新职业英语视听说1Unit7

My belt is too He says that
tight; I must Tom is a
loosen it.
thoroughly
我的腰带太紧，good fellow.
我必须放松它。 他说汤姆是 个地道的好
人。
Apply as A massaBiblioteka Baidue
much force may relieve
as is
Skills：
To be able to make and answer inquires To learn how to make opinion surveys on products or services To be competent to handle complaints efficiently
Teaching Plan
In Class
• Period 1: Listening 1 → Watching 1 • Period 2: Speaking 1 → Listening 2 • Period 3: Watching 2 (Task 1) →Project • Period 4: Watching 2 (Task 2) →Speaking 2
Listening 1-Task 1
1. Warming-up
Practice making and answering inquiries. The first one has been given to you as an example.
Answer Inquiries
1. Certainly. Please show me your ID card first, and then fill out this form. 2. I’m afraid you have to input the password first, sir. 3. With pleasure. Just walk along the pathway and make a right turn at the second crossing. 4. I’d love to. As you have fair complexion, I think this bright pink will look terrific on you.
After Class
• Unit File + Supplementary Listening
Learning Focus
Knowledge:
To build up the vocabulary about providing customer service To get a general idea of the basic components in serving customers To be aware of taking good care of valued clients
Unit 7
Customer Services
1
OUTLINE
Listening Watching
12 12
Speaking 1 2
Supplementary Material
Further Listening , Further Watching 1 Further Watching 2 , Further Watching 3 , Fun Time
your back
necessary.
pain. 按摩可能
需要多大力，会减轻你
就施多大力。 的背痛。
Moisturize the air 增加空气 湿度
Listening 1-Task 1
2. Extensive Listening
Rose is answering an inquiry from a customer. Listen to the conversation and tick (√) the correct answer to each question.
Listening 1-Task 1
1. Warming-up
Practice making and answering inquiries. The first one has been given to you as an example.
Make Inquiries
1. Would you please tell me how to open a bank account? 2.I’m wondering if I followed the right procedure for unlocking the safe. 3. Excuse me, could you please show me the right way to our school library? 4. I’m not sure which color to choose, could you please give me any suggestions?
Listening 1-Task 1
Hotline n. 热线
Loosen v. Thoroughly Apply v. 放松；使松驰 ad. 彻底地 涂擦；使用
Massage v. Moisturize
按摩；揉捏 v. 使湿润
Our supervision hotline is 2766492. 我局的监督 电话是 2766492。
2. Is the customer happy with Rose’s service? Why? ☐ A. Yes, he is, because Rose offers to give him some free samples. ☐ B. Yes, he is, because Rose gives him a detailed explanation. ☐ C. No, he isn’t, because Rose is rude when answering his questions.
1. Why does the customer call Rose? ☐ A. Because he doesn’t know how to shave. ☐ B. Because he is not satisfied with TAF shaving foam. ☐ C. Because he is not sure about the procedure for using TAF shaving foam.