饭店情景英语期末考试试卷

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《酒店情景英语》期末考试试卷附答案

《酒店情景英语》期末考试试卷附答案一、单选（每小题5分，共70分）1.The word “reservation” equals toA.ServiceB. BookC. InvestmentD. Settle the bill2.“double room” isA.单人间B. 标准间（配两张单人床）C. 双人间（配一张双人床）D. 三人间3.ID card isA.登记卡B. 房卡C. 信用卡D.身份证4.“walk-in guest” meansA.没有提前预定房间的客人B. 走着的客人C. 走着进来的客人D. 入住的客人5.The word “deposit” in our book refers toA.存钱B. 押金C. 取钱D. 维修6.All the words below are used in Launder Services exceptA.shrinkB. mendC. beverageD. stain7.Sichuan cuisine is and contains chili.A.sourB. sweetC. hotD. salty8.The word “cuisine” meansA.热辣的B. 菜系C. 苦干的D. 大堂吧9.The word “miscalculation “refers toA.确认B. 算账C. 结账D. 算错账10.火腿A.SausageB. hamC. hot legD. pork leg11.Where is the washroom?A.前台在哪里？B. 商店在哪里？C. 可以为我叫出租车吗？D. 洗手间在哪里？12._____________in our check-in procedures since the new manager took over.A.There are changesB. Changes have been thereC. There have been changesD. We have changes13.What should the reservation clerk says first when he/she answers the phone?A.Reservations, may I help you?B. Welcome to our hotel.C. please come to our hotelD. Please enjoy your stay.14.Which of the following is not the tableware that usually used in western food?A.ChopsticksB. knife and forkC. dessert plateD. napkin二、连线题（每小题3分，共30分）酒店情景英语参考答案：二、连线题。

饭店英语考试真题试卷

饭店英语考试真题试卷一、听力理解（共20分）1. 根据所听对话，选择正确的答案。

（每题2分，共10分）- 问题1：What time does the restaurant open in the morning?A. 6:00 AMB. 7:00 AMC. 8:00 AM- 问题2：What dish is the customer ordering?A. Spaghetti BologneseB. Grilled SalmonC. Chicken Curry- 问题3：What is the customer's special request?A. No garlicB. Extra cheeseC. Gluten-free- 问题4：How many guests are coming for the reservation?A. 4B. 6C. 8- 问题5：What is the reason for the customer's complaint?A. The food is coldB. The service is slowC. The bill is incorrect2. 根据所听短文，完成信息填空。

（每空1分，共10分）- The restaurant's theme is _______ and it offers avariety of _______ cuisines.- The special promotion for this month is a _______ discount on all _______ dishes.- The customer can make a reservation by calling the_______ number or through the _______ website.二、词汇与语法（共30分）1. 选择题（每题2分，共10分）- 问题1：The waiter _______ the customer's order.A. confirmedB. correctedC. conferred- 问题2：Please _______ the table for the next guests.A. clearB. cleanC. clarify- 问题3：The chef is _______ for his innovative dishes.A. famousB. infamousC. nameless- 问题4：The restaurant _______ a wide range of wines from around the world.A. offersB. demandsC. requires- 问题5：We need to _______ the menu to attract more customers.A. reviseB. reverseC. review2. 填空题（每空1分，共10分）- The restaurant is known for its _______ service and_______ atmosphere.- The _______ of the meal includes an appetizer, a main course, and a dessert.- The _______ is responsible for managing the kitchenstaff and preparing the dishes.3. 改错题（每题1分，共10分）- The restaurant is open from 11:00 AM to 10:00 PM, except for Sunday it closes at 9:00 PM. (找出并改正错误)三、阅读理解（共20分）1. 阅读以下短文，选择正确的答案。

《饭店英语》期末考试试卷(2015上)

2015年上学期《饭店英语》期末考试卷班级__________ 姓名__________ 学号__________ 计分___________I. Multiple choice 单选（20%）1. May I ______ your name and phone number?.A. knowB. to knowC. knows 2. We look forward to your _________. A. come B. came C. coming 3.—— How would you like your steak cooked? ——___________,please .A. RareB. CertainlyC. No problem 4. ---Thank you for your help. --- _________________________A. Never mindB. Very goodC. No thanks 5.---What ’s your ______, please? ---1205.A. room numberB. ID cardC. telephone 6. There are two flights ________ on that day. A. reserve B. available C. introduce 7.--- For which date, sir? ---- ________.A. At half past eightB. On September 1stC. In June 8th 8.--- ________ would you like, first class or business class? ---First class.A. Which classB. What classC. How class 9. --- What kind of ______ do you have?--- We have single, standard and presidential.A. fruitB. roomC. vegetables 10. ---I ’ll _____ you ______ so that you can see everyone?---Thank you.A.show …around.B. show …on.C. show …toII. Fill in the blanks with the proper phrases given below. 选择词汇，用正确形式填空。

