接待礼仪接待常用英语.docx
接待礼仪英语口语示例
接待礼仪英语口语示例Receptionist: 早上/下午/晚上好，欢迎来到【公司/酒店/机构名称】，我可以为您提供什么帮助呢？Guest: Good morning/afternoon/evening, I have a reservation under the name of [Guest's name].Guest: 早上/下午/晚上好，我有一个预订，预订人是【客人的姓名】。
Receptionist: Thank you for providing the information. May I please have your ID/passport for verification?Guest: Sure, here it is.Guest: 当然，给您。
Receptionist: Thank you. I have found your reservation. Could you please fill out this registration form?Receptionist: 谢谢。
我已经找到了您的预订。
能请您填写这张登记表吗？Guest: Of course, here you go.Guest: 当然，请您。
Receptionist: Thank you. Here is your room key. The elevators are located just over there, and your room is on the [floor number].Receptionist: 谢谢。
这是您的房间钥匙。
电梯就在那边，您的房间在【楼层号】。
Guest: Thank you very much.Guest: 非常感谢。
Guest: I will, thank you.Guest: 我会的，谢谢。
Receptionist: Good morning/afternoon/evening, how may Iassist you today?Receptionist: 早上/下午/晚上好，我可以为您提供什么帮助呢？Guest: Good morning/afternoon/evening, I am here for a meeting with [Name of the person/department].Guest: 早上/下午/晚上好，我是来和【人名/部门名称】开会的。
酒店常用接待服务英语
酒店常用接待服务英语欢迎语：(1) (1) 欢迎光临我们酒店欢迎光临我们酒店欢迎光临我们酒店! !Welcome to our hotel!(2) (2) 欢迎您来这里进餐。
欢迎您来这里进餐。
Welcome to have meals here.(3) (3) 欢迎您再度光临，很高兴再见到您。
欢迎您再度光临，很高兴再见到您。
Welcome back. Nice to see you again.*禁语：喂禁语：喂!!您好哇您好哇! !Hello. Hi. Well.问候语：(1) (1) 您好您好您好!(!(!(初次见面初次见面初次见面) )How do you do?(2) (2) 您好吗您好吗您好吗!!布莱克先生。
布莱克先生。
((见到常客见到常客) )How are you today. Mr.Black?(3) (3) 早上好早上好早上好!!先生先生//夫人。
Good morning. Sir/Madam.(4) (4) 下午好下午好下午好! !Good afternoon.(5) (5) 晚上好晚上好晚上好! !Good evening.(6) (6) 多日不见，您好吗多日不见，您好吗多日不见，您好吗? ?Long time no see. How are you?(7) (7) 我很好，谢谢我很好，谢谢我很好，谢谢!!先生您好吗先生您好吗?(?(?(回答问候时回答问候时回答问候时) )Very well, Thank you, And yourself Sir?(8) (8) 早上好早上好早上好!!这里是——，能为您效劳吗这里是——，能为您效劳吗? ?Good morning. This is - - ,May I help you?(9) (9) 希望您在我们酒店住得愉快希望您在我们酒店住得愉快希望您在我们酒店住得愉快! !Hope your enjoy your stay in our Hotel.*禁语：禁语：(1) (1) 您吃过饭了吗您吃过饭了吗您吃过饭了吗? ?Have you had lunch (breakfast dinner)(2) (2) 您到哪里去啊您到哪里去啊您到哪里去啊? ?Where are you going?(3) (3) 什么事什么事什么事? ?Yes? What?祝贺语：祝贺语：(1) (1) 恭喜您恭喜您恭喜您! !Congratulations!(2) (2) 祝您生日快乐祝您生日快乐祝您生日快乐! !Wish you a Happy birthday!(3) (3) 祝您新年快乐祝您新年快乐祝您新年快乐! !Happy new year to you!(4) (4) 祝您周末愉快祝您周末愉快祝您周末愉快! !Wish you a good weekend!(5) (5) 祝您圣诞快乐祝您圣诞快乐祝您圣诞快乐! !Merry Christmas!征询语：征询语：(1) (1) 先生，我能为您效劳吗先生，我能为您效劳吗先生，我能为您效劳吗? ?May I help you, Sir?(2) (2) 先生，我能为您做些什么先生，我能为您做些什么先生，我能为您做些什么? ?What can I do for you, Sir.(3) (3) 请问先生您喜欢吗请问先生您喜欢吗请问先生您喜欢吗? ?Do you enjoy it , Sir?(4) (4) 布莱克先生，如果您不介意的话，我能——吗布莱克先生，如果您不介意的话，我能——吗布莱克先生，如果您不介意的话，我能——吗? ?Mr. Black, Would you mind if I …….(5) (5) 先生，请问您贵姓先生，请问您贵姓先生，请问您贵姓? ?Could I have your name, Sir?(Could you please tell the spelling of your name?)(6) (6) 您还有别的事要我办吗您还有别的事要我办吗您还有别的事要我办吗? ?Is there anything else I can do for you?(7) (7) 如有任何可以效劳之处，请随时告知。
