酒店服务指南(中英文版) (1)

Caban快捷酒店服务指南(全)带英文

Caban服务指南入住登记全天24小时随时办理入住登记，若预定客人提前入住，需电话通知总台。

退房手续退房结账时间为每天中午12：00以前，若需推迟请拨打0与前台联系。

延迟退房收费标准如下：下午6：00以前，加收半天房费；下午6：00以后，加收一天房费。

洗衣服务酒店提供洗衣服务，若需此项服务，请你在每天中午12：00前将衣物送至前台，送回时间请咨询前台（详见《Caban服务-洗衣服务单》）。

物品借用酒店可向您提供吹风机、转换插座、针线包、熨斗等物品借用服务，若需服务请拨打0与前台联系。

商务服务酒店可提供打字、复印、传真、火车票、飞机票代理、行李寄存等服务，若需服务请拨打0与前台联系。

Caban Service GuideCheck inCheck in time is for a full 24 hours,if Early check-in，please contact front desk.Check-outCheck-out time is 12:00 o'clocknoon.Please dial"0"if you want to postpone it.An additional 50%of the daily room rate will be charged for extended check out up until 6:00p.m.A fuul day room rental charge will be applied.Laundry ServicePlease take your clouthes to the front desk before 12:00 o'clocknoon,if you have it washed and ironed.Articles RentalHair driers,adapter socket,sewing kit,iron can be rented.Please dial"0"for assistance.Business ServiceIf you want to type,photo copy,fax,booking tickets,store luggage,please dial"0" contact with front desk.Caban服务指南贵重物品寄存您在店逗留期间，为安全起见请将您的现金和贵重物品存放在前台保险箱内，否则由此而发生的物品丢失、损坏或被盗，本酒店不承担相关责任或赔偿。

酒店服务指南(参考10份)

酒店服务指南(参考10份)酒店服务指南(参考10份)酒店服务指南（一）：入住酒店客房我们的承诺: 让客人在到达酒店时，感受到舒适、受欢迎和放心1、早上七点到晚上十一点间，酒店大门前必须有穿着整齐制服的员工来迎接客人。

2、客人等候服务的时光或等候员工向其解释的时光不超过三分钟。

3、欢迎客人时应使用酒店的名字。

4、与客人确认房型，离店日期，非吸烟房或吸烟房及房价。

5、与客人确认酒店会员号。

若客人尚未入会，员工须告知入会的优惠条件并主动供给入会登记表格。

6、向酒店会员解释快速退房的手续。

7、与客人确认航空公司荣誉会员号。

若系统中无此信息，则提议客人用其酒店会员卡，并向其解释双重奖励。

8、若客人曾下榻过酒店，须根据客人已有的信息提及客人的一些习惯，让其感觉是酒店尊贵的客人。

9、须清晰地写下房号并明确地指给客人看，而不是口头告知。

10、向客人指明通向客房的方向，并祝客人居住愉快。

11、所有客人都须得到行李搬运的服务，至少有一名行李员随时供给服务。

12、在不耽误客人时光的前提下，向客人介绍酒店的一至两个主要特点。

13、陪同客人到房间时，须为客人提包裹，箱子和外衣。

14、陪同客人进房间时，须向客人提及客房中一致两个有可能被忽视的特点。

15、当有客人排长队现象时，除增加人手加快服务外，应有一名员工在长队旁供给服务和帮忙。

酒店服务指南（二）：礼貌我们的承诺：时刻供给个性化的服务1、无论何时何地，遇上客人都须微笑着主动问候。

2、尽可能用客人的母语来问候客人。

若不明白客人的国籍或不懂他们的语言，须微笑着用自我的语言去问候。

3、即使你正忙着或有许多客人在你面前，仍须密切关注周围的情形。

当有其他客人在附近或走近你，须放下工作，微笑着问候客人。

4、当你和客人交谈时，要坚持目光交流，且很自然地(不机械地)用客人的名字温和地称呼对方。

5、当你帮忙客人完成一件事情，告诉客人你的名字并询问客人是否还需要其它服务。

6、当与小孩打交道时，不要忽略他们，避免用第三人称提到小孩子，如可能的话，应蹲下身子与他们直接交流。

中小酒店专用服务指南内页(中英文版)

