《酒店情景英语》期末考试试卷附答案

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酒店英语考试试卷A卷(答案)

期末考试《酒店英语》（A 卷）参考答案及评分标准题号一二三四五六总分得分一、选择题（下列各题的备选答案中只有一个选项是正确的，请将正确答案填在答题框内。

每题1分，共10分）得分评卷人题号12345678910答案 D D D A D C B CCC1.Tourism contributes to both ______ of the world's cultural heritage. A. knowledgeB. preservationC. developmentD.B and C2.Resources are a fundamental _______ in the development of tourism. parisonpositionplimentponent3. The Yangtze River is nearly 6300 kilometers in_______ .A. wideB. longC. widthD. length 4.The most important factors for the travel agents to succeed are ______. A.good management and good service B.good officesputer reservations systemsD.fare quotations and ticketing skills5. _______ the temperature, _______ water turns into steam. A. The high, the fastB. Higher, fasterC. The more higher, the fasterD. The higher, the faster6.As China's economy shifts to a more market system, the domestic travel industry will face increasing _____ in a more highly competitive environment.A.changesB.chargesC.challengesD.chances7. Our company is _______ of other makers of spare parts for the airplane.A. in advanceB. aheadC. abreactD. in front8. People on vacation often go to_______ to rest or play or to meet other people.A. major citiesB. airportsC. resortsD. ground transportation9. A hotel's_______comes f rom payments made for the use of its rooms and other facilities.A reservationsB. fileC. incomeD. responsibility10. Local people usually see tourism as ______. A.an opportunity to make a profit B.an opportunity to create jobs C.a cultural and employment factorD.a wealth factor in the economy of their jurisdictions 二、判断题（下列说法正确的请用“T ”表示，错误的请用“F ”表示，请将正确答案填在答题框。

《酒店情境英语》M4U3Laundry Service

Hotel English
C. Do you know these useful expressions?
1. Good morning. I’m here to collect your laundry. 早上好。我来收取您要洗的衣物。 2. Do you have any laundry? 您有衣物要洗吗？ 3. Would you please fill in the laundry list? 麻烦您填写下洗衣单好吗？ 4. Do you have any special request? 您有什么特殊要求吗？ 5. We could offer many kinds of services, such as washing, drycleaning, ironing and mending. 我们提供各种服务比如水洗、干洗、熨烫和缝补。 6. Would you like a next-day service or an express service? 您是要第二天取服务还是快洗服务？ 7. The indemnity should not exceed ten times the laundry charge. 赔偿不超过洗衣费的十倍。 8. We charge 50% more for express. 对于快洗我们加收50%。
Hotel English
Dialogue 2:
• Listen and answer questions: 1.What does the guest have for laundry? 2.Which items does she need tomorrow morning? 3.How long does express service take? 4.When can she get her other laundry back?

酒店管理英语期末考试题及答案

酒店管理英语期末考试题及答案# 酒店管理英语期末考试题及答案一、选择题（每题1分，共10分）1. What is the term for the process of booking a room in a hotel?A. Check-inB. Check-outC. ReservationD. RegistrationAnswer: C2. Which department in a hotel is responsible for maintaining cleanliness and orderliness of the rooms?A. Front DeskB. HousekeepingC. Food and BeverageD. SecurityAnswer: B3. What does the acronym "F&B" stand for in the context of hotel management?A. Front and BackB. Food and BeverageC. Facilities and BuildingD. Finance and BankingAnswer: B4. In hotel management, what does "ADR" refer to?A. Average Daily RateB. Average Dining RoomC. Additional Dining RoomD. Annual Discount RateAnswer: A5. What is the primary function of a hotel's concierge service?A. Room cleaningB. SecurityC. Providing information and assistance to guestsD. Food serviceAnswer: C6. The term "upselling" in hotel management refers to:A. Selling items at a higher price than usualB. Selling items at a lower price to increase salesC. Selling additional services to guestsD. Selling items without any negotiationAnswer: C7. What is the first step in the process of a guest checking into a hotel?A. Paying the billB. Receiving the room keyC. Presenting identificationD. Entering the hotel lobbyAnswer: D8. Which of the following is NOT a common amenity provided by hotels?A. TelevisionB. MinibarC. Personal chefD. Wi-FiAnswer: C9. What is the term used to describe the percentage of available rooms that are occupied by guests?A. Occupancy RateB. Turnover RateC. Revenue Per Available RoomD. Average Length of StayAnswer: A10. The acronym "GDS" in hotel management stands for:A. Global Distribution SystemB. Guest Data SystemC. General Departmental ServicesD. Guest Driven SolutionsAnswer: A二、填空题（每题1分，共10分）1. The front desk is often the first point of contact for guests, and it is responsible for ________ and ________.Answer: check-in; check-out2. A hotel's ________ is a key performance indicator that measures the average revenue generated per available room. Answer: RevPAR3. The ________ department in a hotel is responsible for the preparation and service of food and beverages.Answer: Food and Beverage4. In hotel management, ________ is the process of maintaining the cleanliness and appearance of guest rooms. Answer: Housekeeping5. A ________ is a person who assists guests with their travel plans, reservations, and other requests.Answer: Concierge6. The ________ rate is the average rate charged for rentinga hotel room per night.Answer: Average Daily Rate (ADR)7. The ________ is the percentage of rooms in a hotel that are occupied by guests.Answer: Occupancy8. A ________ is a document that outlines the terms and conditions of a guest's stay at a hotel.Answer: Contract9. The ________ is the process of ensuring that a hotel's rooms are prepared for new guests after a check-out.Answer: Turnover10. A ________ is a person who manages the overall operations of a hotel.Answer: Hotel Manager三、简答题（每题5分，共20分）1. Explain the importance of customer service in hotel management.Answer: Customer service is crucial in hotel management as it directly impacts guest satisfaction and loyalty. Excellent customer service can lead to positive reviews and word-of-mouth referrals, which are vital for attracting new guests and maintaining a good reputation. It also contributes to repeat business, as satisfied guests are more likely to return.2. Describe the role of a hotel's marketing department.Answer: The marketing department in a hotel is responsible for promoting the hotel's brand and services to potential guests. This includes creating marketing campaigns, managingthe hotel's online presence, coordinating events, and working with travel agents and tour operators. They also analyze market trends to identify opportunities for growth and。

酒店情景英语考试试卷

酒店情景英语考试试卷一、词汇与短语（每题2分，共20分）1. 将下列单词与对应的中文释义连线。

- reservation A. 登记入住。

- check - in B. 预订。

- concierge C. 礼宾员。

2. 写出下列短语的英文表达。

- 客房服务：________________- 酒店大堂：________________- 退房时间：________________二、单项选择题（每题3分，共30分）1. When a guest arrives at the hotel, the first thing the front desk clerk usually says is:A. "How are you today?"B. "Welcome to our hotel. May I have your reservation name, please?"C. "What do you want?"2. If a guest wants to extend his stay, he can say:A. "I want to leave early."B. "I would like to stay for a few more days."C. "I don't like this room."3. The concierge is mainly responsible for:A. Cleaning the rooms.B. Helping guests with various requests such as getting tickets or making restaurant reservations.C. Cooking in the hotel restaurant.4. A guest calls the front desk and says, "I'm locked out of my room." The front desk clerk should reply:A. "It's your own fault."B. "Don't worry. We'll send someone to help you right away."C. "You should be more careful."5. When the housekeeping staff enters a guest's room for cleaning, they should first:A. Start cleaning immediately.B. Knock on the door and announce themselves.C. Open the door without any notice.6. Which of the following is a common way to ask for a wake - up call?A. "Can you give me a call in the morning?"B. "I need a wake - up call at 7:00 am, please."C. "Call me when you are free."7. If a guest complains about the noise in his room, the front desk clerk should:A. Ignore the complaint.B. Apologize and offer to change the room if possible.C. Blame the guest for being too sensitive.8. "Do you have any available rooms for tonight?" The clerk can answer:A. "Yes, we have some single rooms and double rooms available."B. "No, we are full. Go away."C. "I don't know."9. When checking out, the guest may be asked:A. "Did you enjoy your stay?"B. "Can you pay for the damages you made?"C. Both A and B.10. The phrase "room service" refers to:A. The service provided by the hotel to clean the rooms.B. The service that allows guests to order food and drinks to be delivered to their rooms.C. The service for guests to check in and out of their rooms.三、情景对话补全（每题5分，共25分）1. Guest: Good morning. I have a reservation under the name of John Smith.Clerk: ____________________________________________________Guest: Yes, for three nights.Clerk: Thank you, Mr. Smith. Here is your key card. Your room is on the 5th floor.2. Guest: I'm sorry, but I can't find the restaurant in the hotel.Clerk: ____________________________________________________Guest: Thank you very much.3. Guest: I would like to check out.Clerk: Certainly, sir. ______________________________________Guest: Here you are. (hands over the key)Clerk: Thank you. Let me check your bill.4. Guest: I'm having a problem with the TV in my room. It doesn't work.Clerk: ____________________________________________________Guest: Thank you. I'll wait for the technician.5. Guest: Can I get a late checkout?Clerk: ____________________________________________________Guest: That's great. Thank you.四、翻译题（每题3分，共15分）1. 将下列句子翻译成英语。