接待礼仪接待常用英语.docx
理事长办公室独家机密翻版必究(一)接待礼仪、常用英语1)有外宾来访时，首先应该了解对方的车次，航班，安排以及客人身份。
2)我们作为主人，去接外宾时，应提前到达机场或车站等待，绝不能让客人久等。
因为客人来时，看到有人迎接，心里必定高兴，反之，则会留下心中阴影，事后无论怎样解释，都难以抹去这种失职和不守信誉的印象。
3)车抵达时，迎上前开门，莫慌，面带微笑，等领导先说话，然后再进行自我介绍，同时记得要先对客人说“一路辛苦了”之类的话。
4)接待方应提前准备好外宾的住宿以及行程，并打印一些资料给外宾，如地图，景点。
5)一般情况下，我们会负责讲解校园，所以要对校园有熟悉的了解（包括中英文），这样才能做好接待工作。
下面有系列资料。
接待时注意事项：1)送名片时，双手敬上。
接名片后，真看或假装看一会。
2)当客人闲置时，提供水或饮料。
3)在走廊走法：在客人二三步之前，让客人走内侧，为了安全。
4)上楼梯，客人前，接待后。
下楼梯，接待前，客人后，为了安全。
5)坐电梯，接待先进，客人先出。
6)研究一下茶道7)交谈距离：别太近，尤其是和美国人。
1米左右，不要面对面，30度角。
想坐他们旁边，要先问问“MayI sit here?”8)握手：男女之间，女人先伸手；长幼之间，长者先伸手；上下级之间，上级先伸手；宾主之间，主任先伸手。
对于爱出汗的人，最好随身带纸巾，握手前先擦擦，因为谁也不想握一个粘糊糊的手。
9)美国人喜欢直呼其名，不用加先生，夫人之类的。
10)与美国人交谈，莫问私事。
由于文化原因，有些问题是他们所忌讳的。
不要问年龄，婚姻，收入，信仰等，也不要问；“你这个衣服多少钱呀？”，这样会遭人厌恶。
11)对美国人多说“Please”“Thank you”“Sorry”“Can I help you”这样的话，因为这些在美国很普遍，随处可闻。
咳嗽或打喷嚏，就要说“Sorry”。
12)陪车时，客人坐在后排右侧，主人坐在后排左侧，翻译坐在前排。
酒店前台接待日常英语口语（Hotel_English）5篇
酒店前台接待日常英语口语（Hotel_English）5篇第一篇：酒店前台接待日常英语口语(Hotel_English)HotelEnglishMarch2012Part 1 Greetings问候1.Welcome to Shanxi World Trade Hotel.I’m..., what shouldI call you, please? 欢迎光临山西国贸大饭店。
我是...，请问我该怎么称呼你呢？2.Good morning/afternoon/evening, Sir/Madam.What can I do for you? 先生/女士，你好！请问我能为您做点什么？3.My name is..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us.如果你有任何需要，请随时联系我们。
5.Have you make a reservation ?Have you booked the room?Are you the vip? 请问有预订吗？请问你是会员吗？6.What kind of room would you like ? 请问您需要什么类型的房间。
7.Sorry ,I don’t quite understand.对不起，我不是很明白。
8.I’m afraid we’ve fully booked f or that time.抱歉，我们那个时段已给订满了。
9.It’s the hot /peak/busy season ,you know ? 这是酒店业的旺季。
10.Excuse me ,How do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？11.We can only keep your table /room till …我们能保留您的房间直到...12.Let me show you to your room ,this way please.让我带您到房间，这边请。
【最新文档】接待礼仪英语对话-范文word版 (3页)
本文部分内容来自网络整理，本司不为其真实性负责，如有异议或侵权请及时联系，本司将立即删除！== 本文为word格式，下载后可方便编辑和修改！ ==接待礼仪英语对话有外宾来访时,首先应该了解对方的车次,航班,安排以及客人身份。
以下是小编为大家整理分享的接待礼仪英语对话，欢迎阅读参考。
接待礼仪英语对话A: Hello, are you Mr. Black?B: Yes, I am.A: Hello, I’m the Export sales of Nanning Native products company, my name is Amy, I'm glad to see you, Welcome to Nanning, How ‘s your plane journey ? B: Thank you, I feel tired because of thesix-hours flights.A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later.B: OK.(10 minutes to the Galaxy Hotel)A: Mr. Black, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK?B: Well, thank you.A: I ‘ll pick you up to eat breakfast at 8:30 tomorrow morning, then I ‘ll take you to visit our company.B: OK.A: see you tomorrow.B: see you .(The next morning)A: Good morning, Mr. Black.B: Good morning, Amy.A: Mr. Black, Do you like sandwich ?B: ah.A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together .B: Ok.