尊敬的宾客：欢迎您入住****酒店！酒店全体员工将为您提供最真诚、最温情的服务，我们强烈希望您会有一个愉悦而又难忘的入住体验。

为了确保您入住期间的舒适、便利，我们特此为您介绍酒店的各项设施和服务。

如果您希望获取更多的信息，敬请随时与酒店前台联系。

我们将努力做好每项服务以使您有一个舒适轻松的住宿体验。

同时，我们非常重视每一位客人对酒店服务及设施的反馈意见，希望您能在入住期间将您的反馈意见告知我们，这将有助于我们更好地改善酒店的设施并持续地提高我们的服务水平。

衷心祝愿您入住愉快，万事顺心！酒店总经理Dear Guests,Welcome to Hotel! All our colleagues are committed to provide our guests honestly and friendly service. We do hope your stay is an enjoyable and memorable one.In this Directory of Services, our facilities and services available are introduced. Please contact the Reception if you require any further information.We value our guests’feedback and comments which are of vital importance to us in improving the standards of service and hospitality to our guests. Please feel free to tell us to during you stay with us.Once again, wish you a pleasant stay with us.General Manager服务指南DIRECTORY OF SERVICES分机号码EXT.前台FRONT DESK行李服务BELL SERVICE 前台接待处每天24小时值班。

云泽假日商务酒店服务指南(中英文版)

云泽假日商务酒店热忱欢迎阁下光临尊敬的宾客：欢迎您下榻宜昌云泽假日商务酒店！您的到来，我们酒店全体员工都感到非常荣幸,此《服务指南》为您详细介绍了酒店的各项服务及设施。

若您有什么需要，请直接与饭店各部门联系，我们将竭诚为您效劳.在云泽假日商务酒店,您是我们的第一关注,我们将为您提供尽善尽美的服务，让您在云泽假日商务酒店处处都看到温馨的微笑.如果您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写“宾客意见表"，我们会立即改进，因为您的满意就是我们的最终目标。

最后,希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢!云泽假日商务酒店总经理Ze holiday Traders Hotel warmly welcome your visit Distinguished guests：Welcome you to Yichang Ze holiday Traders Hotel！Your arrival，our hotel staff to feel very honored, this " service guide " for your details of hotel services and facilities。

If there is anything you need, please contact directly with each department of the hotel，we will be happy to serve you。

In Ze holiday Traders Hotel，you are our first concern，we will provide you with the service allows you to reach the acme of perfection, Ze holiday Traders Hotel everywhere smile。

酒店服务指南中英文版1DOC

服务指南THE SERVICE GUIDE目录总经理致辞大堂服务LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．信用卡Credit Card6．退房时间Check-out Time7．客房门卡Room Card8．行李服务Luggage Service9．大堂保险箱Lobby Safe box10．商务中心Business Center11．残疾人士设施Handicapped Facilities12．着装Dressing13．停车Parking客房服务GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．电话Telephone11．电吹风Hair Dryer12．电熨斗/烫衣板Iron / Iron Board13．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 14．失物招领Lost And Found15．电视节目TV Channel16．网上漫游Internet Service17．空气调节Air Conditioner18．电源总开关Energy Saver19．电源说明Power Supply20．紧急情况Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．中餐厅Chinese Restaurant3．送餐服务Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施comply with the measures2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国内、国际直拨须知IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临湛江富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。

酒店服务指南英语

酒店服务指南英语Welcome to our luxurious hotel, where your comfort and satisfaction are our top priorities. Our service guide is designed to ensure that your stay is as enjoyable as possible, providing you with a seamless experience from check-in to check-out.Our front desk is available 24/7 to assist you with any inquiries or requests you may have. Whether you needdirections to local attractions, recommendations for dining,or assistance with travel arrangements, our knowledgeablestaff is here to help.For your convenience, we offer a variety of in-room amenities, including high-speed Wi-Fi, a minibar stocked with your favorite beverages, and a state-of-the-art entertainment system. Should you require anything else, our housekeeping team is on standby to cater to your needs.Our hotel also boasts a range of facilities to enhanceyour stay. From our fully equipped fitness center to our tranquil spa, we have everything you need to unwind and recharge. If you're looking to explore the local cuisine, our on-site restaurant offers a diverse menu of dishes preparedby our award-winning chef.For business travelers, we provide meeting rooms equipped with the latest technology, ensuring that your presentationsand meetings run smoothly. Additionally, our concierge service can assist with any business-related needs, from arranging transportation to securing tickets for events.Safety is of utmost importance to us. Our security team is vigilant, ensuring a safe environment for all our guests. In case of emergencies, our staff is trained to respond promptly and efficiently.We understand that sometimes plans change, and we offer flexible cancellation policies to accommodate your needs. Should you need to alter your reservation, our front desk staff will be more than happy to assist you.At our hotel, we strive to provide an unforgettable experience that exceeds your expectations. We look forward to welcoming you and making your stay a memorable one.。

