高中英语作文投诉信PPT 课件
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高中英语作文--- letter of complaint 投诉信课件
可否换一个更加委婉的表达？ would like sb. to do sth.
表达对解决问题的期望，表示感激，期待回复 如果贵店可以对此事给予足够的重视我将不胜感激。 期待收到您的回复。 I would appreciate it if you could give due attention to this matter. Looking forward to your reply.
The battery needs recharging after it is used for only several hours. This is very upsetting/This upsets me a lot because I have to carry the charger all the time. 升华 非限制性定语从句
第四步：串联成篇
Dear Sir/Madam,
I'm one of your customers, writing to make a complaint about your goods.
I bought a cell phone from your online stor. To my disappointment, after using it one week, I found some problems. To begin with, the battery needs recharging after it is used for only several hours, which is very upsetting because I have to carry the charger all the time. In addition, there are some scratches in the middle of the screen,
表达对解决问题的期望，表示感激，期待回复 如果贵店可以对此事给予足够的重视我将不胜感激。 期待收到您的回复。 I would appreciate it if you could give due attention to this matter. Looking forward to your reply.
The battery needs recharging after it is used for only several hours. This is very upsetting/This upsets me a lot because I have to carry the charger all the time. 升华 非限制性定语从句
第四步：串联成篇
Dear Sir/Madam,
I'm one of your customers, writing to make a complaint about your goods.
I bought a cell phone from your online stor. To my disappointment, after using it one week, I found some problems. To begin with, the battery needs recharging after it is used for only several hours, which is very upsetting because I have to carry the charger all the time. In addition, there are some scratches in the middle of the screen,
投诉信与复投诉信写作完整ppt课件
• 我方已收到你方运来的15箱绿茶，但遗憾的是，经 检验，其中五箱损坏严重。很明显这是包装不良所 致。
精品
11
• 7. When we discussed delivery dates, you assured us that you could deliver by 2 December. However, the goods are now two weeks overdue/late.
constructive, and your tone should be
‘controlled.’
精品
1
The common causes for complaints
• 1) damaged or faulty goods 货物受损或有瑕疵;
• 2) deferred/ delayed delivery延误交货;
• 我们收到了许多客户对你们供应6678号订单牙刷的 投诉。
• 2. On checking the camera I discovered that it did not (or did not appear to) function.
• 经检查我发现照相机(似乎)不能正常使用。
• 3. I really must complain about the quality of the goods that you recently sent us.
Be brief. Keep your letter to one page, and write short paragraphs, rather than long ones.
Be honest and straightforward, and include sufficient detail to back up your claim and to show that you have thoroughly researched the subject. However, omit irrelevant details. Keep your letter concise and professional.
精品
11
• 7. When we discussed delivery dates, you assured us that you could deliver by 2 December. However, the goods are now two weeks overdue/late.
constructive, and your tone should be
‘controlled.’
精品
1
The common causes for complaints
• 1) damaged or faulty goods 货物受损或有瑕疵;
• 2) deferred/ delayed delivery延误交货;
• 我们收到了许多客户对你们供应6678号订单牙刷的 投诉。
• 2. On checking the camera I discovered that it did not (or did not appear to) function.
• 经检查我发现照相机(似乎)不能正常使用。
• 3. I really must complain about the quality of the goods that you recently sent us.
Be brief. Keep your letter to one page, and write short paragraphs, rather than long ones.
Be honest and straightforward, and include sufficient detail to back up your claim and to show that you have thoroughly researched the subject. However, omit irrelevant details. Keep your letter concise and professional.
高考应用文一轮复习—— complaint letter 投诉信 共19张PPT
w_h__e_n_I_o_p__e_n_e_d_t_h_e__p_a_rc_e_l_, _I_f_o_u_n_d__se_v_e_r_a_l_p_a_g_e_s__o_f_t_h_e_b_o__ok _m_i_s_si_n_g__a_n_d_t_h_e__c_o_v_e_r_w_a_s__d_a_m__a_g_e_d_.
Dear
,
I am
(自我介绍). I feel bad to trouble
you but I am afraid that I have to make a complaint
about
(抱怨的事情).