(30 minutes later, came to the company at the gate)A: This is our company, our company was founded in 1998, Mainlyin sales SoutheastAsia souvenirs; We have 282 staffs in total ; Our products are not only sold in Nanning, also sell in Nationwide through e-commerce sales channels.B: Oh, your company's product sales channels are Very complete, As we know , your company is one of the largest souvenir sales company in China, so we want to cooperate with your company.A: Well, thank you.A: Mr. Black, Or I take you to visit the the Nanning ASEAN Expo Convention Center now ?B: okay, this is my first time to Nanning, I’m going to visit the Nanning ASEAN Expo Convention Center with this opportunity .(They both went to the Convention and Exhibition Center)A: Nanning is the Green Cit y of China, It’s the capital of Guangxi, where the ASEAN Expo was held every year in there ; And many Southeast Asian countries and various industry companies will exhibit at Nanning ,It’s a tremendous business opportunities for Nanning.B: Yes, In recent years, Nanning is developing rapidly,especially rely on ASEAN Expo, Nanning have a lot of business opportunities, It’s can drive the economic development of Guangxi。
接待常用英语
接待常用英语1.Greetings 打招呼How do you do? 您好。
——How do you do? 您好。
Nice to meet you. 见到您真高兴。
Good morning. 早上好。
——Good morning. 早上好。
Good afternoon. 下午好——Good afternoon. 下午好Good evening. 晚上好。
——Good evening. 晚上好。
Notes ：(1) Hello. 招呼用语，语气较随便。
(2) How do you do？不是疑问句，而是初次相识时致意的用语，意为“您好”。
对方也说How do you do？作为相应的致意。
这是很正式的招呼用语。
(3) Nice to meet you.初次认识一个人，常用这句套语。
(4) Good morning. Good afternoon. 和 Good evening. 都是招呼用语，往往用于比较客气的场合。
2. Getting Acquainted 相识Allow me to introduce myself. 请让我自我介绍一下。
My name is_____，the director of the tea museum. 我叫_______,是茶博的馆长。
Excuse me，but may I ask your name？对不起，请问尊姓大名？Welcome to Hangzhou. 欢迎您到杭州来。
Is this your first visit to China? 这是您第一次来中国吗？Are you British？您是英国人吗？How long are you going to stay here? 您打算在这儿住多久？Please sit down and make yourself at home. 请坐，别拘束。
We hope you’ll have a good time in our museum. 希望您在博物馆参观愉快。
接待礼仪接待常用英语
接待礼仪接待常用英语Speaking etiquette to foreign visitors1. Speak slowly, clearly and patiently2. Good mannersWhen receiving foreign guests, it is very important to show good manners. For example, it is inappropriate to interrupt during conversations, talk loudly, or ask questions in an impolite manner.3. Respectful attitudeWhen receiving foreign guests, it is important to maintain a respectful attitude. Be very polite and courteous, but also be sure to pay attention to the facial expressions and gestures of the foreign guest.4. Proper behaviorWhen speaking with a foreign visitor, it is important to maintain proper behavior. Avoid using offensive language, speaking too quickly or making too many jokes.5. Language6. DressWhen speaking with a foreign guest, it is important to dress properly. Wear clean, neat and professional clothing, and avoid wearing too