酒店住宿服务流程及服务细节

酒店住宿服务流程及服务细节（中英文版）Title: Hotel Accommodation Service Process and DetailsTitle: 酒店住宿服务流程及服务细节Section 1: ReservationSection 1: 预订To begin with, guests are required to make a reservation either through the hotel"s website or by contacting the front desk.For international guests, it is essential to provide passport details for identification purposes.In China, guests usually provide their ID cards for the same reason.首先，客人需要通过酒店网站或联系前台进行预订。

对于国际客人，提供护照信息用于身份识别是非常必要的。

在中国，客人通常需要提供身份证件以作同样的用途。

Section 2: Check-InSection 2: 办理入住Once the reservation is confirmed, guests arrive at the hotel and proceed to the front desk to check in.Here, the staff will verify the reservation, collect the payment, and provide the guest with keys to their room.Additionally, the staff will brief the guest on the hotel"s facilities and services.预订确认后，客人到达酒店并前往前台办理入住。

酒店服务指南(中英文版) (1)

服务指南THE SERVICE GUIDE目录总经理致辞大堂服务LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．信用卡Credit Card6．退房时间Check-out Time7．客房门卡Room Card8．行李服务Luggage Service9．大堂保险箱Lobby Safe box10．商务中心Business Center11．残疾人士设施Handicapped Facilities12．着装Dressing13．停车Parking客房服务GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．电话Telephone11．电吹风Hair Dryer12．电熨斗/烫衣板Iron / Iron Board13．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 14．失物招领Lost And Found15．电视节目TV Channel16．网上漫游Internet Service17．空气调节Air Conditioner18．电源总开关Energy Saver19．电源说明Power Supply20．紧急情况Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．中餐厅Chinese Restaurant3．送餐服务Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施comply with the measures2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国内、国际直拨须知IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临湛江富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。

客房服务指南中英文

目录一、总经理致词Welcome Speech∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙2二、“绿色通道”一键式服务Service Centre∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙3三、客用设施Guest Facilities ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙4四、餐饮指南Food＆Beverage Guid∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙8五、会议设施Conference Facilities ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙9六、康乐中心Recreation Center &商品部Shop Center ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙11七、电话指南Telephone Guide∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙13八、外宾须知FOREIGNGUEST∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙18九、客用品损坏赔偿价目表Guest Service Items Compensate Price List∙∙∙∙∙∙∙20 十创建绿色酒店，倡导绿色消费Respond to Green Olympic, Promote Green Service, and Call for Green Consumptio∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙25尊敬的宾客：非常荣幸地欢迎您下榻金潮玉玛国际酒店！我谨代表本人及酒店全体员工向您表示热烈的欢迎并致以诚挚的问候！衷心地希望您在住店期间身心愉悦！金潮玉玛国际酒店致力于为您提供高水准富于人性化的精细服务，使您的每个需求能够得到完美解决。

酒店服务指南(中英文版) (1)

服务指南THE SERVICE GUIDE目录总经理致辞大堂服务LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．信用卡Credit Card6．退房时间Check-out Time7．客房门卡Room Card8．行李服务Luggage Service9．大堂保险箱Lobby Safe box10．商务中心Business Center11．残疾人士设施Handicapped Facilities12．着装Dressing13．停车Parking客房服务GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．电话Telephone11．电吹风Hair Dryer12．电熨斗/烫衣板Iron / Iron Board13．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 14．失物招领Lost And Found15．电视节目TV Channel16．网上漫游Internet Service17．空气调节Air Conditioner18．电源总开关Energy Saver19．电源说明Power Supply20．紧急情况Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．中餐厅Chinese Restaurant3．送餐服务Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施comply with the measures2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国内、国际直拨须知IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临湛江富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。

