b2c客户邮件跟进模板

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外贸客户跟进邮件模板

Dear John Smith,Quickly following up on my email from yesterday. I tried to call you, but was unable to connect. Hoping to set up a call to introduce my company, [ABC Company]. Do you have 10 minutes anytime early next week that would work?While I have you, I thought you might find some interest in our cooperation with [client name]. We helped them [achieve goal] resulting in [ideally you have a % to use here, but any meaningful result will suffice]. You can read the whole story here: [Provide case study link.]As a reminder, we're a [Outline the main business] company, expert (or specializing) in the [Describe more spcifically] category. We've worked with [name 2-3 clients] in your country, and help many others to [achieve goal].I look forward to hearing from you soon.Best regards,Lily LeeDear John Smith,As I've gotten to know your company better, I've come to believe that our company aligns well with both your company's immediate needs and ultimate goals.We can offer [product or service] that will allow you to [solve specific problems they're facing]. We use different tactics than our competitors, including [differentiators from other companies in your space].We've consistently been recognized for our exceptional product quality and service, like [specific accomplishments you can reference]. We were able to help one of our customers [reference a specific, relevant customer story].Given how well our [product or service] suits your needs, I think we could do some great work together.[Engaging question to wrap things up]?Best regards,Lily Lee客户跟进邮件（3）Dear John Smith,Hope you had a good weekend (been well, etc.).Not sure if you've been really slammed or you've decided to hold off for now, but I wanted to see if you might have any feedback on our proposal?Certainly, no rush on our end — I don't want to become a pest if you'd prefer I hold off on contact.I also thought you might have some interest in a recent post on [a post specific to the prospect's category, or if you don't have one, a category-specific, third-party article]. You can read it here: [link].Look forward to hearing from you.Best regards,Lily Lee客户跟进邮件（4）Dear John Smith,I've tried to reach out a few times now without a reply. Usually when this happens, it means my offer is not a priority right now. Is it safe for me to assume that's the case here?If it is, I won't bother you anymore. If you'd rather I follow up in a month or two when you have more bandwidth, I'm happy to do that as well. Thanks for your time.Best regards,Lily Lee。

外贸发货后订单跟进邮件模板

发货前两周告知客户预计发货时间，同时通知客户支付余款Dear John,Your order is expected to be ready for shipment around 20th Oct.Please kindly check and make the balance payment with the below details:Total $39,860.00Paid $3,200Balance $36,660.00Looking forward to hearing from you soon.Sincerely,Lily订舱后反馈订舱情况，告知客户预计装柜日期和ETD（预计开船日期）Dear John,We have booked the shipment today, the goods will be loaded into container in our factory on 21th oct, the shipment date has been scheduled on 25th Oct.I will send you the loading photos after the loading in factory, and will keep you updated about the shipment.Sincerely,Lily装柜当天发装柜照片给客户Dear John,The goods have been loaded into container today in our factory. Attached please find the loading photos.I will send you the shipping documents in my next mail.Sincerely,Lily装柜当天发议付单付草本给客户，并让其确认内容Dear John,Enclosed please find the draft copy of the shipping documents, please check and let me know if they are ok.Waiting for your information.Sincerely,Lily由于天气原因，预定船期被船公司推迟了Dear John,Due to the bad weather in the seaport, the shipment of [Invoice number] has been postponed to 19th July by the shipping company.Please kindly note this, and we will keep you updated about the shipment.Sincerely,Lily开船当天告知客户实际开船日期和预计到达日期（ETA)，以及清关单据预计寄送日期Dear John,The shipment has been made on 28th October, and the ETA is 25th November.We are working on the shipping documents now, and they are expected to be sent to you on 2nd November.Sincerely,Lily清关文件寄出后告知客户快递单号和跟踪链接Dear John,The shipping documents has been sent to you by DHL today. You can track it with the waybill number [12345678] at ... Have a nice day!Sincerely,Lily网上跟踪单据是否签收，并和客户确认Dear John,Today I have tracked the shipping documents on DHL website and found that they have been signed by “Donald Trump”. Have you receive it?In case you have any questions, please let me know.Sincerely,Lily货物到港前一周，告知客户货物预计到港时间，提醒客户安排清关提货Dear John,How are you?The shipment are expected to arrive Hamburg port on 28th November(next monday), please kindly pay attention to its arrival and arrange the custom clearance.In case you have any questions, please feel free to let me know.Sincerely,Lily货物到港两周后，询问客户是否提到货，货物有无问题Dear John,Have you received the goods?If you have any questions or problem with this shipment, please feel free to let us know.Sincerely,Lily。

外贸跟单邮件范文

外贸跟单邮件范文一、订单确认后的跟进邮件（初次跟进生产进度）主题：Regarding your order [订单号] Production update。

Dear [客户名字],Hope this email finds you well! I just wanted to give you a quick heads up on the progress of your order [订单号].Our production team is like a well oiled machine, and they've already started working on your order. Right now, they're gathering all the materials, which is a bit like a chef collecting all the ingredients before cooking up a delicious meal.We expect to complete the production process within [X] days. But don't worry, if there are any hiccups along the way, I'll be the first to let you know.In the meantime, if you have any questions or special requests, just shoot me an email or give me a call. I'm here to make sure everything goes smoothly for you.Best regards,[你的名字][你的公司名称]二、货物即将完成生产，通知客户安排运输相关事宜。

27个可以在不同销售环节下使用的英文跟进邮件模板

27个可以在不同销售环节下使用的英文跟进邮件模板Dear [Contact's Name],I hope this email finds you well. My name is [Your Name], and I am reaching out to follow up on our recent conversation regarding [Topic of Discussion].1. Introduction Template:Subject Line: [Company Name] - Follow-Up on our MeetingI wanted to thank you for taking the time to meet with me [or our team] [insert date] to discuss [topic]. I found our conversation extremely insightful and appreciated the opportunity to learn more about your business and its needs.2. Meeting Follow-Up Template:Subject Line: Recap of our Discussion - [Company Name]Thank you for taking the time to meet with me [or our team] [insert date].I wanted to summarize our discussion and ensure that we are on the same page.3. Request for Proposal Template:Subject Line: Request for Proposal - [Company Name]I hope this email finds you well. After reviewing your company's capabilities and discussing your needs with our team, we believe that[Company Name] would be an excellent partner. We would like to request a formal proposal from your company.4. Product/Service Presentation Template:Subject Line: [Company Name] - Introduction to our [Product/Service]Thank you for your interest in [Company Name]. As discussed, I am excited to introduce you to our innovative [product/service] and its potential benefits for your company.5. Pricing Inquiry Template:Subject Line: Request for Pricing Information - [Company Name]I hope this email finds you well. I would like to inquire about the pricing and packages available for [product/service]. Could you please provide me with a detailed breakdown of the costs associated with our potential collaboration?6. Request for Feedback Template:Subject Line: [Company Name] - Feedback RequestWe value your opinion and want to ensure that we are meeting your expectations. As a valued customer, we kindly request your feedback regarding our [product/service] and overall customer experience.7. Follow-Up on Payment Template:Subject Line: Payment Reminder - Invoice #[Invoice Number]I hope this email finds you well. I wanted to follow up on the outstanding payment for Invoice #[Invoice Number]. Please find the attached invoice for your reference.8. Request for Testimonial Template:Subject Line: Request for Testimonial - [Company Name]We hope you have been satisfied with our [product/service]. Your satisfaction is our top priority. If you have a moment, we would greatly appreciate it if you could provide us with a testimonial about your experience.9. Event Invitation Template:Subject Line: Exclusive Event Invitation - Save the Date!I hope this email finds you well. We would like to invite you to an exciting and exclusive event that we are hosting at [venue] on [date]. Please save the date, and more details will follow soon.I hope you find these email templates useful for your various sales follow-up needs. Feel free to personalize them and adapt them to your specific situations. Should you require any further assistance or have any questions, please do not hesitate to reach out to me.Thank you, and I look forward to hearing from you soon.Warm regards,[Your Name][Your Position/Title][Company Name] [Contact Information]。

