写作 第二讲

1BEC Vantage Writing Test2真题分析& 学生习作修改美森教育2•You are a manager in a large company. You have been informed that a member of your staff often arrives late for work.•●Write him a memo about the problem:•●saying how often the member of staff arrives late•●describing the effect on other staff•●suggesting what the member of staff should do about the situation.•●Write 40-50 words.真题-1 PART 1美森教育3•To: P. Jones•From:•Date: 21 November 2002•Subject: Lateness美森教育41•Dear staves,•So many staves always arrive company late recently ,the phenomenon has aroused bad effect. If this issues can not be prevented ,other staves will feel unfair and follow it ,the consequences be unbearable to contemplate .Obey the rules of co mpany is staves’ responsibility, we suggest every members should be arrive here on time in this situation.•Thank you very much.美森教育52•I have been told that you often arrived late three times a week. And it has brought about very bad effect on any other staff. So in this case, you should resort to get up and leave home earlier so that you would not be late again.•Thank you very much.美森教育63•I am writing to talk to you on your late for work. I have been informed that you often arrive late two or three times every week, which will reduce the enthusiasm of the other stuff. Please be quicker in the morning from now.•Thank you very much美森教育74•I’m writing to inform you that the number of you arriving late every week is one or two. Seeing what you often do, more and more staffs tend to think arriving late is nothing seriously. I suggest that you should arrive on time at least in time.•Thank you very much.美森教育85•I have been informed that you arrive late for work about twice a week .Your late arrival will effect other staffs’ positivity as well as the progress of our programme. You should come to work punctually from now on and apologize to your colleague.•Thank you ,美森教育96•I want to inform you that you have been late three times in a week. This behavior will have a bad effect on the other staff and they will arrive late like you. You should find the reason why you are always late and arrive on time from now on.美森教育107•I have been informed you are late for work for three days in a week. It has a bad effect on the other staff because they may consider this bad behaviour is allowed and also be late like you. You should find the reason for being late and arrive on time from now on.美森教育118•Recently you have been late for work almost every day. Your behaviors in the past few days have set a bad model for the other staff. I would be glad if you can face your mistake and arrive for work on time since tomorrow.美森教育129•I’m writing to tell you that you have arrived late for work four times a week. You’ve set a bad example of breaking our company’s attendance rule. Please obey the regulation and get to work on time everyday.•Thank you very much.美森教育13Sample of a good answer•To: P. Jones•From: Luisa Gambon•Date: 21 November 2002•Subject: Lateness美森教育14Band 5•Mr Jones,•I have noticed that you often arrive late for work, especially on Monday mornings. As your colleagues are starting to complain about that, you understand that unless this habit changes, I will take disciplinary action against you.•Come and see me tomorrow at 9 a.m. in my office.•Thank you美森教育15•You are the Managing Director of a company whose profits have recently increased and you would like to reward staff for this.•●Write a memo to all staff:•●thanking them for their contribution•●explaining why profits increased•●telling them what their reward will be.•●Write 40-50 words.真题-2 PART 1美森教育16•To: All Staff•From:•Date: 7 December 2002•Subject: Staff Reward美森教育171•I want to thank all of you for the hardwork and the contribution you make to our company,which enhance the production,and incresed the profits.Everyone could receive 1000 yuan as your reward and I hope you can do better next year.•Thank you very much美森教育182•Our company’s profits have recently increased because we won several big customers. You have done a great job in marketing and advertising. Thank you for your contributions and hard work. As a reward, I decide to give everyone 200 pounds. Thank you.美森教育193•I’m glad to tell you that our company profits have increased by enhancing management and improving product quality. Thank all staff for your contribution and efforts. Our company will pay bonus at the end of this month.•Thank you very much.美森教育204•I’m glad to tell you that our company’s profits have recently increased because of all the staff’s hard-wor king. As a result, I’m going to organize a trip as a rewarding next week. Do you have any good suggestions?•Thank you very much.美森教育21Band 4•To: All Staff•From: Managing Director•Date. 7 December•Subject: Staff reward美森教育22Band 4•I would like to thank you for the contribution in increasing the company's profit. The profit increased due to very hard work and long working hours. Each of the staff will receive anenvelope with a reward on Tuesday. The reward is a trip to Hawaii, and I hope that this will be the perfect reward. Enjoy!•Thank you美森教育23真题- 1 PART 2•You work in the Customer Services Department of a mail-order company. You have been asked to prepare a short report for your line manager about complaints.•●Look at the information below, on which you have already made somehandwritten notes. •●Then, using all your handwritten notes, write your report.•●Write 120-140 words.美森教育24Customer complaints(2002)美森教育261 Report on customer complaints.•Introduction•The aim of this report is to find out the reason of custo mers’ complaints so that we can serve the customers better.美森教育271•Findings•According to the chart above, we can know customers’ complaints peak at 540 in February, because of computer system breakdown. After improved order system introduced, it falls to 230 in March.•The reasons for complaints are noticeable. While time of delivering is the main reason, product quality unsatisfactory is also essential. However, incorrect delivered orders decreased in March. 美森教育281•Conclusion•In conclusion, product quality and the delivery time are the problem we need to solve immediately.