客房常用英语
English for Hotel Business酒店英语
身份证 identity card / ID card 护照 passport 留言 leave a massage 贵重物品 valuables 楼层服务间 floor station 楼层服务员 room attendant 楼层主管 floor supervisor 电梯 lift / elevator 照相机 camera 健身设施 fitness facilities 体重计/健康秤 bathroom scales 加床 extra bed 折叠床/弹簧床 Foldaway bed / spring bed / rollaway bed 标准床 Standard bed 大床 king-size bed 电视频道 TV channel 视频点播 VOD（video on demand） VOD宽频上网系统 VOD broadband internet system 卫星电视接收系统 satellal terms）
1．空房 VC（Vacant Clean ） 2．走客房 VD（Vacant Dirty） 3．未做住客房 OD（Occupied Dirty） 4．已做住客房 OC（occupied clean） 5．待修房 O.O.O (Out Of Order) 6．预退房 ED（Expect Departure) 7. 预定房 EA (Expect Arrival) 8．无烟房 NS（No Smoking） 9．外宿房 S/O (Slept Out) 10．双锁房 D/L (Double Lock) 11．请勿打扰 DND (Do Not Disturb) 12．请即打扫 MUR(Make Up Room) 13．拒绝服务 GRS (Guest Refuse Service) NNS(No Need Service) 14．无行李 N/B (No Baggage) 15．少行李 L/B (Light Baggage) 16．重要客人 VIP（Very Important Person） 17．长住客 LSG(Long Staying Guest) 18．结帐 C/O (Check Out) 19．入住 C/I (Check In)
房态英文
房态英文客房英语词汇常用1８种房态中英文1、 VC（Vacant Clean ）空房2、 VD（Vacant Dirty）走客房3、 OD（Occupied Dirty）未做住客4、 OC（occupied clean）已做住客5、 O.O.O (Out Of Order)待修房6、 ECO (Estemated Check Out)预计退房7、 NS（No Smoking）无烟房8、 S/O (Slept Out)外睡房9、 D/L (Double Lock)双锁房10、 DND (Do Not Disturb)请勿打扰11、 MUR(Make Up Room)请即打扫12、 RS (Refuse Service)拒绝服务13、 N/B (No Baggage)无行李14、 L/B (Light Baggage)少行李15、 VIP（Very Important People）重要客人16、 LSG(Long Staying Guest)长住客17、 C/O (Check Out) 结帐18、 C/I (Check In)入住客房房态中英文对照：OC occupied clean 住客已打扫房OD occupied dirty 住客未打扫房VC vacant clean 干净空房VD vacant dirty 未打扫空房MUR make up room 请即打扫房OOT out of the turn 保留房LSG long staying guest 长住房OOO out of order 维修房R requested room 急需房S/O sleep out 外宿房C/O check out 退房VIP very important person 贵宾房DLR double locked room 双锁房N/B no baggage 无行李房L/B light baggage 轻便行李房E/D expected departure 预离房E extra bed 加床DND do not disturb 请勿打扰房GRS guest refuse service 拒绝打扫房。
酒店常用英语
酒店常用英语一、名词解释1、front desk 前台2、house room 客房3、operator 总机，话务员4、business centre 商务中心5、assistant manager 大堂副理6、reception 接待7、morning call 叫醒服务8、VIP=very important person 贵宾9、laundry service 洗衣服务10、single room 单间double room 双人间triple 三人间suite 套间deluxe room 豪华间vacant room 空房11、upstairs上楼12、second第二13、elevator电梯14、basement地下室15、corridor走廊尽头16、advice忠告17、customer service centre 房务中心18、shopping centre购物中心19、toilet卫生间20、towel毛巾21、restaurant餐厅22、bredkfast/lunch/dinner 早餐/午餐/晚餐23、steak 牛排24、tea 茶25、bread 面包26、soap 香皂27、cup 杯子28、vegetable 蔬菜二、问候语1、Good morning（afternoon、evening）madam/sir早上（下午、晚上）好，女士/先生2、Welcome to our hotel. 欢迎入住我们大厦。
3、Wish you a most pleasant stay in our hotel.祝您在我们酒店入住愉快。
4、Thank you for your advice（information/help）.谢谢您的忠告（信息/帮助）。
5、You are welcome./Not at all. 不用谢。
6、It’s my pleasure. 很高兴为您服务。
7、I’m sorry./Excuse me. 对不起，抱歉。
客房常用英语200句附客房常用词汇表
第一节客房服务常用英语词汇一、客房种类Single room 单人间Double room 大床间Twin room 双床间Triple room 三人间Suite 套房Junior suite 普通套房Deluxe suite 豪华套房Duplex suite 立体套房Presidential suite 总统套房Standard room 标准双人房Deluxe room 豪华房Business room 商务房Executive floor 行政楼层Inside room 内景房Outside room 外景房Corner room 角房Connecting room 连角房Adjacent room 邻近房二、客房状态Vacant clean 清洁房Occupied 住客房Stay 续住房Expected departure 预期离店房Vacant dirty 脏房Sleep out 住客外宿房Long stay 长住房Out of order 维修房No baggage 无行李房Light baggage 少量行李房Please make up room 请即打扫房Do not disturb 请勿打扰房三、客房家具和设备Bed 床Single bed 单人床Double bed 双人床Queen-size bed 大号双人床King-size bed 特大号双人床Foldaway bed 折叠床Baby cot 婴儿床Water bed 水床Sofa bed 沙发床Mattress 床垫Bedside table 床头柜Desk 台子Table 桌子Tea table 茶几Sofa 沙发Chair 椅子Cabinet 橱Drawer 抽屉Washing basin 洗脸盆Toilet 抽水马桶Bath tub 浴缸Shower head 淋浴喷头Towel rack 毛巾架Television 电视机Computer 电脑Telephone 电话Refrigerator 电冰箱Safe-deposit 保险柜Air conditioner 空调Electric kettle 电水壶Carpet 地毯Lamp 灯Desk lamp 台灯Wall lamp 壁灯Floor lamp 落地灯Bedside lamp 床头灯Mini bar 小酒吧Mirror 镜子Switch 开关Hair dryer 电吹风四、客房用品Wall painting 壁画Pillow 枕头Pillow case 枕套Sheet 床单Blanket 毛毯Quilt 被子Bedspread 床罩Bed pad 衬垫Window screening 窗纱Window curtain 窗帘Towel 毛巾Bath towel 浴巾Hand towel 手巾Bath mat 脚巾Bath robe 浴袍Shower curtain 浴帘Lamp shade 灯罩Bulb 灯泡Clothes hanger 衣架Rubbish bin 垃圾桶Remore controller 遥控器Battery 电池Slippers 拖鞋Shoe shine paper 擦鞋纸Clothe brush 衣刷Shoe basket 鞋篮Thermos bottle 热水瓶Cold water bottle 冷水瓶Cup 茶杯Glass 玻璃杯Wine glass 酒杯Tea tray 茶盘Match 火柴Ice bucket 冰桶Ashtray 烟灰缸Green tea 绿茶Black tea 红茶Jasmine tea 花茶Coffee 咖啡Laundry bag 洗衣袋Laundry list 洗衣单Shopping bag 购物袋Pen 钢笔Writing paper 信纸Envelope 信封Note pad 便签Post card 明信片Sewing kit 针线包Service directory 服务指南Room service menu 房内用餐指南DND card 请勿打扰牌Magazine 杂志Stationery folder 服务夹Facial tissue 面巾纸Toilet paper 手纸Emery board 指甲钳Bath soap 浴皂Facial soap 洗面皂Shampoo 洗发液Foam bath 沐浴液Comb 梳子Toothbrush 牙刷Toothpaste 牙膏Razor 剃须刀Bed board 床板Iron 电熨斗Ironing board 电熨板Electric shaver 电动剃须刀Alarm clock 闹钟Ice pack 冰袋Plug 插头Transformer 变压器Wheel chair 轮椅四、清洁设备及用品Maid’s cart 工作车Vacuum cleaner 吸尘器Space vacuums 吸水机Broom 扫帚Scrubber 刷子（硬）Brush 刷子Bucket 桶Mop 拖把Rag 抹布Steel wool 钢丝绒Spray bottle 喷壶Rubber gloves 防护手套Mop wringer 拖把拧干机Carpet shampoo machine 洗地毯机Rotary floor scrubber 洗地机Chemical cleaners 化学清洁剂All-purpose cleaners 多功能清洁剂Diainfectant 消毒剂Metal polishes 金属上光剂Furniture polishes 家具上光剂Brass polishes 擦铜剂五其他设备及用品Sewing machine 缝纫机Somke detector 烟感器Sprinkler 花洒Fire hydrant 消防栓Emergency exit 安全出口Extinguisher 灭火器六对客服务Housekeeper 管家Housemaid 客房女服务员Room attendant 客房服务员Supervisor 主管Clean the room 打扫房间To make up the room 整理房间To clean the bathroom 打扫卫生间To make the bed 铺床Turn-down service 做夜床Laundry service 洗衣服务Laundry 湿洗Dry-wash 干洗Pressing 熨烫Express service 快洗Baby sitting 婴儿照顾Wake-up call 叫醒服务Check in 入住Check out 退房Shoe polishing 擦鞋Lost and found 遗拾物品Room service 房内送餐服务第二节客房服务常用英语200句1.Good morning,sir.早上好，先生。
酒店客房部常用英语30句
PART THREE第三部分FOR HOUSEKEEPING DEPARTMENT客房部用语Housekeeping （客房服务1）1.Housekeeping .May I come in客房服务员。
我能进来吗2.Here are the light switch，the temperature adjuster, the closet and theminibar.这是电灯开关、温度调节器、衣柜和小冰箱。
3.There are 2 scokets in the bathroom, one is for 110V and the other is for220V.浴室内有两个插座，分别是用于110伏和220伏电压。
4.The hot water supply is round the clock in our hotel.我们宾馆有24小时的热水供应。
5.The menu is on the door knob. Mark down the items and time for your breakfastand hang it outside the door.这是挂门餐牌。
请标明用早餐的品名和时间，并把它挂在门外。
6.Here’s the hotel’s service booklet and the telephone directory. You canmake DDD calls and IDD calls from your room.这是我们宾馆的服务指南和电话号码本。
您可以从房间内打国内直拨电话和国际直拨电话。
7.Excuse me .May I clean your room now对不起，打扰了。
我现在能不能为您打扫房间8.We usually make up the check-out rooms first, but we can do your room earlieron your request.我们通常先做走房，但我们也可以按您的要求先做您的房间。
房务常用英语术语要点
