高考英语写作之投诉信 .ppt
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《英语作文投诉信》课件
3 不要投诉过分
保持合理和公正的态度，不要过于苛刻和苛责。
总结
投诉信是一种有效解决问题和提出不满的方式。正确使用投诉信的写作技巧 和要点，可以有效地表达意见和得到解决。
Q&A
回答学生提问，解答关于投诉信的疑问和困惑。
结语
感谢学生的参与和聆听，鼓励他们继续学习和实践投诉信的写作技巧，培养良好的沟通和表达能力。
投诉信的例子
展示一个真实的投诉信例子， 解析其写作要点。
投诉信的模板
提供一个投诉信的标准模板， 方便学习和参考。
投诉信的常用句型
介绍一些常用的投诉信表达方 式和句型。
投诉信的注意事项
1 避免使用不端语言
确保使用礼貌和尊重的措辞，避免使用侮辱性和攻击性的言辞。
2 避免使用过度夸张的言辞
表达投诉时要客观和实事求是，避免使用过度夸张的言辞。
《英语作文投诉信》PPT 课件
本PPT课件将介绍英语作文投诉信的写作技巧和要点，让您轻松掌握投诉信 的写作方法。
什么是投诉信?
投诉信是一种书面形式的表达不满和提出投诉的方式，通常用于解决各种问 题和纠纷。
投诉信的写作要点
正确的投诉方式
选择适当的语气和态度， 用事实和证据来支持投诉。
具体的投诉内容
明确表达被投诉问题的具 体细节和原因。
适当的语气和态度
使用礼貌和客观的表达方 式，不使用冒犯性的语言。
投诉信的结构
投诉信的开头
礼貌地引入投诉问题，说明 你的身份和目的。
投诉信的正文
详细描述被投诉问题，并提 供相关证据和细节。
投诉信的结尾
表达希望得到解决的愿望， 并感谢对方的关注和支持。
投诉信的例子和模板
保持合理和公正的态度，不要过于苛刻和苛责。
总结
投诉信是一种有效解决问题和提出不满的方式。正确使用投诉信的写作技巧 和要点，可以有效地表达意见和得到解决。
Q&A
回答学生提问，解答关于投诉信的疑问和困惑。
结语
感谢学生的参与和聆听，鼓励他们继续学习和实践投诉信的写作技巧，培养良好的沟通和表达能力。
投诉信的例子
展示一个真实的投诉信例子， 解析其写作要点。
投诉信的模板
提供一个投诉信的标准模板， 方便学习和参考。
投诉信的常用句型
介绍一些常用的投诉信表达方 式和句型。
投诉信的注意事项
1 避免使用不端语言
确保使用礼貌和尊重的措辞，避免使用侮辱性和攻击性的言辞。
2 避免使用过度夸张的言辞
表达投诉时要客观和实事求是，避免使用过度夸张的言辞。
《英语作文投诉信》PPT 课件
本PPT课件将介绍英语作文投诉信的写作技巧和要点，让您轻松掌握投诉信 的写作方法。
什么是投诉信?
投诉信是一种书面形式的表达不满和提出投诉的方式，通常用于解决各种问 题和纠纷。
投诉信的写作要点
正确的投诉方式
选择适当的语气和态度， 用事实和证据来支持投诉。
具体的投诉内容
明确表达被投诉问题的具 体细节和原因。
适当的语气和态度
使用礼貌和客观的表达方 式，不使用冒犯性的语言。
投诉信的结构
投诉信的开头
礼貌地引入投诉问题，说明 你的身份和目的。
投诉信的正文
详细描述被投诉问题，并提 供相关证据和细节。
投诉信的结尾
表达希望得到解决的愿望， 并感谢对方的关注和支持。
投诉信的例子和模板
2019高考英语一轮复习精品课件：投诉信(共29张PPT)
主备人：范清 备课日期：1月8日 上课日期：1月xx日
Step2 问题导学 1. What are the structure of a letter of complaint and useful expressions about its writing?
2.What needs attention to express complaint properly? 3.How to write a letter of complaint?