酒店情景英语考试试卷

酒店情景英语考试试卷一、词汇与短语（每题2分，共20分）1. 将下列单词与对应的中文释义连线。

- reservation A. 登记入住。

- check - in B. 预订。

- concierge C. 礼宾员。

2. 写出下列短语的英文表达。

- 客房服务：________________- 酒店大堂：________________- 退房时间：________________二、单项选择题（每题3分，共30分）1. When a guest arrives at the hotel, the first thing the front desk clerk usually says is:A. "How are you today?"B. "Welcome to our hotel. May I have your reservation name, please?"C. "What do you want?"2. If a guest wants to extend his stay, he can say:A. "I want to leave early."B. "I would like to stay for a few more days."C. "I don't like this room."3. The concierge is mainly responsible for:A. Cleaning the rooms.B. Helping guests with various requests such as getting tickets or making restaurant reservations.C. Cooking in the hotel restaurant.4. A guest calls the front desk and says, "I'm locked out of my room." The front desk clerk should reply:A. "It's your own fault."B. "Don't worry. We'll send someone to help you right away."C. "You should be more careful."5. When the housekeeping staff enters a guest's room for cleaning, they should first:A. Start cleaning immediately.B. Knock on the door and announce themselves.C. Open the door without any notice.6. Which of the following is a common way to ask for a wake - up call?A. "Can you give me a call in the morning?"B. "I need a wake - up call at 7:00 am, please."C. "Call me when you are free."7. If a guest complains about the noise in his room, the front desk clerk should:A. Ignore the complaint.B. Apologize and offer to change the room if possible.C. Blame the guest for being too sensitive.8. "Do you have any available rooms for tonight?" The clerk can answer:A. "Yes, we have some single rooms and double rooms available."B. "No, we are full. Go away."C. "I don't know."9. When checking out, the guest may be asked:A. "Did you enjoy your stay?"B. "Can you pay for the damages you made?"C. Both A and B.10. The phrase "room service" refers to:A. The service provided by the hotel to clean the rooms.B. The service that allows guests to order food and drinks to be delivered to their rooms.C. The service for guests to check in and out of their rooms.三、情景对话补全（每题5分，共25分）1. Guest: Good morning. I have a reservation under the name of John Smith.Clerk: ____________________________________________________Guest: Yes, for three nights.Clerk: Thank you, Mr. Smith. Here is your key card. Your room is on the 5th floor.2. Guest: I'm sorry, but I can't find the restaurant in the hotel.Clerk: ____________________________________________________Guest: Thank you very much.3. Guest: I would like to check out.Clerk: Certainly, sir. ______________________________________Guest: Here you are. (hands over the key)Clerk: Thank you. Let me check your bill.4. Guest: I'm having a problem with the TV in my room. It doesn't work.Clerk: ____________________________________________________Guest: Thank you. I'll wait for the technician.5. Guest: Can I get a late checkout?Clerk: ____________________________________________________Guest: That's great. Thank you.四、翻译题（每题3分，共15分）1. 将下列句子翻译成英语。

饭店英语考试题及答案

饭店英语考试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a restaurant?A. Good morning/afternoon/evening.B. Welcome to our restaurant.C. How can I help you?D. What's up?答案：A2. When taking an order, which of the following is NOT correct?A. Could you repeat that, please?B. I'm sorry, we don't have that.C. Can I take your order now?D. Just a moment, please.答案：D3. If a guest asks for the restroom, you should say:A. It's over there.B. Go straight and turn right.C. You can't use it.D. I'll show you the way.答案：B4. What does "table for two" mean?A. A table for two people.B. A table for two dishes.C. A table for two hours.D. A table for two types of food.答案：A5. If a guest wants to pay the bill, you should:A. Take the bill to the cashier.B. Ask for the payment method.C. Give them the menu.D. Offer more food.答案：B6. Which of the following is NOT a type of beverage?A. Coffee.B. Tea.C. Juice.D. Rice.答案：D7. What is the polite way to ask a guest to wait?A. Hurry up, please.B. Wait a moment, please.C. I'm in a rush.D. You're next.答案：B8. If a dish is not available, you should:A. Apologize and offer a substitute.B. Ask the guest to wait.C. Ignore the request.D. Charge extra for a different dish.答案：A9. What does "check, please" mean?A. The guest wants to check the menu.B. The guest wants to see the bill.C. The guest wants to check the quality of the food.D. The guest wants to check the temperature.答案：B10. Which of the following is the correct way to say "enjoy your meal"?A. Have a good meal.B. Eat well.C. Enjoy your food.D. All of the above.答案：D二、填空题（每空1分，共10分）1. When a guest enters the restaurant, you should greet them with a warm "______".答案：welcome2. If a guest is allergic to certain foods, you should ask them about their "______".答案：allergies3. The phrase "______" is used to confirm the order with the guest.答案：That will be all4. To offer a drink, you can say, "Would you like something to "______"?"答案：drink5. If a guest needs assistance, you should say, "Can I be of "______" to you?"答案：assistance6. When a guest is ready to leave, you can say, "Thank you for dining with us, have a "______" day."答案：nice7. The phrase "______" is used to ask if the guest is ready to order.答案：Are you ready to order8. If a guest wants to split the bill, you should say, "We can "______" the bill for you."答案：split9. When a guest compliments the food, you can respond with, "Thank you, we're glad you enjoyed your "______".答案：meal10. If a guest asks for the Wi-Fi password, you can say, "The password is '______'."答案：[具体密码]三、简答题（每题5分，共20分）1. What should you do if a guest complains about the service?答案：Apologize sincerely, listen to their concerns, and try to resolve the issue promptly. If necessary, involve a manager to ensure the guest's satisfaction.2. How can you make a guest feel welcome in a restaurant?答案：Greet them warmly, make eye contact, and offer assistance. Ensure they are comfortable and attend to their needs throughout their visit.3. What is the importance of being knowledgeable about the menu?答案：Being knowledgeable about the menu allows you to answer questions, make recommendations, and ensure that guests have a positive dining experience.4. How can you handle a situation where a guest requests a dish。