酒店服务指南英文

Hotel Service GuideTraveling to a new city can be an exciting experience, but it can also be overwhelming, especially when it comes to navigating the services and amenities offered by hotels. This guide aims to provide you with a comprehensive overview of the common services that you can expect to find in most hotels, as well as some tips on how to make the most of your stay.Check-InUpon arrival at the hotel, the first point of contact will often be the check-in counter. Here, you will be required to present your identification and credit card for verification. Once the necessary paperwork is completed, you will be given a room key or access card, as well as information about the hotel’s facilities, breakfast timings, and check-out procedures. Keep in mind that most hotels have a designated check-in time, so be sure to arrive within the specified window to avoid any delays.Rooms and AccommodationHotel rooms come in various sizes and configurations, ranging from standard single rooms to luxurious suites. Each room is typically equipped with essential amenities such as a comfortable bed, a private bathroom with toiletries, a television, and a mini-bar. It is essential to familiarize yourself with the room’s features, including the air conditioning, heating, and lighting controls, to ensure a comfortable stay.Dining OptionsHotels typically offer guests a range of dining options, from a formal restaurant serving a la carte or buffet meals to casual cafes and room service. Breakfast is often included in the room rate and is served in the designated dining area. Some hotels also offer lunch and dinner services, as well as specialty cuisines such as local or international dishes. Be sure to check the hotel’s dining hours and menus to plan your meals accordingly.Housekeeping and MaintenanceHousekeeping services play a crucial role in maintaining the cleanliness and comfort of your room. Most hotels offer daily housekeeping, where staff will tidy up the room, change the bed linens, and replenish toiletries. Additionally, hotels have maintenance personnel on call to address any issues with the room’s appliances or fixtures promptly. If you have any specific requirements or preferences, do not hesitate to inform the front desk or housekeeping staff.Facilities and EntertainmentHotels often provide guests with access to various facilities and entertainment options to enhance their stay. Common amenities include a fitness center, swimming pool, spa, business center, and conference rooms. Some hotels also offer recreational activities such as guided tours, cooking classes, or live performances. Take advantage of these facilities to relax, socialize, or stay productive during your stay.Check-OutWhen it is time to depart, be sure to settle any outstanding bills, return the room key or access card, and inform the front desk of your departure. Hotels typically have a check-out time that you must adhere to, so plan your departure accordingly to avoid any unnecessary charges. If you require assistance with luggage or transportation, the hotel staff will be happy to assist you with arranging for a taxi or shuttle service.ConclusionIn conclusion, understanding the services and amenities offered by hotels can help you make the most of your accommodation experience. By familiarizing yourself with the check-in process, room features, dining options, housekeeping services, facilities, and check-out procedures, you can ensure a comfortable and enjoyable stay. Remember to communicate any special requests or preferences to the hotel staff to enhance your overall experience. Enjoy your stay!This guide provides valuable information on the common services and amenities offered by hotels to help you navigate your stay effectively. Ensure you make the best of your hotel experience by following these guidelines.。

酒店服务指南电子版

总经理致辞尊敬的宾客：本人谨代表九方大酒店向阁下的光临致以诚挚的问候和热烈的欢迎！承蒙阁下光临九方大酒店，我们深感荣幸。

全体员工竭诚为您提供热情、周到、礼貌、高效，宜人的服务，热切期望本店能为您营造“家”的氛围，令阁下在逗留期间舒适安逸。

如果阁下有任何需要，请与大堂副理联系，分机“12”。

衷心祝愿您在本酒店的居停留下美好的回忆。

九方大酒店总经理GENERAL MANAGER'S ADDRESSDear guests：On behalf of Gofront Hotel, I extend our warm welcome to you!We are greatly honored by your visit in our hotel. Our staff will be at your service wholeheartedly and try our best to make a true home from home for you.If you have any question, please do not hesitate to contact with the Deputy Lobby Manager at extension 12.We hope you have a good time during your stay, which will be kept in your memory.Gofront HotelGeneral Manager 酒店服务HOTEL SERVICES大堂副理请拨12ASSISTANT MANAGER Dial 12时间: 24小时Time: 24 hours.总台问询处请拨10为您提供查询服务时间: 24小时客房预订请拨10阁下只需用电话或传真方式通知酒店,酒店即可为阁下确认预订或保留房间。

INFORMATION DESK Dial 10 Information Desk provides all kinds of information for you.Time: 24 hours.ROOM RESERV ATION Dial 10 Please call or fax us for reservations.退房服务请拨16 CHECK-OUT TIME Dial 16退房时间为中午12点，如需延期请与总服Check-out time is 12：00 at noon. If务台联系。

