地铁客运服务英语
合集下载
城市轨道交通客运服务英语(第四章)Subway Outbound Services 出站篇
issued in a planned way for
纪念票是根据重大节 major
festivals
or
日或有纪念意 义的活 commemorative events. The
动有计划地发 行的车 rules of use shall be subject to
票。其使用规 则以当 the provisions of the ticket card
(Chinese)
(English)
Passengers need to pay a
办理市政交通一卡通 deposit of 20 yuan when
时乘客需要交 纳 20 元 applying for the all-purpose
押 金 , 退卡时 会退还 card, which will be returned to
Task 1——Knowledge Reserve 知识储备
告知乘客需充值
1. There is not enough money on your card. Please top up it. 卡里余额不足,您需要充值了。 2. I am afraid that you need to top up your card. 恐怕您得给卡充值了。 3. You can recharge it with the machine or at the Ticket Office. 您可以用地铁站的充值机或在票务中心充值。
2. How can you help a passenger with no ticket or a damaged single ticket get out of the station?
Task 1——Knowledge Reserve 知识储备
城市轨道交通客运服务英语 unit 2 Getting to Know the Metro Facilities
Hong Kong Mass Transit Railway (MTR)
Guang zhou Metro
Dialogue A What do you know about a subway?
Dialoge A
Mr. Smith: At first glance, a metro is just like a train that runs through a tunnel, is it right? Lily: Yes, you are right. Actually it consists of many parts. Mr. Smith: I see. There are some seats, poles and straps inside a metro train, and some information boards and signs, entrances and exits in a metro station. Lily: Do you see Platform Screen Door (PSD), escalators, elevators, Automatic Gate Machine (AGM) and the Ticket Vending Machine (TVM) on this station? Mr. Smith: Yes, I see them. Can you tell me what‟s the function of a Automatic Gate Machine? Lily: Well, Just put your ticket here and then the gate will open after a „beep‟ sound. Go through it and you can get in to take the train. Mr. Smith: It‟s an amazing machine, isn‟t it? Lily: Yes, absolutely.
城市轨道交通客运服务英语第2版
last year. David : Is it convenient to take the subway in Beijing? Mr. Zhang: I think so. There are so many interchange stations. You only
have to choose the nearest way to take. David : Is the fare distanced-based? Mr. Zhang: No, the total fare is 2 RMB except for the Airport Express. David: So it is very important to see the guide sign பைடு நூலகம்hen I take subway. Mr. Zhang: Right. You can also ask the staff on the platform. They will help
Unit 1 Metro Introduction 地铁概述
Unit Aim
You will be able to • Remember some words about metro. • Introduce the metro service in your
own city by searching different materials. • Know the metro from all over the world. • Search metro information by different means (internet, books or magazines) Advised Hours • 4 class hours
have to choose the nearest way to take. David : Is the fare distanced-based? Mr. Zhang: No, the total fare is 2 RMB except for the Airport Express. David: So it is very important to see the guide sign பைடு நூலகம்hen I take subway. Mr. Zhang: Right. You can also ask the staff on the platform. They will help
Unit 1 Metro Introduction 地铁概述
Unit Aim
You will be able to • Remember some words about metro. • Introduce the metro service in your
own city by searching different materials. • Know the metro from all over the world. • Search metro information by different means (internet, books or magazines) Advised Hours • 4 class hours
地铁客运服务英语课件Unit 1
2).frequency
3). space 4). Mode of running 5). speed
high
low
underground ground rail fast road slow
1. There+ be 句型 • There are 14 lines in Beijing Subway now. • There are many modern machines in subway station, such as AVM, ATM, AGM, PSDs, CCTV, etc. 2. Adjective (adj.) 用来描述事物 • Beijing Subway is modern, fast, safe, punctual, convenient and comfortable. • During the rush hour, it is crowded and uncomfortable. • All the staff members are warm-hearted, careful and friendly.
Please introduce the subway in your own city from different aspects. 1. lines: 2. Stations: 3. Interchange stations: 4. Equipment: 5. Vehicles: 6. Staff: 7. Service: ……
• 1. The earliest and biggest subway in the world is in London. • 2. The shortest subway in the world is in _Turkey__. • 3. The most convenient subway in the world is in _Moscow_. • 4. The most luxury subway in the world is in __Paris_. • 5. The deepest subway in the world is in ___South Korea_. • 6. The cheapest subway in the world is in _Moscow_. • 7. The cleanest subway in the world is in Singapore_. • 8. The busiest subway in the world is in __Tokyo___. • 9. The longest subway in the world is in __New York__. • 10. The most frequent subway in the world is in Hong Kong_.
城市轨道交通客运服务英语 Unit 13 Coping with great passenger flow
பைடு நூலகம்
Dialogue B What speed can the fastest subway reach?
Dialoge B Words & Phrases Activity 5 Activity 6 Activity 7&8
Activity 7:Listen, look up and say Work in pairs (practicing the dialogue with the partner).