客户跟进邮件情况汇报

客户跟进邮件情况汇报
尊敬的领导：
我通过本周的客户跟进工作，对各位客户的邮件情况进行了汇报。

具体情况如下：
1. 客户A，上周我们发送了一封关于新产品推广的邮件给客户A，经过跟进发现，客户A已经收到邮件并表示了兴趣。

目前我们已经安排了销售人员进行电话
跟进，并计划在近期安排产品演示，以进一步推动合作进程。

2. 客户B，客户B是我们的老客户，我们上周发送了一封关于续费优惠的邮件
给客户B，经过跟进得知，客户B已经收到邮件并表示了满意。

目前客户B已经
同意续费并付款成功，合作关系得到了延续。

3. 客户C，我们上周发送了一封关于新服务推广的邮件给客户C，经过跟进得知，客户C表示对我们的新服务很感兴趣。

目前我们已经安排了商务人员进行线
下拜访，以进一步洽谈合作事宜。

4. 客户D，客户D是我们的潜在客户，上周我们发送了一封关于定制化解决方案的邮件给客户D，经过跟进得知，客户D已经收到邮件并表示了一定的兴趣。

目前我们正在安排专业人员进行详细的需求调研，以为客户提供更精准的解决方案。

总结来说，本周的客户跟进工作取得了一定的成果，通过邮件的发送和跟进，
我们成功地与客户取得了有效的沟通，并且在一些客户身上取得了进展。

在接下来的工作中，我们将继续跟进以上客户，同时积极开展新客户的开发工作，以提升我们的业务量和市场份额。

谢谢！。

外贸给客户报价后如何跟进的英文邮件

外贸给客户报价后如何跟进的英文邮件外贸给客户报价后如何跟进的英文邮件给客户报价后跟进的英文邮件如何写,在平时商务往来中，本人发现很多客户在对公司某个产品价格询盘后，我及时给予报价，但是报价后就一直没有客户的反应，没有见有订单。

像这种情况下，作为一个销售人员，应该如何处理呢？应该写什么内容的邮件去给客户以求进一步跟进呢？应该在发出报价后几天内发出邮件比较合适呢? 针对这些问题，本人提出以下三个解决方法，如果哪位网友有更好地办法，不妨拿出来让大家一起参考。

回复A：直接去函敦促Dear Hugo Chu, Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you in making your selection . Wish we will promote business as well as friendship!Best wishes !Kevin回复B：先写邮件问清情况。

本人觉得先写邮件问清情况，简单的询问，如HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再问何时开L/C 或汇订金过来…..如客户没回复，那你应该(很有必要)打个电话过去问清情况。

是价格问题还是临时发生改变? 客户是中间商，还在等最终客户的确认？还是其它问题？然后根据情况做一些措施看能否挽回这一张订单。

Dear Sir, Good morning! Hope you have got a wonderful weekend! For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry. Have you got (or checked) the prices or not? ( You can add some words to introduce your advantage of your product or something else toattract the customer). Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future. Looking forward to your prompt response,Thanks and best regards,Yours FaithfullyKevin回复C：如果仍然没有回音的话，可以在一、两个月后再写一封信。

外贸跟进客户邮件模版

外贸跟进客户邮件模版外贸如何跟进客户邮件最新模版1.Dear Jain,How is everything going?As the samples were sent out and received last week,may I know if you got the samples yet?How do you like it?We are appreicated your feedback of the samples so that we can go to the next steps.（或者把samples 改成quote,details）Looking forward to your reply.Best Regards and Thanks,Celeste2.Hi Jain,Do you see my offer?What is your opinion?（Is there any updated information about xx？Do you have any news for xx?Any comment about our xx ?)Is there anything I can do at this stage to support you?we will be obliged if you kindly let us know.Have a nice day.Thanks.Celeste3.Hi Jain,Glad to contact you again!Sorry that we still don't receive any information from you. I would appreciate for your any comment about our offer, including price, quality, service. No matter if it is positive answer, It is great help for us to meet your requirement.Waiting for your favorable reply soon!Best regards.Celeste4.Hi Jain,Good day.Still no answer from you,how about the xx samples or quote?Fully understand you are busy,but I need to confirm the xx with you(it is my job responsibilty to follow up you and collect the clients' comment to improve my work and offer you quick response)Hope to get your soonest reply. Thanks for your help.Best regards,Celeste。

跟进客户邮件模板

十个跟进客户的邮件模板，应对客户不回复的绝第一次报价Thank you for your inquiry of **. We are pleasure that you are interested in our products XXXXX and XXXX. we are the first and largest company which specialized in ### in China, have more than # years experience in handmade production. https://We’ve sent the products’photo in the attachment and detailed information of the product below:For the payment:Western Union…..For the Shipment : DHL, …..We look forward to receive your reply.Sincerely,过几天，没回复Dear XXX,Wish everything well with you!We are in receipt of your letter dated Aug 10 , and as requested send you a catalogue for more information . We hope they will reach you and will help you make selection.Should any of these items be of interest to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements.Wish we will promote business as well as friendship两周内Dear XXX,Good morning! Have a nice day. Hope you have got a wonderful weekend! For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of ** dated ** ** according to your relative inquiry. Have you got (or checked) the prices or not? May we know if this project still active for us?Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future.最后的绝招Dear xxx,I have sent you email many times before but have not received any reply from you so I am guessing the emails have not reached you.Could you please drop me a short note if you receive this message, please tell me if you have any interest in our products? I don’t want to keep bothering you if you don’t have any interest在两个月内可以适当追加的Dear XXX,Now I am writing for keeping in touch with you for further business.If any new inquiry, welcome here and I will try my best to satisfy you well with comptetitive prices as per your request.By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.Thanks and best regards追踪信Hope you are fine, my friend.It is regret that I haven’t receive any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don’t want to lost a good customer like you! If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you问不回复的原因找答案Glad to contact you again! Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don’t receive any information from you. I would apprreciate for your any comment about our offer, including price, quality, sercive. No matter if it is positive answer, It is great help for us to meet your requirement. Waiting for your favorable reply soon!新品报价Good day! My quotation of *** you might have received and considerated. could you kindly advise your comments at your earlierconvenience? If the products isnot your are expecting,pls advise me your details requirement, I will re-offer asap. I am of service at any time!进一步联系Dear ***,Wish you have a nice day! May I ask whether you have received my quotation? Now I am sending it again,if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us. I am waiting for your reply ASAP. Best regards加强联系Dear sir Have you received our quotation of …, if you have any further question,please don’t hesitate to contact us. We are waiting for you comment about our quotation.We hope that we can establish a good business relationship with you in the nearest future. Your prompt reply will be appreciate.。

客户邮件跟进

一．询问客户对报价的看法Dear xxx,Hope everything goes well with you！Have you kindly checked my offer? Hope they are workable for your market! It is regret that I haven't received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.If there is anything we can do for you, we shall be more than pleased to do so.Hope we can build good cooperation with you and your company.Best regards二．追问客户的评价，求回复Dear xxHow are you recently?Several days no news from you have you got my enquiry for xxxx? Fully understand that you are too busy to reply us. But we are still await for your comments. We need your feedback to go ahead. Thank you in advance.Many thanks and best regards.三．本着小强精神，保证客户收到了报价，重发报价Hello, xxx,Wish you have a nice day!May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us.Waiting for your favorable reply soon!Best wishes四：利用报价的有效期给客户一点压力Hello, xxx,Hope everything goes well! It’s Judy.We are in receipt of your inquiry dated on xxx and quote you as follow: XXXXXXX . p ls kindly check whether price is workable ? Becasue price will be invalid on xxxx.Wish we will promote business.Best regards.好吧，关于客户的这次询价问了这么多还没有回复的话，我们最后一次问一下，然后进行询盘的转化吧。

客户跟进邮件情况汇报

客户跟进邮件情况汇报
尊敬的领导：
我在这封邮件中向您汇报最近的客户跟进情况。

在过去的一个月里，我们团队积极与客户保持联系，努力维护和拓展业务关系，取得了一些进展，同时也遇到了一些挑战。

首先，我要向您汇报的是我们与客户的沟通情况。

我们及时回复了客户的邮件和电话，并且根据客户的需求提供了相应的解决方案。

在与客户的沟通中，我们尽力做到言辞恳切、态度诚恳，努力让客户感受到我们的专业和诚信。

通过这样的沟通，我们成功地维护了一些老客户，并且吸引了一些潜在客户的关注。

其次，我要向您汇报的是客户的反馈情况。

在与客户的沟通中，我们及时收集了客户的意见和建议，并且根据客户的反馈及时调整了我们的服务和产品。

通过这样的反馈机制，我们成功地改善了一些客户对我们服务的不满意，提升了客户对我们的满意度，也增加了客户的忠诚度。

然而，我们也遇到了一些困难和挑战。

在与客户的沟通中，我们发现一些客户对我们的产品和服务存在一些误解和不满意。

这就需要我们加强与客户的沟通，及时解释和说明，努力消除客户的疑虑，提升客户的信任度。

另外，我们也发现一些客户对我们的竞争对手更加青睐，这就需要我们及时调整我们的销售策略，提升我们的竞争优势，吸引更多客户的关注和选择。

总的来说，我们团队在客户跟进方面取得了一些成绩，也遇到了一些挑战。

我们将继续努力，加强与客户的沟通，提升客户的满意度和忠诚度，努力拓展业务，实现更好的业绩。

谢谢您的关注和支持！
此致。

敬礼。

跟进客户英文模板(14套)

If you have any questions or problems, contact us directly for help.
第4则
超过5天还未更新物流信息，让买家再等待
Dear xxx,
As we all know, it’s the busiest part of the shopping season and the logistics companies are running at maximum capacity.
If you have any questions or problems, please contact us directly for assistance, rather than submitting a refund request. We aim to solve all problems as quickly as possible!
Your delivery information has not been updated yet, but don’t worry- we will let you know as soon as an update is available.
Thank you for your patience!
If you have any questions or problems, contact us directly for help.
第7则
距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷
Hello, xxx,
We have checked the tracking information and found your package is still intransit. This is due tothe over whelming demand for logistics this shopping season. We have also extended the time period for you to confirm delivery.