酒店情景英语第三版答案下册

酒店情景英语第三版答案下册1、This year our school is _____ than it was last year. [单选题] *A. much more beautiful(正确答案)B. much beautifulC. the most beautifulD. beautiful2、It was _____ that the policy of reform and opening up came into being in China. [单选题] *A. in the 1970s(正确答案)B. in 1970sC. in the 1970s'D. in 1970's3、Sometimes Americans are said to be _____. [单选题] *A superficially friendB superficial friendC. superficial friendlyD. superficially friendly(正确答案)4、--Do you often go to the cinema _______ Sunday?--No, we _______. [单选题] *A. on; don’t(正确答案)B. on; aren’tC. in; doD. in; don’t5、If you had told me earlier, I _____ to meet you at the hotel. [单选题] *A. had comeB. will have comeC. would comeD. would have come(正确答案)6、He was proud of what he had done. [单选题] *A. 对…感到自豪(正确答案)B. 对…感到满足C. 对…表示不满D. 对…表示后悔7、The Internet is an important means of（）[单选题] *A. conversationB. communication(正确答案)C. speechD. language8、This girl is my best friend, Wang Hui. ______ English name is Jane.（）[单选题] *A. HeB. HisC. SheD. Her(正确答案)9、The family will have _______ good time in Shanghai Disneyland. [单选题] *A. theB. a(正确答案)C. anD. /10、She passed me in the street, but took no（）of me. [单选题] *Attention (正确答案)B. watchC. careD. notice11、84．There is a big tree? ? ? ? ? ? ? ?the house and the river. [单选题] *A．between(正确答案)B．inC．overD．of12、Bob is young, _______ he knows a lot. [单选题] *A. becauseB. soC. but(正确答案)D. unless13、—Excuse me, how long does it ______ to walk to the library? —About 15 minutes, I’m afraid.（）[单选题] *A. take(正确答案)B. spendC. costD. pay14、This seat is vacant and you can take it. [单选题] *A. 干净的B. 没人的(正确答案)C. 舒适的D. 前排的15、—______?—He can do kung fu.（）[单选题] *A. What does Eric likeB. Can Eric do kung fuC. What can Eric do(正确答案)D. Does Eric like kung fu16、—______is my notebook？—Look! It’s in your schoolbag.（）[单选题] *A. WhatB. WhichC. Where(正确答案)D. How17、He usually ________ at 6:30 a.m. [单选题] *A. gets toB. gets up(正确答案)C. gets overD. gets in18、This pair of shoes only _______ me 10 yuan. [单选题] *A. spentB. tookC. paidD. cost(正确答案)19、As for the quality of this model of color TV sets, the ones made in Chine are by no means _____ those imported. [单选题] *A inferior thanB less inferior toC less inferior thanD. inferior to(正确答案)20、I’m so tired after _______ walk. [单选题] *A. three hour’sB. three hours’(正确答案)C. three hoursD. three hour21、I paid twenty yuan _______ the book. [单选题] *A. offB. backC. for(正确答案)D. with22、He didn't allow _____ in his room. Actually he didn't allow his family _____ at all. [单选题] *A. to smoke; to smokeB. smoking; to smoke(正确答案)C. to smoke; smokingD. smoking; smoking23、59．—Can I talk to the manager?—Please wait ________ minute. [单选题] *A．anB．a(正确答案)C．theD．/24、John Smith is _______ of the three young men. [单选题] *A. strongB. strongerC. the strongerD. the strongest(正确答案)25、The huntsman caught only a（）of the deer before it ran into the woods. [单选题] *A. gazeB. glareC. glimpse(正确答案)D. stare26、I passed the test, I _____ it without your help. [单选题] *A.would not passB. wouldn't have passed(正确答案)C. didn't passD.had not passed27、I always get ______ grades than he does, so maybe I should help him more.（）[单选题] *A. bestB. better(正确答案)C. goodD. well28、When you have trouble, you can _______ the police. They will help you. [单选题] *A. turn offB. turn to(正确答案)C. turn onD. turn over29、66．—How much meat do you want?—________．[单选题] *A．Sorry, there isn't anyB．I can't give you anyC．Half a kilo, please(正确答案)D．Twelve yuan a kilo30、It was difficult to guess what her_____to the news would be. [单选题] *A.impressionmentC.reaction(正确答案)D.opinion。

酒店英语考试试题及答案

酒店英语考试试题及答案一、听力理解（共20题，每题1分，共20分）1. What is the man's phone number?2. What does the woman want to order?3. Where is the conference room located?4. When does the restaurant open for dinner?5. How long will the hotel hold the reserved room for the guest?6. What is the discount rate for hotel guests at the spa?7. What is the weather like today?8. What time does the airport shuttle leave?9. What is the man's complaint about the room?10. What is the woman's suggestion for the tour?二、单项选择（共20题，每题1分，共20分）11. A: Excuse me, could you please help me with my luggage?B: ______.A. You're welcome!B. No problem!C. I don't think so.12. The hotel offers ______ breakfast every morning for the guests.A. freeB. costlyC. limited13. The receptionist asked the guest ______.A. how long would she stayB. how long she was stayingC. how long she will stay14. A: Could you recommend a good restaurant nearby?B: ______. There are many options within walking distance.A. Sorry, I can't.B. Of course, I can.C. No, I can't.15. The fitness center is located ______ the swimming pool on the third floor.A. aboveB. belowC. beside16. A: Can I borrow a hairdryer?B: I'm sorry, all our hairdryers ______ at the moment.A. are repairingB. are being repairedC. are repaired17. The hotel provides ______ service for guests who need assistance with their luggage.A. conciergeB. housekeepingC. valet18. A: Is the hotel pet-friendly?B: Yes, ______. We allow small pets with an additional fee.A. it isB. they areC. we do19. The hotel offers a ______ of recreational activities, such as tennis and swimming.A. rangeB. choiceC. selection20. A: Excuse me, is there a 24-hour room service in this hotel?B: Yes, the room service is available ______ the clock for your convenience.A. aroundB. acrossC. throughout三、完型填空（共10题，每题1分，共10分）(A)Dear Mr. Smith,I am writing to express my 21 for the wonderful experience I had during my recent stay at your hotel. The excellent 22, comfortable accommodations, and impeccable 23 made my visit truly enjoyable.Firstly, I would like to commend the 24 staff for their exceptional service. They were always attentive and willing to assist with any 25 or concerns I had. Their friendly and professional attitude 26 me feel welcome throughout my stay.Moreover, the room I stayed in was spacious, clean, and well-appointed. The 27 bed ensured a restful sleep, and the modern amenities provided added convenience. I appreciated the attention to detail in maintaining cleanliness and comfort.Lastly, the hotel's dining options exceeded my expectations. The diverse menu offered a wide 28 of dishes, and the food was delicious. The restaurant staff was attentive and provided excellent recommendations.Overall, I am highly impressed with the quality of service and facilities at your hotel. I would not hesitate to 29 it to friends and colleagues who plan to visit the area. Thank you once again for a memorable stay.Yours sincerely,[Your Name]21. A. gratitude B. complaint C. disappointment22. A. ambiance B. accommodations C. amenities23. A. atmosphere B. attitude C. service24. A. reception B. cleaning C. restaurant25. A. questions B. reservations C. complaints26. A. made B. had C. gave27. A. comfortable B. queen-sized C. luxury28. A. assortment B. variety C. range29. A. promote B. recommend C. visit四、阅读理解（共10题，每题2分，共20分）(A)Welcome to Sunlight Resort & Spa!Experience luxury and relaxation at our five-star resort located in the heart of a tropical paradise. With stunning ocean views, world-class dining,and a wide range of amenities, your stay at Sunlight Resort & Spa will be unforgettable.Accommodations:Choose from our spacious and elegantly designed rooms, each equipped with modern amenities such as flat-screen TVs, mini-fridges, and complimentary Wi-Fi. Each room features a private balcony or terrace, providing breathtaking views of the ocean or our lush gardens.Dining:Indulge your taste buds at our on-site restaurants, offering a diverse range of culinary delights. From fresh seafood to international cuisine, there is something to satisfy every palate. Don't forget to try our signature cocktails at the poolside bar!Activities:Take advantage of our world-class facilities and activities during your stay. Unwind at our luxurious spa, enjoy a workout at the fitness center, or relax by our infinity pool. For the more adventurous, we offer snorkeling, kayaking, and guided hiking tours.Events & Conferences:Our resort is also an ideal venue for weddings, conferences, and other events. With state-of-the-art meeting rooms and an experienced event planning team, we ensure that your event is a success.Book your stay today and experience the ultimate in luxury and relaxation. We look forward to welcoming you to Sunlight Resort & Spa!30. What amenities are provided in the resort's rooms?31. What can guests enjoy at the poolside?32. What outdoor activities are available at the resort?33. What special services does the resort offer for events and conferences?34. What is the purpose of the passage?五、写作（共1题，共30分）请你以“我的理想酒店”为题，写一篇80~100词的短文。

