚上好，先生/女士。
欢迎光临重庆恒安戴斯大酒店。
⏹Welcome back Sir /Madam (in case it is a repeat guest)欢迎您再次光临，先生/女士（如果是回头客）⏹My colleague will show you the way (handing over to Bellman).我的同事会为您带路。
（转给行李员）⏹After you Sir/ Madam您先请，女士/先生。
⏹This way please!您这边请！⏹Please follow me, I will show you the way.请跟我来，我带您去。
⏹You are welcome! (after the guest said ―Thank You‖)不客气。
（在回答客人说“谢谢”时）2 BELLMAN ESCORTS TO RECEPTION⏹Good morning/Afternoon/Evening, Sir/ Madam, may I help you with your luggage?早上/下午/晚上好，先生/女士，需要我帮您提行李吗。
⏹How many pieces of luggage do you have?请问您有几件行李呢？⏹Are you a member of our hotel? —> If they are, please say welcome back请问您是我们酒店的会员吗？如果是，请说欢迎回来。
⏹After you Sir/ Madam您先请。
2018年酒店礼宾部日常英语口语-word范文模板 (7页)
本文部分内容来自网络整理，本司不为其真实性负责，如有异议或侵权请及时联系，本司将立即删除！== 本文为word格式，下载后可方便编辑和修改！ ==酒店礼宾部日常英语口语1．May I take you luggage?我能帮您提行李吗？2．Please give me your room key.请把您的房卡给我.3．Have a nice day!祝您在此度过愉快的一天！4．Do you need to store your baggage?您需要寄存您的行李吗？5．What is your room number?您的房号是几号？6．Do you need taxi?请问您需要出租车吗？7．This way please!这边请！8．Here is your handbag tag!这是您的行李寄存卡。
9．Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a message/Fax /parcel for you,.can I bring it to your room now?对不起先生，我是行李生，很抱歉打扰您了，这里有您的一个留言/传真/包裹给您，现在我方便送到您房间吗？10．What is your friend’s name?您的朋友叫什么名字？11．What month is it?现在是几月？12．What can I do for you, please?你需要什么？13．What time are you coming back?您打算什么时候回来？14．Would you please tell my friend I am here?请您告诉我朋友，我在这里，好吗？15．Would you mind mailing this letter for me?您能替我寄这封信吗？16．Will you do me a favor?帮我个忙好吗？17．Can you tell me where is HEALTH CLUB/ OPERA HOUSE?你能告诉我健身房/演艺馆在哪里吗？18．What day is it today?今天是星期几？19．What is the date today?今天是几号？20．What would you like to eat?您喜欢吃点什么食物？21．What is your address?您要到的具体地址是什么？22．How far is it to the Shen zhen/Guang zhou?到深圳或广州有多远？23．I’d like to see your manager, please. 我想见你们经理。
最新整理酒店礼宾部英语.docx
最新整理酒店礼宾部英语礼宾部基本句型May I take your luggage for you?我来帮您拿行李，好吗？Just a moment ,please . I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。
Don’t worry , sir . Your luggage will be sent up at once .先生，别担心，您的行李很快就会送上去的。
When you check out , please call number 32 and we’ll help you with your luggage immediately.如果您要离店，请打xxx 32，我们会马上帮您运送行李的。
How many pieces of luggage do you have?请问您有几件行李？Two suitcases and one bag . Is that right?两只箱子和一个包，对吗？I’ll s how you to the Front Desk.. This way please.让我带您去总台，请走这边。
Is there anything valuable or breakable in your bag?您包里有贵重或易碎物品吗？May I have your room key , please.请把您房间的钥匙给我好吗？Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少帮助。
When you return to the hotel, please show this hotel card to the taxi driver.当您要返回酒店时，请向出租车司机出示一下酒店名片。
礼宾部常用英语用语
礼宾部常用英语用语1、Is this everything， sir？这是全部东西吗，先生？2、Here's the light switch．这是电灯开关。
3、Here's the closet and there's the bathroom．这儿是壁柜。
这儿是洗澡间。
4、It's very kind of you to do so．你这样做使我很感激。
5、And by the way， could I have a look at your room card？顺便问一句，我可以看一下您的房卡吗？6、How do you like this room？您觉得这个房间怎么样？7、It's also quite spacious．房间也很宽敞。
8、Please sign your name here．请您在这里签名。
9、By the way，I'd like to tell you that the check-out time is 12∶00 noon，sir．先生，顺便告诉您，结账后离开旅馆时间是12点。