1．前台、客房常用英语词汇及酒店之常用术语服务台常用词汇Management 经营、管理Reservation 预订Administration 管理、经营Procedure 手续程序Reservation desk 预订处Market price 市价Reception desk 接待处Note 纸币Information desk 问询处Coin 硬币Cashier’s desk 收银处Tip 小费Registration desk 宿登记处Luggage label 行李标签Accounting desk 帐务处Luggage office 行李房Lobby 前厅…Per cent 百分之……Overbooking 超额订房…Per thousand 千分之……Check-out time 退房时间Reasonable （形）合理的Business card 名片Spare （形）多余的V oucher 凭证Cash （动）兑换（名）现金Identification card(id) 身份证Postpone （动）延期Price list 价目表Keep （动）保留、保存Rate of exchange 兑换率Cancel （动）取消Check,cheque 支票Sign （动）签字Traveller’s cheque 旅行支票Charge （动）收费Conversion rate 换算率Accept （动）接受Bank draft 汇票Pay （动）付款Interest 利息Fill （动）填写Form 表格Change money 换钱Bill 帐单Fill in (out) the form 填表Procedure fee 手续费电讯服务Operator 电话员Switchboard 交换台Long distance 长途电话Telephone directory(phone book)House phone 内部电话电话簿City phone 城市电话Central exchange 电话总局Special line 专线Telephone number 电话号码Receiver 听筒Give somebody a call (a ring)Call (ring) somebody up 打电话给某人Phone (ring) up somebodyDial a number 拨号码Hold the line (hold on) 别挂电话Stamp 邮票Replace the phone (hang up) 挂上电话Commemorative stamp 纪念邮票Can’t hear somebody 听不见 A set of 一套Can’t get through 打不通Printed matter 印刷品Can’t put somebody through接不通Postal order 邮政汇票Line,please 请接外线Remittance 汇款The line is busy (engaged) 占线Registered letter 挂号信The connection is bad 听不清Writing paper 信纸Inland telegram 国内电报Envelope 信封Express telegram 加快电报Postage due 欠资Ordinary telegram 普通电报Registered fee 挂号邮资Special dispatch 专电Overweight charge 超重加费Send a telegram(cable) 发电报Parcel 包裹The charge is 3 fen per word每字三分钱Paste 浆糊Ordinary mail 平信Stick on the stamp 贴邮票Express delivery 快件Air mail 航空信Postcard 明信片客房设备、用品Escalator 自动楼梯Bedclothes 床上用品Elevator, lift 电梯Quilt 被子Ground floor （英）底层, Cotton quilt 棉被一楼Feather-quilt 鸭绒被First floor （英）二楼, Blanket 毯子（美）一楼Sheet 床单Second floor （英）三楼, Mattress 床垫（美）二楼Pillow 枕头Floor 楼层, 地板Pillowcase 枕套Balcony door 阳台门Bed cover,bedspread 床罩Table 桌子Fabric 织物, 织品Desk 书桌Drapery 织物Drawer 抽屉Carpet 地毯Chair 椅子Cushion 靠垫, 垫子Rocking chair 摇椅Curtain 窗帘Armchair 扶手椅Venetian blind 软百叶窗帘Counch （小）沙发Electric radiator 电暖炉Easy-chair 安乐椅Refrigerator 电冰箱Tv set 电视机Dressing mirror 穿衣镜Couch, sofa （长）沙发Thermos 热水瓶Tea Table 茶几Tea pot 茶壶Tea trolley 活动茶几Coffee pot 咖啡壶Bookshelf 书架Milk jug 牛奶壶Bookcase 书柜Tray 托盘Wardrobe 衣柜Alarm clock 闹钟Night table 床头柜Telephone 电话Cabinet 橱柜Typewriter 打字机Bed 床Notepad 便条簿Single-bed 单人床Transformer 变压器Double-bed 双人床V oltage 电压Baby cot (infant’s crib) 婴儿床Lamp 灯Head board 床头架Fluorescent lamp 日光灯Folding screen 屏风Standard lamp 落地灯Carpentry 木器（总称）Pendant,suspended lamp 吊灯Bedside Lamp 床头灯Oil painting 油画Wall lamp 壁灯Chinese painting 国画Lampshade 灯罩Ashtray 烟灰缸Reading-lamp 台灯Vase 花瓶Radiator 暖气灯Flower stool 花盆架Hanger 挂钩Wastebasket 字纸篓Switch 开关Drawing-room 客厅, 休息室Plug 插头Sitting room 起居室Socket 插座, 插口Study 书房Thermometer 温度计Bedroom 卧室Call button 传唤按钮Wall plate 壁上挂盘Spring 弹簧卫生间设备、用品Bath room 卫生间Plastic curtain 浴帘Clothes rack 衣架Soap dish 肥皂盘Bath robe 浴衣Towel shelf 毛巾柜Bath mat 浴室地席Towel rail 毛巾架Bathtub 浴盆, 浴缸Towel 毛巾Bath water 浴水Soap powder 肥皂粉Bath soap 浴皂Soap flaske 肥皂片Bath towel 浴巾Shower 莲蓬头Bidet 净身盆Laundry bag 洗衣袋Wash basin 脸盆Floor-polisher 地板刷Seat 座板Tiled wall 花砖墙Plug 插头Shelf 搁板Cock （小）龙头Toilet mirror 梳妆镜Tap 水嘴, 龙头Dressing table,vanity table 梳妆台Pipe 管子Frame 镜框Bracket 托架Detergent 清洁剂Handle 拉手Deodorant spray 除臭剂Scales 磅秤Water-closet 抽水马桶Cart 手推车Lavatory seat 马桶座Vacuum cleaner 吸尘器Lavatory cover 马桶盖Broom 扫帚Toilet paper holder 手纸架Mop 墩布Toilet paper 手纸Dust-pan 簸箕Tank 水箱Washcloth 抹布Sponge 海绵衣着用品Shirt 衬衫 A pair of sandals 一双凉鞋Coat 上衣Slippers 拖鞋, 便鞋Blouse 女罩衫 A pair of slippers 一双拖鞋Jacket 夹克Shoes 鞋Skirt 裙子 A pair of shoes 一双鞋One-piece dress 连衫裙Rubber shoes 雨鞋Trousers 裤子Leather shoes 皮鞋A pair of trousers 一条裤子Cotton 棉Overcoat 大衣Chiffon 薄绸Raincoat 雨衣Felt 毡Underwear 内衣Flannel 法兰绒Pyjamas 睡衣裤Woolen 呢绒Shorts 短裤Nylon 尼龙Evening dress 夜礼服Serge 毕叽Sweater 毛衣Shoe polish 鞋油Pull-over 套衫Shoe brush 鞋刷Cardigan jacket 开襟毛衣Shawl （女用）肩巾Socks 短袜Muffler 围巾Stockings 长袜Veil 面纱Sandals 凉鞋Necktie 领带Gloves 手套Suitcase 手提箱Mitten 连指手套Rayon 人造丝Handkerchief 手帕Linen 亚麻布Swimming suit 游戏衣裤Silk 真丝Sports wear 运动服Fur 毛皮Hat 礼帽Camel-hair 驼绒Cap 便帽Gabardine 华达呢Hood 风帽Vinylon 维尼纶Straw hat 草帽Leather 皮革Belt 腰带Poplin 毛葛Wallet 钱包Velvet 天鹅绒Zipper 拉链Polyester 晴纶Valuables 贵重物品Travelling bag 旅行袋Briefcase 公事包饭店术语名词译表Account——帐目, 记录有关饭店企业的转帐、宾客费用或客人费用帐单等。
酒店客房部常用英语.doc3
酒店客房英语一、问候：Good morning sir/Mr…... 早上好先生Good afternoon miss/madam 下午好Good evening 晚上好Good night 晚安二、情景对话：A：Housekeeping . May I come in? 服务员，我可以进来吗？B: Yes, what it is? 什么事呀？A: we ‘d like to clean the room. May we do it now:? 我们为您打扫房间，现在可以吗？B: Yes, go ahead 可以来吧！三、句型May I make up your room? 我可以打扫您的房间了吗？May we clean your room now . Sir? 我可以打扫您的房间了吗？Could you come back later? 你能一会儿来吗？May I help you / what can I do for you ? 我能帮您做点什么吗？四、词汇morning 早上afternoon 下午evening 晚上Housekeeping 客房服务员clean the room 打扫房间come back later 一会儿来make up room 打扫房间英语培训（二）一、日常用语Excuse me. Sir/Miss/Madam 打扰您一下，先生// 小姐Thank you/thanks 谢谢You are welcome. 别客气Goodbye / See you 再见二、句型What time would it be convenient. Sir? 什么时候比较方便先生？We’ll come and clea n your immediately.我们将立刻来打扫您的房间What time is it now? 现在几点了？What is your room number ? 我的房间是哪间？三、数字/时间one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen twenty-one thirty fifty sixty seventy eighty ninety thousand million billionone ‘o clock two ‘o clock two thirty a quarter to/past three四、词汇Just a moment 稍等convenient 方便immediately立刻。
客房常用英语情景对话
客房常⽤英语情景对话客房常⽤英语情景对话（必备）·客房——修理⽤语·客房——洗⾐服务·客房——赔偿事宜·客房——打扫房间·客房——突发事件·客房——修理⽤语1．There seems to be something wrong with the toilet．我房间⾥的抽⽔马桶好像出了点⽑病。
2．We'll send someone to repair it immediately．我们会马上派⼈来修的。
3．What's the trouble？哪⼉坏啦？4．The toilet doesn't flush．抽⽔马桶不放⽔了。
5．Let me see．Oh，it's clogged．让我看看。
噢，堵住了。
6．The water tap drips all night long．⽔龙头⼀整夜滴⽔。
7．Some part needs to be replaced．I will be back soon．有个零件要换了。
我⽚刻就来。
8．Ah，I'm afraid there's something wrong with the TV．噢，电视机好像有些⽑病。
9．The picture is wobbly．图像不稳定。
10．I'm sorry．May I have a look at it？很遗憾，我可以看看吗？11．I'll send for an electrician from the maintenance department．我去请维修部的电⼯来。
12．We can have it repaired．我们能找⼈修理。
13．Please wait just a few minutes．请稍等⼏分钟。
14．The TV set is not working well．电视机有⽑病了。
客房常用英语
客房常用英语客房设备单词pouring cup口杯toilet mirror梳妆镜electric kettle 电热水壶floor lamp 落地灯TV turntable 电视机转盘armchair 圈椅Toilet Paper Carton厕纸盒door key 门钥匙door chain 防盗链bathroom cabinet卫生间镜箱lobby carpet 走廊地毯Wardrobe 衣柜Shoes shine 鞋油Ventilator 通风口Outlet 电源插座Transformer 变压器Ceiling 凳子Waste bin 垃圾桶Slipper 拖鞋Hanger 衣架Hair drier 吹风机Shaver, Razor 剃须刀，剃刀Facial tissue 面巾纸Napkin 餐巾纸Blade 刀片Lotion 润肤露Shower cap 浴帽Toothpaste 牙膏Towel rail 毛巾架Body towel 浴巾Bath mat 垫巾Monitor 监控器Mineral water 矿泉水Toilet bowl 马桶Leaking 漏水Head board 床头板Pillow (case) 枕头(套) Mattress 床垫Feather quilt 鸭绒被Spring 弹簧床Desk lamp 台灯Carpet 地毯Freezer 冰箱Knob 门把手Peep hole 猫眼Spray 喷头Stationery 文具Hot water flask 热水瓶Comb 梳子Adaptor 插座Switch 开关Lamp shade 灯罩Scissors 剪刀Shoes horn 鞋拔Pajama 睡衣Scent, Perfume 香水Bath foam 沐浴液Faush 水箱Scale 秤Detergent 洗衣粉Faucet tap 水龙头Sponger 海绵刷Sanitary 卫生袋Floor towel 脚巾Soap dish 皂缸Bath tub 浴缸Distilled water 蒸馏水Tariff 价目表detector 烟雾报警器Bed side table 床头柜Bed cover 床罩Blanket 羊毛毯Quilt 被子Rug 小地毯Fabric sofa 布沙发Floor lamp 落地灯Remote control 遥控器Door latch 门闩Fire escapes 逃生图Dressing table 梳妆台Curtain 窗帘Cushion 椅垫Plug 橡皮塞venetian blind 百叶窗帘curtain 窗帘tea trolley 活动茶几night table 床头柜hanger 挂钩plug 插头Chinese painting 国画drawer 抽屉cushion 靠垫，垫子socket 插座，插口floor 楼层，地板tea table 茶几quilt 被子mattress 床垫thermos 热水瓶suite 一套房间single room 单人房间double room 双人房间sofa, settee 长沙发easy chair 安乐椅armchair 扶手椅wicker chair 藤椅single bed 单人床double bed 双人床attress 褥子quilt 被blanket 毯子sheet 床单bedspread 床罩cotton terry blanket 毛巾被pillow 枕头pillow 枕头pillowcase 枕套mat 席cushion 垫子bathroom 浴室bath tub 浴盆shower bath, shower 淋浴cold and hot water taps 冷热自来水龙头sprinkle-nozzle, (shower) nozzle 喷头dressingtable 梳妆台mirror 镜子washbasin 洗脸盆towel 毛巾toilet, lavatory, washroom 卫生间water closet, W.C. 厕所；抽水马桶toilet roll, toilet paper 卫生纸bath towel 浴巾bathrobe 浴衣towel rail, towel rack 毛巾架sponge 海绵waste-paper basket 废纸篓thermometer 温度计balcony 阳台sash window 上下开关窗shutters 百叶窗transom, transom window 气窗curtain 窗帘lace curtain 挑花窗帘windowsill 窗台air-conditioned 有空调设备的radiator 暖气片central heating 暖气ashtray 烟灰碟smoking set 烟具electric fan 电扇chandelier, pendant lamp 吊灯fluorescent lamp 日光灯desk lamp 台灯bedside lamp 床头灯floor lamp 落地灯wall lamp 壁灯lampshade 灯罩bulb holder 灯头bulb 灯泡screw-type bulb 罗口灯泡bayonet-type bulb 卡口灯泡frosted bulb 磨砂灯泡opal bulb, opaque bulb 乳白灯泡switch 开关socket 插座plug 插头telephone 电话electric iron 电熨斗peg, hook 衣钩clothes-hanger 衣架door-mat 门前的擦鞋棕垫manager 经理attendant 服务员desk clerk 值班服务员waiter （餐厅）服务员waitress （餐厅）女服务员rent 租金bill 账单1. May/Can I help you?我可以帮你吗?2. What else can I help you ?还有什么可以为你效劳的吗?3. May I have your room key /number,please?请问你的房卡/号?4. I’m glad to meet you !很高兴见到你!5. Just moment ,please .请稍等。