酒店英语期末考试试卷

A 、WouldB 、MustC 、May 2. I would like to ________ a room, please. A . order B 、book C 、see 3. It 's very kind ___________ you to help me. A . of B 、toC 、byD 、4. What' s the ________ for a double room?A. rightB. rate C 、money D 、for D 、Am D 、look for试卷代码:南京城市职业学院2015-2016学年度第二学期酒店管理专业酒店英语期末考试试题1、Good morning.________ I help you? A. with B. of C 、by D 、for6. ______________________________ Excuse me, sir. You n eed to the form.A. fill inB. fill on C 、fill of D 、fill for7. ______________________________ We are look ing forward to you. A. see B. saw C 、seeing D 、sees8.1'm afraid we are fully booked ___ the 5th. A. with B. ofC 、byD 、for 9. Do you want to pay ___ cash or _____ credit card.A. in inB. by by C 、by in D 、in by10. The porter will show you ____ your room. A. with B. to C 、by D 、for 11. My flight will leave _ 6 pm today.A. withB. on C 、atD 、for12. The hotel is full and there is some one __ your room.A. takeB. To take C 、takes D 、taking班级： __________________ 学号： ________________ 姓名： ______________2016年6月单选题（每题 1分，共20分）13. Let me ______ y ou with your luggage.1分，共10分）G: Good eve nin g, I have a reservati on un der the n ame of Mr. Tomli nson. R: Ok .I've found it. Checking out on the 27th? G: That's right.R: Can I take a credit card for the deposit?G: Yes, sure. Also, 1 d like a non-smok ing room please.R: Certainly madam. Here s your key. Your room is on the 7th floor and on the left. Room 781. Check-out time is at 12:00 noon. By the way, you are from America, 1 m right?A: Good morning . What can I do for you, sir ?D 、to helpA. helpB. helping C 、helps 14. _____________ May I t he curta in? A. draw B. Turn on C 、turn off D 、make up 15. _____ t he way, how long will it take to clean the room? A. With B. On C 、By D 、For 16.________________ Ca n you the air con diti oning? A. draw B. Turn on C 、turn off17.________________________________ Do you want these shirts to be __________________________ ?A. starchB. starches C 、starched 18. ____________________ L et me help you your luggage?A. byB. with C 、on D 、of 19」hope you will ______ a morning call at 7:00. A. arrange B. arrangesC 、arranged20」'll ask a porter to_____ your luggage. D 、make up D 、starchi ng D 、makingC 、take care offD 、look 、根据对话填写入住单（每题G: You are right. And 1 ll stay in your hotel for 4ni ghts. 、根据情境完成对话.（每题2分，共40分）B： Yes, （我想预定一间房间。

酒店英语的期末试题及答案

酒店英语的期末试题及答案一、选择题（共25题，每题2分，共50分）1. What does the acronym "OTA" stand for in the hotel industry?A. Online Travel AgencyB. Original Travel AgreementC. Outstanding Tourism AssociationD. Onsite Training Academy答案：A2. Which of the following is NOT a typical duty of a concierge in a hotel?A. Assisting guests with travel arrangementsB. Handling luggage for guestsC. Managing hotel reservationsD. Preparing meals for guests答案：D3. What does the term "turn-down service" mean in the hotel industry?A. Introducing new guests to the hotel facilitiesB. Handling complaints and resolving issues for guestsC. Cleaning and tidying up the guest room in the eveningD. Providing additional services such as spa treatments答案：C4. Which department is responsible for handling guest check-ins and check-outs?A. HousekeepingB. Front OfficeC. Food and BeverageD. Engineering答案：B5. What does the acronym "RevPAR" stand for in the hotel industry?A. Revenue Per Available RoomB. Room Value Assessment ReportC. Reservation and Payment SystemD. Repairs and Maintenance答案：A二、填空题（共10题，每题3分，共30分）1. The process of preparing and setting up the guest rooms for new arrivals is called ________.答案：rooming2. The act of reserving a hotel room in advance is known as ________.答案：booking3. A person who travels for pleasure or leisure is called a ________.答案：tourist4. The department responsible for providing food and beverages to the guests is the ________ department.答案：Food and Beverage5. The document given to guests at check-in, containing important information about the hotel and its services, is called a ________.答案：welcome letter三、简答题（共5题，每题10分，共50分）1. Describe the typical responsibilities of a hotel front desk agent.答案：A hotel front desk agent is responsible for greeting and assisting guests during check-in and check-out, answering phone calls and inquiries, making and modifying reservations, providing information about hotel facilities and services, handling guest complaints and resolving issues, and ensuring a smooth and efficient operation of the front desk.2. Explain the concept of "yield management" in the hotel industry.答案：Yield management refers to the practice of optimizing revenue and maximizing room occupancy by adjusting room rates based on demand and availability. Hotels use various strategies to effectively manage roomrates, such as offering discounted rates during low-demand periods and increasing rates during high-demand periods. The goal is to achieve the highest possible revenue from each available room.3. What are some key differences between a full-service hotel and a limited-service hotel?答案：A full-service hotel offers a wide range of amenities and services, including multiple restaurants, room service, a fitness center, spa facilities, concierge services, and meeting/event spaces. It provides a more luxurious and comprehensive guest experience. In contrast, a limited-service hotel typically offers fewer amenities and services. It may have a basic restaurant or breakfast area, but generally does not offer room service or extensive on-site facilities. Limited-service hotels are often more budget-friendly and cater to guests seeking simple accommodations.4. What is the purpose of a hotel "night audit"?答案：The night audit is a process that reconciles the hotel's daily financial transactions and prepares the necessary reports for management and accounting purposes. It typically takes place during the late evening or early morning when guest activities are minimal. The night audit ensures the accuracy of guest charges, verifies room revenue, accounts for cash and credit card transactions, and generates reports on occupancy rates, revenue, and other financial data.5. Discuss the significance of effective communication in the hotel industry.答案：Effective communication is essential in the hotel industry as it plays a crucial role in delivering quality service and ensuring guest satisfaction. Clear and concise communication is necessary between hotel staff members to coordinate tasks, address guest requests, and resolve issues promptly. It is also vital for effective communication between hotel staff and guests, allowing for accurate understanding of guest needs and expectations. Good communication skills contribute to a positive guest experience, efficient operations, and a cohesive work environment.四、案例题（共2题，每题20分，共40分）Case 1:Imagine you are a hotel manager and a guest has approached you with a complaint about the air conditioning in their room not working properly. How would you handle the situation? Provide a step-by-step approach, including communication with the guest and appropriate actions to resolve the issue.答案：1. Listen attentively to the guest's complaint and show empathy towards their inconvenience.2. Apologize genuinely for the inconvenience caused and assure the guest that their concern will be addressed promptly.3. Communicate with the engineering department to investigate and resolve the issue with the air conditioning.4. Offer immediate alternatives, such as relocating the guest to another room with working air conditioning or providing a temporary fan to alleviate the discomfort.5. Follow up with the guest to ensure that the issue has been resolved to their satisfaction.6. Take note of the complaint and discuss it with the engineering department to prevent similar issues in the future.Case 2:As a hotel front desk agent, you receive a call from a guest who wants to extend their stay for two additional nights but mentions that they found a lower rate online. How would you handle this situation and ensure guest satisfaction?答案：1. Thank the guest for their interest in extending their stay and inquire about the lower rate they found online.2. Politely acknowledge the lower rate they have seen and express your willingness to match or beat that rate.3. Check the hotel's rate flexibility and determine if it is possible to offera lower rate without breaching any policies or agreements.4. If it is within your authority, offer the guest a discounted rate that is equal to or better than the rate they found online.5. If you do not have the authority to adjust rates, promptly escalate the issue to a supervisor or revenue manager who can make a decision.6. Throughout the conversation, demonstrate excellent customer service, actively listen to the guest's needs, and ensure they feel valued and appreciated for choosing the hotel.总结：酒店英语的期末试题及答案提供了一系列与酒店业相关的选择题、填空题、简答题和案例题，探讨了酒店行业的基本概念、职责、管理和沟通等方面知识。