10、Have you used any hotel services this morning or had breakfast at the hoteldining room，Mr.．Green？格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？11、At what time would you like us to call you tomorrow morning？您想让我们明天早上什么时候叫醒您？12、That means that I'll have to be on the road by 7 o'clock at the latest．就是说我明天早晨最迟也要7点钟上路。
13、Will you pay by credit card？您准备用信用卡支付吗？14、No, if there is, I’ll it to you in time.没有。
大型赛会志愿者礼宾部常用英语
礼宾部常用英语用语1、Is this everything， sir？这是全部东西吗，先生？2、Here's the light switch．这是电灯开关。
3、Here's the closet and there's the bathroom．这儿是壁柜。
这儿是洗澡间。
4、It's very kind of you to do so．你这样做使我很感激。
5、And by the way， could I have a look at your room card？顺便问一句，我可以看一下您的房卡吗？6、How do you like this room？您觉得这个房间怎么样？7、It's also quite spacious．房间也很宽敞。
8、Please sign your name here．请您在这里签名。
9、By the way，I'd like to tell you that the check-out time is 12∶00noon，sir．先生，顺便告诉您，结账后离开旅馆时间是12点。
10、Have you used any hotel services this morning or had breakfast atthe hotel dining room，Mr.．Green？格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？11、At what time would you like us to call you tomorrow morning？您想让我们明天早上什么时候叫醒您？12、That means that I'll have to be on the road by 7 o'clock at the latest．就是说我明天早晨最迟也要7点钟上路。
13、Will you pay by credit card？您准备用信用卡支付吗？14、No, if there is, I’ll it to you in time.没有。
酒店礼宾部常用英语对话值得收藏图文稿
酒店礼宾部常用英语对话值得收藏集团文件版本号：（M928-T898-M248-WU2669-I2896-DQ586-M1988）酒店礼宾部常用英语对话，值得收藏！泛瑞翻译一、门童英语Goodmorning, sir. Welcome to our hotel.早上好，先生，欢迎光临。
Goodafternoon, madam. Are you going to check in下午好，女士，您打算登记入住吗？Pleasecheck in at the reception desk in the lobby.请到大堂接待处登记。
Wouldyou like a taxi您想叫出租车吗？Whereare you going, sir先生，您打算去哪里？Ittakes about ten minutes by taxi.坐出租车大约要10分钟。
Just amoment, please. I’m sure a taxi will be available in a few minutes.请稍等，过几分钟就会有出租车的。
There’sparking space in the garage.停车场有空位。
Parkingis free for guests of the hotel.宾客免费停车。
If youdon’t know how to come back, give us a call.如果您不知道怎么回来，可以给我们打电话。
Have apleasant trip, sir.先生，祝您旅途愉快。
二、行李员英语May Itake your luggage for you我来帮您拿行李，好吗？Just amoment, please. I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。
Don’tworry, sir. Your luggage will be sent up at once.先生，别担心，您的行李很快就会送上去。
酒店礼宾部常用英语(最全版)
酒店礼宾部常用英语汇编重要词汇：礼宾部 Concierge行李生 Bell man门童 Doorman行李 Luggage行李架 Luggage rack行李存放处Luggage Depository行李车 Baggage trolley 司机 Driver电梯 Elevator洗手间 Toilet 机场 Airport火车站 Railway station 商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick—up service 行李寄存 Check baggage 叫早服务 Morning call自助早餐 Buffet breakfast 往前直走 Straight on常用词汇：五星级酒店Five-star hotel前厅部Front office department总台 Front desk总机 Operator商务中心 Business center 游泳池 Swimming pool西餐厅 Western restaurant 中餐厅 Chinese restaurant 大堂吧 Lobby lounge 桑拿 Sauna会议室 Meeting room停车场 Parking lot总经理 General manager经理 Manager大堂副理Assistant manager ［AM］宾客关系主任Guest relation officer ［GRO］主管 Director领班 Supervisor楼层服务员Room waiter 总台接待 Receptionist 维修人员 Repairman货币兑换change money 明信片postcard洗衣袋Laundry bag小心轻放Handle with Care 请勿倒立Keep Top Side Up常用句子1.Are these your baggage？这些是您的行李吗？2。
酒店礼宾部常用英语对话,值得收藏!