much jewelry or makeup.7. Cultural background8. Stay CalmWhen speaking with a foreign guest, it is important to stay calm. Do not be offended if the foreign guest does not understand something or does not respond in the way you expect.9. Professional etiquetteWhen speaking with a foreign guest, professional etiquette should be observed. For example, it is important to be punctual, and it is also important to ask questions in a polite and respectful manner.10. Patience and understanding。
【精品文档】职场礼仪英语接待用语-精选word文档 (3页)
本文部分内容来自网络整理，本司不为其真实性负责，如有异议或侵权请及时联系，本司将立即删除！== 本文为word格式，下载后可方便编辑和修改！ ==职场礼仪英语接待用语随着公司的发展壮大，一些合作交往也就越来越多。
当公司来了客人，我们应当如何接待，才能表现的热情得体呢。
今天就让我们来分享一下接待用语。
Would you please give me your business card?能给我你的名片么?I’ll go and see if he’s available.我去看看他现在是否方便。
Have a seat please. Would you like tea or coffee?请坐。
您想喝点什么?咖啡还是茶?He is expecting you. Come this way please.他正等您呢。
请这边走。
30个最经典的替换词1.individuals,characters, folks替换(people ,persons)2: positive, favorable, rosy (美好的)，promising(有希望的)，perfect, pleasurable , excellent, outstanding, superior替换good3:dreadful, unfavorable, poor, adverse, ill (有害的)替换bad如果bad做表语，可以有be less impressive替换eg.An army of college students indulge themselves in playing games, enjoying romance with girls/boys or killing time passively in their dorms. When it approaches to graduation ,as a result, they find their academic records are less impressive.4.(an army of, an ocean of, a sea of, a multitude of ,a host of, many, if not most)替换many.注：用many, if not most 一定要小心，many后一定要有词。
【最新2018】有关接待的礼仪英语-精选word文档 (4页)
本文部分内容来自网络整理，本司不为其真实性负责，如有异议或侵权请及时联系，本司将立即删除！== 本文为word格式，下载后可方便编辑和修改！ ==有关接待的礼仪英语(一)接待礼仪英语1.久仰，久仰!I have long been looking forward to meeting you.I have long desired to meet you.2. 久违了。
I haven’t seen you for ages/for a long time.It’s been such a long time since we met last time.3.久闻大名。
I’ve heard a lot about you.4.这次由我负责全程陪同你们。
I will be with you for the entire visit/trip.5.欢迎你到中国来。
一路上辛苦了! / 一路上还好吧?Welcome to China.I hope you’ve had a good flight. 或I hope you enjoyed your flight. / How was your journey?6.谢谢你专程来接我。
Thank you very much for coming all the way to meet me.7.您贵姓?/您怎么称呼?May I know your name，please?8.很高兴见到你。
您怎么称呼7Glad/Pleased to meet you，Misterr…?(可以用拖长问话的办法来询问对方的姓名)9.中国有句古话说：“有朋自远方来不亦乐乎?”There’s an old saying in Chinese which goes: “Isn’t it a great pleasure/joy to have friends coming from afar?As a Chinese saying goes, “Nothing is more delightful thanme eting friends from far away.”10这是给您准备的日程安排.我们简单过一遍吧。
接待及礼仪英语范文
