饭店英语PPT课件
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饭店实用英语课件part5.ppt
gymnasium
n. 健身房
apparatus
chest-expander n. 扩胸器
billiards
sauna
n. 桑拿
massage
recommend
v. 推荐
shunt
dissipate
n. 驱散
decongest
internal
a. 内部的
organ
stimulate
v. 刺激，激励 circulation
拉力器械 跑步机 固定自行车 杠铃 哑铃 常驻教练 蒸气浴 有……的效果 搓澡工 时而，不时 目前
乐意帮助某人, 听某人使唤
Step 3
Useful Sentences
1. Asking about services
2. Telling the guest about services
Step 4
go gray 变灰白
keep the same style 保持原来的发型
have a cold wave 冷烫 to one’s liking
让某人称心
neagiglwvhairtneish
指甲蛋油白 every other day
每个一天
Step 3
Useful Sentences
1. Asking about or demanding services
Part 5 Other Departments
30
At the Beauty Center
31 Recreation and Fitness Center
32
Business Center
Chapter 30 At the Beauty Center
饭店实用英语scene-课件3.ppt
• In upscale establishments, a bell-man meets the guests as they step out of the car and escort them to their lofts. He takes the baggage to the guest’s room. The door man or door girl greets guests and shows them the way to the front desk. Private car transfer is available between the airport and the hotel. The airport representative is in charge of it.
B：It's terrific. I like it very much.
Ⅱ. Hotel Practical English
A: Do you mind if I put your luggage by the wardrobe? B: Certainly not. Thank you very much. A: If you need something, just call me over the phone. Dial 9 first, and then
Ⅲ. Text
• The following are the top qualities needed for someone who wants to work in the hotel concierge. Number one is a true enjoyment of working with people. Guests may be impatient and stressed out but a concierge needs to roll with that and not let it affect how you help them. The second is great organizational skills. Multi-tasking is the name of the game. The third top quality is energy and patience. A concierge has to be dedicated because beyond the regular work hours, he or she needs spend a lot of time learning things. Hitting museums or checking out the latest restaurant or exhibit so he or she can talk to the guest about it with firsthand knowledge. This is unpaid time and possibly time away from the family, but it comes with the job.
B：It's terrific. I like it very much.
Ⅱ. Hotel Practical English
A: Do you mind if I put your luggage by the wardrobe? B: Certainly not. Thank you very much. A: If you need something, just call me over the phone. Dial 9 first, and then
Ⅲ. Text
• The following are the top qualities needed for someone who wants to work in the hotel concierge. Number one is a true enjoyment of working with people. Guests may be impatient and stressed out but a concierge needs to roll with that and not let it affect how you help them. The second is great organizational skills. Multi-tasking is the name of the game. The third top quality is energy and patience. A concierge has to be dedicated because beyond the regular work hours, he or she needs spend a lot of time learning things. Hitting museums or checking out the latest restaurant or exhibit so he or she can talk to the guest about it with firsthand knowledge. This is unpaid time and possibly time away from the family, but it comes with the job.
饭店实用英语scene-6课件.ppt
Dialogue 1
I’d Like to Check Out Now
(A: Receptionist B: Guest )
• A: Good morning, madam. May I help you?
• B: Yes, I’d like to check out now. My name is Ford Amy. I’m in Room 835. Here is the key card.
• A: That’s for the red wine you took from the mini-bar in your room.
• B: And what’s this figure for?
• A: It’s for the room service.
• B: Oh, I see. Can I pay with Master Card?
Teaching Procedures
1
Free Talk
2
Hotel Practical English
3
Text
4
Exercises
5
Case Study
6
Home Reading
Ⅰ. Free Talk
• 1. When you can’t satisfy a guest’s request, what should you do?
• When the customer comes to Front Desk, make eye contact and greet the customer by name. Ask if he or she will be checking out. If he or she has completed the express form, take the form, review it for accuracy and ask for the key cards. If the customer has not filled out the express form, continue with the checklist.