The reason for my dissatisfaction is
(总体介绍). In the first place,
(开头) 1. I am writing to you to complain about... 我写此信是想投诉…… 2. I am writing to express my dissatisfaction with... 我写此信以表达我对……的不满 (结尾) 1. I will appreciate your willingness to make up for the loss. 如果你乐意弥补损失，我将不胜感激。 2. I hope that you will consider my suggestions and improve the situation as best as you can. 我希望你能考虑我的建议并尽你所能改善这种局面。
课后练习
假定你是李华，上周六，你有一次不愉快的就 餐经历，对餐厅的服务员态度非常不满意。于是 你给该餐厅老板写一封投诉信。要点如下： 1. 问题：牛肉面有苍蝇，服务员态度粗鲁。 2. 要求：餐厅赔礼道歉。 注意：1. 词数100左右。2. 可以适当增加细节，以 使行文连贯。3. 开头语和结束语已为你写好。
Dear
,
I am
(自我介绍). I feel bad to trouble
you but I am afraid that I have to make a complaint
about
(抱怨的事情).
The reason for my dissatisfaction is
(总体介绍). In the first place,
(开头) 1. I am writing to you to complain about... 我写此信是想投诉…… 2. I am writing to express my dissatisfaction with... 我写此信以表达我对……的不满 (结尾) 1. I will appreciate your willingness to make up for the loss. 如果你乐意弥补损失，我将不胜感激。 2. I hope that you will consider my suggestions and improve the situation as best as you can. 我希望你能考虑我的建议并尽你所能改善这种局面。
课后练习
假定你是李华，上周六，你有一次不愉快的就 餐经历，对餐厅的服务员态度非常不满意。于是 你给该餐厅老板写一封投诉信。要点如下： 1. 问题：牛肉面有苍蝇，服务员态度粗鲁。 2. 要求：餐厅赔礼道歉。 注意：1. 词数100左右。2. 可以适当增加细节，以 使行文连贯。3. 开头语和结束语已为你写好。
高二英语选修课件SectionⅥWriting投诉信
Reasonably supported
Provide evidence to support the complaint content and increase persuasiveness.
Polite and respectful
Use polite language, respect the recipient, and avoid aggressive language.
Function
Safeguarding consumer rights, promoting service quality improvement, resolving disputes, improving products, etc.
Format and Structure
01
Title
Clearly indicate the complaint topic, such as "Complaint about XX issue".
Contact information
Provide the complainant's name, phone number, email, and other contact information.
Respectful language and signature
Use polite language such as "please handle", "look forward to your reply", etc., and sign the complainant's name and date.
Feeling angry about the attitude of employees or the way
Provide evidence to support the complaint content and increase persuasiveness.
Polite and respectful
Use polite language, respect the recipient, and avoid aggressive language.
Function
Safeguarding consumer rights, promoting service quality improvement, resolving disputes, improving products, etc.
Format and Structure
01
Title
Clearly indicate the complaint topic, such as "Complaint about XX issue".
Contact information
Provide the complainant's name, phone number, email, and other contact information.
Respectful language and signature
Use polite language such as "please handle", "look forward to your reply", etc., and sign the complainant's name and date.
Feeling angry about the attitude of employees or the way
2020高考英语作文投诉信课件(5张)
Dear Manager,
My name is Li Hua. I stayed at your hotel, Golden Bay during my visit to Australia from May 1 to 2 with my parents. However，the service in your hotel was too bad. I'm writing this e mail to express my dissatisfaction.
高考英语作文 投诉信
I am writing to show my disappointment about…I recently purchased from your website.
1. And the books were so poorly packed up that the cover of some books was torn, which made me very disappointed.
First, we found our suitcases broken after they were carried to our room by one of your porters. Second, water was leaking out of the toilet in the bathroom. Third, the noise from the bar downstairs went on so late into the night that we couldn't have a good rest.
I sincerely hope you can improve your service so that none of the above happens again.
英语作文投诉信课件
?2. I have been content /satisfied with your service for years but I am writing to express my dissatisfaction about...
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
《高中英语投诉信》课件
Example of writing a complaint letter reply
Thank you for your feedback We are sorry to hear that your experience at our hotel was not satisfactory We value your comments and will take the necessary steps to improve our services
The product arrived in a damaged condition
The product was faulty and did not work as intended
The product was of poor quality and not worth the price pay
Discuss the appropriate language and tone to use in a compliance letter, emphasizing politics and professionalism
Provide a sample letter that demonstrates how to write a compliance letter about dissatisfaction with hotel service
Maintain an open attitude
While asking questions, maintain an open attitude and be willing to listen to the other party's explanations and solutions. This helps both parties reach a consensus and promote the resolution of the issue.