接待及礼仪英语范文Reception and Etiquette EnglishReception and etiquette English is a necessary part of anyone in a customer-facing role. It is important to be able to greet customers, make small talk, answer questions, and have a good understanding of correct business etiquette. Here are some important tips and phrases to help you in your customer service roles.Greeting CustomersWhen meeting customers, it is important to make sure you make a good impression. Here are some key phrases for greeting customers:• "Hello/Hi/Good morning/Good afternoon/Good evening! Howcan I help you today?"• "It's great to see you, [Name]. How can I help?"• "Hello/Hi/Good morning/Good afternoon/Good evening, [Name]. How can I be of assistance?"Making Small TalkMaking small talk is an important part of customer service, as it helps to create a more pleasant atmosphere. Here are some key phrases for making small talk:• "How are you doing today?"• "It's a lovely day today, isn't it?"• "How's your day going so far?"• "It's nice to meet you."• "It's great to have you here."• "Did you have any trouble finding us?"Answering QuestionsWhen customers have questions, it is important to be able to answer them. Here are some key phrases for answering questions:• "I'm happy to help w ith that."• "I'd be glad to answer that."• "That's a great question. Let me see what I can do."• "I'm sorry, but I don't know the answer to that. Let me find someone who can help you."• "I'm not sure, but I can find out for you."Business EtiquetteBusiness etiquette is important when dealing with customers. Here are some key tips for good business etiquette:• Always be polite and professional.• Do not monopolize conversations.• Make sure to maintain eye contact.• Speak clearly and at a reasonable volume.• Listen carefully to what customers say.• Do not interrupt.• Offer assistance if needed.• Be friendly and courteous.• Be prepared to answer customer questions.• Thank customers for their business.Reception and etiquette English is essential for anyone in a customer-facing role. By following these tips and using these phrases, you will be better equipped to make a great impression on customers and help them with their inquiries.。
最新整理常用酒店前台接待英语.docx
最新整理常用酒店前台接待英语1．Id like to book a double room for Tuesday next week．下周二我想订一个双人房间2．Whats the price difference？两种房间的价格有什么不同？3．A double room with a front view is xxxx per night，one with a rear view is 1xxxxper night．一间双人房朝阳面的每晚xxxx晚1xxxx 4．I think Ill take the one with a front view then．我想我还是要阳面的吧5．How long will you be staying？您打算住多久？6．Well be leaving Sunday morning．我们将在星期天上午离开7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您8．Id like to book a single room with bath from the after-noon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间，10月4曰下午到10月10曰上午用9．We do have a single room available for those dates．我们确实有一个单间，在这段时间可以用10． What is the rate， please？请问房费多少？11．The current rate is＄ 50 per night．现行房费是50美元一天12． What services come with that？这个价格包括哪些服务项目呢？xxxxnds not bad at all． Ill take it．听起来还不错这个房间我要了xxxxway，Id like a quiet room away from the street if the is possible．顺便说一下，如有可能我想要一个不临街的安静房间xxxxto our hotel．