民航乘务英语口语教程-2

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民航乘务英语Unit2教案

湖南外国语职业学院教案首页Period 1-2I Lead-inReview1 Tran slate the words, phrases and senten ces below:1）航站楼3）分配位子5）乘机手续台7）安检处2）有效护照4）问讯处6）护照检查处8）行李认领9）健康证明、接种证明和海关申请表10）被隔离11）外币兑换处12）地勤人员13）称行李14）超重行李15）候机室16）头等舱/商务舱/经济舱17）行李箱18）登机19）当班地勤人员20）国内航线21）排队22）插队25）告诉某人做某事26）监视屏幕27）检查可疑物品28）若某位旅客携带有金属制品，金属监测仪就会叫29）任何旅客都享有免税商品限额。

30）约在起飞前一小时，旅客到达登机口2 Fill in the forms:1 /Check______①_______2 Y Weigh luggage f ②__________1 ③ _______3 I___________Passport con trolIF 1「to __________Security controlCheck-i n desk2 if they ____ the metal detector ______仃 1 r one hour before departure, __________ .Boardi ng 2 彳show ________ .3 匚______ before boarding the aircraft.1 Luggage reclaim广厂①________②________2- Immigration and customs V ③ _________彳④z__z_l⑤_________3（_____________ .n General Ideas about Unit 2:Aims :1 to get some ideas of the categories of airline personnel and each class ' s responsibilities, etc. （了解航空工作人员的分类及每类人员的工作职责；）2 to lear n the key words and expressi ons.Teaching'simportant points and difficulties （教学重点与难点）:1 some key words and expressi ons:accelerate加速,arm 使…处于可用状态,altitude海拔,pre-flight briefing 起飞前会议, flight deck / cockpit 驾驶舱,co-pilot / second officer 副驾驶, chute 滑道,Departure loungedomestic国内的, elevator升降舵, eligible符合条件的,evacuati on 疏散, exit使离开, fasten 系紧,to use hand- held metalArrivalditching水上迫降,seat- pitch 座位间距, steering control 方向控制9 , touch down 落地 , wing flap 翼襟2 Main roles of cabin attendants3 Long Sentences民航乘务英语 Unit2 教案fuselage 机身, galley 机上厨房 , hydraulics 液压的 , inflate 使膨胀 ,initiative 首要的判断力 ,instruct 发出指令 , lavatory 机上卫生间 ,prohibit 禁止 , purser 乘务长, release 释放,roar 吼叫 , rudder 方向舵, steer 控制…的方向,steward 男乘务员, stewardess 女乘务员, stow 装载 ,taxi 滑行 ,un dercarriage 起落架aerodrome controller 机场管制, air traffic controller 空管, air tug 拖车,area controller 地区管制9 ,charter flight 包机, control column 操纵杆 ,cross check 交叉检查, emergency equipmen 急救装置, first officer 大畐寸,flight engineer 机上机械员 , flight schedule 飞行计划 , flight service director 主任乘务长 ,food and beverage supplies 餐饮供应,fuel transfer 换油, gear up收起落架,jump seat 乘务员座椅,life vest 救生衣 ,long haul 长途（旅行 / 运输） short haul 短途（旅行/运输）,main landing gear/ undercarriage 主起落架,nose landing gea 前起落架, on board在飞机上, parking stand 停机坪,personality traits 个性特征,pick up 增加 , public address system 广播系统,pull up 收起,put …full on 把…全部加上,safety dem on strati on 安全演示,seat- configuration 座椅规格 , stretch out 伸展, take off,1) Airline Personnel is a generic term for people who work with aircraft in one capacity oranother, whether they fly the aircraft, serve passengers or maintain an aircraft. 航空工作人员通常指的是以一种或另一种身份与航空工作有关系的工作人员，无论是飞机驾驶员，空乘服务人员，还是维修人员，都统称为航空工作人员。

