酒店服务指南(中英文版) (1)
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服务指南
THE SERVICE GUIDE
目录总经理致辞
大堂服务LOBBY SERVICES
1．大堂经理Assistant Manager
2．问讯∕留言Informatio n ∕ Message
3．预订∕接待Reservation ∕ Reception
4．收银∕结账Cashier
5．信用卡Credit Card
6．退房时间Check-out Time
7．客房门卡Room Card
8．行李服务Luggage Service
9．大堂保险箱Lobby Safe box
10．商务中心Business Center
11．残疾人士设施Handicapped Facilities
12．着装Dressing
13．停车Parking
客房服务GUEST ROOM SERVICES
1．客房中心Housekeeping Center
2．房间清洁服务Room Cleaning
3．房间夜床服务Turn-down Service
4．洗衣服务Laundry Service
5．小酒吧Mini-Bar
6．房间加床服务Extra Bed
7．送餐服务Room Service
8．擦鞋服务Shoes-shine Service
9．叫醒服务Wake-up Call
10．电话Telephone
11．电吹风Hair Dryer
12．电熨斗/烫衣板Iron / Iron Board
13．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 14．失物招领Lost And Found
15．电视节目TV Channel
16．网上漫游Internet Service
17．空气调节Air Conditioner
18．电源总开关Energy Saver
19．电源说明Power Supply
20．紧急情况Emergency
餐饮服务FOOD & BEVERAGE SERVICES
1．宴会预订Banquet Reservation
2．中餐厅Chinese Restaurant
3．送餐服务Room Service
娱乐服务ENTERTAINMENT SERVICE
1. 商务区Business district (CBD)
2．量贩区ktv Volume area ktv
康乐服务RECREATION SERVICE
康乐中心The recreation center
安全指南SAFETY DIRECTORY
1．遵守措施comply with the measures
2．宾客注意事项Guest’s Notices
3．安保Safeguard
4．火警Fire Prevention
5．火警须知Fire alarm notice
电话指南TELEPHONE DIRECTORY
1．拨打客房电话Room to Room Calls
2．拨打外线电话Outside Calls
3．国内直拨电话DDD Calls
4．国内、国际直拨须知IDD&DDD Service Guide
客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST
尊敬的宾客：
欢迎阁下光临湛江富丽华大酒店！
我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。酒店全体员工祝阁下旅途愉快！
湛江富丽华大酒店
总经理
Wel come you to zhanjiang Furama Hotel
We in line with the service tenet of "safety first, customers first", sincerely provide you with the most considerate service, make you really feel at home. Hotel all staff wish you a pleasant journey! Good luck!
Zhanjiang furama hotel
The general manager
大堂服务
LOBBY SERVICES
1．大堂经理Assistant Manager TEL 6789 位于酒店大堂内，24小时为您提供服务。
The Assistant Manager in the lobby will be at your service at any time.
2．问讯∕留言Information ∕ Message TEL 6622如您离开酒店而需与来人或来电联系时，请把您的去处及留言告之总服务台。
You can tell our Information Desk the place to go if you want to be in touch with telephone message or visitors when you are out.
3．预订∕接待Reservation ∕ Reception TEL 6622 酒店接待处24小时为您提供预订客房、KTV包厢、住宿登记等服务。
The hotel reception desk 24 hours to provide you with booking room,ktv box, registration and other services
4．收银∕结账Cashier TEL 6622 位于大堂总服务台，24小时为您提供住宿期间的房费、餐费及其他费用的结算服务。
It’s located at the Front Desk in the lobby. We will provide the 24-hour check-out service of your fees during your stay.
5．信用卡Credit Card TEL 6622 欢迎您在酒店用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡
Welcome to use the following cards：Great Wall, the Peony, Long card, the Gold Ear,
6．退房时间Check-out Time TEL 6622 饭店退房时间为下午12：00。请留意：超过12：00后加收半天房租，18：00后退房按全天收费计算。若需延迟离店时间，请与总服务台联系。
Check-out time is 12：00 at noon. You will have to pay an extra half of daily fee if you check out after 12：00a.m and the whole fee if you do after 18：00 p.m. Please contact the Reception Desk if your check-out has to be delayed.