酒店英语unit1演示教学
酒店英语1教学课件Unit 8 Laundry Service
Unit 8 Laundry Service
Section A :Warming up
Are you familiar with the following clothing? Identify the following pictures,
Using the words or phrases below.
L: In such a case, the hotel should certainly pay for it. The indemnity shall not exceed ten times the laundry charge.
G: That sounds quite reasonable. I hope there’ s no damage at all. L: Don’ t worry, sir. The Laundry Department has wide experience in
to collect it. G: Yes, I have. L: Please leave it in the laundry bag behind the bathroom door. G: OK. I will. L: Please notify in the laundry list whether you need your clothes ironed, hand-
Unit 8 Laundry Service
Section C: Dialogues
Dialogue 1 Explaining How to Get Laundry Service
L=laundry attendant G=guest L: Excuse me, Mr. Bellow. Have you got any laundry? The laundryman is here
《酒店情境英语》M1U1Daily Communications Unit 1introductions and greetings 教案
教案授课日期周次课次授课班级课时课型①New课题名称Module 1 Daily Communications Unit 1introductionsand greetings执教教师一、教学目标１、知识与技能：(1) master the basic knowledge of introductions and greetings(2) master the new words in the 3 dialogues(3) master 3 dialogues２、过程与方法：(1) Task-based learning approach(2) Inquiry-based learning approach(3) Collaborative learning approach(4) Situational learning approach３、情感、态度与价值观：(1) Ss can learn about the basic knowledge of introductions and greetings(2) Ss can learn basic introductions and greetings procedures(3) Ss can learn some basic introductions and greetings skills二、教学重点与难点教学重点：(1)To present the knowledge of introductions and greetings(2)To present the dialogues教学难点：Practice the dialogues and play the role in English in mocked situations三、教学方法(1) Task-based learning approach(2) Inquiry-based learning approach(3) Collaborative learning approach(4) Situational learning approach四、教学辅助器具Books, multi-media, chalk. Blackboard五、教学过程1 Lead-in:1）IntroductionsAs a staff in the hotel, we will receive a lot of foreigners, so we should know how to communicate with them. But before we learn the professional expressions, we should first know some fundamental sentence patterns of daily communications.2）Do you know these useful expressions?1. I’m Jack.我是杰克。
酒店英语PPT课件(共3章)第一章Front Office(前厅部)
Names of the smaller sections in Responsibilities of each section in the How to address the staff
the front office
front office
working in different sections
13. division 14. operator 15. reservationist
Project 1
/dɪ'pɑːtmənt/ /ˌɪntərˈækt/ /ˈvɪzəbl/
/trænˈzækʃn/ /straɪk/
/ɪm'preʃn/ /'kɒnsieəʒ/ /ˌrezə'veɪʃn/ /rɪ'sepʃənɪst/ /'kʌrənsi/
operator
Project 1
Exercises
Fill in the following form according to the passage.
Names of the smaller sections in Responsibi How to address the staff
入住登记
目录
Task 6 Serving in the Business Center and
Executive Lounge 商务中心和行政酒廊服务
Task 8 Settling Guest Complaints
处理客人投诉
Task 5 Exchanging Foreign Currency
兑换外币
single room twin room family room deluxe suite
酒店英语(课堂PPT)
在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接 称呼Mr.或Ms. 至于称呼小孩，可以直接使用Exห้องสมุดไป่ตู้use me，
但是不可以直接称呼boy或girl.
.
4
基本待客英语
• 基本句型
➢ May I ...? ➢ Could you ...? ➢ Would you ... ? ➢ Shall I ... ?
.
11
回答
• 要麻烦客人或是拒绝客人的要求
I am afraid I can’t do that. Excuse me, sir. Please let me pass.
• 道歉
I am very sorry for the delay. I am very sorry for the inconvenience. I would like to apologize for the mistake.
Shall I draw the curtains? Shall I draw you a map? Shall I make the reservation for you?
.
9
招呼语
• Good morning. 中午之前 • Good afternoon. 中午至下午六点以前 • Good evening. 下午六点过后
hotelbusinessenglishhotelbusiness在酒店里所使用的英语会话基本上是属于商业英语与日常生活会话中所使用的英语略有不同较注重礼节
酒店英语
English for Hotel Business
.