高中英语作文书信：如何写投诉信 12PPTPPT下载
I am looking forward to your early reply. Yours faithfully, Li Hua
高中英语作文书信：如何写投诉信 12PPTPPT下载
高中英语作文书信：如何写投诉信 12PPTPPT下载
•
1应该认识到，阅读是学校教育的重要 组成部 分，一 个孩子 如果在 十多年 的教育 历程中 没有养 成阅读 的习惯 、兴趣 和能力 ，一旦 离开校 园，很 可能把 书永远 丢弃在 一边， 这样的 结果一 定是我 们所有 的教育 工作者 不想看 到的。
2. 这几年我对你们的服务都很满意，但是我写信
2是. I表ha达v关e b于e…en…co的n不ten满t/。satisfied with your service for years but I am writing to express my dissatisfaction about…
高中英语作文书信：如何写投诉信 12PPTPPT下载
14. 尽快
__a_s__so__o_n_a__s_p_o_s_s_i_b_l_e___
15. 把某事牢记在心 __b_e_a_r_s_t_h_._i_n__m__in__d_____
make sb. annoyed 11. 使人烦恼 ______________________
12. 营业员 / 销售员 assi_st_a_n__t_/_s_a_l_e_s_m_a__n_______
1.I am writing to complain about the terrible service in your restaurant.
1. I am writing to make a complaint about the terrible service in your restaurant.
高中英语作文书信：如何写投诉信 12PPTPPT下载
高中英语作文书信：如何写投诉信 12PPTPPT下载
•
1应该认识到，阅读是学校教育的重要 组成部 分，一 个孩子 如果在 十多年 的教育 历程中 没有养 成阅读 的习惯 、兴趣 和能力 ，一旦 离开校 园，很 可能把 书永远 丢弃在 一边， 这样的 结果一 定是我 们所有 的教育 工作者 不想看 到的。
2. 这几年我对你们的服务都很满意，但是我写信
2是. I表ha达v关e b于e…en…co的n不ten满t/。satisfied with your service for years but I am writing to express my dissatisfaction about…
高中英语作文书信：如何写投诉信 12PPTPPT下载
14. 尽快
__a_s__so__o_n_a__s_p_o_s_s_i_b_l_e___
15. 把某事牢记在心 __b_e_a_r_s_t_h_._i_n__m__in__d_____
make sb. annoyed 11. 使人烦恼 ______________________
12. 营业员 / 销售员 assi_st_a_n__t_/_s_a_l_e_s_m_a__n_______
1.I am writing to complain about the terrible service in your restaurant.
1. I am writing to make a complaint about the terrible service in your restaurant.
高考英语投诉信课件(共44张PPT)
will your company pay for the postage?
I would appreciate it very much if you could solve the
problem immediately. Looking forward to your reply.
Yours sincerely,
高 考 英 语 投 诉信课 件(共4 4张PPT )
Underline useful expressions &recite them!
高 考 英 语 投 诉信课 件(共4 4张PPT )
高 考 英 语 投 诉信课 件(共4 4张PPT )
To whom it may concern,
Passage 1
Appreciation and learning:
在Passage 1 中找出相关的表达：
1 在你的网站上_f_r_o_m__/_on__y_our website
2 投诉……____c_o_m__p_l_a_in_ about... 3 从……购买……p_u_rc_h_a_s_e_/_b_u_y sth. from ... 4 一双九码的鞋子 _a__p_a_i_r_o_f_s_iz_e_-_nine shoes/
the above reasons, I demand either a new pair of black
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
your restaurant.
Here are the reasons for my dissatisfaction. First of all,
2023届高三英语二轮复习：【应用文】投诉信课件
was impossible because the hotel was full.
Taking all things above into consideration, I request that your company 9._(_s_h_o_u_l_d_)_in__v_es_t_ig_a_t_e(invetigate) the matter seriously, and I would like to
3.具体要求 （解决方案
或希望）
Dear ________, / To whom it may conerned,
模板
I am __________(自我介绍). I feel bad to trouble you but I am afraid
that I have to express my dissatisfaction about _________ (抱怨的事情).