饭店情景英语试题及答案

饭店情景英语试题及答案1. 当你进入饭店并需要询问是否有空位时，你应该说什么？A. Do you have any vacancies?B. Do you have any rooms available?C. Do you have any tables available?D. Do you have any seats available?答案：C2. 如果你想点一份牛排，你应该如何表达？A. I'd like to order a steak.B. I'd like to have a steak.C. I want a steak, please.D. All of the above.答案：D3. 当服务员问你牛排需要几分熟时，你应该如何回答？A. I'd like it well-done.B. I'd like it medium-rare.C. I'd like it rare.D. All of the above.答案：D4. 如果你想要求服务员推荐一道特色菜，你应该如何说？A. Can you recommend a specialty dish?B. Can you suggest a special dish?C. What's the chef's special?D. All of the above.答案：D5. 当你想要结账时，应该如何表达？A. Can I have the bill, please?B. I'd like to pay the bill.C. Check, please.D. All of the above.答案：D6. 如果你想要一杯咖啡，你应该如何点单？A. I'd like a coffee, please.B. Can I get a coffee?C. I want a cup of coffee.D. All of the above.答案：D7. 当你询问饭店是否提供早餐时，你应该如何问？A. Do you serve breakfast here?B. Is breakfast included?C. What time is breakfast served?D. All of the above.答案：D8. 如果你想要取消已经点的菜，你应该如何说？A. I'd like to cancel my order.B. Can I change my order, please?C. I want to remove this dish.D. All of the above.答案：D9. 当你想要额外的餐具时，你应该如何请求？A. Could I get some more cutlery?B. I need another fork, please.C. Can I have extra utensils?D. All of the above.答案：D10. 如果你想要询问饭店是否接受信用卡支付，你应该如何问？A. Do you accept credit cards?B. Can I pay with a credit card?C. Is it okay to use my credit card?D. All of the above.答案：D。

14～15西餐厅综合情景模拟考试

西餐厅综合情景模拟考试(服务技能、应急事件、产品知识、服务标准及日常口语）一、英汉互译（44分）熏蒸煎炸酸的红枣木耳火龙果西柚西瓜草莓豆角姜红菜头胡罗卜鱿鱼Abalone Tuna Salmon CodShark fin Turtle Sausage baconChicken wing Turkey Lamb chop Lettuce牛柳牛排小牛肉筋里脊肉牛百叶蚝油橄榄油蛋黄酱美国辣子酱酱油芥末麦片布丁吐司芝士蛋糕二、英译汉（15分）1、Do you have breakfast coupon / ticket?2、Would you like smoking area or non smoking area?3、Be care step, please.4、How about this table? / Is this table all right? Mrs. Smith.”5、What kind of juice would you like? We have orange juice, apple juice, pineapple juice, tomato juice, and grapefruit juice. Which one would you prefer?6、With ham, bacon or sausage? / Would you like ham, bacon or sausage to go with your egg?7、Would you mind your pancake will be take about 15 minutes?8、I’m afraid it is not on our menu. But I’ll ask my chef if it is available.9、How about you food and our service?10、Would you sign your name and room number on your bill?三、汉译英（15分）1、谢谢您的光临，我们期待再为您服务，再见。

