安全培训讲师

切记！ 切记！
Remember
Technical Trainer’s Training
培训师做什么？ 培训师做什么？
What does a trainer do?
讲课
Speaks
主动聆听
Actively Listens
演示
Demonstrates
总结
Summarizes
提问／回答问题 提问／
Questions
Having difficulty relating his point
Technical Trainer’s Training
你是如何联系的？ 你是如何联系的？
How do you Link?
总结学员的想法
Summarize the ideas of the trainee
强调与主题相关的要 点
Use minimal encouragers --- “ah, so?”
诠释内容和感受
Paraphrase --- content & feeling
尽量少质询
Use Minimal Inquiry
Technical Trainer’s Training
培训师演示
A Trainer Demonstrates
今晚你有 空吗？ 空吗？
他什么意 思呢？
Technical Trainer’s Training
主动聆听的技巧
Skills to Active Listening
暂停讲话， 暂停讲话，注视对方并 认真地听
Stop, Look & Listen
用一些简短的词来鼓励 发言者， 发言者，如：哦、是、 没错等
写出要点
Writing emphasizes important points of the topic
Technical Trainer’s Training
培训师做什么？ 培训师做什么？
What does a trainer do?
讲课
Speaks
多角度/灵活地不断思考 多角度 灵活地不断思考
当学员出现以下情况的时候： 当学员出现以下情况的时候：
When trainee is:
走神了
Rambling
进行了很长的陈述
Giving long narration
试图整理自己的想法
Trying to compose thought
寻求新想法
Exploring new idea
有困难将自己的想法联系起来
Link related ideas though it may initially appear unrelated to the main issue or theme
Technical Trainer’s Training
什么时候需要做联系？ 什么时候需要做联系？
When is Linking done?
先自己演示一次， 先自己演示一次，再 指导学员做。 指导学员做。
Help learners perform a skill by doing it first then guiding the learner.
Technical Trainer’s Training
做总结
A Trainer Summarize
使学员感到被赞同
This also relay the feeling of acceptance
Technical Trainer’s Training
营造舒适的学习氛围 可以增加学员的被认同感
To Counsel is to Relay Acceptance
Technical Trainer’s Training
This is based on the fact that each member’s contribution is important to the trainer
Technical Trainer’s Training
培训师应营造舒适的学习氛围
A Trainer Counsels
帮助学员学习、 帮助学员学习、思考和克 服困难
用描述的方式而非指示 的方式进行培训
Trainers describe, not prescribe
要客观地而非象法官一 评判” 样“评判”
Trainers are objective not judgmental
避免说教
Trainers avoid moralizing
Technical Trainer’s Training
如何传达认同感？ 如何传达认同感？
How to Relay Ais is relayed through:
用词
Words
态度
Attitude
行为
Behavior Technical Trainer’s Training
如何传达认同感？ 如何传达认同感？
How to Relay Acceptance
Help learners think through issues & deal with learning or other difficulties
使学员在培训中感到舒服 自在
This make participants feel comfortable in working with the group and with the trainer.
Improve quality Improve profitability
增强法规/ 增强法规/政策意识 多技能
Multi-skilling Legislation
提高士气/增强信心
Enhance morale
遵循公司发展方向
Follow company direction
Technical Trainer’s Training
充满活力
A Trainer Energize
让学员在学习的过程中 保持兴奋的状态和积极 参与培训的热情。 参与培训的热情。
Provide stimulation and excitement to keep learners motivated and involved in learning activity.
为何培训？ 为何培训？
Why train?
改善工作表现
Improve performance
提高顾客满意度
Increase customer satisfaction
减少事故
Reduce accidents
降低成本
Reduce costs
提高效率
Increase efficiency
提高效益 提高质量
通过诠释， 通过诠释，反省已经 讲述过的内容， 讲述过的内容，从而 进一步检查所讲内容 的正确性。 的正确性。
He further checks the total meaning for accuracy by reflecting back or paraphrasing the essence of what was expressed.
培训师主动地聆听
A Trainer Actively Listens
培训师不但要听信息的 内容， 内容，还要听说话者的 感受。 感受。
He grasps the full message by: Listening to content Listening to feelings
Technical Trainer’s Training
Emphasize points that are related to the topic at hand
Technical Trainer’s Training
为什么要如此联系？ 为什么要如此联系？
Why do we Link?
因为在培训中， 因为在培训中，每 个人的想法都是很 重要的。 重要的。
Technical Trainer’s Training
板书
A Trainer Writes
培训师需要经常练习在 白板上、 白板上、活页挂图或幻 灯机上书写的技巧
A trainer needs to practice the art of writing on board, flipcharts, overheads, etc.
Technical Trainer’s Training
总结就是澄清
To Summarize is to Clarify
培训师澄清学员的想 法，感受和态度。 感受和态度。
The trainer clarifies the speaker’s thoughts, feelings, and attitude for the speaker as well as the other people in the group.
Technical Trainer’s Training
培训师做什么？ 培训师做什么？
What does a trainer do?
多角度、 多角度、灵活地不断 思考
Thinks on his feet
营造舒适的学习氛围
Counsels
充满活力
Energizes
板书
Writes
Technical Trainer’s Training
Thinks on his feet
主动聆听 营造舒适的学习氛围
Actively Listens Counsels
演示
Demonstrates
充满活力
Energizes
总结
Summarizes
板书
Writes
提问／ 提问／回答问题
Questions
Technical Trainer’s Training
培训师作为一个演讲者应该…
Trainer as a Speaker
用学员比较容易理解 的方式传达信息。 的方式传达信息。
Present information and ideas in a way that help learners understand
Technical Trainer’s Training
This also help trainer check for understanding
Technical Trainer’s Training
培训师要多角度、 培训师要多角度、灵活地不断思考
A Trainer Thinks on His Feet
评估进度和成效
Assess progress & achievements
休息一下，稍后继续！
Have a rest, and we will go on later!
Technical Trainer’s Training
Technical Trainer’s Training
提问
A Trainer Questions
提问有助学员澄清和回 顾自己的经验； 顾自己的经验；
Questioning helps the learner clarify and review experience.
提问还能帮助讲师检查 学员的学习情况。 学员的学习情况。
需根据学员的需求 进行培训
Adapt to the needs of the learners
Technical Trainer’s Training
培训师要多角度、灵活地不断思考 培训师要多角度、
A Trainer Thinks on His Feet
善于把学员的一 些看似与主题不 相关的想法与课 程联系起来。 程联系起来。