超五星级酒店服务手册中英文版
超五星级酒店服务手册中英文版
目录总经理致辞大堂服务GRAND LOBBY SERVICES1．大堂经理 Assistant Manager2．问讯∕留言Information ∕ Message3．预订∕接待Reservation ∕ Reception 4．收银∕结账 Cashier5．外币兑换 Foreign Currency Exchange6．信用卡 Credit Card 7．退房时刻 Check-out Time8．客房门卡 Room Card9．行李服务 Luggage Service 10．大堂保险箱 Lobby Safe box11．商务中心 Business Center 12．商场 Shopping Center 13．残疾人士设施 Handicapped Facilities 14．擦鞋服务 Shoe-Shine Service15．花店 Flower Shop16．租车 Car Hire 17．着装 Dressing18．停车 Parking19．行政楼层接待处 Executive Floor Reception客房服务GUEST ROOM SERVICES1．客房中心 Housekeeping Center 2．房间清洁服务 Room Cleaning 3．房间夜床服务 Turn-down Service 4．洗衣服务 Laundry Service 5．小酒吧 Mini-Bar 6．房间加床服务 Extra Bed7．送餐服务 Room Service 8．擦鞋服务 Shoes-shine Service 9．叫醒服务 Wake-up Call 10．饮用水 Drinking Water 11．电话 Telephone 12．电吹风 Hair Dryer 13．冰块 Ice Cube 14．电熨斗/烫衣板 Iron / Iron Board 15．房间保密/电话免打搅16．失物招领 Lost And Found 17．电视节目 TV Channel18．网上漫游 Internet Service 19．空气调节 Air Conditioner 20．电源总开关 Energy Saver 21．电源讲明 Power Supply 22．无烟楼层 Non-smoking floor 23．医疗服务 Clinic Service 24．环境爱护 Environmental Protection 25．紧急情况 Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订 Banquet Reservation 2．大堂吧 Lobby Bar3．西餐厅 Western Restaurant4．行政酒廊 Executive Lounge 5．中餐厅 Chinese Restaurant6．日韩餐厅Japanese & Korean Restaurant7．洗浴自助餐厅 Bath buffet Restaurant 8．会议室 Conference Room 9．送餐服务 Room Service会馆服务HEALTH& ENTERTAIMENT SERVICE1．洗浴 Bathe 2．游泳馆 Swimming Pool 3．健身房 Gymnasium Center 4．电影厅 Film Hall 5．休息厅 Lounge 6．游乐区 Game Area 7．棋牌室 Chess and Mahjong Room8． SPA理疗室安全指南SAFETY DIRECTORY1．遵守措施2．来宾注意事项Guest’s Notices3．安保 Safeguard4．火警 Fire Prevention5．火警须知 Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话 Room to Room Calls2．拨打外线电话 Outside Calls3．国内直拨电话 DDD Calls4．国际直拨电话 IDD Calls5．国内、国际直拨须知 IDD&DDD Service Guide 6．国内、国际长途电话区号 IDD&DDD DIRECTORY附表客房物品有偿价格表金龙国际饭店热忱欢迎阁下光临尊敬的来宾：欢迎您下榻张家口金龙国际饭店！您的到来，我们饭店全体职员都感到特不荣幸，此《服务指南》为您详细介绍了饭店的各项服务及设施。
五星级酒店标准服务英语翻译
五星级酒店标准服务英语翻译五星级酒店标准服务英语翻译随着全球旅游业的迅猛发展，五星级酒店成为了旅客们最受欢迎的住宿选择之一。
五星级酒店以其高品质的服务、舒适的设施和无微不至的关怀而著称。
然而，对于很多国际旅客来说，语言的障碍可能会导致一些沟通困难。
因此，为了帮助五星级酒店提供更好的服务，本文将介绍一些常见的酒店标准服务，并提供其英语翻译，以便旅客们更好地与酒店员工交流。
一、前台接待服务（Front Desk Services）1. 前台接待（Front Desk Reception）前台接待是五星级酒店最重要的服务之一。
接待员应友好、热情地迎接每个客人，并提供各种信息和协助。
英语翻译：Front desk reception is one of the most important services in a five-star hotel. Receptionists should greet each guest in a friendly and welcoming manner, and provide various information and assistance.2. 入住与退房（Check-in and Check-out）良好的入住与退房服务是五星级酒店的基本要求。
员工需要高效、准确地办理入住/退房手续，并为客人提供所需的帮助。
英语翻译：Efficient check-in and check-outservices are basic requirements in a five-star hotel. Staff should process check-in/check-out procedures efficiently and accurately, while providing necessary assistance to the guests.3. 行李服务（Luggage Service）五星级酒店应提供专业的行李服务，包括接送行李和帮助客人搬运行李等。
Five diamond Criteria and Language 翻译
Criteria and Language using for five diamond standards酒店五星五钻服务标准Check inAttendant provides a warm and sincere greeting; recognizes guest appropriately客人抵达后要热情诚挚地问候：/●Good morning / Good afternoon / good evening / how may I assist you?●早上好/中午好/晚上好//我可以帮您吗？●Make eye contact, and smile●眼神接触、微笑●Focus on consistence eye contact with the party instead of the computerand other distractions. Ask for the name in which the party’s reservationswere made.●尽量保持眼神接触避免注意力集中在电脑上，询问客人姓名并问是否有预定。
●Ask if the party has stayed at the hotel previously, then welcome them orwelcome them back. Remain conversant through out the check-inprocess●询问客人之前是不是有住过本酒店，之后对客人表示欢迎或者欢迎其再一次的到来，熟练地为客人办理整个入住程序Attendant addresses guest by name during initial greeting, as appropriate thereafter在最初的时候要尽可能以其姓氏加先生或女士热情称呼，之后同样⏹Use guests surname at least 3 times during the check-in process.在整个办理入住的过程中至少以客人的姓氏称呼3次Attendant acknowledges guests waiting in line with a warm and welcoming greeting 要向排对等候的客人热情的问候，⏹Make eye contact and smile to the next guest in line在一位客人快要到达面前时要眼神接触并微笑Registered guests are not asked for duplicate information不要重复询问客人重复的信息●If guest information already on file (such as address or email), instead ofasking the guest for the information again, ask to reconfirm theinformation: “do you still live on 123 street”如果客人的信息已经在档案中（例如地址、电子邮箱）只需确认。
