超五星级酒店服务手册中英文版

目录

总经理致辞

大堂服务GRAND LOBBY SERVICES

1．大堂经理 Assistant Manager

2．问讯∕留言Information ∕ Message

3．预订∕接待Reservation ∕ Reception 4．收银∕结账 Cashier

5．外币兑换 Foreign Currency Exchange

6．信用卡 Credit Card 7．退房时刻 Check-out Time

8．客房门卡 Room Card

9．行李服务 Luggage Service 10．大堂保险箱 Lobby Safe box

11．商务中心 Business Center 12．商场 Shopping Center 13．残疾人士设施 Handicapped Facilities 14．擦鞋服务 Shoe-Shine Service

15．花店 Flower Shop

16．租车 Car Hire 17．着装 Dressing

18．停车 Parking

19．行政楼层接待处 Executive Floor Reception

客房服务

GUEST ROOM SERVICES

1．客房中心 Housekeeping Center 2．房间清洁服务 Room Cleaning 3．房间夜床服务 Turn-down Service 4．洗衣服务 Laundry Service 5．小酒吧 Mini-Bar 6．房间加床服务 Extra Bed

7．送餐服务 Room Service 8．擦鞋服务 Shoes-shine Service 9．叫醒服务 Wake-up Call 10．饮用水 Drinking Water 11．电话 Telephone 12．电吹风 Hair Dryer 13．冰块 Ice Cube 14．电熨斗/烫衣板 Iron / Iron Board 15．房间保密/电话免打搅

16．失物招领 Lost And Found 17．电视节目 TV Channel

18．网上漫游 Internet Service 19．空气调节 Air Conditioner 20．电源总开关 Energy Saver 21．电源讲明 Power Supply 22．无烟楼层 Non-smoking floor 23．医疗服务 Clinic Service 24．环境爱护 Environmental Protection 25．紧急情况 Emergency

餐饮服务

FOOD & BEVERAGE SERVICES

1．宴会预订 Banquet Reservation 2．大堂吧 Lobby Bar

3．西餐厅 Western Restaurant

4．行政酒廊 Executive Lounge 5．中餐厅 Chinese Restaurant

6．日韩餐厅Japanese & Korean Restaurant

7．洗浴自助餐厅 Bath buffet Restaurant 8．会议室 Conference Room 9．送餐服务 Room Service

会馆服务

HEALTH& ENTERTAIMENT SERVICE

1．洗浴 Bathe 2．游泳馆 Swimming Pool 3．健身房 Gymnasium Center 4．电影厅 Film Hall 5．休息厅 Lounge 6．游乐区 Game Area 7．棋牌室 Chess and Mahjong Room

8． SPA理疗室

安全指南

SAFETY DIRECTORY

1．遵守措施

2．来宾注意事项Guest’s Notices

3．安保 Safeguard

4．火警 Fire Prevention

5．火警须知 Fire alarm notice

电话指南

TELEPHONE DIRECTORY

1．拨打客房电话 Room to Room Calls

2．拨打外线电话 Outside Calls

3．国内直拨电话 DDD Calls

4．国际直拨电话 IDD Calls

5．国内、国际直拨须知 IDD&DDD Service Guide 6．国内、国际长途电话区号 IDD&DDD DIRECTORY

附表

客房物品有偿价格表

金龙国际饭店热忱欢迎阁下光临

尊敬的来宾：

欢迎您下榻张家口金龙国际饭店！

您的到来，我们饭店全体职员都感到特不荣幸，此《服务指南》为您详细介绍了饭店的各项服务及设施。若您有什么需要，请直接与饭店各部门联系，我们将竭诚为您效劳。

在宝龙国际饭店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在宝龙国际饭店处处都看到温馨的微笑。假如您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写“来宾意见表”，我们会立即改进，因为您的中意确实是我们的最终目标。

最后，希望您把在那个地点获得的愉快经历告诉更多的朋友，期待您的再次光临，感谢！

xx

国际饭店

总经理

Warmly Welcome to Baolong International Hotel

Dear Guest:

Welcome to Baolong International Hotel!

All of us are very grateful for your patronage and hope you enjoy your stay at our hotel. This 《Service Directory》will inform you various service and facilities of our hotel. If you need more help, please contact with our relevant departments, all of us already stand by and surely you will get the excellent service at any time.

You are our concern in Baolong International Hotel during your stay. We shall try our best to offer the perfect service for you. If there are any more comments or suggestions, please contact us promptly or fill in questionnaire form on the desk of your room.