出国旅游必备英语之Handling Complaints 应付抱怨

合集下载

旅游英语sightseeing

Role Play
Situation 1: Harry couldn’t find one of his bags when he was showed to his room. He is very anxious and then asking the tour guide for help.
Listening Practice
The first scenic spot The second scenic spot The third scenic spot Specials of the Grand View garden The place that guests have their
lunch The time that guests set off
Dialogue Study
P145—146 Dialogue 1 Dialogue 2
Role Play
Situation 1: Barbara is an American, Now she is talking to a travel agent on the phone to get information about the packaged in the city.
What are the procedures of handling guest’s complaints?
Watch Video
Questions: 1. What are they
talking about ? 2. How was John’s
vacation? Why?
Key Words Study
like.
Emergency
We will page your son throughout the park right now.

旅客抱怨英语作文

旅客抱怨英语作文Complaints from Passengers。

Nowadays, with the development of transportation, more and more people choose to travel by air. However, there are still some problems that passengers encounter during their journey. In this essay, I will discuss the common complaints from passengers and propose some possible solutions.First of all, one of the most common complaints from passengers is the poor customer service provided by airlines. Many passengers have reported that they have experienced rude and unhelpful staff members, long waiting times for assistance, and a lack of communication during flight delays or cancellations. This not only creates a negative experience for passengers but also damages the reputation of the airline.Secondly, another major complaint from passengers isthe lack of comfort and convenience during their flight. Many passengers have complained about cramped seating, limited legroom, and inadequate facilities on board. In addition, the quality of the in-flight meals and entertainment options are often subpar, leaving passengers feeling dissatisfied with their overall experience.Furthermore, passengers often encounter issues withlost or damaged luggage, flight delays and cancellations, and overbooking. These problems can cause a great deal of stress and inconvenience for passengers, especially when they are traveling for important events or on tight schedules.In order to address these complaints from passengers, airlines should prioritize improving their customer service. This can be achieved through better training for staff members, implementing clear communication protocols during flight disruptions, and providing efficient and courteous assistance to passengers. Additionally, airlines should invest in upgrading their in-flight facilities to ensure a more comfortable and enjoyable experience for passengers.This may include providing more spacious seating, better quality meals, and a wider range of entertainment options.To tackle issues such as lost or damaged luggage,flight delays and cancellations, and overbooking, airlines should implement stricter policies and procedures to minimize these occurrences. This may involve improving baggage handling processes, providing compensation and assistance to affected passengers, and implementing better planning and management of flight schedules.In conclusion, the complaints from passengers regarding their air travel experiences are valid and should be addressed by airlines in order to improve customer satisfaction and maintain a positive reputation. By prioritizing better customer service, comfort and convenience, and addressing common issues, airlines can work towards providing a more enjoyable and stress-free experience for their passengers. It is important for airlines to listen to the feedback and concerns of their passengers and take proactive steps to make necessaryimprovements. Only by doing so can airlines ensure that passengers have a positive and pleasant travel experience.。

提出和回应抱怨的英语作文

In the tapestry of human interaction, complaints are threads that, when woven with care, can lead to improvement and understanding. As a high school student, Ive had my fair share of encounters with both giving and receiving complaints, and these experiences have taught me valuable lessons about communication and empathy.One such instance stands out in my memory. It was during a school project where I was paired with a classmate, lets call him Alex. We were tasked with creating a presentation on renewable energy sources. I was excited about the project, but Alex seemed less enthusiastic. Days turned into weeks, and the deadline approached with little progress from his side. The frustration was palpable, and I found myself at a crossroads: should I voice my complaint or let it slide?I decided to address the issue, but I knew that how I approached it would make all the difference. I chose a quiet corner of the school library, away from the prying eyes of our classmates. Hey Alex, I began, Ive noticed we havent made much progress on our project. Im feeling a bit overwhelmed, and I think we could use a plan to get back on track. What do you think? My words were chosen carefully to avoid placing blame and instead focus on the projects needs and our shared goal.Alex looked taken aback for a moment, then his expression softened. Youre right, Ive been struggling with some personal issues and its affected my focus. Im sorry for the lack of contribution. Lets work out a schedule together and Ill make sure to pull my weight.This conversation was a turning point. It wasnt just about addressing the complaint it was about understanding and supporting each other. We ended up not only completing the project on time but also learning to work as a team. The presentation was wellreceived, and more importantly, our friendship grew stronger.On the flip side, Ive also been on the receiving end of complaints. It was during a school debate competition. I was passionate about my stance and delivered my arguments with fervor. However, one of the judges complained that my delivery was too aggressive and lacked the finesse required for a debate. Initially, I felt defensive, but then I took a step back and considered the feedback.Instead of reacting with anger or denial, I thanked the judge for their observation and asked for specific examples of where I could improve. This openminded approach not only earned me respect but also provided me with insights that I could use to refine my debating skills. It was a humbling experience, but it was also an opportunity for growth.In both scenarios, the key to handling complaints effectively was empathy and a genuine desire to understand the other persons perspective. Its easy to get defensive when faced with criticism, but taking a moment to listen and respond thoughtfully can lead to more productive outcomes.Moreover, Ive learned that complaints, when handled with care, can be a catalyst for positive change. They can highlight areas of improvement and foster a culture of continuous learning and adaptation. In a school setting,this is particularly important as we are all in a phase of development and growth.In conclusion, the art of complaining and responding to complaints is a delicate dance of words and emotions. It requires patience, understanding, and a willingness to learn from each other. As a high school student navigating the complexities of social dynamics, Ive come to appreciate the power of constructive criticism and the importance of responding with grace and an open mind. These experiences have shaped me into a more empathetic and effective communicator, ready to face the challenges of the world beyond school walls.。