五星级酒店客房部标准工作程序(中英文)
五星级酒店客房部标准工作程序(中英文)星级酒店客房部标准工作程序GENERAL总述TaskNo:Description1.GroomingandAppearance仪表仪容2.CheckUniformandHowtoGroomingStandards制服检查及仪表仪容标准3.Bodylanguageandattitude肢体语言及态度4.HowtoConductBriefing怎样主持例会municatewithHousekeepingDepartment与客房部沟通6.HowtoGreettheGuest怎样问候客人7.DectphoneControl小灵通电话管理8.OccupationalHealthandSafety职业健康卫生及安全HOUSEKEEPINGOFFICE&GUESTFLOOR客房办公室及客房服务9LostandFoundProcedure失物招领程序10.MonthlyLinenInventory月度布草盘点11.MasterKeySignOutProcedure万能钥匙签领程序12.SigninProcedure签到程序13.SignoutProcedure签退程序14.GuestRoomAmenities&SuppliesSet-up客用品配放15.“DoNotDistribute”ProcedureforRooms房间“请勿打扰”程序16.CleanRoomProcedure清洁房间程序17.HowtoCleanElectricKettle怎样清洁电水壶.18.HowtoCleantheGlasses怎样清洁玻璃杯19.HowtoCleanIceBucket怎样清洁冰桶20.HowtoChangePillowCase怎样更换枕套21.Howtoremovelaundrywoodenboxes/hangers撤出送衣篮及衣架22.ReportingtotheGuestFloor到楼层报到23.Howtomakeupbed怎样做床24.HowtoCleantheBathRoomFloor怎样清洁浴室地板25.HowtoCleantheMiniBar怎样清洁小酒吧26.HowtoDusttheFurniture怎样给家具擦尘27.Howtocleanthemirror怎样清洁镜子28.HowtoCleantheBathTub怎样清洁浴缸29.HowtoCleanShowerRoom怎样清洁淋浴间30.HowtoCleantheBathRoomWall怎样清洁浴室墙面31.Howtocleanthevanitytopandhandbasin怎样清洁面台和面盆32.HowtoClean/PolishtheBathroomFittings怎样清洁和抛光浴室电镀配件33.HowtoCleantheToiletBowl怎样清洁马桶34.HowtoVacuumtheCarpet怎样给地毯吸尘35.HowtoCleantheTelephoneSet怎样清洁电话机36.HowtoHandleWakeupCall怎样处理叫醒服务37.GuestShoeShineService擦鞋服务38.SafeDepositBoxneedstobeopenedinCheckedoutguestroom 当客人离店后要检查保险箱必须打开39.HowtoHandletheLeftGuestRoomvinecard怎样处理无用的客房钥匙卡40.ExtraBedandBabyCotProcedure加床和婴儿床处理程序41.GuestLaundryPickupDuringRoomCheck查房同时收取客衣42.GuestLaundryPickupRequirementviaReceivingCall 客人电话要求收取洗衣43.FoldTowel毛巾的折叠44.HowtoRemoveRoomServiceBasket怎样撤出送餐的餐具45.HowtoCleanGuestFloorCorridor怎样清洁走廊46.HowtoAssistGuestwithLuggage/Parcel怎样协助运送客人行李47.Mini-barconsumptioncheck小酒吧消耗检查48.Mini-bardailyreplenishment每日补充小酒吧49.HowtoHandle“OpenDoor”Request怎样处理开房门的请求50.Breakage,LossandDamageProcedure遗失损坏处理程序51.HowtoCheckGuestFloorCorridor如何检查走廊52.HowtoInspectBathroom如何检查卫生间53.CareandHandlingofGuest’sBelongings小心照看客人财产54.ReturningKeysandWorksheet交还钥匙和工作表55.CheckintoHousekeepingOffice在客房部办公室报到56.Vacuumcarpetafterwashed洗过地毯后的吸尘57.HowtoEscortGuesttoElevator怎样护送客人至电梯58.CleaningchemicalusinginHousekeeping客房部常用的清洁剂59.Howtopolishwoodensurface如何给木制表面抛光60.Howtouseandcleanavacuumcleaner如何使用和清理吸尘器61.GuestLaundryEmergency紧急洗衣62.Supercleanprogram超级清洁程序63.OneEntryRoomSystem一次进入房间64.ZeroRoomDefects零缺陷的房间65.TurndownService开床服务PUBLICAREA公共区域66．Pushbrushsweeping扫地67．Dustmopping推尘68Wetmopping湿拖69Wallwashingbyhand手工洗墙壁70HowtoCleantheA/CGrill怎样清洁空调口71Howtoshampoocarpet---extraction 抽洗地毯72HowtoCleanUpholsteryFabric怎样清洁沙发及软包墙面73HowtoCleanWall-paper怎样清洁墙纸74CleaningofOffice清洁办公室75CloakRoomProcedure衣帽间的程序76Staircasecleaning清洁楼梯77Howtocleanwindows怎样清洁窗户78Stonefloorscrubbing擦洗石制地面79Lockerroomcleaning更衣室的清洁80Howtopolishwoodensurface如何给木制表面抛光81Howtouseandcleanavacuumcleaner 如何使用和清理吸尘器82Dryfoamshampoooncarpet干洗地毯83Cleaningofoutlets各餐饮场所的清洁84Inspectionofbackofhouse后区的检查85Cleaningoflobby大堂的清洁86PA.StoreroomPA的仓库87Cleaningsuppliesandequipmentreturn 返还清洁用品及设备88Howtocleanurinalbowel怎样清洁小便池89Howtopolishbrass怎样给铜器抛光90Howtocleanskidproofanddustproofpad 如何清洁防滑垫及防尘垫91Howtocrystallizationformarblefloor 怎样给大理石地面做晶面处理92Howtomaintainandcleanleathersurface 如何保养和清洁皮革表面93Howtocleantelephone怎样清洁电话94Cleaningofpantry/storeroom清洁工作间和储藏室95WashroomCare公共卫生间的清洁96Checkintopublicareaserviceassociates PA员工报道的检查97Preparedailyworkallocation准备日常工作分配98Lobbyinspection大堂的检查99Inspectionoflifts检查电梯100Inspectionofrestroom检查洗手间101Inspectionofoutlets检查各餐饮场所102Inspectionofbackstairs检查后楼梯103Inspectionofpantry/storeroom检查工作间及储藏室UNIFORMDEPARTMENT制服室104GuestLaundryCheck检查客衣106.Howtohandlediscrepancy如何处理差异107.DamageLaundryConfirmation确认破损。
酒店服务指南中英文版1DOC