饭店情景英语复习题答案

饭店情景英语复习题答案1. 当顾客进入饭店时，服务员应该如何问候？答案：服务员应该微笑并用英语问候顾客，例如："Good evening, welcome to our restaurant. How may I assist you today?"2. 如果顾客询问是否有空位，服务员应如何回答？答案：服务员应检查座位情况并礼貌回答，例如："Yes, we do have available tables. Would you prefer a booth or a table by the window?"3. 当顾客想要点餐时，服务员应该如何回应？答案：服务员应提供菜单，并询问顾客是否需要推荐，例如："Here is our menu. Would you like any recommendations?"4. 如果顾客对菜单上的某道菜有疑问，服务员应如何提供帮助？答案：服务员应详细解释菜品的原料和烹饪方式，例如："The grilled salmon is marinated with herbs and served with a lemon butter sauce. It's one of our most popular dishes."5. 当顾客决定点餐后，服务员应如何记录订单？答案：服务员应仔细听取顾客的点餐内容，并重复确认订单，例如："So, you would like the Caesar salad and the ribeye steak, medium rare, correct?"6. 如果顾客需要额外的餐具或调料，服务员应如何处理？答案：服务员应立即提供所需的餐具或调料，并询问是否还有其他需要，例如："Certainly, I'll bring you extra napkins and some extra ketchup right away. Is there anything else I can getfor you?"7. 当顾客的餐点准备好后，服务员应如何通知顾客？答案：服务员应礼貌地通知顾客，并询问是否需要其他服务，例如："Your meal is ready. Would you like me to box it up for takeout, or are you dining in?"8. 如果顾客在用餐过程中对食物不满意，服务员应如何回应？答案：服务员应表示歉意，并提供解决方案，例如："I'm sorry to hear that you're not satisfied with your meal. Would you like me to replace it with another dish or offer you a discount?"9. 当顾客用餐完毕并准备结账时，服务员应如何操作？答案：服务员应提供账单，并询问顾客是否需要收据，例如："Hereis your bill. Would you like a receipt for your records?"10. 在顾客离开饭店时，服务员应如何告别？答案：服务员应感谢顾客的光临，并表示期待再次为他们服务，例如："Thank you for dining with us. We hope to see you again soon. Have a great day!"。

饭店英语试题

饭店英语试题I.Choose the best answer. (20 points, 1 point each)1. After greeting a new guest, the receptionist’s first action should be to _____.A. check the guest’s reservationB. ask the guest the length of his stay.C. ask the guest to registerD. call the bellman2. I _____ two hotels but they are both fully booked up.A.have triedB. triedC. tryD. will try3. ---- Can I help you?---- ______.A. Yes, pleaseB. Please.C. Yes, you canD. Yes, as you like.4. A half day’s rent is charged _____ a room not vacated after 12:00 noon.A. againstB. forC. toD. in5. At today’s exchange rate, every US dollar is equivalent _____ 8:30 yuan RMB.A. toB. asC. inD. for6. Don’t call her at seven o’clock. She _____ dinner.A. will eatB. is eatingC. will be eatingD. has been eating7. Mr. Bellow asked the information clerk _____ he could help him send a letter to New York.A. ifB. thatC. whoD. where8. The room attendant should _____ the cleanliness of all the rooms.A. work onB. see toC. see to itD. see that9. A: I made the reservation yesterday.B: What did he say?C: He said that _____.A.I had made the reservation yesterdayB.he had made the reservation the day beforeC.he made the reservation yesterdayD.he made the reservation the day ago10. He tried to catch the first bus, but _____.A. as early as possibleB. in vainC. as wellD. on request a doctor11. Generally speaking, the _____ number of each guest room is the same as the room number.A. intensionB. extensionC. intenderD. extended12. Are you sure that the turn-down service _____ at noon?A. will doB. will be doingC. will be doneD. is to do13. There was something wrong with his back and he had to _____.A. lie flatB. hand outC. go offD. tear over14. Personal service do not include the _____ service.A. baby-sittingB. laundryC. morning callD. chamber15. What a careless boy! He _____ his work so soon.A. can’t finishedB. couldn’t finishC. can’t have finishedD. must have finished16. When the restaurant makes a miscalculation in the bill, the waiter has to _____.A.apologize to the guestB.give the guest a complimentary drinkC.say it is the cashier’s faultD.apologize to the guest and change the bill17. No, thank you. We do n’t accept tips, but thank you _____.A. todayB. tooC. alsoD. all the same18. If you come again tomorrow, I’ll have that table _____ for you.A. readyB. reservedC. preparedD. occupied19. Japanese men drink a lot of Sake. It tastes _____ like Shaoxing wine.A. somethingB. somewhatC. somehowD. sometimes20. When the host proposes a toast t his guest, he often says, “_____”.A. Bottoms upB. Bottom upD. Finish drinkII. Translate the following phrases into English. (20points, 2 points each)21. 登记卡22. 行李员领班23. 财务部经理24. 收银部25. 商务中心26. 叫号电话27. 特快专递28. 洗衣袋29. 电话流水表30. 娱乐设施III. Decide whether the following statements are true (T)or false (F). (10 points, 1 point each)31. A cashier should remind his client to keep the exchange slip well.32. Telephone service is round the clock and free of charge in the hotel.33. After registration, the receptionist should wish the guest an enjoyable stay at the hotel.34. Guests feel pleased when the room attendant calls them by the names.35. The room attendant should never touch the banknotes or documents on the desk when cleaning the guestroom.36. Honesty is the best policy.37. The hotel staff should report the problems to the superior no matter what it is.38. When you must leave during the meal, you should put your napkin on the chair and fold it carefully, but never take it away with you.39. Some hotels accept guests’ persona l checks40. Room service means to do service in the guestroom.IV. Translate the following sentences into English. 30points，3 points each)41. 您想兑换哪种货币？42. 怀特先生的电话现在可以打了。