酒店礼宾部常用英语对话，值得收藏！泛瑞翻译一、门童英语Goodmorning, sir. Welcome to our hotel.早上好，先生，欢迎光临。
Goodafternoon, madam. Are you going to check in?下午好，女士，您打算登记入住吗？Pleasecheck in at the reception desk in the lobby.请到大堂接待处登记。
Wouldyou like a taxi?您想叫出租车吗？Whereare you going, sir?先生，您打算去哪里？Ittakes about ten minutes by taxi.坐出租车大约要10分钟。
Just amoment, please. I’m sure a taxi will be available in a few minutes.请稍等，过几分钟就会有出租车的。
There’sparking space in the garage.停车场有空位。
Parkingis free for guests of the hotel.宾客免费停车。
If youdon’t know how to come back, give us a call.如果您不知道怎么回来，可以给我们打电话。
Have apleasant trip, sir.先生，祝您旅途愉快。
二、行李员英语May Itake your luggage for you?我来帮您拿行李，好吗？Just amoment, please. I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。
Don’tworry, sir. Your luggage will be sent up at once.先生，别担心，您的行李很快就会送上去。
Whenyou check out, please call number 32 and we’ll help you with your luggageimmediately.如果您要离店，请拨打32，我们会马上帮您运送行李。
酒店礼宾部常用英语版
酒店礼宾部常用英语汇编重要词汇:礼宾部 Concierge行李生 Bell man门童 Doorman行李 Luggage行李架 Luggage rack行李存放处Luggage Depository行李车 Baggage trolley 司机 Driver电梯 Elevator洗手间 Toilet 机场 Airport火车站 Railway station 商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service 行李寄存 Check baggage 叫早服务 Morning call自助早餐 Buffet breakfast 往前直走 Straight on常用词汇:五星级酒店Five-star hotel前厅部Front office department总台 Front desk总机 Operator商务中心 Business center 游泳池 Swimming pool西餐厅 Western restaurant 中餐厅 Chinese restaurant 大堂吧 Lobby lounge 桑拿 Sauna会议室 Meeting room停车场 Parking lot总经理 General manager经理 Manager大堂副理Assistant manager AM宾客关系主任Guest relation officer GRO主管 Director领班 Supervisor楼层服务员Room waiter 总台接待 Receptionist 维修人员 Repairman货币兑换change money 明信片postcard洗衣袋Laundry bag小心轻放Handle with Care 请勿倒立Keep Top Side Up常用句子1.Are these your baggage 这些是您的行李吗2.Is this everything; sir 这是全部东西吗;先生3.May I take them for you 我来帮您拿好吗4.Let me help you with your luggage.让我来帮您吧..5.I hope I'm not disturbing you.我希望没有打扰您..6.Just a moment; madam. I'll bring them to you right away. 等一会儿;夫人..我马上送来..7.The bellboy will show you to your room; sir. 先生;行李生会送您到房间的..8.Here is your room key. 给您房间钥匙..9.You may leave your luggage in the Concierge. 您可以把行李放在礼宾部..10.Would you like to check your luggage here 您要寄存行李吗11.Don’t worry; your luggage will be sent up at once. 别担心;您的行李很快就会送上去的..12.When you check out; please call NO.6849 and we’ll help you with your luggage immediately. 如果您要退房;请致电6849;我们将马上帮您运送行李..13.May I know your room number / What's your room number; please 您能告诉我您的房间号吗14.May I have a look at your room card 我可以看一下您的房卡吗15.Do you mind if I put your luggage at here 我把您的行李放在这里好吗16.Please sign your name here. 请您在这里签名..17.Would you like me to call a taxi for you 你需要我为你叫一辆出租车吗18.Would you want a taxi 需要出租车吗19.About 20 minutes by texi from here to Airport. 