Step1 学习目标
Writing--A
Learning goals:
letter of complaint
1. To master the structure of a letter of complaint and useful expressions about its writing;
2. To be able to express complaint properly about sth.; 3. To know how to write a letter of complaint.
ቤተ መጻሕፍቲ ባይዱ
信的内容大体分为三部分： 1. 提出要反映的问题 2. 抱怨出现的问题，提出要求 3. 希望 内容要点： ①说明投诉事由②问题一：· · · · · · ③问题二： · · · · · ·④问题三：· · · · · ·⑤要求
一、投诉信的结构
（1）开头：自我介绍，交代投诉内容， 表明本信的目的和要求。 （2）正文：说明情况，讲清利害，分析 利弊。告诉对方你因此受到的伤害或不便，提 出解决问题的建议，表明希望如何处理。 （3）结尾：表达希望问题得到迅速恰当 解决的强烈愿望，希望尽快得到满意的答复。
高中英语投诉信PPT课件
?在遇到一些不文明现象所购商品质量差售后服务不满意等情况下向相关机构或人写信寻求解决问题
a letter of compls a letter of complaint?
• 在遇到一些不文明现象、所购商品质量差、 售后服务不满意等情况下向相关机构或人 写信寻求解决问题。 • 在语言方面，要注意把握分寸，要公平、 公正。
.
15
第三段：提出建议和要求+要点2
I appreciate it very much if you could investigate this problem and I would like to have this matter settled by making an apology to me sincerely．Thank you for your consideration and I will be looking forward to your reply.
I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.
•
3. 开头语和结束语已为你写好。
.
13
Dear Sir,
第一段：自我介绍+写信目的 I am Li Hua, a frequent customer in your
restaurant. I have been pleased with your excellent service for years but now I’m
a letter of compls a letter of complaint?
• 在遇到一些不文明现象、所购商品质量差、 售后服务不满意等情况下向相关机构或人 写信寻求解决问题。 • 在语言方面，要注意把握分寸，要公平、 公正。
.
15
第三段：提出建议和要求+要点2
I appreciate it very much if you could investigate this problem and I would like to have this matter settled by making an apology to me sincerely．Thank you for your consideration and I will be looking forward to your reply.
I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.
•
3. 开头语和结束语已为你写好。
.
13
Dear Sir,
第一段：自我介绍+写信目的 I am Li Hua, a frequent customer in your
restaurant. I have been pleased with your excellent service for years but now I’m
高考应用文一轮复习—— complaint letter 投诉信 共19张PPT
w_h__e_n_I_o_p__e_n_e_d_t_h_e__p_a_rc_e_l_, _I_f_o_u_n_d__se_v_e_r_a_l_p_a_g_e_s__o_f_t_h_e_b_o__ok _m_i_s_si_n_g__a_n_d_t_h_e__c_o_v_e_r_w_a_s__d_a_m__a_g_e_d_.
Dear
,
I am
(自我介绍). I feel bad to trouble
you but I am afraid that I have to make a complaint
about
(抱怨的事情).
The reason for my dissatisfaction is
(总体介绍). In the first place,
(开头) 1. I am writing to you to complain about... 我写此信是想投诉…… 2. I am writing to express my dissatisfaction with... 我写此信以表达我对……的不满 (结尾) 1. I will appreciate your willingness to make up for the loss. 如果你乐意弥补损失，我将不胜感激。 2. I hope that you will consider my suggestions and improve the situation as best as you can. 我希望你能考虑我的建议并尽你所能改善这种局面。
课后练习
假定你是李华，上周六，你有一次不愉快的就 餐经历，对餐厅的服务员态度非常不满意。于是 你给该餐厅老板写一封投诉信。要点如下： 1. 问题：牛肉面有苍蝇，服务员态度粗鲁。 2. 要求：餐厅赔礼道歉。 注意：1. 词数100左右。2. 可以适当增加细节，以 使行文连贯。3. 开头语和结束语已为你写好。
Dear
,
I am
(自我介绍). I feel bad to trouble
you but I am afraid that I have to make a complaint
about
(抱怨的事情).
The reason for my dissatisfaction is
(总体介绍). In the first place,
(开头) 1. I am writing to you to complain about... 我写此信是想投诉…… 2. I am writing to express my dissatisfaction with... 我写此信以表达我对……的不满 (结尾) 1. I will appreciate your willingness to make up for the loss. 如果你乐意弥补损失，我将不胜感激。 2. I hope that you will consider my suggestions and improve the situation as best as you can. 我希望你能考虑我的建议并尽你所能改善这种局面。
课后练习
假定你是李华，上周六，你有一次不愉快的就 餐经历，对餐厅的服务员态度非常不满意。于是 你给该餐厅老板写一封投诉信。要点如下： 1. 问题：牛肉面有苍蝇，服务员态度粗鲁。 2. 要求：餐厅赔礼道歉。 注意：1. 词数100左右。2. 可以适当增加细节，以 使行文连贯。3. 开头语和结束语已为你写好。
2020高考英语作文投诉信课件(5张)
Dear Manager,
My name is Li Hua. I stayed at your hotel, Golden Bay during my visit to Australia from May 1 to 2 with my parents. However，the service in your hotel was too bad. I'm writing this e mail to express my dissatisfaction.
