英语作文投诉信优秀课件PPT

IIபைடு நூலகம் Self-study(设疑自探)
• 1. 抱怨______________ • 2.表达不满___________ • 3.忍受_______________ • 4. 对 ……满意__________ • 5.糟糕的服务__________ • 6.采取措施____________ • 7.解决问题____________ • 8.预防……发生__________
满。 • 3.我对……不满意有一些主要的原因。首先，……更糟糕的是，……
最后，…… • 4.我真诚地希望你能认真调查这次事件，以及采取恰当的措施防
止类似事件再次发生。 • 5. 你若能尽快采取措施处理这个问题，我将感激不尽。
• 1. I'm writing to complain about...
9.调查此次事件______________ 10.以粗鲁的方式_____________ 11.向……道歉________________ 12.出乎意料_________________ 13.不用说__________________ 14. 尽快____________________ 15.把某事牢记在心__________
________________________
•1. 抱怨 compiain about
9.调查此次事件
matter/incident
investigate/look into the
•2.表达不满
convey/express one's dissatisfaction10.以粗鲁的方式in a rude manner
•6.采取措施take measures
14. 尽快 as soon as possible
•7.解决问题deal with/ solve the problem15.把某事牢记在心bear sth. in mind
III. Useful Sentence Patterns(解疑合探）
• 1. 我写信是投诉关于…… • 2.这几年我对你们的服务很满意，但是我写信是表达关于……的不
• yours,
Sincerely
• Dear sir,
• I'm writing to express my dissatisfaction about the mobile phone I bought in on 20th Apr. 2015 in your store. Ten days before after that, it didn't ring or sent send text messages. Then I took them it to the seller, but was told that the model has been sold out and I had to wait at least three month monthsfor a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly impossible to fix it without the right spare parts. I was so desperate on hear hearing that. What How can I wait that long? Therefore, I sincerely hope you can send to me a new one of the same model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
• 5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
• Dear sir,
• I'm writing to express my dissatisfaction about the mobile phone I bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
• 4. I sincerely hope that/ It is my sincere hope that you will look into/investigate the matter/ incident seriously and proper measures should be taken to prevent such an incident happening again.
• 2. I have been content /satisfied with your service for years but I am writing to express my dissatisfaction about...
• 3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
•3.忍受put up with/bear 11.向……道歉 make an apology to/ apologise to
•4. 对 ……满意be content/satisfied with 12.出乎意料 out of expectation
•5.糟糕的服务poor service
13.不用说 needless to say
Letter of Complaint 投诉信
I. Leading-in (导入)
Definition
• 投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服 务不满意等情况下解决问题的一个方法。
The Main Content
• 1. 表明写信目的，投诉的内容。 • 2. 投诉的具体原因。 • 3. 希望得到的结果。