酒店专业英语试题及答案

酒店专业英语试题及答案一、选择题（每题2分，共20分）1. What is the most important quality for a hotel receptionist?A. Good memoryB. Excellent communication skillsC. Strong sense of directionD. Fast typing speed答案：B2. Which of the following is not a standard service provided by a luxury hotel?A. Room serviceB. Concierge serviceC. Laundry serviceD. Self-service laundry答案：D3. What does "check-in" mean in the context of a hotel?A. To leave the hotelB. To enter the hotelC. To pay for the roomD. To register and receive the room key答案：D4. Which department in a hotel is responsible for cleaning rooms?A. Front OfficeB. HousekeepingC. Food and BeverageD. Security答案：B5. What is the term used for a hotel room that is available for immediate occupancy?A. VacantB. OccupiedC. Out of orderD. Under renovation答案：A6. What is the standard way to address a guest in a formal hotel setting?A. By their first nameB. By their last nameC. By their title and last nameD. By their room number答案：C7. Which of the following is not a common amenity found in hotel rooms?A. TelevisionB. MinibarC. Swimming poolD. Safe答案：C8. What is the term for a hotel employee who assists guests with luggage and directions?A. ConciergeB. PorterC. ValetD. Bellman答案：D9. What does "no-show" refer to in the hotel industry?A. A guest who checks out earlyB. A guest who arrives lateC. A guest who does not arrive at allD. A guest who stays longer than expected答案：C10. Which of the following is not a type of hotel room?A. SingleB. DoubleC. TripleD. Quadruple答案：D二、填空题（每题1分，共10分）1. The front desk of a hotel is often referred to as the_______.答案：Front Office2. When a guest checks out, the hotel staff should _______ the room to ensure there are no damages or missing items.答案：inspect3. A hotel's _______ department is responsible for managing the hotel's finances and budget.答案：Finance4. A _______ is a type of room that can accommodate more than two guests.答案：Suite5. The _______ is the person in charge of the hotel's daily operations and is responsible for overseeing all departments. 答案：General Manager6. A hotel's _______ service is available to assist guests with making reservations and providing local information.答案：Concierge7. The _______ is the area in a hotel where guests can enjoya meal or a drink.答案：Restaurant8. A _______ is a type of room that includes a separateliving area and bedroom.答案：Junior Suite9. The _______ is the process of cleaning and preparing aroom for the next guest after a current guest has checked out. 答案：Turnover10. A _______ is a type of room that includes a kitchenette and is suitable for longer stays.答案：Studio三、简答题（每题5分，共30分）1. Explain the role of a hotel receptionist.答案：A hotel receptionist is responsible for greeting guests, checking them in and out, handling reservations, andproviding information about the hotel's services andfacilities. They also address guest inquiries and complaints, ensuring a pleasant stay for all guests.2. What are the main responsibilities of a hotel housekeeper? 答案：A hotel housekeeper is responsible for cleaning and maintaining guest rooms, ensuring they are tidy and well-stocked with amenities. They also change linens, clean bathrooms, and perform minor repairs or report larger issuesto maintenance staff.3. Describe the purpose of a hotel concierge.答案：A hotel concierge provides personalized services to guests, such as making restaurant reservations, arranging transportation, and offering local recommendations. They aimto enhance the guest experience by assisting with various needs and requests.4. What is the significance of a hotel's location in attracting guests?答案：The location of a hotel is significant in attracting guests as it can influence accessibility to tourist attractions, business centers, and transportation hubs. A convenient location can increase the hotel's appeal and contribute to guest satisfaction.5. How does a hotel maintain a high standard of cleanliness? 答案：A hotel maintains a high standard of cleanliness through regular room cleaning, use of professional cleaning equipment and products, staff training on hygiene practices, and regular inspections to ensure standards are met.6. What are。

酒店英语考试试题及答案

酒店英语考试试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a hotel?A) HelloB) GoodbyeC) Good morning/afternoon/eveningD) How do you do2. Which of the following is NOT a hotel service?A) Room serviceB) Laundry serviceC) Wake-up callD) Car rental3. What does "check-in" mean in a hotel context?A) To leave the hotelB) To enter the hotelC) To pay the billD) To register for a room4. If a guest wants to request a late check-out, what should they say?A) "I'd like to check-out late."B) "I'd like to check-in late."C) "I'd like to stay an extra night."D) "I'd like to extend my stay."5. What is the meaning of "front desk" in a hotel?A) The place where guests registerB) The place where guests have breakfastC) The place where guests can buy souvenirsD) The place where guests can relax6. Which phrase is used to ask for a room with a sea view?A) "I'd like a room with a garden view."B) "I'd like a room with a city view."C) "I'd like a room with a mountain view."D) "I'd like a room with an ocean view."7. What does "housekeeping" refer to in a hotel?A) The department that cleans the roomsB) The department that manages the hotelC) The department that provides food and drinkD) The department that handles reservations8. If a guest needs to cancel a reservation, what should they do?A) Call the front deskB) Go to the front deskC) Email the hotelD) All of the above9. What is the meaning of "complimentary" in a hotel?A) Paid forB) Free of chargeC) DiscountedD) Exclusive10. Which of the following is a common complaint from a hotelguest?A) The room is too hotB) The room is too coldC) The room is too noisyD) All of the above二、填空题（每空1分，共10分）1. When a guest checks in, they usually need to provide their _______.2. The _______ is responsible for managing the hotel's daily operations.3. A _______ is a person who cleans and maintains the hotel rooms.4. If a guest wants to make a reservation, they can call the hotel's _______.5. The _______ is the place where guests can have meals.6. A _______ room is one that is free of charge for the guests.7. The _______ is a service that helps guests with their luggage.8. A _______ is a person who works at the front desk and assists guests.9. The _______ is the process of paying for the hotel stay and leaving the hotel.10. A _______ is a service that provides transportation for guests.三、简答题（每题5分，共20分）1. What are the basic steps for a guest to check-in at a hotel?2. Describe the role of a concierge in a hotel.3. Explain the difference between a single room and a double room.4. What are some common amenities provided by hotels?四、翻译题（每题5分，共15分）1. 请将以下句子翻译成英文：客房服务包括送餐、洗衣和熨烫服务。