客房部常用服务英语
客房部基础英语一、问候语（Greeting）1. Good morning , madam / sir. （早上好！女士/先生）Good afternoon, madam / sir （下午好！女士/先生）Good evening, madam / sir （晚上好！女士/先生士）2. How are you, madam / sir? （您最近过的好吗？）3. Fine, thank you. And you? （回答：我很好，谢谢。
你呢？）4. How do you do！(您好！)5. Nice to meet you. (很高兴见到您。
)二、欢迎(Welcoming)6. Welcome to our hotel您好! （欢迎您到我们宾馆。
）Welcome to Xiangxi National Hotel.三、致谢(Expressing thanks):7. Thank you. （谢谢）对致谢的回答(Answers to thanks):8、You are welcome. （不客气）9、With pleasure. / My pleasure. （荣幸之至）四、致歉(Apologizing):10、Excuse me. (打扰客人时。
不好意思，打扰一下。
)11、I’m sorry. （对不起。
）12、I beg your pardon, sir. /Pardon？（能再说一次吗？）对道歉的回答(Answers to apology):13、That’s all right. It doesn’t matter. （没关系。
）五、表示乐意效劳(Willing to serve):14、OK, sir. I’ll be glad to help. （好的，先生。
我很高兴能够帮您。
）六、询问/征询(Asking/inquiring):15、May I help you? Madam / Sir. （我可以帮助您吗？女士/先生）七、祝愿/祝福(Expressing good wishes):16、Enjoy your stay with us, madam. （祝您住店愉快，女士）17、Have a nice day! Have a good day.（祝您玩得开心。
客房常用物品英语
Bathroom 浴室Bathroom light 浴室灯Bathroom floor 地面Mineral water 矿泉水Hair dryer 吹风机/风筒Shaving socket电动剃须插座weighing scale 健康秤Dressing table 梳妆台Closet mirror 全身镜Comb/hairbrush 梳子Emery boards 指甲锉Razor 刮胡刀/ razor form 剃须刀Shaving cream 泡沫Cotton swap/buds 棉花棒Cotton wool 化妆棉Sanitary bag 卫生袋Detergent 洗衣粉Vanity counter 面台Wash basin 洗脸盆Make up mirror /Mirror 镜子Anti-fog mirror 防雾镜Tooth-brush 牙刷Tooth-paste 牙膏Floss牙线Toothpick 牙签Tumbler glass 漱口杯Coaster杯垫Mouth water/Listerine 漱口水Water tank 水槽Water faucets 水龙头/Tap 水龙头Flush 冲水器Float 浮球Spill 塞子Drainage 地漏Overflow hole 溢水网Drain pipe 排水管Bathroom supplies 客用品Shower cubicle 淋浴间Rain shower 喷淋Water sprinkler 喷淋头Shower head 喷头/ 花洒Shower arm 喷管Bath curtain 浴帘Curtain rod 浴帘杆Bath-tub 浴缸Natural exfoliating pad 浴棉Shower cap 浴帽Bathrobe 浴衣/浴袍/和服Waffle robe 华夫格浴袍Towel 毛巾Tower rack 毛巾架Towel bar 挂巾架Towel ring 挂巾环Bath towels /Towel bath 浴巾Hand towels 中巾/Towel hand 手巾Face towels 方巾/ Towel face 面巾Bath rag/mat / Towel bidet 地巾Anti-slip bathtub mat 防滑垫Lotion 润肤露/ Body lotion 润肤霜Lotion/moisturizer/skin creamShampoo 洗发水Conditioner 护发素Foam bath沐浴液Soap/shower gel/body washSoap 香皂/ Toilet soap 浴皂Soap container 香皂槽Bath salt 浴盐Tissue box 纸巾盒Tissue paper 面巾纸Toilet roll holder 卫生纸架Toilet paper 卷纸Waste bin 废纸篓Toilet bowl 马桶Toilet seat 马桶座Bedroom 卧室Cushion 抱枕/ Throw cushion 抱枕Pillow 枕头/ Synthetic pillow 枕头Foam pillow 海绵枕Feather pillow/ Form pillow 羽绒枕Down pillow 薄枕Duvet 羽毛被Feather quilt 鸭绒被Pillow cases 枕套Sheet 床单Bed mattress 床垫Cover 床罩Bed skirting 床裙Bed runner 床尾布Mat 席子Mosquito net 蚊帐Pyjamas 睡衣Bath cot 婴儿床Bedside rug 床前小地毯Blanket 毛毯Carpet condition 地毯/ Carpet 地毯Rug 小地毯Sofa 沙发Lounge chair 沙发椅Ottoman 贵妃椅Cushion 软垫/靠垫Stool 凳子Night table / Bedside cupboard 床头柜Standing lamp /Floor lamp 落地灯Wall lamp 壁灯Pendent lamp /Ceiling lamp 吊灯Lamp shade 灯罩Bed head ornament 床头装饰物Picture 壁画Thermostat 温控器/温度调节器Remote control 遥控器Television set 电视节目Clock 闹钟Vase 花瓶Balcony 阳台Window sill 窗台Pelmet 窗帘盒Curtain rod 窗帘杆Window pane 窗格Blinds 百叶窗Curtain day / Curtain 窗帘Curtain night 纱帘Living room 客厅Main door 主门Grab bar 把手Door frame 门框Door knob 门旋钮Dead bolt 双重锁Door bumper 闭门器Door latch 门插销Ceiling 天花板Wall skirting 墙裙Wooden skirting 地脚线Wall paper 墙纸Ventilation 通风Air-conditioner 空调Heater 取暖器Central heating 暖气Spy hole 猫眼DND signage 免打扰指示牌Make up room signage 打扫灯Breakfast door knob 早餐牌Room number plate 房号牌Spittoon 痰盂Vacuum cleaner 吸尘器Wardrobe 衣柜Luggage rack/ Baggage stand 行李架Clothes hanger / Hangers 衣架Clothes line 挂衣绳Retainer 绳钩Laundry pouch 洗衣单夹Laundry list 洗衣单Laundry bag 洗衣袋Shopping bag 购物袋Spot clean 去污Slippers 拖鞋Shoe basket 鞋筐Shoe liner 擦鞋布Sponge 海绵Gas mask 防毒面具Safe 保险箱Writing table 写字桌Writing chair 写字椅Drawer抽屉Reading lamp 阅读灯Writing lamp /Desk lamp 台灯Eraser 橡皮Stapler 订书机Bookshelf 书架Internet 网线Socket 插座Transformer 电源转化器Adaptor 转换插头Extension cord 接线板Commission 烟盒Matches 火柴Ashtray 烟灰缸Compendium 服务指南Telephone directory 电话号码本Writing paper 信纸Envelope 信封Map 地图Sewing kit 针线包Scotch tape 透明胶Scissors 剪刀Electric torch 手电Standard valet 立式衣架Staircase 楼梯Insulator 绝缘器Smoke detector 烟感器Hydrant 消火栓Extinguisher 灭火器Fire-proof door 防火门Emergency alarm 警报Monitor 监控器Weather forecast 天气预报Climate 气候Bright/clear 晴天Cloudy 多云Sunny 有太阳Dull/gloomy 阴stuffy/stifling hot 闷热Rain 雨Shower 阵雨Drizzle 细雨Snow 雪Mini bar 小冰箱/ Refrigerator 冰箱Mini bar rack 小酒吧架Cabinet door 柜门Lights 酒水柜射灯Coffee table 咖啡桌Coffee sachets 咖啡包Coffee saucer 咖啡碟Spoon 咖啡勺Stirres 搅拌棒Sugar 糖White sugar 白糖Brown sugar 黄糖Bottle opener 开瓶器Glasses 玻璃杯Mug 杯垫/杯子Boiler 水壶Electric kettle 电水壶Kettle 开水壶Thermos flask 热水瓶Tea table/side table 茶几Tea 茶Tea spoon 勺子Teapot 茶壶Tea canister 茶叶罐Ice cube 冰块Ice bucket 冰桶Ice tong 冰夹Fruit tray 果盘/ Tray 托盘。
酒店英语词汇大全
Hotel酒店英语词汇大全information desk 问讯处reception office 接待室hotel register 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局服务处shop 小卖部bar 酒吧间lounge 休息厅roof garden 屋顶花园billiard-room 球房dining-room, dining hall 餐厅men's room 男盥洗室ladies' room 女盥洗室cloak-room 存衣处basement 地下室cellar 地窖broom closet 杂物室room number 房间号码room key 房间钥匙suite 一套房间single room 单人房间double room 双人房间sitting-room, living-room 起居室sofa, settee 长沙发easy chair 安乐椅armchair 扶手椅wicker chair 藤椅folding chair 叠椅swivel chair 转椅rocking chair 摇椅stool 凳子stool 凳子bench 条凳tea table 茶几，bookcase 书橱bookshelf 书架wardrobe 衣柜built-in wardrobe, closet 壁橱 chest of drawers 五斗橱screen 屏风hat rack 帽架rug 小地毯carpet 大地毯single bed 单人床double bed 双人床twin beds 成对床mattress 褥子quilt 被blanket 毯子sheet 床单bedspread 床罩cotton terry blanket 毛巾被pillow 枕头pillow 枕头pillowcase 枕套mat 席cushion 垫子bathroom 浴室bath tub 浴盆shower bath, shower 淋浴cold and hot water taps 冷热自来水龙头 sprinkle-nozzle, (shower) nozzle 喷头 dressingtable 梳妆台mirror 镜子washbasin 洗脸盆towel 毛巾toilet, lavatory, washroom 卫生间water closet, W.C. 厕所；抽水马桶toilet roll, toilet paper 卫生纸bath towel 浴巾bathrobe 浴衣towel rail, towel rack 毛巾架sponge 海绵waste-paper basket 废纸篓thermometer 温度计balcony 阳台balcony 阳台sash window 上下开关窗shutters 百叶窗transom, transom window 气窗curtain 窗帘lace curtain 挑花窗帘windowsill 窗台air-conditioned 有空调设备的radiator 暖气片central heating 暖气ashtray 烟灰碟smoking set 烟具electric fan 电扇chandelier, pendant lamp 吊灯 fluorescent lamp 日光灯desk lamp 台灯bedside lamp 床头灯floor lamp 落地灯wall lamp 壁灯lampshade 灯罩bulb holder 灯头bulb 灯泡screw-type bulb 罗口灯泡bayonet-type bulb 卡口灯泡frosted bulb 磨砂灯泡opal bulb, opaque bulb 乳白灯泡 switch 开关socket 插座plug 插头telephone 电话electric iron 电熨斗peg, hook 衣钩clothes-hanger 衣架door-mat 门前的擦鞋棕垫manager 经理attendant 服务员desk clerk 值班服务员waiter （餐厅）服务员waitress （餐厅）女服务员rent 租金酒店前台英语概述在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。
酒店英语词汇大全
酒店英语词汇大全酒店英语是旅游业和酒店管理中必须掌握的一项技能，无论是酒店工作人员还是游客，都需要掌握一些基本的酒店英语词汇。
下面是一些酒店英语词汇的例子。