外贸B2C客服邮件范本英文

售前邮件模板自取pick upThanks for your email.We are so sorry for that our company policy don't accept to pick up by customer, please don’t worry , we will test and pakeage your order well and well before we send it .Thank you for your understanding.If you have any other questions, feel free to contact us.Best Regards运费高higher shipping costThanks for your email.We marked the shipping cost higher because the ebay fee charged by the item price but not the shipping cost.Then we marked the shipping cost higher . But our total price (price +shipping cost) is the lowest price on eBay. My friend you just need see the totalprice(price+shipping cost) .If you have any other questions, feel free to contact us.Best Regards保修How to Warranty?Thanks for your email.This item is the top-quality. So during 2 years warranty time, mostly it will not have any problem. If it has the problem, we will send you the replacement to replace it. Mostly it will be resolved. Finally, if the problem still can not be resolved, then please send item back to us and then we will exchange a new one or refund you once we receive it.If you have any other questions, feel free to contact us.Best RegardsWe have a professional technical support group for all the item selling. If you need any assistance on your item problem, please do not hesitate to contact us, our technical support will be there to assist you. And if you have more questions about the motor or there is anything we can do for you, please feel free to contact us. We are always happy to hear from you. Kind regards!退货政策Return policyThank Thanks for your email.We can accept the item return during 60 days.And if it is the customer fault lead to return, then we will refund the money deduct the shipping costIf it is our fault lead to return, then we will refund you full money including the shipping cost.If you have any other questions, feel free to contact us.Kind regards电压/插头voltage/ plugThanks for your email.The item suits for your country power voltage and your country plug.If you have any other questions, feel free to contact us.Kind regards为什么拒绝offerThanks for your email.wecan’t accept your offer because Our total price (price + shipping cost) already is the lowest price on eBay.It is nearly no profit sale. Hope that you can understand. We will provide the best service to you including the delivery service and warranty service.If you have any other questions, feel free to contact us.Kind regards询价/报价✓第一次询价Ths for your email and your interest in our item.We will ship the item to you with tracking number within 8h once your payment cleared . The total price (shipping cost + price) for1 piece is XXX USD/GBP. It will take about 3-5 days to your hand. After we send out the item, then we will send you the tracking number within 2days. If you have any other questions, feel free to contact us.Kind regards✓还价Ths for your email and your interest in our item.Our total price (price + shipping cost) already is the lowest price on eBay. It is nearly no profit sale. Hope that you can understand. We will provide the best service to you including the delivery service and warranty service.If you have any other questions, feel free to contact us.Kind regards✓买多个是否有折扣Ths for your email and your interest in our item.Our total price (price + shipping cost) already is the lowest price on eBay. It is nearly no profit sale. Now we can give you only XX USD/GBP further discount. So the total price(Price+Shipping cost) for XX pieces is XXX USD USD/GBP. We will provide the best serviceto you including the delivery service and warranty service.If you have any other questions, feel free to contact us.Kind regards付款方式Payment methodThs for your email .We accept the paypal, credit card, western union, and bank wire transfer payment.Fisrt, Paypal information:Our paypal account is . also we can send you the paypal invoice and then you pay for it. Second, Credit card:You can pay for the paypal invoice directly using your credit card.Third , Credit card information:First name: QiliLast name: JiangCountry: ChinaCity: ShanghaiThe last , Bank wire transfer information:Bank Name: Bank of ChinaBank Branch: BANK OF CHINA, SHANGHAI, MEILONG SUB-BRANCHSWIFT Code: BKCHCNBJ300Bank Account Number: 6561Bank Account Holder Name: Jiao RumeiBank Account Holder Address:No.67, Lane 1305, LongWu Road, XuHui District,ShangHai, ChinaBank Account Holder Phone Number:If you have any other questions, feel free to contact us.Kind regardsPaypal付款不成功Sorry and sorry for any problem .Now you can resolve the problem from the following two method. You can choose one method.发货✓发货方式和仓库/shipping method and wearhouseThs for your email and your interest in our item.We will ship the item to you via Fedex /EMS with tracking number. It will take about 3-5 days to your hand. After we send out the item, then we will send you the tracking number within 2days. If you have any other questions, feel free to contact us.Kind regards✓客户要求发其他物流Thank you for your email.Usually we ship the item per FEDEX or UPS from our US/UK warehouse. But if you need and we will change to ship by DHL for you.Also you need to pay for xxUSD extra shipping cost caused by DHL(because per DHL the shipping cost will be higher)So if you are agree about that, the total price will be 315USD/GBP (the item price+the shipping cost per DHL)Now you can buy the item on eBay , we will send you the ebay invoice .and then you can pay for it ,you can leave us a eBay note after you pay for it .If you have any other questions, feel free to contact us.Kind regards✓部分国家不发货Thank you for your email.We are very sorry to tell you that, we couldn't send this item to your contour because of custom problemSorry about that. And we hope you can understand us.hope we can do business in the future!Best Regards是否有说明书Thank you for your email.Yes, we will provide professional instruction in English .If you have any other questions, feel free to contact us.Kind regards是否有关税tax✓无关税国家Thank you for your email.We already sent thousands of quantity packages to your country. Do not have any package be charged tax. So we guarantee it is no tax to your country. Or we will pay for it for you.If you have any other questions, feel free to contact us.Kind regards✓可能产生关税的国家Thank you for your email.We will mark the item at the lower value for you so that you do not need to pay for the tax or onlyneed to pay for a little tax.If you have any other questions, feel free to contact us.Kind regards询问品名后标注的字母意义Thank you for your email.Thank you for your email and the letter a, b, c after the item title.The listings’ items are exactly the same item. We use the letter a, b, c … at the end of the listing title to mark it as the different day listing. The items are exactly the same item.If you have any other questions, feel free to contact us.Kind regards未付款✓要取消交易Thank you for your email.Sorry and sorry for any problem , because ebay system will open an unpaid item case for all the orders automatically that haven’t been paid within 8days ,and It must be closed automatically after 4 days.please don’t worry,there is no any problem with your eBay account.If you have any other questions, feel free to contact us.Kind regards✓未付款case（未关闭）Thank you for your email.We are so sorry for the inconvenience but we have to explain to you that we do not mean to open the case to you. It is ebay system will open an unpaid item case for all the orders automatically that haven’t been paid within 8days ,and It must be closed automatically after 4 days.please don’t worry,there is no any problem with your eBay accountAnd Just now we check your order and found it will closed within X daysIf you have any other questions, feel free to contact us.Kind regards✓未付款case（已关闭）Thank you for your email.We are so sorry for the inconvenience but we have to explain to you that we do not mean to open the case to you. It is ebay system automatically will open an unpaid item case for all the orders that haven’t been paid within 8days ,and It must be closed automatically after 4 days.please don’t worry,there is no any problem with your eBay accountAnd Just now we check your order and found the unpaid item case has been closed.If you have any other questions, feel free to contact us.Kind regardsamazon其他卖家Thank you for your email.Your email has been recieved and will be replied soon when it is available.Kind regards客户问是否包含增值税VATThank you for your email .sorry and sorry for this problem that our total price do not include the VAT.If you have any question please feel free to contact with us .Kind regards春节回复客户Dear Sir or Madam:Thanks for your email.Because the international time is different. We are midnight when you are daytime .It is the Chinese Spring Festival Holiday from Jau 30th to Feb 4th in Chinese. All the sellers do not work in our country during Chinese Spring Festival Holiday.1. If you send us the email, we will reply your email within 2 days .2. If you want to buy the item, we will send out all the items on 29 January. If you are very urgent, please email us, we will send the item according to your request.3. If you already received your item and your item has any problem, please email us the problem in detail, we will reply your email within 2 days.4. If you have the urgently thing , please call us 0086 (Pacific Time: 0:00 – 7:00 and 19:00 – 24:00) Thanks for your waiting!Have a good day!售后邮件模板通知客户不要开投诉/差评✓EbayPlease DO NOT OPEN EBAY CASE OR LEAVE NEGATIVE FEEDBACK before we resolve problem for you .or If you have any question with item, please contact with us by email or by phone, we are the best trust seller ,we can resolve any problem for you .Tel: 0086 or 0086 .Your item comes with two years warranty. So if your item has any problem within two yea rs, please do not hesitate to contact us, we are always here to service you.✓AmaoznPlease do not open the A-to-Z cliam or leave negative Neutral feedback before we resolve problem for you .or If you have any question with item, please contact with us by email or by phone, we are the best trust seller ,we can resolve any problem for you .Tel: 0086 or 0086 .Your item comes with two years warranty. So if your item has any problem within two yea rs, please do not hesitate to contact us, we are always here to service you.发货前✓发货前要电话Thank your for buying our item and our payment has been received. please send us your telephone number, when the item arrive to you ,the shipping carrier can contact you to sign for your item.Kind regards✓发货前要税号Thank your for buying our item and our payment has been received. please send us your CPF (tax number ),because the shipping company need CPF for item delivery.Kind regards✓发货前要取消交易还未发货Thank your for buying our item and our payment has been received.We haven’t shipped out your item ,if you don’t want it , we will operate according to the following steps:1)We will not ship the item and issue you full refund ;2)at the same time ,we will send you a request to cancel the transaction ;3)then please accept the request so that we can ask for the ebay fee for your order.Thank you for your time to confirm this .then we will refund you ASAP .Kind regards已经发货Thank your for buying our item and our payment has been received.Sorry and sorry for any problem ,we usually ship the item within 8h after payment recived . Ttracking number :Tracking web:because of the web update ,you can track it within 24H.Just now we check and contact with the shipping carrier to intercept the parcel ,but failure to do that .My friend,there will be two choice for you :1）You can please refuse to sign for the pakeage,once we recived it ,we will issue you refund ; 2）Please sign for it then send the pakeage to our another customer address once you recive it .we will issue you full money once our another customer recived it .Our return policy:We can accept the item return during 60 days.And if it is the customer fault lead to return, then we will refund the money deduct the shipping costIf it is our fault lead to return, then we will refund you full money including the shipping cost.If you have any other questions, feel free to contact us.Kind regards✓发货前要换地址不可以换Thank your for buying our item and our payment has been received.My friend,Sorry for that acording to the ebay and paypal policy ,we must send you the item to your paypal address which you have already sent to us when you paid your item.the adress is as following:Buyer addressWe will/have shipped the item via Fedex/DPD,and then we will send the tracking number to you within todays .Thank you so much for your understanding . Kind regards可以换/客户坚决换Thank your for buying our item and our payment has been received.My friend,Sorry for that acording to the ebay and paypal policy ,we must send you the item to your paypal address which you have already sent to us when you paid your item.the adress is as following:Paypal addressBut we will send the item to your new address:new addressWe will/have shipped the item via Fedex/DPD,and then we will send the tracking number to you within todays .Thank you so much for your understanding . Kind regards客户问有没有发货✓没发Thank your for buying our item and our payment has been received.We will ship your item within 8h,and then we will send you a notification with tracking number information .Kind regards✓已经发Thank your for buying our item and our payment has been received.We have shipped the item to you.Thracking number :Tracking web:because of the web update ,you can track it within 24H.If you have any question , please don’t hesitate to contact us.Kind regads✓货物被退回，已经重发Thank