服务指南THE SERVICE GUIDE目录总经理致辞大堂服务LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．信用卡Credit Card6．退房时间Check-out Time7．客房门卡Room Card8．行李服务Luggage Service9．大堂保险箱Lobby Safe box10．商务中心Business Center11．残疾人士设施Handicapped Facilities12．着装Dressing13．停车Parking客房服务GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．电话Telephone11．电吹风Hair Dryer12．电熨斗/烫衣板Iron / Iron Board13．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 14．失物招领Lost And Found15．电视节目TV Channel16．网上漫游Internet Service17．空气调节Air Conditioner18．电源总开关Energy Saver19．电源说明Power Supply20．紧急情况Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．中餐厅Chinese Restaurant3．送餐服务Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施comply with the measures2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国内、国际直拨须知IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临湛江富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。
酒店服务指南(中英文版) (1)
服务指南THE SERVICE GUIDE目录总经理致辞大堂服务 LOBBY SERVICES1．大堂经理 Assistant Manager2．问讯∕留言Information ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账 Cashier5．信用卡 Credit Card6．退房时间 Check-out Time7．客房门卡 Room Card8．行服务 Luggage Service9．大堂保险箱 Lobby Safe box10．商务中心 Business Center11．残疾人士设施 Handicapped Facilities 12．着装 Dressing13．停车 Parking客房服务GUEST ROOM SERVICES1．客房中心 Housekeeping Center2．房间清洁服务 Room Cleaning3．房间夜床服务 Turn-down Service4．洗衣服务 Laundry Service5．小酒吧 Mini-Bar6．房间加床服务 Extra Bed7．送餐服务 Room Service8．擦鞋服务 Shoes-shine Service9．叫醒服务 Wake-up Call 10． Telephone11．电吹风 Hair Dryer12．电熨斗/烫衣板 Iron / Iron Board13．房间/免打扰Keep the Room Number Secret/Avoid Being Disturbed14．失物招领 Lost And Found15．电视节目 TV Channel16．网上漫游 Internet Service17．空气调节 Air Conditioner18．电源总开关 Energy Saver19．电源说明 Power Supply20．紧急情况 Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订 Banquet Reservation 2．中餐厅 Chinese Restaurant 3．送餐服务 Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务 RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施 comply with the measures2．宾客注意事项Guest’s Notices3．安保 Safeguard4．火警 Fire Prevention5．火警须知 Fire alarm notice指南TELEPHONE DIRECTORY1．拨打客房 Room to Room Calls2．拨打外线 Outside Calls3．国直拨 DDD Calls4．国、国际直拨须知 IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。
酒店服务指南(中英文版) (1)
服务指南THE SERVICE GUIDE目录总经理致辞大堂服务LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．信用卡Credit Card6．退房时间Check-out Time7．客房门卡Room Card8．行李服务Luggage Service9．大堂保险箱Lobby Safe box10．商务中心Business Center11．残疾人士设施Handicapped Facilities12．着装Dressing13．停车Parking客房服务GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．电话Telephone11．电吹风Hair Dryer12．电熨斗/烫衣板Iron / Iron Board13．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 14．失物招领Lost And Found15．电视节目TV Channel16．网上漫游Internet Service17．空气调节Air Conditioner18．电源总开关Energy Saver19．电源说明Power Supply20．紧急情况Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．中餐厅Chinese Restaurant3．送餐服务Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施comply with the measures2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国内、国际直拨须知IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临湛江富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。
五星级酒店英语大全-中英文
国外生活必备英文词汇全搜索－住宿篇1前台：company 陪伴，同伴single room 单人房double room 双人房intend 想要，打算party （参加共同活动的）一批，一组，一组人date 日期，日子kind 种，类bath 浴室shower 淋浴suite （一套）房间deluxe 豪华的presidential 总统的，总统职务的available 可用的，合用的，可得到的，可到达的fully 完全地，彻底地name 名字，姓，姓名，名称address 地址the phone number 电话号码be able to 能，会guarantee 保证，担保，包，管occupancy 占有，占用peak 最高的，高峰的arrival 到来，到达departure 启程，离开，出发book 预定，定hotel 旅馆offer 提出，提供discount 折扣vacancy 空，空房间solid 全部地be full up 全满include 包括，包含major 较大范围的，主要的international 国际的，世界的provide with 提供mini-bar 小冰柜sort 种类，类别price 价格，价钱dollar 美元service 服务，服侍of course 当然rate 价格，费用tax extra 另加税金look forward to 期待，希望receive 接待，接见，欢迎guest 旅客，宿客welcome to 欢迎到来bellboy 行李员，旅客服务员madam 夫人，女士，太太trip 旅行，旅程take care of管理，照看baggage 行李，carry 运送，手提suitcase 手提箱，衣箱show 带领，指引，给看lead 带领，引领，领路give sb.a hand帮...的忙allow 允许，准许wish 愿，希望pleasant 令人愉快的，舒适的enjoy 享受a good time 快乐时光pleasure 快乐，愉快，高兴not at all 不用谢，没关系mention 提及，提到registration登记，注册at one's service 为...服务behind 在后面，在...背后remember 记住，记得return 送还，还归firmly 稳固地go to bed 上床睡觉check 检查，核对list 名单，一览表fill to 填写form 表格have a look 看一看passport 护照mind 介意，反对fill out 填写prepare 准备，预备key card 出入证seat 座位file 档案identification身分的证明straight 马上，立刻separately 单独地opposite 在...