处理抱怨商务英文作文

处理抱怨商务英文作文英文：Handling Complaints。

Dealing with complaints is an inevitable part of any business. As a customer service representative, I have had my fair share of handling complaints. It can be a challenging task, but it is essential to handle them effectively to maintain customer satisfaction and loyalty.Firstly, I always listen attentively to the customer's complaint and acknowledge their frustration. It isimportant to show empathy and understanding towards their situation. I then apologize for the inconvenience causedand offer a solution to the problem. If necessary, I escalate the issue to a higher authority for further action.In some cases, customers may be unreasonable or demanding. In such situations, I remain calm andprofessional, and try to diffuse the situation by offering alternatives or explaining the company's policies.One example of a complaint I handled was from a customer who received a damaged item. I apologized for the inconvenience and offered to send a replacement immediately.I also offered a discount on their next purchase as a gesture of goodwill. The customer was satisfied with the resolution and thanked me for my assistance.In conclusion, handling complaints is a crucial aspectof customer service. It requires patience, empathy, and problem-solving skills. By handling complaints effectively, we can maintain customer satisfaction and loyalty.中文：处理抱怨。

商务英语综合辅导：COMPLAINTS抱怨

1. I just want to get this mess straightened? out. 我想整理⼀下这乱糟糟的⼀团。

2. I hate this weather? 我讨厌这天⽓。

3 It’s sucked. 糟透了。

4. I have had it up to here with this guy. 我受够这个家伙了。

5. I’ve got a real problem? with one of my co-workers. 我有个同事真让我受不了。

6. This is awful?. 这太糟糕了。

7. I can’t stand this. 我忍受不了这个。

8. I’m going to complain? about this. 我想对此进⾏抱怨。

9. I’m fed up with your behavior?. 你的⾏为让我受够了。

10. I’ve had it up to here with you. 我受够你了。

11. This is intolerable. 这⽆法容忍。

12. I will not accept this situation. 我对此不能容忍。

13. I will not stand for this. 我对此⽆法容忍。

14. I’m going to give him a piece of my mind. 我将向他抱怨⼀番。

15. I want to make a complaint. 我想抱怨⼀番。

【⽣词解读】 1. straighten v.整顿；清理 2. weather n.天⽓ 3. problem n.问题；疑难问题 4. awful adj.可怕的；吓⼈的 5. complain vi.抱怨；发牢骚 6. behavior n.⾏为；举⽌；态度。

英语学习_旅游英语口语九百句_必备[1]

弃我去者，昨日之日不可留乱我心者，今日之日多烦忧PartⅠIn the Hotel在宾馆Room Reservations预订房间1．I'd like to book a double room for Tuesday next week．下周二我想订一个双人房间。

2．What's the price difference？两种房间的价格有什么不同？3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。

4．I think I'll take the one with a front view then．我想我还是要阳面的吧。

5．How long will you be staying？您打算住多久？6．We'll be leaving Sunday morning．我们将在星期天上午离开。

7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。

8．I'd like to book a single room with bath from the afternoon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。