酒店服务指南英文翻译稿

●●大酒店服务指南Service Guide of ●●Grand Hotel总经理致辞General Manager Address尊敬的宾客：Dear guests:您好！欢迎您来到长白山观光、休闲、度假、探险……下榻●●大酒店。

Hello! Welcome to Changbai Mountain for sightseeing, relaxation, vacation, exploration…..and choose to stay in ●●grand hotel.●●大酒店位于长白山腹地的●●市浑江江畔，东临长白山满族文化博物馆，北临●●公园，是集餐饮、娱乐为一体的豪华酒店，这里环境优雅、交通便捷是商务、会议、旅游、观光的理想下榻之处。

●●grand hotel is located in Hunjiang riverside of ●●City, which is the hinterland of Changbai Mountain, with Changbai Mountain Manchu Culture Museum in the east and ●●Park in the north. It is a deluxe hotel integrated catering with entertainment. The elegant environment and convenient traffic will provide you withan ideal accommodation for business, conference, traveling and sightseeing.我宾馆餐饮部由名厨主灶，各种美味佳肴任您品尝。

客房部精心设计的各类标间、豪华套房，为您提供了多种选择。

热情周到的服务让您有一种宾至如归的感觉。

Famous chefs work in our food & beverage department and a variety of delicacies are cooked for your taste. Various well-designed standard rooms and deluxe suites provide you a variety of options and warm and thoughtful service make you feel at home.“宾客至上，服务第一”是我们的宗旨，让您在这里生活的舒适、愉快、满意是我们的职责，愿我们的努力带给您无穷的乐趣，真正不虚此行。

酒店服务指南英文版本

Hotel Service Guide (English Version)Welcome to our hotel! We are delighted to have you as our guest and hope that you have a comfortable and enjoyable stay with us. To ensure that your experience at our hotel is truly exceptional, we have put together a comprehensive service guide for your convenience. Please read through the following information carefully to make the most of your time here.Room AccommodationsOur hotel offers a range of room options to suit your needs. Whether you are traveling solo, with a partner, or with your family, we have rooms that cater to different group sizes. Each room is equipped with modern amenities to make your stay comfortable, including:•Complimentary Wi-Fi•Flat-screen TV•Mini refrigerator•Coffee and tea making facilities•In-room safe•Hairdryer•Iron and ironing board•ToiletriesIf you require any additional items or have specific preferences, please do not hesitate to contact our front desk staff, who will be happy to assist you.Dining OptionsIndulge in a culinary experience at our hotel’s dining facilitie s. Start your day with a delicious breakfast buffet at our restaurant, where you can choose from a variety of fresh and tasty options. For lunch and dinner, our chef prepares delectable dishes using locally sourced ingredients to create a memorable dining experience.If you prefer to dine in the comfort of your room, room service is available during specific hours. Simply peruse the menu and place your order with our friendly staff.Facilities and ServicesTo enhance your stay, our hotel provides a range of facilities and services for your convenience and enjoyment. Some of the amenities available to guests include: •Fitness center•Swimming pool•Business center•Concierge services•Laundry and dry-cleaning services•Airport shuttle service•Tour and ticket assistanceAdditionally, our front desk is open 24 hours a day to attend to any queries or requests you may have. Our staff is dedicated to making your stay with us as pleasant and comfortable as possible.Local AttractionsExplore the surrounding area and discover the attractions and activities available nearby. Our hotel is conveniently located near popular landmarks, shopping districts, and cultural attractions. Our concierge team can provide recommendations on places to visit and assist with booking tours or transportation.Contact UsWe hope that this service guide has been helpful in familiarizing you with our hotel and the services we offer. Should you require any further assistance or have any questions, please do not hesitate to contact our front desk staff or visit our website for more information.Thank you for choosing to stay with us. We wish you a pleasant and memorable experience at our hotel.。

酒店服务指南

尊敬的宾客！欢迎您下榻上海鄂尔多斯艾力酒店！Dear guests，You are w elcome to stay at the Ordos Hotel！内蒙古鄂尔多斯幅员辽阔、人文历史悠久、拥有丰富的自然资源和独特的旅游资源。

历经金戈铁马的历练、沧海桑田的变迁，今天这神奇古老的土地依旧散发着她独有的魅力，成为海内外各方贤达惠士投资兴业、旅游观光的热土。

Ordos has a broad area and long history, natural and travel resources i s very rich.After the experience of a symbol of war in ancient China, this magical area becomeparties leaders.“艾力”蒙古语意“家”；鄂尔多斯艾力——上海最具蒙古族文化特色的优质酒店。