的对面gift 礼品，礼物elevator [美]电梯directly 直接地straight 笔直的traffic 交通distance 直接地intersection 交叉点，十字路口suggest 建议，提出（意见，计划）等popular 受欢迎的，大众（或某种人）喜爱的tourist 旅行者，游览者，观光者famous 著名的，出名的tourist attraction 旅游胜地history 历史direction 方向，方位well-known 出名的，众所周知的scene 景色，景象attractive 有吸引人的，引起兴趣的interest 兴趣dynasty 王朝，朝代classical 古典的architecture建筑风格exquisite 精致的，精巧的artistic value 艺术价值chance 机会feast one's eyes让某人一包眼福typical 典型的，代表性的pearl 珍珠The Jade Buddha Temple 玉佛寺what's more 另外construction建造，构造，结构magnificent 壮丽的，宏伟的enjoy 欣赏，喜爱stamp 邮票stick 粘贴，张贴envelope 信封，封套sticker 背后有粘胶的标签ticket 票airline 航空公司wonder 想知道consider 考虑，细想in advance 预先economy 经济time-table 时刻表flight 班机airport 机场国外生活必备英文词汇全搜索－住宿篇2 rear stalls 戏院正方后座in order 妥当，就绪suppose 猜想，料想，想象matinee 日戏dress circle戏院的二楼厅cancel 取消except 除...之外performance 演出acrobatic 杂技的prefer 更喜欢exchange 兑换，（货币）交换bill 钞票，纸币currency 货币according to根据...所说，按照equivalent 相等的，相当的note 纸币sign 签名，署名exchange memo 兑换水单counter 柜台prohibit 禁止，阻止government 政府information 信息bottom line 底线endorse 在（支票等）背面签名，背书signature 签名，署名top line 头一行receipt 收据，收条amount 数额certificate 单据purchase 买，购买，购置，所购物countersign 副署，连署in duplicate（正副）一式两份policy 政策，方针understand 懂，理解awfully 非常，很describe 描绘，叙述，形容apologize 道歉trouble 麻烦，烦恼manager 经理solve 解决carelessness粗心，疏忽，粗枝大叶advise to 劝...inconvenience 不方便toilet 洗室sincerely 真诚地，诚恳地，真挚地previous 先的，前的occupant 占有人，占用者，居住者access 进入responsible 有责任的，（应）责任的necklace 项圈，项链safety box 保险柜arrange 安排in touch with 联系，接触as soon as 一...就...try one's best 努力，尽力possible 可能的regulation 规则，规章，法规noise 噪音，嘈杂声several 几个，数个misunderstand 误会，误解explain 解释，说明relax 放松calm 使平静，使镇定in charge 主管housemaid 客房服务员release 再出租measure 措施，方法understaffed人员太少的，人员不足的accommodation cost 宿费cashier 出纳check in 入住登记check out 办理退房手续deluxe suite豪华套间dining hall 餐厅double room 双人间foreign exchange counter 外币兑换处hotel directory 旅馆指南hotel lobby 饭店大堂hotel rates 房价information desk 总台porter 行李员reservation desk 预定处room charge sheet 房价表room with bath 带有浴室的客房room with good ventilation 通风良好的客房single room 单人间suite 套间telephone operator 总机接线员in touch with 联系，接触as soon as 一...就...try one's best 努力，尽力possible 可能的regulation 规则，规章，法规noise 噪音，嘈杂声several 几个，数个misunderstand 误会，误解explain 解释，说明relax 放松calm 使平静，使镇定in charge 主管housemaid 客房服务员release 再出租measure 措施，方法understaffed人员太少的，人员不足的accommodation cost 宿费cashier 出纳check in 入住登记check out 办理退房手续deluxe suite豪华套间dining hall 餐厅double room 双人间foreign exchange counter 外币兑换处hotel directory 旅馆指南hotel lobby 饭店大堂hotel rates 房价information desk 总台porter 行李员reservation desk 预定处room charge sheet 房价表room with bath 带有浴室的客房room with good ventilation 通风良好的客房single room 单人间suite 套间telephone operator 总机接线员国外生活必备英文词汇全搜索－饮食篇1餐具：coffee pot 咖啡壶coffee cup 咖啡杯paper towel 纸巾napkin 餐巾table cloth 桌布tea -pot 茶壶tea set 茶具tea tray 茶盘caddy 茶罐dish 碟plate 盘saucer 小碟子rice bowl 饭碗chopsticks 筷子soup spoon 汤匙knife 餐刀cup 杯子glass 玻璃杯mug 马克杯picnic lunch 便当fruit plate 水果盘toothpick 牙签中餐：bear's paw 熊掌breast of deer 鹿脯beche-de-mer; sea cucumber 海参sea sturgeon 海鳝salted jelly fish 海蜇皮kelp, seaweed 海带abalone 鲍鱼shark fin 鱼翅scallops 干贝lobster 龙虾bird's nest 燕窝roast suckling pig 考乳猪pig's knuckle 猪脚boiled salted duck 盐水鸭preserved meat 腊肉barbecued pork 叉烧sausage 香肠fried pork flakes 肉松BAR-B-Q 烤肉meat diet 荤菜vegetables 素菜meat broth 肉羹local dish 地方菜Cantonese cuisine 广东菜set meal 客饭curry rice 咖喱饭fried rice 炒饭plain rice 白饭crispy rice 锅巴gruel, soft rice , porridge 粥—noodles with gravy 打卤面plain noodle 阳春面casserole 砂锅chafing dish, fire pot 火锅meat bun 肉包子shao-mai 烧麦preserved bean curd 腐乳bean curd 豆腐fermented blank bean 豆豉pickled cucumbers 酱瓜preserved egg 皮蛋salted duck egg 咸鸭蛋dried turnip 萝卜干西餐与日本料理：menu 菜单French cuisine 法国菜today's special 今日特餐chef's special 主厨特餐buffet 自助餐fast food 快餐specialty 招牌菜continental cuisine 欧式西餐aperitif 饭前酒dim sum 点心French fires 炸薯条baked potato 烘马铃薯mashed potatoes 马铃薯泥omelette 简蛋卷pudding 布丁pastries 甜点pickled vegetables 泡菜kimchi 韩国泡菜crab meat 蟹肉prawn 明虾conch 海螺escargots 田螺braised beef 炖牛肉bacon 熏肉poached egg 荷包蛋sunny side up 煎一面荷包蛋over 煎两面荷包蛋fried egg 煎蛋over easy 煎半熟蛋over hard 煎全熟蛋scramble eggs 炒蛋boiled egg 煮蛋stone fire pot 石头火锅sashi 日本竹筷sake 日本米酒miso shiru 味噌汤roast meat 