宾馆英语试题

前厅接待英语考试试卷姓名：总分：口语部分（65分）一、单词、短语。

（25分）（一）英译中（12分）。

Lobby Emergency exit Room chargeBell Service Credit card Foreign ExchangeSingle room Standard room Delay Check-out Luggage Storage Identification Department time（二）中译英（13分）。

直走向左/右拐坐电梯上楼五楼在第一个拐弯处向左转大堂副理贵宾楼餐厅商务中心客房钥匙卡到达时间请出示您的护照请您签名三、翻译。

（40分）（一）英译中（12分）1. I’d like to reserve a room in your hotel.2. Would you mind giving me some information on your services?3. I’d like to book 10 double rooms with twin beds for five days.4. Is there a special rate for a group reservation?5. How much do you charge for a single room with breakfast?6. could you tell me about your hotel services?7. Have you got an indoor swimming pool here?8. I’d like to fly to Guilin on Saturday.Could you book tickets for me?9. Could you tell us some places of historical interest in Liuzhou?10. Could you tell me how to go to the KFC? I can’t find the exact spot on the map.11. I’d like to change some US dollars and I’d like to know today’s exchange rate.12. Can you change the room for me? It’s too noisy.（二）汉译英（28分）1.您预订过吗？2.您将要住多久？3.您能告诉我您的名字与房间号码吗？4.这是您的钥匙卡，住店期间请包管好。

酒店英语考试试题汇总及答案

一、一、更礼貌的用语(修改语句) 1. 这是我们最便宜的房间。

这是我们最便宜的房间。

cheapest →economic 2. 我们所有的房间都是在四楼的。

我们所有的房间都是在四楼的。

ALL ALL we we we have have have got got got is is is …………→ I’m afraid we we’’ve ve got got is …. 3. What is you name →May I know you name 4. Hello,this is Hua an Hotel →Good morning ,this is Hua an Hotel 二、二、判断正误判断正误1. The Front Oﬃce is usually lacated near the main entrance to the hall (√) 2. when when an an an Overbooking Overbooking Overbooking occurs, occurs, occurs, the the the hotel hotel hotel dose dose dose not not not need need need to to to ﬁnd ﬁnd ﬁnd a a a room room room in in in another another establishment for the guest. (×)3. A Baby-si er is a small chair for a baby to sit in. ( x ) 4. People in Guilin see the sunrise earlier than those in shanghai. (×) 5. A er opening the door ………………. . (√) 三、三、填词填词1. W: Good evening, sir .Are you ready to order? G: Yes,I am.What do you recommend? W: Our Our speciality speciality speciality today today today is is Luo Han Zhai.It is typical Cantonese dish .In Englisn it means mixed vegetables. G:It sounds good.Let’s me have a try.W:Besides Lauo Han Zhai,would you like to have a fish? G:Oh, yes.What would you recommend? W :What about steamed Mandarin ﬁsh? G:That’s a good idea,I’ll have it.W:Your ﬁsh will take 15 minutes to prepare .While waai ng, may I suggest you have something to drink. G:Green tea,please.And I’d like to have some wine with the ﬁsh.What do you recommend? W:I would suggest Dynasty white wine or Great Wall wine.G:Dynasty,please. 2. W:Good eveing,sir.Have you got a a r eservation reservation ? D:Yes ,At 8:00,The P etersons. W:Could you come with me,please?Will this table be all right? D:It’s nice .Thank you. W:I’ll bring you the menu,sir. 四、四、翻译翻译1. 请告诉我下一步干什么？Please tell me what to do next 2. 微笑迎接他们。

酒店英语考试试卷A卷答案

酒店英语考试试卷A卷答案酒店英语考试试卷A卷一、选择题1.下列哪个词正确地表达了“从现在开始”的意思？ A. from now onB. at nowC. at onceD. at before2.当客人在前台办理入住时，我们应该说哪个句子来表达“欢迎光临”的意思？ A. Good day! B. Hello! C. Welcome! D. How are you?3.以下哪个词在酒店英语中通常用来表示“毛巾”的意思？ A. towelB. bedsheetC. pillowD. blanket4.当客人需要额外的枕头或毯子时，我们应该说哪个句子来表达这个意思？ A. Please let me know if you need extra pillows or blankets. B. May I have an extra pillow or blanket? C. Here is an extra pillow or blanket for you. D. There are extra pillows or blankets in the room.5.下列哪个短语正确地表达了“非常感谢”的意思？ A. thanks a lotB. many thanksC. thank you very muchD. very thanks二、填空题6.酒店前台需要和客人保持礼貌和专业，因此我们通常使用_______和_______的语气和客人沟通。

7.当客人在酒店内迷路时，我们应该说哪个句子来帮助他们找到目的地？ Sorry to trouble you, but do you know how to get to the dining area? It's located on the first floor.8.当客人离开酒店时，我们应该说哪个句子来表达“祝您旅途愉快”的意思？ Have a pleasant journey!9.酒店房间内通常包含哪些物品？请列举至少三个。