饭店英语期末考试A卷

甘肃联合大学2009 —2010学年第 2学期期末考试《饭店英语》试卷A学院级专业班学号姓名1、空房2、候房单3、房态4、行李部领班5、免费服务6、turn-down service7、delivery record8、run errands9、a la carte 10、hostessⅡ.Give the terms or phrases according to the meanings ：（10 minutes ）1. Meant for single or more occupancy. It has a sitting room connected to one or more bedrooms. ( )Ⅰ.Translate the following terms or phrases into English orChinese : （10 minutes ）2. A sigh which tells others not to disturb, usually used in the hotel. ( )3. Usually consists of two slices of bread with a layer of food such as cheese or meat between them. ( )4. A person who supervises activities or people, especially workers or students.( )5. Restaurant where you get foods for yourself rather than being served by a waiter or waitress. ( )Ⅲ.Indicate whether each of the following statements is true or false ：（10 minutes ）1. Morning call can be provided only by an operator in a hotel. ( )2. When a guest requires something beyond our power, we can explain the reason according to our hotel policy. ( )3. The waiter can take back the dishes or trays when he is not busy. ( )4. Television is an inexpensive form of advertising, so all hotel use it frequently. ( )5. Table reservation is the first step of restaurant service. ( )Ⅳ.Translate the following sentences into English :（30 minutes ）1、早上好！和平饭店预订处。