铁板烤肉sashimi 生鱼片butter 奶油冷饮：beverages 饮料soya-bean milk 豆浆syrup of plum 酸梅汤tomato juice 番茄汁orange juice 橘子汁coconut milk 椰子汁asparagus juice 芦荟汁grapefruit juice 葡萄柚汁vegetable juice 蔬菜汁ginger ale 姜汁sarsaparilla 沙士soft drink 汽水coco-cola (coke) 可口可乐tea leaves 茶叶black tea 红茶jasmine tea 茉莉(香片)tea bag 茶包lemon tea 柠檬茶white goup tea 冬瓜茶honey 蜂蜜chlorella 绿藻soda water 苏打水artificial color 人工色素ice water 冰水mineral water 矿泉水distilled water 蒸馏水long-life milk 保久奶condensed milk 炼乳; 炼奶cocoa 可可coffee mate 奶精coffee 咖啡iced coffee 冰咖啡white coffee 牛奶咖啡black coffee 纯咖啡ovaltine 阿华田chlorella yakult 养乐多essence of chicken 鸡精ice-cream cone 甜筒sundae 圣代; 新地ice-cream 雪糕soft ice-cream 窗淇淋vanilla ice-cream 香草冰淇淋ice candy 冰棒milk-shake 奶昔straw 吸管国外生活必备英文词汇全搜索－饮食篇2水果：pineapple 凤梨watermelon 西瓜papaya 木瓜betelnut 槟榔chestnut 栗子coconut 椰子ponkan 碰柑tangerine 橘子mandarin orange 橘sugar-cane 甘蔗muskmelon 香瓜shaddock 文旦juice peach 水蜜桃pear 梨子peach 桃子carambola 杨桃cherry 樱桃persimmon 柿子apple 苹果mango 芒果fig 无花果water caltrop 菱角almond 杏仁plum 李子honey-dew melon 哈密瓜loquat 枇杷olive 橄榄rambutan 红毛丹durian 榴梿strawberry 草莓grape 葡萄grapefruit 葡萄柚lichee 荔枝longan 龙眼wax-apple 莲雾guava 番石榴banana 香蕉熟菜与调味品：string bean 四季豆pea 豌豆green soy bean 毛豆soybean sprout 黄豆芽mung bean sprout 绿豆芽bean sprout 豆芽kale 甘蓝菜cabbage 包心菜; 大白菜broccoli 花椰菜mater convolvulus 空心菜dried lily flower 金针菜mustard leaf 芥菜celery 芹菜tarragon 蒿菜beetroot, beet 甜菜agar-agar 紫菜lettuce 生菜spinach 菠菜leek 韭菜caraway 香菜hair-like seaweed 发菜preserved szechuan pickle 榨菜salted vegetable 雪里红lettuce 莴苣asparagus 芦荟bamboo shoot 竹笋dried bamboo shoot 笋干chives 韭黄ternip 白萝卜carrot 胡萝卜water chestnut 荸荠ficus tikaua 地瓜long crooked squash 菜瓜loofah 丝瓜pumpkin 南瓜bitter gourd 苦瓜cucumber 黄瓜white gourd 冬瓜gherkin 小黄瓜yam 山芋taro 芋头beancurd sheets 百叶champignon 香菇button mushroom 草菇needle mushroom 金针菇agaricus 蘑菇dried mushroom 冬菇tomato 番茄eggplant 茄子potato, spud 马铃薯lotus root 莲藕agaric 木耳white fungus 百木耳ginger 生姜garlic 大蒜garlic bulb 蒜头green onion 葱onion 洋葱scallion, leek 青葱wheat gluten 面筋miso 味噌seasoning 调味品caviar 鱼子酱barbeque sauce 沙茶酱tomato ketchup, tomato sauce 番茄酱mustard 芥茉salt 盐sugar 糖monosodium glutamate , gourmet powder 味精vinegar 醋sweet 甜sour 酸bitter 苦lard 猪油peanut oil 花生油soy sauce 酱油green pepper 青椒paprika 红椒star anise 八角cinnamon 肉挂curry 咖喱maltose 麦芽糖糖与蜜饯：jerky 牛肉干dried beef slices 牛肉片dried pork slices 猪肉片confection 糖果glace fruit 蜜饯marmalade 果酱dried persimmon 柿饼candied melon 冬瓜糖red jujube 红枣black date 黑枣glace date 蜜枣dried longan 桂圆干raisin 葡萄干chewing gum 口香糖nougat 牛乳糖mint 薄荷糖drop 水果糖marshmallow 棉花糖caramel 牛奶糖peanut brittle 花生糖castor sugar 细砂白糖granulated sugar 砂糖sugar candy 冰糖butter biscuit 奶酥rice cake 年糕moon cake 月饼green bean cake 绿豆糕popcorn 爆米花chocolate 巧克力marrons glaces 糖炒栗子国外生活必备英文词汇全搜索－饮食篇3牛排与酒：breakfast 早餐lunch 午餐brunch 早午餐supper 晚餐late snack 宵夜dinner 正餐ham and egg 火腿肠buttered toast 奶油土司French toast 法国土司muffin 松饼cheese cake 酪饼white bread 白面包brown bread 黑面包French roll 小型法式面包appetizer 开胃菜green salad 蔬菜沙拉onion soup 洋葱汤potage 法国浓汤corn soup 玉米浓汤minestrone 蔬菜面条汤ox tail soup 牛尾汤fried chicken 炸鸡roast chicken 烤鸡steak 牛排T-bone steak 丁骨牛排filet steak 菲力牛排sirloin steak 沙朗牛排club steak 小牛排well done 全熟medium 五分熟rare 三分熟beer 啤酒draft beer 生啤酒stout beer 黑啤酒canned beer 罐装啤酒red wine 红葡萄酒gin 琴酒brandy 白兰地whisky 威士忌vodka 伏特加on the rocks 酒加冰块rum 兰酒champagne 香槟其他小吃：meat 肉beef 牛肉pork 猪肉chicken 鸡肉mutton 羊肉bread 面包steamed bread 馒头rice noodles 米粉fried rice noodles 河粉steamed vermicelli roll 肠粉macaroni 通心粉bean thread 冬粉bean curd with odor 臭豆腐flour-rice noodle 面粉noodles 面条instinct noodles 速食面vegetable 蔬菜crust 面包皮sandwich 三明治toast 土司hamburger 汉堡cake 蛋糕spring roll 春卷pancake 煎饼fried dumpling 煎贴rice glue ball 元宵glue pudding 汤圆millet congee 小米粥cereal 麦片粥steamed dumpling 蒸饺ravioli 馄饨饭店交流用语之欢迎、问候用语1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。
五星级酒店服务标准手册
Intensive ReadiБайду номын сангаасg: Para.1
The bell service has the most frequent contact with the guests. The bellman greets the guests at the gate, delivers baggage and shows them to their rooms, introduces some hotel facilities and room facilities, and runs errands for the guests, such as summoning taxis.