民航服务英语口语

民航服务英语口语CONVERSATIONALENGLISHFORAIRLINE PASSENGERSERVICECall-center2008.8务ContentsUnit One Flight Information(航班务务) (3)Lesson One Flight Information(航班务务) (3)Lesson Two Travel Inquiry(航空旅游务务) (5)Lesson Three Documents(旅行文件) (6)Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8)Unit Two Airline Reservations(务票) (9)Lesson One Reservations(务票) (9)Lesson Two Onward Reservations(务务程票) (10)Lesson Three Reservation Change(务票改务) (12)Lesson Four Delay and Cancellation(延务取消与) (13)Lesson Five Standby(候务) (14)Unit Three Ticketing and Fares(出票票价与) (16)Lesson One Ticketing(出票) (16)Lesson Two Fares and Means of Payments(票价支付方式与) (17)Lesson Three Lost Ticket and Refund(机票务失退票与) (18)Unit Four Reconfirmation(再务务) (19)Unit Five Check In(务理登机手务) (20)Lesson One Normal Check-in(务理登机手务) (20)Lesson Two Ticket and Passport(机票务照与) (22)Lesson Three Seat Preference and Baggage(座位务务行李与) (23)Lesson Four At the Check-in Counter(在行李交台运柜) (24)Unit Six At the Information Counter(在务务务) (25)Lesson One Passenger List(旅客务务) (25)Lesson Two At the Information Counter(在务务务) (26)Unit Seven Arrivals(到达) (28)Lesson One Transit Passengers(务境旅客) (28)Lesson Two Baggage Handling(行李务理) (29)Unit Eight Hotel and Ground Transportation(旅务地面交通与) (30)Lesson One Hotel(旅务) (30)Lesson Two Ground Transportation(地面交通) (31)Unit Nine A Charter Flight(包机) (33)Unit One Flight InformationLesson OneFlight InformationNotes1.How are you doing? 你好务,务是一句务候务。

民航乘务英语Unit2教案

民航乘务英语U n i t2教案(总10页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--湖南外国语职业学院教案首页Period 1-2ⅠLead-inReview1 Translate the words, phrases and sentences below: 1) 航站楼 2) 有效护照3) 分配位子 4) 问讯处5) 乘机手续台 6) 护照检查处7) 安检处 8) 行李认领9) 健康证明、接种证明和海关申请表10) 被隔离 11) 外币兑换处12) 地勤人员 13) 称行李14) 超重行李 15) 候机室16) 头等舱/商务舱/经济舱 17) 行李箱18) 登机 19) 当班地勤人员20) 国内航线 21) 排队22) 插队 25) 告诉某人做某事26) 监视屏幕 27) 检查可疑物品28) 若某位旅客携带有金属制品，金属监测仪就会叫。