高档完善的设备设施、卓越人性的服务，致力于为您提供优质高效服务产品，力求细切需求都达到尽善尽美。

Aili means family in Mongolian; Ordos Aili is a high quality hotel full of Mong olian culture, our facilites&equipment is high-grade , we provide excellent and humanization service. Our g oal is make yousatisfied.鄂尔多斯艾力——无论您好是政务公干、商务考察、会议渡假、旅游休闲、都是您最佳选择。

祝您掌握事业良机，感受成功人生。

Whatever Government to business 、business investigation、conference 、vacation or travel ,Ordos Ailihotel is your best choice .Wish you everything smoothly.安全服务防火住店宾客应注意防火，请勿躺卧在床上吸烟和在灯罩上烘烤衣物FireTo prevent the fire, please do not smoke while lying in bed or dry your clothes on the lamp.安全扣为保证您的安全，请您进入房间后及时将房门后的安全锁锁上。

(完整版)酒店接机服务标准操作(中英版)

酒店接机服务标准操作规程G UEST E XPECTATION 客人期望:I expect a professional Hotel Airport Representative whom I can easily locate and who will help me with my luggage and show me to my hotel limousine in a speedy and polite manner.我希望我能轻松地找到一个专业化的酒店机场代表，他会帮我安置行李并以一种快捷而礼貌的方式把我带进酒店接机车上。

Why is this task important for you and our guests?为什么该任务对你和我们的客人都很重要？Answers回答:1.Saves me time. 为我节约时间。

2.Since I am the first hotel employee met by our guest, I will leave thefirst very important impression. 既然我是客人见到的第一位酒店员工，我要给客人留下很深的第一印象。

3.I want to demonstrate our professionalism. 我要展现我们的职业道德。

I am able to offer service that starts at the very beginning with the guest’sarrival and reflects the hotel standards. 我要在客人到店的一开始就提供服务并要体现出酒店的水准。

Summary questions问题小结:1. What should the Airport Representative be equipped with daily?机场代表应该每天带上什么东西？2. How should the Airport Representative meet the guest at theairport arrival exit? 在机场出口站，机场代表应该如何接待客人？3. Why is the impression, which the Airport Representative leavesso important? 为什么为什么机场代表要给客人留下的印象很重要？4. What do I need to do when the guest is in the car? 当客人进入轿车时，我要做些什么？5. Why should the Airport Representative inform the Concierge ofthe guest’s likely arrival time? 为什么机场代表应该告知礼宾部客人可能到达的时间？How should lost luggage be handled? 如何处理丢失的行李？。

酒店服务指南(中英文版)

服务指南欢迎辞MESSAGE OF WELCOME尊敬的宾客：欢迎您下榻鹰潭金地酒店！您的到来，我和我的员工都感到非常荣幸，此《服务指南》为您详细介绍了酒店的各项服务及设施。

若您有什么需要，请直接与酒店各部门联系，我们将竭诚为您效劳。

在金地酒店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在金地酒店处处都看到温馨的微笑。

如果您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写桌上的“宾客意见表”，我们会立即改进，因为您的满意是我们的最终目标。

最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢！总经理Dear Guest:Welcome to the Golden World Hotel!All of us very grateful for you patronage and hope you enjoy your stay at our hotel. This 《Service Directory》will inform you various service and facilities of our hotel. If you need more help, please contact with our relevant departments, all of us already stand by and surely you will get the excellent service at any time.You are our concern in the Golden World Hotel during you stay. We shall try our best to offer the perfect service for you, If there is any more comments or suggestion, please contact us promptly or fill in questionnaire form on the desk of your room.We wish, during you stay with us joviality experience wise up to your friends and we hope we will have the pleasure of serving you again.General Manager服务指南电话服务TELEPHONE SERVICE先进可靠的通讯系统Advanced Communication System酒店通讯设计先进，服务周全。