《酒店情境英语》课后习题参考答案.docx

Module 1Unit 11.略plete the following mini-dialogues.1.Good afternoon2.How do you do3.How are youI'm fine too4.Nice to meet youI'm John Smith5.Thank you3.Listen and fill in the blanks.Clerk: How are you today, Mr. White?Guest: I'm fine thank you.Clerk: This is our manager, Mrs. Li.Guest: Glad to see you M TS. Li.Manager: How do you do? Glad to see you too. How do you like our hotel?Guest: Great! The people here are very nice.Manager: Thank you. Hope you will enjoy your stay here.Guest: Thank you.4.Pair work・ Discuss what to say to the guests in the following situations, then write out the correct responses・1.Good afternoon2.Good evening3.Good day4.May I introduce our manager Mr. Smith to you5.May I have your name please?5Discuss and write out the proper expressions according to each of the question.1.Good afternoon sir!2.Good morning madam3.Good evening, welcome to our hotel!4.Good morning, welcome to our hotel!5.Good afternoon everyone, welcome to our hotel!Unit 21.略plete the following mini-dialogues.1.Congratulations!2.Yes, I think so3.The same to you4.Thank you5.at your service3Listen and fill in the blanks.Clerk: Good morning, Mr. White!Guest: Good moming.Clerk: You look so upset. What's the matter with you ? Are you looking for something?Guest: Yes, I need to make a phone call and I can't find it anywhere.Clerk: Oh, I have just seen a mobile phone on the desk of the barGuest: That must be mine, I have just have something in the bar ! Thank you very much!Clerk: You're welcome and hope you can find your phone as soon as possible.Guest: Thank you. Bye!4Pair work・ Discuss what to say to the guests in the following situations, then write out the correct responses・1.Thank you and it's very nice of you2.Congratulations3.Yes I think so4.Happy New Year5.Thank you the same to you5Discuss and write out the proper expressions according to each of the question.1.Happy birthday, Mr Green2.Wish you good luck3.Congratulations4.Yes, I think so5.Thank you the same to youUnit 31.略plete the following mini-dialogues.1.May I have your name please?2.May I have your room card?3.Which brand would you like?4.Do you need a morning call?5.Smoking or non-smoking floor please?3Listen and fill in the blanks.Clerk: Good morning! Housekeeping. May [ come in?Guest: Yes, of course.Clerk: Fm sorry to disturb you, but may I clean the Toom now?Guest: Sure go ahead.Clerk: Oh, May I tidy up your bed?Guest: OK.Clerk: May I move the things on your desk so that I can dust it?Guest: I'd prefeT you don't move them.Clerk: Fm sorry I don,t know.Guest: Thafs all right4Pair work・ Discuss what to say to the guests in the following situations, then write out the correct responses・1.How about...2.Would you...3.How may I help you? / What can I do for you?4.Would you like a morning call ?5.How do you like....?5Discuss and write out the proper expressions according to each of the question.1.May I have your phone number?2.Could you please sign here?3.Housekeeping, may I coming?4.How about... / What about...5.What can I do for you?unit4:1.略2・ Complete the following mini-dialogues.1.It opens from 9 am to 10 pm2.It's 25 dollars altogether3.Ok, here it is.4.It takes about three quarters5.It's at the comer of the road.3Listen and fill in the blanks.Clerk: Hello, how can I help you?Guest: Hello. I would like to take my daughter to the Happy Valley tomorrow. How can we get the tickets? Clerk: Fve been there with my kid, ifs very interesting there. I can have tickets delivewd so you can pick them up from here. Would that be OK?Guest: Thafs fine.Clerk: I can get you a 10% discount if you'd like to have lunch as well.Guest: That sounds goodClerk: Ok, so you'd like two tickets for the Happy Valley for tomorrow. Shall I add the cost to your bill? Guest: Yes, please. Thanks.Clerk: Hope you will have a good trip.4Pair work・ Discuss what to say to the guests in the following situations, then write out the correct responses・1.You'd better go there by subway.2.It's May 10th. It5s ten to ten.3.Turn right at the second crossing4.Please watch your steps5.We can offer you a 10 % discount.5Discuss and write out the proper expressions according to each of the question.1.It's 40 degrees centigrade and you'd better not go out.2.It's not far from here, you can go there on foot and enjoy the scene on the way.3.1will order it for you4.it's about 320 yuan altogether, please. And there is a 15% discount for staying guests.5.You may take our shuttle bus to get there unit5:1.略2・ Complete the following mini-dialogues.1.we do apologize2.It's all right3.1apologize for this4.1have to ask our manager.5. Thank you for your patience3Listen and fill in the blanks・Guest: I want to complain about the terrible thing in your hotel.Clerk: I'm sorry you are not happy, sir. What has happened?Guest: Today is very hot, so I want to use the air-conditioner. But it doesn't work.Clerk: I do apologize, sir. And I'll get someone to fix it right away.Guest: Can I use it after lunch?Clerk: Yes I'll make sure of that.Guest: Thank youClerk: Besides can I give you a discount to make you happy?Guest: Thafs very nice of you.4Pair work・ Discuss what to say to the guests in the following situations, then write out the correct responses・1.It's a pity2.Thank you for your understanding3.1have to ask our manager4.Fm sorry. Ifs my fault.5.We do apologize5・ Discuss and write out the proper expressions according to each of thequestio n・1.Let me see...Oh, we do apologize. Fll check it out right away.2.Shall I call the manager, madam?3.Fm really sorry, but I seem to have mis served a dish4.Shall I bring you a knife and fork?5.Thank you for your understanding.unit 61 •略2. Complete the following mini-dialogues.1.See you later2.Please give my best regards to your family3.Good night4.Good bye and thank you for your coming.5.Have a nice trip home.3Listen and fill in the blanks.Guest: I will go home and come here to say good-bye.Clerk: Sorry to hear that. And when do you leave?Guest: My plane leaves at 8:45 this Sunday.Clerk: So you won't be staying here next week. Can't you stay a little longer?Guest: I have finished my meeting here so I have to go home.Clerk: Sorry for not being able to see you off at the airport. Be sure not to leave anything behind, please and at last please give my best regards to your family.Guest: OK. I will and thafs very nice of you. Also I should thank you for your service here. I will stay in your hotel next time I come here.Clerk: Thanks a lot.4Pair work・ Discuss what to say to the guests in the following situations, then write out the correct responses・1.We hope you have enjoyed your stay.2.Have a nice day!3.We look forward to seeing you soon.4.Good night5.Goodbye, sir and hope to see you again5・ Discuss and write out the proper expressions according to each of the questio n・1.Have a nice trip home. And please give my best regards to your family.2.Have a nice day and please enjoy yourself.3.Good night and have a good rest!4.Be sure not to leave anything behind please.5.Happy landing.Module 2Unit 11・ A: Listen to the dialogue and fill in the reservation form・Reservation FormBooked by Mr. Swine Ramos Telephone 137 619 38465 Fax /Email ___________________ Company ______________Remarks: a conference room for about 40 people on March 5th _____________ Taken by Your name Date _XXXX ______B: Listen to the dialogue and fill in the blanks・Reservationist: Good morning, Toronto Hotel, Reservations. How may I help you?Guest: Fd like to Teserve a TOOHI.Reservationist: What time will you be arriving?Guest: From Oct 12th to Oct 14th.Reservationist: Well, What type of room would you like?Guest: Just a single Toom, please.Reservationist: May I have youi credit cand to guarantee the booking?Guest: Yes, It9s my VISA card. It^ No.6222 3756 1088 0310.Reservationist: Thank you very much. Could you tell me your name and telephone numbeT, please?Guest: Yes, my name is Gerry Brown and my telephone numbeT is 3389-1120.Reservationist: Thank you for calling. We are looking foTwaid to seeing you.2・ Match the English expressions in Column A with their Chinese meanings in Column B・l. D 2.H 3.1 4. B 5.E 6. A 7. K 8. F 9. J 10. G 11. C3・ Put the following service procedures into correct orders・3 2 5 6 1 45・ Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions・1.Good moming/aftemoon/evening, XXX hotel. How may I help you?2.What kind/type of Toom would you like?3.Could you please tell me youi arrival and depaTtuie dates?4.Would you like to change the Toom OT would you like me to find a nearby hotelfol you? But the business suite has a larger bedroom and a laTgei lounge. It is mow comfoTtable and ideal for meeting business guests.5.Could you give me a credit card to guarantee the booking?6.Thank you for calling. Goodbye.6・ Translate the following sentences into English・1.Good morning. Reservations. How may I help you? __________2.How long will you be staying? ___________________________3.What kind of room would you like? _______________________4.Your reservetion number is 3645. _________________________5.You can have a 15% discount with the cooperate rate.6.We are looking forward for your coming. __________________ Reading:l. F 2. F 3. F 4.TUnit 21・ A: Listen to the dialogue and fill in the blanks.Receptionist: Good morning, madam, What can I do foi you ?Guest: Fd like to _check・in_.Receptionist: Do you have a Teservation_ ?Guest: Yes, My confinnation numbeT _ is 5153.Receptionist: Well, Miss Gate. May I see your passpOTt_, please?Guest: Sure. Here you are.Receptionist: Thank you. Miss Gate, you booked a deluxe single Toom_, right?Guest: Yes.Receptionist: Could you please fill in this Tegistration form_ ?Guest: Certainly. Heie you are_.Receptionist: Thank you. Here is your key card. Hope you will have a wonderfulB: Listen to the dialogue and fill in the registration form・2・ Match the English expressions in Column A with their Chinese meanings in Column B・l. E 2. A 3. K 4. B 5. J 6. F 7. D 8.1 9. G 10. H 11. C3・ Match the expressions with their correct definitions.1.12.B3. G4. C5.F6. D7. A8. H9. E5・ Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions・1._ Good evening, sir. What can I do foi you?2._ Do you have a Teservation? _________________________3._ May I see your passport, please? ______________________4._ Would you please fill in the Tegistration form? __________5._ Here，s your room card, and the room numbeT is on it. ___6._ Hope you will enjoy your stay at our hotel. _____________6・ Translate the following sentences into English・1.When do you reserve the room? ________________________________2.Do you have a a reservation , Madam? _______________________________3.May I see your passport, please? _______________________________4.All the single rooms are sold out. Would you like a double room?It is more comfortable for your sleeping. ________________________5.Do you need a morning call? __________________________________6.Hope you will enjoy your stay in your hotel. ______________________ Reading:l.T 2.F 3.T 4.TUnit 3：1・ A: Listen to the dialogue and fill in the blanks.Bell boy: Good morning, sir, Welcome to our hotel ______ .Guest: Thank you.Bell boy: May I help you with your baggage ______ ?Guest: Please take this bag for me .Bell boy: Certainly. Let me show you the way.Guest: Thanks.Bell boy: Do you need all the luggage in your room?Guest: No, please stoie the bag for me.Bell boy: Sure. I will make out a claim tag for you.Guest: Thank you. When can I get it back ?Bell boy: We are ODen 24 hours . This way, please. Guest: Thank you.Bell boy: Hope you will enjoy your stay .B: Listen to the dialogue and fill in the shopping list.Money in advance: 200 ________________________Clerk XXX _________ Date XXX Time XXX2.Match the English expressions in Column A with their Chinese meanings in Column B・1.12.B3.H4. K5. J6. C7. E8. D9. F 10. G 11. A3・ Match the guest5s requests with the bellboy5s responses.Guest:l. B 2. A 3.F 4. C 5.D 6. G 7. E5・ Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions・1.Good moming/aftemoon/evening, Mr./Miss. Welcome to OUT hotel.2.May I help you with youT luggage? __________________________3.Could you tell me youi name and Toom numbeT, please? _________4.What kind of things would you like and may I have youi name _____and room numbeT?5.Please take this elevator to the XXth floor. _____________________6.Do you need all youi luggage in youi Toom? ___________________6・ Translate the following sentences into English・1.Welcome to our hotel, May I take your baggage?