29) 任何旅客都享有免税商品限额。

30) 约在起飞前一小时，旅客到达登机口。

2 Fill in the forms:1 Check ______Check-in desk ① _______2 Weigh luggage ② _______③ _______3 ____________Passport control1 to __________.Security control2 if they ____ the metal detector ____ to use hand- held metal _______ .1 _________Departure lounge 2 _________3 _________1 one hour before departure, ______ .Boarding 2 show _______ .3 _______ before boarding the aircraft.1 Luggage reclaim① ______Arrival ② ______2 Immigration and customs ③ ______④ ______⑤ ______3 ______________.Ⅱ General Ideas about Unit 2:Aims：1 to get some ideas of the categories of airline personnel and each class’s responsibilities, etc.（了解航空工作人员的分类及每类人员的工作职责；）2 to learn the key words and expressions.Teaching’s important points and difficulties(教学重点与难点)：1 some key words and expressions:accelerate加速, arm使…处于可用状态, altitude海拔,pre-flight briefing起飞前会议, flight deck / cockpit驾驶舱,co-pilot / second officer副驾驶, chute滑道, ditching水上迫降,domestic国内的, elevator升降舵, eligible符合条件的,evacuation疏散, exit使离开, fasten系紧,fuselage机身, galley机上厨房, hydraulics液压的,inflate使膨胀, initiative首要的判断力, instruct发出指令,lavatory机上卫生间, prohibit禁止, purser乘务长,release释放, roar吼叫, rudder方向舵,steer控制…的方向, steward男乘务员, stewardess女乘务员,stow装载, taxi滑行, undercarriage起落架aerodrome controller机场管制, air traffic controller空管, air tug拖车,area controller地区管制, charter flight包机, control column操纵杆,cross check交叉检查, emergency equipment急救装置, first officer大副,flight engineer机上机械员, flight schedule飞行计划, flight service director主任乘务长, food and beverage supplies餐饮供应, fuel transfer换油,gear up收起落架, jump seat乘务员座椅, life vest救生衣,long haul长途（旅行/ 运输） short haul短途（旅行/ 运输）,main landing gear/ undercarriage主起落架, nose landing gear前起落架,on board在飞机上, parking stand停机坪, personality traits个性特征,pick up增加, public address system广播系统, pull up收起,put… full on把…全部加上, safety demonstration安全演示,seat- configuration座椅规格, seat- pitch座位间距, steering control方向控制, stretch out伸展, take off, touch down落地, wing flap翼襟2 Main roles of cabin attendants3 Long Sentences1) Airline Personnel is a generic term for people who work with aircraft in one capacity or another, whether they fly the aircraft, serve passengers or maintain an aircraft. 航空工作人员通常指的是以一种或另一种身份与航空工作有关系的工作人员，无论是飞机驾驶员，空乘服务人员，还是维修人员，都统称为航空工作人员。

民航乘务英语口语教程市公开课一等奖百校联赛获奖课件

第2页
第3页
第4页
Introductions
• Sometimes introductions and greetings go together, people may greet each other after an introduction is made. The following is an example.
第9页
第10页
Boarding
第11页
第12页
Asking for Help and Offering Help
• People may ask others for help when they are in trouble or in need, but before they do so, they must start the conversation politely. Phrases like “Excuse me”, “Could you give me a hand?” are often used in these situations.
第14页
Accepting an offer: • Thank you/ thanks/ thanks a lot. • Oh, would you mind ~ing this for me? • Thank you, if it's not too much bother. • That's very kind/ thoughtful of you. • Thank you. I'd appreciate it.
民航乘务英语口语教程
第1页
Greetings
• In most cultures, when people meet acquaintances for the first time during a day, it is normal to greet them. The main purpose of this greeting is to build up and maintain good relationships and each language usually has a number of set phrases, which can be used for this purpose.

《-民航空乘英语》2PPT优秀课件

life vest3 safe belt sign
life vest
emergency exit
Unit 2 Safety Service
4
oxygen mask1 safe belt
emergency exit2 safety demonstration4
life vest3 safe belt sign
Ⅰ. Listen to the dialogues and fill in the blanks.
1
M: Excuse me, madam. I’d like to remind you that passengers are not allowed to _r_em__o_v_e_ emergency equipment by themselves. Please put back the __l_if_e_v_e_s_t___.
Part
Part
1
2
3
4
Warm Up Announcements
Dialogues in Cabin
Reading and Writing
1
Match the following words and pictures.
ห้องสมุดไป่ตู้
oxygen mask1 safe belt
emergency exit2 safety demonstration4
safe belt
oxygen mask
Unit 2 Safety Service
5
oxygen mask1 safe belt
emergency exit2 safety demonstration4

空乘英语2

39、我们机上配备的餐食既有中式口味也有西式口味。
Our meals on board are designed to meet both Chinese and Western tastes.
40、我们有多种菜肴供您选择。
We have a selection of dishes for you.
5、我帮您拿行李好吗？
May I help you with your bag?
6、为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。
You should take your assigned seat,for the plane must keep its balance when it takes off.
48、您介意我把这些东西拿走吗？
Would you mind me taking these away?
49、您可以就如何提高机上质量给我们提些建议吗？
Could you give us some advice on how to improve our inflight service?
17、我们正在等待几位乘客办理登机手续。
We are waiting for a few passengers to complete boarding formalities.
18、如果有进一步的消息，我们会立即通知你（们）的。
If we have any further information,we’ll let you know immediately.
36、您准备现在用午餐吗？
Are you ready for your lunch now?
37、我们马上给您提供正餐。这是茶单。