房间•Room（房间）•Suite（套房）•Single room（单人房间）•Double room（双人房间）•Twin room（双床房间）•Queen-size bed（大床）•King-size bed（特大床）•Extra bed（加床）•Pillow（枕头）•Bedding（床上用品）•Wardrobe（衣柜）•Hanger（衣架）•Desk（写字台）•Chair（椅子）•Lamp（台灯）•Telephone（电话）•Television（电视机）•Remote control（遥控器）•Air conditioning（空调）酒店服务•Reception（前台）•Receptionist（前台服务员）•Lobby（大厅）•Concierge（门房）•Housekeeping（客房服务）•Room service（客房送餐服务）•Bellboy（行李员）•Porter（门童）•Doorman（门卫）•Reservation（预订）•Check-in（入住）•Check-out（退房）•Key card（房卡）•Safe（保险箱）•Elevator（电梯）酒店设施•Restaurant（餐厅）•Bar（酒吧）•Swimming pool（游泳池）•Fitness center（健身房）•Massage（按摩）•Spa（水疗）•Sauna（桑拿）•Hot tub（热水浴缸）•Business center（商务中心）•Conference room（会议室）管理•Manager（经理）•Staff（工作人员）•Employee（员工）•Shift（班次）•Schedule（日程）•Training（培训）•Evaluation（评估）•Complaint（投诉）•Solution（解决方案）•Policy（政策）常用表达•Can I help you?（您需要帮忙吗？）•What’s your room number?（您的房间号码是多少？）•What’s the Wi-Fi password?（Wi-Fi密码是什么？）•Could you bring some extra towels?（请帮忙送些毛巾好吗？）•Is there a wake-up call service?（酒店有叫醒服务吗？）•I want to check out.（我要退房。
1007客房部常用英语单词
HOUSEKEEPINGST ANDARD LANGUAGEFORROOM A TTENDANTSAND LAUNDRY A TTENDANTS客房语言1．常用术语：check out room ：客人当天要离开的客房，未清理。
vacant room ：客人已经离开的空房间，未清理。
ready room ：准备出售已经被楼层领班检查合格的房间。
occupied room ：正在住人的房间。
stand room ：普通间（标准间）这是饭店最常见的客房。
suit room ：套间，有二个或二个以上的房间，有餐厅。
connecting room ：两个标准间，中间有门连接，门可以打开，使两间相通D.N.D. ：请勿打扰。
Make up room : 清理房间。
Double lock : 客人外出不住在客房，由服务员把保险针推出来的双锁Lock in : 客人在房中，由客人把保险针（短）推出来的双锁V.I.P : 重要客人。
Back of the house: 指不直接与客人接触的服务部分。
Back to back ：客人离开，与客人住进同时，这就要求立即整理客房。
Check in ：客人进住饭店，进入整理好的客房。
Check out ：客人离开饭店，离开客房交客室钥匙结帐。
Booking ：客人已经预定。
Long staying ：长住客。
F.I.T ：散客。
Sleep out ：没回来睡。
Slipper ：逃帐客人。
Regular guest ：常客。
VVIP ：极重要客人。
Lost found ：失物招领。
Bed board ：应客人要求，夹在床架和床垫中间的木版。
Group ：团队客。
Walkman ：未预定而自己临时入住的客人。
Full house ：饭店客房全部出租完，没有空房间可以出租。
House use ：由饭店工作人员，主要是管理人员、值班人员住的房间。
Out of order ：房间出现问题不能使用，需要修理。
酒店英语词汇（前厅、客房、餐饮）
酒店英语词汇大全information desk 问讯处reception office 接待室hotel register 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局服务处shop 小卖部bar 酒吧间lounge 休息厅roof garden 屋顶花园billiard-room 球房dining-room, dining hall 餐厅cloak-room 行李房/存衣处basement 地下室boutique 精品商场lobby lounge 大堂吧executive lounge 行政酒廊cellar 地窖broom closet 杂物室room number 房间号码room key 房间钥匙suite 一套房间single room 单人房间double room 双人房间sitting-room, living-room 起居室lock 锁door knob; Door handle 门把door knocker 门环safety door hook 安全钩sofa, settee 长沙发sectional sofa 拼合沙发easy chair 安乐椅armchair 扶手椅wicker chair 藤椅folding chair 叠椅swivel chair 转椅rocking chair 摇椅stool 凳子bench 条凳tea table; end table 茶几tea trolley 活动茶几night table/stand 床头柜hanger 挂钩wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯spring 弹簧desk 书桌bookcase 书橱bookshelf 书架cabinet 橱柜wardrobe 衣柜round table 圆桌writing desk 写字台drawer 抽屉luggage rack 行李架dresser mirror 梳妆镜built-in wardrobe, closet 壁橱chest of drawers 五斗橱screen 屏风hat rack 帽架rug 小地毯carpet 大地毯floor 楼层，地板carpentry (总称)木器bedclothes 床上用品folding bed 折叠床sofa bed 沙发床single bed 单人床double bed 双人床twin beds 成对床cot 小孩床camp bed 行军床bed frame 床架mattress 床垫bed pad 床软垫cushion 靠垫，垫子/床垫mat 席quilt 被子blanket 毯子sheet 床单bedspread 床罩cotton terry blanket 毛巾被pillow 枕头pillowcase 枕套bedding 被褥toilet roll, toilet paper 卫生纸perfume 香水toilet tissue 卫生纸good-night towel 晚安巾towel rail, towel rack 毛巾架towel 毛巾face towel 面巾bath towel 浴巾bathrobe 浴袍evening gown 睡袍lady’s sanitary 女士卫生袋shower cap 淋浴帽nail file 指甲挫razor 剃须刀comb 梳子bath foam 沐浴露cosmetics 化妆品detergent 清洁剂clothes-line 晾衣绳sponge 海绵soap 香皂soap dish 皂托tooth paste 牙膏tooth powder 牙粉tooth brush 牙刷bathroom 浴室bath tub 浴盆tap; faucet 水龙头shower nozzle 喷头shower bath, shower 淋浴dressing table 梳妆台mirror 镜子washbasin 洗脸盆toilet, lavatory, washroom 卫生间water closet, W.C. 厕所；抽水马桶toilet pot; toilet bowl 马桶men's room 男盥洗室ladies' room 女盥洗室plunger 橡皮塞子toilet water tank cover 马桶水箱盖toilet board 马桶坐板toilet seat 马桶盖Vase 花瓶bathroom scales 浴室称bath mat 花洒浴室防滑垫running water 自来水transom, transom window 气窗curtain 窗帘drapes 挂帘balcony 阳台sash window 上下开关窗shutters 百叶窗Venetian blind 百叶窗帘shower curtain and rod 淋浴帘和架lace curtain 挑花窗帘windowsill 窗台rubbish bin 垃极桶waste-paper basket 废纸篓air-conditioned 有空调设备的radiator 暖气片central heating 暖气ashtray 烟灰碟smoking set 烟具match 火柴electric fan 电扇chandelier, pendant lamp 吊灯swag lamp; pendant light 吊灯socket; bulb holder 灯口fluorescent lamp 日光灯desk lamp 台灯bedside lamp 床头灯floor/standard lamp 落地灯wall lamp 壁灯lampshade/smoke bell 灯罩bulb holder 灯头bulb 灯泡screw-type bulb 罗口灯泡bayonet-type bulb 卡口灯泡frosted bulb 磨砂灯泡opal bulb, opaque bulb 乳白灯泡switch 开关socket 插座electric humidifier 湿度调节器plug 插头night stand lamp 床头柜灯dresser lamp 梳妆灯ceiling lamp 天花板吊灯end table lamp 茶几灯fuse wire 保险丝refrigerator 电冰箱temperature adjuster 气温调节制panel 床头柜电钮板door-mat 门前的擦鞋棕垫mosquito incense 蚊香electric kettle 电热水壶ball pen 原珠笔wallcovering 墙纸TV remove control 电视摇控器remote control holder 摇控架Two-pin socket 两相插座Three-pin socket 三相插座transformer 变压器shower head 淋浴喷头rotary floor scrubber 洗地机wet vacuums 吸水机thermometer 温度计thermos 热水瓶video cassette recorder 录像机electric iron 电熨斗iron board 熨斗板trousers press 电热熨裤机rubber glovers 防护手套fire escape plan 走火图gas mask 防毒面具voltage 电压laundry bag 洗衣袋cloth brush 衣刷peg, hook 衣钩hanger; clothes hanger 衣架hat rack 衣帽架shoe polishing 擦鞋服务shine paper 擦鞋纸shoe lifter/shoehorn 鞋拔stain 污迹underpants 内裤sweater 毛衣woolen fabrics 毛料织品tie 领带mend 修补stitch 缝补sewing kit 针线包manager 经理attendant 服务员desk clerk 值班服务员waiter （餐厅）服务员waitress （餐厅）女服务员rent 租金bill 账单Management 经营、管理market price 市价cashier's desk 兑换处coin 硬币check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之… spare (形)多余的postpone (动)延期cancel (动)取消traveler’s cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 大厅identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…accounting desk 帐务处cash (动)兑换keep (动)保留、保存escalator 自动楼梯ground floor ( 英)底，层，一楼first floor (英)二楼，(美)一楼second floor (英)三楼，(美)二楼reasonable (形)合理的bank draft 汇票accept (动)接受fill in the form 填表procedure fee/handling charge手续费cold and hot water taps 冷热自来水龙头central air-conditioning system 中央空调系统sprinkle-nozzle, (shower) nozzle 喷头住宿登记常用master folio 旅行社代号over-booking 超额预订Occupancy 开房率Forecast 预报Expected 预计Arrival 到达Departure 离开Carrier 交通工具method of payment 付款方式status 情况firm/company 公司treatment 待遇room type 房间种类agent 代理Guarantee 保证waiting list 候补名单room rate 房价special rate 特价rack rate 对外价net rate 净价record 记录surcharge 服务费prepaid 预付government tax 政府税group 团队advance deposit 押金booking 订房amendment 更改package 小包价vacancy 空房pick up 接机available 可售房间cancellation 取消guest history 客人资料cooperate 合作hotel representative 酒店代表shuttle bus 穿梭巴士transportation 运输remar 备注delay 延误black list 黑名单registration form 登记表no-smoking floor 非吸烟楼层adjoining room 相邻房connecting room 连通房extra bed 加床rollaway bed 折叠床voucher 入住凭据stay over 续住discount 折扣nationality 国籍permanent address 永久地址credit card 信用卡signature 签名valid 有效的house use 内部使用day use 半天租房contract rate 合同价late check out 延迟退房up-selling 推销高价房room status 房态commission 佣金room assignment 房间分配rooming list 分房名单safety deposit box 保险箱night audit 夜核skipper 逃帐者low/should/peak season 淡/平/旺季post card 明信片sight-seeing 观光city tour 市内游object of stay 停留事由zip code 邮编souvenir 纪念品minimum charge 最低消费rate sheets/tariff 价目表high risk 欠帐多的客人COMP(complimentary) 免费Service passport 公务护照P.I.A.(pay in cash) 已预付Identification card 身份证Business travel 公务旅行Private travel 私人旅行Authorization 预授权Visa 签证Exit visa 出境签证Transit visa 过境签证Residence visa 居留签证Travel permit 旅行证Health certificate 健康证书On duty 值班Off duty 下班Entry visa 入境签证Yellow book 黄皮书Quarantine 检疫C.I.A.