___________________2.Please take the elevator on the left to the ninth floor.3.When do you need to get to the airport tomorrow? __________________4.We are open twenty four hours _________________________________5.May I ask you to pay 200 Yuan in advance?_______________________6.How many luggage do you have? _______________________________ Readingl. F 2.T 3.T 4.TUnit41・ A: Listen to the dialogue and fill in the blanks.Cashier: Good morning, madam. How may I help you?Guest: Fd like to _check・out_. Fm in room 1202.Cashier: Wait a moment. The bill comes to _RMB 2398 Yuan altogethei. Here is your bill. Please have a check_ and sign here.Guest: I would like to pay by credit can! . Is that Ok?Cashier: That would be fine.Guest: Which cards do you take?Cashier: We accept Visa, _JCB_, American Express, Dinners and _ Master can!.Guest: Here is the card .Cashier: Please sign this _bill_ for RMB 2,39&Guest: Ok. Here you are.Cashier: Thank you. Here is a copy of your bill and your credit card receipt. Guest: Thank you. Goodbye.Cashier: Have a good flight. Goodbye .B: Listen to the dialogue and fill in Currency Exchange form・2・ Match the English expressions in Column A with their Chinese meanings in Column B・l.K 2. G 3.B 4. C 5.1 6. J 7. H 8. F 9. E 10. D 11. A3・ Match the countries on the left with their currencies on the right.l.C 2. A 3. D 4.F 5. A 6. B 7. A 8. E5・ Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions・1._ Good afternoon, sir. May I help you? _________________2.Did you take anything in youi mini bar? ____________3.How would you like to pay your bill ___________________4.How much would you like to change, sir? ______________5.We do apologize for OUT caielessness. _________________6.Goodbye and hope to see you again. ___________________7・ Translate the following sentences into English・1.I'm teiribly sony. I will print another bill for you at once. ____________2.I，m sorry to say that we don't accept traveleFs checks here. _________3.How would you like to pay? ___________________________________4.We accept JBC, Visa and Master card ___________________________5.O UT exchange rate are very close to the bank ______________________6.Hope you will have a good trip _________________________________ Readingl.F 2.T 3.T 4.Tunit 5 1・ A: Listen to the dialogue and fill in the blanks.Operator: Good evening. Can I help you_ ?Guest: I need to book a wake-up call_ •Operator: Certainly sir. May I have your TOOHI number, please_ ?Guest: Yes, it，s 2107Operator: What time would you like us to wake you up_, M匚Jones?Guest: I have a flight at 9:00 a.m.Operator: Well, it takes _one hour_ to get to the airport. I think you should leave 卫16:00 a.m_.Guest: That's fine, so call me_ at 5:00 a.m.Operator: No problem. Do you need a taxi to the airport?Guest: Yes, please. For six o' clock.Operator: Is there _any other things_ I can do for you?Guest: No, thank you. Good night.Operator: Good night, Mr. Jones. Sleep well_ .B: Listen to the dialogue and note down the message.Message SlipTo：Mr. Potter ______________ Room No： 228 __________________________WHILE YOU WERE OUTMr. V/Mrs. /miss Green ______________________________________________Of Room 308 _________________________________________________________Telephone No 308 ____________________________________________________TIME： XX:XX ________________________________________________________MESSAGEMr. Gwen in Room 308 wants to invite you to have a party tomorrow evening at 5:30 in his room.Date XX. XX ____________ Time XX: XXClerk XXX __________2・ Match the English expressions in Column A with their Chinese meanings in Column B・l. F 2.1 3. J 4.B 5. C 6.D 7. H 8. G 9. E 10. A5・ Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions・1.Good morning, XXX Hotel. OperatOT. How may I help you?2._ May I have the guests name? ________________________3._ What message would you like to leave? ________________4.F OT city calls, fkst dial ”0”，then dial the numbeT when you hear the dial tone.5._ What time do you need the wake・up call? _____________6._ Do you need transportation? _________________________6・ Translate the following sentences into English・1.You can call back later or leave a message・2.Let me repeat your message・3.F OT inside line, just dial the Toom numbeT.4.When do you need to get to the theater?5.It may take one hour to get there in rush hours.6.Do you need a second call, just in case?readingl.F 2.T 3.T 4.FUnit 6：1・ A: Listen to the dialogue and fill in the blanks.Concierge: Good afternoon. How can I help you.Guest: I need to go to Beijing. Where can I get a ticket?Concierge: Do you want to go by train OT go by plane ?Guest: Where do I buy a ticket for the train?Concierge: We can buy it for you . You pay the ticket price plus a small service fee. Guest: Ok. How about a ticket for the concert tonight? How much is that? Concierge: The ticket is _RME 250 Yuan . _When_ would you like to see the concert? Guest: Around _7:00_. I will come to pick it up in two hours_.Concierge: That is fine, but we ask that you pay in advance.. We need to buy the ticket. Guest: Sure. How much is the total?Concierge: 700 Yuan_ for the tickets plus 50 Yuan_ for the service charge. The total is RME 750 Yuan , sir.Guest: Here you are and Thank you for your help.Concierge: It is our pleasure, si匚We are happy to serve you_.B: Listen to the dialogue and fill in the chart.2・ Match the English expressions in Column A with their Chinese meanings in Column B・l.E 2.D 3.F 4.B 5. G 6. C 7. A 8. H 9. J 10. K 11.14・ Match the guest5s requests with the hotel staffs responses.l.C 2. A 3.F 4. G 5.D 6. E 7. B5・ Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions・1.Would you like to go by train OT by plane? _______________2.Can you tell me when you，d like to leave, sir? ___________3.I do apologize, si匚But please calm down. ______________4.Just a moment, please. I will contact OUT manageT to solve it..5.Heie is a map. I，ve circled our hotel, XXX, the station for you.6.If theie is anything else we can help, please feel free to tell us.6・ Translate the following sentences into English・1.What tTanspOTtation would you like to take? __________________2.It's RMB 1200 Yuan altogehter, including the service fee. __________3.We are terribly sony for the troubles we caused you. _____________4.Let me change a TOOHI foi you. ______________________________5.It，s about half an houi by subway and 15 minutes by taxi. _________6.This is the map. I，ve maTked them on it. ___________Readingl.T 2.F 3.F 4.FModule 3unit 11.A： Listen to the dialogue and fill in the blanks・Reservationist: Good morning, sir. How may I help you ?Guest: Good morning. I would like a table by the window.Reservationist: Yes. When should we expect you?Guest: Perhaps around 6:00 p.m. April 24.Reservationist: How many people are there in your party?Guest: There will be three of us.Reservationist: May I have your name and phone numbeT?Guest: Janet Davis. 150********Reservationist: May I repeat it for you?Guest: Yes, please.Reservationist: A table by the window for three, April 24,at 6:00 p.m. Is there anything special?Guest: No, thank you.B： Listen to the dialogue and try to put the following sentences into correct orders according to what you hear・(4 )A private room, please.(1 )Good afternoon, Garden Restaurant. How may I help you?(9 )In that case, can we book you a private room at 8:00 p.m.?(2 )Fd like to make a reservation in your restaurant.(7 )Fm sorry, sir. All private rooms are reserved until 6:00 p.m. What about a tablein the hall?(3 )Of course, sir. Would you like a table in the main dining hall or in one of ourprivate rooms?(5 )How many are there in your party, and at what time should we expect you?(13 )Thank you, Mr. Lee. We'll arrange the Rose Room for you, at 8:00 tonight. Isthat right?(6 ) Six people at 5:30 tonight.(15 )Thank you for calling, Mr. Lee. We look forward to seeing you tonight.(11 )Would you please leave your name and telephone number?(8 )We prefer private rooms. Ifs too noisy in the hall.(10 )Thafll be fine.(12 ) My name is John Lee, and my mobile is 139-6755-4611.(14 )Yes, thank you very much.2・ Match the English expressions in Column A with their Chinese meanings in Column B・1.D2.I3.G4.L5.A6.C7.F8.J9. H 10.K11.B12.E 3・ Complete the following sentences with the expressions from the table below・prefer, how about, have been, Pm sorry, how many, there^e, what's, do you, can I, what time, we don't, how much, Ill1.There?re no tables left for 6:00 p.m.2.How many people are there in your party?3.Can I have a table by the window?4.What，s your arrival time?5.What time would you like your table?6.Do you have any special requests, sir?7.Would you prefer smoking or non-smoking area?8.We don't have a private room at this moment.9.How about a table in the corner?10.How much would you like to pay for each table?11.Ill fax the menu to you tomorrow.12.All the tables have been booked until 7:00 p.m.13.I'm sorry to say that we are full now.5・ Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions・1.Good moming. Chinese RestauTant. How may I help you?2.F OT what time, siT/madam?3.Y OUT name and telephone numbeT, please?4.Any othei TequiTements?5.So it，s Mr.White, a table for five at 6:30 p.m. this evening. Am I right?plete the following dialogue.Staff：Good evening, sir. Have you got youT reservation?Guest: No, we haven't. Just we three.Staff：Fm sorry, the house is full now. Would you mind waiting a moment?Guest: How long do you think we'll have to wait ?Staff: About 10 minutes.Guest: Oh, that'll be all right. We are not terribly hungry.Staff: May I have your name, siT?Guest: Mi*. White.Staff: Thank you, Mi*. White. Now would you please take a seat and wait over there? We511 have you seated as soon as we get a free table.Guest: Thank you.(After a little more than 10 minutes)Staff: M T. White?Guest: Yes, here.Staff: Would you step this way, please?Staff: Here is your table. Please take your seat. The waiter will be here to take your orders.Guest: Thank you.7.Translate the following sentences into English ・1您想预订什么时间的桌位呢？What time would you like your table?2你们一共多少人？How many people are there in your party?3我可以记下您的名字吗？May I have your name, please?4有什么特别要求吗？Is there any special requirement?5尽管我不能向您担保，但请放心我们会尽最大努力的。