Please mark down what a bellman should do Say “welcome” to the guest. Shake hands with the guests. Register for the guests. Introduce the receptionist to the guests. Carry the baggage for the guests. Show the guests to their rooms. Deliver message and mails.
summon:召唤，召集
E.g.–summon the police quickly! 快去叫警察！ Practice
• They have to summon a second conference and change the previous decision. 他们不得不召集第二次会议，改变 以前的决定。
Preparation & General knowledge
五星级酒店GRO服务程序_管家服务_（可编辑）
1Standard:Butlers will have basic knowledge about mattersof ticketing and able to complete some basicsteps in resolving them.标准：专职管家应有关于机票事宜的基本知识，并能够完成解决这些问题的基本步骤。
Procedures:1. Butlers shall be knowledgeable of type ofguest requests relating to matters ofair-ticketing:§ Reservation: To reserve/book a seat on a flightfor a guest or passenger.§ Reconfirmation: To confirm with airline thatguest is leaving on a particular day via aparticular flight.§Change: To change guest’s departure date,flight number/departure time.§ Re-route: Changing of destination.§ Endorsement: Changing of carrier/airlinecompany.§ Refund: Can only be done by guest from placeof issue or purchasing.2. Butler shall be knowledgeable of keyinformation indicated on air-ticket:§ Name of passengers§ Departure date/time§ Name of airline company§ Flight number§ Class of seats§ From which city to which destination§ Reservation status程序：1. 专职管家在客人各种关机票事宜的要求上应具备足够丰富的知识：§预定：为客人或乘客在某一航班上保留/预定一个位子。
五星级酒店GRO服务程序(DOC页)
Reservation status
Ticket number
Validity period
Free bag allowance
Ticket restrictions
3.Butlershall always ask for second/third options from guests upon handling the requests.
6.专职管家在完成办事后需将客人的机票置于票夹内交还给客人。Standard:
AllButlerswill constantly thinking of ways to service the Guest by means of offering Guests Preferences before they ask. By observation of gestures/facial expressions and by knowledge of information in Guest History, we will provide personalized Guests service on a consistent basis.
2.Butlershall be knowledgeable of key information indicated on air-ticket:
Name of passengers
Departure date/time
Name of airline company
Flight number
Class of seats
尺度：
所有的专职管家要经常思考办事客人的要领，在客人提出要求前为客人提供他们想要的办事。通过视察客人的手势/面部心情，以及从客人历史纪录上纪录的信息，我们将在一贯的底子上为客人提供小我私家化的办事。
酒店服务指南英文版本
Hotel Service Guide (English Version)Welcome to our hotel! We are delighted to have you as our guest and hope that you have a comfortable and enjoyable stay with us. To ensure that your experience at our hotel is truly exceptional, we have put together a comprehensive service guide for your convenience. Please read through the following information carefully to make the most of your time here.Room AccommodationsOur hotel offers a range of room options to suit your needs. Whether you are traveling solo, with a partner, or with your family, we have rooms that cater to different group sizes. Each room is equipped with modern amenities to make your stay comfortable, including:•Complimentary Wi-Fi•Flat-screen TV•Mini refrigerator•Coffee and tea making facilities•In-room safe•Hairdryer•Iron and ironing board•ToiletriesIf you require any additional items or have specific preferences, please do not hesitate to contact our front desk staff, who will be happy to assist you.Dining OptionsIndulge in a culinary experience at our hotel’s dining facilitie s. Start your day with a delicious breakfast buffet at our restaurant, where you can choose from a variety of fresh and tasty options. For lunch and dinner, our chef prepares delectable dishes using locally sourced ingredients to create a memorable dining experience.If you prefer to dine in the comfort of your room, room service is available during specific hours. Simply peruse the menu and place your order with our friendly staff.Facilities and ServicesTo enhance your stay, our hotel provides a range of facilities and services for your convenience and enjoyment. Some of the amenities available to guests include: •Fitness center•Swimming pool•Business center•Concierge services•Laundry and dry-cleaning services•Airport shuttle service•Tour and ticket assistanceAdditionally, our front desk is open 24 hours a day to attend to any queries or requests you may have. Our staff is dedicated to making your stay with us as pleasant and comfortable as possible.Local AttractionsExplore the surrounding area and discover the attractions and activities available nearby. Our hotel is conveniently located near popular landmarks, shopping districts, and cultural attractions. Our concierge team can provide recommendations on places to visit and assist with booking tours or transportation.Contact UsWe hope that this service guide has been helpful in familiarizing you with our hotel and the services we offer. Should you require any further assistance or have any questions, please do not hesitate to contact our front desk staff or visit our website for more information.Thank you for choosing to stay with us. We wish you a pleasant and memorable experience at our hotel.。
超五星级酒店客房SOP——如何整理已开夜床服务的房间