欢迎光临16．So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？xxxxhave a check again．让我再看一下xxxxption Desk is straight ahead．接待处就在前面19．After you， please．你先请20．Excuse me， where can I buy some cigarettes？劳驾我到哪儿可买到香烟？21．There is a shop on the ground floor．一楼有个商店22．It sells both Chinese and foreign cigarettes．在那儿可买到中国香烟和外国香烟23．Can I also get some souvenirs there？也可以买到纪念品吗？24．There is a counter selling all kinds of souvenirs．有个柜台出售各种各样的纪念品25．Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？26．We have Chinese restaurant and a western－style restaurant．Which one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？27．Id like to try some Chinese food today．今天我想尝尝中国菜许多规模比较大的公司都有一个接待员，我们通常叫前台接待。
日常接待商务英语
日常接待商务英语 IMB standardization office【IMB 5AB- IMBK 08- IMB 2C】1.(1)询问访客身份：M a y I h a v e y o u r n a m e,p l e a s e请问您贵姓W h a t c o m p a n y a r e y o u f r o m您是哪个公司的Could you tell me what company you are representing能告诉我您代表什么公司吗(2)如果碰到了老朋友可以说：What brings you here是什么风把你吹来了(3)询问是否预约，来访目的Do you have an appointment约好了吗W o u l d y o u g i v e m e y o u r b u s i n e s s c a r d请给我您的名片好吗And can I ask what you wish to see him about我能问一下您要见他有何事吗(4)让客人稍候片刻：I'll see if he is available.请让我看看上司是否方便。
Would you please have a seat and wait for a few moments.请您坐下稍等片刻。
(5)给客人倒茶，礼貌待客：Would you like coffee or tea How do you like your coffee你要咖啡还是茶要什么样的咖啡(是否加奶或糖)(6)带客人去见经理：Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes.请坐，琼斯先生和史密斯先生几分钟后就到。
Mr. Chen is expecting you. I'll tell him that you're here.陈先生正在等你。
接待外宾服务常用英语
接待外宾服务常用英语第一篇：接待外宾服务常用英语收集了绝大部分常用接待语境，前部分英文介绍和各种接待用语，后部分中文介绍如何接待外宾的到来，欢迎广大英文工作者采纳！接待服务常用英语一、欢迎和问候语：1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。
2、How do you do?您好！（初次见面）Glad to meet you.很高兴见到您。
3、How are you?您好吗？ Fine, Thanks.And you ?很好，谢谢。
您好吗？4、Welcome to our hotel(restaurant , shop).欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。
（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。
（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。
（客人离店时）7、Have a good time!祝您过得愉快！二、电话用语：8、hotel , front desk.Can I help you?**饭店，前厅。
您找谁？9、Sorry, I've dialed the wrong number.对不起，我拨错号了。
10、May I speak to your general manager?能和你们总经理说话吗？ Speaking.我就是。
11、Sorry, he is not in at the moment.对不起，他现在不在。
酒店前台接待日常英语知识「」 (菁选2篇)
酒店前台接待日常英语知识「」(菁选2篇)1.当我们想要与客人确认房间预订情况的时候，可以这样说：(1)What kind of room would you be prefer?您要什么样的房间?(2)Have you got a booking?您预订了吗?(3)A single room or a double room?要单人间还是双人房间?2.确认好房间后，为了了解客人的个人信息，我们可以这样问：(1)May I see your passport?我能看一下您的护照吗?(2)Could you fill in this form, please?请您填一下这张登记表好吗?(3)Could you sign your name, please?请您签一下名，好吗?3.最后，若还要向客人询问其他问题，可以这样说：(1)How would you like to pay, sir , in cash or by credit card ?先生，请问您是用现金付款还是用信用卡付账?(2)Do you know which unit is responsible for the reception?您知道您是由哪个单位负责接待的吗?(3)Could you keep your room key until you check out ?请您在住宿期间自己保管钥匙，直到结帐离开。