Passenger: Excuse me, what’ up? The exit elevator and foot ladder are both stopped. Wang dong: Don’t panic. Since the exit of Line4 at Xizhimen is crowding, we choose to evacuate some passengers on the platform. Passenger: Can you explain it more clearly? How can we leave the station? Wang dong: Please be calm. We have already prepared an empty train to take the left passengers to the next station. Passenger: Really? When will the train come? Wang dong: In about 5 minutes. You may transfer at the next station-Chegongzhuang for line 6 or choose to take a bus there. Passenger: I see. Wang dong: Sorry for the inconvenience. Thanks for your understanding.
Dialogue B What speed can the fastest subway reach?
Dialoge B Words & Phrases Activity 5 Activity 6 Activity 7&8
Activity 7:Listen, look up and say Work in pairs (practicing the dialogue with the partner).
Passenger: Excuse me, what’ up? The exit elevator and foot ladder are both stopped. Wang dong: Don’t panic. Since the exit of Line4 at Xizhimen is crowding, we choose to evacuate some passengers on the platform. Passenger: Can you explain it more clearly? How can we leave the station? Wang dong: Please be calm. We have already prepared an empty train to take the left passengers to the next station. Passenger: Really? When will the train come? Wang dong: In about 5 minutes. You may transfer at the next station-Chegongzhuang for line 6 or choose to take a bus there. Passenger: I see. Wang dong: Sorry for the inconvenience. Thanks for your understanding.
城市轨道交通客运服务英语 unit 3 Being Familiar with Supportive Systems
Activity 2
Activity 3&4
Dialogue B Power Supply System of Metro
Dialoge B Words & Phrases Activity 5 Activity 6 Activity 7&8
Sam: Good morning. Lily: Good morning, sir. What can I do for you? Sam: I feel so puzzled about the power supply system in the subway. Could you introduce it for me? Lily: It mainly consists of city electricity, LV distributor, UPS, computer controlled smart UPS and subsystems. There are two power supplies for the signal system of metro. Sam:I see. There are two power supplies for the signal system of metro. Lily:Yes, you are right. In addition, there are two modes for providing the power to the metro, i e. Third rail and overhead wires. Sam: What is a third rail? Lily: A third rail provides electric power through additional rail (called a “conductor rail”) placed alongside or between the rails.
城市轨道交通客运服务英语 Unit 10 Coping with emergencies
ANSWER
Exercise
Exercise2: Translate the following sentences into English. Exercise1
1.There‟s too many people in the subway, please wait a minute. 2. There‟s an emergency on the train. Please get off the train right away. 3.Don‟t lean against the door. 4.Don‟t panic. Please follow the staff‟s instruction. 5.Please move to the middle of the platform; get out of the station according to the evacuation signs. 6.Don‟t worry. Let me call the emergency center. 7.You can change to a bus. 8.Don‟t hurry. Please wait with patience.
Exercise
Exercise1 Exercise2
Exercise1: Choose the proper word to fill in the blanks.
7.Follow the ______(direction/direct)given. direction 8.You can ________(take/change) to a bus. change 9.Let me______(take/bring) you there. take 10.Let me call ________ (call/shout)the Emergency Center.
城市轨道交通客运服务英语 unit 5 Information and Ticket Service
Exercise
Exercise1 Exercise2
Exercise1: Choose the proper words to fill in the blanks.
1.Can you ________ change a fifty-yuan note? (give/change) 2 . H e l l o . I w a n t t o _Recharge ________ my IC card. (recharge/charge)
员
work as 作为 passenger ['pæsindʒə] n.
Words & Phrases
Activity 1
乘客
accurate [ˈækjərɪt] adj.
Activity 2
Activity 3&4
精确的
Dialogue A How many tickets do you want?
Activity 2
Activity 3&4
Dialogue A How many tickets do you want?
Dialoge A
Words & Phrases
Activity 1
Activity 2: Listen again and try to fill in the blanks. 1.Do you have any small change ________? I can’t change ________it.? tickets 2. Here ’ re your _________and change.
Dialogue B This way for ticketchecking, please.
城市轨道交通客运服务英语 Unit 12 Handling Complaints
2. What happened to the passenger?
I bought one Yikatong card and added 100 yuan into my card at the Customer Service Center yesterday. I just couldn’t use it today because the information showed that there wasn’t enough money in the card. So I went to the Customer Service Center to ask what happened. But the ticket counter didn’t give me any explains or help.
Dialoge A
Words & Phrases
Activity 1
Activity 3: Listen, look up and say. Work in pairs (practicing the dialogue with the partner). Activity 4: Role play (Making dialogues with the given words).
Activity 1
Activity 2
Activity 3&4
Dialogue A I believe that you can cope with them well.
Dialoge A
Activity 1 : Listen and guess.