1
概述
在酒店里所使用的英语会话，基 本上是属于商业英语，与日常 生活会话中所使用的英语略有 不同，较注重礼节。
酒店英语-At-the-hotelppt课件
1 New words & notes
key card 钥匙卡
1 New words & notes
American Express 美国运通卡
1 New words & notes
room service 客房送餐服务
1 New words & notes
turn-down service 铺床服务 room maid 酒店打扫人员
1 New words & notes
laundry service 洗衣服务
1 New words & notes
laundry bag 洗Байду номын сангаас袋
1 New words & notes
sofa bed 沙发床
1 New words & notes
bath 浴室
buffet restaurant 自助餐厅
Dialog reading(1)
Read dialog 1 and try to find out the questions Wang Mei asks when she reserves the hotel rooms.
Dialog reading(1)
❖ How can we find the hotel after we arrive?
A local guide will be meeting you at the airport and there will be a car or shuttle bus pick-up service, which is free of charge.
酒店英语1教学课件Unit 1 reservation
Unit 1 Reservation
Objectives:
After finishing this unit, you will be able to:
1 name different room types in English
2
make reservations for guests
Hotel : Shanghai International Hotel Room Type : deluxe suite Name of Guest : Bellow Telephone of Guest: 13960897323 Date of Arrival : May 26th Date of Departure: May 28th
Section C: Dialogues
Dialogue 1 Group Reservation
R=receptionist G=group leader R: Good afternoon, sir. Welcome to Beijing Shangri-la
Grand Hotel. What can I do for you? G: Good afternoon. I’m John Smith from Shenghua Trading
Company. I’ d like to reserve 10 double rooms for five days. R: For which dates? G: From May 23rd to 27th. R: One moment please. I!ˉll check our reservation record.
Unit 1 Reservation
酒店情景英语-客房服务 -Unit1
Giving the information about the room rate 告知房价
Answering thanks
回答他人致谢
THANK YOU
Watch the video clip and make your own dialogues
Professional Routines 行业套话
Fቤተ መጻሕፍቲ ባይዱnding out what the guest wants 了解客人预订信息
The Reservation can not be made 不能预订
Chapter II
酒店情景英语 English for Hotel Service
2016省级质量工程项目大规模在线开放课程
Chapter II Housekeeping Service 客房服务 Unit1 Floor Service 楼层服务
Unit Aims 单元目标
1. How to show the guests to their rooms.
Important Phrases
• floor attendant
• laundry
• slot • wardrobe • facility • insert • transformer
• turn the heating down • Service Information Booklet • master switch • electric shaver • drawing room • hair dryer
2. 你是客房服务员，上午 9点客人要借用电熨斗，
告诉客人电熨斗
（electric iron)不能在客 房使用，洗衣服务可以熨 烫衣服。请就以上内容进
酒店情景英语-1TheFrontOffice
Words and Expressions
• arrange v. 安排 • baggage n. 行李 • slippery adj. 滑的
领队
•
spare rooms 空房间 suitcases n. 手提箱 the tour leader旅游团的
voucher n. 凭单，收
• vacancy n. 空白，空地 高级的
deluxe a. 豪华的，
Learn by heart
1.订房的基本方式
2.预订常用语
Classactivity Roll Play
Scene One : A gentleman steps in, trying to find a room for the night.
Listening Practice 1.Listening and fill in the blanks.
2.Listening and fill in the missing information.
Situational Dialogues
1. Fully Booked
Scene: The guest would like to reserve a single room for September 24th．But the rooms are fully booked on that date．The guest ask the clerk to recommend another hotel in the city
4. Checking in Guests with a Group Reservation
Scene: A tour group arrives at the hotel， and the tour leader，Mr. Mills comes to
新职业英语1酒店英语--Unit 1ppt课件
酒店英语
Unit 1 Reservation
１
reservation
n. 预订
Readingon?
您做过预订吗？
eg. I need to confirm my reservation. 我需要确认我的预订。
酒店英语
Unit 1 Reservation
Suggested Answers
From Task 1 and 2, now I know eight room types.
They are single room, double room, TWB (twin beds room with private bath) or standard room, triple room, deluxe suite, presidential suite, executive suite, and junior suite.