9．We do have a single room available for those dates．我们确实有一个单间，在这段时间可以用。

10．What is the rate，please？请问房费多少？11．The current rate is＄50 per night．现行房费是50美元一天。

导游英语口语-Handling Customer Complaints

Unit 10 Handling Customer Complaints
E: In my opinion, the other important reason may be that by showing tourists around the stores a lot, the guide can kill a lot of time and save a large amount of energy rather than by guiding them in a scenic spot.
Dialogue Ⅱ: A complaint about Tour Guide Service Scene: A guest (G)complains to the manager (M)of a local travel agency by phone. M: Good morning. Sunshine Travel Service. May I help you? C: This is Li Yin speaking. I have a complaint about your tour guiding service. M: I'm sorry, what has happened, Mr. Li? C: According to the schedule of the day tour, we should have visited the Summer Palace, but the guide skipped it off on the pretext of not having enough time. Actually, he took us to go shopping in three stores. Such behavior has hurt us.

出国旅游遇到麻烦时英语口语

出国旅游遇到麻烦时英语口语出国旅游必备英语口语：遇到麻烦时1、英语词汇：1.briefcase n.公文包，文件包I have left my briefcase on the bus.我把公文包落在公交车上了。

2.toothache n.牙痛My friend here has a sudden toothache.我在这里的朋友突然牙痛起来了。

3.locate v.找到，找出I am trying to locate this address.我试图找到这个地址。

同义词：find4.lost adj.失去的I haven't got my bag yet,I hope it won't be lost.我还没找着我的袋子，希望别丢了。

同义词：missing5.refund v.退还，偿还Can you refund me?你能还我钱吗?同义词：repay6.clinic n.诊所，门诊部I am trying to get a taxi for the clin-ic.我试图叫出租车去看医生。

7.ambulance n.救护车There is a phone booth just around the corner.I'II call an ambulance for you.在转角就有个电话亭，我替你叫辆救护车。

8plaint n.抱怨;牢骚Excuse me,I want to lodge a com-plaint on your room service.对不起，我对你们的送饭服务很是不满。

9.notification n.公告，通知Please let us have your local contact at Bangkok for notification.告诉我们在曼谷当地的通讯地址，我们好通知你。

10.remain v.保持We will do our best to assist you,in the mean time,please remain calm.我们会尽全力协助你，同时，也请你保持冷静。

旅游英语房玉清 Chapter 7

Studying the procedures of how to accept extension request of customers Using all the possible way to solve the problems of customers
导游英语
Situation I
Chapter Seven
Follow-up Service
Chapter Seven Follow-up Service
In this chapter, you will learn:

how to help the customer to extend the stay at the hotel in English; how to settle the customers’ complaints; how to communicate with customers and get some feedback of the service of travel agency in English; how to write a reply to letters of complaints in English.
Chapter Seven Follow-up Service
Situation II
The manager (M) of a travel agency is talking with Christina (a guide) about how to handle guests’ complaints properly. M: the manager C: Christina (a guide)
Situation I —— Background Information

英语听说训练(高职旅游类旅游管理专业)unit12Handling Complaints

to
. The computer I bought last
week doesn’t work.
Susan: Oh, I'm sorry to hear that, sir.
What
?
Customer: Well, basically. The
. It
doesn’t even start properly.
D. Need a brighter bulb.
Listen and Fill
SECION A:
Directions: Listen to the following three dialogues and
filling in the blanks with the correct words or phrases
another room.
I will send
to help you with the
luggage.
There could have been
. I do apologize.
Thanks for your
.
Please inform us should you have
.
Listen and Respond
heard.
Dialogue 4
Guest:
Excuse me, this is Ms Hans in Room 408.
Housekeeping: Hello, Ms Hans.
?
Guest:
but I haven’t got it back yet.
Housekeeping:
on the laundry form?
Guest: I am really annoyed.