民航乘务英语Unit2教案

湖南外国语职业学院教案首页Period 1-2ⅠLead-inReview1 Translate the words, phrases and sentences below:1) 航站楼2) 有效护照3) 分配位子4) 问讯处5) 乘机手续台6) 护照检查处7) 安检处8) 行李认领9) 健康证明、接种证明和海关申请表10) 被隔离11) 外币兑换处12) 地勤人员13) 称行李14) 超重行李15) 候机室16) 头等舱/商务舱/经济舱17) 行李箱18) 登机19) 当班地勤人员20) 国内航线21) 排队22) 插队25) 告诉某人做某事26) 监视屏幕27) 检查可疑物品28) 假设某位旅客携带有金属制品，金属监测仪就会叫。

29) 任何旅客都享有免税商品限额。

30) 约在起飞前一小时，旅客到达登机口。

2 Fill in the forms:1 Check ______Check-in desk ①_______2 Weigh luggage ②_______③_______3 ____________2 if they ____ the metal detector ____ to use hand- held metal_______ .1 _________Departure lounge 2 _________3 _________1 one hour before departure, ______ .Boarding 2 show _______ .3 _______ before boarding the aircraft.1 Luggage reclaim①______Arrival ②______2 Immigration and customs ③______④______⑤______3 ______________.ⅡGeneral Ideas about Unit 2:Aims：1 to get some ideas of the categories of airli ne personnel and each class’s responsibilities, etc.〔了解航空工作人员的分类及每类人员的工作职责；〕2 to learn the key words and expressions.Teaching’s important points and difficulties(教学重点与难点)：1 some key words and expressions:accelerate加速, arm使…处于可用状态, altitude海拔,pre-flight briefing起飞前会议, flight deck / cockpit驾驶舱,co-pilot / second officer副驾驶, chute滑道, ditching水上迫降, domestic国内的, elevator升降舵, eligible符合条件的,evacuation疏散, exit使离开, fasten系紧,fuselage机身, galley机上厨房, hydraulics液压的,inflate使膨胀, initiative首要的判断力, instruct发出指令,lavatory机上卫生间, prohibit禁止, purser乘务长,release释放, roar吼叫, rudder方向舵,steer控制…的方向, steward男乘务员, stewardess女乘务员,stow装载, taxi滑行, undercarriage起落架aerodrome controller机场管制, air traffic controller空管, air tug拖车, area controller地区管制, charter flight包机, control column操纵杆,cross check交叉检查, emergency equipment急救装置, first officer大副, flight engineer机上机械员, flight schedule飞行计划, flight service director主任乘务长, food and beverage supplies餐饮供给, fuel transfer换油,gear up收起落架, jump seat乘务员座椅, life vest救生衣,long haul长途〔旅行/ 运输〕short haul短途〔旅行/ 运输〕,main landing gear/ undercarriage主起落架, nose landing gear前起落架,on board在飞机上, parking stand停机坪, personality traits个性特征,pick up增加, public address system广播系统, pull up收起,put… full on把…全部加上, safety demonstration安全演示,seat- configuration座椅规格, seat- pitch座位间距, steering control方向控制, stretch out伸展, take off, touch down落地, wing flap翼襟2 Main roles of cabin attendants3 Long Sentences1) Airline Personnel is a generic term for people who work with aircraft in one capacity or another, whether they fly the aircraft, serve passengers or maintain an aircraft. 航空工作人员通常指的是以一种或另一种身份与航空工作有关系的工作人员，无论是飞机驾驶员，空乘服务人员，还是维修人员，都统称为航空工作人员。