饭店英语unit12学习.pptx
pair work
Paying with credit card
W-Waiter G-Guest
Mr. Green finishes his dinner. He waves to the waitress.
G: Waitress! Bill please. W: Ok. Just a moment. Let me get your copy. Hm, it totals 585 Yuan. G: Are the drinks included? W: Yes, it includes drinks. Let me go through the bill for you. Four
第5页/共38页
Introduction
Credit cards or Cash
Many guests prefer to carry their money in the form of traveler’s checks because these are safer than cash. If the guest loses them, or if they are stolen, he can get his money back. Traveler’s checks have other advantages. They can be bought in different kinds of currency, so the guest does not have to worry about the changing of the exchange rates.
指示 break it down 分解开
酒，烈性酒 print/imprint vt. 压印，刷卡
Great Wall （中国） tip n. 小费
《饭店情景英语》课件
Other Service English
05
Conference Service English
Provide professional conference service English training, including English communication skills in conference organization, reception, venue layout, equipment rental, and other aspects.
Order service English
Be able to fluently place meals in English, including ordering main dishes, beverages, desserts, etc., as well as inquiring about cooking methods, ingredient choices, etc., while also being able to meet special dietary requireious types of restaurants, including fine dining restaurants, casual restaurants, fast food restaurants, and so on. Each type of restaurant has its own unique characteristics and atmosphere
02
Delivering laundry
"Here is your laundry, clean and pressed. Do you need anything else?"
《饭店点餐英语》课件
A general overview of Chinese cuisine, including its history, influence, and key characteristics
Common Dishes in Chinese Cuisine
A list of popular Dishes in Chinese Cuisine, such as dumping, noise, and so on
Common Dishes in Indian Cuisine
A list of popular Dishes in Indian Cuisine, such as current, naan, and so on
Introduction to Japanese Cuisine
An overview of Japanese cuisine, including its history, influence, and key characteristics
Western Cuisine Overview
A general overview of Western cuisine, including its history, influence, and key characteristics
Common Dishes in Western Cuisine
Varieties of Western Cuisine
Different styles of Western cuisine, including French, Italian, American, and so on
Introduction to Chinese Cuisine
Chinese Cuisine Overview
Common Dishes in Chinese Cuisine
A list of popular Dishes in Chinese Cuisine, such as dumping, noise, and so on
Common Dishes in Indian Cuisine
A list of popular Dishes in Indian Cuisine, such as current, naan, and so on
Introduction to Japanese Cuisine
An overview of Japanese cuisine, including its history, influence, and key characteristics
Western Cuisine Overview
A general overview of Western cuisine, including its history, influence, and key characteristics
Common Dishes in Western Cuisine
Varieties of Western Cuisine
Different styles of Western cuisine, including French, Italian, American, and so on
Introduction to Chinese Cuisine
Chinese Cuisine Overview
《餐厅英语》课件
salad
Knife
Used for cutting food into small pieces before eating it with a fork or spoon
Spoon
Used for eating food that is soft or liquid, such as soup or ice cream
PPT courseware for Restaurant English
目 录
• Common English vocabulary used in restaurants
• Common English presence patterns in restaurants
• Restaurant English situational dialogue • Restaurant Etiquette and Culture • Practice and quizzes
Detailed description
Introduce polite language and service skills for changing tableware, as well as how to handle customer complaints and requests for tableware. Through practical dialogue practice, improve learners' ability to cope with tableware changing scenarios.
Detailed description
Introduce various beverage names, taste characteristics, as well as polite language and service skills when providing beverages. Through practical dialogue exercises, help learners become familiar with the beverage service
Knife
Used for cutting food into small pieces before eating it with a fork or spoon
Spoon
Used for eating food that is soft or liquid, such as soup or ice cream
PPT courseware for Restaurant English
目 录
• Common English vocabulary used in restaurants
• Common English presence patterns in restaurants
• Restaurant English situational dialogue • Restaurant Etiquette and Culture • Practice and quizzes
Detailed description
Introduce polite language and service skills for changing tableware, as well as how to handle customer complaints and requests for tableware. Through practical dialogue practice, improve learners' ability to cope with tableware changing scenarios.