酒店服务指南英文翻译稿

酒店服务指南英文翻译稿Hotel Service GuideCheck-InRoom AmenitiesHousekeepingDining OptionsFitness and RecreationFor those seeking to stay active during their stay, our hotel provides a well-equipped fitness center with cardio and strength-training equipment. Additionally, our swimming pool offers a refreshing way to relax and unwind. Pool towels are available at the poolside. Please note that the use of the fitness center and swimming pool is upon availability and subject to certain schedules and regulations.Business ServicesTransportationAdditional Information- For any emergencies or medical concerns, please contact the front desk immediately.- We offer laundry and dry-cleaning services for your convenience. Details and pricing can be found in your room's directory.- Our staff is fluent in multiple languages to better assist you.- Smoking is strictly prohibited in all areas of the hotel, including guest rooms. Designated smoking areas are available outside the hotel building.- Kindly return room keys to the front desk upon check-out.We hope you have a pleasant stay at our hotel. If you require any further assistance or have any specific requests, please do not hesitate to contact our reception. Thank you for choosing our hotel, and we look forward to serving you.。

星级酒店服务指南(中英文版)

星级酒店服务指南(中英文版)1000字星级酒店服务指南星级酒店是旅游业中的重要组成部分，为客人提供高品质、多元化的住宿体验，其中服务水平是提高星级酒店竞争力的重要因素。

本指南将为星级酒店员工提供服务要点和技巧，帮助他们提高服务质量，满足客人的需求。

前台服务1.礼貌与热情客人在前台碰到员工时，员工应该给予客人礼貌、热情的问候，向客人微笑表示欢迎。

2.专业的知识与技能前台员工应该知道如何为客人提供服务的要点及相关知识，比如客房种类、餐饮设施、区域旅游景点等；并且需要掌握相关的信息技能，以便在咨询客人时快速定位信息。

3.及时的回应和解决问题无论是房间问题、付款问题还是其他问题，前台员工应该及时回应客人的要求，耐心地解决问题，确保客人的满意度。

客房服务1.环境卫生与干净住宿环境是客人选择酒店的关键因素之一，员工需要及时、有效地清洁客房和更换床上用品，确保每位客人都能享受到干净、卫生、舒适的环境。

2.个性化的服务通过与客人的沟通，员工可以了解到客人的需求和喜好，并根据客人的喜好提供个性化的服务，比如准备客人喜欢的饮品、将他们晚归的需求记录到对应的客房等等。

3.安全与保密针对客人在旅行中可能遇到的安全问题，员工需要提供相应防范策略和建议，确保客人能够安全畅游；在客人在房间内遗失东西时，员工要保护客人的隐私不泄露。

餐饮服务1.多样化的菜单星级酒店的餐饮服务需要提供多样化和高品质的菜单，比如素食、儿童餐等菜单，以满足不同客人的需求。

2.合理的定价员工需要清楚地掌握餐饮定价策略，帮助客人理解菜单上的价格，并对客人提供菜单上的菜品介绍。

3.贴心的服务对个别客人的特殊要求，比如敏感的饮食偏好、有过敏史等，员工需要协助餐饮部门安排相应的餐点，确保客人的需求得到满足。

设施服务1.完善的设施酒店需要为客人提供各类设施，如健身房、游泳池、商务中心等，员工需要明确了解这些设施的运转和使用细节，并在必要时向客人提供帮助。

2.及时的维护员工需要时刻关注设施的使用情况，及时发现并处理问题，确保设施在高品质的状态下运行。

蓝海国际大饭店服务指南1

Service Directory 服务指南WelcomeDear Guests，Welcome to central courtyard and thank you for choosing to stay with us. Whether here for business or pleasure, with the philosophy of “Your needs are our responsibilities,” the management and staff of central courtyard are totally committed to ensuring your visit will be thoroughly enjoyable.This directory is intended to provide you with a quick reference guide of our facilities. Should there be any other information you require, our Guest Service Manager will be delighted to assist you.Thank again for selecting central courtyard and I wish you a prosperous visit and a very comfortable stay.Warm regards!欢迎光临尊敬的宾客：欢迎您下榻春熙花园酒店酒店，“您的需求，我的责任”是我们持之以恒的经营理念，不论您是旅游还是商务，我们将竭力保证您的居住是舒适、惬意的。

本指南为您详列了本酒店的设施，如阁下需更详细的介绍，请联系酒店宾客服务经理，我们将乐意为您服务。

再次感谢您选择下榻春熙花园酒店酒店，祝您旅程愉快。

杨书章eric酒店总经理Hotel General Manager通讯指南T elecommunication I nformation宾客服务及设施G uest S ervices a nd F acilities商务中心B usinessC enter安全／保安S afety and S ecurity通讯指南在房里拨打国际电话，但是，为了节省您的电话费，在拨打前，请预先查明您所拨地区之区号和电话。