情景英语试题及答案

情景英语试题及答案1. 根据情景，选择最佳回答。

A: Hi, how are you doing?B: I'm fine, thank you. And you?C: I'm not feeling well today.D: I'm looking forward to the weekend.答案：B2. 完成对话，选择正确的句子填空。

A: Excuse me, could you tell me the way to the nearest bank?B: Sure, _______.A: Thank you very much.B: You're welcome.A. turn left at the first traffic lightB. it's on your rightC. go straight for two blocksD. you can't miss it答案：C3. 选择正确的词填空，完成句子。

I _______ my keys at home this morning.A. forgotB. lostC. misplaced答案：C4. 阅读下面的对话，选择正确的答案。

A: What time is it?B: It's half past six.A: Oh no, I'm late for my appointment!B: Don't worry. _______.A: Thanks, I appreciate it.A. I'll call them for youB. I'll drive you thereC. I'll wait for youD. I'll make an excuse答案：A5. 根据情景，选择最合适的表达方式。

A: I'm really sorry, but I can't make it to the party tonight.B: That's okay. We'll miss you.C: No problem, I'll be there.D: I'll try to come later.答案：B6. 选择正确的词填空，完成句子。

酒店情景英语试卷

酒店情景英语测试卷一.Translate the following phrases.(20 points)1.家外之家2.前厅3.长途电话预订4.多功能厅5.办手续6.保龄球房7.普通航空信8.在外汇兑换台9.兑换水单10.大堂副理11.in the peak seasons12.floor attendant13.soft berth14.walk-in guest15.shuttle bus16.special express17.an indoor patio with drinksprehensive communication facilities19.a tough job20.settle accounts二.Put the following sentences into Chinese or English.(10 points)1.Could you give me the flight number, please, in case the plane's late?2.We usually have high occupancies in the peak seasons.3.你准备用现金，还是用信用卡付款？4.我妻子还几次被装货的电梯声吵醒。

5.根据我们的规定，凡过中午十二点还没腾出的房要收半天房金。

三.complete the following dialogue.(30 points)1.A: ___________________________ .Could you change a room for me?B: ___________________________ ,sir?A:There's something wrong with the window of Room 305.It ___________________________ and therefore I couldn't_____________.B:I'm sorry to hear that . I'll ask somebody___________________________.A:Thank you.But I think it's better ___________________________.B:We don't have a spare room today. I'll ___________________________.Is that all right?A:Ok.Be sure _________________.B:certainly,sir.2.A:Reservations. ___________________________ ?B:Yes, I'd like to book a room for my friend, Gary Smith.A: ___________________________?B:A double room with bath. ___________________________ ?A:It's 150 yuan. ___________________________ ?B:Ten days.A: ___________________________ ?B:On the 18th.A: ___________________________?B:No,thanks.A: ___________________________.B:That's right.Thank you.A:Thank you.Good-bye.四.Answer questions (20 points.)1. What is the aim of a hotel?2. Can you say something about the great importance of the Front Office?3. Please name some of the duties carried out by the Front Office staff.4. In order to fulfil the duties, What qualities should a staff have?五.Role-play:(20 points)1 Work with your partner to make a dialogue by yourselves according to the following given scene.A: a host or hostess who is in charge of taking reservations for the restaurant.B: a guest. She wants to hold a party this weekend for his boyfriend, who has been promoted several days before. She plans to invite some of their good friends to the party, so she needs a private room, some champagne, and some light music. Scene: The guest is told that there is no vacant private room available for the time she needs. But the host or hostess promises to try his or her best. At last, the guest is arranged in the main dining room to have their dinner first; then she and her friends will get a private room to have a spectacular celebration.。

酒店英语期末考试试卷

酒店情景英语参考答案A

安徽职业技术学院2009～2010学年第2学期期末考查参考答案A《酒店情景英语》（闭卷）班级_________学号_________姓名___________得分__________一、1.大厅2.空房3.发票4．面值5.公用电话6.看车员7.电话流水表8. mouth piece9. rental10. hot line11. operator12. special rate13. put through14. night stand/ beside table15. complaint二、1.您能介绍下饭店的服务吗？2.提供早餐的单人间多少钱？3.我想换些美元，您能告诉我今天的兑换率吗？4.我能补充下您的小冰箱吗？5.八点以后，我们有10%的优惠。

6. Hello, have you got a reservation?7. If you need other further services, please let us know.8. According to the hotel policy, we charge a full-day fee asdeposit for walk-in guests.9. Excuse me, the sound of your TV is too much loud, wouldyou please turn down?10. If we change large amounts, our cash supply runs out andwe are unable to oblige our other guests.三、controlling relationship place exercises revenuecashes Division crucial appreciate come intostressed weight apt discussing pleasantcordial handling unrecorded incurs postedresulting四、May I help you, sir?I reserved a twin room with windows three weeks ago.Let me check today’s reservation list.Would you please show me your passport?Would you please fill in the registration form?How do you wish to settle the account, in cash or by creditcard?Could I settle the bill by travelers check?Good night. I hope you’ll enjoy your stay here.。