饭店英语试卷

密封线内不要答题试卷代号：座位号2011-2012学年度第一学期期末考试《饭店英语》试题一、选择题(每小题1分，共35分)1． How much does the continental breakfast （）?A ．needB ．useC ．costD ．take2． Thank you, sir.（）can we expect you?A ．What timeB ．At what timeC ．WhenD ．Who3． ----- Can you come on Monday or Tuesday?----- I'm afraid （）day is possible. A ．eitherB ．neitherC ．someD ．any4．（）does the restaurant of your hotel close?A ．What timeB ．What timesC ．How longD ．How often5．（）tea have we?A ．how muchB ．how manyC ．how longD ．how far6． “Where is your college located, John?”“It is （）.” A ．on the Fifth Avenue B ．on Fifth Avenue C ．in Fifth AvenueD ．at Fifth Avenue7． All right , I （）you in no time.A ．fetchB ．bringC ．takeD ．get8． Dr. Bethune began to work the （）he arrived at the front.A ．momentB ．placeC ．wayD ．reason9． Good evening, sir. I'm the Head Waiter and I'd like to apologize for our carelessness.May I （）it （）for you? A ．clean out B ．clean up C ．clean skinD ．clean cut10． Green tea is not fermented while black tea is fully （）.A ．fermentedB ．fermentingC ．fermentD ．ferments11． I think it should （）open till midnight.A ．stayB ．holdC ．saveD ．persist12． I'll take the raw fish but my wife doesn't care for it. Could she have （）elseinstead? A ．anything B ． everything C ．somethingD ．some13． I'm afraid （）water will change the color and flavor of food.A ．boilB ．boiledC ．boilsD ．boiling14． In some cases, guests often （）separate checks.A ．needB ．useC ．ask forD ．want15． In the evening, many guests like to eat （）candlelight.A ．withB ．alongC ．inD ．by16． It was hard to decide which room was the （）.A ．largeB ．largesC ．largestD ．more larger17． Please （）your dialogs with guests.A ．put throughB ．continue密封线内不要答题C ．hold onD ．transfer 18． The amount will be （）your final room bill.A ．added up toB ．addedC ．added toD ．added up19． The Caspian Sea, a salt lake, is （）any other lake in the world.A ．largestB ．the largestC ．larger thanD ．the larger than20． The coffee is （）, sir?A ．complimentaryB ．complimentedC ．complimentingD ．complicated21． The food was dreadful. I'd like a （）.A ．abateB ．at a discountC ．rebateD ．discount22． The guest is （）on the telephone now.A ．talkingB ．speakingC ．tellingD ．saying23． The waiter will be （）you in a moment.A ．withB ．aroundC ．byD ．round24． The wine （）very well with white fish.A ．developsB ．goesC ．get onD ．evolves25． This cake was （）sugar, flour, butter and eggs.A ．make fromB ．make ofC ．make outD ．make out of26． This is the （）course. There is dessert to follow.A ．fullB ．completeC ．allD ．whole27． We have all kinds of Chinese food at your （）.A ．chooseB ．choiceC ．selectD ．choosing28． We might charge the bill to the wrong room （）.A ．by mistakesB ．errorC ．falseD ．by mistake29． What is the price （）for the set menu?A ．boundB ．scopeC ．rangeD ．confine30． When a guest （）the restaurant needing assistance, ask him if you can help.A ．wantB ．askC ．needD ．would like31． Which （）would you prefer, A or B?A ．flavorousB ．scentC ．flavorD ．spice32． Would you call me when you're （）to order?A ．arrangedB ．prepareC ．readyD ．provide33． Would you like （）something to drink?A ．makeB ．come withC ．haveD ．start with34． Would you mind （）the extra in cash, please?A ．payB ．paysC ．paidD ．paying35． You'll have a lot of fun having the meal （）cooking it yourselves.A ．whenB ．whileC ．duringD ．and二、翻译题(每小题2分，共20分)1、预定2、收据、收条3、签名4、办公楼5、行李6、201房间7、洗衣 8、豪华套房密封线内不要答题9、赔偿 10、发票三、阅读题(每小题2分，共30分)Passage 1In the 1900’s, American townspeople usually washed and brushed their teeth and combed their hair in the kitchen. Or they kept a water pitcher (大水罐)and a wash basin in theirrooms and took care of these things there.The bathtub was a wash tub(澡盆)filled with water from the stove. If you were small enough you could sit down by drawing your knees to your chest. Otherwise, you washed yourself standing up.Often all the women and girls in the family bathed together. Then the men and boys did. In most families this was Saturday night because Sundays they went to church.A small number of families did have running water. But that depended on whether there was a water system where they lived and on whether they could afford the plumbing(水管设施). Some people had bathtubs in their homes as early as 1895. But many others did not have their first bath in a bathtub until 1910 or later when they were fifteen or sixteen years old.1． In the first paragraph, "took care of" means （）.A ．keptB ．looked afterC ．usedD ．kept and used2． In order to use the water from the stove, there be a pipe connecting the tub withthe stove. （） A ．mustB ．seemed toC ．needn'tD ．should3． Which of the following statements is true? （）A ．Males and females in the family took turns using the bathtub.B ．Some bathtubs were big enough for many people to bathe in at the same time.C ．All the women and girls of a family could bathe together standing up in the tub. When several family members bathed together, they did not use the bathtub. 4． Americans owned a bathtub as early as 1895. （）A ．ManyB ．Not allC ．AllD ．Few5． We can infer(推断)that the plumbing at that time. （）A ．cost littleB ．was more expensive than a water systemC ．was too expensive for every family to affordD ．was not necessaryPassage 2 The General ManagerAs in any business ，there must be one person responsible for the overall operation. That person is the general manager, sometimes, particularly in the larger hotels, called the managing director.In the past ，possibly into the l930s, the hotel manager was primarily a genial host, personally greeting the guests and seeing to it that they were properly cared for. But as the banks (through bankruptcies and foreclosures), corporations, conglomerates, and other business organizations began acquiring hotels, this image began to disappear. The first concern of executives and stockholders of these companies was that the property show a profit. As a result ，a new type of innkeeper emerged, and today the successful general manager is a highly trained person, capable of directing a complex business enterprise.Running a hotel is a full-time, 24-hours-a-day, seven-days-a-week operation. The hotel is never closed-there can be no time off, no holidays. Someone representing management, and some members of the operating staff, must be on duty every hour and every day of the year. No broad policy could possibly cope with the many diverse situations that occur daily in any given hotel.The general manager is the person responsible for defining and interpreting the policies established by top management. In addition, the successful manager must implement and improve them and, on occasion ，may be forced to completely disregard them. To perform these duties properly requires a working knowledge of all phases of hotel operation ．No one can properly give or explain an order without some idea of what is involved. The quickest and easiest way for an executive to lose the respect of the employees is to give instructions without understanding their implications or the amount of time necessary to carry them out. In fact, we believe it is impossible to properly and intelligently supervise anyone without having at least a general idea of that person ’s duties and responsibilities.6． What ’s a hotel manager ’s responsibility? （）A ．Administrative affairsB ．Overall operation得分评卷人密封线内不要答题C ．Several main departmentsD ．Greeting the guests 7． A general manager should （）.A ．define the policiesB ．interpret the policiesC ．implement the policiesD ．be capable of directing a complex business enterprise8． There are always persons in charge working in the hotel round the clock because（）.A ．staffs are working in the hotelB ．there are always things that happen unexpectedlyC ．they want to know the general ideas of the staffsD ．they want to greet the guests9． A successful manager is the person who can implement and improve （）.A ．hotel facilitiesB ．surrounding environmentC ．policies established by top managementD ．relations between hotel and guests 10． In the context of the passage, genial means （）.A ．kindB ．politeC ．warmD ．GenerousPassage 3 Restaurant servicesThere are mainly five kinds of restaurant services. They are gueridon service, silver service, plate service, buffet (self-catering) service and takeaway service. The first three kinds of services are sit-down services and a buffet service can be both a sit-down one and a stand-up one.Take away service is usually associated with snack bars and fast food outlets. In gueridon service, the waiter must always be well-trained and skilled for he has to perform such things as filleting ，carving and cooking special dishes in front of the guest ．In silver service ，the food is prepared in the kitchen and brought to the guest ’s table on a silver tray. In plate service, the waiter takes the plated meal from the service hotplate and then put the plate on the guest ’s table. All that he has to do is to make sure that the correct lid is laid and the necessary accompaniments are available on the table. In buffet service ，a guest picks his or her own tray and cutlery from one end of the service table and chooses whatever dish he or she 1ikes.Two forms of meals are distinguished ：a la carte and table d ’hote. An a la carte meal is ordered course by course from a menu where each item has a separate price while a table d ’hote meal has a fixed price for a complete meal or several courses.11． Which of the following can be a stand-up service? （）A ．Gueridon serviceB ．Silver serviceC ．Plate serviceD ．Buffet service12． Why is a takeaway service usually associated with snack bars? （）A ．The food in snack bar is easy to takeawayB ．People go there by carsC ．Snack bars can be found anywhereD ．Snack bars offer self-cateringservice13． What meal is it when you can order your dishes separately? （）A ．BuffetB ．1a carteC ．Table d’hoteD ．Plate service 14． In the context of the passage, available means （）.A ．necessaryB ．can be gotC ．helpfulD ．served15． In the context of the passage ，distinguished means （）.A ．well-knownB ．made outC ．separatedD ．different四、写作(15分)设计情景对话：你是一名饭店的服务人员，有一位顾客向你询问“哪里可以买到衣服”，你告诉他最好去和平路，并告诉他怎样走、价格如何等等相关的信息。