your for buying our item and our payment has been received.We are so sorry to tell you that your item was returned by our the shipping carrier because of shipping problem .and we already upgraded the shipping service to the delivery company which will arrive at you more faster ,but it also costed more shipment cost ,we have paid all the shipment cost.Tracking number:Tracking web:because of the web update ,you can track it within 24H.By the way, Your item comes with two years warranty. So if your item has any problem within two years, please contact us, we are always here to service you.Kind regards✓货物已经被签收，客户说没有收到Thank your for buying our item and our payment has been received.We have shipped the item to your following address客户地址.Thracking number :Tracking web:Just now we track your pakeage and then it delivered on on 6 Mar 2011.Don’t worry about that ,my friend:1)could you please comfirm that if your family person or your neighbor sign for it ;because Sometimes shipping carrier will ask your family person or your neighbor to sign for the package instead of you.2)Please contact your local Fedex Carrier for the pakeage.Friend, do not worry. We are the top rated seller and we will resolve any problem for you.Kind regards✓货物在已经到达当地，还未妥投Thank your for buying our item and our payment has been received.We have shipped the item to your following address客户地址.Thracking number :Tracking web:Just now we track your pakeage and found it just arrived at your location ,could you please contact with location Fedex/post office for the pakeage ? or the package will be returned to us. please don't worry ,if you don't receive your item ,we will send you a new item to you or refund you all the money once we receive it .Our return policy:We can accept the item return during 60 days.And if it is the customer fault lead to return, then we will refund the money deduct the shipping costIf it is our fault lead to return, then we will refund you full money including the shipping cost.If you have any other questions, feel free to contact us.Kind regards✓货物在海关Thank your for buying our item and our payment has been received.We have shipped the item to your following addressWe have shipped the item to your following address客户地址.Thracking number :Tracking web:Just now we track your pakeage and found it arrived to your country custom, but they can't contact you for your item clear custom .There are two options :1.you can directly contact your country DHL for your item as soon as possible. Your country custom need your many dodument for your item clear custom.2.please tell us your correct phone number , we will submit it to the DHL for youritem clear custom.please reply us as soon as possible. thank you.Friend, do not worry. We are the trust seller and we will resolve this problem for you. And I think the problem maybe sometimes happen, but we will resolve it for you as soon as possible.Kind regards✓未授权付款回复客户Thank your for buying our item , we recived notification from paypal about your unauthorized payment .and your payment is hold by the paypal now.Could you please contact paypal to resolve your paypal account problem, and then paypal will release the payment to us. Once your payment is released , then we will send the item within one business day .If you have any question, please feel free to contact with us .Kind regards与物品描述不符✓物流运输包裹/机器破损/问题件不清晰第一步（要照片视频）：Sorry and sorry for any problems.We tested and pakeaged your item well and well before we send, but it still had the problem when you received it. Sorry and sorry again for this problem again.Friend, now the problem already happened, so I think the most importance is how to resolve it. Could you please give us the picture show the problem parts / video show the problem(You can upload the video to web then give us the video link), and describe the problem, then we will see the problem and know how to resolve it. The more detail that you show the problem, the more quickly we can resolve this problem for you.Your item comes with two years warranty. So if your item has any problem within two years, please contact us, we are always here to service you.Kind regards第二步（发配件能解决）：Dear friend,Thank you so much for taking time to write back to us. We get the reply from our technician it is clear that xx is fault judging from the Video or pictures you sent to us. We highly recommend you to replace the xx and this is the fast way to solve the problem out. If you would like, we will send the xx out for you ASAP.Last, if there is anything you concern or you have better idea, please do not hesitate to let us know. Thanks again for your cooperation and patience.Best regards!第三步（补偿款能解决）：Dear friend,Thank you for your email regarding the problem with the item you received (or with your order of Jan, 26th, 2014. We are so sorry you were subjected to such inconvenience and understand how frustrating it is to receive damaged good. Of course, we will be responsible for this whole issue and spare no effort to solve the problem out for you.First, we get the reply from our technician that it is better to test the machine first. If the machineis not functional, please help us take a video then our technician could judge which part is fault. We will definitely ship the new parts out for you ASAP.Second, If the machine works well except appearance damage, and you quite accept it, we would like to offer you 20USD as compensation. Meanwhile, we would also offer you a 10% discount on your next order, as a sign of our commitment to customer satisfaction.Last, if there is anything you concern or request, please feel free to contact us. We will be so glad to do everything we can do for you.We are looking forward to your reply at your early convenience.Best regards!第四步：换货解决/换货流程Dear friend,Thank you for writing back to us. We really appreciate your good communication and patience.We get the reply from our technician and the problem with the machine is quite complicated. So we accept the item returned to us and prepare to resend you a new one.First, we are really sorry for the inconvenience that we could not provide collection from domicile service due to our office is at China. Thanks for your understanding in advance.Second, much appreciate for returning the item for exchange a new one and we will pay the returning shipping cost and resending shipping cost Please return item to our address as following:stone bridge /TYT return (ETYT00000163) unit E10Explorer Voyager parkPortfield roadHilseaPO3 5FLPortsmouthUK:007779Note: Please Return item with TRACKING NUMBER.Please send us the tracking number and the receipt for the shipping cost once we ship the item out. Then we will keep tracking the package and resend you a new one immediately as soon as confirm the returned one is delivered to us.Last, if there is any problem or inconvenience, please feel free to contact us. We are looking forward to your reply at your early convenience.Best regards!第五步：退货解决/退货流程Dear friend,Thank you for writing back to us. We really appreciate your good communication and patience.We get the reply from our technician and the problem with the machine is quite complicated. So we accept the item returned to us and prepare to resend you a new one.First, we are really sorry for the inconvenience that we could not provide collection from domicile service due to our office is at China. Thanks for your understanding in advance.Second, much appreciate for returning the item for a full refund and we willpay the returning shipping cost.Please return item to our address as following:stone bridge /TYT return (ETYT00000163) unit E10Explorer Voyager parkPortfield roadHilseaPO3 5FLPortsmouthUK:007779Note: Please Return item with TRACKING NUMBER.Please send us the tracking number and the receipt for the shipping cost once we ship the item out. Then we will keep tracking the package and refund your full money and the shipping cost immediately as soon as confirm the returned one is delivered to us.Last, if there is any problem or inconvenience, please feel free to contact us. We are looking forward to your reply at your early convenience.Best regards!暂不发订单需加运费✓国外仓库缺货，从国内发需要加运费Thank your for buying our item.we are very and very sorry. In our item listing we promised send the item out within 1 business day. But I am very sorry we still do not delivery it.Sorry and sorry for any problem . Because this item is very and very popular, when you order the item, the item voltage 110V and plug special for your country already been out of stock.We already ordered this item from factory about 9 days ago. But it still will take about 8 days to be available for voltage 110V special for your country .I am very and very sorry for this again. Please don’t worry ,my friend,we are the beat trust seller , we can resove any problem foryou ,so there are to options for you .1)could you please wait about 8 days for the item available, once the item available, we willsend the item to you through Fedex with tracking number. And also we can refund you10USD a s compensation. because we feel very and very sorry for this transaction.2)We can ship it for our Chinese wearhouse within 2days via USPS ,it wil take 3-5 days to yourhand.Sorry for the stock problem. And hope that we can still have a chance to service you. And also from now on, all your question will be answer before the other question.Sorry and sorry again.Best Regards,✓高区需要加运费Dear VIKTOR,Thank you for buying the item for us. We are honored and pleased to do business with you. We have sent you two emails about the postage but got no reply from you. We guessed the emails failed to send to you. There is one problem about the postage and we need your help and understanding.All customers outside of UK, USA, AU, CA, DE, FR should contact us for shipping cost and shipping method before buy the item, because some countries locate in the most expensive zone and some countries can not delivery through EMS.Because your country locates in the eighth zone, the shipping cost is about twice than to USA, UK. We not only have no profit on the shipping cost, but also have 50% discount shipping cost. You can calculate shipping cost from web: <.cn/serviceguide/e-zi-fei-biao-zhun.html>. This item is 20.73 KG.Now I think we have the following option1. We can refund you full money. In this way, you do not lose any money. We pay for the entire fee for transaction and leave you positive feedback.2. You should add 157$ shipping cost for this item to our paypal account( <mailto:>). Once receive added shipping cost, we will send you item within 8 Hours through EMS. And also the tracking number will send to your email.Hope we can have the chance to service you. From now on, all your questions will be replied within 1 hour during working time and 8 hours out of working time before all other customers.If there is any problem or there is anything we can do for you, please feel free to contact us. We will be always happy to hear from you!Many thanks and Best Regards!✓跨站点购买加运费Dear friend,Thank you for buying from us. We are so sorry to inform you that we could not send the item from our US warehouse now. Since this kind of item is very popular in our US market, so when we received your payment, it was just out of stock. We've ordered the items from our factory urgently, but it still need three months to get it available. We've applied to our company about this matter. Now we decided to air freight the items from our China warehouse. Then we will send the item for you from our US warehouse as soon as possible. But the shipping costs will be much higher than its original budget. My friend, now you have follow options about this matter: 1.We could refund you full money of this transaction as soon as possible. And we will refund you extra 5USD to express our sincerely apology. 2.Please add 30GBP as extra shipping costs. Once we received the shipping costs, we will arrange the shipment for you immediately. It will take you 3-5 days to receive the items. Hope we have the honor to serve you. Wait for your reply.Best regards✓调错价格加运费Dear Teimuraz,Thank you for buying the item for us. We are very happy to have the honor to do business with you. We are so sorry for inform you that this item run out of stock at our UK warehouse.First, If you would like, we will cancel the order for you and refund your allyour full money and extra 10USD because we are so so sorry for wasting your time. If you still like our item, you could place the order again when it is in stock. We will inform you that if you do not mind and also we will definitely offer you a big discount.Second, We've applied to our company about this matter. Now we decided to air freight the items from our China warehouse. Then we will send the item for you from our US warehouse as soon as possible. But the shipping costs will be much higher than its original budget. If you do not mind add 30USD as extra shipping costs, we will arrange the shipment for you immediately. It will take you 5-7 days to receive the items. Hope we have the honor to serve you.Last, If you have any concern or any request, please feel free to contact us. Your understanding is much appreciated. We are looking forward to your earlyreply.Many thanks and kind regards两年保修期Your item comes with two years warranty. So if your item has any problem within two years, please contact us, we are always here to service you.美国Shipping lable✓告诉客户可以提供shipping lableThank you for your emial.We accept return policy and We will send you the shipping lable within 3 days ,then please。