航空服务职业英语二级教程课件

航空服务职业英语二级教程课件Translate the following sentences into English1. 空中乘务员与乘客进行面对面的交往。

( makecontactwith)2. 乘客对航空公司的看法基于乘务员的言谈、举止和服务标准( baseon)3.除了对身体有严格的要求外，乘务员应在工作中具有必需的基本素质。

( aswell as)4.他们必须为乘客提供礼貌而高效的服务。

5.空中乘务员必须熟悉与飞行有关的信息。

( acquain...with1. Cabinattendantsmakeface to-facecontactwith passengers.2. Passengerspinion of an airline is basedon their speechbehaviorandservicestandard.3. Cabin attendantshould possesessentialqualificaitonsfor their work, aswell as rigid physicalrequirements.4. They mustprovide a courteousand eficient serviceto the passengers.5. Cabinattendantsmustbe acquaintedvith informationaboutthe flight.6.为避免误解，他们要用简单词语而不是航空系统用的行话。

(insteadof)7.空中乘务员必须对乘客的实际需要做出反应。

(responto)8.在紧急情况下他们起着重要的作用。

( playa role in )9. 乘务员必须履行指定的职责。

( perforn)10. 人们期望乘务员能讲几种语言。

( expect6. They ought to use simple words instead of airline jargon to avoid misunderstand7. Cabin attendants must respond to the actual needs of passengers.8. They play an important role in an emergency.9. A cabin attendant must perform her own assigned duties.10. The cabin attendants are expected to speak several languages.。

民航专业英语unit2

Section A: Speaking
Situational Dialogues
Situation: A passenger is standing in the aisle because his seat is taken by another passenger. (P=Passenger, F=Flight Attendant) F: Could you please step aside and allow the other passengers to go through? P1: But that passenger is sitting in my seat.(To the sitting passenger) F: Excuse me, may I see your boarding pass? P2: OK, here you are.
Section A: Speaking
Situational Dialogues
F: I’m afraid you are in the wrong seat. Yours is that one, two rows ahead. The numbers are shown along the edge of the overhead compartment. P2: Oh, sorry. I thought it was mine. I’ll move, then. F: That’s all right. May I help you with your bags? P2: No, thanks, I can do it myself. F: (To P1) Sorry to keep you waiting, Sir. That’s alright now. Here’s your seat. P1: What a relief! Thank you very much. F: You are welcome.

民航乘务英语综合教程2

• 6. They ought to use simple words instead of airline jargon to avoid misunderstanding. • 7. Cabin attendants must respond to the actual needs of passengers. • 8. They play an important role in an emergency. • 9. A cabin attendant must perform her own assigned duties. • 10. The cabin attendants are expected to speak several languages.
requirements. • 4. They must provide a courteous and efficient service to the passengers. • 5. Cabin attendants must be acquainted with information about the flight.
• 6．为防发生火灾,请迅速离开飞机.〔 in case of • 7．通告包括预计到达时间,当地的时间和天气状况. • 8．乘务员向乘客简单介绍飞机即将到达的机场和城市.〔 approach • 9．由于等待飞行许可,飞机推迟起飞. • 10．飞机现在有些颠簸,请您回原位坐好,系好安全带.〔 meet with
• 6. Leave the aircraft quickly in case of fire. • 7. The announcement contains estimated time of arrival, local time and weather

民航服务英语口语

民航乘务英语会话

in your color
and size.
Hale Waihona Puke Now listen to the dialogues:
• (1) Telephone Booking an Economy Flight
• (2) Booking a Nonstop Flight • (3) Putting a Passenger on a Waiting
Class performance:
• You are in a bookstore and you want to find the latest edition of Harry Porter. The assistant comes to help. Express your gratitude with the sentence patterns you’ve just learned.
内重新确认您的预定。
You may substitute some sentences with the expressions below:
• Greetings:
• Nice/glad/pleased to see/meet you.见到你很高兴。 • Couldn’t be better. 再好不过了。 • I’m in a good mood today.今天心情好。 • I’m under the weather today.不舒服。 • I’m not myself today. 不舒服。
• People all over the country are having an
drive in
order to save money for those who survived the earthquake.