酒店英语
Unit 1 Reservation
１
Reading
Central Reservation System
“ The Internet is becoming more and more important for hotel bookings. However, I wouldn’t say overall it is going to increase our bookings. We have to be aware of it because it’s a different method of the way guests can book,” the sales manager John from one five-star hotel says. “So, we have to make sure we are offering the right rates, at the right time and in simple English, so that everyone around the world can understand, as now it is not just travel agents accessing the hotel information, it’s somebody sitting at home.”
unit1-hotel-abcppt课件
•100% SMOKE FREE guest rooms •Complimentary continental breakfast •Kitchenettes available •Free local telephone calls •Wireless internet access(fee) •Guest laundry facilities •On-site parking (for a small additional charge) •City tours arranged •Fast, friendly, knowledgeable staff
An apartment hotel provides hotel rooms with fully-equipped kitchens. It combines the luxury of a hotel and the comfort and coziness of a sweet home. There are one-bedroom and twobedroom apartments. It is an ideal choice for family with kids.
精选课件ppt
6
Reading
Words & Expressions
Operation Mega-hotel Classify Rate Location
n.经营 n.大型酒店 n.分类 n.价格，费用 n.位置
Casino Gambling Kitchen Luxury Coziness
n.赌场 n.赌博 n.厨房
精选课件ppt
8
2 ParItn1ns
Today, more and mare travelers in the United States are spending nights at small houses or inns instead of hotels. They get a room for the night and the breakfast the next morning. Many of these American bed-and-breakfast inns are old historic buildings. Some bed-and-breakfast inns have only a few rooms; others are much larger. Some inns do not provide telephone or television in the room, while others do.
酒店专业英语[一]教学案
![酒店专业英语[一]教学案](https://img.taocdn.com/s3/m/73a733323868011ca300a6c30c2259010202f3c6.png)
原有教学模式教案课程名称：酒店英语听说总素质学分：３总学时：48 〔理论学时：24 ；实践学时：24 课程类别：□专业素质教育□非专业素质教育□特殊素质教育□必修□选修□核心素质教育□非核心素质教育任课教师：所属单位：文法与外语学院职称：副教授授课专业：酒店管理授课班级：酒店管理1501班、Unit One Room Reservation ServiceChapter two Reception DeskChapter three the bellmanUnit Four Service CenterChapter Five Business center9、I want to have a copy of this file< contract>10、How much is it for one page?You should pay according to the size of paper. For size a3 or b5, it’s 40 yuan and for size a4 or b4, 30 yuan. Which do you prefer?11、i want to have this document typed, when can I pick it up? And how much does this cost?12、How would you like to pay?Oh, please charge it to my room.Would you please show me your room card or the room key. Important sentences of mail serviceWords:Envelope；stamp ；average；medium-sized；extra；mail；post；mailed by air ；register ；mailed by plain ；mail by express；addressee<[]收信人>Sentences：1、A letter by air to Japan costs 6 Yuan RMB under the weight of 20g.2、I’m sorry, we have no parcel service. You may go to the post office. It’s not far from here.3、If there’s any mail addressed to you. We’ll inform as soon as possible.4、Don’t worry. We can forward any mail to you at your home address. Please fill out the forward mail card<转寄单>.5、Here’s a registered letter for you. Please sign on the slip.6、Would you please fill in the form and sign your name in the column of "sender"?7、Would you come back in an hour to get your invoice for the mail and receipt for surcharge?8、Would you please give me three envelopes and some stamps?9、Which envelope do you want, average, medium-sized or extra?10、How would you like them mailed？11、This one shall be mailed to New York by air.12、This one to Xi’an by registered.13、And this one shall be mailed to Nanchang by plain mail.14、How long will it take for the mail to reach Nanchang.It usually takes three days. Do you want it to get there earlier?15、How much is it for express service?The bill is 21 Yuan RMB, plus surcharge on the basis of the value of the mail you declare.16、An express is guaranteed to reach the addressee within 24。
酒店英语-unit-1PPT课件
2
Content
Dialogues Useful Drills Tips Exercises
3
Dialogues
10
Translation
Dialogues
Dialogue 2
J: May I see your passport, please? S: Oh, yes, I’m going to fill in the registration form right now. Can I book a single room for my friend as he will arrive in Beijing tomorrow morning? J: Sure. Here is the form for reservations. Would you mind filling in this form and paying one hundred Yuan in advance for him? S: All right. Here is one hundred Yuan. J: Thank you. Here is a receipt for paying in advance. Please keep it.