高考英语作文 投诉信
I am writing to show my disappointment about…I recently purchased from your website.
1. And the books were so poorly packed up that the cover of some books was torn, which made me very disappointed.
First, we found our suitcases broken after they were carried to our room by one of your porters. Second, water was leaking out of the toilet in the bathroom. Third, the noise from the bar downstairs went on so late into the night that we couldn't have a good rest.
I sincerely hope you can improve your service so that none of the above happens again.
英语作文投诉信课件
?2. I have been content /satisfied with your service for years but I am writing to express my dissatisfaction about...
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
高考英语投诉信课件(共44张PPT)
will your company pay for the postage?
I would appreciate it very much if you could solve the
problem immediately. Looking forward to your reply.
Yours sincerely,
高 考 英 语 投 诉信课 件(共4 4张PPT )
Underline useful expressions &recite them!
高 考 英 语 投 诉信课 件(共4 4张PPT )
高 考 英 语 投 诉信课 件(共4 4张PPT )
To whom it may concern,
Passage 1
Appreciation and learning:
在Passage 1 中找出相关的表达：
1 在你的网站上_f_r_o_m__/_on__y_our website
2 投诉……____c_o_m__p_l_a_in_ about... 3 从……购买……p_u_rc_h_a_s_e_/_b_u_y sth. from ... 4 一双九码的鞋子 _a__p_a_i_r_o_f_s_iz_e_-_nine shoes/
the above reasons, I demand either a new pair of black
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
your restaurant.
Here are the reasons for my dissatisfaction. First of all,
高中英语投诉信 PPT课件 图文
Thank you for your consideration and I will be looking forward to your reply.
Sincerely,
完善写作流程图
自我介绍 写作目的
•
•
内容
•
常用语块
1. 抱怨
__c_o_m__p_l_a_i_n__a_b__o_u_t_______
Dear Sir, 第一段：自我介绍+写信目的
I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m I’m writing to make a complaint about the
6. 调查此次事件
investigate/look into the matter/incident
7. 表达不满
express one’s dissatisfaction about
8. 要求合理的赔偿
ask for reasonable compensation.
套用句式
② 写信目的， 因何事向对方提出投诉。
Dear Dir,
I am Li Hua, one of your customers. I’m writing to make a complaint about the poor Web service I have received, and ask for reasonable compensation.
三、投诉信模板
Dear ________， I am ________ (自我介绍). I am writing to make
Sincerely,
完善写作流程图
自我介绍 写作目的
•
•
内容
•
常用语块
1. 抱怨
__c_o_m__p_l_a_i_n__a_b__o_u_t_______
Dear Sir, 第一段：自我介绍+写信目的
I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m I’m writing to make a complaint about the
6. 调查此次事件
investigate/look into the matter/incident
7. 表达不满
express one’s dissatisfaction about
8. 要求合理的赔偿
ask for reasonable compensation.
套用句式
② 写信目的， 因何事向对方提出投诉。
Dear Dir,
I am Li Hua, one of your customers. I’m writing to make a complaint about the poor Web service I have received, and ask for reasonable compensation.
三、投诉信模板
Dear ________， I am ________ (自我介绍). I am writing to make
2025届高考英语二轮复习应用文： 投诉信 课件 (共20张PPT)
Sincerely Yours,
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考 试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看 法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。 Dear John,
Yours, Li Hua
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考 试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看 法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。 Dear John,
Yours, Li Hua
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
2016年全国高考英语应用文写作训练之投诉信 (共21张PPT)
【模拟真题1：投诉服务态度】
假如你是李华，昨天在商场购买了一台电风扇， 回家后发现它不能运转。你回到店里与营业员交 涉时该营业员对你的态度恶劣，对你提出的问题 不予受理。请你为此向经理写一封投诉信。 Dear Mananger, … Sincerely yours, Li Hua
7. day改为days
8. I feel sorry to trouble you but I have to make an complaint. 8. an改为a
9. The reason for my dissatisfaction is what it’s not the double-room I ordered. 9. what改为that
1. I received so poor service that I felt I should bring it to your attention. 1. so改为such 2. I think it must have some quality problems and I really annoyed about it. 2. really前面加am 3. It makes me so unsatisfied that I want to change it and have my money back. 3. and改为or
全国高考英语应用文写作
inform sb. 通知某人 order 订货 regretful 遗憾的 work 运转；运行 take the temperature 测量温度 interrupt 干扰;打扰 make a complaint 投诉；抱怨 an electric fan 电扇 assistant 助手；营业员
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pe that it will review its management system, with the view to providing, better service to the public.