如何有效跟进客户的外贸函电范文

如何有效跟进客户的外贸函电范文一、买家询盘为泛问所有产品询盘格式通常如下：Weare interested in all your products, could you please send us more informationand samples about your products and price list?可参考如下模板回复：DearSir/ Madam,Thanks for your inquiry at .We are professional supplier for plush toys at competitive price, located in Nanjing City, JiangsuProvince. Here is the attachment with some pictures of our products that maysuit your requirements, for more, please check our website, and select theproducts that you’re interested in.We have great interest in developing business with you, should you have anyinquiries or comments, we would be glad to talk in details through MSN：XXX\ mails or any way you like.(附件内容可挑选一些公司主打产品)客户泛泛咨询时，往往真实购买意图一般，除非其正好需要/感兴趣您现在的产品或您挑选出的主打产品。

对能给予继续回复的客户应继续重点追踪，没有回复的客户则可以考虑不必花费大量时间追踪。

二、买家询盘为针对公司具体产品发的询价此类询价目标性较强，真实有效性较高，需重点跟进。

跨境电商订单跟进邮件模板

跨境电商订单跟进邮件模板好的沟通能减少很多与买家之间不必要的纠纷，我们需要很好的利用我们的沟通方式，结合我们客观的优质产品和服务，大力提升交易量以及买家的回头率。

以上模板仅供参考，请结合具体订单和情况进行修改使用。

1.未付款订单的催款模板（请根据您产品自身特点对描述内容进行修改）Dear ***Wehave got your order of ***But it seemsthat the order is still there ' s anything I can help with the price,size,etc.,please feel free to con tact the payme nt is con firm the payme nt is con firmed」will process the order and ship it out as soon as !2.查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间Hi,***Thank you for your payme nt for orders ***We will be dispatchi ng these items with in the n ext 3 you have any questi ons or problems,c on tact us directly for help.3.填写了发货通知后告知买家当前状况，（订单号、发货单号、运输方式和发货日期）Hello,***Weare happy to tell you we have dispatched your order!You can track ing nu mber:***You can also track the delivery of your order yourself here:*** It usually takes about 30 days for your order arrive,but as this is the shopp ing season ,the logistics compa nies are very busy and some orders may take slightly Ion ger to arrive.If you have any questi ons or problems,c on tact us directly for help.4.超过5天还未更新物流信息，让买家再等待Dear ***,As we all kno w,it ' s the busiest part of the shopp ing seas onand the logistics companies are running at maximum capacity.Your delivery in formati on has not bee n updated yet,but don ' t worry-we will let you know as soon as an update is available. Thank you for your patie nee!5.货物退回，换物流方式重新给买家发货，并延长收货时间Hello,***Due to the overwhel ming dema nd for logistics this shopp ing seas on ,the orig inal dispatch has failed.Don ' t worry! We have already dispatched your order with a differentlogistics company. You can track the new delivery ofyour order here:We have also extended the time period for you to confirm delivery.If you have any questi ons or problems, con tact us directly for help.6.长时间在途，确认是否收到货物，减少买家未收到的担忧Hello, xxx,If you haven ' t received your order yet, please don ' t worry. Wejust checked the tracking information and it ' s on its way! Don' t worry about your moneyor your purchase either —if you do not receive your package, we will rese nd your order, oryou can apply for a full refu nd. If you have any questi ons or problems, con tact us directly forhelp.7.距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷。

