英文IT简历resume BurrowsResume0608

Chris Burrows, A+, MCP, MCTS: SQL Server 2005

5128 Republic Ave. Mobile: 703.346.0972 Murfreesboro, TN. 37129 cburrows1278@ Summary

System s and database administrator with over 8 years of accelerat ed experience in production support as well as the planning, designing, implementation and support of various network sizes. Excellent hardware and software background with a proven track record in troubleshooting any problematic issues. Strong custom er service skills working to resolve technical issues, educate im pacted custom ers and m aking contributions to resolve future problem s. Both a team player and team leader who enjoys learning new technologies and m ethods. Technical Summary

Clearance Level:

Secret

Operating Systems:

Windows 2000 and 2003 Server (3+ yrs), Windows 2000/XP Pro (5+ yrs),

Windows Vista (1 yr) Windows 3x/9x/NT (7+ yrs) Familiarity with Unix, Linux, Mac, DOS (MS, PC, DR)

Hardware:

Dell PowerEdge servers, workstations and laptops, IBM X-Series servers, Lenovo workstations and laptops, HP, Compaq, Gateway, PC (custom built), as well as basic to interm ediate experience with routers, hubs and network infrastructure Applications, Software

And Services:

SQL Server 2000/2005, Microsoft Office Suite (97, XP, 2003), Excellent working knowledge of Outlook and Word, Remedy Help Desk and Asset Managem ent,

Track-IT!, NetIQ utilities (DRA), SMS Administrator Console, Active Directory, User Manager, Various com puter m anagement snap-ins, Security Explorer,

Sym antec Backup Exec, DameWare, VNC, VMWare, Symantec Ghost, McAfee, VPN Clients

Education:

∙MCTS Microsoft SQL Server 2005 (April 2008)

∙A+, MCP Certified Windows 2000/XP, Windows Server 2003

∙MCSA Hands-on Training (August 2006)

∙Office 2003 Hands-on Training (May 2006)

∙Am eritrain – 6 weeks of hands-on training for A+, Network+, MSDOS 6 to Windows 2000 (Sep/Oct 2000)

∙Northern Virginia Community College (1998-1999)

∙Jam es B. Castle High School (1993-1997)

Project Involvement,

Management and Accomplishments

∙Contributed heavily to the developm ent and design of the IT server and applications database housed on SQL Server for CIGNA Government Services.

The database contains all servers with hardware specifications, IP

configurations, applications support scripts, shares, data flow information, etc.

∙Scripted and developed numerous data transform ation packages for CGS with production support m onitors and notifications in order to ensure data delivery success and minimizing transfer failures.

∙Created a new inventory database at Sanford Brands, Inc. consisting of all IT related assets spread am ong 4 sites: Sharpie Manufacturing Plant, Eaton

Packaging and Display Building, Liquid Manufacturing Technical Center and

the Distribution Center. The database catalogued for the first tim e, all IT

assets into one location for easy asset m anagement. This was authored to

integrate into the corporations future asset m anagement through Track-IT.

∙Scripted files and settings transfers for end-users at Lockheed Martin for a seamless transition should their machines be upgraded or reinstalled. This

allowed for a backup of stored data within the users profile to be captured

and brought back down to the new installation and consisted of both data and settings (printers, m apped network drives, etc.).

∙Assisted the system s engineers at Lockheed Martin in scripting update files to have on hand for techs on the floor. These batch files were used to m ake

sure that all appropriate updates and package installations were installed on

Lockheed system s whenever a technician was at a m achine. This helped in

keeping all system s up to date and current and worked to ease reinstallations of programs should they be needed.

∙Worked side by side with the COTS team at DOL (US Depart m ent of Labor) in the developm ent and implementation of the Windows XP rollout and upgrade

from Windows NT. The project was in support of the OASAM (Office of the

Secretary) network and consisted of 4,000+ end-users.

∙Worked with the COTS team at DOL in the upgrade of the Depart m ents remote users from Windows 9x to Windows XP. This consisted of 300+ end-

users spread throughout the US and abroad. As the rem otes administrator, I worked with COTS in developing silent installation packages for a seamless

transition as well as thorough documentation for the end-users to follow.

∙Authored numerous technical docum ents for rollout procedures geared to the end-user. Som e of these were for various operating system rollouts, McAfee

upgrades, VPN Software installations, etc.