人力资源共享服务中心的服务理念ppt课件
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Service Concept in HR SSC
1
Request
Problem
Problem
Complain
Complain
2
What service to be provide? Is that in our standard service scope?
How to provide the service? What is the service quality to be provide?
10
11
Thank You ! 谢谢！
8
Service Delivered
One script copy 2 copies for the twins Make a cover to feel like it is the real book
9Βιβλιοθήκη Baidu
Always solicit valuable inputs for Service Optimization
3
On time
In full
Customer Experience
4
Ahead of the Deadline Right on the Deadline Post the Deadline
5
Complete Thorough Foresight
6
Interaction
- Clear - Effective - Efficient
Service Delivery Result
- Customer Satisfaction - Beyond Customer Satisfaction
7
Service Request
Get the script of a new book
1
Request
Problem
Problem
Complain
Complain
2
What service to be provide? Is that in our standard service scope?
How to provide the service? What is the service quality to be provide?
10
11
Thank You ! 谢谢！
8
Service Delivered
One script copy 2 copies for the twins Make a cover to feel like it is the real book
9Βιβλιοθήκη Baidu
Always solicit valuable inputs for Service Optimization
3
On time
In full
Customer Experience
4
Ahead of the Deadline Right on the Deadline Post the Deadline
5
Complete Thorough Foresight
6
Interaction
- Clear - Effective - Efficient
Service Delivery Result
- Customer Satisfaction - Beyond Customer Satisfaction
7
Service Request
Get the script of a new book