酒店前台接待日常英语知识「」21.当我们想要与客人确认房间预订情况的时候，可以这样说：(1)What kind of room would you be prefer?您要什么样的`房间?(2)Have you got a booking?您预订了吗?(3)A single room or a double room?要单人间还是双人房间?2.确认好房间后，为了了解客人的个人信息，我们可以这样问：(1)May I see your passport?我能看一下您的护照吗?(2)Could you fill in this form, please?请您填一下这张登记表好吗?(3)Could you sign your name, please?请您签一下名，好吗?3.最后，若还要向客人询问其他问题，可以这样说：(1)How would you like to pay, sir , in cash or by credit card ?先生，请问您是用现金付款还是用信用卡付账?(2)Do you know which unit is responsible for the reception?您知道您是由哪个单位负责接待的吗?(3)Could you keep your room key until you check out ?请在住宿期间保管好你的钥匙直到你结帐离开。
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理事长办公室独家机密翻版必究(一)接待礼仪、常用英语1)有外宾来访时，首先应该了解对方的车次，航班，安排以及客人身份。
2)我们作为主人，去接外宾时，应提前到达机场或车站等待，绝不能让客人久等。
因为客人来时，看到有人迎接，心里必定高兴，反之，则会留下心中阴影，事后无论怎样解释，都难以抹去这种失职和不守信誉的印象。
3)车抵达时，迎上前开门，莫慌，面带微笑，等领导先说话，然后再进行自我介绍，同时记得要先对客人说“一路辛苦了”之类的话。
4)接待方应提前准备好外宾的住宿以及行程，并打印一些资料给外宾，如地图，景点。
5)一般情况下，我们会负责讲解校园，所以要对校园有熟悉的了解（包括中英文），这样才能做好接待工作。
下面有系列资料。
接待时注意事项：1)送名片时，双手敬上。
接名片后，真看或假装看一会。
2)当客人闲置时，提供水或饮料。
3)在走廊走法：在客人二三步之前，让客人走内侧，为了安全。
4)上楼梯，客人前，接待后。
下楼梯，接待前，客人后，为了安全。
5)坐电梯，接待先进，客人先出。
6)研究一下茶道7)交谈距离：别太近，尤其是和美国人。
1米左右，不要面对面，30度角。
想坐他们旁边，要先问问“MayI sit here?”8)握手：男女之间，女人先伸手；长幼之间，长者先伸手；上下级之间，上级先伸手；宾主之间，主任先伸手。
对于爱出汗的人，最好随身带纸巾，握手前先擦擦，因为谁也不想握一个粘糊糊的手。
9)美国人喜欢直呼其名，不用加先生，夫人之类的。
10)与美国人交谈，莫问私事。
由于文化原因，有些问题是他们所忌讳的。
不要问年龄，婚姻，收入，信仰等，也不要问；“你这个衣服多少钱呀？”，这样会遭人厌恶。
11)对美国人多说“Please”“Thank you”“Sorry”“Can I help you”这样的话，因为这些在美国很普遍，随处可闻。
咳嗽或打喷嚏，就要说“Sorry”。
12)陪车时，客人坐在后排右侧，主人坐在后排左侧，翻译坐在前排。
上车时，不要从一个门上，从两边上。
例句：1: Hey, Joe, it’s nice to meet you, my name is Michael, and I’m a student assistant in Shawn’s office. (首次见面用meet，若以前见过，则用see)2: Oh, nice to meet you too.1: Welcome to China, and welcome to CUZ. Is this your first time here?2: Yes/No, I’ve been XXXXXX1: Oh, but don’t worry, I think you’ll love this place. /Oh, that’s a great place!1：Now I’d like to give you a brief introduction about our campus. First, I’d like to show you around our library, which is really marvelous.常用短句：Fort Hays State Universitya)Thanks, it’s my pleasure.b)I’m sorry, it’s my fault.c)Sorry to have kept you waiting.d)This way, please.e)Turn left, turn right.f)It’s over there, near the gate, near the main entrance.g)Forget it.h)Be careful/Watch out!i)Certainly/Of course.j)Is this your baggage? May I take it for you?k)What would you like to drink? Coffee or tea?l)Do you want some tea or water?m)How about some barbecue? (How about与What about几乎通用，只有细微差别)n)Cheers! To our friendship/future.o)I’m sorry, I didn’t hear you. What did you say?p)No Problem!q)You use chopsticks so well, where did you learn it?r)What a beautiful place!s)I feel the same way/I’m the same way.t)Nice talking to you.u)Before you leave, let’s take a pic together.v)I hope to see you againw)Take Care/Bon Voyage/All the Best!x)I wish you a good journey关于改名：十二五计划要打造中原城市群，所以我院为积极适应河南省及郑州市经济发展需求，就着重于城市规划和建设，资源利用与环保技术，城市交通工程与管理等等。