Detailed description
Introduce various beverage names, taste characteristics, as well as polite language and service skills when providing beverages. Through practical dialogue exercises, help learners become familiar with the beverage service
饭店英语6餐厅类型PPT课件
2021
10
其他类型餐馆
❖ Inn/tavern ❖ Dancing restaurant ❖ Pub ❖ Terrace restaurant ❖ Grill room ❖ Café
2021
11
翻译对话
见《餐英》page 2
2021
12
其他内容补充
❖ 蛋的不同作法：（见李49页）
1. Fried eggs: sunny-side up, turn over, over easy, over hard done
2021
2
按服务方式分类餐厅
❖ Take-away restaurant 外带式 This kind of restaurant often offers fast
food, and its food is usually carried out by the guests to be somewhere else.
2021
6
按食物类型分类餐厅
• The gourmet restaurants 精品餐馆 A gourmet is a person who can appreciate
the best food and drink, and who is good at choosing combinations of dishes, good wines and so forth. A restaurant that offers meals appeal to such a person is a gourmet restaurant. These restaurants are the most expensive and luxurious of all restaurants.
饭店情景英语(第二版)课件：Concierge 礼宾部
饭店情景英语
前厅
PREV. NEXT
预订) ➢Nightlife information (夜间活动信息)
饭店情景英语
前厅
PREV. BACK
Concierge 礼宾部
II. Working Procedure
接待客人入住
饭店情景英语
前厅
BACK NEXT
Concierge 礼宾部
II. Working Procedure
接待客人入住
I. Leading-in
Other services may include: ➢Sightseeing tours (旅游观光) ➢Airport transfers (机场接送) ➢Limousine rentals (轿车租赁) ➢Tourist information (旅游信息) ➢Restaurant information and reservations (饭店信息及
May I have your room number? 请问您住哪个房间?
饭店情景英语
前厅
BACK NEXT
Concierge 礼宾部
IV. Tips for Service
Would you mind putting down your name here? 请在这里写下您的名字。 Where are you departing for? 请问您到哪里? At which date would you prefer to depart? 您选择哪天离开? 4. 电话询问票务中心客人指定日期飞往指定目的地的航 班详情。 Flight No. 航班号;Air Carrier航空公司;Plane Model机 型;Departure Time起飞时间;Price机票价格。
饭店实用英语课件4
IV. Translation
1. Chinese-English 1) 你的话在某种意义上属实。(in a sense)
Your words are/ What you said is true in a sense.
2) 小李承担了这次活动的接待工作。(be charged with)
Xiao Li is charged with the task of reception for this activity.
housekeeping unit, and laundry unit.
3. What is the function of the housekeeping unit?
It is responsible for providing articles used in guestrooms, keeping keys
3. His friendco_n_t_a_ct_edhim as soon as he arrived at the hotel.
4. Her explanationco_n_t_rib_u_tegdreatly to my understanding of this difficult problem.
6) In deciding individual clerk’s workload, quality of individuals, working environment, specifications and labor tools should be taken into consideration.
plant? 10. The teacher only had as_el_e_c_ti_vecheck on the
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2016 饭店英语
2020/3/25
1
CONTENTS
2020/3/25
2
Brand Story
● In 1961,Four Seasons Hotels Group founded the first motel in the center of Toronto. And the new generation of international business travels as the service object. Four Seasons is the first hotel in Europe to operate: Inn on the park-the Four Seasons Hotel London at Park●LFaonuer. Seasons Hotel founder Mr.
2020/3/25
3
● In 1982,the four seasons launched residential property to provide guests with full property rights or shared property rights of urban residential and holiday villas , and supporting the Four Seasons Hotel personalized service.