民航乘务英语口语教程 2

PIease be sure to take all of your belongings with you. We sincerely apologize for this inconvenience.
Thlank you.
Turbulence
• Ladies and gentlemen:
We are experiencing turbulence. For your comfort and safety, please remain seated and fasten your seat belt.
• After the plane has come to a complete stop, I'll help you with your bags. • Hope to see you again. • Would you like any assistance through Customs? • We hope to have the pleasure of being with you again another time. • Don't worry about it. You'll have enough time to collect your belongings. • We have transportation near the aircraft to take you to the terminal building.
民航乘务英语口语教程 2
Practice Emergency
民航乘务英语口语教程 2
Before Landing
• We will arrive at the Hong Qiao Airport in half an hour. • The arrival time is 10:10 a.m.. • You should have enough time to pick up your checked baggage. • I'd suggest you to take the taxi. It's faster and just as convenient. • This is an entry card for keeping a record of all entry passengers. • You'll need the immigration form when you go through Immigration and

《民航实用英语》课件02Passenger Reception

Quiz Directions：Please fill in the blanks with the appropriate words. 1． Can I take a look at your ________ pass, Sir? 2． There are a lot of people, who stand in a ________ please. 3． I prefer a ________ seat when taking an airplane, because I can enjoy the beautiful views outside. 4． The red seats in a bus are for ________ and the senior.
Dialogues Dialogue A (CC=Cabin Crew, P=Passenger) CC： Good morning, Miss. Welcome aboard! P： Good morning. Where can I find my seat? CC： Could you show me your boarding pass, Miss? P： OK. Here you are. CC： It’s 14F. That will be a window seat. This way, please. P： Thank you.
Dialogue B CC： Good afternoon, Sir. May I see your boarding pass, please? P： Here you are. CC： Sorry, Sir. This is your passport. P： Oh, really? Is there any difference? CC： Yes. As a matter of fact, you can’t board the plane if you don’t have the boarding pass. P： Oh, my god. I must have left it in the waiting lounge.

民航乘务英语口语教程2 ppt课件

• CA: You're very welcome.
2020/12/12
5
Duty-free Sale
• Ladies and gentlemen: In an effort to further meet your traveling needs, we are pleased to
offer you a wide selection of duty-free items. A brochure featuring these items is located in your seat pocket. All items are priced in US dollars. Please check with your cabin attendant for prices in other currencies. Most major currencies and US dollar, traveller's checks, are accepted for your purchases. The major credit cards are also accepted.
• CA: There are two ways. You could go either by land or by sea.
• PAX: Which way is more convenient?
• CA: By sea, I think.
• PAX: But where can I get on the ship?
• PAX: How often do the buses run?
• CA: I'm not quite sure, maybe half an hour.

机场空乘服务实用英语对话及词汇

机场空乘服务实用英语对话及词汇航班相关Flight Number, Flight No. 航班号Gate 登机口North 北South 南East 东West 西Level 1 第一层楼Level 2 第二层楼Level 3 第三层楼Shuttle 机场小巴Baggage Claim 行李认领Connecting flights counter 转机服务台Boarding Pass 登机牌Exit 出口Emergency Exit 紧急出口只用作紧急状况时Terminal 机场终端出口Telephone 电话Northwest Airlines 美西北航空公司Restroom 洗手间Men's 男洗手间Gentleman 男洗手间Women's 女洗手间Ladies女洗手间Airport 机场Air China 中国国航Air Ticket 飞机票Arrival 抵达Belt 带, 传送带Date 日期Time 时间Departure 出发Domestic 国内Take off 起飞Customer 顾客, 乘客Elevator, Lift 电梯Employee Only 只限工作人员进入Information 信息Information Center 问讯处International 国际No Entry 勿进No Smoking 严禁吸烟China 中国Chinese 中国人Customs 海关AExcuse me, sir. What would you like to eat, Chinese food or western food?打扰一下，先生您要点什么，中餐还是西餐?BI'd like to have Chinese food.我要中餐。