(cash in advance) 预付Embassy 大使馆Consulate 领事馆A.S.A.P.（as soon as possible）尽早C.O.D.(cash payment on departure) 离店时现付D.N.A.(do not arrive) 客人未到F.I.T.(foreign individual traveler) 外国散客O.O.O.(out of order) 次序颠倒O.N.O.(one night only) 只住一夜S.O.P.(standard operation produce) 标准办理手续Letter of introduction; letter of recommendation 介绍信Inoculation against (cholera, typhoid, paratyphoid) 预防（霍乱、伤寒、副伤寒）Go through the procedure (formalities) 办手续Passport diplomatic passport 外交护照Vaccination certificate 种痘证书Quarantine station (office) 检疫站Visa section of public security bureau 公安局签证科Foreign affairs police 外事警办公用品typewriter 打字机typing paper 打字纸carbon paper 复写纸thermo-paper 热敏纸stationery 文具用品letter paper 信笺envelope 信封note book 记事本memo pad 便条薄log book 交班薄paper clip 曲别针safety-pin 安全别针duplioating machine 复印机photocopying 影印机printing/printer 打印/打印机telecommunication 电信hard disk 硬盘soft disk 软盘business/visit card 名片stapler 钉书机scotch tape 透明胶conference room 会议室secretarial service 秘书服务translation 翻译brochure/booklet 小册子equipment rental 设备出租slide 幻灯片overhead projector 投影仪binding 装订newspaper rod 报纸夹internet 互联网website 网站daily sales report 营业日报表rate of room occupancy 住房率remotion memorizer 移动存储器room reservation forecast 订房预测（分析）room reservation report 订房报告表行李部常用词汇bell service 行李房luggage store-room 行李寄存处trunk dock 行李装卸处baggage cart 行李车label ; tab 行李标签hotel sticker 酒店标签small baggage (luggage) 小行李brief case 公事包traveling bag 旅行袋hand bag; grip sack 手提包package 包裹small trunk 小箱子suit-case 手提箱cosmetic case;toilet case 梳妆小提箱suit bag 衣服袋carton 纸盒cardboard box 硬纸盒(箱) shoulder bag 背囊(旅行背袋)personal articles 自用物品contraband 违禁物品unaccompanied luggage 不随行物品NO BUMPING; NO SHOOT 切勿投掷NO NOT DROP 切勿坠落NO NOT CRUSH 切勿压挤USE NO HOOKS 勿用手钩FRAGILE 易碎物品CAUTION 小心HANDLE WITH CARE 小心轻放GLASS(WITH CARE) 小心玻璃LIQUID 液体物品INFLAMMABLE ERISHABLE 易燃物品CORROSIVES 易腐物品EXPLOSIVES 爆炸物品strap already broken （束）带已断POISON 毒品KEEP DRY 勿受潮KEEP UPRIGHT 勿倒置DON’T TURN UPSIDE DOWN 切勿倒倾break to pieces 敲碎crush 压碎smash 击碎breakage 破损物already strapped 已捆扎rope already broken 绳已断already baled 已打包ordinary mail 平信express telegram 加快电报special dispatch 专电registered fee 挂号邮资postcard 明信片accompanied luggage; personal luggage 随身行李registered luggage; transported luggage 托运行李预订机、车票days 班期 express train 快车slow train 慢车 compartment 包房dining car 餐车 passenger train 客车luggage van 行李车 regular train 普通列车hard seat(berth) 硬座（卧） soft seat( berth) 软座（卧）sleeper; Sleeping car 卧车 delay by two hours 晚点二小时porterage 搬运费 departure city 出发城市arrival city 到达城市 class of service 等级BW(biweekly) 隔周飞行 Dep (departure) 起飞Arr (arrival) 到达 FLT/N (flight number) 航班号night service 夜航 single ticket 单程票return ticket 来回票 domestic fare 国内票价international fare 国际票价 ticket validity 客票有效期children fare 儿童票价 cancellation fee 取消费excess baggage 超重行李 airport fee 机场费no-show charge 误机费 air-line 航空公司number of stopover 中途经停站数 free baggage allowance 免费行李non-stop flight 中途不着陆飞行 no refund will be granted 不予退款through express(train) 直达列车 special express(train) 特快列车freight car, goods wagon 货车厢 be r t h (u p p er\m i dd l e\l ow e r) 卧铺（上、中、下）occupying a separate seat 单独占一座位reconfirmation of reservation 定座再确认must travel in the company of an adult passenger 需有成人陪伴同行civil aviation administration of china(CAAC) 中国民用航空局总机（OPERATOR）extension number 分机号telephone 电话hold the line 勿挂线area code 区号country code 国家代码collect call 对方付款put through 转电话local call /city call 市话hang up 挂线long distance call 长途电话wake up call/morning call 叫醒服务telephone directory 电话簿can't hear somebody 听不见can't get through 打不通inland telegram 国内电报switchboard 交换台central exchange 电话总局The connection is bad. 听不清operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话can't put somebody through 接不通ordinary telegram 普通电话receiver 听筒telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线The line is busy(engaged) 占线call somebody up 打电话给某人IDD(international direct dialing) 国际直拔DDD(domestic direct dialing) 国内直拔operator/switch board/p.b.x. (private branch exchange) 总机节日Valentine’s day 情人节New year’s day 元旦Spring festival 春节The lantern festival 元宵节Easter 复活节Mid-noonday 中秋节National day 国庆节Thanksgiving day 感恩节Christmas eve 平安夜Christmas 圣诞节Labour’s day 劳动节April fool’s day 愚人节水果strawberry 草莓lotus roots 莲藕apple 苹果mango 芒果plum 梅子grapefruit 西柚guava 番石榴longan 龙眼pomelo 柚watermelon 西瓜honey-melon 蜜瓜date 枣子papaya 木瓜cherry 樱桃pear 梨grape 葡萄peach 桃子pineapple 菠萝banana 香蕉lyche 荔枝coconut 椰子部门General Manager’s Office 总经理办公室director of executive office 行政办主任restaurant &kitchen coordinator 餐厅划菜员(F/O) Front Office 前台Training D. 培训部(F/B) Food and Beverage D. 餐饮部(HSKP)Housekeeping 客房部Purchasing D. 采购部Recreation D. 康乐部(ENG) Engineering D. 工程部(SEC)Security D. 保安部Human Resources D. 人力资源部Public Relations D. 公关部Sales D. 销售部Shopping Arcade 商场Financial D. 财务部Staff Canteen 员工食堂Laundry Dep. 洗衣房general manager 总经理executive office 行政办executive secretary 行政办秘书mail clerk 收发员bell captain 行李主管chief operator 电话总机主管information clerk 问讯restaurant supervisor 餐厅主管hostess 餐厅应接员restaurant captain 餐厅开单员kitchen waiter 传菜员executive chef 行政总厨head chef 厨师长cook 炉灶厨师butcher 切配厨师cold kitchen cook 冷盘配菜员chef 西餐厨师bartender 酒吧调酒师baker 面包房操作工pastry cook 点心工steward 餐具管事dishwasher 洗碟工grill chef 厨房烧烤工food hygiene 食品检验员senior supervisor 资深主管floor butler 客房楼面值班员recreation center 康乐中心gymnasium attendant 康乐服务员sauna attendant 桑拿服务员swimming pool attendant游泳池服务员beautician 美容员barber/hair dresser 理发员masseur masseuse 按摩员presser 熨烫工washer 洗涤工delivery boy/mail 客衣收发员sales clerk 销售员financial controller 财务经理chief accountant 财务主管accounting clerk 总帐报表员payable/receivable clerk 往来结算员property control 财产核算员cost control 工资核算员purchasing manager 采购经理food storeroom supervisor食品采保主管food buyer 食品采购员food receiver 食品验收员fresh food store-man 海鲜保管员dry food store-man 食品干货保管员payroll master 劳资员personnel assistant 人事员trainer 培训员staff canteen supervisor员工食堂主管chief security officer 保卫部经理security office 保卫员director of fire center 消防中心主任fireman 消防员guard 门卫patroller 巡逻员chief engineer 工程部经理mechanician 机修工air-conditioning man 空调工lift man 电梯工boilerman 锅炉工key keeper 钥匙工plumber 水电维修工carpetman 地毯墙纸工季节、月份、星期Spring 春天Summer 夏天Autuner 秋天Winter 冬天Monday 星期一Tuesday 星期二Wednesday 星期三Thursday 星期四Friday 星期五Saturday 星期六Sunday 星期天January 一月February 二月March 三月April 四月May 五月June 六月July 七月August 八月September 九月October 十月November 十一月December 十二月常见病症flu(influenza) 流行感冒a shot of 打一针a touch of flu 有些染上流行感冒absorbent cotton 药棉acupuncture 针灸alcohol 酒精anaesthetic 麻醉剂Appendicitis 阑尾炎blood transfusion 输血bowel movements（stool）大便complications 并发症constipation 便秘corpuscle（red/whit）血球diarrhoea 泻肚digestive system 消化系统disinfectant 消毒剂glucose 葡萄糖inoculation 预防注射intravenous injection 静脉注射intra-muscular injection 肌肉注射sulfadiaine 消炎片mercurochrome 红药水patent medicine pills 成药丸retch 恶心twinge 阵痛allergic 医]过敏的, 患过敏症的abscess 脓肿ache 酸痛asphyxiated 窒息body temperature 体温choking 憋气cold fits 阵冷convulsions 痉挛dizzy, vertigo 眩晕dull pain 隐痛fever 发热hacking cough 不断干咳hawking 咳痰hunger 缺氧inertia 无力itching 痒inflammation 充血loss of appetite 食欲不振obstruction 阻塞paralysis 麻痹running nose 流鼻涕sharp pain 剧痛shock 休克sore 一碰就痛stomach-ache 胃痛suffocation 堵闷twitching 发炎anemia 贫血cardiogram 心电图cerebral commotion 脑震荡cramps 抽筋vomit 呕吐stomach trouble 胃病eczema 湿疹dermatosis 皮肤病arthralgia 关节痛back achedislocation 腰疼fracture 骨折disintegration of bones 骨裂arthritis 关节炎alcoholism 酒精中毒food poisoning 食物中毒contraceptive 避孕药alergosis 过敏症doctor’s order 医嘱dose 用量infectious 传染性unire 