7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.
高中写作----投诉信
Dear Sir，
I am writing to you for the mobile phone of DephoneS250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didn’t ring and send short messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.
3.希望得到的结果。 常用的表达法有： Please let me know what you intend to do in this matter.
I am returning... under separate post and look forward to receiving a full refund of...
Thank you for your consideration.
Sincerely yours,
Bu Manyi
结构和内容：
投诉信是对产品或服务表示不满的信件， 一般分三个部分：
1. 提出投诉内容； 2. 说明具体情况； 3. 提出解决办法。
语言特点：
语言注意点投诉信应重点表明投诉的 原因，叙事应客观、准确、简洁。最后提 出的解决方法应切实可行。在表达自己的 不满时，语言要把握分寸，不失风度。
In view of the inconvenience that this has caused, I feel you should...
相关词汇：
complain against sb. about sth.投诉......
dissatisfaction with 不满于......
put up with / bear / tolerate 忍受
1.投诉内容。 一般放在信的开头。常用的表达法有： I am writing to you about... which I received/bought ...
I am going to complain about ...
I am sorry to have to return with this letter... which I received/bought...
wish to bring to attention. For one thing, there is…For another,... 4) I can hardly bear /tolerate /put up with it any more. 5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.
8) We will appreciate your willingness to make up for the loss.
poor service 糟糕的服务
inconceivable 不可思议的
out of one’s expectation 令某人大失所望
look into / go into / investigate 调查
incident / matter 事件
sanitary situation卫生条件
bad manners 不礼貌
disturbance干扰
nuisance 麻烦事
remedy 补救 solve解决
recurrence再次发生 awful 糟糕的
相关句型：
1) I am writing to you to complain about ... 2) I am writing to express my dissatisfaction with... 3) There are some problems with the flat that I
2.投诉原因。 一般讲述对商品质量或售后服务不满意的地方。 常用的表达法有：
1.When we checked..., we noticed... 2.When I took... out of the bag and examined... closely, I found... 3.When I unpacked... and tried to use it, it did not work.
7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.
高中写作----投诉信
Dear Sir，
I am writing to you for the mobile phone of DephoneS250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didn’t ring and send short messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.
3.希望得到的结果。 常用的表达法有： Please let me know what you intend to do in this matter.
I am returning... under separate post and look forward to receiving a full refund of...
Thank you for your consideration.
Sincerely yours,
Bu Manyi
结构和内容：
投诉信是对产品或服务表示不满的信件， 一般分三个部分：
1. 提出投诉内容； 2. 说明具体情况； 3. 提出解决办法。
语言特点：
语言注意点投诉信应重点表明投诉的 原因，叙事应客观、准确、简洁。最后提 出的解决方法应切实可行。在表达自己的 不满时，语言要把握分寸，不失风度。
In view of the inconvenience that this has caused, I feel you should...
相关词汇：
complain against sb. about sth.投诉......
dissatisfaction with 不满于......
put up with / bear / tolerate 忍受
1.投诉内容。 一般放在信的开头。常用的表达法有： I am writing to you about... which I received/bought ...
I am going to complain about ...
I am sorry to have to return with this letter... which I received/bought...
wish to bring to attention. For one thing, there is…For another,... 4) I can hardly bear /tolerate /put up with it any more. 5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.
8) We will appreciate your willingness to make up for the loss.
poor service 糟糕的服务
inconceivable 不可思议的
out of one’s expectation 令某人大失所望
look into / go into / investigate 调查
incident / matter 事件
sanitary situation卫生条件
bad manners 不礼貌
disturbance干扰
nuisance 麻烦事
remedy 补救 solve解决
recurrence再次发生 awful 糟糕的
相关句型：
1) I am writing to you to complain about ... 2) I am writing to express my dissatisfaction with... 3) There are some problems with the flat that I
2.投诉原因。 一般讲述对商品质量或售后服务不满意的地方。 常用的表达法有：
1.When we checked..., we noticed... 2.When I took... out of the bag and examined... closely, I found... 3.When I unpacked... and tried to use it, it did not work.