饭店英语期末测试卷

饭店英语期末测试卷饭店英语期末测试卷一．单项选择（2分*10=20分）（）1.菜系A.cafeteriaB.cuisuieC.delicacyD.dimsum( ) 2. 合资饭店A. state ownedB. joint venture hotelC. tertiary industryD. foreign-funded hotel( ) 3. 客房部经理A. valetB. housemanC. chambermaid housekeeper ( ) 4. 外线电话A. outcallB. outside callC. call outD. out phone（）5. 梳妆台A. bureauB. night standC.bathtubD. wardrode（）6. 旅游胜地饭店A. ResortB. Convention hotelC. Tourist hotelD. State guesthouse（）7. 会计A. accountantB. managerC. workerD. client（）8. 洗衣服务A. washing serviceB. clothes serviceC. cleaning serviceD. laundry service（）9. 鸡尾酒A. cocktailB. coffeeC. coca-colaD. soft drinks（）10. 麻婆豆腐A. Dan-dan NoodlesB. Hot and Sour SoupC. Lampshade Sliced BeefD. Mapo Beancurd二．判断正误（T or F）（1分*10=10分）( ) 1. DDD means Direct Distance Dialing.( ) 2. Tea, wine and coffee have no relation with traditional Chinese culture.( ) 3. For American service, the beverage is served form the g uest’s left side.( ) 4. All the linen in the occupied guestroom must bereplaced every day.( ) 5. The room center is a part of the Housekeeping Department.( ) 6.The first coin in the word was made in England.( ) 7. When the telephone rings, the operator should answer it right away.( ) 8. The term “白酒” in Chinese is the same as the “ white wine” in English.( ) 9. Hotel service is an honorable occupation.( ) 10. The hotel cashier can cash the personal checks for the foreign guests. 三．用所给词的正确形式填空（2分*10=20分）care for would rather since give out see to1.Every citizen should_______ the cleanliness and good order of our city.2.Would you _________ Continental breakfast or American breakfast?3._______you are on your feet, hand me down the tin of peaches, will you?4.I _________try something hot, Sichuan dishes, I think.5.After a whole day’s galloping, the horse _______.go through counts match hand choose6.He ________ to face the new challenge.7.Food and Beverage Department always_______.8.The receptionist _________ the key to the guests.9.Y our jacket does not ________ your pants.10.Now the walk-in guest __________ the check-in formalities.四．补全对话。

国开作业饭店英语-季专科《饭店英语》期末试题（试卷号8502）93参考（含答案）

题目：How many people are there in your group, please? ( )选项A：对选项B：错答案：对题目：I’d like to check out and settle the bills.选项A：对选项B：错答案：对题目：Do you have a reservation with us, sir?选项A：对选项B：错答案：对题目：— Where are the restaurants? —They are near the Coffee-shop-style Restaurant on the 2nd floor.选项A：对选项B：错答案：对题目：—How far is the Railway Station from here?—Not far. It’s about 15 minutes by subway, or five minutes by taxi.选项A：对选项B：错答案：对题目：The room really needs cleaning.选项A：对选项B：错答案：对题目：Good bye! Thank you for your coming. ( )选项A：对选项B：错答案：对题目：I’d like to book a double rooms for Tuesday next week. ( )选项A：对选项B：错答案：对题目：How long will you be staying ?选项A：对选项B：错答案：对题目：We will be leaving Sunday morning.选项A：对选项B：错答案：对题目：We have a single room available for those dates. ( )选项A：对。