【英语口语】教你怎么表达旅行时的种种情绪

一、表达抱怨的情绪，可以这样用……1、I’m fed up.我受不了了。

出国旅游时千万别让自己受气，要适时表达出不满的情绪(但也别太咄咄逼人)。

常见使用时机1：买到瑕疵品时就这么说Everything I buy here is broken. I’m fed up.我在这里买的东西通通都有问题，我受不了了。

常见使用时机2：排队等很久时就这么说I’ve been waiting in line for years. I’m fed up.我排队排太久了，我受不了了。

常见使用时机3：点餐后餐点迟迟不上来时就这么说I ordered half an hour ago. I’m fed up.我半个小时前就点餐了，我受不了了。

2、I want to see your manager.我要见你主管。

和员工讲不通时把主管叫来是个不错的方式。

常见使用时机1：被员工不礼貌对待时就这么说That’s racism. I want to see your manager.你那样是种族歧视，我要见你主管。

常见使用时机2：对餐点不满时就这么说There’s something weird in my soup. I want to see your manager.我的汤里有怪东西。

我要见你主管。

常见使用时机3：遇到态度不佳的工作人员时就这么说What’s that attitude? I want to see your manager.你那是什么态度?我要见你主管。

3、You’re getting on my nerves.你让我觉得很烦。

有人一直烦你时可以使用的句子(一般拿来对付路人等非工作人员)。

常见使用时机1：后面的人一直踢你椅子时就这么说Stop kicking my chair. You’re getting on my nerves.不要一直踢我椅子，你很烦。

常见使用时机2：坐在旁边的人音乐放太大声时就这么说Keep it down. You’re getting on my nerves.小声点，你很烦。

如何应付别人抱怨英语作文

如何应付别人抱怨英语作文当面对别人抱怨时，如何应对是一门重要的社交技能。

在处理这种情况时，我们需要保持冷静、耐心和善意，以确保问题得到妥善解决，同时保持良好的人际关系。

下面是一篇以这个主题为中心的英语作文：Title: Dealing with Complaints。

In our daily lives, it's inevitable to encounter situations where people express their dissatisfaction or complaints. Handling such situations with tact and diplomacy is essential for maintaining harmonious relationships and resolving issues effectively. Here are some strategies to deal with complaints in a constructive manner:First and foremost, it's important to remain calm and composed when confronted with complaints. Reacting impulsively or defensively can escalate the situation and hinder productive communication. Instead, take a deepbreath and listen attentively to the person's concerns. Demonstrating empathy and understanding can go a long wayin diffusing tension and building rapport.Once you've listened to the complaint, acknowledge the person's feelings and validate their perspective. Avoid dismissing their concerns or making excuses. Instead, express genuine regret for any inconvenience or dissatisfaction they may have experienced. By showing empathy and acknowledging their emotions, you demonstrate respect for their point of view and lay the groundwork for finding a resolution.Next, seek clarification and gather more information about the nature of the complaint. Ask open-ended questions to uncover the underlying issues and identify specific areas that need to be addressed. Avoid making assumptions or jumping to conclusions. Take the time to fully understand the situation from the other person's perspective before formulating a response.After gaining a clear understanding of the complaint,take proactive steps to address the issues raised. Offer solutions or alternatives that demonstrate your commitment to resolving the problem and meeting the person's needs. Collaborate with them to find mutually acceptable solutions that address their concerns while aligning with your own objectives and constraints.Throughout the process, maintain open and transparent communication. Keep the person informed of any actionsyou're taking to address their complaint and provide regular updates on the progress. Be honest and upfront about any challenges or limitations you may encounter along the way. Transparency builds trust and credibility, which are essential for maintaining positive relationships.In addition to addressing the immediate complaint, take proactive measures to prevent similar issues from arisingin the future. Evaluate your processes and procedures to identify any potential areas for improvement. Solicit feedback from the person who lodged the complaint and others who may have experienced similar issues. Use this feedback to implement changes that enhance the quality ofyour products or services and minimize the likelihood of future complaints.Finally, follow up with the person after the complaint has been resolved to ensure their satisfaction andreinforce the positive outcome. Express appreciation for their patience and understanding throughout the process.Use this opportunity to reaffirm your commitment toproviding excellent customer service and maintaining strong relationships with all stakeholders.In conclusion, dealing with complaints requires patience, empathy, and effective communication skills. By remaining calm and composed, listening attentively, and taking proactive steps to address the issues raised, youcan turn complaints into opportunities to strengthen relationships and improve your products or services. Remember that every complaint is a chance to learn and grow, and handling them effectively is key to long-term success.。

《旅游英语》10Handling Complaits

Part 1 Part 2
Ex
return
R: I am extremely sorry to hear that. I’ll report this to the manager. I promise he’ll look into the matter and give you a proper reply. Please be assured we’ll deal with it as soon as possible. T: I hope so. What’s more, we are dissatisfied with our guide, she was impatient and asked for tips. R: Sorry again. Please accept my apology on behalf of our agency. We’ll look into the matter and if it is the case, she’ll get a corresponding penalty for her misbehavior. T: OK then, we hope you could take our complaints seriously, and give the tourists a satisfactory answer.
G: Then did you lock the door at night?
T: Of course. My guess is one of the staff stole it. G: Well, I can totally understand your feelings right now. I’ll do everything I can to help you. T: Thanks. G: If the wallet is really stolen, we call the police. T: You don’t believe me? What do you mean, if it is stolen? I am 100% sure it is.