APlease put down the table in front of you. It's more comfortable that way.请放下身前的桌子，那样比较舒适。

民航英语02教学教案课件下载.ppt

民航英语02教学课件下载-样章.ppt
Cabin English (book 2)
Lesson One
Teaching Steps and Teaching Aim
Review(复习) New Words(生词)
Useful Phrases(常用短语)
Text Analysis(课文分析)
民航英语200句
4、to use wings as birds do 像鸟那样使用动翅膀。
as birds do 是方式状语从句，句中的do代替前面的use wings，以避免重复。do的这种用法比较普遍，再比如：He speaks English as well as she does.他的英语讲得和她一样好。句中的 does 等于speaks English.
Notes to Text A 1、… they were too tired to work on .它们太重，真的不起任何作用。 too …to do 表示“太……以致于不能做……”之意。如：He is too tired to work on .他太累了，不能继续干下去。be of use 的结构相当于be useful，再比如be of help 相当于be helpful.，be of importance 等于be important。
lay the foundation 打下基础
follow in sb’s footsteps He will probably follow in his father's footsteps. 他可能会继承父业。 Alex will follow in his mother's footsteps and become a teacher. 阿力克斯步他母亲的后尘也成为一名教师。

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colds. I'll get you some at once. And we also have nose-drops. You might as well try them. • PAX: Thank you very much.
Practice Emergency
Before Landing
•We will arrive at the Hong Qiao Airport in half an hour. •The arrival time is 10:10 a.m.. •You should have enough time to pick up your checked baggage. •I'd suggest you to take the taxi. It's faster and just as convenient. •This is an entry card for keeping a record of all entry passengers. •You'll need the immigration form when you go through Immigration and Quarantine. •Excuse me, sir. Would you please fill out the forms before we arrive in Hong Kong?
(1)Weather conditions at
airport.
(2)Technical problems with the Aircraft.
All passengers are kindly requested to disembark and follow the instructions of our ground staff.
Thank you.
General Queries and Problems
Practice
Cancellation
•Ladies and gentlemen:
May I have your attention, please?
We regret to announce that this nicht has been cancelled due to:
Requesting
•PAX:Could you possibly spare me a few minutes, Miss? •CA: Yes, what can I do for you? •PAX: I wonder if you coulld tell me how to get to Hong Kong after I arrive in Shenzhen？ •CA: There are two ways. You could go either by land or by sea. •PAX: Which way is more convenient? •CA: By sea, I think. •PAX: But where can I get on the ship? •CA: Well, when you come out of the terminal building, you could find a bus with a sign “from Airport to Seaport”.
民航乘务英语口语教程-2
In-Flight Entertainment
•PAX: Excuse me, can I have something to read? CA: Yes. We have in-flight magazines and some local newspapers. Which would you prefer? PAX: Give me a copy of the in-flight magazine, please. CA: Here you are. You will find it in the seat pocket in front of you.
Duty-free Sale
•Ladies and gentlemen: In an effort to further meet your traveling needs, we are pleased to
offer you a wide selection of duty-free items. A brochure featuring these items is located in your seat pocket. All items are priced in US dollars. Please check with your cabin attendant for prices in other currencies. Most major currencies and US dollar, traveller's checks, are accepted for your purchases. The major credit cards are also accepted.
PIease be sure to take all of your belongings with you. We sincerely apologize for this inconvenience.
Thlank u.
Complaining
• Life is not always satisfactory but we can make complaints to improve things. When your allowable rights are not satisfied or you feel you are not served properly, you can make comments showing that you are dissatisfied or unhappy, this is called compaining. You can make compaints to someone who is responsible.
First Aid
• CA：What's the matter,sir? You don't look very well. • PAX: Oh, I'm afraid I've caught a bad cold. I have a headache, a sore
throat and my nose is stuffed up. • CA: I'm sorry to hear that. I think you'd better take some medicine for

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