● September 23,2013.Allen Smith , Mr officially served as president and CEO of the Four Seasons Hotel Group.
2020/3/25
4
Development history
• Four seasons into the China market since 2002, Chinese eighth Hotel Four Seasons Hotels Shenzhen at the end of September 2013. Together with the existing curtain is located in Beijing, Guangzhou, Hangzhou, Hongkong, seven hotels in Macao and Shanghai, the most important city in the China seasons and locations have the gold hotel. The four seasons for the future in China market project look forward, in the next four to five years, Chinese market has no less than six projects are in different stages of developmet.
Orlando Disney Park Four Seasons Resort Hotel is the only one settled in the El Luxor Hotel, Disney Park, the experience has always run through the theme of Disney, 443 rooms and Suites, including a roof restaurant, a total of 4 restaurants.
The development of the four seasons hotel is immeasurable.
2020/3/25
6
• Four and that is defined by high levels of personal service . Chinese high-end
guests at the time of travel,the Four Seasons Hotel hopes to become the preferred.So they have a deep understanding of the guests and bring them customized service experience.This is the highly customized services.
• •
2020/3/25
5
It has nearly 100 hotels and resorts in 39 countries, as well as private residential and residential clubs in countries.
The upcoming opening of the hotel is as follows:Four Seasons Hotels Dubai，Four Seasons Hotels Bahrain Bay and Orlando Disney Park Four Seasons Resort Hotel and so on。
• Treat others like oneself.Four Seasons believes that each of its
employees needs a sense of dignity, pride and satisfaction in what they do.
Sharp’s future direction for the Group is to manage medium-sized hotels that offer exceptional service in moderately large scale, spacious rooms , friendly staff and meticulous service.
2020/3/25
1
CONTENTS
2020/3/25
2
Brand Story
● In 1961,Four Seasons Hotels Group founded the first motel in the center of Toronto. And the new generation of international business travels as the service object. Four Seasons is the first hotel in Europe to operate: Inn on the park-the Four Seasons Hotel London at Park●LFaonuer. Seasons Hotel founder Mr.
2020/3/25
3
● In 1982,the four seasons launched residential property to provide guests with full property rights or shared property rights of urban residential and holiday villas , and supporting the Four Seasons Hotel personalized service.
● September 23,2013.Allen Smith , Mr officially served as president and CEO of the Four Seasons Hotel Group.
2020/3/25
4
Development history
• Four seasons into the China market since 2002, Chinese eighth Hotel Four Seasons Hotels Shenzhen at the end of September 2013. Together with the existing curtain is located in Beijing, Guangzhou, Hangzhou, Hongkong, seven hotels in Macao and Shanghai, the most important city in the China seasons and locations have the gold hotel. The four seasons for the future in China market project look forward, in the next four to five years, Chinese market has no less than six projects are in different stages of developmet.
Orlando Disney Park Four Seasons Resort Hotel is the only one settled in the El Luxor Hotel, Disney Park, the experience has always run through the theme of Disney, 443 rooms and Suites, including a roof restaurant, a total of 4 restaurants.
The development of the four seasons hotel is immeasurable.
2020/3/25
6
• Four and that is defined by high levels of personal service . Chinese high-end
guests at the time of travel,the Four Seasons Hotel hopes to become the preferred.So they have a deep understanding of the guests and bring them customized service experience.This is the highly customized services.
• •
2020/3/25
5
It has nearly 100 hotels and resorts in 39 countries, as well as private residential and residential clubs in countries.
The upcoming opening of the hotel is as follows:Four Seasons Hotels Dubai，Four Seasons Hotels Bahrain Bay and Orlando Disney Park Four Seasons Resort Hotel and so on。
• Treat others like oneself.Four Seasons believes that each of its
employees needs a sense of dignity, pride and satisfaction in what they do.
Sharp’s future direction for the Group is to manage medium-sized hotels that offer exceptional service in moderately large scale, spacious rooms , friendly staff and meticulous service.