小便nausea 恶心unconscious 不省人事artery 动脉asthma 哮喘bronchitis 支气管炎insomnia 失眠pink eye 红眼，火眼long-sightedness 远视short-sightedness 近视squint 斜视heart-stroke 中暑anti-epidemic clinic 防疫站denta hospital 牙科医院Hospital of Chinese medicine中医医院Infectious disease hospital 传染病院Institute of oncology 肿瘤研究院maternitas 产科医院special hospital 专科医院tuberculosis hospital 结核医院in-patient department 住院部isolation ward 隔离病房lying-in room 产房observation ward 观察病房Chinese academy of medical science中国医学科学院中国小吃英文表达中式早點Clay oven rolls 烧饼Fried bread stick 油条Fried leek dumplings 韭菜盒Boiled dumplings 水饺Steamed dumplings 蒸饺Steamed buns 馒头Steamed sandwich 割包Rice and vegetable roll 饭团Egg cakes 蛋饼preserved egg 皮蛋Salted duck egg 咸鸭蛋Soybean milk 豆浆饭类Rice porridge 稀饭Plain white rice 白饭Glutinous oil rice 油饭Glutinous rice 糯米饭Braised pork rice 卤肉饭Fried rice with egg 蛋炒饭Sweet potato congee 地瓜粥面类Wonton & noodles 馄饨面Sliced noodles 刀削面Spicy hot noodles 麻辣面Sesame paste noodles 麻酱面Duck with noodles 鴨肉面Eel noodles 鱔魚面Seafood noodles 乌龙面Oyster thin noodles 牡蛎细面Flat noodles 板条Rice noodles 米粉Fried rice noodles 炒米粉Green bean noodle 冬粉汤类Fish ball soup 鱼丸汤Meat ball soup 貢丸汤Egg & vegetable soup 蛋花汤Clams soup 蛤蜊汤Oyster soup 牡蛎汤Seaweed soup 紫菜汤Sweet & sour soup 酸辣汤Wonton soup 馄饨汤Pork intestine soup 猪肠汤Pork thick soup 肉羹汤鱿鱼汤Squid soupSquid thick soup 花枝羹甜点Vegetarian gelatin 爱玉Tomatoes on sticks 糖葫芦Longevity Peaches 长寿桃Glutinous rice sesame balls 芝麻球Hemp flowers 麻花Horse hooves 双胞胎冰类Mein mein ice 绵绵冰Oatmeal ice 麦角冰Sweet potato ice 地瓜冰Red bean with milk ice 紅豆牛奶冰Eight treasures ice 八宝冰Tofu pudding 豆花果汁Sugar cane juice 甘蔗汁Plum juice 酸梅汁Star fruit juice 杨桃汁Herb juice 青草茶点心Oyster omelet 牡蛎煎Stinky tofu (Smelly tofu) 臭豆腐Oily bean curd 油豆腐Spicy hot bean curd 麻辣豆腐Prawn cracker 虾片Shrimp balls 虾球Spring rolls 春卷Chicken rolls 蛋卷Salty rice pudding 碗糕Rice tube pudding 筒仔米糕Red bean cake 红豆糕Bean paste cake 绿豆糕Glutinous rice cakes 糯米糕Fried white radish patty 萝卜糕Taro cake 芋头糕Taiwanese Meatballs 肉圆Pyramid dumplings 水晶饺Rice-meat dumplings 肉丸Dried tofu 豆干其他Angelica duck 当归鸭Betel nut 槟榔Hot pot 火锅Pork , pickled mustard green noodles 榨菜肉丝面外交用或常用缩写H．E．(his excellency) 阁下H．M．（ his majesty）陛下H．R．H．（his royal highness）殿下P．C．（pour condolence）吊唁P．F．（pour feliciter）谨贺P．P．C．（pour prender conge）辞行P．R．（pour remercier）谨谢Begum 贵夫人（印巴称呼）BO…波（对高级军官尊称）P．P．（pour presenter）谨介绍H．I．M．(his imperial majesty) 皇帝陛下R．S．V．P．（repondez s’il vous plait）候复ASAP（as soon as possible）尽快FYI（for your information）谨此通知IRC（internet relay chat ）网上聊天R AND R（rest and relaxation）放松休息Burmese styles 缅甸称呼His Excellency Mr. Prime Minister and Mrs 总理阁下和夫人.His Excellency阁下(对总统，总理，外长，部长，大、公使和显要人物的尊称；对王族，贵族，军人或低于部长的官员一般不用)His or Her Highness 殿下（对亲王，王子，公主等到的称呼）His Royal Highness 亲王殿下（对太子和直系王族的尊称）Honorable 对英联邦系统常用于部长，大臣和议员的称呼Maung 貌（男人一般谦虚的自称）Respected and beloved （特别）敬爱的Respected and dear 敬爱的Samdech 亲王（柬埔寨称呼）Thakin 德钦（主人的意思）Their Majesties King XX and the Queen 对国王和王后的称呼Tu。
酒店行业中常用的专业英语词汇
酒店行业中常用的专业英语词汇I. 客房和设施A. 房间类型1. 标准间1)Standard Room - 标准间2)Single Room - 单人间3)Double Room - 双人间4)Twin Room - 双床间5)Queen Room - 大床间（通常指一张较大的床）6)King Room - 大床间（通常指一张特大号床）7)Room Amenities - 房间设施8)Bedding - 床上用品9)Ensuite Bathroom - 套间浴室10)Air Conditioning - 空调11)Heating - 暖气12)Television - 电视13)Mini Fridge - 小冰箱14)Desk - 书桌15)Chair - 椅子16)Wardrobe - 衣柜17)Luggage Rack - 行李架18)Room Service - 客房服务19)Housekeeping - 客房服务20)Wi-Fi Access - Wi-Fi接入2. 豪华间1)Luxury Room - 豪华间2)Deluxe Room - 豪华间3)Premium Room - 高级豪华间4)Executive Room - 行政豪华间5)Superior Room - 高级豪华间6)Luxury Suite - 豪华套房7)Executive Suite - 行政套房8)Presidential Suite - 总统套房9)Penthouse Suite - 阁楼套房10)Royal Suite - 皇家套房11)Grand Suite - 大套房12)Exclusive Suite - 独享套房13)Signature Suite - 特色套房14)Opulent Room - 奢华间15)Premier Room - 高级豪华间16)Luxury Room Amenities - 豪华间设施17)Luxury Room Features - 豪华间特色18)Luxury Room Decor - 豪华间装饰19)Luxury Room Service - 豪华间服务20)Luxury Room Experience - 豪华间体验3. 套房1)Suite - 套房2)Luxury Suite - 豪华套房3)Executive Suite - 行政套房4)Presidential Suite - 总统套房5)Penthouse Suite - 阁楼套房6)Royal Suite - 皇家套房7)Grand Suite - 大套房8)Junior Suite - 小型套房9)Family Suite - 家庭套房10)Duplex Suite - 复式套房11)Adjoining Suite - 相邻套房12)Connecting Suite - 连通套房13)Corner Suite - 角落套房14)Honeymoon Suite - 蜜月套房15)Signature Suite - 特色套房16)VIP Suite - VIP套房17)Exclusive Suite - 独享套房18)Spa Suite - 水疗套房19)Hospitality Suite - 欢迎套房20)Accessible Suite - 无障碍套房3. 单人间1)Single Room - 单人间2)Standard Single Room - 标准单人间3)Deluxe Single Room - 豪华单人间4)Superior Single Room - 高级单人间5)Executive Single Room - 行政单人间6)Premium Single Room - 高级单人间7)Single Occupancy - 单人入住8)Single Bed - 单人床9)Single Use - 单人使用10)Single Rate - 单人价11)Single Supplement - 单人附加费12)Single Room Reservation - 单人间预订13)Single Room Availability - 单人间可用性14)Single Room Request - 单人间要求15)Single Room Booking - 单人间预订16)Single Room Discount - 单人间折扣18)Single Room Configuration - 单人间布局19)Single Room Occupancy Rate - 单人间入住率20)Single Room Policy - 单人间政策4. 双人间1)Double Room - 双人间2)Twin Room - 双床间3)Queen Room - 大床间（通常指一张较大的床）4)King Room - 大床间（通常指一张特大号床）5)Standard Double Room - 标准双人间6)Deluxe Double Room - 豪华双人间7)Superior Double Room - 高级双人间8)Executive Double Room - 行政双人间9)Premium Double Room - 高级双人间10)Double Occupancy - 双人入住11)Double Bed - 双人床12)Double Use - 双人使用13)Double Rate - 双人价14)Double Supplement - 双人附加费15)Double Room Reservation - 双人间预订16)Double Room Availability - 双人间可用性18)Double Room Booking - 双人间预订19)Double Room Discount - 双人间折扣20)Double Room Amenities - 双人间设施B. 房间设施1. 床铺1)Bed - 床2)Single Bed - 单人床3)Double Bed - 双人床4)Twin Beds - 双床5)Queen Bed - 大床（通常指一张较大的床）6)King Bed - 大床（通常指一张特大号床）7)Bunk Bed - 双层床8)Trundle Bed - 拉床9)Murphy Bed - 墙床（可折叠收起的床）10)Sofa Bed - 沙发床11)Day Bed - 单人沙发床12)Futon Bed - 布团床（日式折叠床）13)Canopy Bed - 帷幔床14)Four-Poster Bed - 四柱床15)Platform Bed - 平台床16)Sleigh Bed - 雪橇床17)Adjustable Bed - 可调节床18)Hospital Bed - 医院床19)Cot - 小床（婴儿床）20)Air Mattress - 充气床垫2. 浴室1)Bathroom - 浴室2)Ensuite Bathroom - 套间浴室（即客房内部的私人浴室）3)Shower - 淋浴4)Bathtub - 浴缸5)Toilet - 厕所6)Sink - 洗手盆7)Mirror - 镜子8)Towel - 毛巾9)Toiletries - 洗浴用品10)Shampoo - 洗发水11)Conditioner - 护发素12)Body Wash - 沐浴露13)Soap - 香皂14)Toilet Paper - 厕纸15)Hair Dryer - 吹风机16)Bathrobe - 浴袍17)Slippers - 拖鞋18)Scale - 体重秤19)Bidet - 洗净器20)Towel Rack - 毛巾架3. 电视和娱乐设施1)Television (TV) - 电视2)Flat-Screen TV - 平板电视3)Smart TV - 智能电视4)Cable TV - 有线电视5)Satellite TV - 卫星电视6)Streaming Services - 流媒体服务7)Blu-ray Player - 蓝光播放机8)Gaming Console - 游戏机9)Video Games - 电子游戏10)Game Controller - 游戏手柄11)Board Games - 桌游12)Card Games - 纸牌游戏13)Books - 书籍14)Magazines - 杂志15)Music Player - 音乐播放器1)Air Conditioning (AC) - 空调2)Central Air Conditioning - 中央空调3)Room Air Conditioner - 房间空调4)HVAC System - 暖通空调系统5)Thermostat - 恒温器6)Cooling System - 冷却系统7)Heating, Ventilation, and Air Conditioning (HVAC) - 供暖、通风和空调系统8)Air Handler - 空气处理器9)Condenser Unit - 冷凝器单元10)Evaporator Coil - 蒸发器盘管11)Compressor - 压缩机12)Refrigerant - 制冷剂13)Ductwork - 风管系统14)Air Filter - 空气过滤器15)Ventilation Fan - 通风扇16)Air Duct - 风道17)Cooling Tower - 冷却塔18)Heat Pump - 热泵19)Chiller - 冷水机组20)Air Quality Control - 空气质量控制1)Heating - 暖气2)Central Heating - 中央供暖3)Room Heater - 房间加热器4)Radiator - 散热器5)Boiler - 锅炉6)Heat Pump - 热泵7)Baseboard Heater - 地板加热器8)Electric Heater - 电暖器9)Thermostat - 恒温器10)Heat Exchanger - 热交换器11)Furnace - 熔炉12)Hydronic Heating - 水暖供暖13)Underfloor Heating - 地暖14)Heat Vent - 暖气通风口15)Ductwork - 供暖管道16)Hot Water Radiator - 热水散热器17)Central Boiler System - 中央锅炉系统18)Gas Heater - 燃气加热器19)Heat Control System - 供暖控制系统20)Heat Recovery Ventilation (HRV) - 热回收通风C. 