从这里到机场大概需要20分钟..20.I'm sorry to have kept you waiting ./Sorry to have kept you waiting. 对不起让你久等了..21.Would you tell me your phone number 您能告诉我您的电话号码吗22.After you; please./ You first; please. 你先请..23.This way; please. 这边请..24.Is there anything else I can do for you 您还有什么事要我做吗25.I see what your mean. 我了解你的意思..26.I’ll send the luggage up by another lift. 我乘另一部电梯把行李送上去..Here we are; sir; room 1101先生;1101房到了..一、对客提问方式自己要做什么事时;就使用 May I ~May I have your name; please 请问尊姓大名May I have your check-out time; please请问您什么时候结帐离开May I see your passport; please 请让我看一下您的护照好吗2．麻烦客人时;可使用Could you ~Could you fill out the form; please 请您填写这张表格好吗Could you write that down; please 请您写下来好吗Could you hold the line; please 请不要挂电话好吗3．询问客人的喜好或是做什么时;可使用 Would you ~ Would you like tea or coffee 请问您要喝茶还是咖啡Would you like to take a taxi 请问您要搭计程车吗Would you mind sitting here 请问您介意坐在这里吗When would you like to visit Da Liang 请问您想要何时参观大良When would you like to have lunch 请问您想在哪里用餐What time would you like to eat 请问您想何时用餐Who would you like to contact 请问您想和谁联络Which kind of room would you prefer 请问您喜欢哪一种房间How long would you like to stay 请问您要逗留多久How many tickets would you like to buy 请问您要买几张票4．在提供建议协助、征求意见时;可使用 Shall I ~ 或Would you like me to do ~Shall I draw the curtains 请问需要我把窗帘拉上吗Shall I draw you a map 请问要我为您画一张地图吗Shall I make the reservation for you 请问要我为您安排预约吗二、招呼语Good morning. 用于中午以前Good afternoon. 用于中午至下午六点以前Good evening. 用于下午六点过后Good morning; sir. Are you checking-out 早上好;先生;请问您要退房吗Good afternoon; sir. Welcome to XXX Hotel. 中午好;先生;欢迎光临XXX酒店Good evening; sir. May I help you 晚上好;先生;请问我能为您服务吗三、回答1.一般性的回答I see; sir. 我明白了;先生..Certainly; sir. 好的;先生..2.请对方再等一会儿Just a moment; please. 请稍等..Thank you for waiting. 您久等了;先生..I am very sorry to have kept you waiting. 很抱歉让您久等了..Could you wait a little longer;please 请您稍候好吗3.要麻烦客人或是拒绝客人的要求时..拒绝客人时;不要一口回绝说“No”;要委婉一些..I am afraid I can’t do that. 不好意思;我恐怕没办法那样做..Excuse me; sir. Please let me pass. 不好意思;先生;麻烦让我过一下..4.道歉..如果是自己的错就说“I am sorry.”; 如果是公司的错;就说：“We are sorry.”..I am very sorry for the delay. 很抱歉延误了时间I am very sorry for the inconvenience. 很抱歉造成您的不便..I would like to apologize for the mistake. 为这个错误我深致歉意..5.客人对自己说“Thank you.”时回答You are welcome. 不客气..Thank you; sir. 谢谢您;先生..6.交给客人某些东西时;可以说Here you are. 您要的东西在这里..7．当客人准备离开时;可以说：Have a nice day. 祝您有美好的一天..Please enjoy your stay 祝您住宿愉快..We hope to see you again soon.希望不久能再次见到您.. Thank you for staying with us. 谢谢光临..8．当客人的英语难以理解时..面对客人的疑问;不要只是一味地傻笑;或是一直说 Yes..如果听不懂时;要向客人提出疑问;或是先向对方说“Just a moment; please.”; 然后请求他人协助..Pardon 对不起你能重复一遍吗Pardon me 对不起你能重复一遍吗Sorry 对不起你能重复一遍吗Could you repeat that; please 请您重复一遍好吗情景对话一、在门口迎接客人DoormanD: Good evening; sir and madam．