抱怨的英语短语

抱怨的英语短语即使在记忆英语短语的过程中卡壳了，抱怨的心态也是要不得的。

下面就由店铺为大家带来抱怨英语短语词组，希望大家有所收获抱怨的英语短语大声抱怨 cry out抱怨某事 complain about sth应付抱怨 Handling Complaints抱怨管理 Complaint Management当面抱怨 Faced complaint对付抱怨 handling complaints一些抱怨 Some complain家长抱怨 parents complain与抱怨 with complains抱怨的英语例句1. Instead of complaining about what's wrong, be grateful for what's right.别抱怨不好的事，要对好的事心存感恩。

2. If you're not satisfied with the life you're living, don't just complain. Do something about it.对于现况的不满，不能只是抱怨，要有勇气作出改变。

3. Doctors are complaining about being barraged by drug-company salesmen.医生们抱怨他们疲于应付医药公司的销售人员。

4. Faculty members complain that their students are unprepared to do college-level work.学院的老师们抱怨说他们的学生还很不适应大学的课业。

5. Harrison complained that his colleagues ganged up on him.哈里森抱怨说他的同事联手对付他。

6. He came to complain about the volume of the music.他过来抱怨音乐的音量太高了。

投诉抱怨旅游英语情景对话

投诉抱怨旅游英语情景对话如果想要出国旅游，那就有必要学习一些常用旅游情景对话，那么你想学习一些有关投诉的常用旅游英语口语吗？下面店铺为大家带来投诉抱怨旅游英语情景对话，欢迎大家学习!投诉抱怨旅游英语情景对话一A:Housekeeping. May I help you?A:房务管理部。

我能为您服务吗?B:Yeah, the people in the next room are a little loud. Could you do something about it?B:是的，隔壁房间的客人有点吵。

你可以帮我处理一下吗?A:Of course. What room are you in , sir?A:当然。

先生，请问您在哪一间房?B:I'm in Room 215.B:我在215号房。

A:And do you know which room the noise is coming from?A:您知道噪声是从哪间房传来的吗?B:I don't know the number, but it's definitely the room that's next to the stairs.B:我不知道房问号码，但一定就是楼梯旁边的那间。

A:Thank you. We'll take care of it. Please let us know if there's anything else we can do to make your stay more comfortable.A:谢谢您，我们会处理的。

为了让您住得更舒适，如果您有其他任何我们可以为您服务的，请您告诉我们。

B:OK.thanks. I really appreciate it.B:好的。

谢谢。

真的很感谢你。

投诉抱怨旅游英语情景对话二A:Maintenance Department. May I come in?A:维修部。

单考单招旅游服务类实操英语

单考单招旅游服务类实操英语以下是一些旅游服务类实操英语，希望对您有所帮助：1. Greeting and welcoming guests- "Hello, welcome to our hotel. How may I assist you?" - "Good morning/afternoon/evening, welcome to our tour. My name is [Name], and I"ll be your guide for today."- "Welcome aboard our cruise ship. We hope you have a pleasant journey."2. Offering assistance- "Is there anything I can help you with?"- "Do you need any recommendations for restaurants or attractions in the area?"- "Would you like me to arrange transportation for you?"3. Providing directions- "The restaurant you"re looking for is just around the corner on the left-hand side."- "To get to the museum, take a right at the traffic light and then walk straight for about 10 minutes."- "The nearest subway station is two blocks away. Turn left when you exit the hotel and walk straight until you see it on your right."4. Making reservations- "I"d like to make a reservation for two at your restaurant for tonight at 7 pm."- "Can you please book me a room with a king-sized bed for two nights starting from tomorrow?"- "I"d like to reserve two tickets for the evening performance of the show."5. Handling complaints- "I"m sorry to hear that you had a negative experience. Could you please tell me more about what happened so that I can address the issue?"- "I understand your frustration, and I apologize for the inconvenience. Let me see what I can do to resolve the problem for you."- "Thank you for bringing this to my attention. I will make sure to pass along your feedback to our management team for further review."。