Dear Sir/ Madam,
语篇填空
I am writing to complain 1.about your hotel. I had a terrible stay in the
Room 5012 of your hotel from the 24th to the 26th of May, 2. when I came
happened in your shop and your assistant didn’t seriously think
of the interests of customers.
I do hope that you can look into this matter and give me a reasonable explanation by either giving me a full refund or sending me a new TV set. Thank you for your consideration and I am expecting an early reply.
高三英语一轮复习应用文投诉信写作课件
satisfactory reply as soon as possible.
例2.我希望你们能认真对待我的反馈，并采取措施改善你们的服务。
I do hope that you can take my feedback seriously
and take measures to better your service..
—————————————————————————————
投诉信写作
投诉信 第二段-投诉点句式四
I urged XX to..., only to be rejected coldly.
我敦促XX...，结果却被冷冷地拒绝
Several times though I ....,no satisfactory solution was offered.
————————————————————————————————
dirty.
————————————————————————————————
——
投诉信写作
投诉信 第二段-投诉点句式二
The last straw came/My discontent increased when...
当...，最终我奔溃了，我不满的情绪增加了。
例1.我甚至无法用它打电话或接电话时，这是最后一根稻草。
The last straw came when I even failed to make or receive calls
————————————————————————————————
with it.
————————————————————————————————
my unpleasant service.
2.我是李华，5月13日在贵酒店住了一晚。我写这封信是想要表达我对
例2.我希望你们能认真对待我的反馈，并采取措施改善你们的服务。
I do hope that you can take my feedback seriously
and take measures to better your service..
—————————————————————————————
投诉信写作
投诉信 第二段-投诉点句式四
I urged XX to..., only to be rejected coldly.
我敦促XX...，结果却被冷冷地拒绝
Several times though I ....,no satisfactory solution was offered.
————————————————————————————————
dirty.
————————————————————————————————
——
投诉信写作
投诉信 第二段-投诉点句式二
The last straw came/My discontent increased when...
当...，最终我奔溃了，我不满的情绪增加了。
例1.我甚至无法用它打电话或接电话时，这是最后一根稻草。
The last straw came when I even failed to make or receive calls
————————————————————————————————
with it.
————————————————————————————————
my unpleasant service.
2.我是李华，5月13日在贵酒店住了一晚。我写这封信是想要表达我对
高中英语投诉信 PPT课件 图文
Thank you for your consideration and I will be looking forward to your reply.
Sincerely,
完善写作流程图
自我介绍 写作目的
•
•
内容
•
常用语块
1. 抱怨
__c_o_m__p_l_a_i_n__a_b__o_u_t_______
Dear Sir, 第一段：自我介绍+写信目的
I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m I’m writing to make a complaint about the
6. 调查此次事件
investigate/look into the matter/incident
7. 表达不满
express one’s dissatisfaction about
8. 要求合理的赔偿
ask for reasonable compensation.
套用句式
② 写信目的， 因何事向对方提出投诉。
Dear Dir,
I am Li Hua, one of your customers. I’m writing to make a complaint about the poor Web service I have received, and ask for reasonable compensation.
三、投诉信模板
Dear ________， I am ________ (自我介绍). I am writing to make
Sincerely,
完善写作流程图
自我介绍 写作目的
•
•
内容
•
常用语块
1. 抱怨
__c_o_m__p_l_a_i_n__a_b__o_u_t_______
Dear Sir, 第一段：自我介绍+写信目的
I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m I’m writing to make a complaint about the
6. 调查此次事件
investigate/look into the matter/incident
7. 表达不满
express one’s dissatisfaction about
8. 要求合理的赔偿
ask for reasonable compensation.
套用句式
② 写信目的， 因何事向对方提出投诉。
Dear Dir,
I am Li Hua, one of your customers. I’m writing to make a complaint about the poor Web service I have received, and ask for reasonable compensation.
