商务英语试题十九

Unit 17 Problems, problems

Use the words in the box to help you like this:

VOICE 1: We need some more envelopes. (beep)

YOU: I’ll phone the Purchasing department.

VOICE 2: I’ll phone the Purchasing department. (repeat)

(2) Grammar

Underline the correct future form in italics.

A: Hello. David Watkins speaking.

B: Oh, I’m trying / I’ll try (1) to reach Ms North.

A: She’s in a meeting. Could I help?

B: I want to place a large order and I’d like to discuss discount and delivery terms. Could I arrange a meeting with her for next week?

A: Of course. I’m checking / I’ll check (2) her diary. When would you like to see her?

B: Is next Tuesday at 3 OK?

A: She’s going / She’ll go (3) to the new factory that afternoon. How about Wednesday at 10?

B: That’s fine. Wednesday at 10.

A: Could I have your name please?

B: Yes, it’s Jenkins. Sandra Jenkins.

A: Fine, I’m sending / I’ll send (4) you a letter to confirm the meeting.

B: By the way, could you send me a copy of your catalogue?

A: Yes, of course. I’m sending / I’ll send (5) you a copy today.

B: I’d also like information about prices.

A: OK.I’m enclosing / I’ll enclose (6) a copy of our price list.

B: Thanks very much. I look forward to seeing Ms North next week. Goodbye.

A: Goodbye.

(3) Writing

What will you do? Write the offer you would make in each of these situations.

1 BOSS: I’m going away next week and I need a plane ticket.

YOU: I’ll phone the travel agent.

2 COLLEAGUE: I’ve got a lot of filing to do.

YOU: _______________________________________

3 BOSS: I need a table at the restaurant for Thursday night next week.

YOU: _______________________________________

4 CLIENT: I’d like to make an appointment to discuss my account.

YOU: _______________________________________

5 FRIEND: I’m not feeling very well, and I can’t get out to go shopping.

YOU: ________________________________________

6 COLLEAGUE: There isn ’t any coffee left!

YOU: ________________________________________

17.2 Complaining and apologizing

(1) Language in use

Read this conversation and complete it with the words in the box.

JONES: Sales department. Samanth Jones speaking.

LEE: Hello, this is Mike Lee from Meyers. I’m (1) ________ about our order for computer disks. There (2)

________ to be a (3) ________. We (4) _______ article number 495 H4 and you (5) ________ article 594 8F.

JONES: Jest a moment. Could I have the (6) ________ number?

LEE: Let ’s see … It ’s DD303.

JONES: Hold the (7) ________ please, I’ll just (8) ________ it … I’m very (9) ________, but we ’ve had

some (10) ________ in the Dispatch department. Could you return the disks? Of course we ’ll (11) ________ the costs.

LEE: Fine, but when can I expect (12) ________ of the correct disks?

JONES: I’ll make sure you get them by the end of the week.

(2)

√) the correct statements.

( ) 1 PCPower only ordered disks.

( ) 2 Lesley Howard expected to receive the goods in ten days.

( ) 3 Lesley ’s order number is DK997.

( ) 4 Lesley doesn ’t need the material this week.

( ) 5 Samantha promises to try to deliver everything by the end of the week.

(3) Vocabulary

Samantha is worried that she will lose PCPower ’s business. Read her letter and complete it with the words in the box.