跟进邮件（含五篇）

跟进邮件（含五篇）第一篇：跟进邮件客户说要跟别人合作了，你怎么回复？--跟踪中本来客户对大部分价格都接受了。

因为业务员受老板影响，语气比较生硬。

结果客户回复了这样一封邮件：Dear Alice, We are checking one company now.If it’s ok we are starting cooperation with it.I do hope we will work next time with some products.Best regards, Peter客户已经在暗示谈判正式破裂了。

虽然后面有句客套的安慰话，即便真的如此，也直接沦为备胎了。

此时，建议不要就此放弃。

无论如何，还要再努力一把。

第一步先再展现一下诚意，努力争取客户。

如果实在不行，至少要知道是怎么死的。

问问客户，你们哪里做得还不够，以便下次提高...或者，我们很重视同您的合作，怎样配合或者支持，才能让您更加满意呢？(或者成为你们的首选供应商呢？）...或者信誓旦旦，表表决心，下次你发询盘给我，我一定尽最大努力....第一封信可以这么回，看看客户反应，再说。

Dear XXX, Thanks a lot for your email letting me know that.It sounds you have a company as good proceeding now.Congratulations for that!(先展现一下肚量，目的也是不要把姿态放得太低）I have talked with our boss, he treasures you much as a very valuable customer.When you give us the chance to serve you, please be sure, we will make our best efforts to keep you always satisfied.Can you please give me a chance? I will prove to you that we are your best selection :-)Best regards, Alice最新进展：客户回复了一个字“OK“此时应该怎么回复呢？客户没有说这次订单考虑，也没有说下次订单考虑。