1. Why does Lily look so sad? He needs to deal with some passengers _ complaints because of the equipment malfunction. 2. How to deal with complaints well? We should take a positive attitude. First, listen carefully and show your concern. Second, stay calm and rational. Third, apologize to the passenger for what happened. And then you’d better inform passenger what you are going to do. Last, make sure that the passenger is satisfied with the result.
城市轨道交通客运服务英语——第四章 Ticket Service and
Project 4
Ticket Service and Automatic Fare Collection
Project Objectives
To understand the basic concepts of ticket service; To realize the importance of Metro service; To know the development of Metro transportation; To master the sentence patterns related to ticket service; To know the automatic fare collection service in Metro transportation.
Ⅰ Practice and Learn
Exercises
Answer the following questions according to the dialogue and try to make dialogues with your partner. 1. What was the problem the tourist met? 2. Why couldn,t the tourist buy a ticket from the Metro officer? 3. What did the Metro officer tell the tourist? 4. Did the Metro officer help the tourist? How did he help him? 5. Where did the tourist get the ticket at last?
Ⅰ Practice and Learn
Ticket Service and Automatic Fare Collection
Project Objectives
To understand the basic concepts of ticket service; To realize the importance of Metro service; To know the development of Metro transportation; To master the sentence patterns related to ticket service; To know the automatic fare collection service in Metro transportation.
Ⅰ Practice and Learn
Exercises
Answer the following questions according to the dialogue and try to make dialogues with your partner. 1. What was the problem the tourist met? 2. Why couldn,t the tourist buy a ticket from the Metro officer? 3. What did the Metro officer tell the tourist? 4. Did the Metro officer help the tourist? How did he help him? 5. Where did the tourist get the ticket at last?
Ⅰ Practice and Learn
城市轨道交通客运服务英语(第三章)In the Subway Station 站内篇
8. ___n_e_x_t__to__
9. o__n_/__a_t_t_h_e_c__o_r_ner
10. __r_e_s_t_r_o_o_m___
11. _____e_x_i_t ____
12. _t_r_a_n_s_f_e_r__ 13. _g__o_u__p_s_ta__ir_s__/ _d_o_w__n_s_t_a_i_rs
2. Use the map of Beijing Subway System below to practice helping
ቤተ መጻሕፍቲ ባይዱ
passengers get the best way to their destinations with your partners.
Here is an example for your reference.
P:( Excuse me ), sir? S:Yes? Can I help you? P:I’d like to go to Xidan Station. Would you please tell me how to get there? S:( Sure ). You can take Line 10 and get off1 at Guomao Station which is a transfer station.
Task 1——知视角
城市 广州
上海
景点
中文名称 鲁迅纪念馆
黄埔军校 东方明珠 广播电视塔
蓬莱公园
英文名称 The Lu Xun Memorial Hall
Whampoa Military Academy
The Oriental Pearl Radio & TV Tower
城市轨道交通客运服务英语 unit 1 Enjoying Colorful Metro
Warm Up
DialogueA
DialogueB
Exercise
Fun Time
WARM-UP
Look at the following metro pictures, and try to guess where they are located?
Beijing
Paris
北京
巴黎
Hong kong
1.What speed can the fastest subway reach?
Words & Phrases Activity 5
The fastest subway could run up to 128 ___________________________________ kilometers per hour. ___________________________________ 2.Is the train unmanned in France Lille?
Words & Phrases
Activity 1
Activity 2
Activity 3&4
running line? No, it doesn't.The subway with the _____________________________________ longest running line is in New York _____________________________________ currently. _____________________________________
Unit1 Enjoying Colorful Metro
OBJECTIVES
地铁客运服务英语课件第十单元教材课件moban
2. What’s the characteristic of telecommunication system? It is a comprehensive communication network for service use, sending all kinds of information like voice, words, data and pictures.
Part A Part B Part C Part D Part E
Part A Part B Part C Part D Part E
Part A Part B Part C Part D Part E
Part A Part B Part C Part D Part E
Part A Part B Part C Part D Part E
Part A Part B Part C Part D Part E
Situation:
You are supposed to introduce the metro telecommunication system in your own city from different aspects:
Part A Part B Part Cபைடு நூலகம்Part D Part E
Part A Part B Part C Part D Part E
1. Please list the name of each part of the telecommunication system. subsystems of transmisision, wireless equipment, telephones for public affairs, closed circuit television, special-use telephone, broadcast system and clocks.
Part A Part B Part C Part D Part E
Part A Part B Part C Part D Part E
Part A Part B Part C Part D Part E
Part A Part B Part C Part D Part E
Part A Part B Part C Part D Part E
Part A Part B Part C Part D Part E
Situation:
You are supposed to introduce the metro telecommunication system in your own city from different aspects:
Part A Part B Part Cபைடு நூலகம்Part D Part E
Part A Part B Part C Part D Part E
1. Please list the name of each part of the telecommunication system. subsystems of transmisision, wireless equipment, telephones for public affairs, closed circuit television, special-use telephone, broadcast system and clocks.
相关主题