Welcome to our hotel．门童D：晚上好..欢迎光临Mr SmithS： Good evening．Smith先生S：晚上好..D Excuse me; sir． So you have got altogether four pieces of luggageD：对不起先生;您一共带了4件行李是吗S Yes.D Ok．Leave it to me;sir.I’ll take care of your luggage. D：好的;让我帮您拿吧;我会照看好行李的..S Thank you．S：谢谢..D Not at all. The Reception Desk is straight ahead．This way; please．D：不客气先生..总台就在前面;这边请..二、带领客人到房间BellboyB： Is this everything; sirB：这是全部的行李吗;先生Mr SmithS：Yes; that's everything．S：是的..B：Ok; May I have a look at your room cardB：能不能让我看下您的房卡S：Oh;yes．is 1101．S：噢;好的..我住1101房..B：I see．Now please follow me．I’ll show you to your room.B：好的..现在我带您去您的房间..S：Where is the Western restaurantS：西餐厅在哪呢B：Oh; it’s on the First floor. Get out the lift and turn right; sir.B：在一楼;先生..出电梯右转就到了..S：When will it openS：什么时候开呢B：The service time is 6:30am. To 10:00am..B：营业时间是早上6点半到10点..S：OK..B：Here we are; sir. Room 1101.Let me help you to open the door.B：我们到了先生;1101房..让我帮您开门吧..门开后B：You first; sir. Do you mind if I put your luggage at hereB：您先请先生;我把您的行李放在这里好吗S：It's OK; Thank you many much;S：好的;非常感谢..B：That’s my job. How do you like this roomB：这是我们工作..房间如何呢先生S：It's very cozy．I like it very much.S：非常舒适;我很喜欢..B：Right; is there anything else I can do for youB：还有其他需要吗S：No; Thank you.B：OK; Good night.三、On the way to the room 展示房间B : Good evening ; sir . I’ll show you to your room .you have two suitcases and one bag . Is that correct 晚上好;先生..我带您去您的房间;您有两个箱子和一个包..对吗G : Yes;that’s right .是的..B : Is there anything valuable or breakable in your bag请问您的行李里有贵重和易碎物品吗G : Yes ; there is a bottle of whiskey .是的;有一瓶威士忌..B : Could you carry this bag ; sir I’m afraid the contents might break .您能拿这个袋子吗我怕里面的东西会破..G : Sure ; no problem .当然;没问题..B : Thank you ; sir . May I have your room key ; please谢谢;先生..能告诉我您的房间钥匙吗G : Yes; here you are .好的;给你..B : Thank you ; sir . Your room is on the 12th floor ; please follow me ; your elevator is this way .谢谢;先生..您的房间在12楼;请跟我来;电梯在这边..G : I see .我知道了..B : Is this your first time to Shanghai这是您第一次来上海吗G : Yes ; it is .是的..B : I hope you’ll have time to see Shanghai.There is a lot to see .我希望您有时间多逛逛上海..这里有许多可逛的地方..G : I’m sure there is .我相信是的..B : This is the 12th floor . Your room is to the rightleft.After you ; sir . This way ; please .这是12层..您的房间在右手边左手边..您先请;先生..这边请..三、客人寄存行李Mr SmithS：I want to check my luggage.S：我想要寄存我的行李..BellmanB：Certainly; sir. You can check luggage here. Please go through the formalities.B：当然可以;先生..你可以把行李寄存在这里..请您办一下寄存手续..S：No problem.S：没问题..B：May I know your room numberB：您是几号房的S：My room number is 1101.S：1101..B：When will you take them back Sir.B：您什么时候来取呢S：About 30 minutes later.S：大约半小时以后..B：OK; Keep the luggage check card; and for drawing; please show the second half of this card..B：好的;请保存好行李寄存卡;当您来取回行李时;请出示这张卡的下半联..S：OK; thank you very much. Bye bye.B：See you. Sir.