外贸B2C客服邮件范本-英文

售前邮件模板自取pick upThanks for your email.We are so sorry for that our company policy don't accept to pick up by customer, please don’t worry , we will test and pakeage your order well and well before we send it .Thank you for your understanding.If you have any other questions, feel free to contact us.Best Regards运费高higher shipping costThanks for your email.We marked the shipping cost higher because the ebay fee charged by the item price but not the shipping cost.Then we marked the shipping cost higher . But our total price (price +shipping cost) is the lowest price on eBay. My friend you just need see the totalprice(price+shipping cost) .If you have any other questions, feel free to contact us.Best Regards保修How to Warranty?Thanks for your email.This item is the top-quality. So during 2 years warranty time, mostly it will not have any problem. If it has the problem, we will send you the replacement to replace it. Mostly it will be resolved. Finally, if the problem still can not be resolved, then please send item back to us and then we will exchange a new one or refund you once we receive it.If you have any other questions, feel free to contact us.Best RegardsWe have a professional technical support group for all the item selling. If you need any assistance on your item problem, please do not hesitate to contact us, our technical support will be there to assist you. And if you have more questions about the motor or there is anything we can do for you, please feel free to contact us. We are always happy to hear from you. Kind regards!退货政策Return policyThank Thanks for your email.We can accept the item return during 60 days.And if it is the customer fault lead to return, then we will refund the money deduct the shipping costIf it is our fault lead to return, then we will refund you full money including the shipping cost.If you have any other questions, feel free to contact us.Kind regards电压/插头voltage/ plugThanks for your email.The item suits for your country power voltage and your country plug.If you have any other questions, feel free to contact us.Kind regards为什么拒绝offerThanks for your email.wecan’t accept your offer because Our total price (price + shipping cost) already is the lowest price on eBay.It is nearly no profit sale. Hope that you can understand. We will provide the best service to you including the delivery service and warranty service.If you have any other questions, feel free to contact us.Kind regards询价/报价✓第一次询价Ths for your email and your interest in our item.We will ship the item to you with tracking number within 8h once your payment cleared . The total price (shipping cost + price) for1 piece is XXX USD/GBP. It will take about 3-5 days to your hand. After we send out the item, then we will send you the tracking number within 2days. If you have any other questions, feel free to contact us.Kind regards✓还价Ths for your email and your interest in our item.Our total price (price + shipping cost) already is the lowest price on eBay. It is nearly no profit sale. Hope that you can understand. We will provide the best service to you including the delivery service and warranty service.If you have any other questions, feel free to contact us.Kind regards✓买多个是否有折扣Ths for your email and your interest in our item.Our total price (price + shipping cost) already is the lowest price on eBay. It is nearly no profit sale. Now we can give you only XX USD/GBP further discount. So the total price(Price+Shipping cost) for XX pieces is XXX USD USD/GBP. We will provide the best service to you including the delivery service and warranty service.If you have any other questions, feel free to contact us.Kind regards付款方式Payment methodThs for your email .We accept the paypal, credit card, western union, and bank wire transfer payment.Fisrt, Paypal information:Our paypal account is . also we can send you the paypal invoice and then you pay for it.Second, Credit card:You can pay for the paypal invoice directly using your credit card.Third , Credit card information:First name: QiliLast name: JiangCountry: ChinaCity: ShanghaiThe last , Bank wire transfer information:Bank Name: Bank of ChinaBank Branch: BANK OF CHINA, SHANGHAI, MEILONG SUB-BRANCHSWIFT Code: BKCHCNBJ300Bank Account Number: 6046561Bank Account Holder Name: Jiao RumeiBank Account Holder Address:No.67, Lane 1305, LongWu Road, XuHui District,ShangHai, ChinaBank Account Holder Phone Number:If you have any other questions, feel free to contact us.Kind regardsPaypal付款不成功Sorry and sorry for any problem .Now you can resolve the problem from the following two method. You can choose one method.发货✓发货方式和仓库/shipping method and wearhouseThs for your email and your interest in our item.We will ship the item to you via Fedex /EMS with tracking number. It will take about 3-5 days to your hand. After we send out the item, then we will send you the tracking number within 2days.If you have any other questions, feel free to contact us.Kind regards✓客户要求发其他物流Thank you for your email.Usually we ship the item per FEDEX or UPS from our US/UK warehouse. But if you need and we will change to ship by DHL for you.Also you need to pay for xxUSD extra shipping cost caused by DHL(because per DHL the shipping cost will be higher)So if you are agree about that, the total price will be 315USD/GBP (the item price+the shipping cost per DHL)Now you can buy the item on eBay , we will send you the ebay invoice .and then you can pay for it ,you can leave us a eBay note after you pay for it .If you have any other questions, feel free to contact us.Kind regards✓部分国家不发货Thank you for your email.We are very sorry to tell you that, we couldn't send this item to your contour because of custom problemSorry about that. And we hope you can understand us.hope we can do business in the future!Best Regards是否有说明书Thank you for your email.Yes, we will provide professional instruction in English .If you have any other questions, feel free to contact us.Kind regards是否有关税tax✓无关税国家Thank you for your email.We already sent thousands of quantity packages to your country. Do not have any package be charged tax. So we guarantee it is no tax to your country. Or we will pay for it for you.If you have any other questions, feel free to contact us.Kind regards✓可能产生关税的国家Thank you for your email.We will mark the item at the lower value for you so that you do not need to pay for the tax or only need to pay for a little tax.If you have any other questions, feel free to contact us.Kind regards询问品名后标注的字母意义Thank you for your email.Thank you for your email and the letter a, b, c after the item title.The listings’ items are exactly the same item. We use the letter a, b, c … at the end of the listing title to mark it as the different day listing. The items are exactly the same item.If you have any other questions, feel free to contact us.Kind regards未付款✓要取消交易Thank you for your email.Sorry and sorry for any problem , because ebay system will open an unpaid item case for all the orders automatically that haven’t been paid within 8days ,and It must be closed automatically after 4 days.please don’t worry,there is no any problem with your eBay account.If you have any other questions, feel free to contact us.Kind regards✓未付款case（未关闭）Thank you for your email.We are so sorry for the inconvenience but we have to explain to you that we do not mean to open the case to you. It is ebay system will open an unpaid item case for all the orders automatically that haven’t been paid within 8days ,and It must be closed automatically after 4 days.please don’t worry,there is no any problem with your eBay accountAnd Just now we check your order and found it will closed within X daysIf you have any other questions, feel free to contact us.Kind regards✓未付款case（已关闭）Thank you for your email.We are so sorry for the inconvenience but we have to explain to you that we do not mean to open the case to you. It is ebay system automatically will open an unpaid item case for all the orders that haven’t been paid within 8days ,and It must be closed automatically after 4 days.please don’t worry,there is no any problem with your eBay accountAnd Just now we check your order and found the unpaid item case has been closed.If you have any other questions, feel free to contact us.Kind regardsamazon其他卖家Thank you for your email.Your email has been recieved and will be replied soon when it is available.Kind regards客户问是否包含增值税VATThank you for your email .sorry and sorry for this problem that our total price do not include the VAT.If you have any question please feel free to contact with us .Kind regards春节回复客户Dear Sir or Madam:Thanks for your email.Because the international time is different. We are midnight when you are daytime .It is the Chinese Spring Festival Holiday from Jau 30th to Feb 4th in Chinese. All the sellers do not work in our country during Chinese Spring Festival Holiday.1. If you send us the email, we will reply your email within 2 days .2. If you want to buy the item, we will send out all the items on 29 January. If you are very urgent, please email us, we will send the item according to your request.3. If you already received your item and your item has any problem, please email us the problem in detail, we will reply your email within 2 days.4. If you have the urgently thing , please call us 0086 (Pacific Time: 0:00 – 7:00 and 19:00 – 24:00)Thanks for your waiting!Have a good day!售后邮件模板通知客户不要开投诉/差评✓EbayPlease DO NOT OPEN EBAY CASE OR LEAVE NEGATIVE FEEDBACK before we resolve problem for you .or If you have any question with item, please contact with us by email or by phone, we are the best trust seller ,we can resolve any problem for you .Tel: 0086 or 0086 .Your item comes with two years warranty. So if your item has any problem within two yea rs, please do not hesitate to contact us, we are always here to service you.✓AmaoznPlease do not open the A-to-Z cliam or leave negative Neutral feedback before we resolve problem for you .or If you have any question with item, please contact with us by email or by phone, we are the best trust seller ,we can resolve any problem for you .Tel: 0086 or 0086 .Your item comes with two years warranty. So if your item has any problem within two yea rs, please do not hesitate to contact us, we are always here to service you.发货前✓发货前要电话Thank your for buying our item and our payment has been received. please send us your telephone number, when the item arrive to you ,the shipping carrier can contact you to sign for your item.Kind regards✓发货前要税号Thank your for buying our item and our payment has been received. please send us your CPF (tax number ),because the shipping company need CPF for item delivery.Kind regards✓发货前要取消交易还未发货Thank your for buying our item and our payment has been received.We haven’t shipped out your item ,if you don’t want it , we will operate according to the following steps:1)We will not ship the item and issue you full refund ;2)at the same time ,we will send you a request to cancel the transaction ;3)then please accept the request so that we can ask for the ebay fee for your order.Thank you for your time to confirm this .then we will refund you ASAP .Kind regards已经发货Thank your for buying our item and our payment has been received.Sorry and sorry for any problem ,we usually ship the item within 8h after payment recived . Ttracking number :Tracking web:because of the web update ,you can track it within 24H.Just now we check and contact with the shipping carrier to intercept the parcel ,but failure to do that .My friend,there will be two choice for you :1）You can please refuse to sign for the pakeage,once we recived it ,we will issue you refund ; 2）Please sign for it then send the pakeage to our another customer address once you recive it .we will issue you full money once our another customer recived it .Our return policy:We can accept the item return during 60 days.And if it is the customer fault lead to return, then we will refund the money deduct the shippingcostIf it is our fault lead to return, then we will refund you full money including the shipping cost.If you have any other questions, feel free to contact us.Kind regards✓发货前要换地址不可以换Thank your for buying our item and our payment has been received.My friend,Sorry for that acording to the ebay and paypal policy ,we must send you the item to your paypal address which you have already sent to us when you paid your item.the adress is as following:Buyer addressWe will/have shipped the item via Fedex/DPD,and then we will send the tracking number to you within todays .Thank you so much for your understanding . Kind regards可以换/客户坚决换Thank your for buying our item and our payment has been received.My friend,Sorry for that acording to the ebay and paypal policy ,we must send you the item to your paypal address which you have already sent to us when you paid your item.the adress is as following:Paypal addressBut we will send the item to your new address:new addressWe will/have shipped the item via Fedex/DPD,and then we will send the tracking number to you within todays .Thank you so much for your understanding . Kind regards客户问有没有发货✓没发Thank your for buying our item and our payment has been received.We will ship your item within 8h,and then we will send you a notification with tracking number information .Kind regards✓已经发Thank your for buying our item and our payment has been received.We have shipped the item to you.Thracking number :Tracking web:because of the web update ,you can track it within 24H.If you have any question , please don’t hesitate to contact us.Kind regads✓货物被退回，已经重发Thank your for buying our item and our payment has been received.We are so sorry to tell you that your item was returned by our the shipping carrier because of shipping problem .and we already upgraded the shipping service to the delivery company which will arrive at you more faster ,but it also costed more shipment cost ,we have paid all the shipment cost.Tracking number:Tracking web:because of the web update ,you can track it within 24H.By the way, Your item comes with two years warranty. So if your item has any problem within two years, please contact us, we are always here to service you.Kind regards✓货物已经被签收，客户说没有收到Thank your for buying our item and our payment has been received.We have shipped the item to your following address客户地址.Thracking number :Tracking web:Just now we track your pakeage and then it delivered on on 6 Mar 2011.Don’t worry about that ,my friend:1)could you please comfirm that if your family person or your neighbor sign for it ;because Sometimes shipping carrier will ask your family person or your neighbor to sign for the package instead of you.2)Please contact your local Fedex Carrier for the pakeage.Friend, do not worry. We are the top rated seller and we will resolve any problem for you.Kind regards✓货物在已经到达当地，还未妥投Thank your for buying our item and our payment has been received.We have shipped the item to your following address客户地址.Thracking number :Tracking web:Just now we track your pakeage and found it just arrived at your location ,could you please contact with location Fedex/post office for the pakeage ? or the package will be returned to us. please don't worry ,if you don't receive your item ,we will send you a new item to you or refund you all the money once we receive it .Our return policy:We can accept the item return during 60 days.And if it is the customer fault lead to return, then we will refund the money deduct the shipping costIf it is our fault lead to return, then we will refund you full money including the shipping cost.If you have any other questions, feel free to contact us.Kind regards✓货物在海关Thank your for buying our item and our payment has been received.We have shipped the item to your following addressWe have shipped the item to your following address客户地址.Thracking number :Tracking web:Just now we track your pakeage and found it arrived to your country custom, but they can't contact you for your item clear custom .There are two options :1.you can directly contact your country DHL for your item as soon as possible. Your country custom need your many dodument for your item clear custom.2.please tell us your correct phone number , we will submit it to the DHL for youritem clear custom.please reply us as soon as possible. thank you.Friend, do not worry. We are the trust seller and we will resolve this problem for you. And I think the problem maybe sometimes happen, but we will resolve it for you as soon as possible.Kind regards✓未授权付款回复客户Thank your for buying our item , we recived notification from paypal about your unauthorized payment .and your payment is hold by the paypal now.Could you please contact paypal to resolve your paypal account problem, and then paypal will release the payment to us. Once your payment is released , then we will send the item within one business day .If you have any question, please feel free to contact with us .Kind regards与物品描述不符✓物流运输包裹/机器破损/问题件不清晰第一步（要照片视频）：Sorry and sorry for any problems.We tested and pakeaged your item well and well before we send, but it still had the problem when you received it. Sorry and sorry again for this problem again.Friend, now the problem already happened, so I think the most importance is how to resolve it. Could you please give us the picture show the problem parts / video show the problem(You can upload the video to web then give us the video link), and describe the problem, then we will see the problem and know how to resolve it. The more detail that you show the problem, the more quickly we can resolve this problem for you.Your item comes with two years warranty. So if your item has any problem within two years, please contact us, we are always here to service you.Kind regards第二步（发配件能解决）：Dear friend,Thank you so much for taking time to write back to us. We get the reply from our technician it is clear that xx is fault judging from the Video or pictures you sent to us. We highly recommend you to replace the xx and this is the fast way to solve the problem out. If you would like, we will send the xx out for you ASAP.Last, if there is anything you concern or you have better idea, please do not hesitate to let us know. Thanks again for your cooperation and patience.Best regards!第三步（补偿款能解决）：Dear friend,Thank you for your email regarding the problem with the item you received (or with your order of Jan, 26th, 2014. We are so sorry you were subjected to such inconvenience and understand how frustrating it is to receive damaged good. Of course, we will be responsible for this whole issue and spare no effort to solve the problem out for you.First, we get the reply from our technician that it is better to test the machine first. If the machine is not functional, please help us take a video then our technician could judge which part is fault. We will definitely ship the new parts out for you ASAP.Second, If the machine works well except appearance damage, and you quite accept it, we would like to offer you 20USD as compensation. Meanwhile, we would also offer you a 10% discount on your next order, as a sign of our commitment to customer satisfaction.Last, if there is anything you concern or request, please feel free to contact us. We will be so glad to do everything we can do for you.We are looking forward to your reply at your early convenience.Best regards!第四步：换货解决/换货流程Dear friend,Thank you for writing back to us. We really appreciate your good communication and patience.We get the reply from our technician and the problem with the machine is quite complicated. So we accept the item returned to us and prepare to resend you a new one.First, we are really sorry for the inconvenience that we could not provide collection from domicile service due to our office is at China. Thanks for your understanding in advance.Second, much appreciate for returning the item for exchange a new one and we will pay the returning shipping cost and resending shipping cost Please return item to our address as following:stone bridge /TYT return (ETYT00000163) unit E10Explorer Voyager parkPortfield roadHilseaPO3 5FLPortsmouthUK:779Note: Please Return item with TRACKING NUMBER.Please send us the tracking number and the receipt for the shipping cost once we ship the item out. Then we will keep tracking the package and resend you a new one immediately as soon as confirm the returned one is delivered to us.Last, if there is any problem or inconvenience, please feel free to contact us. We are looking forward to your reply at your early convenience.Best regards!第五步：退货解决/退货流程Dear friend,Thank you for writing back to us. We really appreciate your good communication and patience.We get the reply from our technician and the problem with the machine is quite complicated. So we accept the item returned to us and prepare to resend you a new one.First, we are really sorry for the inconvenience that we could not provide collection from domicile service due to our office is at China. Thanks for your understanding in advance.Second, much appreciate for returning the item for a full refund and we will pay the returning shipping cost.Please return item to our address as following:stone bridge /TYT return (ETYT00000163) unit E10Explorer Voyager parkPortfield roadHilseaPO3 5FLPortsmouthUK:779Note: Please Return item with TRACKING NUMBER.Please send us the tracking number and the receipt for the shipping cost once we ship the item out. Then we will keep tracking the package and refund your full money and the shipping cost immediately as soon as confirm the returned one is delivered to us.Last, if there is any problem or inconvenience, please feel free to contact us. We are looking forward to your reply at your early convenience.Best regards!暂不发订单需加运费✓国外仓库缺货，从国内发需要加运费Thank your for buying our item.we are very and very sorry. In our item listing we promised send the item out within 1 business day. But I am very sorry we still do not delivery it.Sorry and sorry for any problem . Because this item is very and very popular, when you order the item, the item voltage 110V and plug special for your country already been out of stock.We already ordered this item from factory about 9 days ago. But it still will take about 8 days to be available for voltage 110V special for your country .I am very and very sorry for this again.Please don’t worry ,my friend,we are the beat trust seller , we can resove any problem foryou ,so there are to options for you .1)could you please wait about 8 days for the item available, once the item available, we willsend the item to you through Fedex with tracking number. And also we can refund you10USD a s compensation. because we feel very and very sorry for this transaction.2)We can ship it for our Chinese wearhouse within 2days via USPS ,it wil take 3-5 days to yourhand.Sorry for the stock problem. And hope that we can still have a chance to service you. And also from now on, all your question will be answer before the other question.Sorry and sorry again.Best Regards,✓高区需要加运费Dear VIKTOR,Thank you for buying the item for us. We are honored and pleased to do business with you. We have sent you two emails about the postage but got no reply from you. We guessed the emails failed to send to you. There is one problem about the postage and we need your help and understanding.All customers outside of UK, USA, AU, CA, DE, FR should contact us for shipping cost and shipping method before buy the item, because some countries locate in the most expensive zone and some countries can not delivery through EMS.Because your country locates in the eighth zone, the shipping cost is about twice than to USA, UK. We not only have no profit on the shipping cost, but also have 50% discount shipping cost. You can calculate shipping cost from web: <>. This item is 20.73 KG.Now I think we have the following option1. We can refund you full money. In this way, you do not lose any money. We pay for the entire fee for transaction and leave you positive feedback.2. You should add 157$ shipping cost for this item to our paypal account( <mailto:>). Once receive added shipping cost, we will send you item within 8 Hours through EMS. And also the tracking number will send to your email.Hope we can have the chance to service you. From now on, all your questions will be replied within 1 hour during working time and 8 hours out of working time before all other customers.If there is any problem or there is anything we can do for you, please feel free to contact us. Wewill be always happy to hear from you!Many thanks and Best Regards!✓跨站点购买加运费Dear friend,Thank you for buying from us. We are so sorry to inform you that we could not send the item from our US warehouse now. Since this kind of item is very popular in our US market, so when we received your payment, it was just out of stock. We've ordered the items from our factory urgently, but it still need three months to get it available. We've applied to our company about this matter. Now we decided to air freight the items from our China warehouse. Then we will send the item for you from our US warehouse as soon as possible. But the shipping costs will be much higher than its original budget. My friend, now you have follow options about this matter: 1.We could refund you full money of this transaction as soon as possible. And we will refund you extra 5USD to express our sincerely apology. 2.Please add 30GBP as extra shipping costs. Once we received the shipping costs, we will arrange the shipment for you immediately. It will take you 3-5 days to receive the items. Hope we have the honor to serve you. Wait for your reply.Best regards✓调错价格加运费Dear Teimuraz,Thank you for buying the item for us. We are very happy to have the honor to do business with you. We are so sorry for inform you that this item run out of stock at our UK warehouse.First, If you would like, we will cancel the order for you and refund your all your full money and extra 10USD because we are so so sorry for wasting your time. If you still like our item, you could place the order again when it is in stock. We will inform you that if you do not mind and also we will definitely offer you a big discount.Second, We've applied to our company about this matter. Now we decided to air freight the items from our China warehouse. Then we will send the item for you from our US warehouse as soon as possible. But the shipping costs will be much higher than its original budget. If you do not mind add 30USD as extra shipping costs, we will arrange the shipment for you immediately. It will take you 5-7 days to receive the items. Hope we have the honor to serve you.Last, If you have any concern or any request, please feel free to contact us. Your understanding is much appreciated. We are looking forward to your earlyreply.Many thanks and kind regards。