4
Dialogues
Background Information 二､ 预订登记要素
客户基本信息
客户要求
客人姓名 登记编号 联系电话 联系地址 入住人数 入住时间
Guest Name Code Telephone Number Address Number of Guests Occupation Time
酒店英语chapter1Unit1 Room Reservation
设单人床2张 3、大床间（Double Room ）：双人床一张 4、三床间（Triple Room），设3张单人床
单人间
双人间
大床间
三人间
（二）按房间等级划分 1、普通套间（Junior Suite） 2、商务套间（Business Suite） 3、复式套间/双层套间（Duplex Suite） 4、连接套间（Connecting Suite) 5、豪华套间（Deluxe Suite） 6、总统套间（President Suite）
标准间
豪华间
普通套房
商务套间
复式套间
豪华套间
总统套间
一 表现出良好的职业素质
员工必须面带笑容，以端正的站姿，热情的态度， 礼貌的语言，快捷规范的服务接待每一位客人。
二 把握客人的特点
不同的客人有不同的特点，对酒店也有不 同的要求。总台接待员在接待客人时，要注 意从客人的衣着打扮、言谈举止以及随行人 数待方面把握客人的特点，进而根据其需求 的特点和心理，做好服务。
Exercises
1.Hello! Can I help you? 2.What’s his room number? 3.Please hold on. 4.Would you like to leave a message? 5.Could you tell me your name,
please?
二、房价
任务1：熟悉房价
(Discount Rate)
(Package Plan Rate)
(Contract Rate)
酒店英语1教学课件Unit7 Complints Settlement
III. Suppose you are a front office supervisor, a guest in your hotel complains to you about the damage done to her dress. Her dress shrank in the washing. How will you deal with the complaint? Discuss with your partners.
but it was finally served at 8:00 p.m. M: I’m terribly sorry to hear that.
This is quite unusual. I’ll look into the matter at once. G: What’s more, I ordered my beefsteak to be prepared well done, but this one
R: I’m terribly sorry to hear that. I’ll send a room attendant to clean your room right
now. She’ll bring clean towels for you. We do apologize for the inconvenience.
Suggested answers: First ,listen to the guests carefully and patiently, and ask
酒店英语口语附字幕 Unit1
酒店英语口语附字幕 Unit1Lesson One Guest Comes to Register第一课请客人登记G：Hi,I'm here to check in.旅客：你好,我来登记入住。
R：You must be rson.登记员：你一定是Larson先生吧。
G：Yes,that's right.旅客：是的，没错。
R：Welcome to Tianjin International Building.登记员：欢迎你住进天津国际大厦。
Would you please fill out this registration form?请你填一下这份登记表好吗？R：Thank you ...Excuse me,sir.You forgot to fill in your visa number.登记员：谢谢你.......对不起，先生，你忘记填写签证号码了。
G：Did I?Let me see that...Oh,sorry...Here you are.旅客：是吗？让我看看...... 喔，对不起...给你。
R：And would you sign here,please? Thank you.登记员：先生,请你在这里签一下字，谢谢，May I see your passport,please ...Thank you.我能看一下你的护照吗？......谢谢。
Would you mind leaving your passport here for an hour or so?您介不介意把您的护照放在这儿一小时左右？We must/have to make a copy of your passport and visa for our records.我们需要复印一份保留。
Lesson Two Guest's Visa Is Invalid第二课客人的签证无效。
R：I'm sorry,your visa has expired.登记员：对不起，您的签证过期了。
《酒店服务英语》 —01 Front Office Service 前厅服务
Unit 1 Reservation Service 预订服务
Unit 1 Reservation Service 预订服务
Dialogue 2 • Clerk: Good afternoon, Garden Hotel. How can I help you? • Linda: Hi, there. I’d like to book a room for next weekend, please.6 • Clerk: Okay, sure. How long will you be staying?7 • Linda: Two nights. • Clerk: Okay. Is that from 13th to 15th December? • Linda: Yes, that’s it. • Clerk: That should be no problem. What kind of room would you like? • Linda: A double room, please, with an en-suite bathroom. • Clerk: Okay, that’s fine. We have a double room on the 6th floor with a fantastic view over the River
Dialogue 3 • Clerk: Reservations. What can I do for you? • Guest: Canadian Academic Exchange Group will visit Shanghai
酒店实用英语Unit1 ROOM RESERVATION PPT资料共19页
Sample Cases
2. We can offer you a standard room for a total of RMB380 including one breakfast. 我们可以给您一间标间，价格是380人民币，包括早 餐。 In some hotels, room rates are net prices without service charge. Net price 净价
The brand name Holiday Inn is now owned by IHG (InterContinental Hotels Group). On 24 October 2019, IHG announced a worldwide relaunch of the Holiday Inn brand. The relaunch is "focused on delivering consistently best in class service and physical qualit process is planned to be complete by the end of 2019.