使学院成为中原大地的一所致力于培养现代城市发展的技术与管理人才的特色高校，为“中原经济区”建设和“中原城市群”发展提供有力的人才支撑和智力保障。
We’ve changed the name; it’s City University of Zhengzhou from now on. The reason is we are in a position to comply with the economic development of Henan Province as well as Zhengzhou City. We pay attention to urban planning and construction, resource utilization and green technology, city transportation and management and so on. And we will cultivate the talents specialized in city planningand management, provide the talent pool for the “Central Plain Economic Zone” and “Central Plain City Cluster”(二)七个系，二十三个专业的英文名称1.机电工程系625 Electromechanical engineering2.经济管理系424 Economics and management3.计算机系392 Computer engineering4.建筑工程系377 Architecture engineering5.电子工程系353 Electronics engineering6.外语系159 Foreign languages7.体育与音乐系82 Physical education and music performance8.社会科学部0 Social Science1)机电工程系：汽车检测与维修技术、模具设计与制造2)经济管理系：国际经济与贸易，金融管理与实务，会计电算化3)计算机系：计算机多媒体技术，计算机多媒体技术（广告设计与制作方向）4)建筑工程系：建筑设计技术，艺术设计5)电子工程系：应用电子技术，移动通信技术，移动通信技术（通信网络与管理方向）6)外语系：应用英语，商务日语7)体育与音乐系：音乐表演8)社会科学部无(三)实验室的英文名称1.电子实验室Electronic Laboratory2.电子测量实验室Electronic Measurement Lab3.信号与系统实验室Signal & System Lab4.微机原理与单片机实验室Microcomputer Principle LabSingle Chip-Microcomputer5.电子实训室Electronics Training Lab6.电子设计创新实训室Electronic Innovation & Practice Lab7.发动机实验室Engine Performance Lab8.汽车底盘实验室Chassis Dynamometer Lab9.汽车电器实验室Auto Appliance Lab10.发动机拆装实验室Engine Dismantlement Lab11.模具拆装实训室Die & Mold Dismantlement Training Room12.机械基础实验室Machine Lab13.数控车床实训室Numerical Control Turning Lathe Training Room(NC Lathe Training Room)14.普通车床实训室Turning Lathe Training Room15.金属工艺实验室Smith Craft Lab or Metal Working Lab16.机械制图实验室Mechanical Drafting(Drawing) Lab17.钳工实训室Fitter Training Room or Bench Work Training Room18.焊工实训室Welder Training Room19.多媒体视音频设备实验室Multimedia Video and Audio Equipment Lab20.动画工作室Computer Animation Studio21.Web工作室Web Studio22.计算机网络基础实训室Computer Network Foundation Lab23.微机组装维护实训室Computer Assembling Maintaining Lab24.平面设计实验室Planar Design Studio25.MAYA实验室MAYA Lab (MAYA is a 3D computer graphics software)(四)各部门及办公室名称1.书记室Secretary of Party Committee Office2.党团办公室Party & Youth League Committee Office3.接待室Antechamber4.文印室Copy Room5.档案室Archives6.会议室Conference Room7.后勤服务中心Logistics Service Center8.基建办Infrastructure Construction9.后勤部主任室Director of Logistics10.财务办Financial Service Office11.行政部主任Administrative Director Office12.图书馆长室Library Curator Office13.马列课程组Ideological and Political Courses14.人力资源办Human Resource Office15.院办College Office16.外事办Foreign Affairs Department17.教务办Teaching Affairs Office18.数学课程组Math Division19.计算机课程组Computer Science Department20.体育组Physical Education Division21.资产管理中心Property Management Center。