部门：职位：标准操作程序Housekeeping 客房部Room Attendant客房服务员Module 10.2 How To Turn Up Guest Room如何整理已开夜床的客房10.0Standard Operation Procedures标准操作程序Module 10.2: How To Turn Up Guest RoomObjective: 目的：We will provide an interesting and inviting ambience, for example, with flowers or other local and/or Asian touches 我们将提供别致及舒适的客房环境，例如在客房内摆放鲜花或其他具有本地及亚洲特色的物件Training Equipment: 培训设备:1. We Are Servicing Your Room Card“正在清洁”指示牌2.Turn Down Room开夜床的房间Module 10.2 How To Turn Up Guest Room如何整理已开夜床的客房KEY 索引STANDARD标准PROCEDURE程序PHRASES/VERBIAGE相关用语Before entering a guest room, we willknock or ring, wait ten seconds, andknock again, then enter slowly whileannouncing our department进入客人房间前，我们要先敲门或按门铃，等十秒钟后，再敲一次，然后自报身份,轻轻的进入.1.Room Attendant upon receiving rooms with bedthat was turn down on the previous night will followup to turn up the bed.对于前一天晚已开好夜床的房间，客房服务员应及时进行清洁整理2.Enter room by following the “How to enter guestroom” SOP.服务员应根据“如何进入客房”的标准操作程序进入客房部门：职位：标准操作程序Housekeeping 客房部Room Attendant客房服务员Module 10.2 How To Turn Up Guest Room如何整理已开夜床的客房部门：职位：标准操作程序Housekeeping 客房部Room Attendant客房服务员Module 10.2 How To Turn Up Guest Room如何整理已开夜床的客房。
酒店服务指南英文翻译稿
酒店服务指南英文翻译稿Hotel Service GuideCheck-InRoom AmenitiesHousekeepingDining OptionsFitness and RecreationFor those seeking to stay active during their stay, our hotel provides a well-equipped fitness center with cardio and strength-training equipment. Additionally, our swimming pool offers a refreshing way to relax and unwind. Pool towels are available at the poolside. Please note that the use of the fitness center and swimming pool is upon availability and subject to certain schedules and regulations.Business ServicesTransportationAdditional Information- For any emergencies or medical concerns, please contact the front desk immediately.- We offer laundry and dry-cleaning services for your convenience. Details and pricing can be found in your room's directory.- Our staff is fluent in multiple languages to better assist you.- Smoking is strictly prohibited in all areas of the hotel, including guest rooms. Designated smoking areas are available outside the hotel building.- Kindly return room keys to the front desk upon check-out.We hope you have a pleasant stay at our hotel. If you require any further assistance or have any specific requests, please do not hesitate to contact our reception. Thank you for choosing our hotel, and we look forward to serving you.。
五星级酒店标准服务英语
五星级酒店标准服务英语五星级酒店标准服务英语作为全球顶级酒店服务水准的代表，五星级酒店以其豪华品质和卓越服务而享誉全球。
五星级酒店将服务质量放在首位，为宾客提供高品质的住宿、餐饮、会议、娱乐等一系列服务，使客人在酒店留下美好的回忆。
那么，五星级酒店的标准服务英语是怎样的呢？下面将介绍五星级酒店在接待、住宿、餐饮、会议和娱乐等方面的标准服务。
接待服务五星级酒店的接待人员应具备良好的沟通能力和服务意识。
酒店接待员在迎接宾客时应用礼貌而亲切的语言表达问候，如：“Good morning/afternoon/evening, may I help you?”（“早上/下午/晚上好，我可以帮您吗？”）在处理宾客的需求时，应始终保持微笑并以积极主动的态度回应。
接待员应具备流利的英语口语和听力，以确保与国际宾客的沟通顺畅。
另外，五星级酒店的接待台还需要提供24小时接待服务，在任何时候都能够满足客人的需求。
住宿服务五星级酒店的住宿服务应以客户满意度为核心。
在客户办理入住手续时，前台人员应以友好的态度耐心地询问客户的姓名、预定信息和支付方式等，并为客户提供完整的入住指南。
客房服务员应定期更换干净的床单、毛巾等，并确保客房内的设施设备良好运行。
如果客户有额外的需求，如备品补充、叫醒服务、洗衣服务等，酒店应提供及时的响应和解决方案。
餐饮服务五星级酒店的餐饮服务要求高品质的食物和优雅的用餐环境。
酒店的餐厅服务人员应具备良好的表达能力，清晰地介绍菜单上的各种菜式，并根据客人的喜好提供专业的推荐。
服务员在点菜和端菜时应礼貌周到，及时补充餐具和饮品，并提供快速的结账服务。
酒店还应提供多种风格的餐厅，以满足不同客户的口味需求。
会议服务五星级酒店为商务旅客提供高水平的会议服务。
会议室应配备先进的音视频设备、投影仪、白板等，并提供快速稳定的互联网连接。
会议期间，酒店应提供翻译、秘书、打印等服务，并能根据客户的需求提供会议茶歇、午餐或晚宴等。
星级酒店服务指南(中英文版)
星级酒店服务指南(中英文版)1000字星级酒店服务指南星级酒店是旅游业中的重要组成部分，为客人提供高品质、多元化的住宿体验，其中服务水平是提高星级酒店竞争力的重要因素。
本指南将为星级酒店员工提供服务要点和技巧，帮助他们提高服务质量，满足客人的需求。
前台服务1.礼貌与热情客人在前台碰到员工时，员工应该给予客人礼貌、热情的问候，向客人微笑表示欢迎。
2.专业的知识与技能前台员工应该知道如何为客人提供服务的要点及相关知识，比如客房种类、餐饮设施、区域旅游景点等；并且需要掌握相关的信息技能，以便在咨询客人时快速定位信息。
3.及时的回应和解决问题无论是房间问题、付款问题还是其他问题，前台员工应该及时回应客人的要求，耐心地解决问题，确保客人的满意度。
客房服务1.环境卫生与干净住宿环境是客人选择酒店的关键因素之一，员工需要及时、有效地清洁客房和更换床上用品，确保每位客人都能享受到干净、卫生、舒适的环境。
2.个性化的服务通过与客人的沟通，员工可以了解到客人的需求和喜好，并根据客人的喜好提供个性化的服务，比如准备客人喜欢的饮品、将他们晚归的需求记录到对应的客房等等。
3.安全与保密针对客人在旅行中可能遇到的安全问题，员工需要提供相应防范策略和建议，确保客人能够安全畅游；在客人在房间内遗失东西时，员工要保护客人的隐私不泄露。
餐饮服务1.多样化的菜单星级酒店的餐饮服务需要提供多样化和高品质的菜单，比如素食、儿童餐等菜单，以满足不同客人的需求。
2.合理的定价员工需要清楚地掌握餐饮定价策略，帮助客人理解菜单上的价格，并对客人提供菜单上的菜品介绍。
3.贴心的服务对个别客人的特殊要求，比如敏感的饮食偏好、有过敏史等，员工需要协助餐饮部门安排相应的餐点，确保客人的需求得到满足。
设施服务1.完善的设施酒店需要为客人提供各类设施，如健身房、游泳池、商务中心等，员工需要明确了解这些设施的运转和使用细节，并在必要时向客人提供帮助。
2.及时的维护员工需要时刻关注设施的使用情况，及时发现并处理问题，确保设施在高品质的状态下运行。
超五星级酒店SOP——客房主管如何处理维修请求
部门：职位：标准操作程序Housekeeping 客房部Room Supervisor客房主管Module 11.12 How To Handle MaintenanceRequest如何处理维修请求11.0Standard Operation Procedures标准操作程序Module 11.12 : How To Handle Maintenance Request如何处理维修请求Objective: 目的：Each guest and colleague will experience rooms, public areas and back of house areas that are perfectly maintained on a consistent basis确保客人和同事在使用房间、公共区域、后勤区域时设备一致完好无缺Training Equipment: 培训设备1.Maintenance Work Order维修单Module 11.12 : How To Handle Maintenance Request如何处理维修请求KEY 索引STANDARD标准PROCEDURE程序PHRASES/VERBIAGE相关用语We will present and impeccablymaintained, comfortable and safeenvironment我们将准确无误的维修好房间，确保一个舒适安全的环境We will help to ensure all guest roomsare immaculately presented at alltimes by taking direct action or bycommunicating the need to others我们将通过直接的行动或者沟通方Non urgent maintenance request非紧急维修要求1.For every maintenance problem in a guest room, fill in aMaintenance Work Order form客房内存在的任何需要维修的问题都要填写维修工作定单表格2.One copy will be keep by Housekeeping and the othercopies will be submit to Engineering Department客房部保留一份表格，其他的复印件将交到工程部部门：职位：标准操作程序Housekeeping 客房部Room Supervisor客房主管Module 11.12 How To Handle MaintenanceRequest如何处理维修请求Module 11.12 : How To Handle Maintenance Request如何处理维修请求KEY 索引STANDARD标准PROCEDURE程序PHRASES/VERBIAGE相关用语式确保客房在任何时候都是完美无缺的。