Sub-module 1
《酒店实用英语》
——十二五规划教材
Competence Objectives
Competence Objectives :
how to accept confirmed reservation how to accept guaranteed reservation how to deal with over-booking
Sample Cases
Case 1
1. What kind of room would you like, sir? 请问先生您想要哪种房间？ Room Categories: Standard Room: a room for one person with one bed. Double Room: a room for two persons with two separate single beds. Twin Room: a room for two persons with one big bed designed for two. Triple Room: a room for three persons with three beds. Suite: a series of connected rooms used as a unit.
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More Room Types (1):
➢ deluxe single room
➢ deluxe wedding suite
➢ sea-view room
More Room Types (2):
➢ family suite
More Room Types (3):
➢ Chinese suite
Task 2. Key sentence structures:
1.Do you have a twin room for next Friday? 询问是否有房间。
2.We have a twin room available. 介绍房态。
3.How many nights is it for? 询问入住时长。
Parking place 停车位；停车区； Car park 停车场 Ps park n.停车场
parked adj. 已泊车的 parker n.停放车辆的人 parking lot 停车场
parking sign 停车标志 parking space 停车位
Listening
Dear Mr. Clinton,
What are they?
Suggested Answers
From Task 1, now I know eight room types.
They are single room, double room, TWB (twin beds room with private bath) or standard room, triple room, deluxe suite, presidential suite, executive suite, and junior suite.
确认预订
Please allow me to confirm your booking. You have a reservation of a twin room for next Friday and Saturday nights with a table for two in our restaurant at 7:30 on Friday night.
We
your reservation of a double room with a
and
an adjoining
for ten nights from the
to the
of November. A parking space is
in the hotel and a
for four is reserved in the restaurant for dinner at
请让我来确认一下您的预定。您预定了一间下周五到下周六 晚上的标准间，然后在我们餐厅预定了一张周五晚上7:30的 两人桌。
Part Ⅱ Confirming
Hotel Park
黄山碧桂园凤凰酒店
假酒店 阳台海景图
Key words
Adjoining adj. 邻接的，毗连的 v. 邻接（adjoin 的ing形式）
.
service is needed in particular.
4.Do you have a contact number? 5.Could you send an e-mail or fax to confirm
your reservation? Make a confirmation.
Reading
Task 3. Check your listening.
➢Japanese suite
Single room
Double room
Twin room
Suite room
Listening Taking a reservation
Task 1 Go back to the key words.
1.reservation 2. twin room 3.available ps availability 4.Including 5.breakfast dinner lunch supper 6.arrival departure 7.restaurant 8.contact 9.confirm ps confirmation 10.adult 11.mobile 12.booking
酒店英语
Unit 1
Taking room reservations
Video of the room reservition
1
Goals
2
Talking
3
Listening
4
Grammar focus
5
Activities
❖Goals
❖1.Take down guests’ details. ❖ May I have your contact number? ❖2.Take a reservation. ❖ We have a twin room available. ❖3.Cope with enquiries. ❖ Is there a restaurant in your hotel? ❖4.Write an e-mail of confirmation.
Task 1 Match the room types with their
corresponding pictures.
Suggested Answers
double room—1 TWB/standard room—2 suite—3
Task 2 How many room types do you know now?
Ⅰ. Listen and circle the correct answers. Ⅱ. Listen again and fill in the table.
Key Sentence
询问帮助 May I help you? What can I………? Can I ……..? Is there……..? 预定房间 I’d like to book/reserve/make a reservation for ……….. I’d like a room……….