四、客人要出租车DoormanD：Would you like me to call a taxi for you D：需要一辆的士吗Mr SmithS：Yes; please.S：是的..D：Where are you goingD：到哪里呢..S：To the Pudong airport terminal two.S：到浦东机场2号航站楼..D：OK; Just moment; please.D：好的;请稍等..的士叫来后…D：Sorry to have kept you waiting; sir. Are there four pieces in allD：不好意思让您久等了;先生..您一共是四件行李对吗S：Yes.S：是的..D：Let me take them to the trunk.D：让我把他们放到后背箱吧..S：OK; thank you very much.S：非常感谢..D：You are welcome. Sir. Hope to see you again. Wish you good luck.D：不客气先生;希望能再次见到您..祝你好运..五、搭乘电梯（1）Here we go to the elevator.电梯在这边.（2）After you; sir. 您先请.（3）This way; please. 这边请.（4）Watch your step; sir. 请慢走;先生.（5）Which floor; sir 去哪一层;先生（6）Just a moment; please. The elevator will be here soon. 请稍等;电梯马上就下来了.六、接电话领取行李B : Good mooring;This is the concierge . May I help you早上好;这里是礼宾部..我能为您效劳吗G : I’m going to check out soon . Could you pick upmy luggage . Please我马上就要退房了..请问;你能帮我拿一下行李吗B : Certainly;sir.May I have your room number ; please可以;先生..请问您在哪间房G : Yes ; it’s 1101.是的;这是1101..B : Room 1101. Very good ; sir we’ll send a bellman immediately . Could you wait in you room ; please 1101房间..很好;先生;我们马上派一位行李员..你可以等在你的房间;好吗G : Ok .好的七、去房间领取行李B : Good morning ;sir . I’ve come for your bags . 早上好;先生..我来取您的行李..G : Thank you . Could you take these two suitcases ; please I’ll bring the bag with me .谢谢你.你帮把我这两个箱子搬走;好吗我会把我的袋子拎走..B : Certainly ; sir . Two suitcases可以;先生..两个行李箱吗G : Yes . 是的..B : Is there anything valuable or breakable in them有什么贵重或易碎物品吗G : No .没有B : This is your claim tag ; sir . We’ll keep your luggage at the bell captain’s desk . Coould you 这是你的行李标签;先生..我们会把你们的行李在行李台..pick it up there . Please请您把它捡起来..好吗G : Certainly . 可以B : Thank you ; sir .谢谢你;先生..G : You are welcome . See you later .不客气..再见..八、客人询问餐厅S：Excuse me;where is the restaurantS：对不起;请问餐厅在哪里D：We have Chinese restaurant and a western-style restaurant．Which one do you preferD：我们这里有中餐厅和西餐厅;您更喜欢哪个呢S：I'd like to try some Chinese food today．S：今天我想来点中国菜..D：The buffetD：要自助的吗S：Yes.S：是的..D：Is on the second floor．This way; please.D：那在二楼;这边请..S： What are the hours at the restaurantS：几点有饭吃呢D：Lunch 10∶30 a．m．to2∶00 p．m．；Dinner 5∶30 to 10∶00 p．m．．D：午餐是上午10点半到下午2点;晚餐是下午5点半到晚上10点..S：Thank you．D：You're welcome．。
礼宾部英语对话
FIT check I:1)Greeting: when guest come to hotel, Bellboy must open the vehicle door, and greeting theguest.”Good morning/afternoon/evening,sir/madam.welcome to Golden River V iew Hotel.Do you have any luggage?”.Then help the guest with luggage and confirm luggage qualtiey..”Just XXXpieces?问候：当客人来到酒店，，行李员必须打开车门并问候客人，“早上/下午/晚上好，先生/女士。
欢迎来到金水湾大酒店，您有行李吗？”然后帮助客人拿行李并确认数量。
