银行柜面英语会话-复习

业务词汇
Exchange memo:兑换水单 Exchange quotation: 外汇牌价 Buying rate: 买入价 Selling rate:卖出价 Commission： 手续费 The exchange control law: 外汇管制条例 Countersign复签 Endorse背书
业务词汇



Depositor n. 储户 Withdraw v. 取款 Deposit book n. 存折 Deposit certificate n. 存单 Fixed account n. 定期帐户 Current account n. 活期帐户 Calculate v.计算 Open an account 开户 Foreign currency 外币 Statement n.对帐单 Close one’s account 销户 Traveller’s check 旅行支票
一：Reception 日常接待
情景对话 外宾进来，问好，接待，询问办理何种 业务，指向对应的柜台或拿叫号。 办理业务后外宾表示感谢。问候并道别。

模拟对话

Good morning. How do you do./how are you? How do you do. Fine. How are you? What can I do for you? Can I help you? Is there anything I can do for you? Please go to counter 5 for the service. Please press the button for your number and wait for a moment. Thank you very much for your help. You are welcome. My pleasure.

业务词汇

Safe deposit box service 保管箱业务 Personal finance service 个人理财业务 An agency agreement 代理协议 Phone-bank 电话银行 Mobile phone bank 手机银行 E-bank 网上银行 Securities 证券 Yearly rental fee 年租费 Website 网站 Password 密码 Log in 登录 Account management 帐户管理 fee paying agency 代理缴费 intercity remittances 异地汇款 Membership 会员 Personal finance 个人理财
八：销户 closing an account
情景： 外宾表示明天回国，准备销户。 表示祝福，请出示护照，询问如何取钱。 要200美元旅行支票，其余要现金。 请再支票上签名。 请检查支票和钱。

销户模拟对话

Hi, xiaowang, I come to close my account. Oh, are you leaving china? Yes, I am leaving tomorrow. I hope you enjoyed your stay in china. Yes, very much. Would you please show me your passport? Here are you. How do you want to withdraw your money? I want 200 usd traveler’s checks and have the rest in cash.
银行柜面英语会话
综合复习
业务词汇



Account n. 帐户 Exchange v. 兑换 Open an account 开立帐户 Currency n. 货币 Nationality n. 国籍 Passport n. 护照 Account number 电话号码 Balance 余额 Interest rate 利率 Deposit 存钱 In words 大写 In figures 小写

业务词汇
Remittance 汇款 Cable remittance 电汇 Service commission 手续费 Collection 托收 Personal check 个人支票 Drawee bank 付款行 Face value 票面金额

业务词汇
Confidential 保密的 Guarantee 担保书 Document 文件 Apply for 申请 Identity card 身份证 Credit standing 资信 Transaction 交易 Local network 当地网点 Annual commission 年费 Golden card 金卡 Ordinary card 普通卡
五：挂失 reporting a loss
情景 外宾来挂失银行卡。 请提供姓名，卡号，护照号码，帐号。 请填写挂失申请表。出示护照。 7天后来领取新卡。 道别。

挂失模拟对话


I am sorry but I lost my card. Do not worry. Please tell me your name, account number, card number if you can remember, and your passport number too. Ok. Here are all my information. Thanks. Would you please show me your passport? Here it is. Please fill out this application form for reporting a loss. Right. When I can get my card back?
四：取款 WITHDRAW
情景： 外宾需要取钱。 询问数额，票面。 请输入密码和出示护照。 给钱和利息清单。 道别。

取款模拟对话







Excuse me, can I withdraw some money? Of course. How much do you want to withdraw? 3000yuan. Please show me your passport and enter your pin number. Ok. How do you like your money? 20 hundreds. 20 fifties. Here are you. And this is your interest note. Thanks.
业务词汇

Financial status 财务状况 Credit standing 资信 Fixed rate 固定利率 Floating rate 浮动利率 Mortgage loan 抵押贷款 Down payment 首付款 Overdraft 透支 Allowance 津贴 Charge 收费
七：外币存款
情景： 外宾想存美元。 询问数额，定期或活期。介绍不同利率。 外宾决定存一年定期。 请核对并签名。

外币存款模拟对话Байду номын сангаас

I want to deposit some foreign currency. No problem. Which currency? Us dollars. How much do you want to deposit? Usd 1000. Ok. Do you prefer fixed deposit or current deposit? Would you please tell me their interest rates? Yes. The rate is 2% for fixed deposit and 0.2% for current deposit. I see. Then I would choose one year fixed
六：查询余额 balance
情景： 外宾收到电话单，担心账户没钱，想查 询余额。 请提供帐号，出示护照。输入密码。 余额只有100元。建议存入一些钱。

余额查询模拟对话





Hello. I received my telephone bill yesterday. I was worried that there is not enough money left in my account. Would you please check my balance? Sure. Please show me your passport. Tell me your account and enter your password. Ok. Right. The balance in your account is 100yuan. You might need put some money in it. I think so. Can I deposit 500yuan now?
二：开户 OPENING AN ACCOUNT
情景 外宾需要开活期账户。 填写申请表，姓名，住址。请出示护照。 预留密码。 收好存折和银行卡。

开户模拟对话






May I help you? I want to open a current account with your bank. Certainly. Would you please show me your passport and fill out this application form. Ok. Please sign your name here and write down your address as well. Here you are. Please input your password for the bankbook and your card too.
九：货币兑换 MONEY EXCHANGE
情景： 外宾想用美元兑换一些人民币。 询问换多少。请填写兑换水单。出示护 照。 提示在水单上签名。并保管好水单。

货币兑换模拟对话







Can I exchange some rmb with us dollars? Yes, you can. How much do you want to exchange? Usd200. Please fill out this exchange memo and show me your passport. Is that all right? Yes. Do not forget to sign your name on the memo. Oh. Ok. Here is your money and exchange memo.
三：存款 DEPOSIT
情景 外宾进入，要求存款。 请出示护照和存折或卡。 输入密码。 请收好存折和回单。请核对。 再见。

存款模拟对话







Can I help you? I want to deposit some money into my account. No problem. How much do you want to deposit? 5000yuan. Ok. Would you please show me your passport and bankbook? (card?) Here you are. Please enter your password. Ok.