酒店设施1. 大堂1)Lobby - 大堂2)Reception Area - 接待区3)Front Desk - 前台4)Concierge Desk - 礼宾台5)Bell Desk - 行李服务台6)Check-in Counter - 办理入住手续柜台7)Check-out Counter - 办理退房手续柜台8)Guest Services - 客户服务9)Information Desk - 信息咨询台10)Waiting Area - 候客区11)Seating Area - 座位区12)Lobby Lounge - 大堂休息区13)Business Center - 商务中心14)Wi-Fi Zone - Wi-Fi 区域15)Meeting Point - 集合点16)Concierge Services - 礼宾服务17)Valet Service - 代客泊车服务18)Porter - 行李员19)Hotel Lobby Bar - 酒店大堂酒吧20)Decor - 装饰风格2. 接待处1)Front Desk - 前台2)Reception Desk - 接待处3)Check-in Counter - 办理入住手续柜台4)Check-out Counter - 办理退房手续柜台5)Guest Services Desk - 客户服务柜台6)Concierge Desk - 礼宾台7)Information Desk - 信息咨询台8)Reservation Desk - 预订台9)Guest Relations Desk - 客户关系柜台10)Key Card Issuance - 发卡处11)Bell Desk - 行李服务台12)Valet Desk - 代客泊车服务台13)Lost and Found - 失物招领处14)Business Center - 商务中心15)Tour Desk - 旅游咨询处16)Currency Exchange - 货币兑换处17)Complaints Desk - 投诉处18)Feedback Counter - 反馈柜台19)VIP Check-in Counter - VIP办理入住手续柜台20)Express Check-out - 快速退房服务3. 餐厅1)Restaurant - 餐厅2)Fine Dining Restaurant - 高级餐厅3)Casual Dining Restaurant - 休闲餐厅4)Buffet - 自助餐5)Café - 咖啡厅6)Bar - 酒吧7)Lounge - 休息厅8)Dining Area - 就餐区9)Private Dining Room - 私人包厢10)Outdoor Dining - 户外用餐11)Kitchen - 厨房12)Chef - 厨师13)Sous Chef - 副厨师14)Cook - 烹饪员15)Waiter/Waitress - 服务员16)Host/Hostess - 主持人/女主持人17)Menu - 菜单18)Wine List - 酒单19)Table Setting - 桌面布置1)Bar - 酒吧2)Lounge Bar - 休息厅酒吧3)Cocktail Bar - 鸡尾酒吧4)Pub - 酒吧5)Sports Bar - 运动酒吧6)Wine Bar - 葡萄酒吧7)Beer Bar - 啤酒吧8)Pool Bar - 游泳池酒吧9)Rooftop Bar - 屋顶酒吧10)Whiskey Bar - 威士忌酒吧11)Champagne Bar - 香槟酒吧12)Bar Counter - 酒吧柜台13)Bartender - 调酒师14)Barback - 酒吧助理15)Bar Stool - 酒吧高脚凳16)Bar Menu - 酒吧菜单17)Happy Hour - 欢乐时光18)Last Call - 最后呼叫19)Drink Specials - 特色饮品20)Bar Tab - 酒吧账单1)Swimming Pool - 游泳池2)Outdoor Pool - 室外游泳池3)Indoor Pool - 室内游泳池4)Lap Pool - 游泳池5)Kiddie Pool - 儿童游泳池6)Hot Tub/ Jacuzzi - 按摩浴缸/水疗浴缸7)Poolside - 游泳池旁8)Pool Deck - 游泳池平台9)Pool Bar - 游泳池酒吧10)Pool Towel - 游泳池毛巾11)Poolside Lounge Chairs - 游泳池边的躺椅12)Pool Maintenance - 游泳池维护13)Pool Rules - 游泳池规定14)Pool Lifeguard - 游泳池救生员15)Pool Temperature - 游泳池水温16)Pool Depth - 游泳池深度17)Pool Float - 游泳池浮板18)Pool Fence - 游泳池围栏19)Pool Pump - 游泳池水泵20)Poolside Service - 游泳池边的服务6. 健身房1)Fitness Center/Gym - 健身中心/健身房2)Gym Equipment - 健身器材3)Treadmill - 跑步机4)Elliptical Trainer - 椭圆机5)Stationary Bike - 动感单车6)Weightlifting Area - 举重区7)Free Weights - 自由重量器械8)Resistance Machines - 阻力器械9)Exercise Mat - 运动垫10)Stretching Area - 拉伸区11)Fitness Class - 健身课程12)Personal Trainer - 私人教练13)Fitness Assessment - 健身评估14)Locker Room - 更衣室15)Shower Facilities - 淋浴设施16)Towel Service - 毛巾服务17)Hydration Station - 补水站18)Fitness Schedule - 健身课程表19)Fitness Membership - 健身会员资格20)Fitness Center Policies - 健身中心规定1)Conference Room - 会议室2)Meeting Room - 会议室3)Boardroom - 董事会议室4)Function Room - 多功能厅5)Seminar Room - 研讨会室6)Training Room - 培训室7)Auditorium - 礼堂8)Banquet Hall - 宴会厅9)Exhibition Hall - 展览厅10)Breakout Room - 分组会议室11)Conference Facilities - 会议设施12)Audio-Visual Equipment - 音视频设备13)Projector - 投影仪14)Screen - 屏幕15)Microphone - 麦克风16)Podium - 讲台17)Whiteboard/Flipchart - 白板/翻页板18)Conference Call - 电话会议19)Catering Service - 餐饮服务20)Meeting Planner/Coordinator - 会议策划/协调人1)Banquet Hall - 宴会厅2)Ballroom - 舞厅3)Function Hall - 多功能厅4)Event Hall - 活动厅5)Reception Hall - 接待厅6)Dining Hall - 餐厅7)Grand Hall - 大厅8)Social Hall - 社交厅9)Wedding Venue - 婚礼场地10)Gala Venue - 庆典场地11)Conference Hall - 会议厅12)Exhibition Hall - 展览厅13)Meeting Space - 会议空间14)Party Room - 派对厅15)Cocktail Lounge - 鸡尾酒休息室16)Function Room - 功能室17)VIP Lounge - 贵宾休息室18)Venue Rental - 场地租赁19)Hall Decoration - 大厅装饰20)Catering Service - 餐饮服务II. 酒店服务A. 预订和登记入住1. 预订房间1)Room Reservation - 房间预订2)Booking - 预订3)Reservation Confirmation - 预订确认4)Check-in - 入住5)Check-out - 退房6)Room Type - 房间类型7)Room Category - 房间类别8)Room Rate - 房价9)Room Availability - 房间可用性10)Room Inventory - 房间库存11)Occupancy - 入住率12)No-show - 未到13)Cancellation Policy - 取消政策14)Early Check-in - 提前入住15)Late Check-out - 延迟退房16)Reservation System - 预订系统17)Booking Engine - 预订引擎18)Booking Confirmation Number - 预订确认号19)Group Booking - 团体预订20)Waitlist - 候补名单2. 入住登记1)Check-in - 入住2)Guest Registration - 客人登记3)Guest Check-in - 客人入住登记4)Registration Card/ Form - 登记卡/表格5)Identification - 身份证明6)Passport - 护照7)Driver's License - 驾驶证8)ID Card - 身份证9)Room Assignment - 房间分配10)Key Card/Room Key - 门卡/房间钥匙11)Welcome Package - 欢迎礼包12)Check-in Time - 入住时间13)Late Arrival - 晚到14)Early Arrival - 早到15)Express Check-in - 快速入住16)Front Desk - 前台17)Concierge Desk - 礼宾台18)Bellboy/Porter - 行李员/门童19)Room Inspection - 房间检查20)Check-in Procedure - 入住流程3. 结账1)Check-out - 退房2)Billing - 结账3)Payment - 付款4)Invoice - 发票5)Final Bill - 最终账单6)Settlement - 结算7)Payment Method - 付款方式8)Credit Card - 信用卡9)Debit Card - 借记卡10)Cash Payment - 现金支付11)Room Charge - 房费12)Additional Charges - 附加费用13)Incidental Charges - 杂费14)Mini Bar Charges - 迷你吧费用15)Telephone Charges - 电话费用16)Internet Charges - 上网费用17)Discounts - 折扣18)Receipt - 收据19)Refund - 退款20)Payment Confirmation - 付款确认B. 客房服务1. 房间清洁1)Housekeeping - 客房服务2)Room Cleaning - 房间清洁3)Housekeeper - 客房服务员4)Housekeeping Supervisor - 客房服务主管5)Cleaning Schedule - 清洁计划6)Cleaning Checklist - 清洁检查表7)Housekeeping Staff - 客房服务人员8)Turn Down Service - 整理服务9)Bed Making - 整理床铺10)Vacuuming - 吸尘11)Dusting - 擦拭灰尘12)Mopping - 拖地13)Trash Removal - 垃圾清理14)Linen Change - 更换床上用品15)Towel Replacement - 更换毛巾16)Toiletry Restocking - 补充洗漱用品17)Room Inspection - 房间检查18)Deep Cleaning - 深度清洁19)Sanitization - 消毒20)Cleaning Supplies - 清洁用品2. 补给品1)Amenities - 便利设施2)Toiletries - 洗漱用品3)Guest Supplies - 客房用品4)Complimentary Items - 免费用品5)Hotel Amenities - 酒店设施6)In-room Amenities - 客房设施7)Shampoo - 洗发水8)Conditioner - 护发素9)Body Wash - 沐浴露10)Soap - 香皂11)Lotion - 乳液12)Toothpaste - 牙膏13)Toothbrush - 牙刷14)Shower Cap - 浴帽15)Razor - 剃须刀16)Shaving Cream - 剃须膏17)Hairdryer - 吹风机18)Coffee/Tea Supplies - 咖啡/茶供应品19)Bottled Water - 瓶装水20)Snack Basket - 小吃篮3. 服务员1)Waiter/Waitress - 服务员2)Server - (美式英语) 服务员3)Host/Hostess - 主人/女主人4)Bartender - 调酒师5)Barista - 咖啡师6)Concierge - 礼宾员7)Bellhop/Porter - 行李员/门童8)Room Attendant - 房间服务员9)Housekeeper - 客房服务员10)Housekeeping Supervisor - 客房服务主管11)Housekeeping Manager - 客房服务经理12)Front Desk Clerk/Agent - 前台接待员/代理13)Receptionist - 接待员14)Doorman - 门童15)Valet - 代客泊车员16)Porter - 行李员17)Room Service Attendant - 客房服务员18)Sommelier - 品酒师19)Catering Staff - 餐饮服务人员C. 餐饮服务1. 早餐1)Breakfast - 早餐2)Buffet Breakfast - 自助早餐3)Continental Breakfast - 欧式早餐4)Full English Breakfast - 英式丰盛早餐5)American Breakfast - 美式早餐6)Brunch - 早午餐7)Breakfast Menu - 早餐菜单8)Breakfast Bar - 早餐吧台9)Breakfast Service - 早餐服务10)Breakfast Buffet Spread - 早餐自助餐11)Breakfast Selection - 早餐选择12)Continental Buffet - 欧式自助餐13)Hot Breakfast Items - 热食早餐项目14)Cold Breakfast Items - 冷食早餐项目15)Healthy Breakfast Options - 健康早餐选择16)Grab-and-Go Breakfast - 随取随走早餐17)Breakfast Hours - 早餐时间18)Breakfast Attendant - 早餐服务员19)Breakfast Specials - 早餐特色菜20)Breakfast Package - 早餐套餐2. 午餐1)Lunch - 午餐2)Lunch Menu - 午餐菜单3)Lunch Specials - 午餐特色菜4)Business Lunch - 商务午餐5)Set Lunch - 套餐午餐6)Buffet Lunch - 自助午餐7)Express Lunch - 快捷午餐8)Working Lunch - 工作午餐9)Lunch Hour - 午餐时间10)Lunch Break - 午餐休息时间11)Lunch Service - 午餐服务12)Lunch Reservation - 午餐预订13)Lunch Meeting - 午餐会议14)Takeout Lunch - 外卖午餐15)Lunch Buffet Spread - 午餐自助餐16)Healthy Lunch Options - 健康午餐选择17)Chef's Special Lunch - 主厨特色午餐18)Daily Lunch Special - 每日午餐特价菜19)Lunch Combo - 午餐套餐3. 