罗宾斯管理学 第1讲 管理综述

An operative can be a team leader, quality inspector, instructor, or improvement planner
管理者的管理职责被分割 操作者被授权分担管理职责 两者的界限在模糊化， 老板、主管、领导的角色在弱化消失中，团队成员、 赞助者、教练、教师的角色形成中
管 理 的 任 务
1–26
3. What Do Managers Do?
LEARNING OUTLINE
3. What Do Managers Do?
• Describe the four functions of management. • Explain Mintzberg’s managerial roles.
1–11
Who Are Managers?
• The changing nature of work
Managers may have work duties not related to coordinates and oversees the work of others Operatives share the responibilities of managers in some organization in some situation
Ex: Malaysia Airline sought the missing flight by many ways, by satellites , airplanes, and ships.
1–20
No Effectiveness
The Malaysian magicians were searching the missing flight of MH370
1–21
Which is more Efficiency?
1–22
P8
Exhibit 1–2 Effectiveness and Efficiency in Management
1–23
效率与效能的问题
•最低工资 •政府的产品限价令
1–24
效率与效能的平衡
•滴滴打车软件 •高考课外补习班
1–25
1–19
What Is Management?
• Managerial Concerns
Effectiveness （效果\效能\效力）

“Doing the right things” – Attaining organizational goals
Efficiency（效率）

“Doing things right” – Getting the most output for the least inputs
Tenthedition edition Eleventh
STEPHEN P. ROBBINS
MARY COULTER
Chapter 1
Introduction to Management and Organizations 管理概论
Contents 1. Introduction ������ 2. Management History and Theories
1. Who are managers?
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. a worker working on the TV assembly line a director of the TV factory a clerk of the bank a director of the bank a teacher teaching management a dean of the economic school a captain of the basketball team a player a president of the hospital a doctor a soldier 士兵 a platoon leader 排长 a sales manager of an insurance company 保险公司 销售经理
1–14
1–15
1–16
• 管理者的职能划分
生产、销售、财务、人事、工程
1–17
LEARNING OUTLINE
2. What Is Management?
• Define management. • Explain why efficiency and effectiveness are important to management.
Are They Managers, Yes or not?
• A Sales manager of an insurance company 保险销售经理 • A teacher teaching management 教师 • A doctor 医生 • A member of self-managed team? 自我管理小 组的成员
1. Who are managers?
Non- managers • a worker working on the TV assembly line • a clerk of the bank • a player • a soldier • • • • • • Managers a director of the TV factory a director of the bank a dean of the economic school a captain of the basketball team a president of the hospital a platoon leader 排长
• Describe Katz’s three essential managerial skills and how the importance of these skills changes depending on managerial level.
• Discuss the changes that are impacting managers’ jobs. • Explain why customer service and innovation are important to the manager’s job.
Who Are Managers?
• Manager
Managers are the organizational members who tell others what to do and how to do it. Someone who coordinates and oversees the work of other people so that organizational goals can be accomplished. A manager’s job is not personal achievement-it’s about helping others do their work.
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Chapter 1
Contents 1. Who Are Managers? ������ 2. What Is Management? ������ 3. What Do Managers Do? 4. What Is an Organization? 5. Why Study Management?
• Ex: Insurance claims supervisor
• Ex: A dean of the economic school
1–10
Are They Managers, Yes or not?
• A Sales manager of an insurance company 保险销售经理 • A teacher teaching management 教师 • A doctor 医生 • A member of self-managed team? 自我管理小 组的成员
• Middle Managers
Managers between the first level and the top level of the organization who manage the work of first-line managers. All managers between the first-line level and the top level of the organization
1–7
Before we define managers, let’s learn
Who are operatives? 操作人员 (nonmanagerial employees)非管理者
Operatives - employees who work directly on a job or task and report to managers －use technical skills to perform variety of tasks －no one report to them －have no responsibility for overseeing works of others e.g., workers, teachers, cookers
• Top Managers
Managers at or near the upper levels of the organization structure who are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization.
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Chapter 1
LEARNING OUTwk.baidu.comINE
1. Who are managers?
•Explain how managers differ from non-managerial employees. •Describe how to classify managers in organizations.
1–9
Who Are Managers?
• Does a Manager have some other work duties not related to coordinating and overseeing the work of other
people?
Yes!
•Managers may have some other work duties not related to coordinating the work of others.
1–18
P6
2. What Is Management?
• D Management
involves coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively.
1–12
P6
Exhibit 1–1 Managerial Levels –The type of managers
1–13
The type of Managers-definition
• First-line Managers
Managers at the lowest level of the organization that manage the work of non-managerial employees who typically are involved with producing the organization’s products or servicing organization’s customers.
1–28
3. What Do Managers Do?