三、投诉信模板
Dear ________， I am ________ (自我介绍). I am writing to make
2025届高考英语二轮复习应用文： 投诉信 课件 (共20张PPT)
Sincerely Yours,
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考 试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看 法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。 Dear John,
Yours, Li Hua
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考 试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看 法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。 Dear John,
Yours, Li Hua
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
2016年全国高考英语应用文写作训练之投诉信 (共21张PPT)
【模拟真题1：投诉服务态度】
假如你是李华，昨天在商场购买了一台电风扇， 回家后发现它不能运转。你回到店里与营业员交 涉时该营业员对你的态度恶劣，对你提出的问题 不予受理。请你为此向经理写一封投诉信。 Dear Mananger, … Sincerely yours, Li Hua
7. day改为days
8. I feel sorry to trouble you but I have to make an complaint. 8. an改为a
9. The reason for my dissatisfaction is what it’s not the double-room I ordered. 9. what改为that
1. I received so poor service that I felt I should bring it to your attention. 1. so改为such 2. I think it must have some quality problems and I really annoyed about it. 2. really前面加am 3. It makes me so unsatisfied that I want to change it and have my money back. 3. and改为or
全国高考英语应用文写作
inform sb. 通知某人 order 订货 regretful 遗憾的 work 运转；运行 take the temperature 测量温度 interrupt 干扰;打扰 make a complaint 投诉；抱怨 an electric fan 电扇 assistant 助手；营业员
英语高考作文投诉信课件
作文 投诉信
I am writing to show my disappointment about…I recently purchased from your website.
1. And the books were so poorly packed up that the cover of some books was torn, which made me very disappointed.
First, we found our suitcases broken after they were carried to our room by one of your porters. Second, water was leaking out of the toilet in the bathroom. Third, the noise from the bar downstairs went on so late into the night that we couldn't have a good rest.
Dear Manager,
My name is Li Hua. I stayed at your hotel, Golden Bay during my visit to Australia from May 1 to 2 with my parents. However，the service in your hotel was too bad. I'm writing this e mail to express my dissatisfaction.
I sincerely hope you can improve your service so that none of the above happens again.
I am writing to show my disappointment about…I recently purchased from your website.
1. And the books were so poorly packed up that the cover of some books was torn, which made me very disappointed.
First, we found our suitcases broken after they were carried to our room by one of your porters. Second, water was leaking out of the toilet in the bathroom. Third, the noise from the bar downstairs went on so late into the night that we couldn't have a good rest.
Dear Manager,
My name is Li Hua. I stayed at your hotel, Golden Bay during my visit to Australia from May 1 to 2 with my parents. However，the service in your hotel was too bad. I'm writing this e mail to express my dissatisfaction.
I sincerely hope you can improve your service so that none of the above happens again.
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返回目录
I appreciate it very much if you could ________ (提出建议和请求),
preferably ________ (进一步的要求),
and Itter
settled by ________ (设定解决事情最 后期限)．
这段应体现书信的礼貌原则，可以用
类似“如果你能……，我将十分感激”
这样的表达方式。还要注意做到公平、
公正。
返回目录
◇ 词句模板 ◇ 1．段首常用语：
(1)I am writing to make a complaint about… (2)I am most reluctant to complain，but… (3)One annoying aspect of your service is… (4)I have been pleased with your services for years ，but now I feel very disappointed. (5)I would like to draw your attention to the problem/fault… (6)I am writing to inform you that I find…unsatisfactory. (7)I wish to express my dissatisfaction/disappointment about…
请就此向网店客服写邮件投诉。要点如下： 1. 介绍购物情况 2. 反映存在问题 3. 提出解决方案 注意：1. 词数100词左右
2. 可适当增加细节，使行文连贯 3. 开头结尾已给出，不计入总词 可能用到的生词：投诉complaint n.
To whom it may concern, I am one of your customers(顾客). I ordered（订购）
返回目录
3．投诉信格式模板： Dear ________，
I am ________ (自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about ________ (抱怨的事情)．
The reason for my dissatisfaction is ________ (总体介绍). In the first place, ________ (抱怨的第一个方面). In addition, ________ (抱怨的第二个方面 ). Under these circumstances, I find it ________ (感觉)to ________ (抱怨的方 面带来的后果)．
a set of(一套) Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, thebooks were so poorly packed up that the cover of one book was torn. To makematters worse, it is not a complete set, as I found one book missing.