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目录总经理致辞大堂服务GRAND LOBBY SERVICES1．大堂经理 Assistant Manager2．问讯∕留言Information ∕ Message3．预订∕接待Reservation ∕ Reception 4．收银∕结账 Cashier5．外币兑换 Foreign Currency Exchange6．信用卡 Credit Card 7．退房时刻 Check-out Time8．客房门卡 Room Card9．行李服务 Luggage Service 10．大堂保险箱 Lobby Safe box11．商务中心 Business Center 12．商场 Shopping Center 13．残疾人士设施 Handicapped Facilities 14．擦鞋服务 Shoe-Shine Service15．花店 Flower Shop16．租车 Car Hire 17．着装 Dressing18．停车 Parking19．行政楼层接待处 Executive Floor Reception客房服务GUEST ROOM SERVICES1．客房中心 Housekeeping Center 2．房间清洁服务 Room Cleaning 3．房间夜床服务 Turn-down Service 4．洗衣服务 Laundry Service 5．小酒吧 Mini-Bar 6．房间加床服务 Extra Bed7．送餐服务 Room Service 8．擦鞋服务 Shoes-shine Service 9．叫醒服务 Wake-up Call 10．饮用水 Drinking Water 11．电话 Telephone 12．电吹风 Hair Dryer 13．冰块 Ice Cube 14．电熨斗/烫衣板 Iron / Iron Board 15．房间保密/电话免打搅16．失物招领 Lost And Found 17．电视节目 TV Channel18．网上漫游 Internet Service 19．空气调节 Air Conditioner 20．电源总开关 Energy Saver 21．电源讲明 Power Supply 22．无烟楼层 Non-smoking floor 23．医疗服务 Clinic Service 24．环境爱护 Environmental Protection 25．紧急情况 Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订 Banquet Reservation 2．大堂吧 Lobby Bar3．西餐厅 Western Restaurant4．行政酒廊 Executive Lounge 5．中餐厅 Chinese Restaurant6．日韩餐厅Japanese & Korean Restaurant7．洗浴自助餐厅 Bath buffet Restaurant 8．会议室 Conference Room 9．送餐服务 Room Service会馆服务HEALTH& ENTERTAIMENT SERVICE1．洗浴 Bathe 2．游泳馆 Swimming Pool 3．健身房 Gymnasium Center 4．电影厅 Film Hall 5．休息厅 Lounge 6．游乐区 Game Area 7．棋牌室 Chess and Mahjong Room8． SPA理疗室安全指南SAFETY DIRECTORY1．遵守措施2．来宾注意事项Guest’s Notices3．安保 Safeguard4．火警 Fire Prevention5．火警须知 Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话 Room to Room Calls2．拨打外线电话 Outside Calls3．国内直拨电话 DDD Calls4．国际直拨电话 IDD Calls5．国内、国际直拨须知 IDD&DDD Service Guide 6．国内、国际长途电话区号 IDD&DDD DIRECTORY附表客房物品有偿价格表金龙国际饭店热忱欢迎阁下光临尊敬的来宾：欢迎您下榻张家口金龙国际饭店！您的到来，我们饭店全体职员都感到特不荣幸，此《服务指南》为您详细介绍了饭店的各项服务及设施。
若您有什么需要，请直接与饭店各部门联系，我们将竭诚为您效劳。
在宝龙国际饭店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在宝龙国际饭店处处都看到温馨的微笑。
假如您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写“来宾意见表”，我们会立即改进，因为您的中意确实是我们的最终目标。
最后，希望您把在那个地点获得的愉快经历告诉更多的朋友，期待您的再次光临，感谢！xx国际饭店总经理Warmly Welcome to Baolong International HotelDear Guest:Welcome to Baolong International Hotel!All of us are very grateful for your patronage and hope you enjoy your stay at our hotel. This 《Service Directory》will inform you various service and facilities of our hotel. If you need more help, please contact with our relevant departments, all of us already stand by and surely you will get the excellent service at any time.You are our concern in Baolong International Hotel during your stay. We shall try our best to offer the perfect service for you. If there are any more comments or suggestions, please contact us promptly or fill in questionnaire form on the desk of your room.We wish, during your stay with us, joviality experiencewise up to your friends and we hope we will have the pleasureof serving you again.INTERNATIONALHOTELGeneral Manager大堂服务GRAND LOBBY SERVICES1．大堂经理Assistant Manager TEL 8188位于饭店大堂内，24小时为您提供服务。
The Assistant Manager in the lobby will be at yourservice at any time.2．问讯∕留言Information ∕ MessageTEL 8100如您离开饭店而需与来人或来电联系时，请把您的去处及留言告之总服务台。
You can tell our Information Desk the place to go ifyou want to be in touch with telephonemessage or visitors when you are out.3．预订∕接待Reservation ∕Reception TEL 8100饭店接待处24小时为您提供预订客房、住宿登记等服务。
The Front Desk will provide you with the service of reservation and registration any time.4．收银∕结账Cashier TEL 8105位于大堂总服务台，24小时为您提供住宿期间的房费、餐费及其他费用的结算服务。
It’s located at the Front Desk in the lobby. We willprovide the 24-hour check-out service of your fees duringyour stay.5．外币兑换Foreign Currency Exchange TEL 8105位于总服务台收银处，为您提供18小时外币兑换服务。
服务时刻：06：00- 24：00It’s located at the Cashier desk. We will also providethe service of exchanging foreign currency.Service Hours：06：00am-12：00pm6．信用卡Credit Card TEL 8106欢迎您在饭店用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡、维萨卡、万事达卡、运通卡、大莱卡、JCB卡。
Welcome to use the following cards：Great Wall, thePeony, Long card, the Gold Ear, Visa, Master, AmericanExpress, Diners club and JCB etc.7．退房时刻Check-out Time TEL 8106饭店退房时刻为中午12：00。
请留意：超过12：00后加收半天房租，18：00后退房按全天收费计算。
若需延迟离店时刻，请与总服务台联系。
Check-out time is 12：00 at noon. You will have to payan extra half of daily fee if you check out after 12：00a.mand the whole fee if you do after 18：00 p.m. Please contactthe Reception Desk if your check-out has to be delayed.8．客房门卡Room Card TEL 8100饭店使用安全电子门锁。
退房时请将门卡交与总台收银处。
请留意：当超过规定时刻，门卡将不能开锁。
您要续住，请到总服务台办理有关手续。