民航乘务英语口语教程-2
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colds. I'll get you some at once. And we also have nose-drops. You might as well try them. • PAX: Thank you very much.
Practice Emergency
Before Landing
Thank you.
General Queries and Problems
Practice
Cancellation
•Ladies and gentlemen:
May I have your attention, please?
We regret to announce that this nicht has been cancelled due to:
•We will arrive at the Hong Qiao Airport in half an hour. •The arrival time is 10:10 a.m.. •You should have enough time to pick up your checked baggage. •I'd suggest you to take the taxi. It's faster and just as convenient. •This is an entry card for keeping a record of all entry passengers. •You'll need the immigration form when you go through Immigration and Quarantine. •Excuse me, sir. Would you please fill out the forms before we arrive in Hong Kong?
Requesting
•PAX:Could you possibly spare me a few minutes, Miss? •CA: Yes, what can I do for you? •PAX: I wonder if you coulld tell me how to get to Hong Kong after I arrive in Shenzhen？ •CA: There are two ways. You could go either by land or by sea. •PAX: Which way is more convenient? •CA: By sea, I think. •PAX: But where can I get on the ship? •CA: Well, when you come out of the terminal building, you could find a bus with a sign “from Airport to Seaport”.
民航乘务英语口语教程-2
In-Flight Entertainment
•PAX: Excuse me, can I have something to read? CA: Yes. We have in-flight magazines and some local newspapers. Which would you prefer? PAX: Give me a copy of the in-flight magazine, please. CA: Here you are. You will find it in the seat pocket in front of you.
(1)Weather conditions at
airport.
ห้องสมุดไป่ตู้
(2)Technical problems with the Aircraft.
All passengers are kindly requested to disembark and follow the instructions of our ground staff.
PIease be sure to take all of your belongings with you. We sincerely apologize for this inconvenience.
Thlank you.
Complaining
• Life is not always satisfactory but we can make complaints to improve things. When your allowable rights are not satisfied or you feel you are not served properly, you can make comments showing that you are dissatisfied or unhappy, this is called compaining. You can make compaints to someone who is responsible.
Duty-free Sale
•Ladies and gentlemen: In an effort to further meet your traveling needs, we are pleased to
offer you a wide selection of duty-free items. A brochure featuring these items is located in your seat pocket. All items are priced in US dollars. Please check with your cabin attendant for prices in other currencies. Most major currencies and US dollar, traveller's checks, are accepted for your purchases. The major credit cards are also accepted.
First Aid
• CA：What's the matter,sir? You don't look very well. • PAX: Oh, I'm afraid I've caught a bad cold. I have a headache, a sore
throat and my nose is stuffed up. • CA: I'm sorry to hear that. I think you'd better take some medicine for
Practice Emergency
Before Landing
Thank you.
General Queries and Problems
Practice
Cancellation
•Ladies and gentlemen:
May I have your attention, please?
We regret to announce that this nicht has been cancelled due to:
•We will arrive at the Hong Qiao Airport in half an hour. •The arrival time is 10:10 a.m.. •You should have enough time to pick up your checked baggage. •I'd suggest you to take the taxi. It's faster and just as convenient. •This is an entry card for keeping a record of all entry passengers. •You'll need the immigration form when you go through Immigration and Quarantine. •Excuse me, sir. Would you please fill out the forms before we arrive in Hong Kong?
Requesting
•PAX:Could you possibly spare me a few minutes, Miss? •CA: Yes, what can I do for you? •PAX: I wonder if you coulld tell me how to get to Hong Kong after I arrive in Shenzhen？ •CA: There are two ways. You could go either by land or by sea. •PAX: Which way is more convenient? •CA: By sea, I think. •PAX: But where can I get on the ship? •CA: Well, when you come out of the terminal building, you could find a bus with a sign “from Airport to Seaport”.
民航乘务英语口语教程-2
In-Flight Entertainment
•PAX: Excuse me, can I have something to read? CA: Yes. We have in-flight magazines and some local newspapers. Which would you prefer? PAX: Give me a copy of the in-flight magazine, please. CA: Here you are. You will find it in the seat pocket in front of you.
(1)Weather conditions at
airport.
ห้องสมุดไป่ตู้
(2)Technical problems with the Aircraft.
All passengers are kindly requested to disembark and follow the instructions of our ground staff.
PIease be sure to take all of your belongings with you. We sincerely apologize for this inconvenience.
Thlank you.
Complaining
• Life is not always satisfactory but we can make complaints to improve things. When your allowable rights are not satisfied or you feel you are not served properly, you can make comments showing that you are dissatisfied or unhappy, this is called compaining. You can make compaints to someone who is responsible.
Duty-free Sale
•Ladies and gentlemen: In an effort to further meet your traveling needs, we are pleased to
offer you a wide selection of duty-free items. A brochure featuring these items is located in your seat pocket. All items are priced in US dollars. Please check with your cabin attendant for prices in other currencies. Most major currencies and US dollar, traveller's checks, are accepted for your purchases. The major credit cards are also accepted.
First Aid
• CA：What's the matter,sir? You don't look very well. • PAX: Oh, I'm afraid I've caught a bad cold. I have a headache, a sore
throat and my nose is stuffed up. • CA: I'm sorry to hear that. I think you'd better take some medicine for