跟进客户邮件模板

跟进客户邮件模板报价后好几天没回复。

可以询问是否收到，收到了对价格有什么看法对产品有什么建议。

Sample one:Dear xxSorry to trobule you.Several days no news from you have you got my enquiry for xxxx Fully understand that you are too busy to reply we are still await for your need your feedback to go ahead. Thank you in advance. Many thanks and best regards. xxx2, sample 1 发出去后如果客户还没回复就这样跟进。

因为报价单里面有对价格限制有效期所以可以以此跟踪 Sample two: Dear xxxx Hope everything goes well !We are in receipt of your inquiry dated on xxx and quote you as>follow: XXXXXXX . pls kindly check whether price is workable Becasue price will be invalid on xxxx. Wish we will promote business. Best regards. xxxxx3, 如果碰到节假日也可以跟踪下。

sample 3wk_ad_begin({pid : 21});wk_ad_after(21, function(){$('.ad-hidden').hide();}, function(){$('.ad-hidden').show();});Dear XXXX)Sorry for re-troubling you.pls find my pervious email you kindly check by return today Because we will on holiday from xx to xx and my email access may be limited. Thank you in advance. Bset regards. XXXX 4,如果客户遇到客户国家节日也可以借此恭维一番。

2023年销售跟进电子邮件模板

2023年销售跟进电子邮件模板Dear valued customers,We hope this email finds you well. As we approach the end of the year, we would like to take a moment to thank you for your continued business and support throughout 2023. We are committed to providing you with the best possible products and services, and we appreciate your loyalty to our brand.As part of our ongoing efforts to improve our customer experience, we wanted to reach out and provide you with a 2023 Sales Follow-up Email template that can help you stay on top of your customer interactions as the year comes to a close. This template has been designed to help you streamline your sales process and maintain strong relationships with your customers.Please find below the template for your reference:[INSERT TEMPLATE HERE]We hope you find this template useful and we encourage you to customize it to your specific needs. We wish you the best of luck as you work to close out the year strong. If you have any questions or concerns about this template or any other sales-related matters, please do not hesitate to contact us.Best regards,[Your Company]。