饭店英语考试题库及答案

饭店英语考试题库及答案1. 以下哪个词组是正确的，用来询问客人是否需要帮助？A. Do you need any help?B. Do you need some help?C. Do you need any assistance?D. Do you need some assistance?答案：A. Do you need any help?2. 如果客人想要点餐，服务员应该如何询问？A. What would you like to order?B. What do you want to eat?C. Can I take your order?D. Are you ready to order?答案：C. Can I take your order?3. 当客人询问饭店是否提供无线网络时，服务员应该如何回答？A. Yes, we do have Wi-Fi.B. No, we don't have Wi-Fi.C. Yes, we have Wi-Fi available.D. No, we don't have internet.答案：C. Yes, we have Wi-Fi available.4. 如果客人想要知道饭店的退房时间，服务员应该如何回答？A. The check-out time is 12:00 noon.B. You must leave by 12:00 noon.C. The check-out time is 12:00 p.m.D. You have to check out before 12:00 noon.答案：A. The check-out time is 12:00 noon.5. 客人想要预订房间，服务员应该询问什么信息？A. How many rooms do you need?B. How many people are you booking for?C. When would you like to check in?D. All of the above.答案：D. All of the above.6. 客人询问房间内是否有吹风机，服务员应该如何回答？A. Yes, we have a hairdryer in the room.B. No, there is no hairdryer in the room.C. Yes, we provide a hairdryer.D. No, you have to bring your own hairdryer.答案：C. Yes, we provide a hairdryer.7. 如果客人想要取消预订，服务员应该如何表达？A. I'm sorry, but we can't cancel your reservation.B. I'm afraid we can't cancel your reservation.C. I'm sorry, but we can cancel your reservation.D. I'm afraid we can cancel your reservation.答案：B. I'm afraid we can't cancel your reservation.8. 客人询问饭店是否有健身房，服务员应该如何回答？A. Yes, we have a fitness center.B. No, we don't have a gym.C. Yes, we have a gym available.D. No, we don't have any fitness facilities.答案：A. Yes, we have a fitness center.9. 客人想要了解饭店的早餐时间，服务员应该如何回答？A. Breakfast is served from 7:00 a.m. to 10:00 a.m.B. You can have breakfast from 7:00 to 10:00.C. Breakfast is available from 7:00 to 10:00.D. All of the above.答案：D. All of the above.10. 如果客人想要结账，服务员应该如何表达？A. Would you like to pay the bill?B. Can I bring you the check?C. Do you want to settle your bill?D. All of the above.答案：D. All of the above.。

《饭店实用英语》期末检测二试卷

班级学号姓名※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※装订线《饭店实用英语》期末测试二I. Choose the best answer. (10%)1．Please put your used ____ in the basket and leave unused ones hanging on the rack.A. dishesB. towelsC. menusD. keys2. If you need a midnight snack there's a _____ full of potato chips on the floor.A. bellboyB. kitchenetteC.cotD. vending machine3. I’m sorry. I _______ the lamp beside the bed. Can you send a repairman?A. breakB. breaksC. brokenD. broke4. _______ is the ticket to Paris?A. How manyB. How muchC. How farD.How much cost5. Before Mr. White went to bed he_______ the lights.A. switched offB. turned onC. closedD. openedII.Match the words. (10 %)1. the Housekeeping Dept A. 酒吧服务员2. the locker room B. 客房送餐服务3. bartender C. 长途电话4. room service D. 更衣室5. long distance call E. 客服部III. There are 5 incomplete statements here. You should fill in eachblank with the proper form of the word given in each brackets. (10 %)1. He told a story that lacks(continuously)_____.2. I've ______(reinforce) the elbows of that jacket with leather patches.3. My father wanted me to become a (profession)________doctor, but he felt disappointedin the end.4. Long before I went there, Africa was alive in my (imagine)______.5. I couldn't understand her apparent _______(uneasy).IV. Complete the following dialogue. (10 %)A: Hello, I would like to_____1____, please.B: Do you have a reservation with us?A: Yes, I’ve already ____2_____here for tonight.B: May I have your name, please?A: Yes. White Smith.B: May I see your passport, please?A: Ok,_______3_______.B: We have Room 103 reserved for you.B: Would you mind____4_____, please?A: All right.B: Could you sign your name here, please?A: Will that be all right, sir?B: Yes, I hope _______5________in our hotel.V. Translate the following sentences. (20 %)1. 我喜欢朝向大海的房间。

饭店情景英语复习题答案

饭店情景英语复习题答案一、词汇题1. 饭店（Hotel）：A. 住宿的地方2. 预订（Reservation）：B. 预先安排3. 房间服务（Room Service）：C. 送到房间的服务4. 餐厅（Restaurant）：D. 用餐的地方5. 账单（Bill）：E. 需要支付的金额二、选择题1. 当你想预订一间房间时，你应该说：A. "I'd like to make a reservation."B. "I want to check in."C. "Can I have the menu?"答案：A2. 如果你想要额外的枕头，你应该：A. Call the front desk.B. Go to the restaurant.C. Ask for the bill.答案：A3. 在饭店用餐后，你想要结账，应该：A. Ask for the bill.B. Request room service.C. Check out.答案：A三、填空题1. 当你到达饭店时，前台工作人员可能会问你："Do you have a______?"（预订）答案：reservation2. 如果你饿了，你可以要求："I'd like to order some food from the ______."（菜单）答案：menu3. 当你准备离开饭店时，你可能需要："I need to pay my ______ before I leave."（账单）答案：bill四、翻译题1. 请将以下句子从中文翻译成英文：- 我需要一间无烟的房间。

答案：I need a non-smoking room.2. 请将以下句子从英文翻译成中文：- Could you please turn down the bed for me?答案：你能帮我铺一下床吗？五、情景对话场景：你在饭店的餐厅用餐完毕，想要结账。