“只有XX件行李对吗？”2)Show way to the reception desk::” The reception desk is over there, Please check in first.”指引客人到前台：“前台在那里，请您先入住登记。
”3)After guest check in:” May I have your room number? I’ll show you to the room.”当客人入住登记完之后：“请问您房号是多少？我会带您去房间。
”4)Push the Button of elevator and let the guest go inside first;” After you, please.”按电梯并让客人先进电梯：“您先请。
”5)Introduce hotel facilities for the guest when in the elevator(restaurant/BC/ meetingroom etc.)在电梯内向客人介绍一下酒店设施（餐厅/商务中心/会议室等。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
礼宾部英语常用句子（1）
本文由在线英语培训机构【一线口语】整理编辑点击阅读原文可获取更多餐饮英语资讯常用句子May I help you sir? 我可以帮你吗，先生？How many pieces of your luggage sir? 你有多少件行李，先生？Are these your luggage? 这些是您的行李吗？Is this everything, sir？这是全部东西吗，先生？Let me help you with your luggage. 让我来帮您拿吧。
I will take care of your luggage. 我会照看您的行李的。
Just moment please, sir. I'll bring them to you right away. 等一会儿，先生。
我马上送来。
The bellman will show you to your room, sir. 先生，行李生会送您到房间的。
Here is your room key. 给您房间钥匙。
You may leave your luggage in the Concierge. 您可以把行李放在礼宾部。
Would you like to leave your luggage here? 您要寄存行李吗？Don’t worry, your luggage will be sent up at once. 别担心，您的行李很快就会送上去的。
May I know your room number? 您能告诉我您的房间号吗？May I have a look at your room card? 我可以看一下您的房卡吗？Do you mind if I put your luggage here? 我把您的行李放在这里好
吗？Please sign your name here. 请您在这里签名。
Would you like me to call a taxi for you? 你需要我为你叫一辆出租车
吗？About 60 minutes by taxi from here to Airport. 从这里到
机场大概需要60 分钟。
I'm sorry to have kept you waiting. 对不起让你久等了。
Would you tell me your phone number? 您能告诉我您的电话号码吗？After you, please．/ You first, please. 你先请。
This way, please 这边请。
Is there anything else I can do for you？您还有什么事要我做吗？I’ll send the luggage up by another lift. 我乘另一部电梯把行李送上去。
Here we are, sir, room 1101 先生，1101 房到了。
一．对客提问方式1. 自己要做什么事时，就使用May I ~May I have your name, please? 请问尊姓大名May I have your check-out time, please请问您什么时候结帐离开？May I see your passport, please? 请让我看一下您的护照好吗？2．麻烦客人时，可使用Could you ~Could you fill out the form, please? 请您填写这张表格好吗？Could you write that down, please? 请您写下来好吗？Could you hold the line, please? 请不要挂电话好吗？3．询问客人的喜好或是做什么时，可使用Would you ~Would you like tea or coffee? 请问您要喝茶还是咖啡？Would you like to take a taxi? 请问您要搭计程车吗？Would you mind sitting here? 请问您介意坐在这里吗？When would you like to visit Da Liang? 请问您想要何时参观大良？When would you like to have lunch? 请问您想在哪里用餐？What time would you like to eat? 请问您想何时用餐？Who would you like to contact? 请问您想和谁联络？Which kind of room
would you prefer? 请问您喜欢哪一种房间？How long would you like to stay? 请问您要逗留多久？How many tickets would you like to buy? 请问您要买几张票？4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?Shall I draw the curtains? 请问需要我把窗帘拉上吗？Shall I draw you a map? 请问要我为您画一张地图吗？Shall I make the reservation for you? 请问要我为您安排预约吗？。