返回目录
第一段：表明来信所要投诉的问题， 尽可能做到客观礼貌，给读信人留下 好印象。应该记住读信人不一定就是 错误的责任人，他的合作对事情的最 终圆满解决有着非常重要的作用。
第二段：写明投诉的原因、问题的 经过及产生的后果。可以说具体的理 由，也可以说问题的具体体现方式。
第三段：提出解决方案，不需展开。
阅读写作（四）应用文写作之 投诉信
返回目录
◇ 写作点拨 ◇ 在生活中，人们经常会遇到一些令 人伤脑筋的事情，比如消费利益受损、 正常生活和工作受到干扰等，此时写 封投诉信不失为一个解决问题的办法。 投诉信通常包括以下几个方面的内容： 说明投诉的原因并表示遗憾；实事求 是地阐述问题发生的经过，切记不要 夸大其词；指出问题引起的后果；提 出批评及处理的意见或敦促对方采取 措施，或者提出所希望的赔偿以及补 救方式。组织提纲时要遵循“三步走” 的写作规律：
Thank you for your consideration and
I will be looking forward to your reply.
sincerely，
Yours
Li
Ming
返回目录
投诉信
你是李华，两周前你从网上一套书虫系列读物 （BookwormSeries）昨天才到货，且包装破损，数量不足。
返回目录
2．段尾常用语： (1)It would be highly appreciated if you could… (2)I believe you will take my complaints seriously and… (3)I hope you will give due attention to this matter. (4)I would like to get this matter settled by the end of this month. (5)I could not be more satisfied if you can kindly… (6)I would appreciate it very much if you could…
I appreciate it very much if you could ________ (提出建议和请求),
preferably ________ (进一步的要求),
and Itter
settled by ________ (设定解决事情最 后期限)．
这段应体现书信的礼貌原则，可以用
类似“如果你能……，我将十分感激”
这样的表达方式。还要注意做到公平、
公正。
返回目录
◇ 词句模板 ◇ 1．段首常用语：
(1)I am writing to make a complaint about… (2)I am most reluctant to complain，but… (3)One annoying aspect of your service is… (4)I have been pleased with your services for years ，but now I feel very disappointed. (5)I would like to draw your attention to the problem/fault… (6)I am writing to inform you that I find…unsatisfactory. (7)I wish to express my dissatisfaction/disappointment about…
请就此向网店客服写邮件投诉。要点如下： 1. 介绍购物情况 2. 反映存在问题 3. 提出解决方案 注意：1. 词数100词左右
2. 可适当增加细节，使行文连贯 3. 开头结尾已给出，不计入总词 可能用到的生词：投诉complaint n.
To whom it may concern, I am one of your customers(顾客). I ordered（订购）
返回目录
3．投诉信格式模板： Dear ________，
I am ________ (自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about ________ (抱怨的事情)．
The reason for my dissatisfaction is ________ (总体介绍). In the first place, ________ (抱怨的第一个方面). In addition, ________ (抱怨的第二个方面 ). Under these circumstances, I find it ________ (感觉)to ________ (抱怨的方 面带来的后果)．
a set of(一套) Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, thebooks were so poorly packed up that the cover of one book was torn. To makematters worse, it is not a complete set, as I found one book missing.
返回目录
第一段：表明来信所要投诉的问题， 尽可能做到客观礼貌，给读信人留下 好印象。应该记住读信人不一定就是 错误的责任人，他的合作对事情的最 终圆满解决有着非常重要的作用。
第二段：写明投诉的原因、问题的 经过及产生的后果。可以说具体的理 由，也可以说问题的具体体现方式。
第三段：提出解决方案，不需展开。
阅读写作（四）应用文写作之 投诉信
返回目录
◇ 写作点拨 ◇ 在生活中，人们经常会遇到一些令 人伤脑筋的事情，比如消费利益受损、 正常生活和工作受到干扰等，此时写 封投诉信不失为一个解决问题的办法。 投诉信通常包括以下几个方面的内容： 说明投诉的原因并表示遗憾；实事求 是地阐述问题发生的经过，切记不要 夸大其词；指出问题引起的后果；提 出批评及处理的意见或敦促对方采取 措施，或者提出所希望的赔偿以及补 救方式。组织提纲时要遵循“三步走” 的写作规律：
Thank you for your consideration and
I will be looking forward to your reply.
sincerely，
Yours
Li
Ming
返回目录
投诉信
你是李华，两周前你从网上一套书虫系列读物 （BookwormSeries）昨天才到货，且包装破损，数量不足。
返回目录
2．段尾常用语： (1)It would be highly appreciated if you could… (2)I believe you will take my complaints seriously and… (3)I hope you will give due attention to this matter. (4)I would like to get this matter settled by the end of this month. (5)I could not be more satisfied if you can kindly… (6)I would appreciate it very much if you could…