晚餐1)Dinner - 晚餐2)Dinner Menu - 晚餐菜单3)Dinner Specials - 晚餐特色菜4)À la carte Dinner - 单点晚餐5)Fine Dining - 高档餐饮6)Gourmet Dinner - 美味晚餐7)Formal Dinner - 正式晚餐8)Casual Dinner - 休闲晚餐9)Dinner Service - 晚餐服务10)Dinner Reservation - 晚餐预订11)Dinner Buffet - 晚餐自助餐12)Chef's Dinner Special - 主厨晚餐特色菜13)Candlelit Dinner - 烛光晚餐14)Family Dinner - 家庭晚餐15)Private Dinner - 私人晚餐16)Themed Dinner - 主题晚餐17)Three-course Dinner - 三道菜晚餐18)Dinner Entertainment - 晚餐娱乐节目4. 自助餐1)Buffet - 自助餐2)Buffet Spread - 自助餐品种3)Buffet Table - 自助餐桌4)Buffet Service - 自助餐服务5)Buffet Area - 自助餐区域6)Buffet Counter - 自助餐柜台7)Buffet Menu - 自助餐菜单8)Buffet Breakfast - 自助早餐9)Buffet Lunch - 自助午餐10)Buffet Dinner - 自助晚餐11)Buffet Catering - 自助餐餐饮服务12)Buffet Selection - 自助餐选择13)Buffet Setup - 自助餐布置14)Buffet Attendant - 自助餐服务员15)Buffet Price - 自助餐价格16)Buffet Style - 自助餐风格17)Buffet Spread Layout - 自助餐摆放布局18)Buffet Station - 自助餐工作台19)Buffet Hours - 自助餐时间5. 客房送餐服务1)Room Service - 客房送餐服务2)In-Room Dining - 房内用餐服务3)Dining in the Room - 房内就餐4)Room Service Menu - 客房送餐菜单5)Room Service Hours - 客房送餐时间6)Room Service Charge - 客房送餐费用7)Room Service Order - 客房送餐订单8)Room Service Attendant - 客房送餐服务员9)Room Service Tray - 客房送餐托盘10)Room Service Etiquette - 客房送餐礼仪11)Room Service Breakfast - 客房送餐早餐12)Room Service Lunch - 客房送餐午餐13)Room Service Dinner - 客房送餐晚餐14)Late Night Room Service - 夜间客房送餐服务15)Special Requests for Room Service - 客房送餐特殊要求16)Room Service Wait Time - 客房送餐等待时间17)Room Service Tip - 客房送餐小费18)Room Service Delivery - 客房送餐送达19)Room Service Beverage - 客房送餐饮品20)Room Service Amenities - 客房送餐设施。
客房常用英语
客房常用英语一．衣柜内物品：衣柜，衣橱wardrobe[wɔ:drəub].洗衣袋laundry bag[lɔ:ndri.bæɡ]。
浴袍［bɑ:θrəub］。
衣架hanger.[hæŋə].雨伞umbrella.[ʌmbrelə]，鞋拔shoehorn.[ʃu:hɔ:n]二．书桌上物品:书桌desk.[desk]。
抽屉drawer.[drɔ:]。
电话telephone.[telifəun],台灯table lamp.[teibl] .[læmp],通知夹notebook。
[nəutbuk]三．茶几上物品:苶teaJ.[ti:]，茶几tea table.[teibl]，茶具tea setJ.[set],茶杯teacup.[ti:kʌp]，花瓶vase/flowervase.[vɑ:z]四．电器类:空调air－conditionerJ.[kəndiʃənə]，排插adaptor.[ədæptə]/socket［sɔkit]，电视机TV，television.[teliviʒən],遥控器remote controlJ.[riməut].[kəntrəul]，数码影碟机DVD player五．灯,开关等:灯lamp.[læmp],地灯floor lamp,开关switch.[switʃ]，充电器chargerJ.[tʃɑ:dʒə]，床头灯bed－side lamp六．床上用品:被子quilt.[kwilt],被套quilt cover[kʌvə]，枕头pillow.[piləu]，枕套pillowcase.[piləukeis]床垫mattress.[mætris] 七．浴室设备:马桶toilet.[tɔilit]，:马桶水箱water tank[tæŋk]，洗脸池washbasin.[wɔʃbeɪsən, wɔ:ʃ-]，水龙头tap.[tæp]/faucet.[f ɔ:sit]，浴缸bathtub.[bɑ:θtʌb],花洒头shower head.[ʃauə],电吹风hair dryer[hɛə].[draiə]，防滑垫skid proof mat，镜子mirror.[mirə]，杯子glass.[ɡlɑ:s]/cup.[kʌp]八．易耗品类：牙刷toothbrush.[tu:θbrʌʃ],牙膏toothpaste.[ˈtu:θpeist]，梳子comb.[kəum],面巾纸tissues.[ˈtisju:s]，洗发水shampoo.[ʃæmˈpu:]九．借用物品:充电器charger.[ˈtʃɑ:dʒə].剃须刀shave[ʃeiv]/razor.[ˈreizə]。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
客房服务用语1.There is some thing wrong with the network of our hotel, so I’am sorry that it is not available to make the network in your room.因为现在网络有问题，所以上不了网。
2.The network is OK now.现在可以上网了。
3.Just a moment please, our computer maintenance person will come here at once.请稍等，我们的电脑维护员马上到。
4.The hair dryer is putting on the wall of your bathroom.风筒挂在您浴室的墙壁上。
5.Excuse me, do you need to change your bed sheets?请问你需要更换你的床单吗？6.May I use the vacuum cleaner? It may be a little noisy.我能为你吸尘吗？那样可能会有一点吵。
7.May I dust the furniture for you?我可以给家具抹尘吗？8.Your room is almost ready. If there is anything else we can help, please call the housekeeping at Ext:62.你的基本上准备好了，如果你还有其它需要请通知房务中心，分机“62”。
9.Please go to the reception, then they can make a new room’s key for you.请你去前台重新刷新一下房卡。
10.If you need make up your room, please call the housekeeping at Ext:62.如果你要清洁房间，请通知房务中心，分机：“62”。
11.Please call me if you need anything.您有需要的话请叫我。
12.You have forgotten to lock the door.你忘记锁房间了。
13.May I check your room’s key./ Please show me your room’s key我可以检查一下你的房卡吗？14You can find the information of our hotel in the service directory.在房间的服务指南内可以找到关于酒店的介绍。
15.Wake up service. / Morning –call service叫醒服务16. Excuse me , I want to have a morning –call service . can you help me﹖打扰了，我需要叫醒服务，你能帮我吗﹖17. May I have your room number.﹖My room number is 602.能告诉我你的房号吗﹖我的房间号码是602。
18. I see, what time please ﹖6点It′s 6 o’clock .我知道了，请问需要在几点中叫醒﹖19. I′ll do it in time.我将及时叫醒。
20. May I turn -down service for you now﹖现在方便为你开夜床吗﹖21. What’ s the turn -down service﹖甚麽是开夜床﹖22. That is to say: Make up your room just simply, boiling the water, take away the rubbish ,closing the drapes and so on (curtain)简单的说就是清理房间，烧开水，关上窗帘等.23. would you like me to make up your bed需要整理你的床铺吗﹖24. May I move these things on the table﹖我可以移动桌上的东西吗﹖25. May I tidy up the reading –desk?我可以收拾你的书桌吗﹖26. May I vacuum the room now﹖我能现在吸尘吗﹖27. You may go to the reception for information.你可以到前台咨询。
28. Your key has last efficacy, You must go to the reception to check it. Thanks for your cooperation and have a good day你的房卡过期了，需要到前台检查一下。
谢谢你的合作，祝你愉快。
29.I’m afraid you have dialed the wrong number.对不起，您打错电话了了。
30.May I have a look of your room card, please?我可以看一看您的住房卡吗？31.Hold on please, I’ll transfer your call to the operator.请别挂断，我帮您接到总机。
32.May I check your room now?我现在可以查房吗？33.Certainly, we’ll take care of it for you.当然，我们会为您照料好。
34.The newspaper is on your table.报纸在您的桌面上。
35.May I check the mini bar?我可以检查您的小酒吧吗？36.We only have one newspaper left.我们只剩下一份报纸。
37.Let me get you a pillow from the overhead compartment.让我从上面的柜子里拿一个枕头给您。
38.Good night, Have a good dream.晚安，祝您好梦。
39.Have a good rest.请好好休息。
40.Thank you for telling us, sir.感谢您告诉我们，先生。
41.I’ll tell our manager about it.我将向经理报告此事。
42.Would you please speak a bit louder, sir?请说大声一点，先生。
43.Pardon sir, I’m afraid I can’t follow.请原谅，先生，我没听明白您说什么。
44.May I know the spelling of your name please?请问您的名字怎样拼写？45.Would you like to leave a message? We’ll inform him when he comes back.您是否留个信？等他回来时我们可以转告他。
46.Don’t worry sir. Everything will be all right.别担心，先生，一切都会好起来的。
47.I’m sure this will not happen again.我保证这事不会再次发生。
48.I’m sorry sir. I’ll inform the manager. He will be contacting you about the incident.对不起，先生，我通知经理就这事与您联络。
49.For outside calls please dial 9 fist and then go on with the number you want.打外线。
请先拨9，再拨您想打的电话号码。
50.For IDD calls please dial 9 then the country and area code, the number you want finally.打长途电话，请先拨9然后拨国家号码和地区号码，最后拨电话号码。
51.There is no charge for house calls.内线电话不收费。
52.You may call directly from your room.您可以从房间里直拨。
53.The line is engaged. Would you like to call back later?现在占线了，请稍后再打。
54.The line is free.现在线路通了。
55.I’m afraid you have dialed the wrong number.恐怕您拨错了电话号码。
56.Would you mind calling again?请您再打一次好吗？57.Our hotel has a fine view of the back garden.从我们酒店可以看到后花园的优美景色。
58.I’m sorry, I haven’t made up your room yet. I’ll do it immediately.对不起，我还没有为您打扫房间呢，现马上打扫。
59.I’m afraid such information is confidential.对不起，这些资料是保密的。
60.I’m sorry sir, I don’t(can’t) understand.对不起，先生，不是很明白。
洗衣服务1.For laundry service dial 62 and you will get housekeeping.需要洗衣时，请拨“62”，那是客房部。
2. You can find the price from the laundry list, which is in the right drawer of the TV cabinet.在电视柜右手抽屉里的洗衣单上有价钱。
3.The laundry bag is in the right drawer of the TV cabinet.洗衣袋在您电视柜的右边抽屉里。
4.I have some laundry in my room 201. Would you please send someone to get it ?我是201房间，我有几件衣服要洗，能否派个人来取一下？5.I’m sorry, I haven’t collect ed your laundry. I’ll do it immediately.对不起，我还没有为您收洗衣，我马上为您收洗衣。