美森教育291•Recommendation•It would be advisable to purchase some trucks to deliver. Besides, it’s essential to give a training to our workers in order to promise the product quality.美森教育302Report on customer complaints•Introduction•The aim of this report is to analyze and recommend improvement strategy for company.美森教育312•Findings•As we can see from the chart, the number of customer complaints jumps up from 300 in Jan to 540 in Feb due to computer system breakdown. Then, because of improved order system Introduced after peaking at 540, the number of customer complaints drops to 230.美森教育322•As for reasons for complaints, Time taken to deliver makes up the lion segment of 56%. In order to improve delivery, it is clear that we should choose several express companies to deliver orders. The proportion of incorrect order delivered, 16%, are fewer in March. Also, the complaint for product quality unsatisfactory accounts for 28%. We should take measures to improve product and service to meet customers’demands.美森教育332•Conclusion•It is clear that improved order system introduced have a positive influence on our turnover. •Recommendation•It is recommendation that we should pay attention to improving product and service quality.美森教育34Band 4Report on customer complaints•INTRODUCTION•This report has the purpose of presenting the•reasons for customer complaints in 2002.美森教育35•FINDINGS•The customer complaints received in 2002 were 300 in January. Then they increased to 540 in February because of the computer system's breakdown.•In March they fell to 230 because an improved order system was introduced.•The reasons for complaints from January to March were analysed:•●firstly the company received complaints for incorrect orders delivered. These errors were fewer in March.•●secondly the time taken to deliver is too high, but the company has planned to recruit new agents.•●Finally customers complain for the poor product quality. In order to solve this problem more quality controls are making.美森教育36Band 4•CONCLUSIONS•At the moment all customers aren't satisfied but many measures have been taken to improve their satisfaction.美森教育37真题- 2 PART 2•Your company requires a taxi firm that it could use on a regular basis for staff and clients. Your secretary has selected two advertisements from the local newspaper.•●Look at the advertisements below, on which you have already made some handwritten notes.•●Then, using all your notes, write a proposalfor your line manager, saving which firm you think your company should use.•●Write 120-140 words on a separate sheet.美森教育38Proposal on the taxi firm• Introduction• The aim of this proposal is to select a txifirm for staff and clients.美森教育411• Current condition• Telecar is an experienced company with 50-year history. They have served many companies so we have good references, while Streetlight Cabs is a new company with no reference.• Since we need 24-hour service, we can book on the website of Telecar. Besides, Streetlight Cabs can provide any kind of distance transportation.美森教育421•Suggestions•It is suggested that we should use both of them. When booking by telephone is not convenient, we use Streetlight Cabs, otherwise, we use Telecar.•Benefits•In this way, we can make sure that we can provide our staff and clients with the most comfortable way for transportation.美森教育432•Our company needs a taxi firm and two company are on the list to choose.these are my proposal.美森教育442•I prefer the first company called TELECARS.The first reason is that this company has good referances and have 50 years experience in the transport business.On the contrary,thecompany called STREETLIGHTS CABS is a new company and have no referance.美森教育452•The second reason is that the first company can provide long-distance travel and 24 hours service which we need for the emergency situations. But the second company can help us arrive anywher e qiuckly. But I think we need the first company’s service more What’s more, the first company can offer internet booking but the second one can’t.美森教育462•As a conclusion, though the second company has Reductions for regular customers,I think the first one is better.美森教育47.3Proposal on taxi firm for a regular basis for staff and clients•Introduction•The purpose of this proposal is to analyze and recommend a taxi firm to use for a regular basis. 美森教育483•Findings•TELECARS owns 50 years experience in the transport business. They offer special deals on long-distance travel. This firm offers 24-hour service that we just need. Because we are ready to accept clients’ orders. Besides it provides us with Internet booking facilities. If we visit the website at or phone 0782 429516, we can book the service.美森教育493•STREETLIGHT CABS, as a new company, has no reference and specialists in airport and hotel transfers. They claims no distance is too far. It is important for us because we need a taxi firm which is able to provide service for our staff and customers around the city. Because of no internet book , we contract them with Tel/Fax 01369 383038.美森教育503usion•It is clear that STREETLIGHT CABS ,due to Specialisting in airport and hotel transfers, can provide convenient service for clients.•Recommendations•It is recommended that we should we should choose STREETLIGHT CABS .美森教育51Band 4•Introduction.•The purpose of this report is to assess and recomend a taxi firm that will become our regular transporter. We will need them especially during next year trade fair and conferences. There are two firms to assess.美森教育52Band 4•Findings:•As regards to Telecars we have a good references on them. It is very experienced traditional firm and is also very reliable. They provide 24-hours service that is useful during night meetings and negotiations. Streetlight Cabs is brand new company and there are no references on them, But they provide long distance routes which we use very often and they are also cheaper. On the other hand they don't have web page and so internet booking isn't available.美森教育53Band 4•Conclusion:•I recommend to choose Telecars because of their reliability, long tradition and well trained staff.美森教育54•Recommendations•●Considering the experience, service, previous success and competitive quotation, it is advisable to take Arcon as the advertising agency.美森教育。